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Head of Customer Experience&nbsp; Location: Birmingham, Bath Row, B15 1LZ&nbsp; Salary: circa £80,000 per annum&nbsp; Hours: 35 hours per week&nbsp; Contract Type: Full Time, PermanentThe RoleAre you passionate about delivering high service standards and championing consumer rights? Do you have the leadership skills needed to develop and drive a responsive and impactful complaints resolution team?If so, we’re seeking an exceptional Head of Customer Experience to lead our Customer Experience team and ensure the timely, robust investigation and resolution of housing-related complaints. As the key figure driving our complaints process, you’ll help reduce service failures and avoidable contacts while embedding lessons learned across our organisation to improve outcomes for our tenants.Key responsibilities will include, but aren’t limited to:<ul><li>Leading and developing a team of complaints handlers, fostering a culture of empowerment where team members are trusted to make decisions that deliver the right outcomes for tenants.</li><li>Overseeing the investigation, response, and resolution of complaints in line with Regulator for Housing and Housing Ombudsman requirements.</li><li>Collaborating with internal and external stakeholders to proactively prevent recurring complaints and reduce avoidable contact.</li><li>Ensuring accurate, reliable and timely reporting of business performance data gathered from complaints and other feedback mechanisms, communicating this effectively across the business.</li><li>Working closely with customers and colleagues to provide internal advocacy and achieve timely resolutions.</li></ul>Our ideal candidate? You’ll be an experienced senior manager, capable of uniting your team around a common purpose: driving high service standards and championing tenant rights.You’ll have experience working with regulatory bodies or an Ombudsman in complaints management and will demonstrate resilience and focus when handling high-pressure situations. With excellent communication skills, you’ll articulate concepts clearly, earning buy-in from direct reports and influencing senior leaders across our organisation to support key initiatives. You’ll also bring a strong approach to compliance and performance management, ensuring we continuously improve how we handle complaints and meet regulatory standards.We operate a Smart Working model whereby our colleagues work both on-site and remotely, depending on where their service is best delivered on any given day. Fulfilling this high-profile role, you should expect to work onsite 4 days per week, but we are also flexible to ensure you can meet and enjoy life’s challenges and opportunities throughout the year.Who are Midland Heart? We’re one team working together for our tenants. We’re a large, ambitious housing organisation that provides affordable homes and values people from all walks of life. At Midland Heart, we foster a supportive and rewarding environment where great people thrive, and where you can make a real impact. If you’re up for the challenge of leading our complaints process and improving the customer experience, we’d love to hear from you.Interested?&nbsp;Applying is easy – simply click the apply button. You will be directed to our candidate portal. There you can register and submit a comprehensive CV&nbsp;and cover letter (maximum two pages), outlining how you meet the requirements of this role and showcasing your career achievements.Applications close at midnight on Sunday 20th October 2024.&nbsp;We’re proud to be a Disability Confident Employer. Please feel free to contact us if you need any adjustments to help you succeed in this role.

Head of Customer Experience

Environmental Health Officer/Senior EHO &amp; EH Regulatory Officer/Senior EHROEnvironmental Health Regulatory Officer/Senior EHRO (Residential)/Environmental Health Officer/Senior EHO (Residential)Salary £34,125 to £51,162 p.a.&nbsp;(dependent on experience) plus essential car user allowance and flexible workingFull-time (36 hours flexible) or part-time (variable) hoursWe are looking for two officers to join our busy but friendly and supportive Environmental Health team. You will work in the Residential team, and your duties will cover all aspects of private sector housing, including the licensing of houses in multiple occupation, nuisance and public health.You will be enthusiastic, committed, self-motivated and have a positive attitude. You must be an excellent communicator and team player with sound time management skills and be confident in dealing with members of the public.&nbsp; You must be able to demonstrate your ability to adapt to changing priorities and work to tight deadlines.In addition to the car user allowance, we can offer excellent conditions of service with a benefits package that includes pension scheme, free parking, payment of professional fees and flexible working arrangements.For an informal discussion about the post, please contact Susan Turp, Principal Environmental Health Officer on 01784 446258, or you can email on <a href="mailto:s.turp@spelthorne.gov.uk" target="_blank">s.turp@spelthorne.gov.uk</a>.This post is identified as a hybrid post supporting both office and home working in line with Spelthorne Borough Council’s policy. The post holder will be required to attend the office in line with a rota and any service requirements.The ability to converse at ease with customers and provide advice in accurate spoken English is essential for customer facing posts.&nbsp; These posts fall within the scope of the Code of Practice on English language requirement for public sector workers.&nbsp; The Council, therefore, has a statutory duty under Part 7 of the Immigration Act 2016 to ensure that post holders have a command of spoken English sufficient for the effective performance of the job requirements. If you have any queries or would like to discuss this further, please contact Human Resources.Please note as part of the employment checks this post will subject to a basic Disclosure &amp; Barring Service (DBS) check.Closing date:&nbsp; 31 May 2024 (noon)Interviews:&nbsp;week commencing&nbsp;10 June 2024To apply please use the link below.All shortlisted applicants will be contacted via email after the closing date. CVs can only be accepted in support of a completed application form. Unfortunately, we are unable to reply to all candidates.&nbsp; If we have not contacted, you within 3 weeks of the closing date then your application has been unsuccessful.Working towards equal opportunitiesStrictly No Agencies

Environmental Health Officer/Senior EHO & EH Regulatory Officer/Senior EHRO

Senior Private Sector Housing Officer37 Hours per week, Permanent£42,403 - £46,464 per annumIt’s an exciting time to join the Housing team at Wychavon and Malvern Hills District Councils!&nbsp;In this newly created post, you will lead our Private Sector Housing team in delivering an effective and customer focused service with the aim of achieving safe, warm and decent private sector housing stock across the two districts.The role is varied and no day will be the same - you will provide expertise in the Private Sector Housing function, including interpreting and advising on legislation, leading on relevant service projects and effective partnership working. You will be responsible for developing the council’s long term strategic vision and approach for private sector housing - to drive up standards and energy efficiency of homes, ensuring a proactive approach to identifying and licencing houses in multiple occupation and caravan/camping sites and bringing empty homes back into use.&nbsp;You will also have a key role in the performance and financial management of the Councils home improvement agency contract and the delivery of disabled facilities grants.&nbsp;To be successful, we are looking for a dynamic and organised individual with experience and knowledge across all aspects of the Private Sector Housing function, including formal&nbsp;and informal housing enforcement, houses in multiple occupation, disabled facilities grants, caravan/camping licences, empty homes and improving energy efficiency of homes. Applicants must hold a degree or master’s degree within Environmental Health.&nbsp;The role also involves leading, empowering, coaching and motivating the team along with providing day to day supervision, guidance and support. Having effective leadership skills with a friendly and professional approach is therefore essential.&nbsp;This is a great opportunity to make a real difference within our communities in a supportive and ambitious environment.&nbsp;About you&nbsp;The successful candidate will have:<ul><li>A degree or master’s degree in Environmental Health.</li><li>At least 3 years experience working in a housing or environmental health environment or similar field&nbsp;</li><li>Knowledge and understanding of legislation affecting this area of work e.g. Housing Act 2004&nbsp;</li><li>Experience of maintaining a strong customer focussed environment&nbsp;</li><li>Experience of working with multi-agency partnerships&nbsp;</li><li>Experience of presenting information to a wide range of audiences</li><li>Excellent communication skills with an ability to deal with people in difficult situations and to handle confrontation tactfully&nbsp;</li><li>Highly developed I.T. skills and experience of implementation of new I.T. systems.</li><li>Outstanding customer care and a commitment to supporting performance improvement.</li><li>Able to lead a team and can demonstrate previous experience in managing and motivating staff</li></ul>You will also need to be able to travel throughout the districts so flexibility, a full driving licence and use of a car is essential.We recognise not every candidate will meet every single desired criteria so if your experience looks a little different from what we’ve identified but you think you can bring value to the role, we’d love to learn more about you.What we can offer&nbsp;Our staff are at the heart of what we do, and as a result we are always looking to recruit, develop and retain the very best talent we can find. &nbsp;So, as well as a rewarding career, we offer a range of attractive benefits, such as:<ul><li>Excellent pension scheme with employer contributions</li><li>Generous annual leave entitlement with options to purchase additional annual leave</li><li>Committed training programme and development opportunities</li><li>Onsite nursery with 20% staff discount</li><li>Discounted Gym and swim membership</li><li>Health and Wellbeing support and a Free Employee Assistance scheme including access to counselling services</li><li>Cycle to Work scheme</li><li>Employee Discounts with a range of companies including EE and the Kaarp discount scheme.</li></ul>We are an employer that values face to face communication, collaboration and connection, therefore all our roles have an office-based requirement with some agile working as part of the role.To discuss the post or for further information, please call Rachael Tooth on 07773 642 862.&nbsp;Closing date: Sunday 13 October 2024&nbsp;Interview date: Monday 21 October 2024&nbsp;Please note if we experience a high intake of applications, we may close the role and interview for the position sooner than advertised.Attached documents <a href="https://wychavonandmalvern.wm-jobs.co.uk/members/modules/jobV2/fdownload.php?j=bd2e048025692f6c&amp;f=84d2f04341146a5c" target="_blank">Employee Benefits</a> <a href="https://wychavonandmalvern.wm-jobs.co.uk/members/modules/jobV2/fdownload.php?j=bd2e048025692f6c&amp;f=978f34274a4e2cc2" target="_blank">Job Description</a>

Senior Private Sector Housing Officer

County Hall, Newport, Isle of WightGrade 13, £46,772 to £50,251 per annumContact: Dawn Lang at 01983 821000 ext. 6187.Vacancy Reference: 2024_1018Closing Date: 29/10/2024Contract Type: PermanentHours: 37 per week Do want to make a difference to housing on the Island?We are looking for an enthusiastic and dedicated Housing Needs and Support Manager to join our caring, dynamic, and knowledgeable housing team.This is an excellent opportunity for an experienced Manager to join us toeffectively deliver our front-line service housing needs and homelessness service. You will need to ensure that the work of your team is compliant with statutory requirements and that you play a key role in shaping and delivering services for households in housing need, keeping abreast of new initiatives and caselaw and working in partnership to maximise positive outcomes for customers.You will be required to work under pressure managing a team responsible for offering essential front-line services, offering practical and long-term housing solutions for those homeless or at risk of homelessness. You will provide strong leadership and ensure staff are competent in working within statutory requirements.The successful candidate will:Have extensive understanding of housing and homelessness legislation.&nbsp;Have excellent people management skills; managing a diverse team covering a broad range of duties to find housing solutions for homeless applicants or those at risk of homelessness.Required to work strategically with colleagues across the Council and with external partner agencies to ensure the Council’s strategic housing and homelessness objectives are achieved.&nbsp;If you feel that you could thrive in this exciting opportunity to shape housing delivery on the Island and bring essential skills that will allow our team to flourish and achieve our goals then take advantage of this unique opportunity by applying today, we will look forward to hearing from you!&nbsp;For further information or an informal discussion, please contact Dawn Lang at 01983 821000 ext. 6187. PLEASE NOTE: Out of Hours Standby and Call OutYou will be required to take part in the Out of Hours Stand-by Duty Rota as and when requested by management. &nbsp;Standby and call out duties are paid in accordance with the IWC Terms and Conditions 2012 document. Please click here to view the Isle of Wight Council’s <a href="https://www.iow.gov.uk/documentlibrary/view/care-close-to-home-strategy-adult-social-care-" target="_blank">Care Close to Home Strategy</a>. Join #TeamIWC and you'll receive our staff benefits package, including: -&nbsp; Annual leave entitlement of 32 days p/a PLUS public holidays!-&nbsp; Local Government pension scheme-&nbsp; Discounted Solent ferry travel-&nbsp; Island bus network discount-&nbsp; Cycle to work scheme-&nbsp; Staff parking permit scheme-&nbsp; Discounted island sports &amp; leisure gym membership-&nbsp; National and local discounts &amp; benefits schemes-&nbsp; Relocation scheme of up to £8,000 may be available for some roles (subject to criteria)- Travel allowance may be available if commuting from the mainland (subject to criteria)&nbsp;The Isle of Wight Council currently does not have a license to sponsor overseas workers.&nbsp;&nbsp;Find out more about working for the Isle of Wight Council and living on the Island <a href="https://www.iow.gov.uk/council-and-councillors/jobs-and-careers/" target="_blank">here</a>.&nbsp;The Isle of Wight Council protects its employees from discrimination and this is supported by the <a href="https://iwc.iow.gov.uk/documentlibrary/view/unacceptable-behaviour-policy" target="_blank">Unacceptable Behaviour Policy</a>,&nbsp;<a href="https://iwc.iow.gov.uk/documentlibrary/view/employee-code-of-conduct3" target="_blank">Employee Code of Conduct</a>&nbsp;and&nbsp;<a href="https://iwc.iow.gov.uk/azservices/documents/2590-Values-Behaviour-Framework-2019-IOW-Council.pdf" target="_blank">Behaviours Framework</a>. We actively promote the diversity of our workforce and we provide flexible working options (where appropriate) to support the different needs of our employees.<a>The Isle of Wight Council’s Terms &amp; Conditions of employment are available upon request. Please contact our recruitment team via </a><a href="mailto:adverts@iow.gov.uk" target="_blank">adverts@iow.gov.uk</a> if you would like to receive a copy.&nbsp;The Isle of Wight Council is an equal opportunities employer. We are proud to encourage applications from all cultures, backgrounds and abilities to better reflect the diversity within our local community. We are also a <a href="https://www.gov.uk/government/collections/disability-confident-campaign" target="_blank">Disability Confident Employer</a>. Along with a number of commitments, this means, providing you meet the basic essential requirements of the advertised role and have declared yourself as disabled, you will be offered an opportunity for an interview within the council.If you have difficulty completing your online application or need further information about how to apply, phone 01983 823134 or email <a href="mailto:callcentre@iow.gov.uk" target="_blank">callcentre@iow.gov.uk</a>. Only applications submitted online by the closing date will be accepted.We often receive a high volume of applicants for our vacancies. If you do not hear from the recruiting manager within three weeks of the closing date, we regret that your application will not have been successful on this occasion. We actively encourage you to revisit our job page and apply to alternate posts that may be suitable. Closing Date: 29th October 2024

Housing Needs and Support Manager

County Hall, Newport and agile (Working from home)Grade 8, £28,594.00 to £31,364.00 per annumContact: Jem Seaward at 01983 821000 ext. 6929.Vacancy Reference: 2024_1017Closing Date: 29/10/2024Contract Type: PermanentHours: 37 per week Do want to make a difference to housing on the Island? We are looking for an enthusiastic and dedicated Homeless Reduction Officer to join our caring, dynamic, and knowledgeable housing team. This role is integral to ensuring the council meets its duties under the Homelessness Reduction Act 2017 (HRA) and you will preferably have proven experience and knowledge of welfare rights and associated legislation. You will be expected to be able to make evidenced and informed statutory homeless determinations under the HRA and understand the duties that this entails. Integral to this will be the ability to offer advice, guidance, support, and advocacy on all aspects of housing needs.&nbsp;The successful candidate will:Have proven experience of working in a housing advice or homeless environment or be able to demonstrate that you have transferable skills, knowledge, and passion for the role.Able to manage a caseload and will be committed to understanding the multiple complexities that can have an impact on homelessness.Have excellent communication, assessment and relationship building skills.&nbsp;The ability to work closely with colleagues and other services building upon existing relationships with wider partners.If you feel that you could thrive in this exciting opportunity to shape housing delivery on the Island and bring essential skills that will allow our team to flourish and achieve our goals then take advantage of this unique opportunity by applying today, we will look forward to hearing from you! For further information or an informal discussion, please contact Jem Seaward&nbsp;at 01983 821000 ext. 6929.&nbsp;PLEASE NOTE: Out of Hours Standby and Call OutYou will be required to take part in the Out of Hours Stand-by Duty Rota as and when requested by management. &nbsp;Standby and call out duties are paid in accordance with the IWC Terms and Conditions 2012 document.Please click here to view the Isle of Wight Council’s <a href="https://www.iow.gov.uk/documentlibrary/view/care-close-to-home-strategy-adult-social-care-" target="_blank">Care Close to Home Strategy</a>.Join #TeamIWC and you'll receive our staff benefits package, including: -&nbsp; Annual leave entitlement of 32 days p/a PLUS public holidays!-&nbsp; Local Government pension scheme-&nbsp; Discounted Solent ferry travel-&nbsp; Island bus network discount-&nbsp; Cycle to work scheme-&nbsp; Staff parking permit scheme-&nbsp; Discounted island sports &amp; leisure gym membership-&nbsp; National and local discounts &amp; benefits schemes-&nbsp; Relocation scheme of up to £8,000 may be available for some roles (subject to criteria)- Travel allowance may be available if commuting from the mainland (subject to criteria) The Isle of Wight Council currently does not have a license to sponsor overseas workers.&nbsp;Find out more about working for the Isle of Wight Council and living on the Island <a href="https://www.iow.gov.uk/council-and-councillors/jobs-and-careers/" target="_blank">here</a>. The Isle of Wight Council protects its employees from discrimination and this is supported by the <a href="https://iwc.iow.gov.uk/documentlibrary/view/unacceptable-behaviour-policy" target="_blank">Unacceptable Behaviour Policy</a>,&nbsp;<a href="https://iwc.iow.gov.uk/documentlibrary/view/employee-code-of-conduct3" target="_blank">Employee Code of Conduct</a>&nbsp;and&nbsp;<a href="https://iwc.iow.gov.uk/azservices/documents/2590-Values-Behaviour-Framework-2019-IOW-Council.pdf" target="_blank">Behaviours Framework</a>. We actively promote the diversity of our workforce and we provide flexible working options (where appropriate) to support the different needs of our employees.<a>The Isle of Wight Council’s Terms &amp; Conditions of employment are available upon request. Please contact our recruitment team via </a><a href="mailto:adverts@iow.gov.uk" target="_blank">adverts@iow.gov.uk</a> if you would like to receive a copy.The Isle of Wight Council is an equal opportunities employer. We are proud to encourage applications from all cultures, backgrounds and abilities to better reflect the diversity within our local community. We are also a <a href="https://www.gov.uk/government/collections/disability-confident-campaign" target="_blank">Disability Confident Employer</a>. Along with a number of commitments, this means, providing you meet the basic essential requirements of the advertised role and have declared yourself as disabled, you will be offered an opportunity for an interview within the council.<a>If you have difficulty completing your online application or need further information about how to apply, phone 01983 823134 or email </a><a href="mailto:callcentre@iow.gov.uk" target="_blank">callcentre@iow.gov.uk</a>. Only applications submitted online by the closing date will be accepted.We often receive a high volume of applicants for our vacancies. If you do not hear from the recruiting manager within three weeks of the closing date, we regret that your application will not have been successful on this occasion. We actively encourage you to revisit our job page and apply to alternate posts that may be suitable. &nbsp;Closing Date: 29th October 2024

Homelessness Reduction Officer

<h4>Housing Programme and New Business Manager</h4>Dover Area25/10/2024<a href="https://ce0551li.webitrent.com/ce0551li_webrecruitment/wrd/run/ETREC148GF.open?REQUEST=RET&amp;PROFILE=VACANCY_ID.TVACANCY=990541AGPH&amp;VACANCY_ID=990541AGPH&amp;ACTION_ID=WEB_REC&amp;USESSION=094AC482EBB64585904D2D8B02ACAC98&amp;WVID=8252561Uob&amp;LANG=USA" target="_blank">Housing Programme and New Business Manager Apply online</a><h5>Job details</h5>SalaryStarting from £48,479 per annum (DDC Grade F)Contractual hours37BasisFull timeContract TypePermanentJob category/typeHousing Services, ManagementDate posted31/07/2024Job referenceDDC0658Attachments<a href="https://ce0551li.webitrent.com/ce0551li_webrecruitment/deploy/x?PATH=/u01/trent/ce0551li/db/tmp/deploy/636913AGPH&amp;FILE=Housing%20Programme%20and%20New%20Business%20Manager%20JD.pdf&amp;AUTH=71079802" target="_blank">attachmentHousing Programme and New Business Manager JD.pdf</a><h5>Advert details</h5>Dover District Council has an exciting agenda to deliver first class public services, putting our residents at the heart of everything we do. From building new, affordable homes to exciting regeneration schemes, a career with Dover District Council offers you the opportunity to excel.&nbsp; &nbsp;As an employer, Dover District Council is proud to provide a supportive, friendly, diverse and flexible working environment in which our employees can thrive. We have a team of enthusiastic employees, delivering services they are passionate about.&nbsp;The Role &amp; Responsibilities: We are looking for an experienced Project Manager, to support the development and delivery of affordable housing for the Council, and to be responsible for the progression and monitoring of the overall development programme.&nbsp; This role would be ideal for someone experienced in identifying, proactively seeking out, and assessing new affordable housing opportunities. If you are a conscientious, enthusiastic person, with a passion for affordable housing, together with excellent organisational and project management skills, we want to hear from you!&nbsp;This is a key role which will support the council in its ambition to deliver the largest number of new Council Homes in a generation and is a dynamic and exciting time to join this dedicated and growing team.&nbsp;Who We Are Looking For&nbsp;<ul><li>An experienced project manager with experience of project managing the delivery of affordable housing projects, particularly in the pre-contract phase, from project identification to start on site.</li><li>Excellent organisational and time management skills. Experience of undertaking programme management of housing development programmes, with a keen eye for accuracy and detailed record keeping.</li><li>Staff management experience</li><li>Experience of working within Local Authority or Registered Provider regulatory frameworks and working with external funders, such as Homes England.</li><li>Confidence to act as the main point of contact for new development opportunities, including liaising with developers, landowners and agents, carrying out initial assessments and financial viability appraisals.</li><li>GCSE English and Maths grade C or above.</li><li>Qualified to degree level or equivalent</li><li>Relevant Professional Qualification (desirable)</li><li>A full, clean, valid UK driving license</li></ul>&nbsp;What Can We Offer?&nbsp;Dover District Council is a great place to work, with a friendly and supportive environment for you to excel in. We also offer several employee benefits, such as:&nbsp;<ul><li>Benenden Healthcare Membership and Employee Assistance Program</li><li>Opt-in Local government pension scheme with the opportunity for staff to make advanced, voluntary contributions (AVCs) to top up their pension.</li><li>Generous annual leave provision</li><li>Discount scheme including reduced membership rates at the local leisure centres.</li><li>On-site parking</li><li>Generous Salary Sacrifice Car Scheme</li><li>Flexible working hours</li></ul>&nbsp;Relocation assistance will be considered for the right candidate.What Next?&nbsp;If you would like a further discussion about the post then please contact Rachel Collins, Head of Housing, on <a href="mailto:Rachel.Collins@dover.gov.uk" target="_blank">Rachel.Collins@dover.gov.uk&nbsp;</a>No agencies, please.&nbsp;

Housing Programme and New Business Manager

Salary -&nbsp;£48,474 - £51,515 per annum (pay award pending)Contractual hour –&nbsp;37 Basis -&nbsp;Full Time Region -&nbsp;East MidlandsWe have an exciting opportunity for a Tenancy Services Manager to join our Housing Management Department.Reporting to the Assistant Director, the Tenancy Services Manager will have direct responsibility for the delivery and development of high-quality housing tenancy services (as Landlord) including Tenancy/Estate Management, Anti-Social Behaviour and Specialist Housing Support. They will also lead on&nbsp;improving services to deliver the best outcomes for residents.We are looking for someone with experience in the social housing sector with a track record of leading frontline services. You will need to know how to create positive and effective relationships with our tenants through a sound understanding of tenancy management legislation and the Regulator of Social Housing’s consumer standards.&nbsp;To do this you will need to be a strong communicator, both internally and externally. You will be able to provide clear direction to your team and work with other departments and agencies to ensure our tenants are able live in safe and good quality homes.The role enjoys a generous level of annual leave, agile working, and a Local Authority PensionTo apply please submit a CV and a supporting statement (maximum 3 pages) with your application form.&nbsp;For an informal conversation about the role please contact Nicky Moss, Assistant Director – Housing Management on 01623 608877.To apply, please visit:&nbsp;<a href="http://www.ashfield.gov.uk/" target="_blank">www.ashfield.gov.uk</a>Canvassing of Members of the Council (directly or indirectly) for any appointment shall disqualify the candidate for that appointment. Applicants should disclose if they are related to a Member or Officer of the Authority.Closing date: 21 October 2024 Interview date 31 October 2024Ashfield District Council is an Equal Opportunities employer&nbsp;and welcomes applications from all sections of the Community.

Tenancy Services Manager

Disrepair Surveyor&nbsp; Location: Birmingham &amp; Surrounding Areas (B69 4PN Oldbury Office)&nbsp; Salary: £50,601 per annum&nbsp; Hours: 35 hours per week&nbsp; Contract Type: Full Time, PermanentThe RoleOur In-House Maintenance team has an opportunity for an experienced Disrepair Surveyor to join our Specialist Repairs function. This is a great opportunity for someone who has a strong understanding of building and property maintenance as well as a passion for delivering a high-quality service for tenants in our community.In this role, you will support the effective delivery of contracted and internal maintenance services focused on disrepair, with a tenant-centric approach focused on value for money.Your day-to-day responsibilities will include:<ul><li>Conduct pre- and post-inspection surveys to diagnose potential or existing areas of disrepair and ensure their effective resolution.</li><li>Produce detailed schedules of works using NHF Schedule of Rates for the prevention and remediation of repairs.</li><li>Ensure accurate and detailed record keeping, making sure that all relevant certification is provided for all works completed.</li><li>Support the disrepair complaints caseload, providing technical reports to showcase actions taken to deliver satisfactory results for Midland Heart and our tenants.</li><li>Work collaboratively with the Contract Management team and other business areas to ensure a high-quality repairs service.</li></ul>What's on offer? In addition to a competitive salary, we have a whole host of benefits which can be taken advantage of by our employees - these include access to healthcare benefits such as Medicash, up to 8% matched pension contributions and access to our Brilliant Benefits portal which will bring you discounts on your shopping! To find out more, please click here.Our ideal candidate? As well as previous surveying experience, you'll hold a recognised building surveying related qualification (RICS or CIOB). In addition, you’ll also have achieved a HHSRS qualification. You’ll also have a strong level of technical expertise a good understanding of defects falling under relevant legislation such as, but not limited to, Landlord and Tenant Act 1985, the Environmental Protection Act 1990, and the Homes (Fitness for Human Habitation) Act 2018, Social Housing Regulation Act 2023.Who are Midland Heart? We’re a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return, you can be assured of a great place to work, where you’ll be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we’re here to develop your potential.Closing date: 16th October 2024&nbsp; Please note, we reserve the right to close this advertisement early, should a successful applicant be appointed.Interested? Applying is easy – simply click the apply button. You will be directed to our candidate portal. There you can register and submit a comprehensive CV which clearly demonstrates why you’re the ideal candidate for the job. Please upload a copy of your CV along with a Covering Letter for this role.We’re proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.

Disrepair Surveyor

Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people's lives. Housing Officer Bow Cross, London with a balance of home and office working £37,207 - £39,165 per year 37.5 hours per week We are looking to recruit a Housing Officer to join our team based in Bow Cross. You will be responsible for providing a high-quality housing management service that meets the identified needs of customers and the wider community. This is a varied opportunity that will see you managing a range of situations and helping to build key relationships between Sanctuary Housing and our tenants. You will working in a professional manner to resolve problems and improve services. The role of Housing Officer will include: <ul> <li>Effective management of anti-social behaviour cases </li> <li>Liaising with colleagues in Property Services and Lettings to ensure the effective allocation of void properties</li> <li>Managing tenant expectations regarding repairs and escalating any property maintenance issues affecting tenant welfare via appropriate channels</li> <li>Managing complaints about service delivery</li> <li>Working with colleagues in other service areas to help the organisation meet its compliance obligations (fire safety, water hygiene, gas safety and data protection)</li> <li>Delivering general advice on all aspects of tenancy to enable sustainability</li> <li>Working with a range of external agencies to resolve a range of issues affecting tenant welfare including; domestic abuse, anti social behaviour and safeguarding</li> <li>Working closely with administrative colleagues to complete a range of tenancy management processes</li></ul>Skills and experiences: <ul> <li>Proven experience of undertaking a similar role</li> <li>Prior experience of delivering high quality tenancy services</li> <li>Excellent skills in analysing and diagnosing problems and implementing solutions </li> <li>Ability to build strong working relationships with internal and external customers </li> <li>Excellent customer service and negotiating skills</li> <li>An understanding of Microsoft Office packages including Word, Excel and Outlook</li> <li>Excellent communication skills both verbal and written</li> <li>Working knowledge of relevant regulations and good practice</li> <li>Occasional travel may be a requirement of the role, therefore a full valid driving licence is essential</li></ul>Why work for us? Sanctuary Housing is one of the UK's leading social landlords, providing around 70,000 homes across England. We give our residents good quality, affordable homes in communities that they can be proud of. As part of a not-for-profit organisation, we reinvest any surplus we make back into the local communities we serve. Our Benefits As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering: <ul> <li>25 days annual leave (rising to a maximum of 30 days) plus public holidays</li> <li>A pension scheme with employer contributions from Sanctuary</li> <li>Life Assurance</li> <li>Employee Advice Service including counselling</li> <li>Cycle to Work scheme</li> <li>Voluntary health plans </li> <li>Employee discounts </li> <li>Wellbeing support and tools</li> <li>Employee recognition scheme</li> <li>£37,207 per annum (rising to £39,165 per annum after 12 months, subject to satisfactory performance)</li></ul>To view the job profile, please click here Closing Date: 7 October 2024 We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application. 'For an insight into what it's like to work for us, take a look at #LifeatSanctuary on Twitter' Building Equality and Diversity Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent illegal working. A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.

Housing Officer

To deliver a high-quality income management service to WHA customers.&nbsp; To work closely with customers to ensure WHA maximises its income and achieves annual targets for income collection.&nbsp; To lead on taking appropriate action in line with our arrears policy where customers are not paying their rent.&nbsp; &nbsp;To be committed to supporting customers and delivering the highest levels of customer service.&nbsp;Key accountabilities and job content:&nbsp;<ul><li>To provide a high level of customer service when acting on behalf of WHA.</li><li>To manage all rent accounts, monitoring arrears and taking timely and proportionate action line with our rent policy and process.&nbsp;</li><li>To liaise with internal and external stakeholders to ensure the effective management of WHA income streams and supporting customers to maximise their income.&nbsp;</li><li>To proactively communicate with customers through a variety of channels which meet customer expectations and is delivered in clear, simple, language.&nbsp;</li><li>To maintain an empathetic approach and adapt your approach to meet customer needs and consider vulnerabilities in all communications.&nbsp;</li><li>To manage all casework effectively, ensuring all contacts are logged in a timely and accurate manner to support any legal action required&nbsp;</li><li>To take appropriate legal action to recover debt including preparing court applications, attendance at Court proceedings and evictions.&nbsp;</li><li>To provide advice, support and assistance to colleagues and customers as and when required for queries related to rents, arrears management and benefits.&nbsp;</li><li>To support customers where appropriate to maximise their income and where required, refer to support agencies.&nbsp;</li><li>To be able to carry out basic benefit calculations and where required support customers to make a claim for housing benefit or Universal Credit.&nbsp;</li><li>To support colleagues within the housing team with wider estate and tenancy issues as required.&nbsp;</li><li>To lead, in conjunction with the Head of Finance, on the management and application of service charges.</li><li>To work with colleagues to ensure we effectively respond to the voice of our customers, seeking their views on services, policy and processes.&nbsp;</li><li>To represent WHA at external forums as required.&nbsp;</li><li>To check the portal for DWP to verify claims within agreed timescales.&nbsp;</li><li>To take responsibility for your own development, keeping up to date with welfare reform changes and associated legislative changes.&nbsp;</li><li>To meet performance targets for your service area.&nbsp;</li><li>To work flexibly as required to meet the needs of the business and our customers.&nbsp;</li><li>To champion the safety and protection of both adults and children and ensure all safeguarding concerns are reported in a timely manner and recorded.&nbsp;&nbsp;&nbsp;</li></ul>Qualifications&nbsp;&nbsp;<ul><li>Minimum GCSE standard including Math's (essential)&nbsp;</li><li>Numeracy skills&nbsp;</li><li>CIH qualification level 3 preferred or a willingness to study for the qualification&nbsp;</li><li>Full driving license with access to a vehicle to complete visits in and around Warrington</li></ul>Knowledge, skills and experience:&nbsp;Essential&nbsp;<ul><li>Experience in income management including the effective management of arrears/debt collection&nbsp;</li><li>Excellent communication skills including the ability to communicate clearly, in plain language.&nbsp;</li><li>IT literate – competent in Microsoft Office, CRM etc..</li><li>Excellent customer service skills with experience of developing effective relationships with customers and colleagues.&nbsp;</li><li>Target-focused and adaptable to meet the needs of the customer and the business &nbsp;</li><li>Proven track record of contributing to team objectives&nbsp;</li><li>Ability to work on own initiative &nbsp;</li><li>Flexible working hours to maximise income &nbsp;</li><li>Proven experience of managing a caseload.&nbsp;</li><li>Self-motivated with an inquisitive approach &nbsp;</li><li>A commitment to improving services to customers&nbsp;</li><li>Highly resilient and with the ability to deal with difficult and challenging conversations&nbsp;</li></ul>Desirable&nbsp;<ul><li>Knowledge of welfare benefits and welfare reform&nbsp;</li><li>Knowledge of legal processes to manage arrears&nbsp;</li><li>Relevant professional qualification&nbsp;</li><li>Social housing experience&nbsp;&nbsp;&nbsp;</li><li>Project management skills&nbsp;</li><li>Analytical skills&nbsp;</li><li>Ability to draft reports/letter-writing skills &nbsp;</li></ul>Corporate<ul><li>Responsible&nbsp;for&nbsp;the&nbsp;health,&nbsp;safety&nbsp;and&nbsp;welfare&nbsp;of&nbsp;yourself&nbsp;andothers&nbsp;at&nbsp;work,embedding&nbsp;a safety-first culture.</li><li>Commitment&nbsp;to&nbsp;equality,&nbsp;diversity&nbsp;and inclusion.</li><li>Adhere&nbsp;to&nbsp;safeguarding&nbsp;policies&nbsp;and&nbsp;procedures,&nbsp;reporting&nbsp;any&nbsp;concerns&nbsp;and&nbsp;working&nbsp;with agencies to safeguard vulnerable customers and colleagues.</li><li>Comply&nbsp;withthe&nbsp;General&nbsp;DataProtection&nbsp;Regulations.</li><li>Occasional&nbsp;eveningor&nbsp;weekend&nbsp;work&nbsp;and&nbsp;the&nbsp;requirement&nbsp;to&nbsp;participate inan&nbsp;on-call rota.</li><li>May&nbsp;be&nbsp;required&nbsp;to&nbsp;undertake&nbsp;any&nbsp;other&nbsp;reasonable&nbsp;duties&nbsp;commensurate&nbsp;withthe&nbsp;role.</li></ul>

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