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The Vacancy Do you take pride in delivering excellent customer service? Do you get satisfaction from a role that involves multi-tasking and finding solutions? Do you enjoy organising and facilitating social events? McCarthy Stone is the leading UK's retirement living providers. We are looking for a House Manager to join our team at Pele Court in Penrith. Pele Court is an exclusive developments of one and two bedroom retirements apartments for over 60s in a convenient location with easy access to vital local facilities. Hours: 30 hours per week Monday to Friday. Salary: £21,490.34 Benefits: Group personal pension, life assurance, Employee Assist Scheme, and flexible working hours working in the most beautiful surroundings, generous annual leave entitlement. About the Role of a House Manager We are seeking a customer centric House Manager to exemplify the high-quality customer standards that we are renowned for. Our House Manager's key role is to enhance our Homeowner's quality of life and enable them to maintain their independence. This is a diverse role encompassing high level customer service and front of house and facilities management. The successful candidate will be responsible for building a strong community with our homeowners through event coordination, and regular meetings to report company updates and address the priorities of our residents. Some of the House Manager duties within this role include: <ul> <li>Welcoming new Homeowners and supporting them to settle into their apartments. </li> <li>Providing a professional front of house service and dealing all visitors in a friendly manner. </li> <li>Being the first point of contact for all our Homeowners and offering them help, support and advice as necessary. </li> <li>Working in collaboration with our partners and suppliers to ensure the smooth running of the estate </li> <li>Being the 'face' of McCarthy Stone for the families and friends of our Homeowners. </li> <li>Dealing with Homeowners issues with sensitivity and understand the need for confidentiality and respect their privacy. </li> <li>Managing the development -gardens and grounds - in an efficient and effective manner, providing our Homeowners with a safe, secure, well maintained, and pleasant environment </li> <li>Facilitating social interaction and helping Homeowners to enjoy retirement living to the full. </li> <li>Ensuring that all Health and Safety requirements are adhered to. </li></ul>The successful candidate will have the following key competencies: <ul> <li>Excellent communication skills with a real "can do" attitude. </li> <li>Extensive experience in a professional customer service orientated position. </li> <li>A professional approach with high quality standards. </li> <li>Thrives in a busy a varied role, where every day will be different. </li> <li>Be resilient and can problem solve effectively. </li> <li>An awareness of basic Health and Safety will be a distinct advantage. </li> <li>A good level of computer literacy including Microsoft Word and Outlook. </li> <li>Previous/current work based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role. </li></ul>As part of Your McCarthy Stone, a successful and fast expanding national company, you'll get all the training and support you need to help you meet your career goals from our internal experts. This includes courses such as basic first aid, working safely in the workspace, Dementia Friends training and many more. Could this role be the perfect job for you? Apply now! All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date. McCarthy Stone celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background. #LI-GP1 About Us As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of January 2025, McCarthy Stone operates over 545 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2025 as well as making the Great Place to Work Wellbeing list! Our Customers The Benefits 24 days annual leave Pension plan Life assurance Employee assistance helpline Health screening Eyecare voucher scheme Long service award Testimonials "I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. It's a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team." Linda Diamond - House Manager "Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks ... it's all about our great people and how welcome they make you feel ... even if it was through a screen!" Andrea Waldron - Senior HR Business Partner "From my first week I felt like part of the team, everyone is helpful and pro-active, which is crucial in a fast paced environment. I've had the opportunity to work on some exciting projects, it's a very 'hands-on' approach here with plenty of opportunity to be involved and play a part in delivering developments." Emily Bishop - Principal Planning Associate "Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment, watching them settle in and make friends, and then watching them lead a happy and carefree retirement is very rewarding." Caroline Craig-cordel - Sales Consultant "I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier, every day. And what we do is so important to our homeowners! In my marketing career before I couldn't dream about customers sharing their thoughts about my campaigns, but here it happens all the time." Stan Smolyar - Head of Brand Previous Next

House Manager

The Vacancy Do you take pride in delivering excellent customer service? Do you get satisfaction from a role that involves multi-tasking and finding solutions? Do you enjoy organising and facilitating social events? McCarthy Stone is the leading UK's retirement living providers. We are looking for a House Manager to lead their estate at Beaumaris Court, Sheringham, Norfolk. Hours: 25 hours per week Monday to Friday, working throughout the year. Salary: £17,908.61 ACTUAL plus benefits and bonus Benefits: Group personal pension, life assurance, Employee Assist Scheme, and flexible working hours working in the most beautiful surroundings, generous annual leave (starts at 25 days and will rise to 28 days max (1 additional day per year) plus bank holidays), entitlement access to benefits platform offering discounted Gift Cards and eGifts and offers for leading brands including restaurants and supermarkets. About the Role of a House Manager We are seeking a customer centric House Manager to exemplify the high-quality customer standards that we are renowned for. Our House Manager's key role is to enhance our Homeowner's quality of life and enable them to maintain their independence. This is a diverse role encompassing high level customer service and front of house and facilities management. The successful candidate will be responsible for managing a strong community with our homeowners through event coordination, and regular meetings to report company updates and address the priorities of our residents. We welcome applications from candidates who have experience of working in front line services, or customer service management roles. Some of the House Manager duties within this role include: <ul> <li>Welcoming new Homeowners and supporting them to settle into their apartments.</li> <li>Providing a professional front of house service and dealing all visitors in a friendly manner.</li> <li>Being the first point of contact for all our Homeowners and offering them help, support and advice as necessary.</li> <li>Working in collaboration with our partners and suppliers to ensure the smooth running of the estate</li> <li>Being the 'face' of McCarthy Stone for the families and friends of our Homeowners.</li> <li>Dealing with Homeowners issues with sensitivity and understand the need for confidentiality and respect their privacy.</li> <li>Managing the development -gardens and grounds - in an efficient and effective manner, providing our Homeowners with a safe, secure, well maintained, and pleasant environment</li> <li>Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.</li> <li>Ensuring that all Health and Safety requirements are adhered to.</li></ul>The successful candidate will have the following key competencies: <ul> <li>Excellent communication skills with a real "can do" attitude.</li> <li>Extensive experience in a professional customer service orientated position.</li> <li>A professional approach with high quality standards.</li> <li>Thrives in a busy a varied role, where every day will be different.</li> <li>Be resilient and can problem solve effectively.</li> <li>An awareness of basic Health and Safety will be a distinct advantage.</li> <li>A good level of computer literacy including Microsoft Word and Outlook.</li> <li>Previous/current work based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.</li></ul>As part of McCarthy &amp; Stone Management Service, a successful and fast expanding national company, you'll get all the training and support you need to help you meet your career goals from our internal experts. This includes courses such as basic first aid, working safely in the workspace, Dementia Friends training and many more. Could this role be the perfect job for you? Apply now! All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date. McCarthy Stone celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background. McCarthy Stone does not currently offer sponsorship. We are only able to consider those that have the right to work in the UK without sponsorship. #LI-GM1 About Us As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of January 2025, McCarthy Stone operates over 545 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2025 as well as making the Great Place to Work Wellbeing list! Our Customers The Benefits 24 days annual leave Pension plan Life assurance Employee assistance helpline Health screening Eyecare voucher scheme Long service award Testimonials "I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. It's a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team." Linda Diamond - House Manager "Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks ... it's all about our great people and how welcome they make you feel ... even if it was through a screen!" Andrea Waldron - Senior HR Business Partner "From my first week I felt like part of the team, everyone is helpful and pro-active, which is crucial in a fast paced environment. I've had the opportunity to work on some exciting projects, it's a very 'hands-on' approach here with plenty of opportunity to be involved and play a part in delivering developments." Emily Bishop - Principal Planning Associate "Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment, watching them settle in and make friends, and then watching them lead a happy and carefree retirement is very rewarding." Caroline Craig-cordel - Sales Consultant "I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier, every day. And what we do is so important to our homeowners! In my marketing career before I couldn't dream about customers sharing their thoughts about my campaigns, but here it happens all the time." Stan Smolyar - Head of Brand Previous Next

Who are we? Here at Nothing, we're building a world where tech is fun again. Remember a time where every new product made you excited? We're bringing that back. To get there we're gathering the creative and the curious. Those that are passionate enough to question the old and embrace the new. In return, you'll be part of a movement. Contributing to a global ecosystem of products that bring joy to people's lives. Nothing's debut smartphone, Phone (1), earned Time Magazine's prestigious Best Inventions for Innovative Smartphone Design award. Through cutting-edge design and user interface innovation, the London-based company is creating an alternative ecosystem of tech products for the young and creative. In 2023, the company launched Phone (2) to wide acclaim from its community, the media, and design enthusiasts, and in 2024, Nothing launched its CMF Phone 1, and Nothing Phone (2a) Series, with both receiving an overwhelmingly positive reception. To date, Nothing has sold more than 7 million units worldwide across its product lines, having released five audio products, five smartphones, and two smart wearables under the Nothing and CMF by Nothing brands. The company has amassed a cumulative revenue of $1 billion. All products are developed in close collaboration with the Nothing Community, which includes over 8,000 private investors and are crafted with sustainability at the forefront. Nothing is a UK-based privately held company with backing from GV (formerly Google Ventures), EQT Ventures, C Ventures and other private investors including Tony Fadell (Principal at Future Shape &amp; inventor of the iPod), Casey Neistat (YouTube personality and Co-founder of Beme), Kevin Lin (Co-founder of Twitch) and Steve Huffman (Co-founder and CEO of Reddit). If that sounds like something you'd like to be part of, read on... The Role: As Community Manager, you'll be the bridge between Nothing and the people who love what we do. Your mission? Cultivate a thriving, engaged, and passionate community across platforms, as well as driving co-creation and co-development projects that bring the feedback and talent of our community members closer to the heart of Nothing. This role is equal parts strategist, product manager, moderator and storyteller. Responsibilities: <ul><li>Engage with our community across all major platforms, fostering genuine two-way conversations. You'll be first to know what excites our fans and what doesn't.</li><li>Take the lead on building and maintaining high-energy, on-brand community spaces like Discord, Reddit, and Twitter/X. Moderate discussions and make everyone feel seen.</li><li>Identify, scope and execute on co-creation and co-development process with members of the community across hardware and software.</li><li>Identify and nurture brand advocates, creators, and ambassadors. Help them shine.</li><li>Act as the internal community advocate, turning community insights into actionable feedback for product, support, and marketing teams.</li><li>Execute online/offline experiences (AMAs, challenges, virtual hangouts, IRL meetups) that bring the community together.</li><li>Keep up with internet culture, tech trends, and memes - and know when to lean in or stay out.</li></ul>Requirements: <ul><li>Previous experience in community management, social media, or digital brand engagement (preferably in consumer tech or lifestyle brands).</li><li>Deep understanding of internet and community culture, Discord, Reddit, Telegram and Twitter/X. </li><li>Excellent written and verbal communication skills with a tone that's human, witty, and on-brand.</li><li>Experience in project management, especially within the tech industry, and understanding of the product development process.</li><li>Passionate about technology, design, and the people who use it.</li><li>Comfortable wearing multiple hats in a fast-paced, startup-style environment.</li></ul>We are an equal opportunity employer and will always promote a more diverse and inclusive environment. We are committed to being a welcome employer for all candidates.

Community Manager

The Vacancy FULL TIME - 37hrs Southampton Accommodation Services provides supported accommodation to adults who are homeless or at risk of homelessness across various locations in Southampton. Our aim is to provide person-centred support to our clients, empowering them to gain the life skills they require to move on to more independent living. We work with a range of agencies to maximise the support and opportunities for clients. Although this can be a challenging role, it's also very rewarding. This is an exciting role, where no two days will be the same, you will take part in various tasks, such as running client activities and life skills projects. If you love working with people and want to make a difference in the lives of those you support, then please apply. JOB PURPOSE To lead on the case management of clients and be part of a team that supports them in keeping them safe and helping them achieve their goals. To provide people with homes and specialist support so they feel more valued and secure, and ready to take the next steps. MAIN RESPONSIBILITIES <ul> <li>To assess the needs of each client, helping to develop their individual support plan to achieve their goals</li> <li>To produce and regularly review comprehensive client-based risk assessments</li> <li>To manage a caseload of clients on a one-to-one basis </li> <li>To support clients to gain and/or maintain accommodation or achieve outcomes defined by the service specification</li> <li>To engage with local authorities, health providers and other agencies, creating and maintaining constructive working relationships to maximise the opportunities available to clients</li> <li>To lead on client activities to help them gain practical life skills and encourage their engagement with the running of the service</li> <li>To support clients with managing their finances, paying rent, managing arrears and accessing benefits</li> <li>To encourage and signpost clients to the local community and to resources relevant to their aspirations including education, training, employment activity or volunteering </li> <li>To support clients in trauma informed and psychologically informed ways</li> <li>To adhere to safeguarding responsibilities, following our safeguarding policy and procedure</li> <li>To help maintain health and safety, ensuring clients, visitors and buildings are safe in accordance with Health and Safety regulations, policy and procedures</li> <li>To provide basic first aid assistance until help arrives (full training is provided)</li> <li>To work confidently and efficiently when lone working</li> <li>To maintain accurate records on our client management system and ensure these are stored in line with GDPR</li> <li>To maintain confidentiality</li> <li>To represent the organisation in a professional manner</li> <li>To carry out any other reasonable duties required in the interest of the organisation</li></ul>ROLE REQUIREMENTS <ul> <li>This role will require an Enhanced with Barred List(s) disclosure and barring service check is a requirement for this role. This would be completed on appointment of the role</li> <li>This role may require a full drivers' licence and access to a vehicle</li> <li>This role will require you to work flexibly across several sites </li> <li>This role will require you to work with clients on a one-to-one basis</li> <li>This role will require you to work weekends</li> <li>This role will require you to lone work</li></ul>ESSENTIAL CRITERIA <ul> <li>Strong communication skills, both verbal and written</li> <li>Clear verbal and written English </li> <li>Good keyboard skills for data inputting</li> <li>Good working knowledge of Microsoft Outlook, Excel and Word</li> <li>Confident and assertive manner</li> <li>Ability to self-motivate as you will work on your own</li> <li>Effective team working </li> <li>Ability to respond calmly to crisis</li> <li>Deal promptly with and effectively react to challenging situations</li> <li>Have an interest and genuine concern for homelessness and related issues</li></ul>DESIRABLE CRITERIA <ul> <li>Experience of managing a caseload of clients </li> <li>Understanding of risk assessment and person-centred, outcomes-based delivery</li> <li>Understanding of the support needs of people experiencing homelessness or those with complex needs</li> <li>Knowledge of voluntary and statutory agencies, housing regulations and the benefits system</li></ul>We reserve the right to close our adverts early if a successful candidate is found, so please submit your application as soon as possible. About Us We offer support to people who are homeless, vulnerable or at risk of becoming homeless and need help rebuilding their lives for a brighter future. Our services include safe, flexible and reliable client led housing and support with a focus on reducing homelessness, improving health and wellbeing and building on individual's skills and resilience to break the cycle of homelessness, poverty and exclusion. We work in partnership with multiple agencies and authorities to deliver support and accommodation needs across Berkshire, Hampshire, Isle of Wight and Dorset. We are dedicated to safeguarding all young people and adults with our services. We follow safer recruitment practices for all our vacancies to assure that all successful candidates are suitable to work with our clients. We're committed to creating an inclusive and diverse workforce that embodies our values and promotes a tolerant and respectful environment where everyone can feel empowered to succeed. We welcome and encourage applications from people of all backgrounds and will support with any reasonable adjustments needed during the recruitment process. Our vision To be a safety net for people in tough times and the springboard to a brighter future. Our mission To provide people with homes and specialist support so they feel more valued and secure, and ready to take the next steps. Our values Everyone matters We know we're stronger together We do the right things, for the right reasons We never give up Our Gallery Previous Next Our Benefits Extra mile awards Pension with life cover Blue Light Card Champions of equality Employee assistance programme Staff discounts via Wider Wallet Dedication to wellbeing GP helpline Length of service awards Generous and flexible holiday Refer a friend scheme

Homeless Support Worker

An exciting opportunity has arisen within the Housing Inclusion Service for a committed, enthusiastic individual who wants to make a real difference to the lives of some of our most vulnerable residents who are experiencing complex needs and are rough sleeping in the borough. Reporting to the Rough Sleeping Coordinator, the successful applicant will work with a targeted group of clients who have no recourse to public funds, and who also have alcohol or substance misuse dependency, often alongside other complex needs. As a Housing Engagement worker, you will support these clients to access immigration advice, specialist treatment agencies and health providers, as well relevant Housing services. You will work collaboratively with internal and external stakeholders to provide a holistic, targeted and effective programme of support which focuses on enabling people to secure and sustain settled accommodation. For an informal discussion about this opportunity, please contactCharlie Uddin; <a href="mailto:Charlie.Uddin@royalgreenwich.gov.uk" target="_blank">Charlie.Uddin@royalgreenwich.gov.uk</a> . If you require any assistance in viewing or accessing this opportunity, please contact <a href="mailto:recruitment@royalgreenwich.gov.uk" target="_blank">recruitment@royalgreenwich.gov.uk</a> or call 020-8921-8977 Diversity Statement: Royal Borough of Greenwich values the diversity of its community and aims to have a workforce that reflects this. We therefore encourage applications from all sections of the community. High Volume Applications: Royal Borough of Greenwich reserves the right to close any vacancy earlier than the advertised closing date should there be a high volume of applications received. Standard DBS: This role requires a Standard DBS. (This post is exempt from the Rehabilitation of Offenders Act,1974). Advert Close: All vacancies close at midnight unless otherwise stated. How Applications are Scored: Each application is scored according to how well the supporting statement addresses each point on the Person Specification for the role. Candidates will be short-listed for interview on the extent to which they meet the specific points within the Person Specification. The Person Specification is supplied with the job advert. When completing your application, please use the supporting statement section to tell us how you meet each of the points on the Person Specification. We need to have this information in order to consider your application. Salary: Salaries advertised are for a standard working week of 35 hours unless otherwise stated. Please use this 'Salary Calculator to help you calculate a pro rata salary. Our Staff Values: Our Staff Values are important to us. Candidates will be continuously assessed against our staff values throughout the recruitment process. Where candidates demonstrate views and behaviours that do not meet the standards of our staff values, we reserve the right to reject their application/ registration.

Homelessness Engagement Worker

Annual salary: up to £28,917.00 Housing Support Officer Leeds Salary up to £28,917 per annum Full time - Permanent, 40hrs per week, Monday to Friday Including company vehicle and fuel card or £3,500 company car allowance Mears provides temporary accommodation to asylum seekers whilst their claim is being assessed in three regions: Northeast, Yorkshire and Humber, Northern Ireland, and Scotland. At the end of May 2021 Mears had over 19000 service users across the three regions. Mears work in partnership with central and local Government, registered providers, tenants, landlords and investors to find solutions to homelessness, provide more social and affordable housing and create specialist housing for people with care needs. About the Role: Due to contract expansion, we are seeking for a Housing Support Officer to join our team. This is an exciting position that works exclusively to support Asylum seekers going through their right to work Asylum application process with the home office. The ideal candidate will be resilient, trustworthy, caring, a people person and extremely empathetic to others. As a Housing Support Officer every day is different, no day is the same. Although this role comes with it challenges it is an extremely rewarding role. As a Housing Support Officer your main duties will include but not limited to ensuring service users are supported at various stages of their Asylum application process including any safeguarding and welfare issues you come across, providing practical and emotional support to service users, monitoring service users' wellbeing and support needs and ensuring all records are updated and accurate for home office audit purposes. It is essential to maintain boundaries and being resilient to ensure a professional and a well-defined service is provided to always meet the needs of the service users. Role Criteria: <ul><li>Experience of working with vulnerable and diverse client groups</li><li>Experience and understanding of safeguarding</li><li>Ability to identify individuals and family need and recognise the required support packages to maintain independence</li><li>Experience working with mental health and or challenging behaviour</li><li>To communicate effectively with colleagues, local authorities, and service users</li><li>Experience with record keeping and risk assessments</li><li>Ability to work under own initiative</li><li>Resilient</li><li>You will be supportive, trustworthy, a good listener, approachable and empathetic to others</li><li>Flexible and happy to travel</li><li>Full UK driving license</li></ul>All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. As part of the recruitment process for this role, we will carry out a DBS &amp; BPSS check, as well as Security Clearance. For these checks to be completed, we will require from you the relevant identification, including Proof of Address, References, a valid passport and proof that you have lived in the UK for the last 5 years. Benefits we can offer you <ul><li>25 days annual leave plus bank holidays</li><li>Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!</li><li>Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.</li><li>Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more</li><li>Family friendly policies</li><li>Company Vehicle and Fuel Card</li><li>Access to EAP Counselling sessions</li></ul>Apply below or to discuss your application further; contact: Beth Dunford (<a href="mailto:beth.dunford@mearsgroup.co.uk" target="_blank">beth.dunford@mearsgroup.co.uk</a>) If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.

Housing Support Officer

Annual salary: up to £28,917.00 Housing Support Officer Huddersfield Salary up to £28,917 per annum Full time - Permanent, 40hrs per week, Monday to Friday Including company vehicle and fuel card or £3,500 company car allowance Mears provides temporary accommodation to asylum seekers whilst their claim is being assessed in three regions: Northeast, Yorkshire and Humber, Northern Ireland, and Scotland. At the end of May 2021 Mears had over 19000 service users across the three regions. Mears work in partnership with central and local Government, registered providers, tenants, landlords and investors to find solutions to homelessness, provide more social and affordable housing and create specialist housing for people with care needs. About the Role: Due to contract expansion, we are seeking for a Housing Support Officer to join our team. This is an exciting position that works exclusively to support Asylum seekers going through their right to work Asylum application process with the home office. The ideal candidate will be resilient, trustworthy, caring, a people person and extremely empathetic to others. As a Housing Support Officer every day is different, no day is the same. Although this role comes with it challenges it is an extremely rewarding role. As a Housing Support Officer your main duties will include but not limited to ensuring service users are supported at various stages of their Asylum application process including any safeguarding and welfare issues you come across, providing practical and emotional support to service users, monitoring service users' wellbeing and support needs and ensuring all records are updated and accurate for home office audit purposes. It is essential to maintain boundaries and being resilient to ensure a professional and a well-defined service is provided to always meet the needs of the service users. Role Criteria: <ul><li>Experience of working with vulnerable and diverse client groups</li><li>Experience and understanding of safeguarding</li><li>Ability to identify individuals and family need and recognise the required support packages to maintain independence</li><li>Experience working with mental health and or challenging behaviour</li><li>To communicate effectively with colleagues, local authorities, and service users</li><li>Experience with record keeping and risk assessments</li><li>Ability to work under own initiative</li><li>Resilient</li><li>You will be supportive, trustworthy, a good listener, approachable and empathetic to others</li><li>Flexible and happy to travel</li><li>Full UK driving license</li></ul>All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. As part of the recruitment process for this role, we will carry out a DBS &amp; BPSS check, as well as Security Clearance. For these checks to be completed, we will require from you the relevant identification, including Proof of Address, References, a valid passport and proof that you have lived in the UK for the last 5 years. Benefits we can offer you <ul><li>25 days annual leave plus bank holidays</li><li>Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!</li><li>Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.</li><li>Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more</li><li>Family friendly policies</li><li>Company Vehicle and Fuel Card</li><li>Access to EAP Counselling sessions</li></ul>Apply below or to discuss your application further; contact: Beth Dunford (<a href="mailto:beth.dunford@mearsgroup.co.uk" target="_blank">beth.dunford@mearsgroup.co.uk</a>) If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.

The Vacancy Do you take pride in delivering excellent customer service? Do you get satisfaction from a role that involves multi-tasking and finding solutions? Do you enjoy organising and facilitating social events? McCarthy Stone is the leading UK's retirement living providers. We are recruiting a permanent House Manager to join the team at our Waterford Place development based in Chippenham, Wiltshire. Built in 201, Waterford Place is a Retirement Living development that consists of 40 apartments with the over 60's in mind, providing excellent on-site facilities and set within beautiful grounds. Hours: 30 hours per week - Monday to Friday. Hourly rate: £21,490.34 per annum Benefits: Group personal pension, life assurance, Employee Assist Scheme, and flexible working hours working in the most beautiful surroundings, generous annual leave entitlement. About the Role of a House Manager We are seeking a customer centric House Manager to exemplify the high-quality customer standards that we are renowned for. Our House Manager's key role is to enhance our Homeowner's quality of life and enable them to maintain their independence. This is a diverse role encompassing high level customer service and front of house and facilities management. The successful candidate will be responsible for building a strong community with our homeowners through event coordination, and regular meetings to report company updates and address the priorities of our residents. Some of the House Manager duties within this role include: <ul> <li>Welcoming new Homeowners and supporting them to settle into their apartments.</li> <li>Providing a professional front of house service and dealing all visitors in a friendly manner.</li> <li>Being the first point of contact for all our Homeowners and offering them help, support and advice as necessary.</li> <li>Working in collaboration with our partners and suppliers to ensure the smooth running of the estate</li> <li>Being the 'face' of McCarthy Stone for the families and friends of our Homeowners.</li> <li>Dealing with Homeowners issues with sensitivity and understand the need for confidentiality and respect their privacy.</li> <li>Managing the development -gardens and grounds - in an efficient and effective manner, providing our Homeowners with a safe, secure, well maintained, and pleasant environment</li> <li>Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.</li> <li>Ensuring that all Health and Safety requirements are adhered to.</li></ul>The successful candidate will have the following key competencies: <ul> <li>Excellent communication skills with a real "can do" attitude.</li> <li>Extensive experience in a professional customer service orientated position.</li> <li>A professional approach with high quality standards.</li> <li>Thrives in a busy a varied role, where every day will be different.</li> <li>Be resilient and can problem solve effectively.</li> <li>An awareness of basic Health and Safety will be a distinct advantage.</li> <li>A good level of computer literacy including Microsoft Word and Outlook.</li> <li>Previous/current work based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.</li></ul>Could this role be the perfect job for you? Apply now! All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date. McCarthy Stone celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background. We do not offer sponsorship; we will only be considering UK based applications. About Us As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of January 2025, McCarthy Stone operates over 545 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2025 as well as making the Great Place to Work Wellbeing list! Our Customers The Benefits 24 days annual leave Pension plan Life assurance Employee assistance helpline Health screening Eyecare voucher scheme Long service award Testimonials "I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. It's a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team." Linda Diamond - House Manager "Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks ... it's all about our great people and how welcome they make you feel ... even if it was through a screen!" Andrea Waldron - Senior HR Business Partner "From my first week I felt like part of the team, everyone is helpful and pro-active, which is crucial in a fast paced environment. I've had the opportunity to work on some exciting projects, it's a very 'hands-on' approach here with plenty of opportunity to be involved and play a part in delivering developments." Emily Bishop - Principal Planning Associate "Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment, watching them settle in and make friends, and then watching them lead a happy and carefree retirement is very rewarding." Caroline Craig-cordel - Sales Consultant "I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier, every day. And what we do is so important to our homeowners! In my marketing career before I couldn't dream about customers sharing their thoughts about my campaigns, but here it happens all the time." Stan Smolyar - Head of Brand Previous Next

The Vacancy Brand new development opening An exciting opportunity exists as House Manager for the first of our innovative new developments that offers standardised, affordable retirement living. The development opens in Autumn 2025 in Erdington, West Midlands, targeting a new market location and offering wonderful retirement living for those aged 55 and over. Botham Place will compromise a collection of low-maintenance, energy-efficient and affordable privately owned apartments, designed to support over homeowners to make the most of their retirement years. Hours: 35 hours per week Monday to Friday. Salary: £24,333.93 per annum Benefits: Group personal pension, life assurance, Employee Assist Scheme, and flexible working hours working in the most beautiful surroundings, generous annual leave entitlement. Do you take pride in delivering excellent customer service? Do you get satisfaction from a role that involves multi-tasking and finding solutions? Do you enjoy organising and facilitating social events? About the Role of a House Manager We are seeking a customer centric House Manager to exemplify the high-quality customer standards that we are renowned for. Our House Manager's key role is to enhance our Homeowner's quality of life and enable them to maintain their independence. This is a diverse role encompassing high level customer service and front of house and facilities management. The successful candidate will be responsible for building a strong community with our homeowners through event coordination, and regular meetings to report company updates and address the priorities of our residents. Some of the House Manager duties within this role include: <ul> <li>Welcoming new Homeowners and supporting them to settle into their apartments. </li> <li>Providing a professional front of house service and dealing all visitors in a friendly manner. </li> <li>Being the first point of contact for all our Homeowners and offering them help, support and advice as necessary. </li> <li>Working in collaboration with our partners and suppliers to ensure the smooth running of the estate </li> <li>Being the 'face' of McCarthy Stone for the families and friends of our Homeowners. </li> <li>Dealing with Homeowners issues with sensitivity and understand the need for confidentiality and respect their privacy. </li> <li>Managing the development -gardens and grounds - in an efficient and effective manner, providing our Homeowners with a safe, secure, well maintained, and pleasant environment </li> <li>Light cleaning responsibilities</li> <li>Facilitating social interaction and helping Homeowners to enjoy retirement living to the full. </li> <li>Ensuring that all Health and Safety requirements are adhered to. </li></ul>The successful candidate will have the following key competencies: <ul> <li>Excellent communication skills with a real "can do" attitude. </li> <li>Extensive experience in a professional customer service orientated position. </li> <li>A professional approach with high quality standards. </li> <li>Thrives in a busy a varied role, where every day will be different. </li> <li>Be resilient and can problem solve effectively. </li> <li>An awareness of basic Health and Safety will be a distinct advantage. </li> <li>A good level of computer literacy including Microsoft Word and Outlook. </li> <li>Previous/current work based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role. </li></ul>As part of Your McCarthy Stone, a successful and fast expanding national company, you'll get all the training and support you need to help you meet your career goals from our internal experts. This includes courses such as basic first aid, working safely in the workspace, Dementia Friends training and many more. Could this role be the perfect job for you? Apply now! All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date. McCarthy Stone celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background. Apply Today! We review applications as they come in and may close the position early for the right candidate. UK-based applicants only; sponsorship is not available. About Us As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of January 2025, McCarthy Stone operates over 545 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2025 as well as making the Great Place to Work Wellbeing list! Our Customers The Benefits 24 days annual leave Pension plan Life assurance Employee assistance helpline Health screening Eyecare voucher scheme Long service award Testimonials "I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. It's a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team." Linda Diamond - House Manager "Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks ... it's all about our great people and how welcome they make you feel ... even if it was through a screen!" Andrea Waldron - Senior HR Business Partner "From my first week I felt like part of the team, everyone is helpful and pro-active, which is crucial in a fast paced environment. I've had the opportunity to work on some exciting projects, it's a very 'hands-on' approach here with plenty of opportunity to be involved and play a part in delivering developments." Emily Bishop - Principal Planning Associate "Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment, watching them settle in and make friends, and then watching them lead a happy and carefree retirement is very rewarding." Caroline Craig-cordel - Sales Consultant "I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier, every day. And what we do is so important to our homeowners! In my marketing career before I couldn't dream about customers sharing their thoughts about my campaigns, but here it happens all the time." Stan Smolyar - Head of Brand Previous Next

Job Description Grade 6- £38058- £41442pa The Resident Services Team is responsible for assisting tenants to sustain their tenancies and encourage and facilitate their independence, quality of life, safeguarding and health and well-being on a wide range of issues including housing, welfare rights, personal finance, hoarding, tenancy management, mediation, life skills and the promotion of personal independence. We also develop an holistic picture of each resident so as to be the principal point of contact for other council departments in actively trying to resolve issues / blockages such as gas access, hoarding, tenancy fraud, safeguarding. The post holder will act as the principle point of contact for a local area, estate or patch or group of residents so that the environment and condition that residents experience is well maintained to a high quality. We are a highly motivated and high achieving team and we are looking for 2 additional Housing Officers with Tenancy Management experience to complete our busy team. The work is both challenging and rewarding you will charged with maintaining an excellent and seamless service by working with partners and other internal and external services. The post holder will report to the Senior Housing Officer providing services to our customers through the following key objectives: • To establish and maintain effective working relationships with all work colleagues to ensure a one team approach to the delivery of our services whilst meeting individual and team key performance indicators and targets. • To engage with appropriate internal and external agencies in agreeing and implementing support / action plans in providing a tenancy support service to new and existing tenants to sustain tenancies and reduce homelessness in particular; Neighbourhood Sustainment, Income Management, Adult Social Care and Children's Services and Mental Health to deliver a seamless service. Work and build strong partnership links with other agencies to include determining risk, providing support to include mental health cases, domestic violence, drug and alcohol misuse, disability to include attendance at multi-agency meetings. • Actively work alongside other Internal Departments to undertake casework regarding breaches of tenancy conditions including ASB, harassment, domestic violence, hate crime and nuisance to include attendance in Court. To work with key internal and external partners and stakeholders, demonstrating influencing and problem solving qualities in the delivery of excellent tenant and leasehold management services and the sustainability of tenancies and neighbourhoods. • To work collaboratively with the Income Team to tackle arrears and to support vulnerable residents. You will work within the Resident Services Team and have experience of working in social housing, tenancy management or similar public sector role, dealing with complex casework face to face and in writing, experience of developing relationships with wide range of local stakeholders and partners, providing good tenancy, housing and leasehold advice, best practice and compliance is desirable. <ul> <li> With a proven track record of successful multi agency working, you will be outcome focused, clear thinking and have excellent written and verbal communication skills. You will also be a skilled and effective negotiator and problem solver.</li> <li> You will have excellent IT skills, in particular Microsoft Excel.</li> <li> To meet the requirements of this key role, you must be customer focused, able to work on defined operational projects, interpret complex housing related legislation and guidance and be able to meet tight deadlines.</li> <li> The post holder will be required to work 36 hours per week or as required by the Line Manager to meet the needs of the service.</li> <li>You must have a full UK driving license and a vehicle to use for work.</li></ul>Please view Job Profile here For an informal discussion about the post, please contact <a href="mailto:Sanna.Shahzada@havering.gov.uk" target="_blank">Sanna.Shahzada@havering.gov.uk</a> or <a href="mailto:Jennifer.Aneto@havering.gov.uk" target="_blank">Jennifer.Aneto@havering.gov.uk</a> The closing date for the receipt of applications is 9th May 2025 however interest in this job may be high and we therefore reserve the right to close the vacancy early. You will be notified if your application has been successful. Interview date to be confirmed Should you require any help or advice with your online application, please contact the Recruitment Helpdesk on 01708 432770 Additional Information We want everyone to choose Havering. When you apply for a job with us, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. Our residents and service users come from all walks of life, and so do our employees. Find out what it means to Choose Havering. The London Borough of Havering has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check. Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role. We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload. About Us With its excellent transport links into central London, extensive town centre regeneration and the highest concentration of green space anywhere in London, Havering has a unique offer as a place to live, work and visit. By making the most of its position and opportunities, Havering is becoming a hub for start-ups and expanding businesses, as well as construction, logistics, engineering and manufacturing industries. Find out why you should work for Havering Council.

Housing Officer

This is an opportunity to work within RBC Housing Services leading on and providing comprehensive advice on housing options including privately rented and owner-occupied properties. Preventing homelessness and assisting tenants and owner occupiers to sustain their homes through mediation and early intervention work. We require an individual who is passionate about the real-life difference that RBC makes in our community. We are looking for an enthusiastic, knowledgeable and well-rounded candidate, who has an outstanding track record of building and maintaining relevant relationships, who is a creative thinker to achieve realistic solutions For internal RBC candidates approval for secondment should be obtained from your Service Director (or nominated representative) before applying for the post (temporary posts only) To apply please upload your CV together with a supporting statement that provides evidence of how you meet the essential requirements of the person specification. We suggest that when completing your supporting statement you use the person specification criteria as heading then give specific example. Please ensure you anonymise your cv and supporting statement. Unfortunately we are unable to offer sponsorship for this role.

Job Description <ul> <li>Ipswich Housing Action Group (ihAg), Ipswich, Suffolk IP1 2EF</li> <li>£26,475 per annum (plus 7% pension contribution)</li> <li>Full time (37.5 hours per week)</li> <li>Permanent</li> <li>Reference: 0179</li> <li>Required as soon as possible</li></ul>Your role Work alongside people accommodated by ihAg to identify and address the effects of their own homelessness experience and enable them to move towards recovery and independence. Your responsibilities <ul> <li>undertake initial needs and risk assessments of potential ihAg tenants, to consider their suitability for supported housing</li> <li>develop structured, person-centred, trauma-informed support plans to engage each individual being supported</li> <li>provide support, encouragement and guidance in a flexible and adaptive way, to enable people to maintain their tenancies and achieve their personal goals</li> <li>conduct regular health and safety checks of allocated properties and report any maintenance issues to the Housing Services Manager.</li> <li>maintain timely, accurate and up to date records and relevant information to facilitate delivery and ensure continuity of services provided to service users, and for accountability, reporting and monitoring purposes</li> <li>work with external agencies to achieve outcomes for the service and individuals as well promoting the organisation.</li></ul>You will need: You must be skilled in engaging with people who have a range of complex needs and enabling them to identify their own strengths and goals. You will be knowledgeable in trauma-informed approach and be willing to work flexibly to support each individual's needs. For full details please refer to the job description and person specification available on our website or below. About us ihAg is a busy local charity supporting people who are at risk of, or are experiencing, homelessness. The Chapman Centre is the only Homelessness Advice Hub in Ipswich, providing practical support and advocacy to people who are sleeping on the streets, housed in temporary emergency accommodation and/or at risk of homelessness. ihAg offers supported accommodation with personalised support to enable people who have lived with homelessness to move towards recovery and independence. The Housing Team manages all aspects of the housing, including rent and maintenance, and property safety. We will offer you: This is an exciting opportunity for an individual to join our hardworking and dedicated Housing Team. At ihAg, we have a positive can-do culture, which is supportive of all staff as well as service users. We have a robust Employee Assistance Package in place to support the wellbeing of staff. To find out more Please read the Job Description (docx), Equality Diversity and Inclusion Policy (pdf), Equality and Diversity at Work (pdf)andRecruitment of Ex Offenders Policy (pdf) For an informal discussion only, please call Jools Ramsey-Palmer on 07753 316323. How to apply Please complete the Application Form (docx) Alternatively, please visit our website at: <a href="http://www.ihag.co.uk" target="_blank">www.ihag.co.uk</a>/vacancies for an application pack. Please email your completed application to: <a href="mailto:janice@ihag.co.uk" target="_blank">janice@ihag.co.uk</a> Closing date: midday, 13 May 2025. More information can be found on our website and social media about this role and ihAg's work in general. Complete the application form, ensuring you address the points in the person specification, and send it with your CV to Janice Hubbard, Business Support Co-ordinator, at <a href="mailto:janice@ihag.co.uk" target="_blank">janice@ihag.co.uk</a> N.B. Previous applicants need not apply. About the Team IMPORTANT PLEASE READ BEFORE APPLYING To apply, please follow the application process detailed above. This job does not have a Suffolk Jobs Direct online application form. The 'Apply Now' button below only allows you to submit a job alert, not an online application.

Housing Support Coordinator

Vacancy Name Recovery Coordinator Vacancy No VN5109 Employment Type Permanent Hours Per Week 37.00 Work Pattern Includes evenings Location HMP Haverigg, Haverigg, LA18 4NA Location Region Cumbria Location City Haverigg Location Postal Code LA18 4NA Interview Date 20 May 2025 Job Details Recovery Coordinator Location: Cumbria Contract: Permanent An exciting opportunity has arisen for a full-time post as Recovery Coordinator in the Drug, Alcohol, Recovery and Treatment Team to support Waythrough drug and alcohol service delivery within HMP Haverigg Prison, Haverigg, Cumbria. About the role As a Recovery Coordinator, you will provide 1:1 support for service users, from brief interventions through to structured treatment, including groups, to ensure that every recovery journey is tailored to individual priorities. You will take a "whole person" holistic approach to ensure that every service user's package of care encompasses all areas of their wellbeing and support them to achieve the best possible outcomes for safe integration into the community. Manage a service user caseload, devising, implementing and reviewing on-going recovery plans and treatment, liaising closely with the full range of workers and skills within the service team, including family members and significant others as appropriate. Carry out triage/screening assessments and comprehensive assessments with service users. Work collaboratively with partner agencies to undertake shared assessments, key working and interventions to promote individual service user progression from engagement, through structured treatment to self-sustained recovery. Facilitate service user access to treatment and community resources to increase recovery and social capital, supporting service users within their local community. To effectively manage a caseload for allocated service users, including on-going processes such as recovery planning, risk assessments, safeguarding and risk management plans. This includes the effective use of the online case management system, SystmOne. Please note the successful applicant will be required to go through the appropriate Prison Clearance process and a driving license is required due to locality. About you The successful post holder will match our ambition and commitment to provide the highest standards of service quality and performance within this partnership. Ideally you will:<ul><li>Possess a relevant health and social care qualification. </li><li>Experience working within drug and alcohol services. </li><li>Have creativity that enables you to think outside the box and generate innovative ideas.</li><li>Be able to manage your own caseload and create personalised care plans. </li><li>Have the ability to engage with people and facilitate change.</li><li>Demonstrate empathy and inspire others to overcome challenges.</li></ul>Please be advised, if you are viewing this role on Indeed, the link to the job description will not work. Please click the 'Apply via Company Website' button to be redirected to our careers page, where you will be able to view the job description in full. 'The salary advertised above demonstrates the full earning potential for this role, starting salaries will allow for pay progression within the pay band' Please read the full Job Description and Person Specification prior to applying for this position. For full person specifications and job details, please visit this link. Who are we... Waythrough (formerly Humankind) launched in October 2024 following the merger of Humankind and Richmond Fellowship. Our vision is to break down the barriers that stop people getting the support they need to live a life they value. We tackle poverty and disadvantage in communities, through mental health, drug and alcohol, housing and related support. We have almost 200 services around England - and nearly 3,500 amazing staff and volunteers who run them. Every year our services support around 125,000 people. Bringing together two big organisations is not a small task and it'll take a while to fully integrate our systems, processes and approaches. That's why you will notice the jobs here are still branded 'Humankind'. Next year we'll be fully integrating our recruitment systems but for now they are separate. Thanks for bearing with us - and don't forget to check out the Waythrough (formerly Humankind) jobs on the Richmond Fellowship and Aquarius job site <a href="https://recoveryfocus.wd3.myworkdayjobs.com/Recovery_Focus_Careers" target="_blank">https://recoveryfocus.wd3.myworkdayjobs.com/Recovery_Focus_Careers</a>. What can Waythrough (formerly Humankind) offer you...🏖Generous annual leave entitlement (27 days, plus bank holidays, increasing to 32 after 1 years' service)📅Annual leave purchase scheme💰Enhanced occupational sick pay %Enhanced employer contribution to your workplace pension👪Death in service benefitFree Will writing👓Eyecare vouchers🛍Blue light card discount💡Fantastic learning and development opportunities, including free training courses🏠Work-life balance- flexible working and family friendly policies🏃 Happy, Healthy You! - our wellbeing offers for our workforce🤝Employee Assist Programme and Waythrough Support Networks Waythrough (formerly Humankind) is an equal opportunities employer We value unique perspectives and experiences that everyone can bring, and fully understand the strength in diversity and inclusion. We encourage applications from all backgrounds, regardless of race, gender, religion, gender identity, sexual orientation, national origin, or disability. If you have a genuine passion for working for us, we want to hear for you. We also welcome applications from people with lived experience with substance use. If you require support with your application, please contact the Recruitment Team at <a href="mailto:people.recruitment@waythrough.org.uk" target="_blank">people.recruitment@waythrough.org.uk</a> Salary Period Per Annum Vacancy Salary Range £24,020-£30,790 DBS Requirement Enhanced Adult Barred Does role require Police/Prison vetting? Both Driving licence required for role? Yes Applications Close Date 14 May 2025

Recovery Coordinator

The Vacancy Benefits to you: <ul> <li>Health Cash Plan</li> <li>Employer pension contribution</li> <li>25 days holiday FTE, increasing with length of service up to a maximum of 30 days</li> <li>Option to purchase additional annual leave (up to 10 days per annum)</li> <li>Celebration leave</li> <li>Employee Assistance Program with Health Assured</li> <li>50% discount on nursery fees</li> <li>Day camps discounts: 1 week free and 1 week at 50% per child per annum</li> <li>Campsite and activities discounts at YMCA Fairthorne Manor</li> <li>Cycle to work scheme</li></ul>Job Purpose: To assist the Operations Manager and Head of Youth Support and Programmes with daily tasks of administration, planning and organising. To provide front of house reception and administrative support for residents including answering queries, diary management, help with correspondence and appointment making, and signposting. Main Duties &amp; Responsibilities: <ul> <li>Deliver front of house administrative support to the management team and to residents</li> <li>Answering telephone calls, scheduling appointments, organising diaries and meetings, booking rooms</li> <li>Undertaking delegated tasks such as generating reports and creating documents</li> <li>Tasks generated by residents including processing payments, electric cards, helping interpret correspondence, making appointments and liaison with the wider team on residents behalf</li> <li>Data entry on IT systems, interrogating systems for data and producing reports</li> <li>Generating and distributing correspondence</li> <li>Support rent arrear, rent collection and payment processes</li> <li>Calmly and efficiently deal with an assesses level of challenging behaviour</li></ul>Person Specification &amp; Key Competencies Qualifications &amp; Experience: <ul> <li>A very good level of computer literacy and experience of using databases</li> <li>Experience of working with young people</li> <li>Experience of working in housing management/services role is desirable</li> <li>An understanding of the issues facing young people. Training in trauma informed approaches to communication will be an advantage</li> <li>A working knowledge of equality, diversity and inclusions matters</li></ul>Personal Attributes: <ul> <li>Empathy and compassion for young people at all times</li> <li>An outgoing and friendly personality; able to communicate well and engage with a wide range of people, particularly young people</li> <li>A methodical and accurate approach to work, able to complete tasks to deadlines and present good reports, both written and verbal</li></ul>Successful applicant will be required to undertake an Enhanced Disclosure via Disclosure and Barring Service. We are an equal opportunities charity with commitment to diversity, equality and inclusion in the workplace. A copy of this policy will be made available on request. Please apply now for this rewarding position and be part of an amazing charity who continue to support and achieve wonderful things within the community. The Company The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country. Benefits Generous holiday Option to purchase additional holiday Cycle to work scheme Company Pension 50% discount on all childcare services Celebration Leave

Housing Administrator

JOB DESCRIPTION Organisation: London Borough of Waltham Forest Directorate: Place Grade: SO2 Salary: £38,934 - £40,755 Contract Type: Full time, Permanent Working hours per week: 36 Application Deadline: 16th May 2025 @11.59pm Proposed Interview Date(s): TBC Reference: 1731 About Us: Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work. We are a highly ambitious borough. Driven by culture and the innate creativity of our residents, we have developed new and innovative ways to build our communities. Our Council is relentlessly resident-focused, insight-led, digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents. London Borough of Waltham Forest is one of the Mayor of London's Good Work Standard employers. This accreditation is a proof of our commitment to creating a healthy, fair and inclusive workplace. This includes fair pay and conditions, workplace well-being, skills and progression and diversity and recruitment. About the role: We are seeking a dedicated Voids Officer to manage the end-to-end void process for empty homes, ensuring properties are available to re-let in a timely manner and meet health and safety requirements and our re-let standard. &gt;&gt; Click here to download the Role Profile &lt;&lt; Key Responsibilities: <ul> <li> Void Management: Coordinate the voids management process, working closely with Tenancy Management, Allocations, and Asset Teams, surveyors, and contractors.</li> <li> Record Maintenance: Maintain all required records and information, ensuring accurate and complete documentation of the voids process on our housing management system, NEC. Update NEC for ended tenancies and set up new tenancies accurately and promptly.</li> <li> Advice and Guidance: Provide expert advice and support to colleagues, customers, and stakeholders, managing complex customer issues with a focus on minimising void turn around times and maximising customer satisfaction.</li> <li> End of Tenancy: Manage the end of tenancy process, including advising outgoing tenants and arranging the return of keys.</li> <li> Property Inspection: Ensure void properties are inspected, repaired, and cleaned to a high standard before re-letting.</li> <li> Health and Safety Compliance: Ensure properties comply with all health and safety requirements before re-letting.</li> <li> Utility Management: Manage the utility supply process during the void period.</li> <li> Customer Experience: Work proactively with the Allocations and Tenancy Management Team to arrange viewings and sign-ups, ensuring a positive customer experience.</li> <li> Statistical Reporting: Upload new tenancy information for the Continuous Recording system (CORE).</li> </ul>Skills, Experience and Qualifications: <ul> <li>Proven administrative experience within a housing environment.</li> <li>Experience in customer service and working closely with customers.</li> <li>Experience in void management, repairs management, or lettings service (desirable).</li> <li>Strong time management and organisational skills.</li> <li>Effective communication and negotiation skills, both verbally and in writing.</li> <li>Self-motivated with the ability to manage your own workload and meet team objectives.</li> <li>Ability to analyse data and present statistical information.</li> <li>Strong IT skills, including proficiency in Microsoft Office, Word, and Excel.</li> <li>Numeracy and literacy qualification (e.g., GCSE English and Maths or equivalent).</li> <li>Relevant professional qualification (desirable).</li> </ul>Terms and conditions: The below terms and conditions apply to this role: <ul> <li>Satisfactory employment references and CIFAS identity checks; </li> <li>Satisfactory declaration of interest; </li> </ul>As a public authority, we must ensure that members of staff in public-facing roles are able to speak fluent English. This means that they must have a command of spoken English, with confidence and accuracy, sufficient for the effective performance of their role. This requirement does not refer to any particular English language qualifications, regional or international accents, dialects, speech impediments or the tone of conversations. It does not require staff to speak only in English. How to Apply: Interested candidates are invited to submit their applications online by pressing the 'Apply' button below. This includes a supporting statement that outlines to us how your skills and experience make you a good candidate for this vacancy. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. Equal Opportunity Employer: Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population. We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace. The Council is committed to meeting its 4 equality objectives: - Promoting equality of opportunity - Opposing all forms of discrimination, intolerance and disadvantage - Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels. - Providing fair, appropriate, accessible and excellent Services to all. Respecting Diversity is a core Council value. To support the above and reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process, which hides personal information that can identify individuals until their application has been considered for shortlisting. The council also operates a scheme whereby, for jobs graded up to and including scale SO2, internal candidates are considered first. This includes those candidates who self-identify as having a disability for the purposes of the Disability Confident scheme. For more information, please refer to our recruitment and selection policy. We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below or feel free to discuss this during your interview. For more information on the benefits of working for the Council, please visit <a href="https://www.walthamforest.gov.uk/jobs-and-training/find-jobs-and-other-opportunities/working-us" target="_blank">https://www.walthamforest.gov.uk/jobs-and-training/find-jobs-and-other-…</a>. Contact Information: If you have any questions about this vacancy or the application process, please contact Cate Evans at <a href="mailto:cate.evans@walthamforest.gov.uk" target="_blank">cate.evans@walthamforest.gov.uk</a> If you have any technical issues when trying to apply for this post, please contact our Recruitment Team via email at <a href="mailto:recruitment@walthamforest.gov.uk" target="_blank">recruitment@walthamforest.gov.uk</a>. The Council's preference is for online application. However, if you have a disability and are unable to complete an online application, please email <a href="mailto:recruitment@walthamforest.gov.uk" target="_blank">recruitment@walthamforest.gov.uk</a> so we can arrange an alternative application method. Click here for further information on the Human Resources recruitment privacy notice. Equal Opportunities Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population. We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace. The Council is committed to meeting its 4 equality objectives: - Promoting equality of opportunity - Opposing all forms of discrimination, intolerance and disadvantage - Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels. - Providing fair, appropriate, accessible and excellent Services to all. Respecting Diversity is a core Council value. To support the above and reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process, which hides personal information that can identify individuals until their application has been considered for shortlisting. The council also operates a scheme whereby, for jobs graded up to and including scale SO2, internal candidates are considered first. This includes those candidates who self-identify as having a disability for the purposes of the Disability Confident scheme. For more information, please refer to our recruitment and selection policy

Voids Officer

The Vacancy FULL TIME - 37hrs Southampton Accommodation Services provides supported accommodation to adults who are homeless or at risk of homelessness across various locations in Southampton. Our aim is to provide person-centred support to our clients, empowering them to gain the life skills they require to move on to more independent living. We work with a range of agencies to maximise the support and opportunities for clients. Although this can be a challenging role, it's also very rewarding. This is an exciting role, where no two days will be the same, you will take part in various tasks, such as running client activities and life skills projects. If you love working with people and want to make a difference in the lives of those you support, then please apply. JOB PURPOSE To be part of a team that supports our clients, keeping them safe and helping them achieve their goals. To provide people with homes and specialist support so they feel more valued and secure, and ready to take the next steps. MAIN RESPONSIBILITIES <ul> <li>To support clients by helping them to gain practical life skills, and encourage their engagement with the running of the service</li> <li>To assist clients with managing their finances, paying rent, managing arrears and accessing benefits</li> <li>To carry out daily checks, for example, on clients and the property, and ad hoc housekeeping tasks</li> <li>To support individuals to achieve their desired goals</li> <li>To encourage and signpost clients to the local community and to resources relevant to their aspirations including education, training, employment activity or volunteering </li> <li>To support clients in trauma informed and psychologically informed ways</li> <li>To adhere to safeguarding responsibilities, following our safeguarding policy and procedure</li> <li>To help maintain health and safety, ensuring clients, visitors and buildings are safe in accordance with Health and Safety regulations, policy and procedures</li> <li>To provide basic first aid assistance until help arrives (full training is provided)</li> <li>To work confidently and efficiently when lone working</li> <li>To maintain accurate records on our client management system and ensure these are stored in line with GDPR </li> <li>To maintain confidentiality </li> <li>To represent the organisation in a professional manner</li> <li>To carry out any other reasonable duties required in the interest of the organisation</li></ul>ROLE REQUIREMENTS <ul> <li>This role will require an Enhanced with Barred List(s) disclosure and barring service check is a requirement for this role. This would be completed on appointment of the role.</li> <li>This role may require a full drivers' licence and access to a vehicle</li> <li>This role will require you to work flexibly across several sites</li> <li>This role will require you to work with clients on a one-to-one basis</li> <li>This role will require you to work weekends</li> <li>This role will require you to lone work</li></ul>DESIRABLE CRITERIA <ul> <li>Experience in similar sectors</li> <li>Experience in customer service roles</li></ul>ESSENTIAL CRITERIA <ul> <li>Good communication skills</li> <li>Clear verbal and written English </li> <li>Good keyboard skills for data inputting</li> <li>Basic knowledge of Microsoft Outlook, Excel and Word</li> <li>Polite and assertive manner</li> <li>Ability to self-motivate as you will work on your own</li> <li>Collaborate well in a team</li> <li>Ability to respond calmly in a crisis</li> <li>Have an interest and genuine concern for homelessness and related issues</li></ul>We reserve the right to close our adverts early if a successful candidate is found, so please submit your application as soon as possible. About Us We offer support to people who are homeless, vulnerable or at risk of becoming homeless and need help rebuilding their lives for a brighter future. Our services include safe, flexible and reliable client led housing and support with a focus on reducing homelessness, improving health and wellbeing and building on individual's skills and resilience to break the cycle of homelessness, poverty and exclusion. We work in partnership with multiple agencies and authorities to deliver support and accommodation needs across Berkshire, Hampshire, Isle of Wight and Dorset. We are dedicated to safeguarding all young people and adults with our services. We follow safer recruitment practices for all our vacancies to assure that all successful candidates are suitable to work with our clients. We're committed to creating an inclusive and diverse workforce that embodies our values and promotes a tolerant and respectful environment where everyone can feel empowered to succeed. We welcome and encourage applications from people of all backgrounds and will support with any reasonable adjustments needed during the recruitment process. Our vision To be a safety net for people in tough times and the springboard to a brighter future. Our mission To provide people with homes and specialist support so they feel more valued and secure, and ready to take the next steps. Our values Everyone matters We know we're stronger together We do the right things, for the right reasons We never give up Our Gallery Previous Next Our Benefits Extra mile awards Pension with life cover Blue Light Card Champions of equality Employee assistance programme Staff discounts via Wider Wallet Dedication to wellbeing GP helpline Length of service awards Generous and flexible holiday Refer a friend scheme

Homeless Recovery Worker Assistant

The role As an Independent Living Coach, you will provide advice and support to people who have experienced homelessness across our young persons, male and female 24/7 schemes. You'll work as part of a team to manage the day to day running of the scheme, supporting customers with tenancy management, signposting for additional support with housing, health and welfare. You will be allocated a main scheme base, with the expectation that you could be requested to cover shifts across all the schemes. Job requirements <ul> <li>Cover all reception tasks, including the phone, post and enquiries. Respond to neighbourhood concerns appropriately by recording details of any queries or concerns.</li> <li>Support new customers when they move in to make sure they understand their rights and responsibilities. Make sure they feel comfortable and informed about their agreement, the local area and other services.</li> <li>Support customers to manage their rent and service charge payments, including their benefits claims where necessary, arranging appointments with organisations such as DWP. Provide advice to customers on health, housing and other issues as necessary, signposting them to other agencies and accompanying them to appointments where appropriate.</li> <li>Maintain the safety and security of customers and the building by supervising the entrance and exit and undertaking regular health and safety checks of the rooms and communal areas.</li> <li>Deal with the immediate needs of customers as appropriate. Provide crisis intervention, defuse difficult or dangerous situations in a sensitive and effective way.</li> <li>Support with financial and administrative duties when needed.</li></ul>What we're looking for <ul> <li>Educated to GCSE level or with a good level of Maths and English.</li> <li>Some experience dealing directly with the public and/or clients or customers in a busy service environment.</li> <li>Some experience dealing with complex and difficult behaviours in relation to people facing multiple disadvantages.</li> <li>Knowledge of confidentiality and the importance of discretion in relation to maintaining professional boundaries.</li> <li>Knowledge of how to support vulnerable people make changes in their lives.</li> <li>Great communication skills.</li> <li>Genuine understanding and compassion for people without a home, who won't judge but will instead will empower and give them a voice.</li> <li>Flexible and adaptable.</li> <li>Able to work on a rota, including mornings, evenings and weekends and bank holidays including Christmas and New Year.</li> <li>Ability to work under pressure and manage multiple tasks and demands.</li> <li>Idea generation and implementation.</li> <li>DBS check.</li> <li>Full UK driving licence and use of your own vehicle for work.</li></ul>Help us give those without a plan, voice or home to build concrete futures by tackling the issues that keep people from finding their own home. Apply now! We'll be interviewing as we go so might close the application process early if we find the right person. #Stoke #StokeonTrent #IndependentLivingCoach #Homelessness #FullTime #GreatBenefits #JobsThatGiveBack #ComplexNeeds #HousingCrisis Who we are We're part of Honeycomb Group, a team of social-minded brands championing happy homes in our region by providing services and support that help people across Staffordshire and its surrounding areas feel secure, connected and confident. Homelessness isn't a choice. It can happen to anyone. Concrete is a local charity, support network and campaigner leading the fight to erase homelessness within Staffordshire and its surrounding areas. Through a community-led approach, Concrete helps those without a plan, without a voice and without a home build concrete futures by tackling the underlying issues that keep people from finding and securing a home of their own. Join us on our fight to make homelessness history across Staffordshire and everywhere. Why choose us No matter what brand you're working with across the Honeycomb Group, you can trust us to look after you. Creating a happy home doesn't just apply to our customers, it applies to our staff too. That's why we offer: A range of discounts at many high-street retailers and well-known brands. Discounted gym membership at our head office and access to our cycle to work scheme - save money on bikes and equipment. We offer flexible working, to help you manage your work-life balance. Annual leave purchase scheme with two chances to join and boost your annual leave- you will also be entitled to time off for public holidays or paid days to take flexibly. We also give all staff 'My Day'. Whether it's celebrating a birthday, spending time with family or just taking a day off to relax. You can use your My Day for anything that really matters to you. A commitment to your learning and development with a great onboarding experience, external events, conferences, coaching, training courses and support with professional qualifications. Keep fit and save money with our cycle to work scheme. Purchase bikes and equipment through your salary and save on tax and national insurance contributions. Our Employee Assistance Programme gives you free access to 24-hour phone counselling support, health advice and legal advice, 365 days a year and face-to-face counselling options. Occupational Health services. Access to a range of services, including free eye tests and flu vaccinations. We never shut the door At Honeycomb Group we know that a Group full of people from diverse backgrounds and communities makes us better at what we do. This means building a more inclusive and diverse workplace and promoting equality for all regardless of what you look like, where you come from and who you love. We are an equal opportunities employer and welcome applications from everyone. We will not discriminate against any applicant or employee because of race, ethnicity, age, gender, sexual orientation, disability or belief.

Independent Living Coach - Young Persons Support Worker

For more information about this role, you can call the Green Lane Housing Manager, Lynne Worsnop on 01922 631553. JOB DESCRIPTION Title: Housing Support Officer Salary: £12.59 per hour Working Hours: 37.5 hours per week. 1pm-9pm shifts required for 2 days each week. Due to the nature of the post, Bank Holiday work may also be necessary. Fixed Term Contract: Ending 31st June 2026 Responsible to: Housing Services Manager Location: YMCA Green Lane Housing, Walsall, WS2 8HE Background: YMCA Black Country Group (YMCA BCG) is the branch of the YMCA global movement in the Black Country. YMCA BCG operates charitable companies &amp; associated trading subsidiaries in the Black Country boroughs and South Staffordshire area. The combined turnover of the group is in excess of £6M, delivering a wide range of community services including supported housing, youth work, childcare and family support, drug and alcohol counselling, skills and employment training, health and well-being services. YMCA BCG employs over 200 staff and also works with around 50 volunteers and voluntary trustees. Job role: To support the Housing Services Manager to ensure the provision of high-quality day-to-day housing management and tenancy sustainment functions of the YMCA's housing stock in Black Country. This includes, but not exclusively, the letting, management, maintenance, administration, rent collection and provision of housing services on all allocated Black Country housing properties. In addition, monitoring and reviewing the progress of residents within the schemes using various tenancy sustainment assessment tool, enabling them to Belong, Contribute and Thrive. Duties: Access to Housing &amp; Tenancy Sustainment 1. To be involved in interviewing applicants and carrying out the appropriate needs and risk assessments and reference checks before offering accommodation. 2. To carry out an appropriate induction to the allocated Black Country housing property once an offer has been made to an applicant. 3. To coordinate or signpost any additional support a resident may require during their time at the YMCA by liaising with internal and external agencies in relation to maintaining their accommodation. 4. To promote the services provided by YMCA Black Country Housing Services ensuring referral agencies and applicants have the appropriate information about the schemes. 5. To keep voids to a minimum on allocated properties by ensuring they are cleaned, prepared and ready to let in the quickest time possible. 6. To complete and record property checks at least monthly (more frequent if required) to ensure residents are adhering to the licence agreement and the property is being kept in a good condition, reporting any property defects in a timely manner. Financial Accountability 7. To be responsible for managing the rent arrears of allocated properties maximising all income, reducing arrears, and ensuring all records are accurate and up to date. Monitoring any rent agreements that may be agreed by the Housing Services Manager. 8. To ensure the Housing Services Manager is aware of any rent accounts that are risky and take proactive action to address in line with the rent arrears policy. 9. Ensure residents claim all entitled benefits including Housing Benefit and other applicable benefits / grants to ensure recovery of rent and service charges. 10. Liaise with Housing Benefit staff to ensure the residents account is active and the resident is aware of their responsibility of providing any information to ensure the housing benefit is paid and reduce all arrears. Housing Management Services 11. Liaise with Housing Benefit Office, Employment Services, Social Services, Probation Services and other authorities as necessary in relation to housing management. 12. Ensure that residents are compliant with and kept fully informed and consulted on matters affecting their Licence Agreement/Tenancy and they understand their rights and responsibilities. 13. Liaise with Housing Service Manager concerning breaches of the Licence Agreement/Tenancy at an early stage and help seek positive resolutions. 14. Make regular visits to the residents in their property to ensure safety and security of the accommodation and deliver and monitor management and support services. 15. Deliver housing services including arranging the servicing of appliances and advice on safe use of equipment and appliances where applicable. 16. Maintain information relevant to the client group including information on issues and organisations relevant to the welfare of vulnerable people. 17. Ensure incidents / issues arising are fully reported and investigated and take action to resolve problem or take holding action until a permanent solution is found. Tenancy Sustainment Support 18. Deliver person centred support to residents living in our supported housing units enabling them to sustain their tenancy whilst working in a Trauma Informed way and deliver services that are culturally sensitive, safe services that people trust and want to use. 19. Ensure that resident's needs are monitored appropriately, and that personal progression is recorded utilising the outcomes star, wellbeing assessment and other tools as required. 20. Proactively engage residents in a range of 1-1 and group interventions enabling them to address their needs and sustain their tenancy. 21. Ensure that all safeguarding concerns are recorded, and action taken where required. 22. To support residents to move on from our supported accommodation when we feel they have the skills to live independently. Enable them to bid on properties as required or consider other suitable housing options for resettlement. Maintenance Tasks 23. Undertake regular visits to the housing properties including communal areas to inspect the accommodation and get resident feedback to ensure that repairs and cleaning of the buildings are carried out promptly to a high standard and that safety and security is maintained. 24. Support residents to raise repairs and maintenance issues or do so on their behalf. 25. Carry out an end of licence visit with the resident to ensure the property is left in a good condition. 26. Complete a void report when the property becomes vacant and submit to the Housing Services Manager / or their representative to minimise void periods. 27. Work to ensure the general security of the buildings including the testing of the alarm systems, CCTV, door entry and communications systems where applicable. General 28. Prepare statistical and other reports as required by stakeholders or as requested by the Housing Services Manager ensuring all administrative functions (including updating rent accounts, the Client Record Management system, Outcome Star, Wellbeing Assessments etc) are carried out efficiency as necessary for the post. 29. Contribute to the review of paperwork, policies and procedures and systems used with the housing services to improve services and ensuring best practice. 30. Promote the aims and purposes of the YMCA. 31. Participate in Housing Staff meetings and other housing related meetings with residents and stakeholders as required. 32. To represent the association at agreed external meetings and report back to the Housing Services Manager. 33. Carry out work responsibilities in line with the Association's policies and procedures including safeguarding, equality and diversity, staff development and ensuring the health and safety of self and others at all times. 34. To carry out any other reasonable duty as requested by the Housing Services Manager or Head of Housing. Person Specification Housing Support Officer Experience / Qualifications Essential Desirable Current in-depth knowledge of housing issues and legislation, particularly pertaining to homelessness √ Knowledge of the benefits and welfare system √ Knowledge of external bodies associated with and or affiliated to supported housing √ Experience of working in a supported housing environment with young people or vulnerable adults √ Experience of completing reports, support plans, action plans, and tracking progression √ Experience of delivering Trauma Informed Care √ Excellent level of education (literacy, IT and numeracy) √ Training relevant to supported housing and the client group √ NVQ level 3 or equivalent in Housing or Support related field √ Skills / Abilities Essential Desirable Ability to demonstrate an empathetic and person-centred approach √ Ability to demonstrate and understand the importance of effective team working √ Ability to work with minimal or no supervision and to use initiative √ Ability to multitask and prioritise using effective organisation and planning skills √ Ability to solve problems √ Ability to understand and represent service users' rights and best interests whilst liaising with other professionals on the service user's behalf √ Ability to assess changes in service users' needs, health, mood etc and alert others to any potential risks or safeguarding issues √ Ability to build appropriate relationships with young people and vulnerable adults, listen actively and respond appropriately to service users' needs √ Ability to work with discretion, integrity and confidentially in a nonjudgmental way √ Personal Attributes Essential Desirable Can understand the needs of people from diverse cultural, social, and racial backgrounds. √ Can build relationships based on trust and respect and maintain them. √ Can work under pressure, be patient and remain calm in stressful situations. √ Can set boundaries and challenge inappropriate behaviour. √ Is caring, calm, compassionate and approachable. √ Can provide appropriate guidance, support, and advice. √ Is confident, assertive, enthusiastic, motivated, resilient, and committed. √ Can inspire and motivate young people and vulnerable adults. √ Is flexible and can adapt to change. √ Other Essential Desirable Ability to respect the YMCA's Christian ethos √ Willingness to undergo a satisfactory DBS check. √ Have a clean valid driving licence √ THE POST HOLDER MUST AGREE TO AUTHORISE A FULL CRIMINAL RECORDS BUREAU CHECK. √

Salary Range: £28,000 - £30,000 gross per annum, including car allowance, a fuel card is provided on top Contract type: Employment, permanent, full-time role Location: Stevenage, Northwest London We are seeking an enthusiastic, proactive, and experienced Resident Liaison Officer with excellent communication and customer service skills. In this role, you will focus on minimising disruption to residents, gaining access to units, and establishing relationships with all parties to ensure a smooth process during projects. As the main point of contact between the project's team and residents, you will take the lead in resident liaison work. Your responsibilities will include building and maintaining trusting relationships with residents, ensuring they are kept informed about all planned works, and promptly and professionally addressing any queries. Main Objectives of the Resident Liaison Officer role: <ul><li>Communicate with residents to organise property visits</li><li>Regularly visit residents' homes to conduct property surveys and establish what type of refurbishment work needs to be done</li><li>Be the bridge that minimises disruptions and ensures projects proceed seamlessly, generating resident satisfaction and loyalty</li><li>Collaborate with the site team to ensure that the refurbishment work required gets done based on the agreed timelines</li><li>Handle complaints patiently and efficiently </li><li>Keep project trackers updated in line with the program of works </li></ul>Do you have what it takes? <ul><li>Driving license and access to your own vehicle</li><li>Customer-focused mindset</li><li>Generally IT-minded, comfortable with the full Microsoft package</li><li>Problem-solving skills, to allow you to deal with complaints and challenges in a calm and professional manner</li><li>Excellent communication skills</li><li>Timekeeping and reliability</li><li>Prioritisation skills and flexibility are required to meet commitments and deadlines</li><li>Organised and excellent administration skills</li></ul>Desirable qualifications but not essential: <ul><li>Health &amp; Safety Awareness</li><li>First Aid qualification</li></ul>Why work with us? Here are some of the brilliant benefits you could get as a Resident Liaison Officer: <ul><li>23 days of holiday per year, excluding Bank Holidays (+ get more days with length of service)</li><li>Up to £2,000 reward for successful recommendationsas part of our referral scheme</li><li>Significant savings on daily shopping through our benefits portal</li><li>A welcoming office, snacks, beverages, friendly colleagues and team socials throughout the year</li><li>A supportive culture and a great team with exceptional talent and experience</li><li>Trained Mental Health First Aiders support</li><li>Annual training budget so you can focus on your personal and professional development and much more...</li></ul>About us: At PiLON, we're more than just a business. We are a trusted name in construction, known for our reliability and dedication to quality of works. Specialising in planned maintenance and refurbishments within the social housing sector, we're excited to welcome you to our rapidly growing team. Apply today for an opportunity to create lasting legacies together! Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. Taking our commitment to diversity seriously, we are proud members of the Black Professionals in Construction Network, a leading organisation focused on promoting inclusion in the built environment sector. If you are driven, reliable and you aspire to make a meaningful impact, we want to hear from you. In return, you can expect support in achieving both your personal and career aspirations, as you'll work with a team that has a strong sense of motivation and pride in what we deliver.

Resident Liaison Officer

Housing Manager Cumbria - Maryport area Permanent, full time (37.5 hpw) Salary £29,000 (increasing to £32,000 upon passing probation) plus great benefits including Health Cash Plan Home, a place where you belong Join us as a Housing Manager at Home Group, in our awesome housing team in Maryport. You'll be our face-to-face customer support to our estates, ensuring we provide safe homes and communities where people choose to live, while also ensuring our income is maximised. You'll provide first class customer service, delivering our customer promise every day! Typical day as a Housing Manager <ul> <li> Through visibility, engagement with customers and proactivity on our estates, you'll really get to get to know our communities. </li> <li> You'll look after a number of patches and neighbourhoods (ably supported by our Community Housing Assistants). </li> <li> Through visibility, engagement with customers and proactivity on our estates, you'll really get to get to know our communities. This will help us to improve our local neighbourhoods. </li> <li> Proactively managing anti-social behaviours in our estates, responding to customer queries and complaints. </li> <li> Managing our voids process including liaising with local authorities. </li> <li> Carry out estate inspections, engaging and meeting with contractors on site, as well as carrying out and recording the routine safety and compliance checks in our buildings and communities. </li> </ul>Fancy going home each day knowing that you have helped change our customers lives for the better? You'll do that here, working for one of the Top Ten Great Places to Work in the UK! About You <ul> <li> You are experienced in the housing sector and understand housing management, housing law and in an ideal world, universal credit too! </li> <li> You have, or are willing to work towards Chartered Institute of Housing Level 3 </li> <li> Super organised and methodical in your approach, you're also a proactive self-starter with a "can do" positive attitude </li> <li> Passionate about delivering excellent customer service and have a genuine desire to help your customers. </li> <li> This job can challenge, especially when we're dealing with complaints, but your resilience will help you through. </li> <li> Confident working with external partners and stakeholders such as local authorities, MP's etc </li> <li> Like being part of a team but appreciate that this is a role where you'll spend most of your time working in our local estates. </li> </ul>Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role. This remains under regular review. Our team You'll join Christina and our portfolio 3 team, we're super passionate about what we do! We're really proud of our customer care and acheiving our targets. We're a supportive bunch and like to have work fun. Job details <ul> <li> This is a hybrid role and in an average week, you'll spend 3 days working from our community patches around Maryport and local villages. </li> <li> Although you'll spend time in our neighbourhoods, we do get together regularly, we spend 2 days in the office at Maryport and sometimes days working from home catching up on admin. </li> <li> Flexible working hours or There may be some flexibility to adapt your working hours, do let us know about this when you meet us at the interview </li> <li> We mainly work Monday to Friday and work occasional evenings to meet with customers. The great news is that you'll be able to shape your own diary. </li> <li> To get from A to B, you'll need a vehicle insured for business purposes. The great news is that we'll pay your mileage! </li> <li> You'll need a Standard DBS check done and we pay for that. </li> </ul> A place where you belong Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA and Disability) support us all to be our best. Together we make Home Group a great place to work ! What's in it for you? <ul> <li> 34 days leave (this includes bank hols and a "me day" to use whenever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too! </li> <li> Health cash plan saving you from £1140 per annum. We'll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more. </li> <li> Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us. </li> <li> We Grow Our Own colleagues (not literally of course!), when you're ready for the next step in your career, you can grow with us! </li> <li> Colleagues really matter to us, that's why we're the 10 th Best place in the UK for Wellbeing. Our tools and support help you when you need them. </li> <li> Explore our benefits in detail on our website. </li> </ul> Find out more Click APPLY NOW to see our Housing Manager Job description , find out about us and for help to apply . Sometimes we close a job early, so don't delay or you might miss out. Finally, do let us know if there's anything we can do, to help you shine in our process at <a href="mailto:recruitment@homegroup.org.uk" target="_blank">recruitment@homegroup.org.uk</a>

Housing Manager

Job Description Organisation: London Borough of Waltham Forest Directorate: Place Grade: SO2 Salary: £38,934 - £40,755 Contract Type: Full time, Permanent Working hours per week: 36 Application Deadline: 16th May 2025 @11.59pm Proposed Interview Date(s): TBC Reference: 1731 About Us: Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work. We are a highly ambitious borough. Driven by culture and the innate creativity of our residents, we have developed new and innovative ways to build our communities. Our Council is relentlessly resident-focused, insight-led, digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents. London Borough of Waltham Forest is one of the Mayor of London's Good Work Standard employers. This accreditation is a proof of our commitment to creating a healthy, fair and inclusive workplace. This includes fair pay and conditions, workplace well-being, skills and progression and diversity and recruitment. About the role: We are seeking a dedicated Voids Officer to manage the end-to-end void process for empty homes, ensuring properties are available to re-let in a timely manner and meet health and safety requirements and our re-let standard. &gt;&gt; Click here to download the Role Profile &lt;&lt; Key Responsibilities: <ul> <li>Void Management: Coordinate the voids management process, working closely with Tenancy Management, Allocations, and Asset Teams, surveyors, and contractors.</li> <li>Record Maintenance: Maintain all required records and information, ensuring accurate and complete documentation of the voids process on our housing management system, NEC. Update NEC for ended tenancies and set up new tenancies accurately and promptly.</li> <li>Advice and Guidance: Provide expert advice and support to colleagues, customers, and stakeholders, managing complex customer issues with a focus on minimising void turn around times and maximising customer satisfaction.</li> <li>End of Tenancy: Manage the end of tenancy process, including advising outgoing tenants and arranging the return of keys.</li> <li>Property Inspection: Ensure void properties are inspected, repaired, and cleaned to a high standard before re-letting.</li> <li>Health and Safety Compliance: Ensure properties comply with all health and safety requirements before re-letting.</li> <li>Utility Management: Manage the utility supply process during the void period.</li> <li>Customer Experience: Work proactively with the Allocations and Tenancy Management Team to arrange viewings and sign-ups, ensuring a positive customer experience.</li> <li>Statistical Reporting: Upload new tenancy information for the Continuous Recording system (CORE).</li> </ul>Skills, Experience and Qualifications: <ul> <li>Proven administrative experience within a housing environment.</li> <li>Experience in customer service and working closely with customers.</li> <li>Experience in void management, repairs management, or lettings service (desirable).</li> <li>Strong time management and organisational skills.</li> <li>Effective communication and negotiation skills, both verbally and in writing.</li> <li>Self-motivated with the ability to manage your own workload and meet team objectives.</li> <li>Ability to analyse data and present statistical information.</li> <li>Strong IT skills, including proficiency in Microsoft Office, Word, and Excel.</li> <li>Numeracy and literacy qualification (e.g., GCSE English and Maths or equivalent).</li> <li>Relevant professional qualification (desirable).</li> </ul>Terms and conditions: The below terms and conditions apply to this role: <ul> <li>Satisfactory employment references and CIFAS identity checks; </li> <li>Satisfactory declaration of interest; </li> </ul>As a public authority, we must ensure that members of staff in public-facing roles are able to speak fluent English. This means that they must have a command of spoken English, with confidence and accuracy, sufficient for the effective performance of their role. This requirement does not refer to any particular English language qualifications, regional or international accents, dialects, speech impediments or the tone of conversations. It does not require staff to speak only in English. How to Apply: Interested candidates are invited to submit their applications online by pressing the 'Apply' button below. This includes a supporting statement that outlines to us how your skills and experience make you a good candidate for this vacancy. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. Equal Opportunity Employer: Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population. We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace. The Council is committed to meeting its 4 equality objectives: - Promoting equality of opportunity - Opposing all forms of discrimination, intolerance and disadvantage - Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels. - Providing fair, appropriate, accessible and excellent Services to all. Respecting Diversity is a core Council value. To support the above and reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process, which hides personal information that can identify individuals until their application has been considered for shortlisting. The council also operates a scheme whereby, for jobs graded up to and including scale SO2, internal candidates are considered first. This includes those candidates who self-identify as having a disability for the purposes of the Disability Confident scheme. For more information, please refer to our recruitment and selection policy. We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below or feel free to discuss this during your interview. For more information on the benefits of working for the Council, please visit <a href="https://www.walthamforest.gov.uk/jobs-and-training/find-jobs-and-other-opportunities/working-us" target="_blank">https://www.walthamforest.gov.uk/jobs-and-training/find-jobs-and-other-…</a>. Contact Information: If you have any questions about this vacancy or the application process, please contact Cate Evans at <a href="mailto:cate.evans@walthamforest.gov.uk" target="_blank">cate.evans@walthamforest.gov.uk</a> If you have any technical issues when trying to apply for this post, please contact our Recruitment Team via email at <a href="mailto:recruitment@walthamforest.gov.uk" target="_blank">recruitment@walthamforest.gov.uk</a>. The Council's preference is for online application. However, if you have a disability and are unable to complete an online application, please email <a href="mailto:recruitment@walthamforest.gov.uk" target="_blank">recruitment@walthamforest.gov.uk</a> so we can arrange an alternative application method. Click here for further information on the Human Resources recruitment privacy notice.

Detailed job description and main responsibilities The "must haves" for this role: <ul><li>Physical and mental health experience (both areas can be developed). </li><li>Desire to work with a complex client group who need support. </li><li>Compassion and offer trust to our homeless and vulnerably homed clients in Reading and West Berkshire. </li><li>Ability to 'think on your feet and adapt to the situation'. </li></ul>For further information about the role, please see attached job description and person specification. We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted. We're committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed. We welcome a conversation about flexibility and any other questions you may have. Please don't hesitate to call: Amanda Magee on 07827 255931 or email: <a href="mailto:amanda.magee@berkshire.nhs.uk" target="_blank">amanda.magee@berkshire.nhs.uk</a> who'll be delighted to help. Please note, if we receive a high number of applications, we may close this role earlier than the advertised closing date, so please submit your application as soon as possible. Person specification Education/Qualifications/Training Essential criteria <ul><li>Registered Nurse</li><li>Recent experience of working in a primary care setting</li><li>Health Promotion Experience</li></ul>Continuous Professional Development Essential criteria <ul><li>Willingness to undertake further training and development</li><li>Evidence of on-going professional development</li></ul>Previous Experience Essential criteria <ul><li>Post registration experience</li><li>Working with minority groups, homeless/mental health/substance misuse settings</li><li>Computer skills / report writing</li><li>Knowledge of primary care</li><li>Chronic disease management experience</li></ul>Desirable criteria <ul><li>Audit knowledge</li><li>Family planning experience</li><li>Teaching / assessing qualification</li></ul>Knowledge, Skills &amp; Abilities Essential criteria <ul><li>Enthusiasm to engage with and meet the needs of this client group</li><li>Adaptable to situations and non-judgemental towards clients displaying challenging behaviours</li><li>Strategic Vision</li><li>Motivating and enabling skills</li><li>Ability to establish and maintain good working relationships within and across organisations</li><li>Communication Skills</li><li>Able to demonstrate knowledge of public health and promotion of self-care</li><li>Able to demonstrate use of own initiative and ability to work alone</li></ul>Additional Requirements Essential criteria <ul><li>Able to drive to multiple sites</li></ul>These are the values that we live by at Berkshire Healthcare: <ul><li>Caring for and about you is our top priority</li><li>Committed to providing good quality, safe services</li><li>working Together with you to develop innovative solutions</li></ul>We welcome people who share these values to come and work for us. Please find attached the behaviour framework that underpins these values for this job role. At Berkshire Healthcare, we foster an inclusive workplace where everyone belongs. Watch our careers video to learn more. We welcome talent from all backgrounds and offer guaranteed interviews to disabled applicants and armed forces community members who meet the minimum criteria. Please note we may close positions before the advertised date. If you need help with your application, please contact us on <a href="mailto:recruitment.enquiries@berkshire.nhs.uk" target="_blank">recruitment.enquiries@berkshire.nhs.uk</a> Once you have applied, please check your email regularly for updates. All appointments are subject to NHS Employment Checks, and false information may result in withdrawal of offers. For information on how we store your information, please review our privacy statement. No agencies, please. Employer certification / accreditation badges Applicant requirements You must have appropriate UK professional registration. This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service. Documents to download <ul> <li> Job Description &amp; Person Specification (PDF, 456.4KB) </li> <li> Values &amp; Behaviour Framework (PDF, 454.2KB) </li> <li> Working for Us (PDF, 766.8KB) </li> <li> Help with your application guide (PDF, 218.2KB) </li> </ul>

Registered General Nurse (Hard to Reach Homeless Community)

Job Description Organisation: London Borough of Waltham Forest Directorate: Place Grade: PO10 Salary: £65,025-£68,439 (+market supplement) Contract Type: Full-time, Permanent Working hours per week: 36 Working style: Hybrid Application Deadline: 23/05/2025 Proposed Interview Date(s): TBC Reference: 1479 About Us: Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work. We are a highly ambitious borough. Driven by culture and the innate creativity of our residents, we have developed new and innovative ways to build our communities. Our Council is relentlessly resident-focused, insight-led, digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents. London Borough of Waltham Forest is one of the Mayor of London's Good Work Standard employers. This accreditation is a proof of our commitment to creating a healthy, fair and inclusive workplace. This includes fair pay and conditions, workplace well-being, skills and progression and diversity and recruitment. About the role: We are currently hiring for a Building Safety Manager to join our thriving Housing service. The Building Safety Manager position is to take responsibility for and cooperate with the Principal Responsible Person and Responsible Person/s in relation to whole building safety by coordinating and assuring all building-related activities to ensure compliance with the requirements for the Building Safety Act 2022, Fire Safety Act 2021, and associated statutory and internal building safety management system requirements across the Council's housing stock. This position will coordinate access to quality information related to the development and maintenance of the Building Safety Case and Safety Case Reports and Building Assurance Certificates pertaining to high-rise buildings and facilitate appropriate opportunities to support stakeholder training needs. Waltham Forest Council is responsible for 12,000 properties. There are 21 high rise buildings in Waltham Forest, which along with the other Building Safety Manager will form the bulk of your responsibilities. &gt;&gt; Click here to download the Role Profile &lt;&lt; Key Responsibilities: <ul> <li>Ensure compliance with the Building Safety Act 2022, Fire Safety Act 2021, Health and Safety Regulations, and CDM (Construction Design and Management) Regulations.</li> <li>Act as the primary contact for building safety, maintaining openness and trust with residents to ensure safety.</li> <li>Lead the development and implementation of building safety strategies, including fire risk assessments and safety cases.</li> <li>Oversee contractors and ensure compliance with safe practices for maintenance and post-construction work.</li> <li>Maintain and manage the "Golden Thread" of safety information, ensuring it is up-to-date and accessible.</li> <li>Ensure all involved in building maintenance have the necessary competence and training.</li> <li>Engage and educate residents on building safety responsibilities and act on their concerns.</li> <li>Implement and manage a Mandatory Occurrence Reporting regime for building safety incidents.</li> <li>Manage resources to deliver Building Safety Cases for high-risk and complex buildings, ensuring compliance with regulations.</li> <li>Respond to emergency callouts, restoring services and supporting residents in line with business continuity plans.</li> </ul>Qualifications and Requirements: To be considered for this position, you should meet the following requirements: <ul> <li>Must be able to travel to sites as required.</li> <li>Physically able to access all areas e.g., climb stairs, access restricted spaces/service areas, use ladders to inspect roof/void spaces, etc.</li> <li>Be able to attend evening or weekend meetings when necessary and arrange for appropriate out-of-hours and emergency responses</li> <li>Working knowledge of the relevant Building Safety Legislation (Building Safety Act, Fire Safety Act, Duty of Care).</li> <li>Working knowledge relating to managing the delivery of building safety compliance or the built environment.</li> <li>Relevant Asset Management, Construction and/or Fire Safety qualifications (Degree or diploma in construction or fire safety) or equivalent.</li> <li>Current professional membership e.g., RICS, IFE, IFSM, IOSH, IIRSM, CQI, etc. or currently working towards attaining.</li> <li>A good level of IT literacy.</li> </ul>Terms and conditions: The below terms and conditions apply to this role: Satisfactory employment references and CIFAS identity checks. Satisfactory declaration of interest. As a public authority, we must ensure that members of staff in public-facing roles are able to speak fluent English. This means that they must have a command of spoken English, with confidence and accuracy, sufficient for the effective performance of their role. This requirement does not refer to any particular English language qualifications, regional or international accents, dialects, speech impediments or the tone of conversations. It does not require staff to speak only in English. How to Apply: Interested candidates are invited to submit their applications online by pressing the 'Apply' button below. This includes a supporting statement that outlines to us how your skills and experience make you a good candidate for this vacancy. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. Equal Opportunity Employer: Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population. We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace. The Council is committed to meeting its 4 equality objectives: - Promoting equality of opportunity - Opposing all forms of discrimination, intolerance and disadvantage - Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels. - Providing fair, appropriate, accessible and excellent Services to all. Respecting Diversity is a core Council value. To support the above and reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process, which hides personal information that can identify individuals until their application has been considered for shortlisting. This includes those candidates who self-identify as having a disability for the purposes of the Disability Confident scheme. For more information, please refer to our recruitment and selection policy. We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below or feel free to discuss this during your interview. For more information on the benefits of working for the Council, please visit <a href="https://www.walthamforest.gov.uk/jobs-and-training/find-jobs-and-other-opportunities/working-us" target="_blank">https://www.walthamforest.gov.uk/jobs-and-training/find-jobs-and-other-…</a>. Contact Information: If you have any questions about this vacancy or the application process, please contact Dragana Gvozdic-Groza, Head of Building Safety Compliance at <a href="mailto:dragana.gvozdic-groza@walthamforest.gov.uk" target="_blank">dragana.gvozdic-groza@walthamforest.gov.uk</a>. If you have any technical issues when trying to apply for this post, please contact our Recruitment Team via email at <a href="mailto:recruitment@walthamforest.gov.uk" target="_blank">recruitment@walthamforest.gov.uk</a>. The Council's preference is for online application. However, if you have a disability and are unable to complete an online application, please email <a href="mailto:recruitment@walthamforest.gov.uk" target="_blank">recruitment@walthamforest.gov.uk</a> so we can arrange an alternative application method. Click here for further information on the Human Resources recruitment privacy notice.

Building Safety Manager

Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people's lives. Housing Officer Based at Florian House, Ipswich - Covering Ipswich and the surrounding areas £32,887 - £34,617 per year plus £600 car allowance 37.5 hours per week - Monday to Friday, 9:00am - 17:00pm We have an exciting opportunity for a hardworking and committed Housing Officer, who has sound knowledge of the local area, to join our team of 6 Housing Officers and an Area Manager based at Florian House in Ipswich. You will be responsible for providing a high quality housing management service that meets the identified needs of customers and the wider community. This is a varied opportunity that will see you manage a range of situations and help to build key relationships between Sanctuary Housing and our tenants. You will have excellent negotiating skills and a flexible approach to working. The role of Housing Officer will include: <ul> <li>Responsible for a patch consisting of general needs, home for older people and affordable housing properties</li> <li>Effective management of anti-social behavior cases </li> <li>Liaising with colleagues in Property Services and Lettings to ensure the effective allocation of void properties</li> <li>Managing tenant expectations regarding repairs and escalating any property maintenance issues affecting tenant welfare via appropriate channels</li> <li>Managing complaints about service delivery</li> <li>Working with colleagues in other service areas to help the organisation meet its compliance obligations (fire safety, water hygiene, gas safety and data protection)</li> <li>Delivering general advice on all aspects of tenancy to enable sustainability</li> <li>Working with a range of external agencies to resolve a range of issues affecting tenant welfare including; domestic abuse, anti-social behaviour and safeguarding</li> <li>Working closely with administrative colleagues to complete a range of tenancy management processes, which include; tenancy conversions, permissions, mutual exchanges, successions, service charges and enforcement of tenancy breaches</li></ul>Skills and experiences: <ul> <li>Proven experience of undertaking a similar role</li> <li>Prior experience of delivering high quality tenancy services</li> <li>Excellent skills in analysing and diagnosing problems and implementing solutions </li> <li>Excellent communication and customer care skills</li> <li>Proven experience of good practice resident involvement activities</li> <li>Excellent understanding of written and spoken English</li> <li>Working knowledge of relevant regulations and good practice</li> <li>Occasional travel may be a requirement of the role, therefore a full valid driving licence is essential</li></ul>Why work for us? Sanctuary Housing is one of the UK's leading social landlords, providing around 70,000 homes across England. We give our residents good quality, affordable homes in communities that they can be proud of. As part of a not-for-profit organisation, we reinvest any surplus we make back into the local communities we serve. Our Benefits As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering: <ul> <li>25 days annual leave </li> <li>A pension scheme with employer contributions from Sanctuary</li> <li>Life Assurance</li> <li>Employee Advice Service including counselling</li> <li>Cycle to Work scheme</li> <li>Voluntary health plans </li> <li>Employee discounts </li> <li>Wellbeing support and tools</li> <li>Employee recognition scheme</li> <li>Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues</li> <li>£32,887 per annum (rising to £34,617 per annum after 12 months, subject to satisfactory performance)</li></ul>View the job profile (if the link is unavailable please visit the Sanctuary careers website) Closing Date: 15 May 2025 If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you - <a href="mailto:housing.recruitment@sanctuary.co.uk" target="_blank">housing.recruitment@sanctuary.co.uk</a> We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application. View more detail about what it's like to work for our organisation, and what we offer on our Sanctuary careers pages at - <a href="http://www.sanctuary.co.uk/join-our-team" target="_blank">www.sanctuary.co.uk/join-our-team</a> Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status. Building Equality and Diversity Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent illegal working. A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.

The vacancy Permanent Full time (37 hours per week) Role Description: Are you passionate about making a difference in your community? We are looking for an experienced Housing Officer to join our team and be a visible presence in our neighbourhoods. This role is all about building strong relationships with our customers, understanding their needs, and providing exceptional service. As a Housing Officer, you will have the opportunity to work closely with our customers, ensuring they feel supported and valued. You will be out and about in the community, visiting customers, and attending local events to foster a sense of trust and collaboration. Responsibilities: <ul> <li>Engage with the community: Be a visible and approachable presence in our neighbourhoods, attending community events and meeting with customers regularly.</li></ul><ul> <li>Customer-focused service: Provide personalised support to our customers, ensuring their needs are met and their voices are heard.</li></ul><ul> <li>Tenancy and neighbourhood management: Maximise rent and void loss, manage lower-level ASB cases, and ensure tenancy sustainment with a strong customer focus.</li></ul><ul> <li>Collaborate with partners: Work alongside internal teams and external partners to deliver comprehensive services to our customers.</li></ul><ul> <li>Estate inspections: Conduct regular estate inspections, monitor estate services, and complete fire safety inspections to maintain a safe and pleasant environment.</li></ul>Requirements: <ul> <li>Experience: Proven experience as a Housing Officer, with a strong track record of working in housing management.</li></ul><ul> <li>Excellent customer service skills: Put the customer at the heart of everything you do, with a genuine desire to help and support our residents.</li></ul><ul> <li>Strong communication skills: Effectively communicate with customers, colleagues, and partners, both verbally and in writing.</li></ul><ul> <li>Problem-solving abilities: Tackle challenges with a positive attitude and find solutions that benefit our customers.</li></ul><ul> <li>Organisational skills: Manage your time effectively to balance community engagement with administrative tasks.</li></ul>Benefits: <ul> <li>28 days holiday PLUS Bank Holidays</li></ul><ul> <li>A generous contributory pension scheme</li></ul><ul> <li>Private health care</li></ul><ul> <li>Free life assurance</li></ul><ul> <li>Access to an extensive suite of wellbeing services and tools including a digital gym</li></ul><ul> <li>Opportunities for learning and development</li></ul><ul> <li>Discounted gym membership</li></ul><ul> <li>Retail discount scheme</li></ul>Closing Date: 21st May 2025 Interview Date: To be confirmed Join us in making a positive impact in our communities. Apply today and become a key part of our team! About us bpha is a Housing Association located in the Oxford to Cambridge arc, which is committed to providing its customers with high quality, value for money services whilst continuing to develop energy efficient, sustainable and affordable housing. We are a leading provider and developer of affordable homes - for rent, sheltered, residential care and shared ownership. We work together with communities - to improve opportunities, independence and quality of life for our residents, and to benefit the wider community. We bring people together, and run and support a wide range of community activities. All the money we make is used to invest in existing homes, to enable us to build new homes, and to deliver new and improved services. We own or manage over 19,500 homes and over 500 staff. Our vision and values To build communities where people can live happily in a home they can afford. Our values underpin the work that we do and are ingrained in our culture at bpha. We are looking for people who can share these values and translate them into day-to-day practices for the benefit of our communities, customers and fellow colleagues. So that we can realise our vision, together. We are ambitious We are better together We show empathy We take responsibility Benefits We believe that benefits should be more than just perks. For us, they aren't simply little extras added on at the end, they're fundamental parts of what we stand for, from the very beginning. As standard. That's why at bpha, we reward our employees by making sure we give them a supportive and caring environment, that empowers them to be happy, healthy and inspired, every day. Money &amp; Time <ul> <li>Holiday entitlement of 28-33 days a year, plus public holidays</li> <li>Contributory pension scheme</li> <li>Competitive pay</li> <li>Life assurance cover</li></ul>Health &amp; Wellbeing <ul> <li>Private healthcare</li> <li>Mental Health First Aid</li> <li>Counselling service</li> <li>Eye tests</li> <li>Discounted gym membership</li> <li>Cycle to Work scheme</li> <li>Free annual flu jabs</li> <li>Wellbeing activities and events</li> <li>Free fruit and refreshments</li></ul>Recognition <ul> <li>Long service award</li> <li>Annual staff recognition awards</li> <li>Discretionary reward scheme</li></ul>Lifestyle <ul> <li>Annual volunteering day</li> <li>Social events, clubs and activities</li> <li>Breakout areas</li> <li>Onsite cafe/restaurant at headquarters</li></ul>Development <ul> <li>Opportunities for professional training and qualifications</li> <li>Workshops and training sessions for new skills</li> <li>A fresh and modern eLearning platform</li></ul>

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