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Job title: Housing Assistant Salary: B3 £25,584 - £27,269 Hours: 37 Contract: Permanent &amp; Temporary Location: Various locations As a Housing Assistant you'll thrive on providing high quality customer care and making a difference for residents and communities of Leeds, supporting Housing Leeds's ambition to be the best local authority housing provider in the UK. Housing Leeds is part of Leeds City Council, managing 54000 Council homes across Leeds. Leeds City Council is one of the largest employers in the region with over 14,000 employees. We seek to recruit and develop talented individuals who embody our council values and ambitions . About you As a Housing Assistant, you will bring to the role: <ul> <li>Experience of working in a customer facing environment</li> <li>A strong customer focus, putting customers at the heart of everything you do</li> <li>Be able to communicate effectively and sensitively with customers and colleagues</li> <li>Be able to follow relevant procedures and use systems to record and maintain information</li> <li>Work effectively as a team to ensure that tasks are completed</li> </ul>About the role The Housing Assistant role is responsible for supporting tenancy management activity for Council Housing tenants, including managing customer contact and administering tenancy management procedures for one of our housing offices or teams. As our next Housing Assistant you'll be responsible for working as a team to ensure that a range of customer contact and administration tasks are completed on time and to a high standard. What we offer you We take pride in offering the best employee experience, with benefits including: <ul> <li>a competitive salary and annual leave entitlement plus statutory holidays</li> <li>membership of the West Yorkshire Pension Fund with generous employer contributions</li> <li>flexible and hybrid working arrangements subject to service requirements</li> <li>a clear career pathway and continuing professional development opportunities</li> <li>a range of staff benefits to help you boost your wellbeing and make your money go further</li> </ul>How to apply Apply for this job online by completing the online application form. Read our guidance for further advice. Please check your information carefully and ensure you complete all sections before submitting your application. If you have any queries or would like an informal chat about the role please contact Peter Wajdner by phone on 01133785638 or by email <a href="mailto:peter.wajdner@leeds.gov.uk" target="_blank">peter.wajdner@leeds.gov.uk</a>. We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We promote diversity and want a workforce that reflects the population of Leeds. Leeds City Council is ranked 70 on the Stonewall Equality Index 2024. We are also an Age friendly employer, a Mindful employer and a Disability Confident leader All new Leeds City Council appointments are made subject to the satisfactory completion of a six-month probationary period. This role is based in the UK. Employment is conditional on confirmation of the right to work in the UK - either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa. If you do not have the right to work in the UK and the role does not meet eligibility for sponsorship, please consider carefully whether you meet the eligibility to apply. Job Description Job Purpose: To provide quality housing management services to meet the needs of customers and communities, making a positive contribution to the social and physical environment of the area. Principal Responsibilities: <ul> <li>In liaison with the manager/senior officer, to be responsible for ensuring delivery of a high quality and efficient services. </li> </ul> <ul> <li>To assist in providing a range support services for internal and external customers.</li> <li>To work as part of a team of housing advisors to provide customer focused services.</li> <li>To liaise with colleagues in order to prioritise work to meet conflicting deadlines.</li> <li>To maintain accurate records and track progress of work.</li> <li>To assist with the induction of new staff including the demonstration of duties. </li> <li>Ordering and monitoring stock supplies.</li> <li>Preparing routine correspondence and standard letters and forms.</li> <li>Managing meeting rooms and dealing with hospitality and signing-in of visitors.</li> <li>Assist with the arrangements for conferences, forums and other events.</li> <li>Act as the first point of contact for visitors and customers - both in person and on the telephone.</li> <li>Provide an excellent customer service to customers, colleagues and visitors.</li> <li>To use IT applications and databases effectively to deliver tasks. Operate relevant equipment/ICT packages e.g. word, excel, databases, spreadsheets, Internet.</li> <li>To input and retrieve data using computerised systems.</li> <li>To collate and prepare information from a variety of sources.</li> <li>Operate relevant equipment/ICT packages e.g. word, excel, databases, spreadsheets, Internet.</li> <li>Undertake general financial and administration duties.</li> <li>Attend and participate in relevant meetings as required and to take notes at meetings.</li> <li>Be aware of and comply with policies and procedures relating to safeguarding, health, safety and security, confidentiality and data protection, reporting all concerns to an appropriate person.</li> <li>Understand and abide by the Council's equal opportunities policy in the duties of the post and as an employee of the Council.</li> <li>Participate in training and other learning activities and performance development as required.</li> <li>To gather information from service users to assess the service required.</li> <li>Make appropriate referrals for housing support as and when required.</li> <li>Contact with tenants using various forms of communication, including visits to tenants in their own homes.</li> </ul>PERSONAL SPECIFICATION ESSENTIAL REQUIREMENTS: It is essential that the Candidate should be able to demonstrate the following criteria for the post within the context of the specific role duties and responsibilities: Candidates will only be shortlisted for interview if they can demonstrate on the application form that they meet all the essential requirements. Method Of Assessment will be through one or more of the following Application Form, Test, Interview or Certificate. Skills required <ul> <li>Ability to deal with the general public in a responsive manner.</li> <li>Ability to deal with high volumes of enquiries both at the public counter and over the telephone.</li> <li>Ability to demonstrate patience and understanding with service users.</li> <li>Ability to deal with relevant procedures and maintain standard documentation.</li> <li>Ability to advise service users on relevant procedures.</li> <li>Ability to work within a team.</li> <li>Ability to communicate effectively and sensitively both face to face in writing and by telephone.</li> <li>Ability to demonstrate customer care.</li> <li>To adhere to LCC Financial Rules and Regulations and Standing Orders.</li> <li>To handle cash accurately.</li> <li>Ability to use computerised systems.</li> <li>Ability to record and maintain information received from all sources accurately.</li> <li>To provide a welcoming environment to service users.</li> <li>To assist other members of staff with duties when required.</li> <li>A good level of numeracy and literacy skills. </li> </ul>Knowledge required <ul> <li>An awareness of customer care.</li> </ul>Experience <ul> <li>Of working in a customer facing environment.</li> <li>Of working as part of a team.</li> </ul>Behavioural &amp; Other Related Characteristics require <ul> <li>Demonstrate a commitment to Council Values.</li> <li>Positive and flexible approach to change.</li> <li>Commitment to maintaining a healthy and safe environment.</li> <li>Willing to support and promote equality and diversity.</li> <li>Commitment to providing excellent service to customers.</li> <li>Commitment to personal learning and development.</li> </ul>PERSONAL SPECIFICATION DESIRABLE REQUIREMENTS: It is desirable that the Candidate should be able to demonstrate the following criteria for the post within the context of the specific role duties and responsibilities: Candidates are not required to meet all the Desirable requirements however these may be used to distinguish between acceptable candidates. Skills required <ul> <li>Of working in an office environment.</li> </ul>Knowledge required <ul> <li>Knowledge of the role of the Council Housing Service and its responsibilities in managing homes and communities.</li> <li>Knowledge of current housing issues.</li> <li>Awareness of customer engagement.</li> <li>An understanding of equality issues.</li> </ul>

Housing Assistant

The Sureserve Group of businesses provides market-leading compliance and energy services across the UK, with over 3,200 employees working from over 20 offices. Sureserve Compliance South, part of the Sureserve Group, delivers heating services within the social housing sector across London &amp; the South East. We support our clients across domestic gas, commercial gas, renewables, and electrical services. We are London's largest, most successful gas contractor, focusing on long-term contracts with our clients to offer our staff job security and progression opportunities. Duties <ul> <li>Responsible for customer services including complaint resolution</li> <li>Work closely with HR colleagues on employee-related issues that may occur throughout the employee lifecycle.</li> <li>Attend all contract meetings and report back to the Head of Region</li> <li>Monitor parts usage and credit returns to procurement department</li> <li>To ensure compliance is met on all contracts</li> <li>Responsible for all financial invoicing on time and chargeable works management</li> <li>Ensure letter procedure is adhered to and take full responsibility for no access procedure</li> <li>Achieving and maintaining 100% compliance on servicing programmes</li> <li>Manage key functions and roles within the Region</li> <li>Be the main link with our clients in terms of contract management</li> <li>Handle all forms of feedback from customers and clients and take appropriate action; take the lead on championing customer service</li> <li>Ensure the fleet of your region is kept to a high standard. Working with the fleet department when necessary, reporting any issues as they happen</li> <li>Assist in the preparation of bidding and contracting for new work</li> <li>Heavily involved in recruiting and monitoring probationary periods</li> <li>All associated ad-hoc administrative duties</li> </ul>The successful candidate will have <ul> <li>Previous Area Manager experience preferably from a social housing/construction background</li> <li>Able to provide a high level of courteous, professional customer service</li> <li>Highly proficient in MS Office, in particular Outlook and Excel</li> <li>Good written and verbal communication skills</li> <li>Flexible attitude with strong organisational skills</li> </ul>What we can offer you <ul> <li>Salary exchange pension</li> <li>Employee assistance programme</li> <li>28 days annual leave including bank holidays, rising by one day with each full year of service (max five additional)</li> <li>Enhanced family leave (dependent on length of service)</li> </ul>Sureserve is committed to creating a diverse and inclusive workplace. We celebrate individual differences and believe that they contribute to our collective success. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact <a href="mailto:scs.careers@sureserve.co.uk" target="_blank">scs.careers@sureserve.co.uk</a> Successful applicants will be subject to eligibility checks including the right to work in the UK and DBS checks. Business Sureserve Compliance South Locations Wokingham Yearly salary £50,000 - £55,000 Employment type Full-time

Area Manager - Domestic Gas Social Housing Contracts

Bank Intensive Housing Management Workers Salary: £12.53 - £15.17 per hour Contract type: 0 hours contract Location: Onsite at Collins Street, Oxford Role Overview This is an exciting opportunity to join our Care and Support Team within asupported housing setting. You'll be working alongside other Intensive HousingManagement Workers to manage the health and safety of the building and tosafeguard the clients who live here by answering clients enquiries and providingreactive support to those that are in crisis in the absence of the main supportteam. Key Responsibilities - Ensure that Health &amp; Safety checks are carried out by the team inaccordance with A2Dominion's policies and procedures and that voids are kept toa minimum. - Ensure safeguarding policies are followed - Reception duties including answering the telephone, coordinating transportwhen necessary, updating the appointment book and signing in and out visitorsand keys - Process voids and report/follow up repairs - Engage with external partners to ensure the best outcome for our residents - Ensure reporting documents are being completed - Work closely with the support team and housing officer to address anybreaches of a client's license with the aim of preventing client evictions andfocusing on tenancy sustainment - Report to the Senior Intensive Housing Management Worker (IHMW) to highlightany concerns regarding the running of the building that compromises the safetyof the building, staff and the residents that live within it - Providing emotional support in a sensitive and empathetic manner, offeringguidance in accordance with procedures and the boundaries of the job role More about you You won'tnecessarily have experience in this sector, as we recognise that transferableskills and experience are just as valuable. We are specifically looking for candidates with the right skills and attitudes,who will demonstrate and promote our values of caring by nature, working bettertogether and thinking for tomorrow. - Basic MS Office skills and willingness to learn new systems - Strong organisational and multi-tasking skills with the ability to prioritisetasks effectively - Excellent communication and interpersonal skills with the ability to remaincalm under pressure - Ability to work independently and as part of a team, showing initiative andproblem solving capabilities - Experience in Homelessness and/or substance misuse and/or mental health ispreferred but not necessary - Able to remain calm and professional in challenging situations to reduceconflict About A2Dominion We are a UKhousing association committed to a new vision - providing homes people love tolive in. With over 38,000 homes in management across London and southern England, weprovide a wide range of homes for social, affordable, and private rent,specialist services, as well ashomesfor sale and shared ownership. Our 70,000+ customers come from a diverse range of backgrounds with varyinglevels of income. We're here to provide them all with homes that are safe, highquality and sustainable. And with social housing roots going back eight decades, we continue to ensurethat every penny of profit is reinvested into our charitable social purpose -delivering more homes and better services for customers. Choosing us is easy As an employee of A2Dominion, we want you to feel rewarded and have a choice offlexible benefits, salary exchange benefits, and rewards and discounts thatwork for you, wherever you are in your life. We offer awide range of staff benefits. For this role, these include: - Equivalentof 25 days' holiday (Plus Bank Holidays) increasing up to 28 days with 3 yearsof service - Up to 8% contributory pension - Investment in your learning and development In addition,all permanent and fixed-term employees receive a generous annual allowance ofup to £300 to use towards health and lifestyle benefits for both you and yourfamily. We alsooperate a Cycle to Work Scheme whereby employees have access to cyclingequipment throughout the year and can pay via monthly salary deductions. If you require a reasonable adjustment during the recruitment process, pleasecontact our Resourcing Team to request: <a href="mailto:resourcing@a2dominion.co.uk" target="_blank">resourcing@a2dominion.co.uk</a> A2Dominion Group is a Disability Confident Employer which means that we arecommitted to employing disabled people and will: actively look to attract andrecruit disabled people, provide a fully inclusive and accessible recruitmentprocess, offer an interview to disabled applicants who meet the minimumcriteria for the job, be flexible with assessing people so disabled applicantshave the best opportunity to demonstrate that they can do the job, makereasonable adjustments as required. At A2Dominion Group, we recognise the positive value of diversity, promoteequality and inclusivity in our hiring processes. We always aim to recruit theperson who is most suited to the job and welcome applications from people ofall backgrounds - men and women, people of all ages, sexual orientations,nationalities, religions, and beliefs. Meeting the role requirements We recognisethat some females will only apply for a role if they meet 100% of rolerequirements. If this sounds like you, we'd still encourage you to applyand also to arrange a call with one of our Resourcing Team to discuss yourapplication further at <a href="mailto:recruitment@a2dominion.co.uk" target="_blank">recruitment@a2dominion.co.uk</a> A2Dominion are proud to be a family friendly employer Everyone iswelcome at A2Dominion Group. We know that equality, diversity, and inclusivitymake us better. We embrace the unique contributions of our people and seek tocreate a workplace where everyone feels like they belong. Find out why ourpeople love working with us. Join us at A2Dominion, where your expertise will be integral to our recoveryjourney, creating lasting positive changes in the lives of our customers. Ifyou possess the right motivation and drive to contribute to our recovery andchange initiatives, we invite you to apply and be a crucial part of our team.

Bank Intensive Housing Management Worker

Job Description Contract Type: Permanent Working Hours: 37 hours per week Worker Type: Hybrid Worker Salary: Starting Salary is £44,711 (Level one) rising to £47,754 (Level four) per annum (pro-rata for part-time) Location: Loxley House, Station Street, Nottingham, NG2 3NG We've got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you've been looking for? Read on to find out more... Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best. In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you. * You can read more about the different benefits offered to colleagues working for Nottingham City Council here. About the Role The postholder will assist the Homelessness Strategy Manager to devise, mobilise and lead high level projects which will prevent and relieve homelessness for the citizens of Nottingham. This will involve internal and external partnership orchestration, cross-sector stakeholder coordination, service design, strategic commissioning and the management of contracts and grant agreements. About You The ideal candidate will have: <ul> <li>Thorough knowledge of homelessness legislation, local and national policy drivers and current issues relating to homelessness prevention and rough sleeping</li> <li>Experience of working with a range of stakeholders and partners on housing related projects to achieve shared outcomes and meet local needs within budgetary agreements.</li> <li>Experience of performance management , able to set goals and targets and take appropriate mitigating action when necessary</li> <li>Excellent standard of literacy and communication skills. Able to produce clear and accurately written documentation for a range of audiences, reflective of service users, providers, policy makers, senior managers and politicians.</li> <li>Experience of presenting business cases and project updates to a variety of Boards and understanding the level of detail required for each</li></ul>You can find the job description for this post here At Nottingham City Council we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on the additional information for applicants page. For informal enquiries please contact Rachael Harding, Homelessness Strategy Manager by email at <a href="mailto:rachael.harding@nottinghamcity.gov.uk" target="_blank">rachael.harding@nottinghamcity.gov.uk</a> Closing Date: 16th May 2025 Please note there may be occasions where we close the advert before the closing date and we encourage you to apply as soon as possible. Interviews will be held: Monday 2nd June or Tuesday 3rd June 2025 If you have any technical issues when completing your application, please contact our Employee Service Centre: <a href="https://emss.freshdesk.com/support/home" target="_blank">https://emss.freshdesk.com/support/home</a> By applying to this job, you agree to our Terms &amp; Conditions. About Us Thank you for your interest in working for Nottingham City Council. As one of the largest employers in Nottingham we offer a wide range of roles across a range of services. In return for your skill, drive and commitment to serving the people of Nottingham, we can help you to develop an exciting and rewarding career, with access to the following benefits. In addition to working within a great team and a competitive salary you will have access to: <ul> <li>26 days annual leave (rising to 33 days after 5 years' service) + bank holidays with the ability to buy additional leave annually </li> <li>Access to a generous, defined benefit pension scheme offering 17.9%</li> <li>Smart Working - to support your work life balance </li> <li>Health and wellbeing benefits including access to our Employee Assistance Programme</li> <li>Discounted membership at selected local sports and fitness centres, cinema, shopping and much more!</li></ul>Nottingham City Council is committed to recruiting a talented workforce that reflects the communities we serve. We are a fair and inclusive employer and welcome applications from people from all backgrounds and with different abilities. We recruit for diversity and value difference. We particularly want to hear from you if you are from Minority Ethnic communities, identify within the Lesbian, Gay, Bisexual, Transgender and Queer+ community (LGBTQ+) and if you are Disabled - these groups of people are underrepresented in our workforce, and we'd like to reflect our local population more through our recruitment processes. We are supportive of flexible working arrangements wherever possible and we would encourage you to discuss this with us during the selection process, should this be something you are interested in.

Senior Homelessness Policy Officer

The Home Ownership &amp; Revenues Unit (HORU) are looking to recruit a HORU officer to help deliver a quality customer-focussed service to customers and service partners, in respect of: <ul> <li>Right to Buy - Coordinating the sale of Council properties under the Right to Buy scheme in accordance with Statutory legislation.</li> <li>District Heating - Monitoring and managing customer heating accounts of approximately 6000 properties. Which involves billing, monitoring payments / usage, producing statements and dealing with general enquiries</li> <li>Business Management / Revenues &amp; Collection - Providing a suite of business management services to all housing related teams within the place portfolio. This includes co-ordinating the billing and collection of sundry debts in relation to rechargeable repairs, RTB charges and other housing charges. This involves monitoring and liaising with the Central Debt recovery Team and legal services with regards to the recovery of income.</li> </ul>The successful applicant must have good communication skills and be able to communicate effectively with customers / debtors and service using written, face to face and telephone methods. You will need to demonstrate a good knowledge and experience of using Excel, both using existing spreadsheets and creating new ones to interrogate large amounts of data. Please note this post is currently under review and the Job description and grade could be subject to change We are investing in our workforce and are promoting opportunities to our under-represented groups. We value equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ+ people, so that our teams reflect the communities in the city we serve. We are also supporting staff with unpaid caring responsibilities to work flexibly. It is a great time to join us and we welcome your application. Under the Disability Confident Scheme, disabled applicants, who meet the essential criteria of this job, are guaranteed an interview. Full-time employees work 37 hours for 52 weeks of the year and we offer a generous holiday entitlement. We are open to discussions about a wide range of flexible working opportunities which benefit you and the Council, including reduced hour contracts, working part time or as a job share. All successful candidates will be required to complete a Basic DBS check. If you are appointed to this role, your starting salary will be at the bottom of the grade. If you provide payslip evidence that your basic pay is greater than the bottom of the grade, we will consider starting you at the point of minimum advantage within the grade. Equality of pay is extremely important to us. All roles at Sheffield City Council are going through an evaluation process which may result in changes to some pay arrangements from 2026. Find out more on our Sheff news page

Home Ownership Officer

Salary: Grade CD 3-6 Contract: Permanent Hours: Full time Location: Selby High School, Selby We are looking to employ a dedicated Premises Officer to provide a high quality service, supporting our Facilities Manager in ensuring our school buildings and grounds are maintained and run efficiently. The successful candidate will form part of our premises team who take pride in maintaining our buildings and grounds and ensuring a secure and safe environment. You will need experience of building maintenance with the ability to carry out routine, planned and emergency repairs and maintenance whilst having a good understanding of health and safety within the workplace. A flexible approach to working arrangements is essential as a shift system is in operation between the hours of 6.30 am - 8.00 pm Monday to Friday and also includes some Saturday morning work, on a rota basis. If you would like to speak to somebody about any of these roles or visit the school, please contact SLT PA Caroline Airth on 01757 244833 or <a href="mailto:admin@selbyhigh.co.uk" target="_blank">admin@selbyhigh.co.uk</a>. Application forms are available from our school website at <a href="http://www.selbyhigh.co.uk/" target="_blank">http://www.selbyhigh.co.uk/</a> . Please note we cannot accept CVs and our standard application form must be completed. Key Dates: Closing date: 23 may 2025 Interview date: TBC Key Documents: Job Description.docx In addition to your salary we offer an excellent Employee Wellbeing package, supporting physical, mental and financial health and wellbeing. We are committed to meeting the needs of our diverse community and aim to have a workforce reflecting this diversity. We are also committed to safeguarding and promoting the welfare of children, young people and adults. We have a robust child protection policy and all staff will receive training relevant to their role at induction and throughout employment at the school. We expect all staff and volunteers to share this commitment. These posts are subject to satisfactory references and enhanced Disclosure and Barring Service criminal records check for work with children. An online search may be undertaken for shortlisted candidates as part of the recruitment process on information available in the public domain. Candidates should disclose anything that may be relevant in line with Keeping Children Safe in Education. North Yorkshire Council (NYC) advertise vacancies on behalf of schools and external organisations (third parties) in North Yorkshire. NYC are not responsible for the recruitment/employment practices of third parties and accept no liability in relation to the vacancy and any subsequent recruitment/employment processes. Enquiries regarding the vacancy or practices should be made directly with the third party.

Premises Officer

Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people's lives. Housing Officer Paignton - covering Torbay £32,887 - £34,617 per year plus £600 car allowance 37.5 hours per week We are looking for an experienced Housing Officer to join our Housing Operations team. As a Housing Officer you will play a key role in delivering a high-quality housing management service that meets the identified needs of customers and the wider community. The role will involve visiting properties across the region and working with colleagues across different service areas to address a number of issues which could pose risks to the welfare of our residents and the condition of our properties. These include repairs, property neglect, sublet and abandoned properties, hoarding and anti-social behaviour. If you are a hardworking and enthusiastic individual, then this could be the challenge you are looking for. The role of Housing Officer will include: <ul> <li>Effective management of anti-social behaviour cases</li> <li>Collaboration with colleagues in Property Services and Lettings to ensure the effective allocation of void properties</li> <li>Managing tenant expectations about repairs and escalating any property maintenance issues affecting tenant welfare via appropriate channels</li> <li>Managing complaints about service delivery</li> <li>Working with colleagues in other service areas to help the organisation meet its compliance obligations (fire safety, water hygiene, gas safety and data protection)</li> <li>Providing general advice on all aspects of tenancy to enable sustainability</li> <li>Working with a range of external agencies to resolve a range of issues affecting tenant welfare including domestic abuse, anti-social behaviour and safeguarding)</li> <li>Working with administrative colleagues to complete a range of tenancy management process including tenancy conversions, permissions, mutual exchanges, successions and service charges</li> <li>Enforcement of tenancy breaches</li></ul>Skills and experiences: <ul> <li>Recent experience undertaking a similar role and a passion for supporting tenancy sustainment and working with vulnerable people</li> <li>Proven experience of delivering high quality tenancy and customer service</li> <li>Excellent skills in analysing and diagnosing problems and implementing solutions ideally with experience of this in relation to anti-social behaviour</li> <li>Excellent communication skills both verbal and written</li> <li>Working knowledge of relevant regulations and good practice</li> <li>An understanding of Microsoft Office packages including Word, Excel and Outlook is essential and knowledge of SAP, ReACT and Radar would be advantageous</li> <li>Travel will be a requirement of the role, therefore a full valid driving licence is essential</li></ul>Why work for us? Sanctuary Housing is one of the UK's leading social landlords, providing around 70,000 homes across England. We give our residents good quality, affordable homes in communities that they can be proud of. As part of a not-for-profit organisation, we reinvest any surplus we make back into the local communities we serve. Our Benefits As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering: <ul> <li>25 days annual leave (rising to a maximum of 30 days) plus public holidays</li> <li>A pension scheme with employer contributions from Sanctuary</li> <li>Life Assurance</li> <li>Employee Advice Service including counselling</li> <li>Cycle to Work scheme</li> <li>Voluntary health plans </li> <li>Employee discounts </li> <li>Wellbeing support and tools</li> <li>Employee recognition scheme</li> <li>Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues</li> <li>£32,887 per annum (rising to £34,617 per annum after 12 months, subject to satisfactory performance)</li></ul>View the job profile (if the link is unavailable please visit the Sanctuary careers website) Closing Date: 8 May 2025 If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you - <a href="mailto:housing.recruitment@sanctuary.co.uk" target="_blank">housing.recruitment@sanctuary.co.uk</a> We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application. View more detail about what it's like to work for our organisation, and what we offer on our Sanctuary careers pages at - <a href="http://www.sanctuary.co.uk/join-our-team" target="_blank">www.sanctuary.co.uk/join-our-team</a> Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status. Building Equality and Diversity Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent illegal working. A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.

Housing Officer

The Role Neighbourhood Manager Southwark | Up to £43,174 per annum* Are you a natural leader with a passion for community and operational excellence? Do you thrive in a fast-paced environment where no two days are the same? If so, we want you to join our team in Southwark! As a Neighbourhood Manager, you'll play a pivotal role in ensuring the smooth and effective delivery of our services, keeping local streets safe, clean, and well-managed. Working alongside our management team, you'll oversee operations, build strong relationships within the community, and tackle environmental and parking challenges head-on to create a thriving, harmonious neighbourhood. Why Join Us? <ul> <li>Competitive Salary: Up to £43,174* (£39,178 basic + performance bonus of £3,996)</li> <li>Flexible Schedule: 42 hours per week across 5/7 days, including some evenings and weekends (1 in 3 weekends)</li> <li>Great Time Off: 33 days annual leave (25 days + 8 bank holidays)</li> <li>Career Growth: Ongoing training and development opportunities</li> <li>Meaningful Work: Make a real impact in your local community</li> <li>Exclusive Perks: Employee discount scheme &amp; comprehensive pension plan</li></ul>What You'll Be Doing: <ul> <li>Leading with Impact - Support the Assistant Contract Manager to ensure seamless service delivery and operational excellence.</li> <li>Building Bridges - Engage with Residents' Associations, Councillors, Police, and Business Owners to foster a strong, safe community.</li> <li>Driving Success - Monitor budgets, payroll, and resources to maintain efficiency and cost-effectiveness.</li> <li>Empowering Teams - Manage and mentor a team of supervisors, providing guidance, training, and performance oversight.</li> <li>Making a Difference - Ensure smooth deployment of staff and uphold contract requirements to maintain the integrity of Southwark's public spaces.</li></ul>What We're Looking For: <ul> <li>Leadership &amp; Management Experience - Minimum 3 years leading diverse teams and inspiring performance.</li> <li>Analytical &amp; Organised - Strong commercial acumen with the ability to present to senior management and manage KPIs.</li> <li>Tech-Savvy - Proficiency in MS Office and experience in data collection and analysis.</li> <li>Problem-Solver - Excellent communication skills with a proactive and solutions-focused approach.</li> <li>Licensed Driver - Full, clean UK driving licence required.</li></ul>Join APCOA, where your expertise is valued, your growth is supported, and your impact is felt. If you're ready to take the next step in your career and help make Southwark a better place for businesses and residents alike, we'd love to hear from you! APPLY NOW and be part of something bigger. We are committed to diversity and inclusion, ensuring APCOA is a fair and welcoming place to work-regardless of age, race, gender, or background. Your success is our success!

Neighbourhood Manager

Fixed Term - 2 years The opportunity has arisen for a Technical Officers to join the multi-disciplinary Royal Greenwich Disability &amp; Home Improvement Team, providing services to the homes of Greenwich residents across all tenures. With a focus on supporting older and vulnerable borough residents to live independently in their own homes by adapting or improving their environment. This rewarding job will suit applicants who have a strong commitment to the delivery of high-quality services to vulnerable people and an understanding of housing problems faced by older people and those with disabilities. You will need to have a HND or equivalent qualification in a building or housing standards related subject with relevant experience or have extensive relevant experience in this area of work. The successful candidate will have a detailed knowledge and understanding of domestic construction and will be able to identify defects in domestic dwellings and appropriate remedies. Be able to design and specify simple disabled adaptations and schedules of repair work. Carry out the duties of a contract administrator, including financial control of contracts. An understanding of and ability to apply all relevant legislation is also essential. It is preferable that you are able to <ul> <li>provide technical support on housing standards, home improvements and be HHSRS competent.</li> <li>inspect temporary accommodation, used by the Council to ensure the properties are safe to occupy.</li> <li>identify hazards and produce concise accurate reports detailing defects/hazards and the action required to rectify.</li> <li>support on empty property and home improvement works as necessary.</li> </ul>For an informal discussion about this opportunity, please contactPaul Gray ; <a href="mailto:Paul.Gray@royalgreenwich.gov.uk" target="_blank">Paul.Gray@royalgreenwich.gov.uk</a> . If you require any assistance in viewing or accessing this opportunity, please contact <a href="mailto:recruitment@royalgreenwich.gov.uk" target="_blank">recruitment@royalgreenwich.gov.uk</a> or call 020-8921-8977 Diversity Statement: Royal Borough of Greenwich values the diversity of its community and aims to have a workforce that reflects this. We therefore encourage applications from all sections of the community. High Volume Applications: Royal Borough of Greenwich reserves the right to close any vacancy earlier than the advertised closing date should there be a high volume of applications received. Standard DBS: This role requires a Standard DBS. (This post is exempt from the Rehabilitation of Offenders Act,1974). Advert Close: All vacancies close at midnight unless otherwise stated. How Applications are Scored: Each application is scored according to how well the supporting statement addresses each point on the Person Specification for the role. Candidates will be short-listed for interview on the extent to which they meet the specific points within the Person Specification. The Person Specification is supplied with the job advert. When completing your application, please use the supporting statement section to tell us how you meet each of the points on the Person Specification. We need to have this information in order to consider your application. Salary: Salaries advertised are for a standard working week of 35 hours unless otherwise stated. Please use this 'Salary Calculator to help you calculate a pro rata salary. Our Staff Values: Our Staff Values are important to us. Candidates will be continuously assessed against our staff values throughout the recruitment process. Where candidates demonstrate views and behaviours that do not meet the standards of our staff values, we reserve the right to reject their application/ registration.

Technical Officer

Overview Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options. Our core values are 'Be open, be compassionate and be bold' and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential. We have an exciting opportunity for a Recovery Coordinator who has the skills and experience to assess and engage with our service users, ensuring that they access the right intervention at the right time, in a way that best meets their needs. Due to the various working locations involved a valid full UK Driving License and access to a vehicle is desirable. Where: Wirral Full Time Hours: 37.5 hours per week Full Time Salary Range: £27,861.26 - £32,002.35 dependent on experience (pro rata for part time hours) Responsibilities About the role: <ul><li>Supporting service users from point of entry into the service and through their treatment/recovery journey </li></ul><ul><li>Providing screening, assessment, and recovery planning and onward referral </li></ul><ul><li>Reducing drug and alcohol related harm to service users and the wider community </li></ul><ul><li>Promoting carer, service user and community involvement </li></ul><ul><li>Providing advocacy for access to partnership services </li></ul><ul><li>Working with service users to support social (re)integration, enabling them to lead meaningful and purposeful lives: promoting recovery, resilience, peer support and self-determination </li></ul><ul><li>Research, design and prepare subject matter and materials for groups / pods. </li></ul><ul><li>Deliver structured content within group settings to service users at various stages of recovery </li></ul><ul><li>Engage with debriefing and evaluations with co-facilitators after groups/pods have taken place, reviewing progress and identifying concerns with service users </li></ul><ul><li>Tailor specific workshops around the needs of the service users, such as: anger management, sleep disorders, relationships, etc </li></ul>About you: <ul><li>Have a strong understanding of substance misuse issues and experience of working within a similar field </li></ul><ul><li>Experience of working with groups/pods and managing group dynamics, such as conflict or challenging behaviour. </li></ul><ul><li>Be an excellent communicator, both verbal and written with good IT skills.</li></ul><ul><li>Proactive and able to work on own initiative with excellent time management and prioritising skills </li></ul><ul><li>Have a good working knowledge of mental health interventions, services, and good practice </li></ul><ul><li>Be a supportive team player with strong interpersonal skills with the ability to work in partnership with a wide range of professionals, agencies, and internal/external stakeholders </li></ul><ul><li>Ability to manage change successfully in a way that prioritises the needs of service users </li></ul><ul><li>Understand the importance of information governance processes and commit to follow and apply all necessary safeguards </li></ul><ul><li>Seek out learning opportunities to improve and broaden your professional knowledge and skills and to contribute and oversee the learning and development of others </li></ul>What we will give to you: <ul><li>25 days of annual leave, plus bank holidays. Additionally, you'll receive one extra day of annual leave for each year of service during your first five years, therefore you will enjoy 30 days of leave after five years with us.</li></ul><ul><li>Paid 'Wellness' hour each week along with a 'Wellness' hub and Employee Assist Programme </li></ul><ul><li>Contributory pension scheme </li></ul><ul><li>Several benefits incl. discounts for shopping, cinema, holidays, etc. </li></ul><ul><li>A friendly and supportive team </li></ul><ul><li>Training, career development &amp; progression opportunities </li></ul><ul><li>Generous Refer-a-Friend Scheme </li></ul>Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role. If you require sponsorship, please note that this role is not eligible for a Health and Care Worker visa. You may be eligible for sponsorship under the Skilled Worker route but must meet the minimum salary requirements for the role. You can find out more here Skilled Worker visa: Overview - GOV.UK (<a href="http://www.gov.uk" target="_blank">www.gov.uk</a>) If this sounds like you and you would like to begin your journey with Change Grow Live, then we would love to talk to you. Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours. Salary Range (pro rata if part time) CGL points 23 to 28 (£27,861.26 - £32,002.35) ILW / OLW /Fringe N/A - Outside London Weighting Area Interview Date 16/5/2025 Closing Date 9/5/2025 If you have any questions on this opportunity that you would like to talk through please contact us using the below details: Mark Ashworth | <a href="mailto:Mark.Ashworth@cgl.org.uk" target="_blank">Mark.Ashworth@cgl.org.uk</a> This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

Recovery Coordinator

Overview Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options. Our core values are 'Be open, be compassionate and be bold' and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential. We have an exciting opportunity for a Recovery Coordinator who has the skills and experience to assess and engage with our service users, ensuring that they access the right intervention at the right time, in a way that best meets their needs. Where: This role is based at HMP The Portland, but some work will be required at HMP The Verne Full Time Hours: 37.5 per week Full Time Salary Range: £27,861.26 - £32,002.35 Contract Type: Permanent *Please note: Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours. Responsibilities About the role: <ul><li>Supporting service users from point of entry into the service and through their treatment/recovery journey </li></ul><ul><li>Providing screening, assessment, and recovery planning and onward referral </li></ul><ul><li>Reducing drug and alcohol related harm to service users and the wider community </li></ul><ul><li>Promoting carer, service user and community involvement </li></ul><ul><li>Providing advocacy for access to partnership services </li></ul><ul><li>Working with service users to support social (re)integration, enabling them to lead meaningful and purposeful lives: promoting recovery, resilience, peer support and self-determination </li></ul><ul><li>Research, design and prepare subject matter and materials for groups / pods. </li></ul><ul><li>Deliver structured content within group settings to service users at various stages of recovery </li></ul><ul><li>Engage with debriefing and evaluations with co-facilitators after groups/pods have taken place, reviewing progress and identifying concerns with service users </li></ul><ul><li>Tailor specific workshops around the needs of the service users, such as: anger management, sleep disorders, relationships, etc </li></ul>About you: <ul><li>Have a strong understanding of substance misuse issues and experience of working within a similar field </li></ul><ul><li>Experience of working with groups/pods and managing group dynamics, such as conflict or challenging behaviour. </li></ul><ul><li>Be an excellent communicator, both verbal and written with good IT skills </li></ul><ul><li>Proactive and able to work on own initiative with excellent time management and prioritising skills </li></ul><ul><li>Have a good working knowledge of mental health interventions, services, and good practice </li></ul><ul><li>Be a supportive team player with strong interpersonal skills with the ability to work in partnership with a wide range of professionals, agencies, and internal/external stakeholders </li></ul><ul><li>Ability to manage change successfully in a way that prioritises the needs of service users </li></ul><ul><li>Understand the importance of information governance processes and commit to follow and apply all necessary safeguards </li></ul><ul><li>Seek out learning opportunities to improve and broaden your professional knowledge and skills and to contribute and oversee the learning and development of others </li></ul>What we will give to you: <ul><li>25 days holiday (+ bank holidays) rising by 1 day for each years' service "Capped at 30 days" </li></ul><ul><li>Paid 'Wellness' hour each week along with a 'Wellness' hub and Employee Assist Programme </li></ul><ul><li>Contributory pension scheme </li></ul><ul><li>Several benefits incl. discounts for shopping, cinema, holidays, etc. </li></ul><ul><li>A friendly and supportive team </li></ul><ul><li>Training, career development &amp; progression opportunities </li></ul><ul><li>Generous Refer-a-Friend Scheme </li></ul>Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role. If you require sponsorship, please note that this role is not eligible for a Health and Care Worker visa. You may be eligible for sponsorship under the Skilled Worker route but must meet the minimum salary requirements for the role. You can find out more here Skilled Worker visa: Overview - GOV.UK (<a href="http://www.gov.uk" target="_blank">www.gov.uk</a>) If this sounds like you and you would like to begin your journey with Change Grow Live, then we would love to talk to you. Salary Range (pro rata if part time) CGL points 23 to 28 (£27,861.26 - £32,002.35) ILW / OLW /Fringe N/A - Outside London Weighting Area Closing Date 13/5/2025 If you have any questions on this opportunity that you would like to talk through please contact us using the below details: Haydn Evans | <a href="mailto:haydn.evans@cgl.org.uk" target="_blank">haydn.evans@cgl.org.uk</a> This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

Overview Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options. Our core values are 'Be open, be compassionate and be bold' and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential. We have an exciting opportunity for a Housing Support Recovery Coordinator who has the skills and experience to assess and engage with our service users, ensuring that they access the right intervention at the right time, in a way that best meets their needs. Travelling around Northamptonshire is a large part of this role to so having a full UK driving licence is desirable as you will be expected to be flexible in meeting with our services users in mutual spaces where they may feel more comfortable. Where: Northamptonshire, County wide Full Time Hours: 37.5 per week Full time Salary Range: £27,861.26 - £32,002.35 Dependent on experience, pro rata for part time hours Responsibilities About the role: <ul><li>Supporting service users from point of entry into the service and through their treatment/recovery journey</li><li>Providing screening, assessment, and recovery planning and onward referral</li><li>Reducing drug and alcohol related harm to service users and the wider community</li><li>Promoting carer, service user and community involvement</li><li>Providing advocacy for access to partnership services</li><li>Working with service users to support social (re)integration, enabling them to lead meaningful and purposeful lives: promoting recovery, resilience, peer support and self-determination</li><li>Increase and enhance partnership working with primary care, mental health services, housing and other voluntary organisations who are supporting individuals at risk of losing tenancies.</li><li>Work closely with the local authority, Health &amp; Social care sector, partners and any provision linked to preventing Homelessness and improve joint working</li><li>Provide wrap around support in emergency/temporary/supported accommodations across Northamptonshire</li></ul>About you: <ul><li>Have a strong understanding of substance misuse issues and experience of working within a similar field</li><li>Be an excellent communicator, both verbal and written with good IT skills</li><li>Proactive and able to work on own initiative with excellent time management and prioritising skills</li><li>Have a good working knowledge of mental health interventions, services, and good practice</li><li>Be a supportive team player with strong interpersonal skills with the ability to work in partnership with a wide range of professionals, agencies, and internal/external stakeholders</li><li>Ability to manage change successfully in a way that prioritises the needs of service users</li><li>Understand the importance of information governance processes and commit to follow and apply all necessary safeguards</li><li>Seek out learning opportunities to improve and broaden your professional knowledge and skills and to contribute and oversee the learning and development of others</li></ul>What we will give to you: <ul><li>25 days holiday (+ bank holidays) rising with each years' service "Capped at 30 days" allocated pro rata </li><li>Paid 'Wellness' hour each week along with a 'Wellness' hub and Employee Assist Programme </li><li>Contributory pension scheme </li><li>Several benefits incl. discounts for shopping, cinema, holidays, free eye test vouchers etc. </li><li>A friendly and supportive team </li><li>Training, career development &amp; progression opportunities </li><li>Generous Refer-a-Friend Scheme </li></ul>Please read attached Job Description for a more detailed out line of responsibilities and Person Specifications If this sounds like you and you would like to begin your journey with Change Grow Live, then we would love to talk to you. If you require sponsorship, please note that this role is not eligible for a Health and Care Worker visa. You may be eligible for sponsorship under the Skilled Worker route but must meet the minimum salary requirements for the role. You can find out more here Skilled Worker visa: Overview - GOV.UK (<a href="http://www.gov.uk" target="_blank">www.gov.uk</a>) Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours. Salary Range (pro rata if part time) CGL points 23 to 28 (£27,861.26 - £32,002.35) ILW / OLW /Fringe N/A - Outside London Weighting Area Closing Date 11/5/2025 If you have any questions on this opportunity that you would like to talk through please contact us using the below details: Ranjit Kaur | <a href="mailto:Ranjit.Kaur@cgl.org.uk" target="_blank">Ranjit.Kaur@cgl.org.uk</a> This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

Recovery Coordinator - Housing Support

Housing Management Coordinator North Shields - Hybrid working Permanent, Full Time (37.5 hpw) Pay £13.21 per hour (salary £25,838 per annum) and great benefits including Health Cash Plan! Home, a place where you belong This is a great opportunity for a Housing Management Coordinator to join our team here in North Tyneside LD (supported). As our Housing and Property expert, you'll focus on tenancy support for our customers, ensuring their homes are safe and well maintained. Providing a housing management service, you'll support them to manage and maintain their tenancy and rent accounts. Typical day as a Housing Management Coordinator <ul> <li> Making sure that our customers properties are homes they can be proud of, you'll support your customers by engaging and involving them in their tenancies. </li> <li> Help our customers with housing benefit claims, making sure that these are received on their rent account. </li> <li> Where there is a need, you'll also issue and sign warning letters and notices which may lead to attending court. </li> <li> Getting rooms ready for the next customers who needs our help and for maximum occupancy, you'll turn around vacant or void properties within set timescales. </li> <li> Ensuring we are health and safety compliant and that maintenance standards are met. </li> </ul>Fancy going home each day knowing that you have helped change our customers lives for the better? You'll do that here, working for one of the top ten Great Place to Work in the UK! You bring <ul> <li> Experience in managing a housing management caseload and overseeing landlord and housing management duties </li> <li> Know-how of re-letting of rooms or units, collecting rents, and taking formal tenancy action when needed. </li> <li> Able to take on a lead role within the team, offering guidance and support to your colleagues </li> <li> The ability to work on your own initiative, positively influencing people from all different backgrounds. </li> <li> A "can do" positive attitude, you're proactive and well organised, and able to work on your initiative. </li> <li> Confident working collaboratively with colleagues in other parts of the business as well as with external partners </li> </ul>Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role. This remains under regular review Our team You'll join Jack and our North Tyneside LD team, we're super passionate about what we do! We're really proud of dedication to ensure our customers are housed in a safe and compliant house. We're a supportive bunch and like to insert social or work fun. Job details <ul> <li> Hybrid working from home maximum 2 days a week, or base yourself at one of our services. </li> <li> Working 9am to 5pm </li> <li> Based at our service in North shields you'll spend your time travelling around the properties in our North Tyneside patch, Wallsend, Monkseaton, Whitley Bay, and North Shields. </li> <li> Able to use technology for creating and updating support plans, making benefit claims and doing tenancy signs ups, </li> <li> To get from A to B, you'll need a vehicle insured for business purposes. The great news is that we'll pay your mileage! </li> <li> You'll need an Enhanced DBS check done and we pay for that. </li> </ul> A place where you belong Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA and Disability) support us all to be our best. Together we make Home Group a great place to work ! What's in it for you? <ul> <li> 34 days leave (including bank hols and a "me day" to use for whatever you fancy) increasing to 39 and time off for volunteering too! </li> <li> Health cash plan saving you from £1140 per annum. We'll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more. </li> <li> Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us. </li> <li> We Grow Our Own colleagues (not literally of course!), when you're ready for the next step in your career, you can grow with us! </li> <li> Colleagues really matters to us, that's why we're the 10 th Best place in the UK for Wellbeing. Our tools and support help you when you need them. </li> <li> Learn more about our benefits on our website. </li> </ul> Find out more Click APPLY NOW to see our Housing Management Coordinator Job Description , find out about us and for help to apply . S ometimes we close a job early, so don't delay or you might miss out. Finally, do let us know if there's anything we can do, to help you shine in our process at <a href="mailto:recruitment@homegroup.org.uk" target="_blank">recruitment@homegroup.org.uk</a>

Housing Management Coordinator

Early Intervention Housing Officer - Children Services - Croydon Council Salary: Grade 9 £40,755 - £42,324 Fixed Term (18m) until October 2026 - 36 hours per week Job Purpose The Asylum Seekers and Displaced People team is a new service that has developed to support the needs of displaced people in Croydon. Working within the Future Croydon plan and its commitment to connect with residents and transforming services, the service coordinates the Council's cross cutting response to support for displaced people in Croydon who have arrived through Visa or Resettlement Schemes or are accommodated in Home Office (NASS) accommodation. Displaced people arrive in Croydon through the Homes for Ukraine Scheme, Afghan Humanitarian Schemes, ARAP and ACRS which are funded routes and other legal routes such as family reunification and sponsored visas. People also arrive at Croydon who are seeking asylum. All those arriving have experienced war or persecution that has meant they have had to leave their home country and as such they have, and continue to experience trauma often affecting their physical and mental health and wellbeing To date Croydon has welcomed over 700 people through the Homes for Ukraine Programme, 40 People through the Afghan resettlement Schemes and is home to 1200 asylum seekers at any one time, who are living in Home Office accommodation. About You Knowledge of Landlord &amp; Tenant Legislation, the Housing Act 1985, and the Protection from Eviction Act 1977. Detailed working knowledge of homeless prevention initiatives and their application and effectiveness. Detailed working knowledge of the welfare benefits system and its application. Knowledge of the UK Visa Schemes and rights of displaced people. Ability to be proactive and creative in preventing homelessness and resolving complex customer problems. Educated to a degree level or have significant experience working in a customer-driven service that works for the best customer outcome and strives for continuous improvement. Experience and knowledge of housing case law, homelessness, tenancy relations and good practice. Experience in managing complex situations including where clients have or are experiencing trauma and to be able to manage challenging behaviour effectively. Experience of engaging hard to reach and vulnerable families. Benefits You will be valued for your skills and expertise, supported by the team of experienced professionals, as well as the management at Croydon Council, one of the largest employers in the borough. We also offer: Highly competitive compensation package 29-31 days (grade equivalent) annual leave in addition to Bank Holidays and option to purchase more A pension scheme with an average employer contribution of 20% Continuing Professional Development - genuine opportunities to grow, develop and specialise in your career Management development programmes Investment into your wellbeing Access to Employee Discount scheme with a range of programmes (Cycle Benefit Scheme, GymFlex, Retail Discounts and more) We promote flexible &amp; hybrid working arrangements where possible to support a healthy work-life balance To view the Early Intervention Housing officer role profile click here Closing date Sunday, 11 May 2025 @ 11:59pm Equal Opportunities and Safeguarding Statement Croydon Council is an inclusive employer and welcomes applications from all sections of the community. Subject to business needs, we will be pleased to consider applications from candidates seeking flexible working arrangements and support hybrid working, whereby staff attend the workplace for part of their working week and work from home, or elsewhere, remotely for the rest of the time. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role. Croydon council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff to share this commitment. The Successful candidate will be subject to a DBS check.

Early Intervention Housing Officer - Grade 9 £40,755 - £42,324

Job Description Job Title: Lettings Officer Contract Type: Permanent Salary: £25,578.44 (£28,107.11 is achieved after 12 months successful performance in the role) Working Hours: 35 hours per week Working Pattern: Monday to Friday/Hybrid Location: Carlisle If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as a Lettings Officer You will deliver a quality lettings service for social housing, working closely with colleagues from Asset Services, Empty Homes Repairs Delivery teams and Housing Services to ensure that homes are let quickly and appropriately, at the required standard, minimising rent lost through empty homes. Role model Our Riverside Way values, and work closely with other teams to ensure that services meet our aspirations, and that our customers trust us to deliver on our commitments. Drive the continuous improvement of the customer experience, while relentlessly reducing waste and improving value. About you We are looking for someone with <ul> <li>Demonstrable commitment to Our Riverside Way values. </li> <li>Proven ability to show initiative, take ownership of tasks and successfully resolve customer queries. </li> <li>A strong customer focus, with excellent written and verbal communication skills. • Experience of working in lettings. </li> <li>Proficient in use of Microsoft Office Suite. </li> <li>Excellent attention to detail with the ability to work under pressure, deliver to strict deadlines and manage conflicting priorities. </li></ul>Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: <ul> <li>Competitive pay &amp; generous pension </li> <li>28 days holidays plus bank holidays</li> <li>Flexible working options available</li> <li>Investment in your learning, personal development and technology</li> <li>A wide range of benefits</li></ul>Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to avoid disappointment. Role Profile <ul> <li>Deliver end to end management of empty homes, from the point that notice is received (or handover date is received), to the creation of the new tenancy on the housing management system. Work collaboratively with colleagues in Asset Services and Housing Services to ensure that properties are let as quickly as possible, to the required standard. </li> <li>Manage notice periods, advising customers of their responsibilities, securing a forwarding address and making arrangements for any arrears to be paid, making arrangements for notice inspections and viewings. </li> <li>Manage customer housing applications where Choice-Based Lettings (CBL) and Common Housing Register (CHR) partnership delegate this responsibility to housing providers. </li> <li>Advertise and allocate properties in line with lettings policies and strategies, using CBL and CHR partnerships, local nomination arrangements and online advertising as appropriate, ensuring that photographs and information provided about the property are an acceptable quality. </li> <li>Carry out appropriate pre-tenancy checks, including an income and expenditure check, to support customers to ensure that they are able to afford the property and referring on for specialist support as appropriate. Take initial rent payments in line with our 'Rent when due' approach, and agree and set up payment plans. Support with on-boarding new customers through the Digital Tenancy Sign Up portal. </li> <li>Make appointments as necessary for viewings, sign ups, turn on and tests, liaising with colleagues in other teams. </li> <li>Maintain accurate customer records, preparing sign up documentation and creating tenancies in the housing management system, and accurate void management records to ensure that reporting is correct, up to date and reliable. Complete and upload the CORE form for all lettings. </li> <li>Establish a positive relationship with new customers, acting as the key point of contact until they have successfully moved in, answering questions and resolving issues to drive high levels of satisfaction with the lettings process. </li> <li>Ensure compliance with Group requirements in Health &amp; Safety, Safeguarding, Equality &amp; Diversity and Data Protection.</li></ul>Person specification Knowledge, Skills and Experience Essential <ul> <li>Demonstrable commitment to Our Riverside Way values. </li> <li>Proven ability to show initiative, take ownership of tasks and successfully resolve customer queries. </li> <li>A strong customer focus, with excellent written and verbal communication skills. • Experience of working in lettings. </li> <li>Proficient in use of Microsoft Office Suite. </li> <li>Excellent attention to detail with the ability to work under pressure, deliver to strict deadlines and manage conflicting priorities. </li> <li>Proactive approach, able to work flexibly and adapt to changing situations, and to support colleagues to do the same.</li></ul>Desirable <ul> <li>Competence in using Open Housing and Salesforce, or CX (Microsoft Dynamics) and CE.</li></ul>About Us Riverside is one of the UK's leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives and revitalising neighbourhoods dates back over 90 years. We have plans to build over 15,000 affordable homes over the next decade. Our ways of working Commitment to Diversity

Lettings Officer

Housing Officer - Children Services - Croydon Council Salary: Grade 9 £40,755 - £42,324 Fixed Term until April 2026 - 36 hours per week Job Purpose Croydon Council Young People's Service is recruiting for a newly created interim Housing Officer role to develop housing support team for our Care Experienced Young People. About You The post holders will provide additional support whilst working in collaboration with existing services to provide bespoke support arrangements tailored to the needs of our Care Experienced Young People. The post holders will help to enable and empower Care Experienced Young People towards independent living in sustained tenancies within the community. It is essential for post holders to be able to navigate difficult situations relating to housing matters effectively and sensitively, taking into consideration the needs of Care Experienced Young People. The team will be located within the Young People's Service which contains social workers and personal advisors who are the allocated workers Care Experienced Young People. The role will involve working directly with Care Experienced Young People, the Young People's Service teams, Croydon's housing and benefits departments and other relevant partner agencies to provide creative and solution focussed support to address a wide range of housing related needs. This is an exciting opportunity to work in newly created team. Benefits You will be valued for your skills and expertise, supported by the team of experienced professionals, as well as the management at Croydon Council, one of the largest employers in the borough. We also offer: Highly competitive compensation package 29-31 days (grade equivalent) annual leave in addition to Bank Holidays and option to purchase more A pension scheme with an average employer contribution of 20% Continuing Professional Development - genuine opportunities to grow, develop and specialise in your career Management development programmes Investment into your wellbeing Access to Employee Discount scheme with a range of programmes (Cycle Benefit Scheme, GymFlex, Retail Discounts and more) We promote flexible &amp; hybrid working arrangements where possible to support a healthy work-life balance To view the role profile please click here Closing date Sunday, 11th May 2025 @ 11:59pm Equal Opportunities and Safeguarding Statement Croydon Council is an inclusive employer and welcomes applications from all sections of the community. Subject to business needs, we will be pleased to consider applications from candidates seeking flexible working arrangements and support hybrid working, whereby staff attend the workplace for part of their working week and work from home, or elsewhere, remotely for the rest of the time. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role. Croydon council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff to share this commitment. The Successful candidate will be subject to a DBS check

Housing Officer - Grade 9 £40,755 - £42,324

Salary and grade: £32,367 per year, Grade 4 (subject to grade evaluation) Contract type: Permanent Hours: 37 hours per week Location: Hybrid/Abbey House, Abingdon Closing Date: Sunday 11 May 2025 (midnight) About the role and what we're looking for The community safety officer is a key role in the community safety team, working with partners to support the South and Vale Community Safety Partnership (CSP) and keep our communities safe. Main duties and responsibilities • Lead on anti-social behaviour (ASB) case management: o act as the first point of contact for residents who report ASB and hate crime to the councils, manage the response and record reports on the appropriate council systems; o utilise the district council/CSP tools set out in the Anti-Social Behaviour, Crime and Policing Act 2014 to respond to ASB in South and Vale; o organise, support and participate in ASB case conferences and action planning, including chairing meetings; o co-ordinate and chair regular neighbourhood ASB meetings, record and monitor actions and ensure they link effectively with wider partnership working; o provide information relating to ASB for the CSP, councils and other interested parties. • Lead on local community safety projects that support the CSP's priorities (e.g. ASB, serious violence, violence against women and girls): o carrying out Environmental Visual Audits (EVAs) with partners; o analysing crime data and other sources of relevant information (including outcomes from EVAs) to identify relevant projects; o researching best practice both locally and nationally to inform projects; o delivering projects with partners within local communities; • Co-ordinate CSP subgroups (including producing papers, minute taking, chairing meetings and monitoring delivery of actions). • Promote the performance of the community safety team to a wide range of stakeholders through a variety of channels including social media. • Provide advice to council teams and partner agencies on community safety matters. • Undertake such other projects and duties as may be required from time to time. Your essential skills, knowledge, and experience • strong analytical and problem-solving skills • good report writing skills • experience of project management • good IT skills including MS Word, Excel, PowerPoint, Internet and email • ability to work under pressure and meet tight deadlines • proven team working skills excellent interpersonal and communication skills - the ability to work with a wide variety or people • able to chair meetings • full driving licence and access to a vehicle You will be required to live within a reasonable commuting distance to the districts. (Although the councils are offering hybrid working arrangements, due to the nature of this role living within a reasonable commuting distance of the districts is an essential requirement.) Your essential qualifications • educated to A level or equivalent standard If you have the following experience or qualifications - it's a bonus • an understanding of community safety work and legislation • experience of partnership working • experience of dealing with ASB cases The benefits we offer • A basic 25 day annual leave per annum, rising to 29 days after five years. You also have all the bank holidays to look forward to and time off between Christmas and New Year. • Flexible working and annualised hours - a flexible approach to work that our employees love! • Salary pay awards - most jobs give scope for a pay increase after six months or the following April (depending on your start date) and we also review salaries each April. • A generous career average pension scheme which includes life insurance of three times your salary • No car park costs as there's ample free parking available • The opportunity to purchase a bike through Cyclescheme (cheaper than directly through a store) so that you can cycle to work • Various schemes to keep you healthy (reduced gym membership, free swims, contributory medical schemes, wellbeing appointments, free eye tests for DSE users, after work sports clubs and more) • We give you two days per year to volunteer within the local community. Interview dates: 19 &amp; 21 May 2025

Community Safety Officer

About The Role Are you passionate about maintaining beautiful, well-kept environments? Do you take pride in ensuring communal areas are clean, safe, and welcoming? If so, we have the perfect opportunity for you! LiveWest is looking for a dedicated and proactive Estate Officer to join our team. This role focuses on cleaning communal areas and undertaking grounds maintenance as a lone worker on our schemes across the Bristol/South Gloucestershire area. Key Responsibilities: <ul> <li>Maintain Communal Areas: Ensure that stairwells, walkways, laundry areas, and communal rooms are cleaned, kept tidy, and well-maintained.</li> <li>Grounds Maintenance: Keep communal garden areas neat and well-kept using appropriate tools and equipment.</li> <li>Area Upkeep: Regularly clean and disinfect bin areas to maintain hygiene standards.</li> <li>Minor Maintenance: Perform minor repairs in communal areas and report any issues requiring specialist attention.</li> <li>Customer Interaction: Act as the first point of contact for residents, addressing their concerns and directing them to the appropriate teams.</li> </ul> Why Join LiveWest? At LiveWest, we believe in creating vibrant, well-maintained communities where people love to live. As an Estate Officer, you will play a crucial role in achieving this vision. We offer a supportive work environment, opportunities for professional growth, and the chance to make a real difference in the lives of our residents. Join us and be part of a team that values dedication, quality, and community spirit. Apply today and help us keep our estates beautiful and welcoming for all! This role is being offered on a full time, permanent basis and will be based in the Bristol/South Gloucestershire area. For further information about this opportunity, please click here to view our candidate information pack. We are committed to safeguarding and promoting the welfare of vulnerable groups, and expect all colleagues to share this commitment. Appointment to the post will be subject to a satisfactory basic check via the Disclosure and Barring Service. About The Candidate To be a successful Estate Officer, you should have the skills, knowledge and experience for a Level 1 role (please see our candidate information pack) and the following: <ul> <li>Ability to carry out cleaning, grounds maintenance and caretaking duties to a high standard.</li> <li>Confident with simple IT such as MS Office, and willing to learn and use repairs reporting systems and other necessary IT packages.</li> <li>Ability to work with minimal supervision.</li> <li>Ability to make decisions confidently in order to resolve issues and deliver excellent customer service.</li> <li>Applies a practical approach to problem solving taking practical steps where required in order to achieve successful outcomes for estate and customers.</li> <li>Ability to handle difficult situations calmly, professionally at all times taking proactive approach to avoiding confrontation.</li> <li>Demonstrable practical skills either in a work or home environment.</li> <li>Desirable: Previous experience of communal cleaning and the use of grounds maintenance machinery.</li> </ul>Other organisations may call this role: Caretaker, Estate Supervisor. Please note: we are unable to provide visa sponsorship for this role; therefore, you must have the right to work in the UK to submit an application for this role. About The Company Our Reward and Benefits: <ul> <li>Working Style: Hybrid working with 2 - 3 days in the office to support your work/life balance. </li> <li>Generous Annual Leave: Start with 26 days, plus bank holidays, increasing to 30 days with length of service - and the option to purchase up to 5 extra days (pro rated for part time roles).</li> <li>Pension Contributions: Enjoy up to 9% employer contributions with our Defined Contribution scheme.</li> <li>Health Benefits and Perks: Access to a health care cash plan (worth up to £1,100 annually), virtual GP services, discounted gym memberships, and retail discounts including access to a Blue Light Card.</li> <li>Learning and Development: Invest in your future with ongoing personal and professional growth opportunities.</li> <li>Family Support: Policies designed to help you balance work and family life, including a new child payment.</li> <li>Wellbeing Matters: Priorities your health with mental health support, enhanced sick pay, wellness campaigns, and free flu jabs.</li> <li>Smarter Travel: Save with our Cycle to Work and Car Benefit schemes.</li> <li>Giving Back: Up to four paid volunteering days a year to support our communities. </li></ul>About Us: At LiveWest, we are united by a shared mission: to create a home for everyone. Each of us takes pride in playing our part in achieving this goal. Our values guide everything we do - from how we work together to how we deliver exceptional services to our customers. Collaboration is at the heart of LiveWest, and we believe that we achieve more when we deliver together. As one of the largest employers in the South West, our team of 1,800 talented colleagues provides a wide range of services to our 80,000 customers. We are passionate about nurturing local talent and creating opportunities for people within the communities we serve. We are committed to supporting our colleagues, giving them the autonomy and encouragement they need to thrive and reach their full potential. Together, we are building brighter futures for everyone. Inclusion at LiveWest: At LiveWest, we are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We believe that our differences drive innovation, creativity, and excellent, and we strive to create an environment where all colleagues can thrive. As a proud member of Inclusive Employers, a Disability Confident Employer, and a signatory of the Armed Forces Covenant, we are dedicated to supporting all our colleagues and ensuring that our workplace is welcoming and accessible to all. We welcome individuals of all backgrounds, experiences, and perspectives to join our team. LiveWest is dedicated to equal opportunity and actively works to eliminate discrimination and promote diversity at all levels. Join us in our mission to create vibrant and inclusive communities. Make a difference with LiveWest, where every voice is heard, and every contribution is valued. You can read more about Inclusion at LiveWest by visiting our website.

Estate Officer

Who is Warlord Games Warlord Games is the World's leading historical wargames company, with a mission to bring the joys of wargaming to the world. Our games are evocative and fun, capturing the pageantry and drama of warfare, and our miniatures are both historically faithful and packed with character and dynamism. We are looking for Community Managers to grow our wonderful hobby both locally and globally. What will the job involve? Building hobby communities by creating inspirational content - running painting and modelling demonstrations, organising inspiring gaming events that embrace all styles of play from competitive tournaments to narrative campaigns and acting as an ambassador for the hobby and the Warlord Games brand. You'll be doing this in-person at events and in stores, as well as posting online regularly to gain a highly engaged following, including livestreamed content. Who are we looking for? You'll need to be passionate about wargaming, though you don't need an encyclopedic knowledge of history or wargames rules - a desire to learn, explore and share your passion is far more important. You're the kind of person who never gets tired of demonstrating the joys of wargaming to a diverse audience. You'll be encouraged to contribute your own ideas and to try new initiatives, so you'll need to be entrepreneurial to succeed. What support will you get? We're a small company so you'll need to be pretty self reliant. What you will have is practical support from some of the most experienced people in wargaming, and more importantly every single person in Warlord Games cheering you on and helping however they can. We'll pay you fairly and ensure you share in the value of the community you build. How to apply. Send your CV along with a letter telling us about why this is the perfect job for you. Hours: 37.5 Location: UK based Contract: Permenent Salary: Depending on experience

Community Manager

Description Playground Games is looking for a Community Director to join our Fable team on a permanent basis. About us: As a first-party Xbox Game Studio, we are passionate about making genre-defining games that are accessible, beautiful, and, most of all, fun. We are excited to be rebooting the much-loved Fable franchise and are expanding our diverse team to create a new classic in the action RPG genre. About the role: As the Community Director, you will play a pivotal role in fostering and nurturing the vibrant community that surrounds our games. You'll be the primary liaison between our passionate player base and our development team, ensuring that player feedback is heard and addressed. Your responsibilities will include engaging with players across various platforms, organizing events and activities, crafting compelling content for newsletters and social media, and analysing community feedback to drive continuous improvement. The Community Director understands how game communities function, has the ability to communicate effectively and transparently, can handle online toxicity, knows how to increase player engagement and can cultivate and nurture an inclusive environment. This is a permanent role based at our state-of-the-art facilities in Royal Leamington Spa. We have a hybrid work model in place with a minimum of 3 days a week in studio. Relocation assistance is available if required. What you'll do: <ul><li>Utilize your deep understanding of gaming communities to identify player preferences, trends, and concerns. Act as the voice of our players, advocating for their needs and desires within the development process. </li><li>Exhibit strong written and verbal communication skills to effectively engage with players through newsletters, social media platforms, and other communication channels. Proficiency in editing images and videos will be beneficial for creating engaging content. </li><li>Develop and execute strategic plans for community engagement, including event organization, content scheduling, and project management. Coordinate with marketing and public relations teams to align messaging and activities. </li><li>Utilize analytics tools to track community engagement metrics, website traffic, and social media interactions. Leverage data insights to optimize community strategies and initiatives. </li><li>Demonstrate a deep passion for gaming and a comprehensive understanding of the gaming market. Stay informed about industry trends, game development processes, and the gaming community landscape. </li><li>Build, lead and mentor a team of community specialists, providing guidance, feedback, and support to ensure the team's success in achieving community engagement goals. Delegate tasks and responsibilities effectively to maximize team productivity. </li></ul>What you'll bring: <ul><li>A minimum of 5+ years' experience in a communications and/or community role for a large game or entertainment brand. </li><li>A minimum 3+ years' experience leading and managing community teams on major consumer brands and/or entertainment franchises. </li><li>Demonstrated track record managing major community programs at scale, including new channel growth, developer communications, influencer activations, and content creator initiatives. </li><li>Strong proficiency in written and verbal communication, with experience coordinating and managing content (images, videos, and copy) on all relevant platforms (Facebook, TikTok, Discord). </li><li>Experience managing key stakeholders, including internal teams, external partners, and community influencers, to drive collaborative initiatives and achieve shared goals. </li><li>Expert knowledge of existing and emerging social media platforms, analytics tolls, and trends. </li><li>In-depth knowledge of gaming culture, industry trends, and popular gaming titles. </li><li>Skilled copy writer with an eye for quality and can maintain a consistent voice across platforms. </li><li>Able to identify and mitigate potential social media issues related to cultural sensitivity, inclusivity, and representation in digital communication. </li></ul>Preferred: <ul><li>Advanced degree in Marketing, Communications, Public Relations, or related field. </li><li>Experience being in front of the camera as the representative of the game towards the community. </li><li>Able to travel, including international travel, and work non-standard hours as needed. </li></ul>This is a fantastic opportunity to make world-class games with an established, talented, and collaborative team at one of the industry's most exciting first-party game studios. Playground Games is proud to be an equal opportunity employer, we believe that diversity and inclusion fuels creativity. We are dedicated to creating a safe, comfortable and welcoming working environment. We strive to build an inclusive culture that encourages, supports and celebrates the diverse voices of our team members. It drives our innovation and connects us closer to our players. We are committed to equity, diversity, and inclusion across age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation. At Playground Games we recognise the importance of self-development, career progression, well-being and retention of our colleagues. We celebrate difference and welcome everyone to join us and to be themselves at work. If you require any reasonable accommodation to apply for this position, please contact us on [email protected]

Community Director

About Us Job Title - Community Engagement Officer (Richmond) Salary - £36,432 - £44,147 per annum Permanent - Full Time Richmond Civic Centre, Twickenham, London Objective of role Are you enthusiastic and do you believe in the power of communities to effect change? Would you like to create positive change in the local communities of Richmond and Wandsworth borough through the role of working for local government and wider partners to listen and respond to residents? If so, this exciting and demanding role may be for you. This role sits within the corporate centre of Richmond Council, to play a key role to deliver the community engagement programme that seeks to inform, involve and engage residents. As a part of the approach towards a 'localised' engagement programme, action has already been taken to ensure that engagement with residents in their local area is genuine, meaningful and ongoing. The role will deliver on the Council's Community Conversation and Outreach Programme, which includes the co-ordination of up to nine in-person Community Conversation events which will be hosted by Ward Members and provide an opportunity for local residents to meet with them to discuss local issues. About the role This role will also focus on engaging residents who are less heard or are covered by the nine protected characteristics as set out in the Equality Act, 2010 and additionally those who are financially insecure. This work will be focused with the priorities being agreed with colleagues in Adults Social Services, Public Health and Achieving for Children. You would be joining an established team which has led some high-profile engagement events and outreach activities. You will build on these foundations and our highly regarded track record and as part of a growing and dynamic team we will together continue to make an impact in the local community and work together to hear from underrepresented groups. You will work alongside officers from across the council and build on existing partnerships, bringing an innovative approach to draw interest into your projects. Essential Qualifications, Skills and Experience This role co-ordinates engagement and partnership activity with Richmond's communities. You will need to be able to articulate key messages from the Council's engagement strategies, reaching out to wide audiences and encouraging involvement in reaching residents across the borough. This will involve the co-ordination of public events (both in person and online), seminars, and sharing communications, as well as evaluating the same. You will be strong at developing and delivering engagement plans on multiple priorities, with skills in stakeholder engagement, event co-ordination and administration will be key to this role. You will be confident making arrangements in person, by phone and online. You will present to groups and attend events, sometimes in the evening or at weekends. You will also work with elected councillors. This role is in the Community and Partnerships Department working closely with the Voluntary Sector and Partnership teams. The Community and Partnerships Department works across Richmond and Wandsworth borough to engage with residents, voluntary groups and key stakeholders, building relationships and developing strategies to tackle key issues. You will need to be flexible in how you work and regularly re-prioritise what you work on. You need to have good analytical skills and be a strong report writer. You will also be able to translate complex issues into short, community focused messages which you can communicate both in writing and by presenting to groups. Indicative Recruitment Timeline: Closing Date: Monday 12th May 2025 Shortlisting Date: week commencing 19th May 2025 Interview Date: weeks commencing 26th May and 2nd June 2025 For an informal conversation or should you have any queries please contact Melissa Watson Head of Communities and Strategic Partnerships via <a href="mailto:melissa.watson@richmondandwandsworth.gov.uk" target="_blank">melissa.watson@richmondandwandsworth.gov.uk</a> Useful Information: Richmond &amp; Wandsworth Better Service Partnership are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know. We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). This campaign is anonymised. We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan. Richmond and Wandsworth Councils

Community Engagement Officer

Community Manager - Deceit 2 Location: Remote / Hybrid (UK Preferred) Type: Full-time | Permanent WHO WE ARE At WorldMakers, we build deeply social, multiplayer games, and Deceit 2 is our flagship title. It's a blend of trust, betrayal, strategy, and jump scares: built on the power of community. We're now looking for an experienced Community Manager who can lead our efforts to retain, grow, and reignite our player base. You'll be the connection between our studio and the players - the voice, the vibe, and the firestarter. THE MISSION Your job is to make sure the Deceit 2 community feels: <ul><li>Heard</li><li>Hyped</li><li>Hungry to come back for more</li></ul>This means developing strategy, managing day-to-day community ops, running events, reporting on sentiment and retention, and helping shape the future of the game alongside the dev team. WHAT YOU'LL BE DOING Day-to-Day <ul><li>Run daily engagement across Discord, Reddit, and social media</li><li>React to community trends, memes, and moments</li><li>Moderate conversations and keep the tone fun but constructive</li></ul> Weekly <ul><li>Create and publish community content (spotlights, memes, videos)</li><li>Share a sentiment/feedback snapshot with the team</li><li>Drop sneak peeks or dev Q&amp;As to keep things buzzing</li></ul> Monthly <ul><li>Build community reports - what players love, what's frustrating, and how sentiment is shifting</li><li>Host themed events like "Liar's Weekend" , fan art contests, or Discord challenges</li><li>Manage winback campaigns that target lapsed players with "Here's what's new!" moments</li></ul> Quarterly <ul><li>Coordinate live AMAs or Fireside Chats with the dev team</li><li>Run community roadmap voting or feedback sessions</li><li>Collaborate with creators for in-game or content-based events</li></ul> WHAT WE'RE LOOKING FOR <ul><li>2-4 years experience as a Community Manager in games</li><li>Comfortable running Discord communities and Reddit threads at scale</li><li>Great writer - can switch tone from patch notes to memes to crisis comms</li><li>Strategic thinker: knows how to tie community actions to player retention/growth goals</li><li>A people person - approachable, honest, and fun to engage with</li><li>Bonus: Some hands-on content creation skills (TikToks, Shorts, graphic tools, etc.)</li></ul>

Job Description Newham is a vibrant and aspirational inner-city borough with a clear vision for building wealth within the community. As one of the youngest and most diverse boroughs in the UK, 72% of our residents are from ethnically diverse communities, speaking over 100 languages. Home to the iconic Olympic Park and London Stadium, we are a rapidly growing borough, with our population predicted to grow to over 500,000 by 2030. Director of Housing Needs | salary from £119,514 to £144,249 Are you ready to take on one of the most challenging and rewarding roles in housing services? Newham Council is seeking a dynamic and driven individual to join us as the Director of Housing Needs. As we restructure our housing team to meet the challenges in our borough, this is a unique opportunity to make a significant impact on the lives of our residents and help shape the future of housing in Newham. Newham has the highest rate of households in temporary accommodation in the country. This role is not for the faint-hearted, but for those who see challenges as opportunities to make a real difference. As the Director of Housing Needs, you will be at the forefront of our efforts to tackle homelessness and ensure that everyone has access to timely and good quality housing. You will lead a large, stable, multi-disciplinary team and a significant and complex budget. Your responsibilities will include overseeing our established prevention programme and implementing our homelessness strategy - we know what we need to do, we need you to lead our team in delivering our plans. In this role you will also lead our with the private rented sector in relation to both licensing and enforcement, and work in partnership with partners and stakeholders to ensure the standards and safety across the borough are at the highest level. This is a collaborative role at the heart of our council that will lead a cross-department approach to homelessness, bringing creativity and innovative thought into how we deliver our services. Prudent financial management will ensure we manage our costs whilst delivering the best outcomes for residents possible. About You We are looking for someone that can bring impact and outcomes. With a career in housing, you will be able to demonstrable show how your experience to date can deliver results at scale, in a borough like Newham. Beyond technical expertise, we are looking for someone to bring energy, enthusiasm, passion, and creativity into this role. Collaboration, partnership working and negotiating with stakeholders, both internal and external, will all be second nature to you. We are looking for someone that has experience of managing large multi-disciplinary housing teams and complex budgets. This is a newly elevated role as part of the new housing structure in the council, and we are looking for someone who is ready to take on this challenge and drive forward our ambitious plans. Why Join Us? Newham Council is committed to making a real difference in the lives of our residents. We have an established homelessness response programme, stability within the team, and a clear strategy for tackling homelessness. This is a fantastic opportunity to join a forward-thinking council and be part of a team that is dedicated to improving housing services and outcomes for our residents. For a discussion about your suitability, please contact Frazer Thouard (07384 810 743), Kembi Coakelin (07778 364 191), or Duncan Collins (07586 705 475) from our partners at GatenbySanderson. To look at the job description and to apply please click on the link : Job - GatenbySanderson Closing Date 11th May 2025 @23:55 Newham Council is committed to equality, diversity, and providing services that reflect the needs of our community. We encourage applications from individuals who share our vision for a fairer, more sustainable, and more inclusive Newham. About Us The London Borough of Newham is located only 5 miles east of London. It is well positioned with access to all major networks in London and the south east. It is well connected by public transport with, bus, tube and DLR. When the Crossrail service opens it will call at Custom House close to our council offices and also Stratford station and from there to central London. The London City Airport which serves major European cities is located at Royal Albert Dock. Newham has the youngest overall population in the country. It was one of the six host boroughs for the 2012 Summer Olympics and contains most of the Olympic Park including the London Stadium. It has a thriving arts quarter with the Theatre Royal Stratford East offering excellent entertainment for all the family. There is the University of East London which has two campuses in Newham, one in Stratford and another next to the regenerated Royal Albert Dock. It also has a large Westfield shopping Centre in Stratford which has all the major retailers there.

Director of Housing Needs

The Community Engagement Manager is central to our efforts to support the communities we serve, beyond our core broadband network. A key role in devising and executing the Highland Broadband Go To Market (GTM) strategy. The role handles both planning, covering settlement level geo-targeting and sales and marketing strategy as well as being a key part in execution. Covering both residential and business, the role identifies key targets for sponsorships, community engagement and 'lighthouse' businesses and sets timelines across the year against which the sales and marketing teams execute. Success is measured by install penetration, project by project. <ul><li>Manage local community engagements including sponsorship opportunities, community hubs, schools, sports clubs and community groups.</li><li>Establish and manage skills training programs with local education providers, with the objective of sourcing employees from within region.</li><li>Increase Highland Broadband awareness and positive sentiment within target communities, identifying projects where our support adds real local value.</li><li>Engage with communities proactively, in person and through online community groups.</li><li>Manage affiliate programs, ensuring local activity supports further uptake of Highland broadband services.</li><li>Review and report on activity, building a knowledge bank of programs and success rates.</li><li>Create PR value through local partnerships and positive news stories.</li></ul>To succeed you will need to be a community-focussed leader with a desire to build strong partnerships and have: <ul><li>Experience managing community engagement and outreach activity.</li><li>Strong verbal / written communication skills.</li><li>Leadership skills with ability to motivate and mentor a field based team.</li><li>Ability to communicate with all levels within a community from MPs to group admins.</li><li>Strong planning skills to manage resources effectively across the regions.</li><li>Strong commercial acumen and good analytical skills to be able to measure success.</li><li>Full Drivers licence</li></ul>

Community Engagement Manager

The Vacancy FULL TIME - 37hrs Portsmouth Young People Services provides supported accommodation for up to 83 young people between the age of 16 and 25, including care leavers and looked after children. The service operates across three locations, each is tailored to the needs of the clients and offer various levels of support. Our aim is to support to young people with their individual needs to enable then to gain life skills to move on to lower or independent supported living. This is a fast paced, energetic service. If you're looking for an exciting role, where you'll be making a difference in the lives of those you support then this is the role for you! JOB PURPOSE To lead on the case management of clients and be part of a team that supports them in keeping them safe and helping them achieve their goals. To provide people with homes and specialist support so they feel more valued and secure, and ready to take the next steps. MAIN RESPONSIBILITIES <ul> <li>To assess the needs of each client, helping to develop their individual support plan to achieve their goals</li> <li>To produce and regularly review comprehensive client-based risk assessments</li> <li>To manage a caseload of clients on a one-to-one basis </li> <li>To support clients to gain and/or maintain accommodation or achieve outcomes defined by the service specification</li> <li>To engage with local authorities, health providers and other agencies, creating and maintaining constructive working relationships to maximise the opportunities available to clients</li> <li>To lead on client activities to help them gain practical life skills and encourage their engagement with the running of the service</li> <li>To support clients with managing their finances, paying rent, managing arrears and accessing benefits</li> <li>To encourage and signpost clients to the local community and to resources relevant to their aspirations including education, training, employment activity or volunteering </li> <li>To support clients in trauma informed and psychologically informed ways</li> <li>To adhere to safeguarding responsibilities, following our safeguarding policy and procedure</li> <li>To help maintain health and safety, ensuring clients, visitors and buildings are safe in accordance with Health and Safety regulations, policy and procedures</li> <li>To provide basic first aid assistance until help arrives (full training is provided)</li> <li>To work confidently and efficiently when lone working</li> <li>To maintain accurate records on our client management system and ensure these are stored in line with GDPR</li> <li>To maintain confidentiality</li> <li>To represent the organisation in a professional manner </li> <li>To carry out any other reasonable duties required in the interest of the organisation</li></ul>ROLE REQUIRMENTS <ul> <li>This role will require an Enhanced with Barred List(s) disclosure and barring service check is a requirement for this role. This would be completed on appointment of the role</li> <li>This role will require you to work flexibly across several sites </li> <li>This role will require you to work with clients on a one-to-one basis</li> <li>This role will require you to work weekends</li> <li>This role will require you to lone work</li></ul>ESSENTIAL CRITERIA <ul> <li>Strong communication skills, both verbal and written</li> <li>Clear verbal and written English </li> <li>Good keyboard skills for data inputting</li> <li>Good working knowledge of Microsoft Outlook, Excel and Word</li> <li>Confident and assertive manner</li> <li>Ability to self-motivate as you will work on your own</li> <li>Effective team working </li> <li>Ability to respond calmly to crisis</li> <li>Deal promptly with and effectively react to challenging situations</li> <li>Have an interest and genuine concern for homelessness and related issues</li></ul>DESIRABLE CRITERIA <ul> <li>Experience of managing a caseload of clients </li> <li>Understanding of risk assessment and person-centred, outcomes-based delivery</li> <li>Understanding of the support needs of people experiencing homelessness or those with complex needs</li> <li>Knowledge of voluntary and statutory agencies, housing regulations and the benefits system</li></ul>We reserve the right to close our adverts early if a successful candidate is found, so please submit your application as soon as possible. About Us We offer support to people who are homeless, vulnerable or at risk of becoming homeless and need help rebuilding their lives for a brighter future. Our services include safe, flexible and reliable client led housing and support with a focus on reducing homelessness, improving health and wellbeing and building on individual's skills and resilience to break the cycle of homelessness, poverty and exclusion. We work in partnership with multiple agencies and authorities to deliver support and accommodation needs across Berkshire, Hampshire, Isle of Wight and Dorset. We are dedicated to safeguarding all young people and adults with our services. We follow safer recruitment practices for all our vacancies to assure that all successful candidates are suitable to work with our clients. We're committed to creating an inclusive and diverse workforce that embodies our values and promotes a tolerant and respectful environment where everyone can feel empowered to succeed. We welcome and encourage applications from people of all backgrounds and will support with any reasonable adjustments needed during the recruitment process. Our vision To be a safety net for people in tough times and the springboard to a brighter future. Our mission To provide people with homes and specialist support so they feel more valued and secure, and ready to take the next steps. Our values Everyone matters We know we're stronger together We do the right things, for the right reasons We never give up Our Gallery Previous Next Our Benefits Extra mile awards Pension with life cover Blue Light Card Champions of equality Employee assistance programme Staff discounts via Wider Wallet Dedication to wellbeing GP helpline Length of service awards Generous and flexible holiday Refer a friend scheme

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