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Housing Officer - AASC Location: Lancaster and Barrow Salary: £26,906 Hours: Full-time, 37.5 hours per week (Monday - Friday, 08:00 - 18:00) On-call rota: Approx. every 10 weeks Company car provided (UK driving licence required) About the Role Serco, on behalf of theHome Office, manages the Asylum Accommodation and Support Services Contract (AASC) across the North West. Our mission is to support vulnerable asylum seekers by ensuring they have access to safe, high-quality housing and essential services. As a Housing Officer, you'll play a key role in ensuring our accommodation meets the required standards. You'll oversee properties across Lancaster and Barrow , carrying out inspections, handling minor repairs, and supporting service users. This is a dynamic role that requires excellent people skills, resilience, and the ability to stay calm under pressure. What You'll Be Doing <ul> <li>Conducting monthly property inspections to ensure compliance with AASC standards</li> <li>Managing the onboarding and withdrawal of properties</li> <li>Reporting and categorising property faults for resolution</li> <li>Carrying out minor repairs using your provided toolkit</li> <li>Administering operational cash (e.g., topping up utility meters, emergency payments)</li> <li>Responding to and resolving customer complaints</li> <li>Participating in an emergency on-call system on a rota basis</li></ul>What We're Looking For <ul> <li>Previous experience as a Housing Officer is ideal, but we also welcome candidates with property management experience or a background working with vulnerable individuals</li> <li>Strong communication and conflict resolution skills</li> <li>The ability to handle challenging situations, such as anti-social behaviour, safeguarding concerns, and medical needs</li> <li>A full UK driving licence (essential for traveling between properties)</li> <li>Ability to pass a Criminal Record Bureau (CRB) check and Home Office security clearance</li></ul>Why Serco A place you can make an impact - The nature of our business means you will do interesting work that matters - delivering essential services that touch people's lives. A place you can count on - Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You'll be able to broaden your experience and apply your skills in new ways. A place for you - We are a motivated team who will encourage you and help you to succeed within a supportive and safe culture. What we offer <ul> <li>Salary £26,250</li> <li>Pension - 6%</li> <li>Employee Assistance Programme</li> <li>Chance to contribute to innovation in the public services</li> <li>A company passionate about diversity and inclusion</li> <li>A Serco benefits portal offering a wide range of discounts for major high street brands in Retail, Leisure &amp; Hospitality</li> <li>A safe and supportive culture</li> <li>A company passionate about diversity and inclusion</li></ul>Choose Serco for the opportunity to work with a company that prioritizes the betterment of people's lives and the provision of quality accommodation for those in need. #aasccareers About Serco At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT &amp; Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. Apply Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000. At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

Housing Officer

Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people's lives. Scheme Manager Wellington House, Stretford £23,683 - £24,415 per year 35 hours per week - Monday to Friday 8.30am to 4.00pm We have an opportunity for a Scheme Manager to join our team based at Wellington House, Stretford. You will be responsible for providing a high quality housing management service which will include providing tenancy advice, following up communal repairs and promoting independent living. This is a rewarding yet challenging role and is ideal for someone who has previous experience of working with older people in a housing management setting and is aware of safeguarding concerns. This role will also cover Carron House in Northenden. The role of Scheme Manager will include: <ul> <li>Providing tenancy advice to residents</li> <li>Promoting independent living and sign posting to appropriate agencies </li> <li>Encouraging residents to organise and get involved in activities </li> <li>Completing mandatory compliance tasks along with health and safety checks</li> <li>Reporting and monitoring repairs to conclusion, ensuring all necessary paperwork is completed</li> <li>Wellbeing calls to residents via warden call system</li> <li>Supporting the lettings team to manage vacant flats</li> <li>Providing cover at schemes in the region for other Scheme Managers </li> <li>Managing low level anti-social behaviour</li></ul>Skills and experiences: <ul> <li>Numeracy and literacy to the equivalent of GCSE Grade C or above in English and Maths</li> <li>Some experience of working with older people and understanding their individual needs or similar</li> <li>Ability to work alone and manage workloads to meet deadlines </li> <li>Working knowledge of handling confidential and sensitive information</li> <li>Good interpersonal and customer care skills</li> <li>Basic knowledge of Microsoft applications including Word, Excel, Outlook and Teams</li> <li>Travel is a requirement of the role, therefore a full valid driving licence and access to your own vehicle is essential</li></ul>Why work for us? Sanctuary Housing is one of the UK's leading social landlords, providing around 70,000 homes across England. We give our residents good quality, affordable homes in communities that they can be proud of. As part of a not-for-profit organisation, we reinvest any surplus we make back into the local communities we serve. Our Benefits As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering: <ul> <li>25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata)</li> <li>A pension scheme with employer contributions from Sanctuary</li> <li>Life Assurance</li> <li>Employee Advice Service including counselling</li> <li>Cycle to Work scheme</li> <li>Voluntary health plans </li> <li>Employee discounts </li> <li>Wellbeing support and tools</li> <li>Employee recognition scheme</li> <li>Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues</li> <li>£23,683 per annum (rising to £24,415 per annum after 12 months, subject to satisfactory performance)</li></ul>The full time equivalent salary for this role is £25,374 based on 37.5 hours per week rising to £26,159 after 12 months service and subject to satisfactory performance View the job profile (if the link is unavailable please visit the Sanctuary careers website) Closing Date: 15 May 2025 If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you - <a href="mailto:housing.recruitment@sanctuary.co.uk" target="_blank">housing.recruitment@sanctuary.co.uk</a> We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application. View more detail about what it's like to work for our organisation, and what we offer on our Sanctuary careers pages at - <a href="http://www.sanctuary.co.uk/join-our-team" target="_blank">www.sanctuary.co.uk/join-our-team</a> Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status. Building Equality and Diversity Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent illegal working. A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.

Scheme Manager

Vacancy Name Recovery Coordinator Vacancy No VN5094 Employment Type Permanent Hours Per Week 37.00 Work Pattern Includes weekends &amp; evenings Location Saddler House, Bishop Auckland, DL14 7BH Location Region County Durham Location City Bishop Auckland Location Postal Code DL14 7BH Interview Date 28 May 2025 Job Details We are excited to offer a role for an Opiate/Crack Cocaine Recovery Coordinator, to join our Bishop Auckland team. This is a dynamic and rewarding role where you will:<ul><li>Manage a caseload of opiate/crack cocaine clients by creating, implementing, and reviewing ongoing recovery and treatment plans and delivering PSI interventions.</li><li>Facilitate and promote the progression of individuals from initial engagement into structured treatment.</li><li>Support clients in various different treatment stages, from initial assessment to exiting treatment, accessing sustained recovery and aftercare.</li><li>Work collaboratively with partner agencies to undertake shared assessments, key working and interventions to promote individual service user progression from engagement, through structured treatment to self-sustained recovery.</li><li>Contribute to reducing substance-related harm to individuals and the wider community.</li></ul>For full-person specifications and job details, please visit this link. 'The salary advertised above demonstrates the full earning potential for this role, starting salaries will allow for pay progression within the pay band' Who are we... Waythrough launched in October 2024 following the merger of Humankind and Richmond Fellowship. Our vision is to break down the barriers that stop people getting the support they need to live a life they value. We tackle poverty and disadvantage in communities, through mental health, drug and alcohol, housing and related support. We have almost 200 services around England - and nearly 3,500 amazing staff and volunteers who run them. Every year our services support around 125,000 people. Bringing together two big organisations is not a small task and it'll take a while to fully integrate our systems, processes and approaches. That's why you will notice the jobs here are still branded 'Humankind'. Next year we'll be fully integrating our recruitment systems but for now they are separate. Thanks for bearing with us - and don't forget to check out the Waythrough jobs on the Richmond Fellowship and Aquarius job site <a href="https://recoveryfocus.wd3.myworkdayjobs.com/Recovery_Focus_Careers" target="_blank">https://recoveryfocus.wd3.myworkdayjobs.com/Recovery_Focus_Careers</a>. What can Waythrough offer you... 🏖 Generous annual leave entitlement (27 days, plus bank holidays, increasing to 32 after 1 years' service) 📅 Annual leave purchase scheme 💰 Enhanced occupational sick pay Enhanced employer contribution to your workplace pension 👪 Death in service benefit Free Will writing 👓 Eyecare vouchers 🛍 Blue light card discount 💡 Fantastic learning and development opportunities, including free training courses 🏠 Work-life balance- flexible working and family friendly policies 🏃 Happy, Healthy You! - our wellbeing offers for our workforce 🤝 Employee Assist Programme and Waythrough Support Networks Waythrough is an equal opportunities employer We value unique perspectives and experiences that everyone can bring, and fully understand the strength in diversity and inclusion. We encourage applications from all backgrounds, regardless of race, gender, religion, gender identity, sexual orientation, national origin, or disability. If you have a genuine passion for working for us, we want to hear for you. We also welcome applications from people with lived experience with substance use. If you require support with your application, please contact the Recruitment Team at <a href="mailto:people.recruitment@waythrough.org.uk" target="_blank">people.recruitment@waythrough.org.uk</a> Salary Period Vacancy Salary Range 24,020-30,790 DBS Requirement Enhanced Does role require Police/Prison vetting? Not Applicable Driving licence required for role? No Applications Close Date 20 May 2025

Recovery Coordinator

Establishment: Co-op Academy Florence MacWilliams Location: Co-op Academy Florence Macwilliams Salary: 25584.00 - 27711.00 Department: Site &amp; Facilities Job Type: Full Time Closing Date: 16/05/2025 09:00 Interview Date: 23/05/2025 Start Date: 01/09/2025 Additional Information Contract Type: Permanent Contract Term: AYR - All year round Hours per Week: 37.00 Weeks per Year: 52.143 Pay Grade: NJC Payscale | NJC7 - NJC12 The Role T hank you for your interest in becoming our Premises Officer at Co-op Academy Florence MacWilliams. Co-op Academy Florence MacWilliams opened its doors in September 2024 in temporary accommodation, welcoming our founding cohort of 120 Year 7 students. Through collaboration with the Local Authority and the DfE's Free School program, Co-op Academy Florence MacWilliams is an important addition to Stoke-on-Trent's educational landscape. For September 2025, we will transition into our state-of-art facility, expanding each year until reaching full capacity of 1150 students in 2030. W hy Choose Co-op Florence MacWilliams? T hriving in a Collaborative Community: Joining Co-op Academy Florence MacWilliams means becoming an integral part of the larger Co-op network, one of the UK's most successful Multi-Academy Trusts. You will become part of a dynamic community where peers connect locally and nationally sharing valuable resources, knowledge, and best practices. S treamlined organisational Support: Our organisational structure is meticulously designed to support our staff. T his strategic approach allows you the freedom to focus on your strengths, ultimately contributing to the e nhancement of educational outcomes for the academy's students. W e Care: At Co-op Academy Florence MacWilliams, we are committed to creating something special, a culture o f high expectations with the ways of being and our PACE principles at the heart of everything we do. Our goal is to provide an exceptional educational experience for our students and to foster a community where everyone f eels valued and supported. This innovative approach to our school day and calendar enables the incorporation of an extra two weeks of holiday into the academic year, providing both students and staff with shorter, more rejuvenating term times. If you have what we are looking for, we would love for you to take the initiative and apply to be part of a team that is not just building a school but shaping the future of education in Stoke-on-Trent.

Premises Officer

Job Description Job Title: Independent Living Support Worker Contract Type: Permanent Salary: £25,965.41 Per Annum (£27,112.48 is achieved after 18 months successful performance in the role) Working Hours: 37.5 hours per week Working Pattern: Three week rolling rota working shifts between 9am and 9pm, working one weekend in three. Location: Whitehaven Youth Foyer, Cumbria If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as an Independent Living Support Worker You will be working from one of our supported services providing support to our customers in a variety of ways. For example, connecting them with employability coaches and other support agencies, helping them manage their money, signing up for benefits or to move on to a more permanent home. It will be your job to help boost their confidence and support them on their journey as they rebuild their lives. Through all of this you will need to keep records of everything, so there is some admin to do. At times this role is tough, but most of the time it can be incredibly rewarding. You will need to be resilient, empathetic, and able to leave your work at work and not take it home with you. About you We are looking for someone with: <ul> <li>Experience of working with vulnerable people</li> <li>Experience of delivering structured support and risk management</li> <li>To be a team player with a caring and empathetic nature with a resilient, can-do attitude, able to work as part of a team</li> <li>An understanding of supporting vulnerable people - this could include having your own lived experience of homelessness or drug or alcohol addiction.</li> <li>Ability to work flexible hours to meet customer and business needs, which may not include normal office hours and may include lone working</li></ul>Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: <ul> <li>Competitive pay &amp; generous pension </li> <li>28 days holidays plus bank holidays</li> <li>Flexible working options available</li> <li>Investment in your learning, personal development and technology</li> <li>A wide range of benefits</li></ul>Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to be considered Role Profile Supporting Customers: We use Psychologically Informed approaches and Trauma Informed Care principles to support our customers to develop new ways of thinking and to make steps towards independence, by: <ul> <li>Leading on Co-producing bespoke support and move-on plans, involving key stakeholders (e.g. family/other support providers), where appropriate</li> <li>Organising and carrying out regular planned reviews of support and risk plans, or following an incident/significant change in a customer's circumstances</li> <li>Engaging customers to meet agreed outcomes and develop life skills</li> <li>Assisting customers with day-to-day support and tenancy-related matters</li> <li>Identifying and promoting opportunities for employment, education and training and supporting customers to remove barriers to accessing these opportunities</li> <li>Signposting customers to appropriate external support services, including interventions such as food banks and other community resources</li> <li>Supporting customers to be 'tenancy ready' to enable successful move on</li> <li>Supporting customers to be financially independent through budgeting plans and maximising income</li> <li>Supporting and monitoring customers' healthcare needs, ensuring appropriate contact with healthcare professionals</li> <li>Empowering customers to move towards self-management of their medication by following the medication procedure</li> <li>Leading on support initiatives including Group Work</li> <li>Ensure the safety of our customers by following local safeguarding procedures, recognizing and acting on any significant risk, and escalating appropriately</li> <li>Record and update clear, factual, accurate, strengths based customer information on the local or appropriate digital platform</li></ul>Service Delivery: <ul> <li>Facilitate the referral process into the service and assess potential new customers</li> <li>Contribute to the delivery of a housing management service, including income collection and providing customers with tenancy-related support</li> <li>Work with customers to maintain a safe environment by reporting repairs and health and safety concerns</li> <li>Clean and prepare rooms as appropriate</li> <li>Resolve difficult and challenging situations in a sensitive and informed way, balancing the needs of the individual with responsibilities for the safety of the service</li> <li>Develop and maintain local partnerships to provide a holistic range of support for customer</li> <li>Carry out day-to-day administration and operational duties</li> <li>Other Information:</li> <li>You will be required to work flexible hours to meet customer and business needs, which may not include normal office hours</li> <li>You will be required to travel to different properties within the defined area as and when required</li> <li>Use the Lone Worker system as and when necessary</li> <li>Ensure customers are safe at all times - carrying out all of your duties within Riverside's Policy and Procedure Policy and Procedure framework e.g. health &amp; safety, safeguarding, dignity at work, GDPR opportunities, cash handling, etc</li> <li>Deliver your role in line with Riverside company values - "Our Riverside Way"</li> <li>Participate in team meetings, attend regular supervisions and reflecting practice sessions</li> <li>Undertake regular training and take responsibility for continuous development to enable you to deliver your role safely</li> <li>From time to time you may be required to undertake additional duties and responsibilities in consultation with your Line Manager</li></ul>Person specification Essential <ul> <li>An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs</li> <li>Experience of delivering structured support and risk management</li> <li>Be a team player with a caring, empathetic, flexible and have a resilient, can-do attitude</li> <li>Previous experience in positively resolving incidents</li> <li>Demonstrate initiative and confidence to make and act on decisions</li> <li>Competent administrative and IT skills (to be able to produce reports and other communications)</li></ul>Desirable <ul> <li>Knowledge of Psychological or Trauma Informed approaches to support</li> <li>Experience of working in challenging environments with the ability to plan, prioritise, organise tasks to achieve results</li> <li>Knowledge of current benefit systems</li> <li>Experience of working in a care and support environment</li></ul>About Us Riverside is one of the UK's leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives and revitalising neighbourhoods dates back over 90 years. We have plans to build over 15,000 affordable homes over the next decade. Our ways of working Commitment to Diversity

Independent Living Support Worker

We're Hiring! Join Our New Lambeth Service Supporting Young People Aged 19-25 Multiple WAKING NIGHT - Housing Support Worker Roles Available Location: Lambeth, London Hours: 37.5 per week, Nights, four nights week one, three nights week two. Are you passionate about empowering young people to move forward from homelessness, trauma, or complex life experiences? Do you want to be part of something new, exciting, and truly life-changing? If so, we want to hear from you. Peabody is launching a brand-new supported housing service in Lambeth for young adults aged 19 to 25 who need tailored, trauma-informed support to rebuild their lives. We're recruiting multiple Waking Night -Housing Support Workers to join us at the very start of this journey. About the Service This new service will offer a safe, stable, and supportive environment for young people facing homelessness, many of whom may have mental health challenges, substance misuse issues, or experience of the care or criminal justice system. You'll be part of a team delivering intensive, person-centred support that helps them build resilience, learn life skills, and take steps toward independent living. What You'll Be Doing <ul> <li>Managing a small caseload of young people, meeting regularly to review progress and goals</li> <li>Developing support plans and risk assessments tailored to individual needs</li> <li>Supporting with housing applications, budgeting, benefits, and life skills</li> <li>Signposting to mental health, substance misuse, and safeguarding services</li> <li>Building trusted relationships while maintaining professional boundaries</li> <li>Ensuring accurate record-keeping using Microsoft Office and case management systems</li></ul>Who We're Looking For We're looking for passionate, reliable, and empathetic individuals with: <ul> <li>Experience supporting young people aged 19-25 in supported housing, education, youth work or care</li> <li>Understanding of homelessness and housing legislation</li> <li>Experience in support planning and risk assessment</li> <li>Confidence signposting to specialist services (e.g., mental health, substance misuse, exploitation)</li> <li>Excellent communication and IT skills, with strong attention to detail</li> <li>A flexible approach to shift work, including weekends and bank holidays (non-negotiable requirement)</li> <li>A trauma-informed and safeguarding-focused approach to care</li></ul>Important: Your personal statement must clearly confirm: <ul> <li>That you are able to work 37.5 hours per week</li> <li>That you can work on a shift rota covering night shifts, working four nights week one, then three nights week two, including weekends, and bank holidays</li></ul>Only candidates who meet the essential criteria and confirm availability will be shortlisted for an initial screening interview. Why Join Peabody? <ul> <li>A rewarding role where your work directly impacts young lives</li> <li>25 days' annual leave (plus bank holidays)</li> <li>Generous pension (up to 10% matched)</li> <li>Paid qualifications and apprenticeship opportunities</li> <li>Flexible benefits including healthcare, dental, and retail discounts</li> <li>Family-friendly policies and 2 paid volunteering days per year</li></ul>Additional Information <ul> <li>This role requires an Enhanced DBS check</li> <li>Peabody does not offer visa sponsorship - you must have the right to work in the UK</li></ul>Ready to apply? Click 'Apply Now' to upload your CV and personal statement. Use the statement to demonstrate how you meet the essential criteria and confirm your shift availability. Questions? Contact Julie-Ann.O'<a href="mailto:Malley@peabody.org.uk" target="_blank">Malley@peabody.org.uk</a> Join us and help shape a service that changes lives for young people in Lambeth. Early application is advised, as we reserve the right to close the advert before the closing date if enough suitable candidates apply . Screening interviews will take place between 21-23 May. Candidates may also be invited to attend an in-person interview and complete an online assessment during that week or the following week.

Waking Nights - Housing Support Workers

We're Hiring! Join Our New Lambeth Service Supporting Young People Aged 19-25 Multiple Housing Support Worker Roles Available Location: Lambeth, London Hours: 37.5 per week (shifts across 7 days, including weekends and bank holidays Are you passionate about empowering young people to move forward from homelessness, trauma, or complex life experiences? Do you want to be part of something new, exciting, and truly life-changing? If so, we want to hear from you. Peabody is launching a brand-new supported housing service in Lambeth for young adults aged 19 to 25 who need tailored, trauma-informed support to rebuild their lives. We're recruiting multiple Housing Support Workers to join us at the very start of this journey. About the Service This new service will offer a safe, stable, and supportive environment for young people facing homelessness, many of whom may have mental health challenges, substance misuse issues, or experience of the care or criminal justice system. You'll be part of a team delivering intensive, person-centred support that helps them build resilience, learn life skills, and take steps toward independent living. What You'll Be Doing <ul> <li>Managing a small caseload of young people, meeting regularly to review progress and goals</li> <li>Developing support plans and risk assessments tailored to individual needs</li> <li>Supporting with housing applications, budgeting, benefits, and life skills</li> <li>Signposting to mental health, substance misuse, and safeguarding services</li> <li>Building trusted relationships while maintaining professional boundaries</li> <li>Ensuring accurate record-keeping using Microsoft Office and case management systems</li></ul>Who We're Looking For We're looking for passionate, reliable, and empathetic individuals with: <ul> <li>Experience supporting young people aged 19-25 in supported housing, education, youth work or care</li> <li>Understanding of homelessness and housing legislation</li> <li>Experience in support planning and risk assessment</li> <li>Confidence signposting to specialist services (e.g., mental health, substance misuse, exploitation)</li> <li>Excellent communication and IT skills, with strong attention to detail</li> <li>A flexible approach to shift work, including weekends and bank holidays (non-negotiable requirement)</li> <li>A trauma-informed and safeguarding-focused approach to care</li></ul>Important: Your personal statement must clearly confirm: <ul> <li>That you are able to work 37.5 hours per week</li> <li>That you can work on a shift rota covering early mornings, evenings, weekends, and bank holidays</li></ul>Only candidates who meet the essential criteria and confirm availability will be shortlisted for an initial screening interview. Why Join Peabody? <ul> <li>A rewarding role where your work directly impacts young lives</li> <li>25 days' annual leave (plus bank holidays)</li> <li>Generous pension (up to 10% matched)</li> <li>Paid qualifications and apprenticeship opportunities</li> <li>Flexible benefits including healthcare, dental, and retail discounts</li> <li>Family-friendly policies and 2 paid volunteering days per year</li></ul>Additional Information <ul> <li>This role requires an Enhanced DBS check</li> <li>Peabody does not offer visa sponsorship - you must have the right to work in the UK</li></ul>Ready to apply? Click 'Apply Now' to upload your CV and personal statement. Use the statement to demonstrate how you meet the essential criteria and confirm your shift availability. Questions? Contact Julie-Ann.O'<a href="mailto:Malley@peabody.org.uk" target="_blank">Malley@peabody.org.uk</a> Join us and help shape a service that changes lives for young people in Lambeth. Early application is advised, as we reserve the right to close the advert before the closing date if enough suitable candidates apply . Screening interviews will take place between 21-23 May. Candidates may also be invited to attend an in-person interview and complete an online assessment during that week or the following week.

Housing Support Workers

About us: We have an exciting opportunity for a Housing Standards Officer who can hit the ground running in our Strategic Housing Service. The post will be particularly involved with the licensing and regulation of Houses in Multiple Occupation (HMOs). With the demand for Private Rented Sector housing in the borough ever increasing, it is important that the sector is well regulated. Housing is a key strategy priority both locally and nationally About You: The successful candidate will be responsible for the delivery of legally compliant documentation for officers and the public through the preparation and service of statutory notices and licences within the HMO licensing scheme and other support roles as required. You will act as the crucial initial first point of contact to those seeking advice including legal issues regarding HMO licensing by telephone, e-mail and letter as well as receiving and processing HMO licence applications. The Ideal candidate will possess exceptional organisational skills and experience of working in an environment where a high level of accuracy is essential as well as the ability to identify issues and propose probable solutions. You'll be able to demonstrate the ability to interpret specific areas of legislation after training and have the ability to work to tight deadlines ensuring legal targets are met individually and as part of a team. The ideal candidate will possess the ability to deal diplomatically and confidentially with a range of stakeholders at varying levels of seniority both internally and externally. To apply please upload your CV together with a supporting statement that provides evidence of how you meet the essential requirements of the person specification Please include reference to your qualifications that are specified on the person specification within your CV/supporting statement Please ensure you anonymise your CV and supporting statement. **Unfortunately, we are unable to offer sponsorship for this role**

Housing Standards Officer

The role This Role: Estate Coordinator Location: 840 OLD KENT ROAD, LONDON, SE15 1NQ Salary: £28,393 based on a 37.5hr working week MTVH conducts an annual review of salaries for colleagues. The salary displayed below does not reflect any agreements reached during our 2025 review This is a fantastic opportunity for a customer focused individual to join our Housing Team in managing a brand-new building which consists of two residential towers. There are aspects of this role which applicants may find similar to the position of concierge, caretaker, fire warden, facilities person or a security guard. You will be our face of MTVH on a day-to-day basis providing support to our diverse customer base, whilst ensuring that our internal and external service providers fulfil their duties to a high standard within the building. This role will see you working alongside our Local Housing Managers who are responsible for both our tenants and homeowners. Duties: <ul><li>To provide a high-quality estate management service, ensuring outstanding customer service and delivery across tenures including leaseholder, shared owners and tenants.</li></ul><ul><li>Be the accountable Officer providing an efficient, co-ordinated, customer focused service that meets local needs and delivers high standards.</li></ul><ul><li>Proactively work with colleagues, customers and stakeholders to co-ordinate services and maximise customer satisfaction.</li></ul> What you'll need to succeed :<ul><li>We are looking for a motivated individual and wants to make a difference in the community, is enthusiastic, customer focused good at problem solving and enjoys helping people. You must enjoy a challenge and confidently resolve conflict and make difficult decisions using your own initiative. And genuinely care and be confident in your own abilities to drive change.</li></ul><ul><li>Experience of dealing with customers from different backgrounds, presenting with complex or challenging needs is essential</li></ul><ul><li>Experience of working in a social housing setting is preferred but not essential.</li></ul><ul><li>Strong administrative &amp; IT skills with a focus on attention to detail and accuracy in writing, reporting and numeracy.</li></ul><ul><li>The ability to plan your day efficiently, be organised and, have a can-do approach to finding solutions and will demonstrate the ability to thrive in collaborating with others to achieve desired outcomes.</li></ul><ul><li>This post operates within the office hours of 9-5 Monday to Friday. Flexibility will be required due to the nature of this role.</li></ul>This is a car free development.Successful applicants will be able to use public transport and be on site during fixed times every day To meet our commitment to providing safe, high-quality services to our customers and as part of our onboarding service we will complete a Basic level background check with the Disclosure and Barring service once an offer of employment is made. This will be renewed every three years. Please note :- we do not currently offer visa sponsorship. What's in it for you? Our benefits include:-<ul><li>28 days annual leave plus 8 bank holidays (pro rata for part time) per year </li><li>2 volunteering days per year for things like helping out in local communities</li><li>An additional 'Beliefs day' once a year to have an extra a day off</li><li>Supported family friendly approach with extended parental leave</li><li>Enhanced pension with matched contributions of up to 9%</li><li>Option to buy or sell up to 5 days annual leave per year</li><li>Life assurance cover 3 x your salary</li><li>Cycle2work scheme</li><li>Hybrid Working - Dependent on job role and department</li><li>Health cash plan scheme for your everyday healthcare needs which you can add your family members too</li><li>Tenancy deposit - interest free loan to help with rental deposits and season Ticket loan</li><li>Access to extensive learning and training opportunities with Wisebox platform</li><li>Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues</li><li>Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support</li><li>Employee Assistance Programme- We are committed to the wellbeing of our colleagues and support this as an organisation</li></ul>About us We are committed to developing and implementing or maintaining sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH. Learn more about our benefits and organisation by viewing our attached document Our promise Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively 'Serving people better every day' to educate, support and develop all of our diverse employees and the communities that we serve. We are also part of the disability confident employer scheme. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other's wellbeing. We provide a platform of Network groups for employees to share views, tell us what we're doing well and recommend improvements. We want to create a real sense of community and a workforce who feel that their opinions are valued. Our Networks groups are:-<ul><li>Gender</li><li>Ethnicity</li><li>LGBTQ+</li><li>Disability</li></ul>Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together! We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.

Estates Coordinator

Job Description Roupell Park Resident Management Co-op (RPRMC) was set up in 1996 as a result of the residents of the estate wanting to take real control of the way in which their homes are run and was one of the first of some 15 Tenant Management Organisations in Lambeth. We manage 572 homes (384 are tenanted, 185 leasehold and 3 freehold). The Housing Assistant will support the Housing Officer and wider team in delivering high-quality housing management services to Roupell Park RMO (RPRMO) general needs and leasehold customers. The role will focus on supporting tenancy sustainment, monitoring key performance indicators (KPIs), ensuring high levels of tenant satisfaction, and assisting in the management of anti-social behaviour (ASB), rent and service charge collection, arrears reduction, and day-to-day administrative tasks. Duties The Housing Assistant will also play a vital role in promoting equality, diversity, and safeguarding within the estate. This role requires excellent communication skills, working towards an understanding of tenancy laws and regulations, and the ability to work collaboratively with teams, tenants and other stakeholders. <ul><li>To provide and deliver efficient, effective customer orientated Housing Management services.</li><li>To deal with enquiries into RPRMO, supporting a right first-time approach, where enquiries fall outside the remit of the Housing team, accurately refer these to the appropriate areas of RPRMO for resolution</li><li>Work closely with a range of internal and external partners will be key to delivering a consistent and responsive service.</li><li>Assist in monitoring rent accounts and service charge payments.</li><li>Follow up on outstanding payments and liaise with tenants regarding rent arrears.</li><li>Work with the Housing Officer to ensure tenants are aware of their payment responsibilities and support them in accessing benefits or financial assistance.</li><li>Provide administrative support to the Housing Officer in managing tenancies.</li><li>Assist in identifying tenants who may need extra support and make referrals where appropriate.</li><li>Help organise and facilitate tenancy support services and events.</li><li>Log and raise repair requests from tenants and ensure they are followed up by the appropriate teams.</li><li>Monitor the progress of repairs to ensure completion in a timely manner.</li><li>Assist in estate inspections to identify and report any maintenance or safety concerns.</li><li>Support the Housing Officer in managing ASB cases by logging complaints and maintaining records of actions taken.</li><li>Provide administrative assistance in investigating and resolving ASB issues, including liaising with external agencies such as the police or mediation services.</li><li>Ensure ASB cases are dealt with in a timely manner, in line with tenant satisfaction measures.</li><li>Log all interactions with residents, ensuring detailed and accurate records of communications are maintained.</li><li>Assist in responding to resident queries, complaints, and feedback via phone, email, or in person.</li><li>Work with the Housing Officer to engage with residents and foster positive relationships between tenants and the management team.</li><li>Contribute to maintaining high levels of tenant satisfaction by responding to tenant needs quickly and effectively.</li><li>Assist in conducting tenant surveys and gathering feedback to identify areas for improvement in service delivery.</li><li>Help organise community events and activities aimed at enhancing tenant engagement and satisfaction.</li><li>Assist in identifying and reporting safeguarding concerns in line with RPRMO's safeguarding policies.</li><li>Work with the Housing Officer to ensure vulnerable tenants are supported and safe within their homes.</li><li>Help to track progress towards key performance indicators (KPIs), including rent collection, tenant satisfaction, ASB resolution times, and repairs.</li><li>Promote equality, diversity, and inclusion in all aspects of the role, ensuring that all tenants are treated fairly and respectfully.</li><li>Support the delivery of services that meet the diverse needs of the RPRMO community.</li><li>Build customer confidence in digital channels and demonstrate your own personal commitment to using new digital tools for delivering an excellent customer service</li><li>Understanding of GDPR legislation and a commitment to confidentiality</li><li>Ensure that all services are delivered fairly, and residents are treated with dignity and respect regardless of their background.</li><li>To carry out any other duties reasonably requested by the Estate Director</li></ul>Desired skills, qualities and qualifications <ul><li>Good Literacy and Numeracy</li><li>Strong organisational and administrative skills.</li><li>Excellent communication skills, both written and verbal, with the ability to interact professionally with tenants and colleagues.</li><li>Ability to work well as part of a team and independently when required.</li><li>A strong commitment to customer service and improving tenant satisfaction.</li><li>Understanding of equality, diversity, and inclusion principles.</li><li>Basic knowledge of housing management practices, including rent collection, repairs, and ASB management.</li><li>Able to use a range of Microsoft software systems and IT systems.</li><li>Ability to attend evening meetings and weekend working as required.</li><li>A commitment to continuing personal and professional development.</li></ul>Hours of Work <ul><li>Monday 10am - 5pm</li><li>Tuesday 10am - 4pm</li><li>Wednesday 9am - 5pm</li><li>Thursday 10am - 5pm</li><li>Friday 9am - 4pm</li><li>(1 hour lunch break)</li></ul>Salary £12 per hour

Housing Officer Apprentice - Inspire ATA

Housing Management Coordinator Darlington - Hybrid working between Darlington and home. Permanent, full time (37.5 hpw) Salary £25,838 per annum great benefits including Health Cash Plan Home, a place where you belong This is a great opportunity for a Housing Management Coordinator to join our team here in Darlington STEP. As our Housing and Property expert, you'll focus on tenancy support for our customers, ensuring their homes are safe and well maintained. Providing a housing management service, you'll support them to manage and maintain their tenancy and rent accounts with the aim of helping them move to maintain and sustain accommodation! Typical day as a Housing Management Coordinator <ul> <li> Mental Health and complex needs customers. </li> <li> Making sure that our 15 customers properties are homes they can be proud of, you'll support your customers by engaging and involving them in their tenancies. </li> <li> Help our customers with housing benefit claims, making sure that these are received on their rent account. </li> <li> Where there is a need, you'll also issue and sign warning letters and notices which may lead to attending court. </li> <li> Getting properties ready for the next customers who needs our help and for maximum occupancy, you'll turn around vacant or void properties within set timescales. </li> <li> Ensuring we are health and safety compliant and that maintenance standards are met. </li> </ul>Fancy going home each day knowing that you have helped change our customers lives for the better? You'll do that here, working for one of the top ten Great Place to Work in the UK! You bring <ul> <li> Experience in managing a housing management caseload and overseeing landlord and housing management duties. </li> <li> Know-how of re-letting of rooms or units, collecting rents, and taking formal tenancy action when needed. </li> <li> Able to take on a lead role within the team, offering guidance and support to your colleagues. </li> <li> The ability to work on your own initiative, positively influencing people from all different backgrounds. </li> <li> A "can do" positive attitude, you're proactive and well organised, and able to work on your initiative. </li> <li> Confident working collaboratively with colleagues in other parts of the business as well as with external partners. </li> </ul>Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role. This remains under regular review Our team You'll join Kim and our Darlington STEP team, we're super passionate about what we do! We're a supportive bunch. Looking for a job where you really belong? Where you can be, well you! Bring your uniqueness, brilliant skills and awesome experience to deliver amazing things for our customers. You'll join our team, who come from different walks of life and are here to support you as you make yourself at Home! Job details <ul> <li> Monday to Friday 9am-5pm </li> <li> Based at our service in Darlington you'll spend your time travelling around the properties. </li> <li> Able to use technology for creating and updating support plans, making benefit claims and doing tenancy signs ups, </li> <li> To get from A to B, you'll need a vehicle insured for business purposes. The great news is that we'll pay your mileage! </li> <li> You'll need an Enhanced DBS check done and we pay for that. </li> </ul> A place where you belong Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA and Disability) support us all to be our best. Together we make Home Group a great place to work ! What's in it for you? <ul> <li> 34 days leave (including bank hols and a "me day" to use for whatever you fancy) increasing to 39, and time off for volunteering too! </li> <li> Health cash plan saving you from £1140 per annum. We'll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more. </li> <li> Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us. </li> <li> We Grow Our Own colleagues (not literally of course!), when you're ready for the next step in your career, you can grow with us! </li> <li> Colleagues really matters to us, that's why we're the 10 th Best place in the UK for Wellbeing. Our tools and support help you when you need them. </li> <li> Learn more about our benefits on our website. </li> </ul> Find out more Click APPLY NOW to see our Housing Management Coordinator Job Description , find out about us and for help to apply . S ometimes we close a job early, so don't delay or you might miss out. Finally, do let us know if there's anything we can do, to help you shine in our process at <a href="mailto:recruitment@homegroup.org.uk" target="_blank">recruitment@homegroup.org.uk</a>

Housing Management Coordinator

Please note we have 3 positions available. As a Building Safety Manager at Peabody, you will play a key role in ensuring the safety and compliance of our high-rise residential buildings. With a strong focus on the requirements of the Building Safety Act 2022, you'll manage building safety risks, implement robust reporting systems, and work collaboratively across teams to drive continuous improvement. This role requires a strong background in fire safety, structural engineering, or building surveying, alongside the ability to manage safety inspections and engage effectively with residents and regulators. You'll operate with a fair degree of autonomy, often working alone, and your geographical patch will require some travel across Peabody's asset portfolio, including mandatory team office days. What You'll Be Doing As a Building Safety Manager, you will act as a key point of contact for building safety matters, ensuring compliance. This includes preparing Safety Case Reports, maintaining the Golden Thread of information, and managing Mandatory Occurrence Reporting (MOR). You'll assess and manage fire and structural safety risks, conduct inspections and audits, and collaborate with internal teams and external regulators to implement remedial actions. Additionally, you will develop and deliver resident engagement strategies to communicate safety updates, address concerns, and manage complaints related to building and fire safety. Through maintaining detailed records and adhering to organisational policies, you will play a crucial role in ensuring safe and well-managed homes across your portfolio. About You To succeed in this role, you will need a proactive and detail-oriented approach, excellent communication skills, and the ability to manage complex tasks effectively. You'll bring: <ul> <li>A recognised minimum level 3 qualification or significant experience in fire safety, structural engineering, or building surveying.</li> <li>In-depth knowledge of the Building Safety Act 2022 and its practical applications.</li> <li>Strong understanding of fire risk assessments, structural reports, and relevant guidance (e.g., Approved Document B, BS9991).</li> <li>Proven experience in building or fire safety within residential, commercial, or complex environments.</li> <li>High levels of organisation and attention to detail, with the ability to manage multiple priorities and meet deadlines.</li> <li>Competence in maintaining records and writing formal reports.</li></ul>Here are just a few of the benefits of working at Peabody: <ul> <li>30 days' annual holiday, plus bank holidays</li> <li>two additional paid volunteering days each year </li> <li>flexible benefits scheme, including family friendly benefits and access to a discount portal </li> <li>4 x salary life assurance</li> <li>up to 10% pension contribution</li></ul>Are you ready to apply? If you have any questions about this role, please email Talent Specialist, Chloe Singleton at <a href="mailto:chloe.singleton@peabody.org.uk" target="_blank">chloe.singleton@peabody.org.uk</a> Interviews will be taking place week commencing 26th May PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.

Building Safety Manager

The vacancy Closing date: Tuesday 13th May Interview date: Wednesday 21st May Interview location: Soapworks, Salford Quays, Manchester Our organisation is all about people - the people who live in our homes, the communities we serve, and those we work with. So, it's no surprise that we recruit for attitude and behaviour which are central to us building relationships and delivering great experiences for these people. We employ colleagues who are passionate about making a difference who will take responsibility to get things done. As a not-for-profit housing association, providing affordable homes and services to more than 20,000 people across Greater Manchester. We have a strong social purpose and make it our mission to enable people to live well in their home and community. We're looking for those that can ensure the effective and efficient delivery of all Income Management related operational duties to ensure excellent rent collection and arrears management for all current and former customers. You'll provide early intervention, guidance and assistance to customers who are struggling to pay their rent with the aim to increase income collection. You will working collaboratively with colleagues across Communities to ensure the prompt and comprehensive resolution of arrears cases for both current and former customers. Assisting to implement our in-house legal process to ensure all formal arrears action is justified, proportionate, and is acted on appropriately in accordance with current policies and procedures, the pre action protocol and in line with wider legislation. We're always keen to hear from those who will champion, promote and adhere to our Customer Service Standards working with all relevant teams to ensure the delivery of a customer focused service thereby attaining excellent performance standards and outcomes. We need people who are / have <ul> <li>Experience in a similar role, with knowledge of enforcing tenancy conditions and ideally dealing with income collection.</li></ul><ul> <li>Good knowledge of housing legislation and welfare benefits.</li></ul><ul> <li>Some knowledge of implementing arrears recovery procedures.</li></ul><ul> <li>IT literate including Microsoft Office 365</li></ul>Please note you must have a flexible approach to working hours (including occasional evenings and weekends) and hold a valid driving license, with access to your own vehicle, full MOT with insurance for business use. Everyone's welcome here. Our culture is inclusive, and we are committed to increasing diversity. We enable everyone to be themselves at work, so that they feel at home with us. And we trust and support people to do their best, in a role that is fulfilling and rewarding because we know that this helps us to deliver better outcomes for our customers and our colleagues. If you want to be part of our team and help us make a difference, we'd love to hear from you. #RentSupportOfficer #tenancymanagement #rentcollection #rentarrears #housingjobs #recruiting #Manchesterjobs The company Irwell Valley Homes is a housing association providing affordable homes and services to over 16,000 people across Greater Manchester and employing over 280 colleagues. We are a charitable, registered provider of social housing and offer homes mainly for social rent, with a small number for affordable rent, market rent and shared ownership. We also provide homes with support for people with dementia, mental health issues, learning and physical disabilities, those who have been made homeless and people affected by domestic abuse. As well as providing homes, we deliver services and support to customers and work in partnership with specialist organisations to help them sustain their tenancies and get on in life. And we engage with customers to shape services and review our effectiveness. How we work Accreditations Good Employment Charter Disability Confident Armed Forces Covenant Living Wage Employer Houseproud

Rent Support Officer

The Vacancy We're VIVID! -We offer a vibrant, friendly, inclusive culture that supports, develops and attracts the best people! We're recruiting for an Income Recovery Officer to join our team based in Basingstoke. This is a full-time permanent role, working 37 hours a week with a minimum of 20% of this to be office based to promote collaboration and team working. Want to know what we can offer you? <ul> <li>26 days holiday (plus bank holidays), with the opportunity to buy or sell annual leave </li> <li>A productivity-related bonus scheme to enhance your take-home </li> <li>A generous contributory pension of 6%. We'll match employee contributions between 7% and 10% </li> <li>Life assurance paid at x 3 annual salary </li> <li>Private medical insurance </li> <li>Health care cash plan called Medicash </li> <li>Enhanced pay for maternity, paternity, adoption and shared parental leave </li> <li>Access to counselling, legal and financial information </li> <li>Electric car scheme </li> <li>Huge variety of in-house &amp; e-learning courses and a range of coaching and mentoring programmes </li></ul>Here's the facts about the role: As an income recovery officer, you'll provide a proactive and effective approach to recovering outstanding rent and other charges. You'll work to agreed procedures to have full control over a caseload of accounts and progress them through the rent arrears process. This'll include recording contacts, agreements and referrals, and ensuring that customers are provided with the right support that they need. You'll gain a good understanding of who our customers are and the support that they may need to sustain their tenancies, so that eviction is always the last resort. You'll develop a good knowledge of benefits and understand how they're paid and managed. And make sure the business and customer impacts are understood as part of the arrears process. You'll have a good working relationship with various teams such as neighbourhoods and tenancy support. As well as developing connections with external partners and agencies who help us to provide the right level of support to our customers. This includes housing options and homelessness teams to meet the needs of our customers. You'll bring your wealth of experience in debt recovery and awareness/understanding of the social housing sector. Also, your effective communication and relationship building skills which will help you to succeed in this role. The Company We're a leading provider of affordable homes and extensive support services in the south of England. We believe that everyone has the right to a safe and secure place to call home, and from the moment customers move into their VIVID home we're here to help with that and more. Our customers have access to a wide range of tailored advice to sustain their tenancies and look after their wellbeing. We invest in our homes and communities for the long-term, and this means in the quality, safety and energy efficiency of existing homes and neighbourhoods, with a firm focus on improving services so they're easy to use and access by our customers. We're addressing the shortage of affordable housing in the south, building the right type of homes to meet the needs of our local communities. We're the fifth largest developer of new homes amongst housing associations in England, having built over 1,500 last year. This is summed up in our vision "More homes, bright futures". Living VIVID We're ranked 91 in the Top 100 Best Companies to Work For and ranked 12 amongst housing associations. As a 'people' business, we work hard to create a high-performing and fun working environment. We invest in our people's development, whilst looking after their wellbeing with our award-winning initiatives. Buy / sell annual leave Pension scheme Smart working From 26 days holiday per year Private medical / medicash benefits Enhanced paternity / maternity leave Qualification funding support Electric car scheme Previous Next We're committed to diversity and inclusion, and want people from all walks of life to apply for our vacancies. We're a disability confident leader with disabled-friendly offices and we'll make reasonable adjustments throughout the recruitment process to help you; please note your needs on your application form. If you need additional support with your application, please get in touch with us on 02392 896758 or email <a href="mailto:HRrecruitment@vividhomes.co.uk" target="_blank">HRrecruitment@vividhomes.co.uk</a>. We'll be happy to help.

Income Recovery Officer

Creative Support are currently looking for a caring individual to take on our Relief Housing Support Worker role in Fleetwood, Blackpool, providing the highest standards of care to individuals with mental health/complex needs. This opportunity is perfect for someone who is interested in an exciting career in mental health. We are looking for someone who is approachable and warm and able to connect with the individuals we support. Support Worker Duties: <ul> <li>Developing and sustaining warm and trusting relationships with service users,</li> <li>Carrying out general administrative duties,</li> <li>Providing emotional support to service users,</li> <li>Medication oversight,</li> <li>Supporting with daily living tasks, including budgeting and tenancy maintenance,</li> <li>Communicating and building strong relationships with service users' family, support network and involved professionals.</li> </ul>Experience of providing care and support to individuals with mental health needs is essential for this role. The benefits of joining Creative Support as a Relief/Bank staff member is the flexibility to pick shifts to suit you and work in services that are local to you. Vacancy Reference Number: 82489 Applications for this role must be submitted via the Creative Support website using the above vacancy reference number We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold award. We can only accept applications from candidates who are located in and eligible to work within the UK. Application Instructions: In order to apply, please read the job description and then complete the online application form using the links above. You can also download a copy of our application form using the links above. Completed Application Forms must be submitted to our Head Office address (below) or emailed to <a href="mailto:recruitment@creativesupport.co.uk" target="_blank">recruitment@creativesupport.co.uk</a> to be considered for the vacancy. If you have not received a response to your application within 10 working days of the closing date please accept this as notification of an unsuccessful application. Unsuccessful applicants must wait 6 months before reapplying. If you require any advice on completing your application form, please call us on 0161 236 0829. Recruitment Department, Creative Support Ltd, Wellington House, 131 Wellington Road South, Stockport, SK1 3TS

Relief Housing Support Worker

Independent Reviewing Officer Permanent, Full Time £46,574 to £56,027 Per Annum Location: Chelmsford Working Style: Anywhere worker Closing Date: 11th May 2025 Interview Date: 19th May 2025 Here in Essex, we continue to raise the bar about practice and our investment in our workforce is second to none. It's an exciting time to join us having received our 2 nd Outstanding Ofsted rating in a row. The Role Independent Reviewing Officer for mid and north Essex. Home-based role with the need to travel to chair looked after child reviews and visit children. To provide an effective Independent Reviewing Officer (IRO) service for children in care, in accordance with statutory regulation, guidance, and Essex County Council procedures. To review the cases of children who are looked after as laid down in Volume 2 Care Planning, Placement and Case Review (England) Regulations (2021), and the IRO Handbook (2010). The statutory duties of the IRO are to [Section 25B (1), 1989 CA]: <ul> <li> Monitor the performance by the local authority of their functions in relation to the child's case. </li> <li> Participate in any review of the child's case. </li> <li> Ensure the wishes and feelings of the child are given due consideration by the authority. </li> <li> Perform any other function which is prescribed in regulations. </li></ul>The Independent Reviewing Officer's primary focus is to quality assure the care planning and review process for each looked after child, and to ensure that the child's needs, wishes and feelings are given full consideration. The review process should consider the child's assessed needs, and their progress, and will agree both long term plans and more immediate steps that will meet these needs and promote the child's welfare. The purpose of the review process is to ensure that the child's welfare is safeguarded and promoted in the most effective way while looked after by the Local Authority. The IRO role is one of practice expertise in the area of children in care and care planning and should be pivotal in driving forward Essex County Council's commitment to secure better and improved outcomes for children in care. The IRO should actively contribute to ensuring that Essex County Council fulfils its responsibilities as a 'corporate parent' for all children in care, by providing scrutiny and challenge to all levels of practitioner and manager within the organisation. Accountabilities <ul> <li> To ensure that statutory review meetings are held within the required timescales, and that all relevant family members, parents, carers and professionals are identified, invited to attend, and/or consulted fully in the process. This should take place in conjunction with the Social Worker responsible for the child and take into account the wishes and feelings of the child. </li> <li> To independently monitor the progress of the child between review meetings, ensuring the care plan continues to meet the assessed needs, and take action to convene a formal review when necessary. </li> <li> To communicate directly with the senior management team within Family Operations, when the Local Authority fails to meet its statutory obligations to children in care, especially where poor practice has contributed to, or increased, the risk to a child. </li> <li> To contribute to the development of strategic and corporate plans, ensuring effective representation of the issues relevant to looked after children, in order to secure better outcomes and continuous service improvement. </li> <li> To ensure that arrangements are made for children to access advocacy services, where this is considered appropriate and/or beneficial. </li> <li> To enable and support children and young people to access and make use of the authority's complaints and compliments procedure, as appropriate. </li> <li> To ensure that the appropriate support is in place for parents and/or carers to participate fully in the review process e.g. interpreter, advocate. </li> <li> To ensure that review processes are child-centred and maximise the potential involvement and participation of children, young people, parents and carers; mediating to resolve disagreements swiftly where necessary. When efforts to resolve issues informally are unsuccessful to use the Dispute Resolution Procedure to highlight deficiencies in care planning, resource allocation, inter-agency working and/or risk management, and challenge practitioners, managers and senior managers, when care plans do not effectively meet the identified needs of the looked after child. </li> <li> To act as a source of expert advice, consultation and mentoring for Family Operations staff on professional and practice issues relating to Children in Care. </li> <li> To produce review decisions and reports in line with statutory requirements. </li> <li> Ensure that administrative procedures are followed and that reports, and other documentation are completed and distributed, and client records are updated, within the prescribed timescales. </li> <li> To monitor the organisation and efficiency of the Independent Reviewing Service, and to make recommendations to the Service Manager for improvements to the system. </li> <li> To keep abreast of research findings which impact on Children Looked After and make recommendations to children's forums. </li> <li> To contribute to the development and corporate delivery of the Reviewing Service throughout the County. </li> <li> To work to the objectives for Children in Care as set out in the Multi Agency Children in Care Strategy 2012-2017. </li> <li> Undertake such other duties as may reasonably be required of you commensurate with your grade. </li></ul>The Experience You Will Bring <ul> <li> Educated to Dip SW or degree level in Social Work practice. </li> <li> PQ Childcare Award or equivalent by experience. </li> <li> Current Social Work England Registration. </li> <li> A proven ability to form and sustain relationships with children and young people and the ability to promote the interest, wishes and feelings of children in care. </li> <li> A commitment to promoting family time and relationships with a child's family of origin. </li> <li> A comprehensive working knowledge and experience of working with children and families, and Children in Care and be fully conversant with all related statutory obligations, codes of practice and significant research findings. </li> <li> A sound working knowledge and experience of operational planning and service delivery within children's services in local government, with demonstrable and proven record of achievement in same. </li> <li> Experience of chairing meetings involving children, parents and/or carers and other professionals. </li> <li> The confidence and ability to work constructively with senior managers, offering a critical perspective and appropriate challenge. </li> <li> A detailed understanding and awareness of the requirements of leading and managing change within a large, complex organisation. </li> <li> Experience of providing social work supervision and support. </li> <li> Experience of developing and implementing planning and performance frameworks in a multi-disciplinary and partnership environment. </li> <li> A thorough understanding of the legal framework relating to looked after children and care leavers, including knowledge of the National Minimum Standards for fostering services and the Adoption Agencies Regulations 2005. </li> <li> A thorough working understanding of the legal process and the issues involved when a local authority makes an application to the court for an order. </li> <li> Knowledge of the evidence about what makes for good quality practice in working with children and families to safeguard children and promote their welfare. </li></ul>To read more about our business area, please visit: Children &amp; Families Please take a look at our 'No Magic' Children &amp; Families video Why Essex? As one of the largest and most dynamic UK local authorities, Essex offers a stimulating public service environment. Covering over 1,420 square miles and serving 1.8 million residents, we're committed to transformational change and delivering better quality at lower cost. Recognised in the top three of the latest IMPOWER index for productivity, we ensure everyone matters in Everyone's Essex . With flexible working options and a focus on innovation, whether you are looking to develop your career or contribute to the local community, Essex is the ideal place for you. In February 2025 , Greater Essex was accepted onto the Government's devolution priority programme, which will see local authorities in Essex work towards establishing a Mayoral Combined County Authority by May 2026. You can read more about devolution and local government reorganisation (LGR ) on our careers site. Essex County Council is proud to be a Disability Confident Leader. We're committed to interview all disabled applicants who choose to apply under our Job Interview Scheme if they meet the minimum requirements of the job. Please speak to our Recruiters if you require any reasonable adjustments during the process. We're also committed to interview all veterans and care leavers, who meet the minimum requirements of the role for which they are applying. Once you've secured your role within Essex County Council you will receive many great employee benefits, including support for unpaid carers and flexible working arrangements to accommodate their needs. At Essex County Council, we value integrity and ethical behaviour. We kindly ask that you embrace our code of conduct and the Nolan principles , including throughout the recruitment process. Your commitment to these standards helps us maintain a positive and respectful workplace for everyone. The role requires you to be mobile throughout a wider operational area including travelling around the county of Essex and beyond. Driving licence and car or the ability to meet the mobility requirements of the role through other means is essential. As part of employment with Essex County Council (ECC) should your role require a DBS check you will be required to register with the DBS update service. The DBS update service ensures all registered DBS certificates are kept up to date and allows authorised parties to view the status of your certificate. This is an annual subscription, and you will be responsible for ensuring this is maintained. For further information on the DBS update service please go to <a href="https://www.gov.uk/dbs-update-service" target="_blank">https://www.gov.uk/dbs-update-service</a> Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment. If you would like to be kept up to date on other relevant opportunities, blogs, news, events and industry related news at Essex County Council, please join The Essex Talent Community If you have queries on this role or require anything further, please email <a href="mailto:resourcing.team@essex.gov.uk" target="_blank">resourcing.team@essex.gov.uk</a> Follow us on Facebook , Twitter, Instagram and LinkedIn . Further details can be found on our careers page . Downloads Pay and Reward Our Ways of Working About Us Organisation Behaviours

Independent Reviewing Officer

Overview Believe in People? The best people have one thing in common. They care. At Change Grow Live, we're driven by the belief that we can truly impact the lives of our service users. We offer a safe, supportive environment, honouring each individual and working collaboratively to identify the best treatment and care options. Our core values - 'Be open, be compassionate, and be bold' - guide us daily as we help people reshape their lives, grow as individuals, and embrace life to the fullest. Join Our Inspire Team in Lancashire - Family Safeguarding Recovery Coordinator We're offering an exciting opportunity to join our multi-disciplinary Family Safeguarding Team as a Recovery Coordinator in Lancashire. This innovative team works to keep vulnerable families safely together, improve children's health and education, and reduce harm. Using motivational interviewing, we support and empower parents to make positive, lasting changes for themselves and their children. Working alongside social care practitioners and adult specialists in domestic abuse, mental health, and substance misuse, you'll be part of a passionate, co-located team based within Lancashire County Council Children's Services. Together, we're helping families stay safe, healthy, and reach their full potential-aligned with the vision set by the Children and Families Partnership Board. You will be a member of our team of specialist Family Safeguarding Recovery Coordinators. In this role, you will provide intensive substance misuse support on a one to one and group work basis through the Family Safeguarding parent recovery programme in a variety of settings. Where: Lancashire Part Time Hours: 22.5 per week Actual Salary Range: £16,716.76 - £19,201.41 dependent on experience (based on full time hours, pro rata for part time hours) Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours. Responsibilities About the role: <ul><li>Work closely with local Children's Services Teams and Change Grow Live core team members to help families access relevant support.</li><li>Provide both specialist and general interventions through one-to-one sessions or group work.</li><li>Support families in developing key life skills such as budgeting, parenting, and accessing education or employment.</li><li>Liaise regularly with your Team Leader and Children's Services Team Managers to ensure timely escalation and resolution of concerns.</li><li>Carry out home visits, conduct drug testing, and complete Parenting Needs Assessments.</li><li>Prepare detailed written reports and attend meetings including Child Protection Conferences, Core Group Meetings, and Child in Need Meetings.</li></ul>About you: <ul><li>Experience of working with families displaying challengingbehavior in one or more of the following fields: social work;youth offending; substance misuse; probation; health; familywork; education; youth and community.</li><li>Ability to manage challenging behavior in a calm and professional manner. </li><li>Knowledge of current legislation surrounding young people, families, and safeguarding practice.</li><li>Sound working knowledge of Child Protection.</li><li>Sensitivity in working with complex and diverse cultural family issues. </li><li>Sound working knowledge of the impact of hidden harm, honor-based violence, child sexual exploitation and FGM. </li></ul>What we will give to you: <ul><li>25 days holiday (+ bank holidays) rising by 1 day for each years' service "Capped at 30 days" </li><li>Paid 'Wellness' hour each week along with a 'Wellness' hub and Employee Assist Programme </li><li>Contributory pension scheme </li><li>Several benefits incl. discounts for shopping, cinema, holidays, etc. </li><li>A friendly and supportive team </li><li>Training, career development &amp; progression opportunities </li><li>Refer a friend scheme and receive vouchers if candidate is successful. </li></ul>Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role. If this sounds like you and you would like to begin your journey with Change Grow Live, then we would love to talk to you. If you require sponsorship, please note that this role is not eligible for a Health and Care Worker visa. You may be eligible for sponsorship under the Skilled Worker route but must meet the minimum salary requirements for the role. You can find out more here Skilled Worker visa: Overview - GOV.UK (<a href="http://www.gov.uk" target="_blank">www.gov.uk</a>) Salary Range (pro rata if part time) CGL points 23 to 28 (£27,861.26 - £32,002.35) ILW / OLW /Fringe N/A - Outside London Weighting Area Interview Date 28/5/2025 Closing Date 14/5/2025 If you have any questions on this opportunity that you would like to talk through please contact us using the below details: Kathryn Coleman | <a href="mailto:Kathryn.Coleman@cgl.org.uk" target="_blank">Kathryn.Coleman@cgl.org.uk</a> This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

The Vacancy Join Our Team as a Housing Support Worker! *Please note that this is a fixed-term position which will terminate on 31 March 2026. Do you enjoy helping people gain their independence and thrive? As a Housing Support Worker, you will be working with vulnerable adults who may be experiencing homeless and isolation. You will be self-motivated, solution focused and a forward thinker, with safeguarding awareness to help make a real difference to our people's lives. What we're looking for: <ul> <li> A genuine passion for supporting people with housing and other needs.</li> <li>Experience of providing housing advice in 1-1 and group work settings.</li> <li>The ability to remain calm under pressure and respond to distress with empathy.</li></ul>Why Join Us? We understand that when people feel supported and valued, they can achieve great things - and we want you to be part of that. Here's what you'll enjoy as part of our team: <ul> <li>Flexible working options to help you balance work and life in a way that suits you.</li> <li>Hybrid working (where applicable) - enjoy the best of both worlds!</li> <li>25 days annual leave plus bank holidays, increasing to 30 days with service - because your time off matters.</li> <li>A wealth of learning and career development opportunities, with paid and tailored training to support your growth.</li> <li>Free, confidential Employee Assistance Programme 24/7,including access to counselling and GP services - your wellbeing is a priority.</li> <li>Employer contributory pension scheme to help secure your future.</li> <li>Great maternity, paternity and adoption benefits to support you and your family.</li> <li>Exclusive care workers discounts to make life a little easier.</li> <li>Access to a range of Employee Networks including People of Colour, LGBT+, Mental Health and Accessibility - we embrace and celebrate diversity.</li> <li>A variety of health and wellbeing initiatives to keep you feeling your best.</li> <li>Cycle to Work Scheme to help you stay active and reduce your carbon footprint.</li> <li>Access to a Corporate Health Plan to support your physical and mental health.</li></ul>We embrace diversity and are committed to creating an inclusive, anti-racist environment where everyone can thrive by being their true self. Join us in driving this important agenda forward and help shape a workplace where all voices are valued! If you're ready to use your skills to help others succeed, we'd love to hear from you. For an informal chat about the role please contact Rebecca Davison, Service Manager via <a href="mailto:Rebecca.davison@foundationuk.org" target="_blank">Rebecca.davison@foundationuk.org</a> or 07841 371 697. Apply Now! The closing date for applications is 25 May 2025, but we may close it early if we receive a high number of strong candidates, so don't delay! Interviews will be held on 04 June 2025. Good Luck! The Company The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country.

Housing Support Worker (Complex Needs)

The vacancy Fixed Term until 30th April 2026 37 hours per week We have an exciting opportunity for a Housing Support Officer to join our Community Service team. This role provides support to customers by ensuring appropriate information and advice is given to assist them to sustain their tenancies. You will maintain a caseload of customers and deliver a person-centred support to those who often present with complex needs requiring a skilled response e.g. those in crisis, with complex welfare benefit issues or at risk of homelessness. You will provide advice and guidance regarding housing, health, social care, budgeting, benefits, debt management and employment. You will empower customers to develop the necessary skills and motivation to improve their lives and successfully sustain independent living. About you: We are looking for someone who has experience of providing support, advocacy or advice and guidance work in a housing, support, health, social care or customer service setting, with an awareness of the issues affecting vulnerable people. You will need to be solution focussed, have effective communication skills including the ability to liaise with a wide range of customers, a positive attitude towards team working, be self-motivated and own an ability to manage time and prioritise workloads. Full training will be given within a supportive team. Due to the nature of this role, you will need to be able to drive with access to your own vehicle or alternative transport. The successful candidate will also be subject to a satisfactory Enhanced DBS check. We review applications when received, so we may close the vacancy early if we find that perfect candidate. If the role interests you, then apply now. Alliance life At Alliance we want to create places to live that our customers are proud to call home. Our teams care about the lives of the people who live in our 7000 homes. We want our customers to belong, feel safe, and thrive in a successful community. Our values are what makes us tick. Our colleagues bring their AGAME to deliver great services and to support each other to be the best they can be. AMBITIOUS FOR ALL - We are one team, aiming high for our customers. GENUINE - We are authentic and encourage everyone to be themselves. AWAKE TO OPPORTUNITY - We are constantly curious and drive innovation through collaboration. MAKE THE DIFFERENCE - we are proactive and strive to make a positive impact. EFFECTIVE - We are professional and can be relied on to achieve consistently good results. We want you, to be you Alliance Homes is committed to building a workforce that reflects the diversity of our customers and communities. We're creating a values-led culture and want to build a truly inclusive workplace, where all our colleagues have opportunities and are celebrated for making a real difference. We welcome applications from a diverse range of talented individuals who can help us reach this goal. We are proud to be a Disability Confident Leader. We guarantee that any individual with a disability, a member of the LGBTQ+ community or those from an underrepresented Ethnic group, will get an interview if they match the minimum essential criteria for the role. We want you to have every opportunity to showcase your talents so please let us know if there is anything we can do to make the recruitment process work for you (adjustments due to a disability e.g dyslexia, times of the day to avoid due to childcare or caring responsibilities to name a few). Vacancies to fit you Here, you can work where and how you choose*. It's about outputs rather than time spent in the office. You can work from one of our hubs, your home, or by connecting to a hotspot if you're out and about. We've created flexible workspaces where everyone is welcome and invested in technology so you can log in anywhere and anytime and take control of your work/life balance. Our head office in Portishead is situated by the Marina, with free parking and within easy walking distance to high street shops, coffee bars, restaurants, and several supermarkets. The offices are newly refurbished offering a modern 'agile' and collaborative working environment. If you need any support with your application, please call 03000120120 or email <a href="mailto:askhr@alliancehomes.org.uk" target="_blank">askhr@alliancehomes.org.uk</a> and we will be happy to help. *dependant on role The benefits 25 days annual leave plus bank holidays Your Alliance Day - a day off on your work anniversary Family Friendly Leave Enhanced Pension Scheme Health Care Cash Plan Learning and Development opportunities Discounts Portal Wellbeing Programme Make the Difference Day Employee Assistance Programme

Housing Support Officer

Job Details Job Opportunity - Senior Income Management Officer - Income Team Hours: 37 Hours per week Salary: Grade 8 (£34,314.00 - £37,035.00) Location: St James Road, Dudley Directorate/Service area: Housing &amp; Communities, Income Team An exciting opportunity has arisen for a Senior Income Management Officer within the Income team. We are passionate about providing excellent customer service to Dudley MBC customers and deliver high performance, continuing to see monthly reductions in rent arrears collection rates in what is a challenging financial time for all. This involves the maximisation of income, debt recovery and providing support, advice, information and guidance to customers to avoid financial difficulties. In addition to this the post holder will have generic responsibility for keys tasks such as Court work, complex cases, Use &amp; Occupation accounts, Former Tenancy Arrears, Projects, Prisoners and Deceased accounts. Key requirements: • To contribute to and develop practical rent recovery processes. • To manage staff as required to promote efficient operation of services. • To undertake research and support policy development and service improvements. • Strong financial literacy and understanding of income management processes. • Ability to work effectively with a wide range of residents, often those facing financial difficulties • Excellent communication and interpersonal skills • Knowledge of welfare benefits systems and relevant legislation. • To contribute to the development of systems, processes and procedures which maximise both income and service efficiency. • To produce statistical data and performance reports as directed to promote effective performance management. • To attend and represent Dudley council at court for possession proceedings. • To plan, monitor and provide progress reports on agreed service improvement projects, highlighting risks, issues and dependencies. • To have experience of using NEC housing system and able to interpret and train others on software developments within the system • Carry out home visits to engage with customers and assist in resolving outstanding debt • Deal with enquiries from internal and external customers and respond in writing, on the telephone or face to face as appropriate • Ability and willingness to work flexibly and to attend meetings and other events outside normal business hours to meet the needs of the service. • Ensure support of safeguarding procedures to support the safety and well being of customers. The full Job Description and Person Specification is attached for your reference, but if you would like any further information, please contact Margaret Calleja on 01384 816279 or Brett Harris on 01384 812477. So that we can demonstrate Dudley's commitment to diversity and inclusion and to improve bias in the recruitment process that could create barriers for candidates. Your personal data will be anonymised when you apply, to ensure that you comply with our anonymisation process, please ensure you have removed your name and date of birth from any attachments prior to uploading them to your application. Online application forms will only be accepted for this vacancy, online facilities for jobs are available at public libraries within the Dudley Borough. All applicants must be able to provide documentation to prove their right to work in the UK. Please note: Dudley MBC does not currently offer sponsorship for candidates without the Right to Work in the UK. If you require support completing an online or paper application form and or interview techniques, please contact Dudley Adult and Community Learning on 01384 818 143 or <a href="mailto:acl@dudley.gov.uk" target="_blank">acl@dudley.gov.uk</a> who can support with Digital Skills and Job Applications. If you have a disability and require assistance in making an application please contact the HR Resourcing Team via <a href="mailto:HR.Resourcing@dudley.gov.uk" target="_blank">HR.Resourcing@dudley.gov.uk</a> If you are experiencing a problem whilst applying for a position, please follow the link below to the WM Jobs Help Page in the first instance <a href="https://help.wmjobs.co.uk/" target="_blank">https://help.wmjobs.co.uk/</a> If the WM Jobs Help Page does not resolve your issue then please contact the HR Resourcing Team via <a href="mailto:HR.Resourcing@dudley.gov.uk" target="_blank">HR.Resourcing@dudley.gov.uk</a> Dudley Council will check the information that you have provided against any details already held for accuracy and completeness. The Council will check, share and cross match your information both internally within the council and with external organisations to protect public funds and prevent or detect crime, only where the law allows us to do so. The Council's full Privacy and Disclaimer Statement can be accessed on the website at <a href="https://www.dudley.gov.uk/privacy-disclaimer-statement/" target="_blank">https://www.dudley.gov.uk/privacy-disclaimer-statement/</a> N.B. We reserve the right to close this vacancy prior to the advertised date should we receive a large number of applications #LI-DMBC2019 Attached documents SIMO JD.docx SIMO PS.docx Benefits List

Senior Income Housing Officer

The Vacancy Do you take pride in delivering excellent customer service? Do you get satisfaction from a role that involves multi-tasking and finding solutions? Do you enjoy organising and facilitating social events? McCarthy Stone is the leading UK's retirement living providers. We are recruiting a House Manager on a 1 year fixed term contract to join the team at our Southborough Gate development based in Tunbridge Wells, Kent. Built in 2019, Southborough Gate is a Retirement Living development that consists of 43 apartments with the over 60's in mind, providing excellent on-site facilities and set within beautiful grounds. Hours: 30 hours per week - Monday to Friday. (We can be flexible around school hours) Hourly rate: £21,490.34 per annum Benefits: Group personal pension, life assurance, Employee Assist Scheme, and flexible working hours working in the most beautiful surroundings, generous annual leave entitlement. About the Role of a House Manager We are seeking a customer centric House Manager to exemplify the high-quality customer standards that we are renowned for. Our House Manager's key role is to enhance our Homeowner's quality of life and enable them to maintain their independence. This is a diverse role encompassing high level customer service and front of house and facilities management. The successful candidate will be responsible for building a strong community with our homeowners through event coordination, and regular meetings to report company updates and address the priorities of our residents. Some of the House Manager duties within this role include: <ul> <li>Welcoming new Homeowners and supporting them to settle into their apartments.</li> <li>Providing a professional front of house service and dealing all visitors in a friendly manner.</li> <li>Being the first point of contact for all our Homeowners and offering them help, support and advice as necessary.</li> <li>Working in collaboration with our partners and suppliers to ensure the smooth running of the estate</li> <li>Being the 'face' of McCarthy Stone for the families and friends of our Homeowners.</li> <li>Dealing with Homeowners issues with sensitivity and understand the need for confidentiality and respect their privacy.</li> <li>Managing the development -gardens and grounds - in an efficient and effective manner, providing our Homeowners with a safe, secure, well maintained, and pleasant environment</li> <li>Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.</li> <li>Ensuring that all Health and Safety requirements are adhered to.</li></ul>The successful candidate will have the following key competencies: <ul> <li>Excellent communication skills with a real "can do" attitude.</li> <li>Extensive experience in a professional customer service orientated position.</li> <li>A professional approach with high quality standards.</li> <li>Thrives in a busy a varied role, where every day will be different.</li> <li>Be resilient and can problem solve effectively.</li> <li>An awareness of basic Health and Safety will be a distinct advantage.</li> <li>A good level of computer literacy including Microsoft Word and Outlook.</li> <li>Previous/current work based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.</li></ul>Could this role be the perfect job for you? Apply now! All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date. McCarthy Stone celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background. We do not offer sponsorship; we will only be considering UK based applications. About Us As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of January 2025, McCarthy Stone operates over 545 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2025 as well as making the Great Place to Work Wellbeing list! Our Customers The Benefits 24 days annual leave Pension plan Life assurance Employee assistance helpline Health screening Eyecare voucher scheme Long service award Testimonials "I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. It's a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team." Linda Diamond - House Manager "Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks ... it's all about our great people and how welcome they make you feel ... even if it was through a screen!" Andrea Waldron - Senior HR Business Partner "From my first week I felt like part of the team, everyone is helpful and pro-active, which is crucial in a fast paced environment. I've had the opportunity to work on some exciting projects, it's a very 'hands-on' approach here with plenty of opportunity to be involved and play a part in delivering developments." Emily Bishop - Principal Planning Associate "Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment, watching them settle in and make friends, and then watching them lead a happy and carefree retirement is very rewarding." Caroline Craig-cordel - Sales Consultant "I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier, every day. And what we do is so important to our homeowners! In my marketing career before I couldn't dream about customers sharing their thoughts about my campaigns, but here it happens all the time." Stan Smolyar - Head of Brand Previous Next

House Manager

The vacancy Permanent Full time (37 hours per week) Closing date: 18th May 2025 Come make a real difference as one of our Housing Managers! Everyone should have a warm, safe, affordable home. As our Housing Manager, you'll play a starring role in making this a reality for thousands of people living in our communities. The housing team is the heartbeat of our organisation. As our Housing Manager you'll inspire your team to provide exceptional, customer-focussed, localised neighbourhood management services. You'll work closely with the Head of Neighbourhoods to embed a human-centric culture where the thoughts, opinions and voices of our tenants are heard and acted on. You'll support the development and delivery of plans that provide an early intervention and prevention approach to neighbourhood management and support our tenants - helping them to avoid crisis and maintain their tenancies. What you'll bring to the team You'll coordinate, manage and supervise the delivery of customer-focussed services across neighbourhood and estate management and supported living service HomePlus. You'll help the team develop and manage effective neighbourhood action plans that provide positive outcomes for our tenants and the communities that we serve - creating a case conferencing approach across teams and with external partners. Working with local and national partners, you will ensure that our tenants get the help and support they need, encouraging your team to act as an advocate for tenants to get them the support they need. What we are looking for <ul> <li>An inspiring manager who can support and motivate their team and deliver ambitious plans and objectives.</li></ul><ul> <li>Experience in a tenancy or housing environment with expert knowledge of neighbourhood services, housing legislation and regulations.</li></ul><ul> <li>A customer champion who will put our tenants first and makes sure this is embedded across their team so that tenants feel this.</li></ul><ul> <li>The ability to listen and learn but most importantly to act on what you're hearing.</li></ul>About the team The housing team is the heartbeat of Two Rivers Housing. It is fundamental to everything we do and plays a key role in advocating for our tenants. Whether it's working with the wider team to get repairs or home improvements completed or reaching out to our local partners to find additional support - doing the right thing for our tenants is at the heart of everything this team does. We've listened to our tenants and heard what they need from the housing team now and in the future. Using this feedback, we've started to reshape the team to enable us to provide truly localised neighbourhood housing services. Our housing team are pretty amazing, and now we have some new exciting opportunities for people to come and join them! We have redesigned the service to allow us to have more time to be present in our neighbourhoods and really get to know our tenants. This will help us be more focussed on problem solving and nipping issues in the bud. It will also help us work more closely with other teams and partner organisations, for the benefit of our tenants and neighbourhoods. This means we have some great new roles to advertise over the next few weeks. So, if you're looking to make a real difference in your community and want to be part of a great team get in touch! More about us Trust isn't a tagline - it's everything. It's how we build relationships, how we make decisions, and how we prove, day in and day out, that we do what we say. It's also the thing that underpins our core values and sets out what our customers can expect from us and what we expect from our team and the partners we work with. We want our tenants to know that we're here, we care and make them feel at home from the moment they step through the door. It's not just about having a home - it's about finding a place to build a life and feel safe while doing so. And the same can be said for our team. Two Rivers is a place with purpose, where you can be a part of something and make a real difference. We'll help you develop and grow, in a place where you'll find like-minded people and you can truly be yourself. Warm, safe, affordable homes are about more than bricks and mortar. It's a feeling of community, securing and belonging. So, whether you're a tenant living in one of our homes or a member of the team - when you join the Two Rivers community, you'll always feel like You're Home Now. Our benefits Competitive salaries Cashback healthcare scheme Pension options Employee assistance programme Competitive holiday entitlement Cycle-to-work scheme

Housing Manager

The vacancy Permanent Full time (37 hours per week) Closing date: 18th May 2025 Come make a real difference as one of our Neighbourhood Managers! Everyone should have a warm, safe, affordable home. As part of our neighbourhood team, you'll play a starring role in making this a reality for thousands of people living in our communities. The housing team is the heartbeat of our organisation. As one of our Neighbourhood Managers, you'll act as a customer champion, advocating for our tenants and working with the wider team and external partners to get them the support they need. You'll work hard to makes sure our customers are supported and able to sustain their tenancies, build communities and makes sure our neighbourhoods are places where our tenants can thrive. Spending your days out and about in our communities, you'll be highly visible and the first point of contact for the tenants in your patch. You'll welcome tenants to their new home, completing the sign-up process and making sure they have everything they need to feel at home. It will be your job to really get to know our tenants, understand their needs and make sure their voices are heard across the organisation. What you'll bring to the team You'll be a true advocate for our tenants - building positive relationships and taking ownership of the issues and queries they raise with you. You'll work with the team and external partners to make sure these are resolved, and keeping tenants updated. You'll get to know the tenants in your patch and develop a deep understanding of their needs and the needs of the wider community, working together to prioritise and address these. As a true customer champion, you'll take a human-centric approach, implementing reasonable adjustments where required to make sure you are providing equitable services for our tenants. What we are looking for <ul> <li>A customer champion that will fight to get our tenants the support that they need.</li></ul><ul> <li>Experienced in working in challenging customer facing situations, with excellent communication, diplomacy and customer service resolution and negotiation skills.</li></ul><ul> <li>Proven understanding and experience in delivering statutory housing services or similar services.</li></ul><ul> <li>The ability to listen and learn but most importantly to act on what you're hearing.</li></ul>About the team The housing team is the heartbeat of Two Rivers Housing. It is fundamental to everything we do and plays a key role in advocating for our tenants. Whether it's working with the wider team to get repairs or home improvements completed or reaching out to our local partners to find additional support - doing the right thing for our tenants is at the heart of everything this team does. We've listened to our tenants and heard what they need from the housing team now and in the future. Using this feedback, we've started to reshape the team to enable us to provide truly localised neighbourhood housing services. Our housing team are pretty amazing, and now we have some new exciting opportunities for people to come and join them! We have redesigned the service to allow us to have more time to be present in our neighbourhoods and really get to know our tenants. This will help us be more focussed on problem solving and nipping issues in the bud. It will also help us work more closely with other teams and partner organisations, for the benefit of our tenants and neighbourhoods. This means we have some great new roles to advertise over the next few weeks. So, if you're looking to make a real difference in your community and want to be part of a great team get in touch! More about us Trust isn't a tagline - it's everything. It's how we build relationships, how we make decisions, and how we prove, day in and day out, that we do what we say. It's also the thing that underpins our core values and sets out what our customers can expect from us and what we expect from our team and the partners we work with. We want our tenants to know that we're here, we care and make them feel at home from the moment they step through the door. It's not just about having a home - it's about finding a place to build a life and feel safe while doing so. And the same can be said for our team. Two Rivers is a place with purpose, where you can be a part of something and make a real difference. We'll help you develop and grow, in a place where you'll find like-minded people and you can truly be yourself. Warm, safe, affordable homes are about more than bricks and mortar. It's a feeling of community, securing and belonging. So, whether you're a tenant living in one of our homes or a member of the team - when you join the Two Rivers community, you'll always feel like You're Home Now. Our benefits Competitive salaries Cashback healthcare scheme Pension options Employee assistance programme Competitive holiday entitlement Cycle-to-work scheme

Neighbourhood Manager

Specialist Housing (Independent Living) Team Leader A place to make things happen Location: Burnley, Hybrid with travel to schemes across the region as required. Salary: £37,006 per annum Permanent: 35 hours per week, Monday - Friday between 8am and 6pm. We believe everyone should have a safe and affordable place to call home. It's this belief that drives everything we do and inspires us to go above and beyond for our customers. We pride ourselves in understanding their needs and delivering the best customer service, every time. We're also proud to be at the forefront of change. We're on a journey of transformation, finding new ways to support our customers - and our people. If you're looking for a career where you can learn new skills, try new things and shape your future, there's a place for you at Accent. About the role As a Specialist Housing (Independent Living) Team Leader, you'll ensure that our Specialist Housing services are delivered efficiently, with the highest quality, and in line with customer needs. You'll deliver coaching, leadership, and accountability to ensure that colleagues and customers are safe, supported, highly satisfied with our services and performance targets are met. You will play a vital role in embedding customer-centric behaviours and promoting safe working practices. To view/download the full Specialist Housing Team Leader job description please click here. Salary The spot salary for the Specialist Housing (Independent Living) Team Leader post is £37,006 per annum for applicants who fully meet the requirements of the post. Applicants, who do not meet all the requirements of the post, will start 5% or 10% below the spot salary. About you The ideal candidate will have CIH Level 4 Certificate in Housing or equivalent (or willingness to work towards it), proven experience in managing teams and delivering high quality housing and support services. Strong leadership skills with the ability to coach and inspire teams is key, along with in-depth knowledge of housing and specialist housing practices. You will have experience with performance management, excellent communication skills, the ability to write reports &amp; presentations, and be able to engage fully with customers and stakeholders. Specialist Housing (Independent Living) Team Leader Interviews 1st stage interview will take place on Monday 10th May. Successful candidates will be required to complete a Congruity questionnaire in advance of their 2nd stage interview. 2nd stage interviews will take place on Thursday 22nd May and will consist of a presentation and interview. If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met. Please don't delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated. If you have any queries about the role, please email: "<a href="mailto:PeopleServices@accentgroup.org" target="_blank">PeopleServices@accentgroup.org</a>". Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license. We are excited about our future and if you are too, we'd love to hear from you.

Specialist Housing (Independent Living) Team Leader

You will be responsible for delivering a sustainable, supportive, and effective end-to-end housing support service to a diverse range of Octavia residents, helping to achieve Octavia's wider vision. Working closely with the Housing Support team, this hands-on role involves a variety of tasks including home visits, property inspections, resident liaison via email and phone, assessments, and attending contractor site visits. A key part of the role is building strong internal and external partnerships to ensure residents live in homes that meet their needs, with effective coordination between residents, departments, and external agencies to ensure timely completion of works. You will actively manage and coordinate the utilisation of adapted properties and oversee the adaptations programme, ensuring delivery within agreed KPIs and to Local Authority standards. The role also includes managing and developing contracts to demonstrate value for money, improving service delivery, and handling complaints through to satisfactory customer resolution. A good understanding of property maintenance, building standards, and contract management is essential, as well as ensuring that adaptation, handyperson, and gardening cases are completed to a high standard. Requirements For this position, we have listed the requirements we believe are essential for this role: Experience <ul> <li>Experience of co-ordinating services dealing with the needs of vulnerable residents within budget and handling complex cases </li> <li>Experience of handling safeguarding cases</li> <li>Understanding and experience of adaptations/repairs management including an understanding of health and safety, fire safety and other property standards legislation </li> <li>Experience of utilising IT (including Microsoft Office) in multi locations</li> </ul>Knowledge <ul> <li> Understanding of the needs of vulnerable older people, and those with complex needs including physical and/or mental health, learning disabilities, and/or chaotic lifestyles</li> <li>Awareness of housing management law and practice, health and safety, housing transfers, repairs and adaptations </li> <li>Knowledge of managing customer contact via a CRM system and online communication channels </li> </ul>Qualifications / Skills <ul> <li> A passion for the continuous improvement of Customer Experience </li> <li>Excellent verbal &amp; written communication skills and ability to influence at different levels</li> <li>Excellent organisational &amp; planning skills</li> <li>Commitment to involving &amp; working in partnership with service users &amp; residents, offering real choice in the way services are delivered to them</li> </ul>Benefits The salary for this role is £32,850 per annum with up to 10% pension contribution. We also offer a fantastic additional benefits: <ul> <li>Flexible-working</li> <li>Life Assurance</li> <li>Employee Wellbeing App/ Mental Health Support</li> <li>Online GP Service</li> <li>Cycle to work</li> <li>Opportunities for self-development with over 60 courses available to self-enrol</li> <li>Opportunities to volunteer in our Charity Retail Stores or on our Befriending Programme</li> </ul>Together, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices of our employees. Everyone is welcome. Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.

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