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Job Description Salary: £30,559 - £32,654 Hours per week: 37 hours Temporary/Fixed term: 12 Months Rolling advert: We're continuously reviewing and interviewing applicants weekly for this job posting. We will stop accepting applications when sufficient applications have been received. Homeless Early Intervention - Taking an Upstream Approach to Preventing Homelessness Join us as a Homeless Early Intervention Officer and make a huge difference in your community. Wiltshire Council have recently created a new and exciting Homeless Early Intervention team focusing on supporting households identified as being at high risk of becoming threatened with homeless by providing upstream and pre-preventative holistic support. You'll have the chance to work from one of our hubs located in Trowbridge, Chippenham, or Salisbury as well as being expected to provide outreach advice and support in our communities across the county. There will be opportunities to work in a variety of environments such as hospitals, community drop-in centres and customer's homes to target the support to the hardest to reach households in our community. As a Homeless Early Intervention Officer, you will provide vital advice and support to our clients, empowering them to understand their tenure right, maintain their housing, and preventing homelessness. From supporting with maximising income and budgeting, to preventing family exclusion by mediation, to connecting them with essential services. You'll adopt a trauma informed approach and play a crucial role in navigating our customers through the challenges the current cost-of-living and housing crisis. We're seeking candidates with an innovative and creative approach, capable of effectively handling challenging customers resistant to change. Why us? Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. That's why we focus on getting the things that matter to our people right. Explore more benefits here! Please download and read the role description and person specificationcarefully before you apply as well asOur Identity. The council is committed to creating an environment of positive working relationships where everyone feels engaged, supported and able to thrive. Our Identity is a framework which sets out how we are all expected to lead, work and act to deliver our services. We will not tolerate discrimination, bullying or harassment of any kind. Everyone is expected to promote a culture of inclusion, dignity, trust and respect which is underpinned by our vision and Our Identity framework. For more details, contact Ashley Byers, Housing Property and Support Service Manager, at <a href="mailto:Ashley.byers@wiltshire.gov.uk" target="_blank">Ashley.byers@wiltshire.gov.uk</a>. This role may be subject to certain successful security checks; please see the role description for more information. We are firmly committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services. Read our statement of commitment to equality and inclusion. Disability Confident Employer Application process Please ensure to regularly check your spam/junk folder for any communication from us regarding your application status. We wouldn't want you to miss out on any important updates or interview invitations. Thank you!

Homeless Early Intervention Officer

Your mission As our Community Manager you will drive the sustainable expansion of a community while fostering meaningful engagement and satisfaction among its members. This requires a combination of strategic thinking , creativity , analytical skills, and a deep understanding of the target audience and community dynamics. Here at Intigriti having an Online Community with the vision of expansion, it is crucial to have a person dedicated to all initiatives and projects related to nurture, engage and expand our hacking community. What you'll be doing <ul><li> Community Engagement: Actively engage with community members through various channels such as social media, forums, events, and in-person meetings. This involves responding to inquiries, addressing concerns and fostering positive relationships. </li><li> Content Creation: Develop engaging content tailored to the interests and needs of the community. This might include writing blog posts, creating social media updates, designing graphics, or producing videos. </li><li> Reporting: Track relevant metrics and analyze data to measure the effectiveness of community engagement efforts. Generate regular reports outlining key insights and recommendations for improvement. </li><li> Event Planning: Organize and coordinate community events, meetups, workshops, or webinars to facilitate connections among community members and promote the organization's goals or initiatives. </li><li> Swagstore Management: Responsible for managing all aspects of the swag store, including inventory management, product selection, marketing campaigns, customer service, and fulfilment to ensure a seamless and engaging experience for customers that make the hackers actually want to wear/use our cool items. </li><li> Feedback Collection: Gather feedback from community members to understand their needs, preferences, and concerns. Relay this information to relevant internal stakeholders to inform decision-making and improve services and programs. </li><li> Moderation: Monitor community discussions and interactions to ensure they align with the organization's guidelines and standards. Address any inappropriate behavior or conflicts in a timely and respectful manner. </li><li> Networking: Build relationships with key stakeholders, influencers, and partners within the community to enhance collaboration opportunities and expand the organization's reach and impact. </li></ul>What you'll bring <ul><li> Has experience in Cyber Security/IT/Tech Community by working close with the users of the platform. </li><li> Has worked in the past as a Social Media Manger /Community Manager/ Marketing Growth Associate/Community Growth Associate. </li><li> Strong experience working with Marketing and Designer Teams. </li><li> Excellent Skills in written and spoken English. </li><li> Excellent Skills in Social Media Management: Content Creation, Copy Writing, Replying, engaging people, understanding trends and translating them to our audience - required to manage the Intigriti social accounts. </li><li> Worked on creating engaging meet-ups with clear goals and ROI. </li><li> Strong proficiency in KPI reporting, including tracking, analyzing , and interpreting key performance metrics. </li><li> Experience with Power BI and automating KPI reporting to drive data-informed decision-making and operational efficiency. </li><li> Project management skills &amp; familiar with Asana/Trello or similar tools. </li><li> Strong Experience with Discord Management. </li><li> Content Writing for Blogs/Articles/Knowledge base. </li><li> Excellent G-Suite / Office Experience. </li><li> Team Player. </li><li> Excellent Communication Skills. </li></ul>What is in it for you? Competitive salary and uncapped commission. 26 days of annual leave and Bank Holidays ☆ Top-notch Private Healthcare and Health Cash Plan Hybrid working model Initial home office budget 2-month work abroad policy Great training and yearly learning budget Employer pension scheme Enhanced maternity pay Social activities and team outings Referral bonus Employee Assistance Program Great hardware and access to the best tools to be successful in your role Mobile subscription contribution Why join us? Here are some great benefits of joining our team: <ul><li>Cybersecurity is a great place to be!The security industry is fast-paced and continues to grow even during times of economic uncertainty.</li><li>We provide a clear career path and learning budget to help set you up for success.</li><li>Join a company that's making a real impact. In addition to our sustainability goals, we empower ethical hackers from all backgrounds to earn a living.</li><li>Be yourself! Our international team celebrates individuality and places a strong focus on diversity and inclusion.</li><li>We are theproud winners of the Deloitte Rising Star awardin 2020 and theDeloitte Fast 50 awardin 2021.</li><li>We're backed by top investors who are enabling us togrow internationally.</li></ul>

Community Manager

Salary: £26,250.00 Location: Ashfield Vehicle &amp; Fuel card included + Excellent Serco Benefits Working hours: Full Time, 37.5 hours per week (typical working hours Mon - Fri 08:00 - 18:00. You will be required to be on call rota on average every 10 weeks) You are required to have a valid UK driving licence for this role. You will be provided with a company car. On behalf of the Home Office, Serco manages the Asylum Accommodation and Support Services Contract (AASC) for the Midlands and East of England. We focus on assisting individuals through the asylum system, ensuring that vulnerable asylum seekers have access to the support they need along with a high standard of accommodation. Our Housing Officers (HO's) are responsible for ensuring compliance with the AASC Contract, company policies, processes, and procedures through their liaison with Staff, Service Users, Landlords, External Agencies and Partners. You will be covering multiple areas in the Midlands region and ensuring that all properties within the allocated portfolio are safe, habitable, fit for purpose and fully equipped in accordance with AASC Standards. There is a requirement to operate an Emergency On-Call system outside of normal working hours amongst all Housing Officers on a rota basis. This role is suited to someone with a solid work history dealing with people face to face and enjoys a demanding workload where you get to utilise your organisations skills whilst remaining calm under pressure and supporting our service users. You will be expected to travel between properties in Nottinghamshire so you must hold a valid UK drivers' licence and be enthusiastic about taking on a range of accountabilities such as: <ul> <li>Complete a Monthly Inspection of all Properties within the allocated portfolio in accordance with the standard defined within the AASC Contract and property standards guide.</li> <li>Manage on-boarding and withdrawal of properties within allocated portfolio in accordance with the Housing Officer Local Operating Procedures (LOP).</li> <li>Report all property faults identified, correctly categorising them for appropriate response.</li> <li>Complete all minor Property repairs within the scope enabled by training, experience and the toolkit and spares provided.</li> <li>Administration of operational cash to enable the completion of tasks such as topping up of utility meters &amp; emergency cash payments.</li> <li>Respond to customer complaints</li></ul>What you'll need to do the role Due to the nature of the role, Criminal Record Bureau checks are required (all offers of employment are subject to security clearance checks and approval by the Home Office). Whilst experience in a previous property related role is beneficial, this isn't a requirement, more importantly is your desire and enthusiasm to make a difference. You will be expected to take on a variety of tasks to support our service users and some may be challenging - dealing with anti-social behaviours, medical needs, management of child safeguarding needs etc. You will have strong communication skills and be confident managing conflict. Why Serco A place you can make an impact - The nature of our business means you will do interesting work that matters - delivering essential services that touch people's lives. A place you can count on - Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You'll be able to broaden your experience and apply your skills in new ways. A place for you - We are a motivated team who will encourage you and help you to succeed within a supportive and safe culture. What we offer <ul> <li>Pension up to - 6%</li> <li>Vehicle &amp; Fuel card</li> <li>Employee Assistance Programme</li> <li>Chance to contribute to innovation in the public services</li> <li>A company passionate about diversity and inclusion</li> <li>Serco Benefits package safe and supportive culture</li> <li>A company passionate about diversity and inclusion</li></ul>#aasccareers About Serco At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT &amp; Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. Apply Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000. At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

Housing Officer

Vacancy Name Trainee Vocational Skills Coach - Social Housing Vacancy No VN4726 Location City Field Based Contract Type Permanent Hours per week 37.50 Working Days &amp; Times Monday - Friday 9-5 Salary Minimum Pounds £33000 Salary Maximum Pounds £35000 Description Learning Curve Group is a national training and education specialist we work with further education providers, employers, and learners to help them achieve success. We have strong values which are all centred around our learners - and that is how we believe it should be, as we impact on over 100,000 of them every year. Our 'Purple People', the dedicated and passionate people of LCG, help us to deliver success no matter what, to achieve our vision to 'transform lives through learning'. So where do our Vocational Skills Coaches fit in? Role Information Our Vocational Skills Coaches, known internally as VSC's, are key to inspiring and coaching learners in their industry field, inspiring the next generation through passion and sharing of lived experience. Working closely with the employer, they will support your learners through both theory and practical based work. This happens through monthly progress review meetings held between them and the learner. For this area of apprenticeships, learning takes place mostly online using Microsoft Teams. However, from time to time there may be the need to see your learner / employer in person. We are looking for a Vocational Skills Coach to deliver up to L4 in Housing and Property nationwide. Excited by this prospect of transforming lives? You will need these important qualities to apply: <ul><li>Passion for learning and coaching</li><li>Focused on developing the potential in people</li><li>Personable and engaging </li><li>Organised and self-reliant</li><li>Enthusiastic and professional </li></ul>KEY DUTIES<ul><li>Plan and deliver a training programme that ensures a robust ILP and regular review of learner progress</li><li>Ensure all learner records and reporting are kept up to date and provided in a timely manner to support management reporting and audit requirement</li><li>Facilitate the teaching of any functional skills qualifications required by apprentices as part of your caseload, providing meaningful and specific feedback to learners to support progression. Liaising with specialist functional skills tutors where applicable.</li><li>Provide robust exit advice to learners as they set personal goals for career progression ( recognising IAG across the learning journey as well as at the end)</li><li>Facilitate learning and adhere to the standards of the apprenticeship programme to ensure consistency and fairness throughout all teaching, learning and assessment delivery techniques, and provide meaningful and specific feedback to learners to support progression.</li><li>Deliver balanced KPI's in line with company expectations</li><li>Operate within the delivery framework to maintain operational consistency and ensure learner progress</li><li>Ensure all learners receive the highest quality experience in line with company expectations and external requirements. </li><li>Maintain and enhance relationships with business support teams to support the delivery of the sector plan</li><li>Participate in quality assurance activities working closely with the quality team. </li><li>Drive self - generation across the area you operate within</li><li>Maintain and enhance relationships with existing learner and clients assuring the Learning Curve Group brand is synonymous with and recognised for quality of service</li><li>Ensure CPD is planned and reflects Company and stakeholder requirements as guided by the quality team.</li><li>Ensure any CPD updates are added to Purple People</li><li>To be a vocational expert within the designated sector</li><li>Contribute to ad hoc cross sector/function projects to support the delivery of Learning Curve Group's strategic plan</li><li>Demonstrate the organisation's values and behaviours</li><li>Conduct your role in line with the company values and expected behaviours</li><li>Promote equal opportunities and recognition of diversity throughout the company</li><li>Comply with the Safeguarding, Prevent and Health and Safety Policies and be vigilant to potential concerns and risks at all times</li><li>Ensure confidentiality and professionalism at all times.</li><li>Provide learners, customers and colleagues with support, advice guidance as part of your everyday role</li></ul>Key Performance Indicators<ul><li>Maintain a caseload level of up to 42 learners </li><li>Retention and achievement rates</li><li>Less than 5% pass planned end date learners</li><li>Regular contact with learners and employers</li></ul>Although delivery is our passion, it's important you are comfortable using e-portfolios for the following: <ul><li>Comprehensive planning - Intent of the session and what teaching strategies</li><li>Resources - What resources you will use during the session e.g Powerpoints</li><li>Feedback - Feedback on the session, how the learner approached the session and what they gained</li><li>Marking - Mapping and giving feedback on work</li><li>OTJ - Recording OTJ on learners profiles</li><li>Diary Management - Booking sessions through our e-portfolio system</li><li>Audit trail - For learners not participating, recording an audit trail is important </li></ul>If you would like to discuss this role in more detail or need support in applying for this role, please contact our recruitment team on 01388 777129 or <a href="mailto:Workforus@Learningcurvegroup.co.uk" target="_blank">Workforus@Learningcurvegroup.co.uk</a> Working Flexibly If the working hours, days or times don't quite meet your needs please contact us to see if we can accommodate working flexibly. Essentia Criteria EXPERIENCE ESSENTIAL / DESIRABLEVocational experience in the area in which you are applying forEProven track record of meeting targetsEKNOWLEDGE &amp; SKILLS Good level of IT Skills EExcellent communication and coaching skills EEnthusiastic to support learnersEPassionate about transforming people's lives through learningESelf-reliant and able to manage own workloadEGood organisational and planning skillsEAbility to work effectively as a member of a teamEQUALIFICATIONS Sector qualification in the area in which you will be delivering EMaths &amp; English at Level 2 or aboveETeaching Qualification at Level 3 (AET, PTTLS) DAssessors Qualification at Level 3 (CAVA) D Why work for Learning Curve group? There are many reasons that make Learning Curve Group a fantastic place to work! Although we have some great benefits, we know that one of our biggest perks is the incredible People &amp; Culture we have been lucky enough to create. Don't just take our word for it though, you can hear from some of our Purple People here: Click me In addition to working for a company that has been listed as the top 100 companies to work for, for the last fives years you'll have access to below benefits:<ul><li>26 days annual leave + Bank Holidays </li><li>Buy &amp; Sell an additional 5 days each year</li><li>Length of service annual leave increments starting at 2 years</li><li>Healthcare Scheme </li><li>Tech Scheme</li><li>Ikea Scheme</li><li>Cycle to work Scheme</li><li>Paid Volunteer day each year</li><li>Early Finish Fridays on the last Friday of every month </li><li>Student / Teacher Discount</li><li>Uniform </li></ul>HEAD OFFICE PERKS We wish we could provide these to all, but as a national company its not always possible. However these perks are available to all staff when they attend our incredible Head Office space. <ul><li>Electric Car charging points</li><li>Free fruit, Coffee and Tea</li><li>Onsite Shower</li><li>Prayer room on request or list of nearest available places of worship</li></ul>EQUAL OPPORTUNITIES You're unique - and we love that about you. As an equal opportunity employer, we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity. Don't just take our word for it though! Our commitment to a number of covenants and pledges will show you just how serious we are about equal opportunities for all. Halo Code Learning Curve Group stand against hair discrimination in the workplace and champion the right for our Purple People to embrace Afro-Hairstyles including including, but not limited to, afros, locs, twists, braids, cornrows, fades, hair straightened through the application of heat or chemicals, weaves, wigs, headscarves, and wraps. Disability Confident Leader Disability Confident Leader status is the highest level of the scheme. It is awarded to organisations that act as champions for the rights of disabled people within their networks and who lead the way to help other businesses to become disability confident. At LCG we understand the need to remove barriers to create a level playing field. That's why if you require any reasonable adjustments to the interview and/or workplace, we welcome a discussion. Armed Forces Covenant Gold 12% of our entire workforce are veterans of the armed forces and as such as its only right we show our support by pledging to the Armed Forces Covenant. It is a promise to those who serve or who have served, and their families, which says we will do all we can to ensure they are treated fairly and not disadvantaged in their day-to-day lives. As part of this promise, Reservists will receive an additional 10 days paid leave to attend training. <ul><li>Domestic Abuse Covenant</li><li>Care Leaver Covenant</li><li>Working Chance </li><li>Ban the box </li></ul>Recruitment Checks Learners are at the centre of everything we do so we are committed to safeguarding and promoting their welfare. The successful applicant will be required to provide satisfactory references and prove their eligibility to work in the UK. For this role, we will also carry out adverse media checks and also need to carry out a DBS check and will ask information related to previous convictions if you are shortlisted for interview. Please be assured that a previous conviction does not automatically rule you out of a role, unless you are barred from working with children or adults. We will follow our risk assessment process to understand age of, context and relevance to the conviction(s). Education Level Vocational Level of Vocational Experience 5 years Applications Close Date 11 Apr 2025

Trainee Vocational Skills Coach - Social Housing

About Us Supported Housing Lead £55,399 - £69,974 Fixed Term Contract 12 Months/Internal Secondment Full Time Twickenham Richmond and Wandsworth Councils have a exciting opportunity for experienced Senior Manager to join the Adult Social Care and Public Health Commissioning team. We are recruiting a Supported Housing Lead to develop and implement a comprehensive commissioning strategy that will transform the accommodation based care services available locally. This position is well suited to someone who is innovative, motivated and passionate about ensuring people receive high quality housing and support. This is a 12-month fixed term contract. About the Role <ul><li>You will be responsible for co-designing innovative new service models and shaping the local provider market in a way that promotes the aspirations and ambitions of the people we support. </li><li>You will have in depth knowledge of the Supported Housing Regulations and expectations and demonstrable experience in developing new schemes and repurposing existing schemes in accordance with local need. </li><li>You will be highly motivated, creative, and persistent in seeking solutions and be open to learning from and with others and working with people to effect positive change. </li><li>The post holder will need to be confident in working with a range of internal and external partners to shape and deliver the local priorities including social landlords, care and support providers and local communities. </li><li>You will be able to negotiate and resolve complex problems and the ability to manage change well is a necessity. </li><li>You will be highly organised, able to manage multiple strands of work within deadlines and enjoy being involved in a variety of activities and projects. </li><li>You will have good communication and presentation skills, enjoy working with people and be able to lead and inspire your team. </li></ul>Launching our new Values - YouTube In return, you will be part of a wider Division with extremely supportive, collaborative and committed team members working together to improve the lives of local residents through innovation, learning together and new ideas. Essential Qualifications, Skills and Experience <ul><li>Educated to degree level or equivalent experience</li><li>You will be required to provide your work history and a supporting statement.</li><li>Evidence of continuous professional development</li><li>Proven experience of commissioning major contracts and making changes to service provision to improve quality and standards</li><li>Excellent literacy and the ability to prepare clear concise written reports (e.g. strategies, business cases, service reviews, specifications, bids) A/I Well-developed analytical, data analysis, problem solving skills</li></ul>Indicative Recruitment Timeline Closing Date: Monday 14th April 2025 Shortlisting Date: W/C 22nd April 2025 Interview Date: W/C 28th April 2025 For a discussion, please contact Elizabeth Pepper, Assistant Director of Specialist Commissioning, Learning via Disabilities: <a href="mailto:elizabeth.pepper@richmondandwandsworth.gov.uk" target="_blank">elizabeth.pepper@richmondandwandsworth.gov.uk</a> We may close this vacancy early once a sufficient number of applications has been received. Please submit your application as soon as possible to avoid disappointment. Richmond &amp; Wandsworth Better Service Partnership are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know. We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan. Richmond and Wandsworth Councils

Supported Housing Lead

Company Description United Living is a leading infrastructure, construction, and property services company in the UK. We help our customers and the communities they serve benefit from resilient infrastructure, affordable homes, and improved living spaces that are fit for the future. Our mission is to be the partner and employer of choice for designing, building, maintaining, and connecting communities and critical infrastructure, to create a more sustainable and inclusive society. United Living Group is comprised of four complementary businesses, all dedicated to realising our vision of creating a connected, sustainable future: Property Services - We revitalise homes and communities through the regeneration of living spaces, breathing new life into neighbourhoods. From delivering large programmes of work for social housing providers, to ensuring the highest building safety standards, we provide a range of services for public sector clients. Job Description As a vital member of our team, you will make a genuine difference to the lives of the people we work with, and can seize the opportunity to develop your career in property services. As an experienced Resident Liaison Officer you will be a visible point of contact for customers, engaging through newsletters, meetings, visits and open days. You will ensure residents are aware of the works processes and communicate updates / changes accordingly. In addition you will coordinate handover of keys to site teams and provide a high standard of customer aftercare, ensuring works are completed satisfactorily and managing expectations between residents, the client and our operations teams. Qualifications With the confidence to manage sometimes difficult situations, as Resident Liaison Officer you will be a naturally excellent communicator who can work collaboratively with a range of stakeholders. We are ideally looking for somebody who has worked for a Contractor or in a client-side resident liaison / community engagement role, preferably within planned / reactive maintenance or asset management. You will be resilient under pressure and understand the need for discretion and respect in a public facing role. You must have a UK driving licence, and own your car. Additional Information If you are a Resident Liaison Officer seeking a dynamic and diverse work environment, we're offering: <ul><li>Competitive salary and benefits package</li><li>Opportunities for career progression aligned with the company's growth</li><li>Immediate interview for qualified candidates</li></ul>How to Apply: If you are ready to be part of our expanding team and contribute to our success, apply today for immediate consideration. Join us on this exciting journey of growth and innovation! As a business United Living prefer to hire directly and we will be in touch with our PSL Agencies if we require support. We do not accept speculative CVs from agencies. If speculative CVs are sent, no fee will be applicable.

Resident Liaison Officer

Julian House is a charity dedicated to making a difference to the lives of the most vulnerable and disadvantaged people in society. We run several projects and every year we help thousands of people out of homelessness, into employment, away from domestic abuse, and more. If you'd like a real sense of job satisfaction, great career prospects and a competitive benefits package, you could be who we're looking for! Job Role: Supported Housing Worker Salary: £25,235 per year Hours: 37.5 hours per week Contract type: Permanent Location: Somerset East &amp; Somerset (mainly Frome &amp; Shepton Mallet) Additional information: <ul><li>Although this role is advertised as full-time, we are open to discussing the working hours to suit your needs</li><li>Valid driver's license and access to a car business purposes</li><li>Participation in an on-call, out of hours rota (£100 per week when on-call)</li><li>Occasional weekend work may be required </li></ul>The Role: As a Support Worker, you'll provide personalised, high-quality support to individuals who have experienced rough sleeping and have high support needs. You'll work across four small housing units, building strong relationships with residents to help them gain stability, overcome challenges, and move towards greater independence. With an average caseload of just four clients, you'll have the time to provide meaningful, one-to-one support. This is a fantastic opportunity to make a lasting impact, helping people maintain their tenancies, access the right services, and take steps towards a brighter future. If you're compassionate, proactive, and ready to make a difference, we'd love to hear from you! Responsibilities include: <ul><li>Progress and track referrals into the service and outcomes for clients moving on from the service</li><li>Complete holistic assessments for clients, leading to the development of support plans which meet individual client goals</li><li>Give clients advice, and information and provide an enabling service so that they can be signposted to and access appropriate services to develop independence</li><li>Embed client involvement in all aspects of the support we provide and create a culture within service delivery which ensures the clients voice and feedback is encouraged, and heard</li><li>Maintain client records that they are accurate and fully updated using our client record system</li><li>Since job descriptions cannot be exhaustive; the post holder may be required to undertake other duties, which are broadly in line with the above key responsibilities</li></ul>Qualifications / Requirements: <ul><li>A valid UK driving licence and access to own vehicle - business insurance will be required for roles involving travel for work</li><li>Experience working with vulnerable adults and/or people with complex needs and challenging behaviours</li></ul>There are many great reasons to join our team! <ul><li>Great opportunities for career development and free monthly training sessions from experienced facilitators</li><li>Sliding salary scale with salary increases every year for the first 3 years</li><li>Wellbeing related support and advice and up to 6 free counselling sessions through our Employee Assistance Programme</li><li>27 days annual leave, including an extra day off for your birthday, increasing up to 30 days after 4 years of continuous employment</li><li>30% staff discount at Julian House charity shops</li><li>20% staff discount at Julian House bike workshops</li><li>For all the fantastic and valuable work you'll be doing makes you eligible for the Blue Light Card which offers amazing discounts on thousands of brands</li><li>A generous and competitive pension scheme</li><li>Instant access to healthcare professionals and discounts on a variety of health treatments through our Simply Health Scheme</li><li>A supportive culture where staff feedback is highly valued and regular supervisions with line managers are conducted</li><li>6 weekly Reflective Practice sessions from objective, external facilitators</li></ul>Our Ethos As an Equal Opportunities employer, we have an Equality and Diversity Action plan in place showing our commitment in ensuring continuous improvement in creating an inclusive culture. We also have a committed group of Inclusion &amp; Diversity champions who meet monthly to ensure progress is being made. We invite applications from people from all backgrounds and cultures, especially minority groups that are underrepresented in the workplace. We also welcome applications from those with lived experience. We embrace flexibility and are proud to be a Disability Confident and Mindful employer, as well as an Armed Forces Covenant Supporter. If you have any special access requirements or other support needs throughout the application process (including interview), please contact us so that we can let you know how we can support you. DBS Checks We welcome applications from people with lived experience. All applicants working with our clients will be expected to undertake an enhanced Disclosure and Barring Service check. A criminal conviction will not necessarily prevent you from becoming an employee, the decision will depend on the type of offence and its relevance to the role. If you would like to discuss any convictions you may have, please contact the person named in the advert. All information will be dealt with according to our Data Protection Policy. Get in touch If you have any questions about Supported Housing Worker role, please get in touch with the team at <a href="mailto:recruitment@julianhouse.org.uk" target="_blank">recruitment@julianhouse.org.uk</a>. We look forward to speaking with you soon! Please note: We reserve the right to close our vacancies once the perfect candidate has been found. We recommend submitting your application as soon as possible so that you don't miss out!

Supported Housing Worker

Learning and Development Advisor Department: Human Resources Employment Type: Permanent - Full Time Location: London Description Title: Learning and Development Advisor. Discipline: Business Services Location: London (With Hybrid Working) Why RLB? We value your skills, talents and unique perspectives - we think they are priceless. Bring them to RLB and you'll be empowered to shape our future and your career in new and meaningful ways. We'll give you opportunities to work on some of the most ambitious and exciting projects currently being designed and developed in the built environment sector. You'll continue to learn and advance as everyone who works for us is provided with a tailored training programme. Our mentoring and reverse mentoring schemes will enable you to share your expertise while gaining fresh insights. What makes RLB unique is our inclusive culture. As an independent, employee-owned business, teamwork and collaboration lies at the heart of everything we do. Hybrid and flexible working arrangements and family-friendly policies are just some of the ways we invest in employee wellbeing. Join us and you will thrive personally as well as professionally. Role Overview: It is an exciting time to join the Learning &amp; Development team as we support our employees in their technical and professional learning journeys. This role is pivotal to the growth of our business, supporting the professional development of our future professionals community. Key Responsibilities <ul><li>Working closely with the Talent Acquisition team and senior stakeholders to identify and place graduate recruits.</li><li>Managing the graduate 'pool' to ensure that graduates are provided with meaningful career development whilst meeting business needs.</li><li>Management of the apprenticeship levy and working with the L&amp;D Manager to ensure that RLB get best value from the levy.</li><li>Liaison with professional institutions, apprenticeship providers and external providers to ensure alignment with external competencies and development schemes.Management of the work experience process.</li><li>Work with the L&amp;D Manager to define and roll out the process.</li></ul>Candidate Profile Experience: <ul><li>Experience of working with professional institutions and understands the routes to Chartership.</li><li>Experience of working with apprentices, including knowledge of how the levy and apprenticeship providers work.</li><li>Previous experience of HR and Learning Management Systems, preferably Cascade.</li></ul>Behaviours <ul><li>Recognised as a client focused, positive collaborator who shares knowledge freely and offers support to their peers and seniors. Recognised as a team player with a strong willingness to learn. </li><li>Demonstrates a positive and proactive approach to the role, and will be committed to delivering customer service excellence, with good commercial results. </li></ul>Employee Benefits RLB Employee Benefits: Our culture is built around enabling you to fulfil your potential, so you can look forward to benefits that include: Hybrid Working - Working patterns to support your work-life balance. As well as competitive maternity and paternity packages. Well-Rewarded - A competitive salary and generous holiday entitlement. As well as the opportunity to purchase up to five extra days. Focus On Wellbeing - We offer a number of health and wellness options, including gym membership and cycle to work schemes. Healthcare Packages - Private healthcare insurance and medical support, including dental insurance and eyecare vouchers. Personal Development - A continuous learning and development programme, including established APC and in-house mentoring schemes. Additional Benefits - We offer a wide range of benefits including a season ticket loan and professional membership subscriptions. Exceptional Exposure - You'll have the opportunity to work on diverse projects across different sectors and regions. Social Responsibility - We hold team and social events as well as charity fundraising and volunteering activities. Diversity, Equity &amp; Inclusion Promise We believe in building a diverse and inclusive environment where each person can be themselves, feel valued for their contribution and be challenged and supported to reach their full potential. We have a responsibility to support the communities in which we live and work, and that our workforce should reflect these communities and our clients. Our talent strategy should enable us to overcome bias in the construction industry by recruiting, retaining, developing, and promoting a diverse and inclusive workforce. Find out more here: Diversity, Equity &amp; Inclusion - RLB | Europe If you require any reasonable adjustments to support you during any stage of the application or interview process, please contact our recruitment team at: <a href="mailto:recruitment@uk.rlb.com" target="_blank">recruitment@uk.rlb.com</a>

Learning and Development Advisor

Learning and Development Advisor Department: Human Resources Employment Type: Permanent - Full Time Location: Birmingham Description Title: Learning and Development Advisor. Discipline: Business Services Location: Birmingham (With Hybrid Working) Why RLB? We value your skills, talents and unique perspectives - we think they are priceless. Bring them to RLB and you'll be empowered to shape our future and your career in new and meaningful ways. We'll give you opportunities to work on some of the most ambitious and exciting projects currently being designed and developed in the built environment sector. You'll continue to learn and advance as everyone who works for us is provided with a tailored training programme. Our mentoring and reverse mentoring schemes will enable you to share your expertise while gaining fresh insights. What makes RLB unique is our inclusive culture. As an independent, employee-owned business, teamwork and collaboration lies at the heart of everything we do. Hybrid and flexible working arrangements and family-friendly policies are just some of the ways we invest in employee wellbeing. Join us and you will thrive personally as well as professionally. Role Overview: It is an exciting time to join the Learning &amp; Development team as we support our employees in their technical and professional learning journeys. This role is pivotal to the growth of our business, supporting the professional development of our future professionals community. Key Responsibilities <ul><li>Working closely with the Talent Acquisition team and senior stakeholders to identify and place graduate recruits.</li><li>Managing the graduate 'pool' to ensure that graduates are provided with meaningful career development whilst meeting business needs.</li><li>Management of the apprenticeship levy and working with the L&amp;D Manager to ensure that RLB get best value from the levy.</li><li>Liaison with professional institutions, apprenticeship providers and external providers to ensure alignment with external competencies and development schemes.Management of the work experience process.</li><li>Work with the L&amp;D Manager to define and roll out the process.</li></ul>Candidate Profile Experience: <ul><li>Experience of working with professional institutions and understands the routes to Chartership.</li><li>Experience of working with apprentices, including knowledge of how the levy and apprenticeship providers work.</li><li>Previous experience of HR and Learning Management Systems, preferably Cascade.</li></ul>Behaviours <ul><li>Recognised as a client focused, positive collaborator who shares knowledge freely and offers support to their peers and seniors. Recognised as a team player with a strong willingness to learn. </li><li>Demonstrates a positive and proactive approach to the role, and will be committed to delivering customer service excellence, with good commercial results. </li></ul>Employee Benefits RLB Employee Benefits: Our culture is built around enabling you to fulfil your potential, so you can look forward to benefits that include: Hybrid Working - Working patterns to support your work-life balance. As well as competitive maternity and paternity packages. Well-Rewarded - A competitive salary and generous holiday entitlement. As well as the opportunity to purchase up to five extra days. Focus On Wellbeing - We offer a number of health and wellness options, including gym membership and cycle to work schemes. Healthcare Packages - Private healthcare insurance and medical support, including dental insurance and eyecare vouchers. Personal Development - A continuous learning and development programme, including established APC and in-house mentoring schemes. Additional Benefits - We offer a wide range of benefits including a season ticket loan and professional membership subscriptions. Exceptional Exposure - You'll have the opportunity to work on diverse projects across different sectors and regions. Social Responsibility - We hold team and social events as well as charity fundraising and volunteering activities. Diversity, Equity &amp; Inclusion Promise We believe in building a diverse and inclusive environment where each person can be themselves, feel valued for their contribution and be challenged and supported to reach their full potential. We have a responsibility to support the communities in which we live and work, and that our workforce should reflect these communities and our clients. Our talent strategy should enable us to overcome bias in the construction industry by recruiting, retaining, developing, and promoting a diverse and inclusive workforce. Find out more here: Diversity, Equity &amp; Inclusion - RLB | Europe If you require any reasonable adjustments to support you during any stage of the application or interview process, please contact our recruitment team at: <a href="mailto:recruitment@uk.rlb.com" target="_blank">recruitment@uk.rlb.com</a>

The vacancy Permanent Full time (37 hours week) We are looking for an experienced, self-motivated individual, preferably with Housing Management experience, to provide an excellent level of tenancy and neighbourhood management services to our local neighbourhoods, ensuring a strong customer focus at all times. This is a home-based role, visiting customers as required, with the occasional need to attend Head Office based in Bedford Heights to meet with colleagues and for team meetings. What you will be doing: <ul> <li>Maximising rent and void loss and ensuring tenancy sustainment</li></ul><ul> <li>Managing lower level ASB cases to a high standard and be safeguarding aware</li></ul><ul> <li>Working alongside the Complex Case team Housing Officers to ensure that comprehensive, consistent services are provided to our customers, ensuring they are at the heart of everything we do.</li></ul><ul> <li>Undertake regular estate inspections, monitoring estate services and completing fire safety inspections.</li></ul><ul> <li>Working closely with internal and external partners to ensure a seamless and wholistic offering to customers.</li></ul><ul> <li>Ensuring that tenancies are managed appropriately according to the circumstances of the household, making referrals and signposting for support as necessary.</li></ul>We'd love to meet someone with: <ul> <li>Excellent customer service skills putting the customer at the heart of what we do</li></ul><ul> <li>Good problem-solving, negotiation and influencing skills</li></ul><ul> <li>Strong communication skills, both written and verbal</li></ul><ul> <li>Excellent time management and organisational skills</li></ul><ul> <li>Experience of working in partnership with internal teams and external organisations to achieve shared goals</li></ul>Amongst what we offer you is: <ul> <li>A competitive salary of £33,500 per annum including car allowance</li></ul><ul> <li>28 days holiday PLUS Bank Holidays</li></ul><ul> <li>A generous contributory pension scheme</li></ul><ul> <li>Private health care</li></ul><ul> <li>Free life assurance</li></ul><ul> <li>Access to an extensive suite of wellbeing services and tools including a digital gym</li></ul><ul> <li>Opportunities for learning and development</li></ul><ul> <li>Discounted gym membership</li></ul><ul> <li>Retail discount scheme</li></ul>Please note the successful candidate will need to complete a Basic DBS application. Closing date: 12th April 2025 Interview date: To be confirmed We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible About us bpha is a Housing Association located in the Oxford to Cambridge arc, which is committed to providing its customers with high quality, value for money services whilst continuing to develop energy efficient, sustainable and affordable housing. We are a leading provider and developer of affordable homes - for rent, sheltered, residential care and shared ownership. We work together with communities - to improve opportunities, independence and quality of life for our residents, and to benefit the wider community. We bring people together, and run and support a wide range of community activities. All the money we make is used to invest in existing homes, to enable us to build new homes, and to deliver new and improved services. We own or manage over 19,500 homes and over 500 staff. Our vision and values To build communities where people can live happily in a home they can afford. Our values underpin the work that we do and are ingrained in our culture at bpha. We are looking for people who can share these values and translate them into day-to-day practices for the benefit of our communities, customers and fellow colleagues. So that we can realise our vision, together. We are ambitious We are better together We show empathy We take responsibility Benefits We believe that benefits should be more than just perks. For us, they aren't simply little extras added on at the end, they're fundamental parts of what we stand for, from the very beginning. As standard. That's why at bpha, we reward our employees by making sure we give them a supportive and caring environment, that empowers them to be happy, healthy and inspired, every day. Money &amp; Time <ul> <li>Holiday entitlement of 28-33 days a year, plus public holidays</li> <li>Contributory pension scheme</li> <li>Competitive pay</li> <li>Life assurance cover</li></ul>Health &amp; Wellbeing <ul> <li>Private healthcare</li> <li>Mental Health First Aid</li> <li>Counselling service</li> <li>Eye tests</li> <li>Discounted gym membership</li> <li>Cycle to Work scheme</li> <li>Free annual flu jabs</li> <li>Wellbeing activities and events</li> <li>Free fruit and refreshments</li></ul>Recognition <ul> <li>Long service award</li> <li>Annual staff recognition awards</li> <li>Discretionary reward scheme</li></ul>Lifestyle <ul> <li>Annual volunteering day</li> <li>Social events, clubs and activities</li> <li>Breakout areas</li> <li>Onsite cafe/restaurant at headquarters</li></ul>Development <ul> <li>Opportunities for professional training and qualifications</li> <li>Workshops and training sessions for new skills</li> <li>A fresh and modern eLearning platform</li></ul>

37 hours per week - Fixed term for 23 months Are you a Senior Social Worker with experience working with rough sleepers or the homeless? We are seeking a dedicated and creative Senior Social Worker to join our team, focused on providing assertive outreach and tailored support to individuals facing homelessness. We seek the best talent from the widest pool of people as diversity and inclusion is the key to our success. Reading Borough Council is a Disability Confident Employer and is committed to the recruitment and continued employment of people with disabilities. About the Role: This Senior Social Worker roles involves working to support individuals with complex needs, including those who are rough sleeping or residing in homelessness support services. You will be part of the Advice and Wellbeing Hub team but working in partnership with the Homelessness Teams. This role plays a crucial part in breaking the cycle of rough sleeping, where individuals are placed in 24/7 supported accommodation (such as the Pods or Salvation Army) only to be evicted due to unmanaged behaviours like hoarding, poor personal care, aggression, or mental health issues. By providing the right interventions, non-statutory commissioned services are able to manage these behaviours and support individuals in making progress towards a positive move-on, helping them sustain housing and work towards long-term stability. You will need to be based within commuting distance of Reading due to the nature of the role, which involves regular outreach, in-reach, and collaboration with local homelessness support services and housing providers. The role involves you undertaking work using the Conversation Counts model, working on prevention and early support. Using your social work expertise, you will conduct Care Act assessments, safeguarding investigations, risk assessments and Mental Capacity assessments, as well as facilitate best interest meetings. Key Responsibilities:<ul> <li>Manage a smaller, targeted caseload to offer more responsive support to individuals with complex needs.</li> <li>Conduct outreach shifts to build relationships with clients, encouraging engagement with assessments and support.</li> <li>Work in-reach within homelessness support services (Pods, Nova, Salvation Army, Launchpad, YMCA) to engage clients and build partnerships, while also upskilling staff.</li> <li>Co-locate with rough sleeping outreach services and commissioned homelessness support teams to assess and offer tailored support to clients who struggle with traditional service models.</li> <li>Explore innovative ways to assess and offer ASC support, focusing on sustaining tenancies and avoiding unnecessary reliance on ASC alternatives.</li> <li>Ensure that assessments are not closed prematurely and help clients move away from complex lifestyles by implementing appropriate ASC interventions.</li> </ul>This position offers an excellent opportunity to develop your skills and experience in Adult Social Care, delivering high-quality, person-centred interventions to individuals in their own homes. You will be part of a friendly and supportive team committed to making a meaningful difference in people's lives. About You:<ul> <li>A Social Work England registration and a recognised Social Work qualification.</li> <li>You'll have a strong background in social work or related fields, with a deep understanding of homelessness, mental health, and substance use challenges.</li> <li>You'll be comfortable working in dynamic, fast-paced environments and will use your creativity and problem-solving skills to engage with clients who have traditionally struggled to access services.</li> <li>Your communication and relationship-building skills will be key to success, as you work alongside housing providers, support services, and healthcare professionals to achieve the best outcomes for vulnerable individuals.</li> </ul>You will work within the legal framework provided by the statute, guidance, policies and procedures. We offer excellent support, supervision and induction. You will need to have:<ul> <li>A degree or equivalent in Social Work</li> <li>Registration with Social work England</li> <li>Understanding of the Care Act 2014</li> </ul>You will have access to our Learning and Development programme and be supported in your career and personal growth with opportunities to learn and develop new clinical skills, helping you to build your Continuing Professional Development portfolio, extending your skills and supporting you to grow as a social worker. We work closely with our colleagues in Reading Borough Council, Health Professionals, Voluntary and Charity colleagues to facilitate the best possible outcomes for those people we support. You'll be part of a team that relies on each individual to play their part to the best of their ability. As well as the colleagues that you work closely with every day, you'll also be part of Team Reading, playing your personal part in making Reading a successful and vibrant place. Our vision is to ensure that Reading realises its potential as a great place to live, work and play, and that everyone shares the benefits of this success. Our values and behaviours guide how we will achieve this: Work Together as one team - work collaboratively, with each other and with our partners, and demonstrate the Team Reading values in everything we do Drive Efficiency - show initiative, be adaptable to change and put forward ideas to help improve delivery and efficiency. Take responsibility for our own learning and development and for reaching our potential Be Ambitious - be demanding of our own performance - striving to be even better - and be prepared to engage with and challenge leaders in a constructive and positive way Make a Difference to Reading - maintain the highest levels of customer service and be flexible and willing to provide the services needed at the time they are needed Our offer A competitive salary alongside a range of benefits including:<ul> <li>Generous holiday entitlement - 25 days holiday each year plus bank holidays - rising to 33 days after 10 years' service, with the option to buy additional leave</li> <li>Maternity, adoption, parental and sick pay</li> <li>A wide range of flexible working opportunities </li> <li>Access to a range of training and learning opportunities to help you develop</li> <li>Local Government Pension Scheme (LGPS)</li> <li>On-site day nursery (Kennet Day nursery) rated outstanding by Ofsted,</li> <li>Season Ticket Loan - a loan to help with the cost of your rail or bus journey, to and from work</li> <li>Lease car salary sacrifice scheme allowing you to lease a brand new, greener car for three years. The monthly fee includes insurance, servicing and road tax</li> <li>Salary sacrifice scheme for Additional Voluntary Contributions (AVCs) to help you save for your retirement.</li> </ul>If you would like to find out more about this role please contact Caroline Marsh - Team Manager on 0118 937 3672, <a href="mailto:caroline.marsh@reading.gov.uk" target="_blank">caroline.marsh@reading.gov.uk</a> Closing date: Applications will be reviewed upon submission Interview date: TBA Please note that the closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. Therefore, it is strongly advised that you complete and return your application as soon as possible to avoid disappointment. Visit: <a href="http://www.moretoreading.co.uk" target="_blank">www.moretoreading.co.uk</a> to find out more about Reading's Community &amp; Adult Social Care Services. It's a chance to hear from the people who already work here and why they have chosen Reading as their professional destination.

Senior Social Worker - Advice and Wellbeing Hub (Homelessness)

The Vacancy FULL TIME - 37hrs To lead on the case management of clients and be part of a team that supports them in keeping them safe and helping them achieve their goals. To provide people with homes and specialist support so they feel more valued and secure, and ready to take the next steps. MAIN RESPONSIBILITIES <ul> <li>To assess the needs of each client, helping to develop their individual support plan to achieve their goals</li> <li>To produce and regularly review comprehensive client-based risk assessments</li> <li>To manage a caseload of clients on a one-to-one basis </li> <li>To support clients to gain and/or maintain accommodation or achieve outcomes defined by the service specification</li> <li>To engage with local authorities, health providers and other agencies, creating and maintaining constructive working relationships to maximise the opportunities available to clients</li> <li>To lead on client activities to help them gain practical life skills and encourage their engagement with the running of the service</li> <li>To support clients with managing their finances, paying rent, managing arrears and accessing benefits</li> <li>To encourage and signpost clients to the local community and to resources relevant to their aspirations including education, training, employment activity or volunteering </li> <li>To support clients in trauma informed and psychologically informed ways</li> <li>To adhere to safeguarding responsibilities, following our safeguarding policy and procedure</li> <li>To help maintain health and safety, ensuring clients, visitors and buildings are safe in accordance with Health and Safety regulations, policy and procedures</li> <li>To provide basic first aid assistance until help arrives (full training is provided)</li> <li>To work confidently and efficiently when lone working</li> <li>To maintain accurate records on our client management system and ensure these are stored in line with GDPR</li> <li>To maintain confidentiality</li> <li>To represent the organisation in a professional manner </li> <li>To carry out any other reasonable duties required in the interest of the organisation</li></ul>ROLE REQUIREMENTS <ul> <li>This role will require an Enhanced with Barred List(s) disclosure and barring service check is a requirement for this role. This would be completed on appointment of the role</li> <li>This role will require a full drivers' licence and access to a vehicle</li> <li>This role will require you to work flexibly across several sites </li> <li>This role will require you to work with clients on a one-to-one basis</li> <li>This role will require you to work nights and/or weekends</li> <li>This role will require you to lone work</li></ul>ESSENTIAL CRITERIA <ul> <li>Strong communication skills, both verbal and written</li> <li>Clear verbal and written English </li> <li>Good keyboard skills for data inputting</li> <li>Good working knowledge of Microsoft Outlook, Excel and Word</li> <li>Confident and assertive manner</li> <li>Ability to self-motivate as you will work on your own</li> <li>Effective team working </li> <li>Ability to respond calmly to crisis</li> <li>Deal promptly with and effectively react to challenging situations</li> <li>Have an interest and genuine concern for homelessness and related issues</li></ul>DESIRABLE CRITERIA <ul> <li>Experience of managing a caseload of clients </li> <li>Understanding of risk assessment and person-centred, outcomes-based delivery</li> <li>Understanding of the support needs of people experiencing homelessness or those with complex needs</li> <li>Knowledge of voluntary and statutory agencies, housing regulations and the benefits system</li></ul>We reserve the right to close our adverts early if a successful candidate is found, so please submit your application as soon as possible. About Us We offer support to people who are homeless, vulnerable or at risk of becoming homeless and need help rebuilding their lives for a brighter future. Our services include safe, flexible and reliable client led housing and support with a focus on reducing homelessness, improving health and wellbeing and building on individual's skills and resilience to break the cycle of homelessness, poverty and exclusion. We work in partnership with multiple agencies and authorities to deliver support and accommodation needs across Berkshire, Hampshire, Isle of Wight and Dorset. We are dedicated to safeguarding all young people and adults with our services. We follow safer recruitment practices for all our vacancies to assure that all successful candidates are suitable to work with our clients. We're committed to creating an inclusive and diverse workforce that embodies our values and promotes a tolerant and respectful environment where everyone can feel empowered to succeed. We welcome and encourage applications from people of all backgrounds and will support with any reasonable adjustments needed during the recruitment process. Our vision To be a safety net for people in tough times and the springboard to a brighter future. Our mission To provide people with homes and specialist support so they feel more valued and secure, and ready to take the next steps. Our values Everyone matters We know we're stronger together We do the right things, for the right reasons We never give up Our Gallery Previous Next Our Benefits Extra mile awards Pension with life cover Blue Light Card Champions of equality Employee assistance programme Staff discounts via Wider Wallet Dedication to wellbeing GP helpline Length of service awards Generous and flexible holiday Refer a friend scheme

Homeless Support Worker

Summary We are looking for a Premises Officer to ensure the provision of a safe, clean, attractive learning environment, as part of a team undertaking responsibility for the maintenance, security, health and safety of the Harris Primary Academy Peckham Park site. About Us Our academy is a member of the Harris Federation , a group of 55 primary and secondary academies in and around London educating some 44,000 young people. The Harris Federation Teaching School Alliance enables us not only to train and develop teachers and leaders in our own academies, but also to do so for other schools. Each academy is led and run by its Principal and other senior leaders: we are deliberately a federation rather than a chain. What unites us is a culture that ensures the children and teenagers in our schools get an excellent education within a happy, caring and supportive environment. Main Areas of Responsibility Your responsibilities will include: <ul> <li>Ensuring adherence to the academy health and safety policy, being vigilant for any hazards, mitigating risk immediately and appropriately and reporting as soon as possible</li> <li>Carrying out servicing, cleaning and checking of academy vehicles within your capabilities</li> <li>Providing technical and craft support to teaching staff</li> <li>Providing site security as required</li> <li>Reporting poor or dangerous behaviour by students or any potentially hazardous actions by staff</li> <li>Maintaining, decorating and repairing the academy premises where appropriate;</li> <li>Liaising with and supporting external contractors on site, ensuring supervision at all times</li> <li>Maintaining the academy grounds, keeping the site clear of litter and emptying bins regularly</li> <li>Monitoring the toilets for cleanliness and replenishing supplies as necessary</li> <li>Regularly touring the academy, keeping corridors free from litter</li> <li>Assisting in maintaining the academy grounds</li> <li>Locking and securing gates as required</li> <li>Assisting in the removal of furniture e.g. for exams and academy events</li> <li>Reporting any lights that need replacing, graffiti or any broken fixtures and fittings</li> </ul>Qualifications &amp; Experience We would like to hear from you if you have: <ul> <li>Basic knowledge of Health and Safety legislation and requirements</li> <li>Basic training in one or more of plumbing, general and ground maintenance, electrical/building maintenance, heating systems (or sound experience of same)</li> <li>Basic knowledge of the operation of heating, ventilating systems and common causes of malfunctions</li> <li>Knowledge of maintenance and security systems and procedures</li> <li>Knowledge of supervisory skills</li> <li>Understanding of appropriate cleaning methods and standards</li> <li>Experience of working in an inner city school or educational establishment with children and young people</li> <li>Considerable DIY experience and skills</li> <li>Ability for some heavy lifting, with physical fitness appropriate to tasks required</li> <li>Ability to monitor and report on structural faults/repairs</li> <li>Ability to monitor and order stocks of material</li> <li>Ability to work evenings and weekends on a regular basis</li> <li>Ability to deal with emergencies occurring outside normal working hours</li> </ul>For a full job description and person specification, please download the Job Pack. Next Steps If you have any questions about this opportunity, please send us an email, or call to arrange a conversation. Before applying, please download the Job Pack for full details on the job responsibilities and person specification. This will be helpful for you when completing your application, and throughout the recruitment process. We encourage you to apply as soon as possible as we may interview and offer to a candidate before the closing date. Please note that we only accept applications submitted before the closing date via our careers website. Professional Development &amp; Benefits Our people are at the heart of our success. We have developed a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top-quality training programmes delivered at every level. In addition to the opportunities for career development and progression, we also offer a competitive rewards and benefits package which includes our Harris Allowance for teachers on MPS/UPS, a Performance and Loyalty Bonus, Pension Scheme with generous employer contributions, a Wellbeing Cash Plan and many other benefits. Learn more about our benefits on our website. Safeguarding Notice The Harris Federation and all our academies are committed to ensuring the highest levels of safeguarding and promoting the welfare of children and young people, and we expect all our staff and volunteers to share this commitment. All offers of employment are subject to an enhanced Disclosure and Barring Service (DBS) check, references, an online search, and where applicable, a prohibition from teaching check will be completed. Equal Opportunities The Harris Federation is an equal opportunities employer and welcomes applications from all suitably qualified candidates. We value the diversity of our staff and students, and everyone at the Harris Federation is equally valued and respected. We aim to be an inclusive employer that reflects the communities we serve. We are committed to providing a fair, equitable and mutually supportive learning and working environment. See all the benefits we offer Join our talent network Recruitment of ex-offenders statement Diversity and equality notice Before you start your application... Email communication Please remember to check your junk mail folders for our email communications. You will receive a confirmation email once you submit, or save the progress, of your application. Please check your junk/spam folder and add us to your safe senders list to ensure all future email communication is received. This is important to ensure you are kept up to date on the status of your application and to avoid delays in the recruitment process. Applying online We strongly advise that you complete the personal information section first and then save the progress of your application. You can return at any time to update and complete the rest of the application. Please ensure you regularly save the progress of your application to avoid losing any data. Once saved, you will receive an email with instruction on how to retrieve your application using a unique code. To submit an application, you'll need to have ready: <ul> <li>Personal information about you</li> <li>Details of your education and employment history</li> <li>Details of any qualifications and training gained</li> <li>A CV and/or supporting statement to upload</li> </ul>Using your CV or LinkedIn profile to apply: To reduce the application time, you will have the option to upload a CV or use your LinkedIn profile when applying for the job. The information in your CV or LinkedIn profile will auto populate the relevant sections of the online application, but please ensure you check this before submitting. If you have applied to work with us before, you can reuse and update an existing application. Need any help and support? Visit our Applying page for FAQs and support with completing your application. We look forward to receiving your application.

Premises Officer

Housing Officer - £39,039 pa Hybrid Working - 3 Days onsite in Hemel Hempstead An exciting opportunity has arisen within our Housing Department for an experienced Housing Officer to join our dynamic team. The role involves managing a geographical patch of properties and duties will include: <ul><li>Carrying out tenancy reviews and tenancy audits with residents in their homes</li><li>Housing management casework including Anti-Social behaviour, domestic abuse, abandonment and hoarding</li><li>Taking appropriate action regarding breaches of tenancies</li><li>Working collaboratively with the other teams and services to ensure appropriate action is taken to deal with breaches of tenancies</li></ul><ul><li>Assisting with Court processes and representing Hightown in court where necessary.</li><li>Resident involvement throughout the week travelling across your geographical patch</li></ul>Each Housing Officer in the team has a lead role, enabling staff to specialise in an area of Housing Management (we're flexible if you have an interest in a specific lead). This may include: <ul><li>Anti-Social Behaviour</li><li>Domestic Abuse</li><li>Tenancy Fraud</li></ul>As part of your lead role, you will be expected to keep up to date with legislation, regulatory requirements and best practice in your key area as well as providing guidance to other team members when needed. Due to the nature of the role, you must have a driving licence and access to a vehicle for work purposes. About Us Hightown is a charitable housing association operating principally in Hertfordshire, Bedfordshire, Buckinghamshire and Berkshire. We believe everyone should have a home and the support they need, so our aim is to build new homes and to provide excellent housingandsupport. We currently manage over 9,000 homes and employ over 1100 Permanent and Bank staff in our Care and Supported Housing Schemes and from our head office in Hemel Hempstead. We have an annual turnover of £121 million and a development programme that will deliver over 350 new affordable homes each year . The Benefits We offer a range of benefits which include: <ul><li>33 days of annual leave including Bank Holidays, rising to 35 days with service</li><li>£39,039 pa for 35 hours a week contract</li><li>Monthly attendance bonus</li><li>Ongoing professional development and support to deliver outstanding support</li><li>Access to favourable discounts and savings at high street retailers, gyms, restaurants, and cinemas</li><li>Workplace pension scheme and life assurance of three times your annual salary</li><li>Employee support and health &amp; wellbeing services</li><li>Well-equipped on-site gym</li></ul>If you are interested in joining our friendly team, please apply below. Please note that we will be shortlisting and interviewing candidates on an ongoing basis and therefore we may close the vacancy early. Interested applicants are therefore encouraged to apply as soon as possible to ensure they are considered. We are an Equal Opportunities &amp; Disability Confident Employer.

Salary: £27,711 - £30,559 The Role: A fantastic opportunity has arisen for an outstanding Premises Officer to join the Greenwood Academies Trust (GAT) Estates Team to work at our brand new Tiffield Academy. Previous experience of buildings and asset management is a must, along with experience of supervising and motivating staff and managing work programmes; additionally, you must be a great team player with the ability to manage and lead a small team. You must possess excellent communication and interpersonal skills at all levels. IT literacy is a must as you will using a number of systems to input data. Duties will include: <ul> <li>ensuring that the environment (internal and external) of all buildings, are safe, secure, well maintained and meet Health and Safety requirements.</li> <li>assisting the Operations Directorate in the development and implementation of Trust Strategies across the Trust.</li> <li>to maintain full statutory compliance in the specified academies</li> <li>premises management</li> <li>maintenance and cleanliness of the sites</li> <li>organising and managing with contractors in line with Trust procedures</li> <li>ensuring the security of the buildings</li> <li>line management of a Premises Assistant</li> <li>supporting the delivery of Capital projects</li> <li>Ensuring relevant statutory, environmental, professional and technical standards are identified and maintained in relation to the premises, land and property issues.</li> </ul>About us: An amazing opportunity is available join the brand new Tiffield Academy. Our Academy, an all-through special free school for autistic students who have severe learning difficulties (SLD) and Speech, Language and Communication Needs (SLCN), will open its doors in September 2025 in a purpose-built new building and you could be an integral part of this. In Return: You can be assured that you will be joining a successful Multi Academy Trust that has a great track record in helping children to succeed no matter what their background. The Trust is dedicated to valuing and developing the workforce whether that be through ensuring a fair workload or offering access to bespoke CPD from the Learning Alliance to enhance professional growth. We believe in looking after the people who make a huge difference to our children, their families and the communities we serve. That's why we give everyone who joins a Perkbox account - with 24/7 access to perks and discounts, plus curated wellbeing tools to look after your physical and mental health. It's part of our commitment to look after you. Here's what you can look forward to: <ul> <li>Hundreds of global and local perks, available online 24/7</li> <li>Shopping discounts from the biggest brands, all year round</li> <li>Save money on everything from the supermarket shop to summer holidays</li> <li>A free Employee Assistance Programme from Vivup</li> </ul>If this post attracts sufficient interest before the closing date, we may decide to close and interview this vacancy at an earlier date, so an early application is advised. We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and we expect all staff to share this commitment. All posts will be subject to receipt of satisfactory enhanced DBS disclosure, medical and reference checks. All pre-employment checks are in line with "Keeping Children Safe in Education". The Trust welcomes applications from all, irrespective of gender, marital status, disability, race, age or sexual orientation. All applicants must be able to provide evidence of their Right to Work in the UK prior to commencement of employment. As part of our need to comply with UK immigration rules, you will be required to provide Home Office stipulated documentation prior to interview.

Sanctuary is one of the UK's leading providers of housing, care and community services. With around 13,000 employees, we maintain a culture where diversity is valued and talent is nurtured and rewarded. Building Safety Manager Blackwall Reach - London £62,919 - £66,231 per year plus company car or car allowance 35 hours per week Temporary position for up to 18 months We have an opportunity for a Building Safety Manager to join our team, based in London. This is a 18-month Fixed Term Contract. The main purpose of this role is to manage the Building Safety function across allocated high rise properties within the Sanctuary property portfolio, ensuring full and auditable compliance. The role is primarily focused on buildings in scope of the Building Safety Act. This includes social housing and student flats in London and surroundings. The role of Building Safety Manager will include: <ul> <li>Lead on the production, updating and submitting of the safety case report. This will include understanding how the building is constructed, to ensure that they are suitably designed and maintained to ensure resident safety</li> <li>Identify, monitor and assess building safety risks in the building, including by working with internal fire and compliance teams</li> <li>Working directly with residents, as well as those helping to keep them safe, such as on site staff and Housing Officers</li> <li>Contribute to the development of policies, procedures and technical guidance notes</li></ul>Skills and experiences: <ul> <li>Degree in construction, Building service engineering or to degree standard level 5/7 surveying or relevant</li> <li>Level 6 Chartered Institute of Building (CIOB) Building Safety Manager qualification</li> <li>HND/HNC in construction</li></ul><ul> <li>Experience of managing risk</li> <li>Able to apply pragmatic approaches in resolving issues, and understanding legislation ensuring the safety of residents</li> <li>Willing to ask questions and understand the unknown</li> <li>Excellent customer and staff engagement</li> <li>This role will involve driving on company business. To drive a company vehicle, drivers must hold a full valid UK driving license</li></ul>Why work for us? One of the UK's leading providers of housing, care and commercial services, Sanctuary employs more than 14,000 people and manages over 116,000 units of accommodation throughout England and Scotland, including general rented, retirement living, supported housing, student and key worker accommodation and care homes. Sanctuary also provides a range of other services including maintenance, care and telecare, all of which are delivered by our dedicated employees who are completely committed to customer service. Our Benefits As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering: <ul> <li>25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata)</li> <li>A pension scheme with matching employer contributions from Sanctuary up to set limits</li> <li>Life Assurance</li> <li>Employee Volunteering scheme</li> <li>Employee Advice Service including counselling</li> <li>Cycle to Work scheme</li> <li>Voluntary health plans </li> <li>Employee discounts </li> <li>Wellbeing support and tools</li> <li>Employee recognition scheme</li> <li>Employee platform to access your reward and wellbeing package online, find exclusive discounts, wellbeing resources and recognition tools</li> <li>Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues</li> <li>£62,919 (rising to £66,231 per annum after 12 months, subject to satisfactory performance)</li></ul>View the job profile (if the link is unavailable please visit the Sanctuary careers website) Closing Date: 17 April 2025 If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you <a href="mailto:-corporate.recruitment@sanctuary.co.uk" target="_blank">-corporate.recruitment@sanctuary.co.uk</a> We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application. For an insight into what it's like to work for us, take a look at our company page on Linkedin Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status. Building Equality and Diversity Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent unlawful working. Sanctuary Group is a trading name of Sanctuary Housing Association, an exempt charity.

Building Safety Manager

Homelessness Support Coordinator Application Deadline: 1 May 2025 Department: Resettlement - Penzance Employment Type: Permanent - Full Time Location: Penzance Reporting To: Mark Taylor Compensation: GBP 29,352 / year Description As a Homelessness Support Coordinator, you will work with individuals who have been rough sleeping or who are at risk of rough sleeping in Cornwall. You will carry out intensive assessments to identify clients' support and housing needs, advocate for them and help them to access the services they need. As part of the Non-Residential team primarily based at the Breadline Resource Centre, Penzance, you will also be expected to provide cover at Truro Resource Centre when required. Your duties will include the organisation of groups and meetings within the projects, supporting colleagues with assessments and the reconnection of clients to their hometowns, and facilitating the "drop in" sessions provided by the organisation. Whilst you will normally work within the services' opening hours, there will be a requirement for occasional evening and weekend work as directed by the Non-Residential Service Manager. This will include providing support to St Petrocs' emergency "Winter Service" during the colder months. Interviews are expected to take place on Wednesday 7th and Thursday 8th April. Many of our staff work flexibly, including part-time. Please talk to us at interview about the flexibility you need. We can't promise to give you exactly what you want, but we do promise not to judge you for asking. What you'll be doing. <ol><li>Work with clients to provide an intensive assessment of their social, welfare and housing needs.</li><li>Prepare a comprehensive risk management and support plan with the client to address their needs.</li><li>Locate and provide housing, social and welfare solutions in accordance with the needs assessment.</li><li>Liaise with partner and specialist agencies to enable rough sleepers to access their services (e.g. housing, drug and alcohol, health, welfare rights and legal services).</li><li>Establish a profile of the needs of service users and maintain digital records. This will include keeping accurate file and case notes.</li><li>Negotiate access for clients to any appropriate forms of accommodation and ensure that appropriate support is available.</li><li>Advocate for people sleeping rough in accessing services, including 'reconciliation' work with other agencies.</li><li>Liaise regularly and work closely with partner, voluntary and statutory agencies. This will include housing providers, DAAT, Police, Probation, Job Centre+ and the Benefits Agency and other linked in Support Workers.</li><li>Liaise with "Health for Homeless", primary and secondary health care services including mental health services to ensure that service users receive timely and appropriate services to meet their needs.</li><li>Ensure the needs and requirements of the funding and partner agencies are met.</li><li>Provide a telephone advice service during working hours.</li><li>Assist with building upkeep and maintenance, e.g. undertaking and recording necessary health and safety checks, general cleaning and tidying. </li><li>Support volunteers with receiving and sorting donations of bedding, clothing, and other items.</li><li>Ensure clients are fed by preparing donated food items or making sandwiches.</li><li>Work in other areas of the service as required.</li><li>Attend events as a positive ambassador for St Petrocs, promoting and raising awareness of its services and inspiring existing and potential supporters.</li><li>Carry out any other duties as reasonably requested.</li></ol> Who we're looking for. You'll share our core values: Honesty, Integrity, Equality &amp; DignityYou should have previous experience of working with vulnerable adults, along with a knowledge and appreciation of the many complex issues surrounding homelessness. Importantly, we're looking for someone who passionately believes in our mission of ending homelessness. Homelessness is not an inevitability. It can be solved, and it can be prevented. In addition to the criteria outlined below, this post is subject to successful completion of an Enhanced disclosure from the Disclosure and Barring Service. Due to the nature of our work, you must also have a valid driving licence and access to a vehicle. Essential Criteria <ul><li>Commitment to our services and the people we serve</li><li>Able to follow processes and maintain high standards</li><li>Comfortable working independently</li><li>Ability to work well under pressure and adapt to changing priorities</li><li>Able to manage conflict and challenging behaviour</li><li>Able to relate to and motivate disadvantaged individuals</li><li>Energetic, creative and driven, with a proactive and positive approach</li></ul>What it's like working with us. We know that our staff are at their best when they feel supported, happy, and healthy - at work and at home. To that end, we're pleased to offer the following employee benefits: Family <ul><li>33 days annual leave a year, including bank holidays</li><li>Enhanced maternity, partner, shared parental, and adoption pay</li><li>Paid time off for neonatal care</li><li>Paid time off for IVF treatment</li></ul>Financial <ul><li>Competitive pension scheme</li><li>Long-service awards</li><li>Non-contributory life insurance (up to 3 x basic salary)</li><li>Paid professional subscriptions (where relevant to role) </li></ul>Wellbeing <ul><li>Enhanced sick pay scheme</li><li>Employee assistance programme (EAP) including access to counselling services</li><li>Free eye tests and free vaccinations</li></ul>

Homelessness Support Coordinator

Adferiad Recovery delivers a flexible and coordinated response to the exceptional circumstances faced by people with co-occurring mental health and substance use conditions and related issues. Vulnerable people facing complex life challenges need consistent and seamless support to ensure they remain engaged with vital health and wellbeing services - and to prevent them becoming disenfranchised and isolated. Adferiad Recovery harnesses the talents and experience of long-established and leading Welsh charities CAIS, Hafal and WCADA. Our combined expertise in the fields of substance use, mental health, housing, criminal justice, and employment support enables Adferiad Recovery to meet the needs of our most vulnerable with a single, unified, and comprehensive approach. Cyfle Cymru is a Peer Mentoring project which helps people develop confidence to make positive life changes, and provides support to access training, education, volunteering and employment. Our peer mentors draw on their own lived experience to support people affected by substance misuse and/or mental health conditions. Cyfle Cymru will support people aged 16 to 24 (Not in education, employment or training) and those 25+ that are economically inactive or long term unemployed. Community Engagement Officer Candidate Pack How to Complete an Application Form If you think you might have these skills, but are not 100% sure, please do still apply and let us decide. We know that certain groups rule themselves out of interesting opportunities assuming that others will be more successful, but please don't be that person. We want to hear from the widest cross section of the community. If you have difficulty accessing this information or would like it in a different format, please contact our recruitment team at [email protected] or 01792 816600 Mae Adferiad Recovery yn darparu ymateb hyblyg a chydgysylltiedig i'r amgylchiadau eithriadol a wynebir gan bobl â chyflyrau iechyd meddwl a defnyddio sylweddau sy'n cyd-ddigwydd a materion cysylltiedig. Mae angen cymorth cyson a di-dor ar bobl agored i niwed sy'n wynebu heriau bywyd cymhleth i sicrhau eu bod yn parhau i ymgysylltu â gwasanaethau iechyd a llesiant hanfodol - ac i'w hatal rhag mynd yn ddifreinio ac yn ynysig. Mae Adferiad Recovery yn harneisio doniau a phrofiad yr elusennau Cymreig sydd wedi hen ennill eu plwyf, CAIS, Hafal a WCADA. Mae ein harbenigedd cyfun ym meysydd defnyddio sylweddau, iechyd meddwl, tai, cyfiawnder troseddol, a chymorth cyflogaeth yn galluogi Adferiad Recovery i ddiwallu anghenion ein rhai mwyaf agored i niwed gydag un dull gweithredu unedig a chynhwysfawr. Mae Cyfle Cymru yn brosiect Mentora Cymheiriaid sy'n helpu pobl i ddatblygu hyder i wneud newidiadau bywyd cadarnhaol, ac yn darparu cefnogaeth i gael mynediad at hyfforddiant, addysg, gwirfoddoli a chyflogaeth. Mae ein mentoriaid cymheiriaid yn defnyddio eu profiad bywyd eu hunain i gefnogi pobl yr effeithir arnynt gan gamddefnyddio sylweddau a/neu gyflyrau iechyd meddwl. Bydd Cyfle Cymru yn cefnogi pobl rhwng 16 a 24 oed (Ddim mewn addysg, cyflogaeth na hyfforddiant) a'r rhai 25+ sy'n economaidd anweithgar neu'n ddi-waith am gyfnod hir. Os credwch fod gennych y sgiliau hyn, ond nad ydych 100% yn siŵr, gwnewch gais o hyd a gadewch i ni benderfynu. Gwyddom fod rhai grwpiau yn diystyru eu hunain o gyfleoedd diddorol gan gymryd y bydd eraill yn fwy llwyddiannus, ond peidiwch â bod y person hwnnw. Rydym am glywed gan y trawstoriad ehangaf o'r gymuned. Os ydych chi'n cael trafferth cael mynediad i'r wybodaeth hon neu os hoffech chi ei chael mewn fformat gwahanol, cysylltwch â'n tîm recriwtio yn [email protected] neu 01792 816600

Community Engagement Officer

Chwilio am swydd ym maes cefnogi? Mae Gorwel yn uned fusnes o fewn Grŵp Cynefin sydd wedi bod yn darparu tai o ansawdd, sy'n ddiogel a fforddiadwy dros chwe sir gogledd Cymru a gogledd Powys i dros 8,000 o bobl ers 2014. Rydym yn gweithio'n galed i ddarparu tai a gwasanaethau rhagorol, i gyfrannu i ddatblygiad cymunedau cynaliadwy a gwarchod a hybu'r iaith Gymraeg gyda balchder. Rydyn ni am gynyddu iechyd a lles ein cymunedau i'r eithaf, creu cyfleoedd i newid bywydau a siapio lleoedd sy'n sicrhau dyfodol cynaliadwy. Mae Gorwel yn darparu gwasanaethau o safon i: <ul><li>gefnogi pobl sy'n dioddef trais yn y cartref</li><li>gefnogi pobl rhag colli ei cartref ac atal digartrefedd</li></ul>Rydym yn gweithio gydag unigolion a theuluoedd, rhai ohonynt yn denantiaid Grŵp Cynefin, o fewn pedair sir gogledd Cymru: Ynys Môn, Gwynedd, Sir Conwy a Sir Ddinbych. Mae ein prosiectau'n cynnwys llochesi, cynlluniau tai â chefnogaeth, gwasanaethau plant a phobl ifanc, cefnogaeth yn y gymuned a gwasanaeth ymgynghorwyr annibynnol trais yn y cartref. Ar gyfartaledd rydym yn cefnogi hyd at 650 o bobl yr wythnos ac mae gennym dros 70 o staff cyflogedig proffesiynol. Mae gennym staff profiadol a phroffesiynol yn gweithio o swyddfeydd ym Mhenygroes, Caernarfon, Llangefni, Pwllheli, Dinbych a Dolgellau. Darpariaeth Atal Digartrefedd Sir Ddinbych. Cynllun Tai â Chefnogaeth, Yr Hafod Mae hwn yn brosiect cymorth cysylltiedig â thai ar gyfer pobl rhwng 16 a 25 oed, o'r naill ryw neu'r llall, heb unrhyw blant dibynnol. Mae'n brosiect cymorth symudol a thai â chymorth dwysedd uchel, sy'n cynnwys 6 uned o lety â chymorth a fydd yn cael eu staffio 24 awr y dydd, a 6 uned o gymorth symudol. Bydd yr holl bobl ifanc a gefnogir yn ddigartref neu mewn perygl o ddod yn ddigartref, a byddant wedi'u nodi fel rhai sydd angen cymorth mewn nifer o feysydd i'w galluogi i reoli eu daliadaeth tai yn annibynnol (e.e. eu tenantiaeth). Bydd cymorth yn hyblyg ac yn canolbwyntio ar yr unigolyn, ond gall gynnwys pethau fel cyllidebu, gan gynnwys cael gafael ar gyngor ariannol; datblygu sgiliau bywyd; sicrhau diogelwch, a chael mynediad at wasanaethau a chyfleoedd defnyddiol eraill. Gall anghenion cymorth pobl sy'n defnyddio'r prosiect hwn gynnwys (ond heb fod yn gyfyngedig i) un neu bob un o'r canlynol: <ul><li>Digartrefedd, gan gynnwys cysgu allan</li><li>Iechyd meddwl a lles</li><li>Problemau'n ymwneud â defnyddio sylweddau (cyffuriau a/neu alcohol) - gallai hyn gynnwys unigolion sydd angen dull lleihau niwed, a/neu'r rhai sydd mewn gwahanol gamau o driniaeth a gwellhad.</li><li>Ymddygiad troseddol parhaus neu gyn-droseddwyr</li><li>Dioddefwyr (neu'r rhai sydd mewn perygl) o gam-drin domestig, trais rhywiol, neu drais arall</li><li>Anableddau dysgu ac anawsterau dysgu</li><li>Sgiliau llythrennedd a/neu rifedd gwael</li><li>Anhwylderau datblygiadol (e.e. awtistiaeth)</li><li>Anableddau corfforol neu synhwyraidd</li><li>Salwch cronig (gan gynnwys HIV ac AIDS)</li><li>Problemau ymddygiad</li><li>Gadael gofal, ac anghenion cymorth person ifanc eraill</li><li>Anghenion lluosog a chymhleth, gan gynnwys trawma cymhleth</li></ul>Mae'r Hafod yn cydweithio'n agos gyda'r HWB Dinbych sydd yn rhan o'r un adeilad. Mae'r HWB yn trefnu gweithgareddau ar gyfer pobl ifanc i'w cynorthwyo i baratoi ar gyfer y dyfodol. Er enghraifft, bydd cyfleodd i ddysgu sgiliau newydd ac i chwilio am waith. Beth fydd ei angen arnoch chi i lwyddo yn y rôl hon ..... Byddwch yn cynnig profiad gweithiwr cymorth i unigolion bregus a bydd gennych wybodaeth am weithio o fewn elusen neu sefydliad sector cyhoeddus, lle rydych wedi mentora a chefnogi yn llwyddiannus. Bydd gennych ymwybyddiaeth gynhwysfawr o gefnogi pobl bregus a gwybodaeth a phrofiad o ysgogi hyder, hunan-barch ac annibyniaeth. Eich personoliaeth...... Byddwch yn hyderus gyda'r gallu i weithio gyda phob grŵp oedran, yn meddu ar sgiliau rhyngbersonol a chyfathrebu gwych cydberthnasau a gweithio ar y cyd gydag ystod eang o bartneriaid cyflenwi, academaidd sefydliadau a phlant / pobl ifanc. Byddwch yn drefnus iawn, yn gallu addasu i newid, yn gadarn, yn wydn ac yn mwynhau cymell unigolion sydd ag angerdd i gefnogi unigolion bregus. Y Pecyn Math o gytundeb: Parhaol Cyflog: £24,083 - £26,315 y flwyddyn (Lwfans Ar Alwad a Lwfans Cysgu Mewn yn ychwanegol) Oriau: 35 awr ar sail rota Gwyliau: 36 diwrnod y flwyddyn yn cynnwys gwyliau banc statudol pro rata Teithio: Trwydded yrru gyfredol lawn Pensiwn: Mae Grŵp Cynefin yn cynnig darpariaeth pensiwn trwy Gynllun Social Housing Pension Scheme (SHPS) Buddiannau Pecyn Buddion.pdf Benefits Package.pdf Y Swydd Canllawiau sut i ymgeisio: Canllawiau cwblhau cais.pdf Disgirifad swydd: DS Gweithiwr Cefnogi Digartrefedd Yr Hafod 03.2025.pdf Job Description: JD Homelessness Prevention Support Worker - Yr Hafod -03.2025.pdf Gwiriad y Gwasanaeth Datgelu a Gwahardd (DBS) Byddwn yn gofyn i'r ymgeisydd llwyddiannus gwblhau gwiriad Manwl gyda rhestrau gwahardd ar gyfer y swydd hon. Mae'r gallu i gyfathrebu yn y Gymraeg ar Saesneg yn hanfodol ar gyfer y swydd hon.

GOR047 Gweithiwr Cefnogaeth Atal Digartrefedd / Homelessness Prevention Support Worker

About Us We are a disability confident employer and we encourage applicants with disabilities to apply. We also welcome applications from people with caring responsibilities and flexible working options will be considered. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Non-UK applicants (excluding Ireland) may need to apply for a visa from the UK Visas and Immigration (UKVI) and may require a Certificate of Sponsorship from Birmingham City Council for a skilled worker visa (if the job is eligible).

Annual salary: up to £27,077.51 Resident Liaison Officer Thanet £27,077.51 per annum, plus company van and fuel card Full time - Permanent - 42.5hrs per week Monday - Friday 8am till 5pm We are the largest provider of repairs and maintenance, and regeneration services across the UK. Mears provides tailored rapid-response and planned maintenance services through partnering arrangements with more than 70 local authorities, Arm's Length Management Organisations and Housing Associations. About the role <ul><li>We are looking for an experienced Resident Liaison Officer to join our team in Thanet. Working with the local Council delivering a variety of planned and responsive repairs works, our team produce work to the highest standards and deliver outstanding customer service. Working directly in the operational structure and supporting the Customer Success Manager as required the RLO will:</li><li>Act as an ambassador for Mears and the Council and support customer engagement activities across all work streams; planned and responsive works.</li><li>Work with the Council to support their resident engagement programme, attending resident meetings/consultation activities as necessary (might occasionally involve evenings).</li><li>Work with the operations manager to ensure that appropriate consultation and communication with residents is undertaken, in their homes or during specific events, throughout a planned works programme and feedback is obtained on works completion.</li><li>Support Customer Service Centre and Council with resolution of complaints and queries.</li><li>Provide a single point of contact for customer and client throughout the complaint process, investigating issues and providing full responses or information within target times, and ensuring that lessons learned are acted upon throughout the branch.</li><li>Ensure all related policy, process and procedures are fully adhered to, and maintain accurate and relevant complaint, customer satisfaction and feedback records, providing reports for the Council as required.</li><li>Review, coordinate and monitor all customer related tasks and communication materials as appropriate.</li><li>Ensure customers opinions are acknowledged and fed back into operational teams - keeping a "lessons learned" log and celebrating positive feedback.</li><li>Act as a champion for social value, supporting the branch in specific activities and recording and promoting achievements.</li><li>Support delivery of customer training, including standards, safeguarding, to operational teams and subcontractors.</li><li>Provide administrative support across the office team and work closely to support other colleagues as required.</li></ul>Role Criteria <ul><li>Experience in a relevant customer service role.</li><li>Excellent communication skills.</li><li>Proactive team worker.</li><li>Good negotiation skills.</li><li>Flexible approach.</li><li>Experience with administration and attention to detail.</li><li>IT Literate.</li><li>UK Full Driving licence.</li></ul>All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points. Candidates should be aware that all our roles are subject to relevant DBS/Security checks before commencement of employment. Benefits we can offer you: <ul><li>25 days annual leave plus bank holidays.</li><li>Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!</li><li>Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.</li><li>Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more.</li><li>Family friendly policies.</li><li>Van and Fuel card -van can be used for the commute to work.</li></ul>Apply below or to discuss your application further; contact: Francesca Swan (<a href="mailto:francesca.swan@mearsgroup.co.uk" target="_blank">francesca.swan@mearsgroup.co.uk</a>) If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.

The Sureserve Group of businesses provide market leading compliance and energy services across the UK, with close to 4,000 employees working from over 20 offices. Sureserve Compliance Northwest, part of Sureserve Group are a market leading heating and hot water specialist with over 40 years of successful delivery and a growing client base. Overview of Role Sureserve Compliance is excited to announce the opportunity for a dedicated and skilled Resident Liaison Officer to join our dynamic team. This role will play a significant part in maintaining strong relationships with our clients and their residents, in the effort to ensure 100% across gas servicing.If you have impeccable attention to detail, excellent communication abilities, and a passion for customer service, we want to hear from you. You will be required to cover a geographical area, working with management, administrators and the client to ensure 100% compliance for annual gas services. This will include using a variety of methods, including phone calls and home visits, to contact customers to arrange service appointments for hard to access properties. Great interpersonal and customer service skills are required. You will work closely with the client and report back on a regular basis. Some work outside of normal hours may be required as is a full UK driving license. This role is ideal for candidates that have strong administration and scheduling admin skills as well as confident facing the public and visiting tenants homes delivering top customer service. Key Responsibilities <ul> <li>Schedule annual services in conjunction with the Client specific procedure.</li> <li>Where possible ensure that annual servicing referrals are kept to a minimum by means of, telephone communications, home visits &amp; resident liaison, this may involve work outside of normal working hours.</li> <li>On a daily basis ensure escalation and completion of annual service visits are progressed as per the client specified processes.</li> <li>Contact residents when required to reschedule appointments.</li> <li>Produce reports from the Contract Management software to be used to ensure that properties meet the Servicing Procedure requirements. Produce accurate and timely reports to Clients and Management as and when required.</li> <li>Deal with resident complaints following the Company complaints procedure, providing management and the Client with written reports on remedial action required.</li> <li>Initiate and manage the Complaint / Incident Procedure in accordance with Company Policy. Arrange appointments with residents regarding complaints; ensure internal Management staff are kept up to date at all times.</li> <li>Liaise with residents for the rectification of any outstanding work or repair work, ensuring prompt rectification.</li> <li>Attend client meetings including Resident's Meetings, Roadshows and Contract Review meetings.</li> <li>To maintain personal and professional development to meet the changing demands of the job, participate in appropriate training activities and encourage and support staff in their development and training.</li> <li>To undertake such other duties, training and / or hours of work as may be reasonably required and which are consistent with the general level of responsibility of this job.</li> <li>Assist in establishing, collating and monitoring resident satisfaction level data.</li> <li>Ensure compliance with all company standards, policies and procedures.</li> </ul>Required Attributes <ul> <li>Exceptional attention to detail and administrative skills.</li> <li>Strong multitasking abilities to handle tasks concurrently.</li> <li>Resilient and capable of working under pressure with a solution-oriented mindset.</li> <li>Excellent organizational abilities to prioritize and manage workload efficiently.</li> <li>Proficient with IT systems, including MS Office Suite.</li> <li>Friendly and professional attitude in all interactions with team members and residents.</li> <li>Experience in customer service oriented roles.</li> <li>Effective communication skills, both written and verbal.</li> <li>Ability to maintain a high level of professionalism and confidentiality.</li> <li>A flexible and adaptable work ethic, ready to collaborate in a team setting.</li> </ul>What WeOffer <ul> <li>Company van for business use</li> <li>Employee wellbeing programme, occupational health support, telephone support- counselling for staff</li> <li>Service level awarded annual leave</li> <li>Technical training and certifications relevant to the role.</li> <li>Enhanced Maternity &amp; Paternity Packages (subject to eligibility)</li> <li>Cycle to Work Scheme (after probation)</li> <li>Gender &amp; Equality Working Group</li> <li>Employee Voice Programme</li> <li>Sureserve Legends- celebrating the fantastic ways in which our employees live our values.</li> </ul>We are committed to developing talent at all levels,ensuring equality, diversity, and inclusion in the way we work and in the communities in which we work, and making sure that every one of our people, clients and customers has the opportunity and support to fulfil their professional and personal potential. Apply Today If you have the skills and experience we're looking for, we'd love to hear from you! Sureserve is committed to fostering an inclusive and welcoming workplace for all. We value diversity and are an equal opportunity employer, providing consideration without regard to race, colour, religion, gender identity, sexual orientation, national origin, disability, age, or veteran status. We offer reasonable adjustments in the recruitment process to candidates who require them. Please reach out to <a href="mailto:scnw-hr@sureserve.co.uk" target="_blank">scnw-hr@sureserve.co.uk</a> if needed. Applicants will be required to undergo right to work and DBS checks as part of our employment procedures. Business Sureserve Compliance Northwest Role Resident Liaison Officer Locations SCNW - Sheffield Yearly salary £24,600 Employment type Full-time

We are looking to recruit experienced Housing Support Workers to join our bank pool working across our Rotherham services. You will have experience of working with individuals with a complexity of needs, supporting individuals to live more independently and increasing their opportunities of move on to more appropriate, longer-term accommodation. Our hours of work range from Mon - Fri 9-5 to Mon - Sat 9-9pm. Duties and responsibilities Support <ul><li>Identify and deliver person centered support, identifying aspirations and need </li></ul><ul><li>Case work a small caseload of individuals focusing on successful, independent move on. </li></ul><ul><li>Develop professional relationships with a range of external agencies to collaboratively deliver support. </li></ul><ul><li>Actively engage with clients on a 1:1 basis, promote activities and meaningful use of time. </li></ul><ul><li>Support and motivate clients, encouraging them to achieve personal goals. </li></ul>Housing Management <ul><li>Work collaboratively with RMBC housing teams to aid positive move on </li></ul><ul><li>Support clients to maintain and sustain their accommodation whilst working towards more independent accommodation. </li></ul><ul><li>Support clients to complete and understand their occupancy and related documentation including move on applications, tenancy agreements, property inventory, applications for housing benefit. </li></ul><ul><li>Support clients to maximise their income, ensuring that housing and other welfare benefit claims are submitted and maintain </li></ul><ul><li>Clean and prepare rooms ready for relet </li></ul><ul><li>Manage accommodation adhering to Health and Safety regulations </li></ul>Qualifications and Experience <ul><li>Experience of providing support to vulnerable people in a housing environment. </li></ul><ul><li>Experience of working with individuals who have multiple and complex needs. </li></ul><ul><li>The ability to develop positive and proactive working relationships with hard to engage clients. </li></ul><ul><li>Experience of delivering Trauma Informed support. </li></ul><ul><li>Knowledge of the Housing benefits and welfare benefit system. </li></ul><ul><li>Experience of Safety Planning / Risk Assessment and Support Planning. </li></ul><ul><li>Basic IT skills and effective case work. </li></ul><ul><li>Ability to work both independently and as part of a team. </li></ul>Essential Requirements <ul><li>Enhanced DBS </li></ul><ul><li>The right to work in the UK </li></ul>Don't meet every single requirement? We know that sometimes people can be put off applying for a job if they think they can't tick every box but we realise the 'perfect candidate' doesn't exist. So, if you can do most of what we're looking for, go ahead and apply. You may be just the right candidate for this or other roles! Our Ethos As an Equal Opportunities employer, we have an Equality and Diversity Action plan in place showing our commitment in ensuring continuous improvement in creating an inclusive culture. We also have a committed group of Diversity &amp; Inclusion Ambassadors who meet monthly to ensure progress is being made. We invite applications from people from all backgrounds and cultures, especially minority groups that are underrepresented in the workplace. We also welcome applications from those with lived experience. We embrace flexibility and are proud to be a Disability Confident employer. If you have any special access requirements or other support needs throughout the application process (including interview), please contact us so that we can let you know how we can support you. Get in touch If you have any questions about the role, please get in touch with <a href="mailto:Lisa.cox@targethousing.org.uk" target="_blank">Lisa.cox@targethousing.org.uk</a> We look forward to speaking with you soon! Please note: We reserve the right to close our vacancies early if sufficient applications are received.We recommend submitting your application as soon as possible!

Housing Support Worker

Sanctuary provide in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary organisations. As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service. Building Safety Manager London (Office and Site Based) £62,919 - £66,231 per year plus Company car or car allowance 35 hours per week We have an opportunity for a Building Safety Manager to join our team, based in London. The main purpose of this role is to manage the Building Safety function across allocated high risk properties within the Sanctuary property portfolio, ensuring full and auditable compliance. The role is primarily focused on buildings in scope of the Building Safety Act. This includes social housing and student flats in Zone 1-2 of London and surrounding areas. The role of Building Safety Manager will include: <ul> <li>Lead on the production, updating and submitting of the safety case report. This will include understanding how the building is constructed, to ensure that they are suitably designed and maintained to ensure resident safety</li> <li>Identify, monitor and assess building safety risks in the building, including by working with internal fire and compliance teams</li> <li>Working directly with residents, as well as those helping to keep them safe, such as on site staff and Housing Officers</li> <li>Contribute to the development of policies, procedures and technical guidance notes</li></ul>Skills and experiences: <ul> <li>Level 4 or above in a relevant qualification, such as fire safety, construction, or surveying</li> <li>Level 6 Diploma in Building Safety Management, or willing to work towards</li></ul><ul> <li>Experience of risk management</li> <li>Able to apply pragmatic approaches in resolving issues, and understanding legislation ensuring the safety of residents</li> <li>Willing to ask questions and understand the unknown</li> <li>Excellent customer and staff engagement</li> <li>This role will involve driving on company business. To drive a company vehicle, drivers must hold a full valid UK driving licence</li></ul>Why work for us? One of the UK's leading providers of housing, care and commercial services, Sanctuary employs more than 14,000 people and manages over 116,000 units of accommodation throughout England and Scotland, including general rented, retirement living, supported housing, student and key worker accommodation and care homes. Sanctuary also provides a range of other services including maintenance, care and telecare, all of which are delivered by our dedicated employees who are completely committed to customer service. Our Benefits As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering: <ul> <li>25 days annual leave (rising to a maximum of 30 days) plus public holidays</li> <li>A pension scheme with matching employer contributions from Sanctuary up to set limits</li> <li>Life Assurance</li> <li>Employee Volunteering scheme</li> <li>Employee Advice Service including counselling</li> <li>Cycle to Work scheme</li> <li>Voluntary health plans </li> <li>Employee discounts </li> <li>Wellbeing support and tools</li> <li>Employee recognition scheme</li> <li>Employee platform to access your reward and wellbeing package online, find exclusive discounts, wellbeing resources and recognition tools</li> <li>Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues</li> <li>£62,919 per annum (rising to £66,231 per annum after 12 months, subject to satisfactory performance)</li></ul>View the job profile (if the link is unavailable please visit the Sanctuary careers website) Closing Date: 17 April 2025 If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you <a href="mailto:-corporate.recruitment@sanctuary.co.uk" target="_blank">-corporate.recruitment@sanctuary.co.uk</a> We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application. For an insight into what it's like to work for us, take a look at our company page on Linkedin Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status. Building Equality and Diversity Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent unlawful working. A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Maintenance Contractors Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.

The Vacancy Do you take pride in delivering excellent customer service? Do you get satisfaction from a role that involves multi-tasking and finding solutions? Do you enjoy organising and facilitating social events? McCarthy Stone is the leading UK's retirement living providers. We are looking for a House Manager to lead their estate at their Lawrence House development in Malden Essex. Hours: 25 hours per week Monday to Friday, working throughout the year. Salary: ACTUAL £17,908.61 plus benefits and bonus. Benefits: Group personal pension, life assurance, Employee Assist Scheme, and flexible working hours working in the most beautiful surroundings, generous annual leave (starts at 25 days and will rise to 28 days max (1 additional day per year) plus bank holidays), entitlement access to benefits platform offering discounted Gift Cards and eGifts and offers for leading brands including restaurants and supermarkets. About the Role of a House Manager We are seeking a customer centric House Manager to exemplify the high-quality customer standards that we are renowned for. Our House Manager's key role is to enhance our Homeowner's quality of life and enable them to maintain their independence. This is a diverse role encompassing high level customer service and front of house and facilities management. The successful candidate will be responsible for managing a strong community with our homeowners through event coordination, and regular meetings to report company updates and address the priorities of our residents. We welcome applications from candidates who have experience of working in front line services, or customer service management roles. Some of the House Manager duties within this role include: <ul> <li>Welcoming new Homeowners and supporting them to settle into their apartments.</li> <li>Providing a professional front of house service and dealing all visitors in a friendly manner.</li> <li>Being the first point of contact for all our Homeowners and offering them help, support and advice as necessary.</li> <li>Working in collaboration with our partners and suppliers to ensure the smooth running of the estate</li> <li>Being the 'face' of McCarthy Stone for the families and friends of our Homeowners.</li> <li>Dealing with Homeowners issues with sensitivity and understand the need for confidentiality and respect their privacy.</li> <li>Managing the development -gardens and grounds - in an efficient and effective manner, providing our Homeowners with a safe, secure, well maintained, and pleasant environment</li> <li>Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.</li> <li>Ensuring that all Health and Safety requirements are adhered to.</li></ul>The successful candidate will have the following key competencies: <ul> <li>Excellent communication skills with a real "can do" attitude.</li> <li>Extensive experience in a professional customer service orientated position.</li> <li>A professional approach with high quality standards.</li> <li>Thrives in a busy a varied role, where every day will be different.</li> <li>Be resilient and can problem solve effectively.</li> <li>An awareness of basic Health and Safety will be a distinct advantage.</li> <li>A good level of computer literacy including Microsoft Word and Outlook.</li> <li>Previous/current work based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.</li></ul>As part of McCarthy &amp; Stone Management Service, a successful and fast expanding national company, you'll get all the training and support you need to help you meet your career goals from our internal experts. This includes courses such as basic first aid, working safely in the workspace, Dementia Friends training and many more. Could this role be the perfect job for you? Apply now! All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date. McCarthy Stone celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background. McCarthy Stone does not currently offer sponsorship. We are only able to consider those that have the right to work in the UK without sponsorship. INDHP About Us As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of January 2025, McCarthy Stone operates over 545 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2025 as well as making the Great Place to Work Wellbeing list! Our Customers The Benefits 24 days annual leave Pension plan Life assurance Employee assistance helpline Health screening Eyecare voucher scheme Long service award Testimonials "I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. It's a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team." Linda Diamond - House Manager "Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks ... it's all about our great people and how welcome they make you feel ... even if it was through a screen!" Andrea Waldron - Senior HR Business Partner "From my first week I felt like part of the team, everyone is helpful and pro-active, which is crucial in a fast paced environment. I've had the opportunity to work on some exciting projects, it's a very 'hands-on' approach here with plenty of opportunity to be involved and play a part in delivering developments." Emily Bishop - Principal Planning Associate "Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment, watching them settle in and make friends, and then watching them lead a happy and carefree retirement is very rewarding." Caroline Craig-cordel - Sales Consultant "I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier, every day. And what we do is so important to our homeowners! In my marketing career before I couldn't dream about customers sharing their thoughts about my campaigns, but here it happens all the time." Stan Smolyar - Head of Brand Previous Next

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