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The Sureserve Group of businesses provides market-leading compliance and energy services across the UK, with over 3,200 employees working from over 20 offices. Sureserve Compliance South, delivers heating services within the social housing sector across London &amp; the South East. We support our clients across domestic gas, commercial gas, renewables, and electrical services. We are London's largest, most successful gas contractor, focusing on long-term contracts with our clients to offer our staff job security and progression opportunities. Role <ul> <li>The role of our Resident Liaison Officer is to act as the main point of contact for our clients and be a customer contact for compliance, escalated queries, complaints, and complex issues. The role also involves daily administration/client reporting. </li> <li>Act as the main point of contact for escalated calls from Customer Service Agents</li> <li>Work closely with operations/managers and liaise with customers to ensure smooth resolution of any complex issues, maintaining regular contact to keep customers informed of progress.</li> <li>Act as a mediator to prevent issues being escalated and reduce the number of formal complaints being raised.</li> <li>Update and provide compliance &amp; repair reports to client.</li> <li>Call customers to arrange appointments for follow up works</li> <li>Support the Customer Service Agents by providing feedback on common causes of complaints and work with the team leaders to support coaching and training needs</li> <li>Liaise with Contract Administrators to keep appraised of any issues likely to arise on individual contracts</li> <li>Assist the Complaints and Performance Officer in recording complaints and responding to complaints and requests for compensation, monitoring complaints to resolution while keeping customer up to date with progress.</li> <li>Adhere to and support K&amp;T's and their clients' policies and procedures regarding data protection and equality and diversity</li> <li>Attend Contract meetings.</li> <li>All associated ad-hoc administrative duties.</li> </ul>The successful candidate will have <ul> <li>Previous administrative experience, preferably from a social housing/construction background</li> <li>Able to provide a high level of courteous, professional customer service</li> <li>Proficient in MS Office, in particular, Outlook and Excel</li> <li>Good written and verbal communication skills</li> <li>Flexible attitude with strong organisational skills</li> </ul>What we can offer you <ul> <li>Salary exchange pension</li> <li>Employee assistance programme</li> <li>28 days annual leave including bank holidays, rising by one day with each full year of service (max five additional)</li> <li>Enhanced family leave (dependent on length of service)</li> </ul>Sureserve is committed to creating a diverse and inclusive workplace. We celebrate individual differences and believe that they contribute to our collective success. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact <a href="mailto:scs.careers@sureserve.co.uk" target="_blank">scs.careers@sureserve.co.uk</a> Successful applicants will be subject to eligibility checks including the right to work in the UK and DBS checks. Business Sureserve Compliance South Locations Dartford, Kent Yearly salary £28,000 - £32,000 Employment type Full-time

Client Resident Liaison Officer - Social Housing

We are looking for a proactive and customer-focused Housing Options Officer to join our team, delivering frontline, customer focused service to residents in housing need. Your responsibilities will include receiving and assessing housing applications, managing the Council's Housing Register through the Hertsmere Homes Choice Based Lettings (CBL) scheme, and verifying shortlisted applications for nomination to housing associations and the private rented sector. You will handle enquiries from people approaching the Council for housing advice, providing initial support and where appropriate, referring clients to the Homelessness Prevention Team for ongoing casework. This is a varied and rewarding role that requires excellent communication skills, attention to detail, and a strong commitment to helping residents access safe and suitable housing solutions. The right candidate will have at least 5 GCSEs (including English and Maths) and experience of working in a customer-facing role where you have provided clear advice both in person and in writing. You will bring strong problem-solving and negotiation skills, the ability to analyse and present information effectively, and a good general knowledge of housing issues such as allocations, homelessness, and housing advice. Excellent communication, IT proficiency, and the ability to work both independently and as part of a team are essential. A driving licence, access to a vehicle, and the ability to work occasionally outside of office hours are also required. The post is offered on a permanent full time basis (36 hours per week). Benefits include: <ul><li>27 - 32 days annual leave (depending on length of Local Gvt Service) - plus all bank holidays</li><li>Local government pension scheme</li><li>Flexi-Leave (opportunity to accrue up to two days per month additional leave)</li><li>Free gym membership</li><li>Cycle schemes (Cycle to Work Scheme and free Beryl Bike rides for staff)</li><li>Free wellbeing benefits (such as lunchtime yoga, flu jabs, health MOT)</li><li>Employee Assistance Programme</li></ul>The Council operates a hybrid working system where employees may work up to three days per week from home. Closing date: Tuesday 9th September No Agencies - Direct Applications Only How to apply Please apply online via the link provided. Please note, we do not accept CV's submitted without a fully completed online application form. Further information on this vacancy <ul> <li>Housing Options Officer - Job Description</li> </ul>

Housing Options Officer

<ul><li>Housing_Options_Officer_August_2025_JD__post_no_2227_2231_2237_</li></ul>Please apply online via the link provided. Please note, we do not accept CV's submitted without a fully completed online application form. We are looking for a proactive and customer-focused Housing Options Officer to join our team, delivering frontline, customer focused service to residents in housing need. Your responsibilities will include receiving and assessing housing applications, managing the Council's Housing Register through the Hertsmere Homes Choice Based Lettings (CBL) scheme, and verifying shortlisted applications for nomination to housing associations and the private rented sector. You will handle enquiries from people approaching the Council for housing advice, providing initial support and where appropriate, referring clients to the Homelessness Prevention Team for ongoing casework. This is a varied and rewarding role that requires excellent communication skills, attention to detail, and a strong commitment to helping residents access safe and suitable housing solutions. The right candidate will have at least 5 GCSEs (including English and Maths) and experience of working in a customer-facing role where you have provided clear advice both in person and in writing. You will bring strong problem-solving and negotiation skills, the ability to analyse and present information effectively, and a good general knowledge of housing issues such as allocations, homelessness, and housing advice. Excellent communication, IT proficiency, and the ability to work both independently and as part of a team are essential. A driving licence, access to a vehicle, and the ability to work occasionally outside of office hours are also required. The post is offered on a permanent full time basis (36 hours per week). Benefits include: <ul><li>27 - 32 days annual leave (depending on length of Local Gvt Service) - plus all bank holidays</li><li>Local government pension scheme</li><li>Flexi-Leave (opportunity to accrue up to two days per month additional leave)</li><li>Free gym membership</li><li>Cycle schemes (Cycle to Work Scheme and free Beryl Bike rides for staff)</li><li>Free wellbeing benefits (such as lunchtime yoga, flu jabs, health MOT)</li><li>Employee Assistance Programme</li></ul>The Council operates a hybrid working system where employees may work up to three days per week from home. Closing date: Tuesday 9th September No Agencies - Direct Applications Only Salary range <ul><li>£33,784 - £38,096 per year</li></ul>

Vacancy Name Recovery Coordinator Vacancy No VN5449 Employment Type Permanent Hours Per Week 37.00 Work Pattern Includes weekends &amp; evenings Location Peterlee Health Centre, Peterlee, SR8 1AD Location Region County Durham Location City Peterlee Location Postal Code SR8 1AD Interview Date 10 Oct 2025 Job Details Recovery Co-ordinator Location: Peterlee/ Horden Working week: Monday-Friday 9:00am-5:00pm, includes evenings and Saturday 9am - 12pm on a rota'd basis. When you choose to join us, you're choosing more than just a job.... you're choosing to make a difference" We have an exciting opportunity for 3x Recovery Coordinators to join County Durham Drug and Alcohol Recovery Service as a Recovery Coordinator working in The centre for change, based in either Horden or Peterlee. The County Durham service has recently been rated 'Outstanding' by the CQC and is a great place to work. The service supports adults across County Durham with drug and alcohol issues. The successful post holder will match our organisational ambition and commitment to provide the highest standards of service delivery across County Durham, engaging with local communities and supporting their priorities. Key Duties:<ul><li>Manage an adult caseload of clients with drug and alcohol issues, reviewing on-going care and treatment and liaising closely with a full range of workers and skills within the multi-agency team, including family members and significant others.</li><li>Devising, implementing, and reviewing ongoing recovery and treatment plans.</li><li>Facilitate and promote individuals' progression from initial engagement, through structured treatment, to self-sustained recovery.</li><li>Reduce drug or alcohol-related harm to individuals and the wider community.</li><li>Working collaboratively with key partners and colleagues to achieve the best health and well-being outcomes for individuals.</li><li>Support with evening and weekend clinics when needed.</li></ul>To view the full job description please click on the link. About you... You will have a passion for making a difference and fair chances for all should be at the core of everything you do. You will have an understanding of and ability to implement interventions, including brief interventions MI, PSIs, CBT and ITEP, experience of delivering 1-2-1 therapeutic interventions. Who are we... Waythrough is one of England's most successful home-grown charities. We provide free, confidential support for alcohol, drugs, housing, or mental health in friendly local places across the UK. We are committed to fair chances for all and making sure everyone can access the help and support they need to realise their potential. By joining our teams of passionate individuals, you will be contributing to making this happen. You can really make a difference by believing in our service users and their ability to make positive changes when they don't always believe in themselves. We are incredibly proud of the work that we do to help address health inequalities in England. Every five minutes, an individual accesses one of our services, and we have supported over 90,000 people across all our services last year. Check out our impact report here to read more about the important work that we have done. What can Waythrough offer you...🏖Generous annual leave entitlement (27 days, plus bank holidays, increasing to 32 after 1 years' service)📅Annual leave purchase scheme💰Enhanced occupational sick pay %Enhanced employer contribution to your workplace pension👪Death in service benefitFree Will writing👓Eyecare vouchers🛍Blue light card discount💡Fantastic learning and development opportunities, including free training courses🏠Work-life balance- flexible working and family friendly policies🏃 Happy, Healthy You! - our wellbeing offers for our workforce🤝Employee Assist Programme and Waythrough Support Networks Waythrough is an equal opportunities employer We value unique perspectives and experiences that everyone can bring, and fully understand the strength in diversity and inclusion. We encourage applications from all backgrounds, regardless of race, gender, religion, gender identity, sexual orientation, national origin, or disability. If you have a genuine passion for working for us, we want to hear for you. We also welcome applications from people with lived experience with substance use. If you require support with your application, please contact the Recruitment Team at <a href="mailto:people.recruitment@waythrough.org.uk" target="_blank">people.recruitment@waythrough.org.uk</a> Salary Period Vacancy Salary Range £24,500-£30,790 DBS Requirement Enhanced Adult Barred Does role require Police/Prison vetting? Not Applicable Driving licence required for role? Yes Applications Close Date 28 Sep 2025

Recovery Coordinator

Housing Partner (Housing Officer) A place to create moments that matter Salary: £40,497 per annum (including regional uplift and car allowance) Location: Camberley with travel around the patch to meet business and customer needs and 1 day a week in the Camberley Office Permanent, 35 hours per week, Monday -Friday 9am-5pm. Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important. It's this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be. About the role Always motivated to achieve brilliant standards of service, our Housing Partners (Housing Officers) are the first point of contact for our customers. You'll be a visible presence in your patch, ensuring the effective management and maintenance of tenancies. Moving into a new home is an exciting life experience and your role will have a positive influence on our customer journey from the moment we onboard new tenants. Sometimes things don't always go to plan, so you'll also support customers to manage their rent accounts (including taking cases to court as a last resort), manage anti-social behaviour utilising a multi-agency approach as required, resolve customer complaints effectively and use appropriate legal remedies to ensure tenancies are ended efficiently and in line with legal and regulatory requirements when necessary. You'll develop strong relationships with internal stakeholders and external partners and build strong community bonds to make moments that matter every day. To view/download the Housing Partner (Housing Officer) full job description please click here. Salary The Housing Partner (Housing Officer) role offers a salary of £36,339 per annum for candidates who fully meet the role requirements. If you're still developing in some areas, we'll support your growth with a starting salary just 5% or 10% below the spot rate, depending on experience. You'll also receive a regional allowance of £2,908 and an essential user car allowance starting from £1,250 per year, plus milage for travel around your patch - helping you stay mobile while making a difference in your community. About you You'll need experience in delivering housing management services, plus an understanding of tenancy and neighbourhood management. It would be ideal if you have a CIH Level 3 Certificate in Housing - or you'd be willing to work towards it. You'll bring a proven track record in managing anti-social behaviour, as well as a strong knowledge of rent collection processes and legal frameworks around income recovery. As you'll be travelling across our Accent sites and estates, you'll need a full UK driving license and access to a vehicle. The successful candidate will undergo a DBS check as part of the pre-employment checks. Housing Partner (Housing Officer) Interviews We want your candidate experience to reflect who we are - a place to grow, a place to thrive, a place to be you. Stage 1: A Place to Connect A call with the hiring manager. You'll learn more about the role and team, and we'll get to know you - your experience, goals, and what you bring. Stage 2: A Place to Show Your Strengths A behavioural and scenario-based interview focused on how you apply your knowledge to real-life situations. You'll be asked to complete a Customer Service Questionnaire in advance. We aim to make the process clear, supportive, and genuinely valuable - a place where you feel informed and confident at every step. A place to build a future We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you'll have the opportunity to learn new skills, thrive in our collaborative environment, and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time)-an extra day's leave to celebrate your birthday and the option to purchase more-access to an online GP, gym discounts, and a dedicated day to volunteer for a cause that matters to you. And because we believe in supporting you now and in the future, this is a place to plan for your future-with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues, giving you added peace of mind. If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met. Please don't delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated. If you have any queries about the role, please email: "<a href="mailto:PeopleServices@accentgroup.org" target="_blank">PeopleServices@accentgroup.org</a>". Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license. If you're looking for a place you can make a positive difference to society, to our organisation and to your future, apply now. Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.

Housing Partner (Housing Officer)

We are looking for a Community Manager to join our Community team in London. This will be an initial 3 month full time contract (FTC) with potential to be extended or become permanent. The 1000heads Community team is a proud, powerful collective of Social Media obsessives, driven by the desire to deliver kick-ass editorial + social conversation to some of the world's most impressive brands. You will work closely with a whole host of departmental specialists, from Insights, to Design, to Strategy to deliver transformational social-first work for our clients. From cultivating online conversation through quality-led moderation to crafting and activating the editorial vision for our clients - everything we do is delivered with a belief that fans of a brand brought together, as a community, can become an unstoppable force. To be part of the community team, you must be a social platform obsessive, a curious copywriter and a publishing platform junkie. If TikTok gives you thrills and carefully curated Instagram feeds leave you visibly electric, this is the team for you. Role <ul> <li>Creative copywriting which flexes for all things social and then seeing that content through to its live home, through publishing across social channels</li> <li>Stimulating and sustaining conversations and relationships with a brand's audience through on-the-pulse community management</li> <li>Managing the day-to-day delivery of editorial calendars and creative campaigns</li> <li>Working directly with our creative studio to ideate and brief on engaging content to charge our organic social-first activations</li> <li>Building strong relationships with clients and identifying business development opportunities</li> <li>Offering strategic thinking, creative spark, and commercial understanding to develop plans</li> <li>Researching the latest social tools, platforms and trends - and working to ensure that we are the first to innovate and experiment</li> <li>Delivering reports, performance tracking &amp; trend analysis to clients</li> <li>Remaining culturally attuned and constantly challenging the team and our clients with new opportunities for innovation across the industry and tech-space</li> <li>Feeding into campaign planning and responses in a strategic and activation capacity</li> </ul>Requirements <ul> <li>Previous experience working with brands that require an element of translating research into compelling editorial a strong advantage</li> <li>An impressive understanding of social media and the value it can offer our brands</li> <li>Excellent written and verbal communication skills, you should speak the language of the internet</li> <li>An eye for creative content: both written and visual and know the nuances of social media formats; if you know your Reels from your TikTok, this job is for you</li> <li>Excellent organisational, time management &amp; people management skills</li> <li>The ability to work under pressure whilst keeping an eye on the finer details</li> <li>Proficiency in using a wide variety of social platforms and tools that are used to drive efficiency within the accounts we work</li> <li>The ability to think:</li> <li>Creatively (capable of thinking differently and disruptively)</li> <li>Strategically (able to analyse situations and see the big picture)</li> <li>Intelligently (critical think that identifies gaps and fills them)</li> </ul>About 1000heads 1000heads is a Social Transformation company. We combine expertise in data &amp; analytics, strategy, technology and creativity to help the world's best businesses build Social Age brands. 1000heads delivers social-first insight, consultancy, and creative services to clients around the world including The North Face, Google, Diageo, Wella, Snap, Meta, Amazon and the United Nations. We have offices around the world in London, Berlin, New York, LA, Miami, Sydney and Melbourne. 1000heads is an Equal Opportunities Employer, we are passionately committed to working together to promote an inclusive environment which celebrates and promotes diversity. We are committed to our belief that diversity in our team generates better and bolder ideas, creativity, understanding and respect. We welcome applicants irrespective of age, sex, race, ethnicity, disability and other factors that have no bearing on an individual's ability to perform their job. For more information on 1000heads, visit <a href="http://www.1000heads.com" target="_blank">www.1000heads.com</a> Benefits <ul> <li>Additional holiday day for each year of service, up to 27 days</li> <li>Additional festive shutdown period between Christmas and New Years period</li> <li>Subsidised gym membership</li> <li>Private Medical Cover</li> <li>Company Pension Scheme</li> <li>Personal development fund</li> <li>Cycle to work scheme</li> <li>Regular company socials/away days, free Monday breakfasts and Friday drinks</li> <li>Flexible working, hybrid 1-2 days per week </li> <li>Plus other cool perks</li> </ul>

Community Manager

About the Borough With a workforce of two hundred colleagues we're small enough to be friendly and large enough to give you scope to develop and progress your career. We are based in Sutton Town Centre with great transport links in and out of London. Our colleagues work and engage with residents in the borough and wider for our private sector colleagues. At SHP our strength and depth lies primarily in the knowledge, experience and commitment of our colleagues; to deliver excellent services to residents. As a landlord organisation this means enabling families and households to be safe in their homes, sustain their tenancy and lead healthy and rewarding lives. About the Role and our Ideal Candidate As a Housing Manager, you will be required to demonstrate a holistic approach to tenancy management and take ownership of residents' concerns, providing support and resolution in line with policy and procedure. The successful candidate will have experience of rent recovery, adult &amp; child safeguarding, anti-social behaviour case management, supporting victims of domestic abuse, mutual exchanges and working with residents to support them in making positive lifestyle changes. You will be required to promote inclusion among tenants and help to build stronger communities. This is a challenging, interesting and engaging role and will require you to demonstrate a commitment and ability to work within and across teams to deliver resident priorities. The right person for this role will be able to demonstrate that they are: <ul><li> A skilled professional who is passionate about tenancy management, is committed to supporting residents and works proactively to improve the service we provide to our residents. You will have an understanding of housing legislation, welfare reform, and tenancy management as well as delivering resident focussed services. You will be required to demonstrate excellent customer service, an ability to effectively problem solve and to offer a professional, caring and customer focused service. </li></ul>Successful candidates will have access to a wide range of benefits; <ul><li> 28 days annual leave. In addition you will receive statutory bank holidays (pro rata) </li><li> Local Government Pension Scheme </li><li> Simply Health staff benefit </li><li> Modern and flexible working environment </li><li> Recognition Awards </li></ul>You will be passionate about excellent customer service and continuous improvement and an excellent communicator. You will have a proven history of partnership working and networking and you will have the confidence and professionalism to work with people at all levels. Before applying please refer to the Role Profile and ensure you meet the essential criteria. You will then need to complete the online application, adding a supporting statement addressing how you meet the criteria outlined in the role profile. This post is exempt from the Rehabilitation of Offenders Act 1974 and, for successful candidates, a comprehensive screening process will be undertaken which will include a DBS Disclosure. Successful candidates will also be required to drive and hold a full UK driving licence. About Us Sutton Housing Partnership manages council housing in Sutton. We are responsible for the day-to-day management of housing services to around 6,000 council tenants and 1,500 leaseholders. We have a team of 16 Housing Managers who have individual patches of around 500 residents each. This is a perfect time to join our Housing Management team. Our focus is on delivering our core landlord services to ensure that we deliver these consistently well. We are committed to investing in our residents and supporting them to access appropriate services to address a range of issues, including health &amp; wellbeing, financial resilience, training and employment. Our Offer To You Colleagues at SHP take pride in delivering our priorities and working in rewarding careers. In turn, we strive to reward them fairly through SHP's pay and reward systems. Roles are reviewed to ensure pay reflects the responsibilities of the individual in line with our systems. A good work-life balance is important and our key benefits are: <ul><li> Membership of the - a career average scheme where employees contribute between 5.5% and 12% . Sutton Housing Partnership contribution rate to your pension is 18.4% from 1 April 2025 . </li><li> Annual leave of either 28 or 33 days per year (depending on the role) plus paid time off on bank holidays. </li><li> Simply Health Cash Plan which allows colleagues to claim cashback on dental, optical, consultations and scans. </li><li> Employee Benefits to include cycle to work scheme and a range of discounts schemes </li><li> Employee Assistance Programme is a confidential, independent, expert provider of employee support services paid for by SHP to help you balance and discuss issues in your work, family and personal life. It is available 24 hours a day, 7 days a week, 365 days a year </li><li> Investment in your learning and development; My Learning account is set up for every member of staff with access to e-learning modules and Instructor led training. Opportunities for external training that meet both individual and strategic requirements are considered through an application process. </li></ul>Application Process Before applying please refer to the job profile and ensure you meet the essential criteria. You will then need to complete the online application form, adding a supporting statement addressing how you meet the criteria outlined in the job profile. The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received, it is strongly advised that you complete and submit your application as soon as possible to avoid disappointment. We anonymise all applications received to reduce conscious and unconscious bias enabling every application to be reviewed on the knowledge, skills and experience shown in your application. Our managers are advised to set up interview panels to be diverse to reduce bias, where possible. We are fully committed to removing barriers and enhancing the diversity of our workforce We guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role and ensure that our recruitment and selection process is inclusive and accessible. Additional Information We are proud to be a diverse and welcoming organisation and we strive to create a workforce which reflects the community we serve, and instil a sense of belonging in our staff. We celebrate and respect differences and appreciate the value of having a diverse workforce, therefore we welcome applications from under represented groups. The UK has a points-based immigration system affecting EU and Non-EU workers and sponsorship requirements. We advise checking the for right to work guidance. Sponsorship availability varies and is subject to eligibility requirements and budget limitations. As a result, we cannot guarantee sponsorship for all roles and will evaluate sponsorship requests on a case-by-case basis. Important Information - Criminal Records This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory result to a check of police records via Disclosure and Barring Service (DBS). The Disclosure and Barring Service (DBS) helps employers make safer recruitment decisions and prevent unsuitable people from working with vulnerable groups, including children. It replaces the Criminal Records Bureau (CRB) and Independent Safeguarding Authority (ISA). Job Profile

Housing Manager

Ending Homelessness in Enfield We are transforming our homelessness service to improve homelessness prevention, reduce temporary accommodation and end street homelessness. Our new Housing Advisory Service will deliver sustainable housing outcomes for Enfield residents through a range of new services, including data-driven early intervention, community outreach, specialist practice teams and a street homelessness service. We are seeking proactive, outcome focused people to join our Street Homelessness Service. The Street Homelessness Service has been set the ambitious target to end rough sleeping in Enfield. Team Leader - Fixed Term Role until March 2026 We are recruiting for a Team Leader, to work within the Street Homelessness Accommodation Team, part of the Street Homelessness Service. The Street Homeless Accommodation Team provide housing related support services to former rough sleepers across three distinct supported housing projects - Housing First, Dispersed, and Shared Accommodation. You will be an experienced team leader and will combine your expertise and knowledge of move on, safeguarding, managing ASB, housing related support, welfare and homelessness policy and legislation. You will help to manage a team of highly skilled employees including Housing Support Workers and Welfare Advisors, who are responsible for providing proactive housing related support to residents with a history of street homelessness. You will ensure the service continues to delivers support of high quality to our residents to enable them to maintain their homes and move on into suitable long term accommodation. You must have strong communication and creative problem-solving skills together with the drive and passion to help vulnerable people to live independent and fulfilling lives. You must also be willing to work outside of office hours on occasion, be able to work independently and have good knowledge of welfare, housing and homelessness practice. This is a fantastic opportunity to join and innovative and inspiring service aimed at ending rough sleeping in Enfield. Contact Details If you would like to know more about the role, please contact Selwyn Albert on 07356 141457 for an informal discussion. If you have any difficulties accessing this information, please contact Vickie McGrath on 0208 132 1053 or at <a href="mailto:vickie.mcgrath@enfield.gov.uk" target="_blank">vickie.mcgrath@enfield.gov.uk</a> Why it's great to work for Enfield Council: We are passionate about our people and how we deliver services to our community in Enfield. That's why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. If you value these behaviours too, we'd love to hear from you - and of course we are always happy to talk flexible working, click here to find out more. - An excellent pension through the Local Government Pension Scheme (LGPS). - Up to 31 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas. - A blend of remote and office based working for most roles. - Interest free season ticket loan repayable over three or ten months. - Career development and learning experiences from a range of training courses and learning methods. - Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family. - Health and leisure discounts and tax-free bikes for work. We reserve the right to close this vacancy once a sufficient number of applications have been received. Therefore, we advise that you complete fully and submit your application as soon as possible to avoid disappointment. If you have previously applied for this role within the past 6 months, unfortunately, a second application will not be considered. Place - <a href="https://www.enfield.gov.uk/services/jobs-and-careers/place#welcome" target="_blank">https://www.enfield.gov.uk/services/jobs-and-careers/place#welcome</a> Meridian Water | A major 20 year regeneration programme led by Enfield Council. Bringing 10,000 homes &amp; 6,000 jobs to Enfield, next to the beautiful Lee Valley Regional Park

Street Homelessness Accommodation Team Leader

Organisation: Derby Homes Hours: 37 hours per week Contract type: Permanent Location: Home / Office and visiting properties/customers TO APPLY FOR THIS VACANCY, YOU MUST DO SO THROUGH THE DERBY HOMES WEBSITE, BY CREATING AN ACCOUNT USING THE "APPLY ONLINE" LINK. An exciting opportunity has arisen within Housing Options to be part of a team that provides high quality, customer focused advice and assistance to vulnerable families and single people in Derby who are homeless or threatened with homelessness. You will be providing a front-line advice service to customers, managing a caseload of your own with an aim to prevent homelessness wherever possible. This is a demanding role where you will need to assess individual situations with efficiency and precision. An investigative approach will be essential to probe and understand each individual's set of circumstances, making decisions within a legal framework. You will need to have an eye for detail, strong interpersonal and negotiation skills to work closely with colleagues and customers ensuring a high-quality customer service is delivered. We are seeking an enthusiastic person who is able to work intensively within a demanding area of work. Knowledge of relevant housing legislation including the Housing Act 1996 Part 7, as amended by the Homelessness Reduction Act 2017 is desirable. Derby Homes has a national reputation for its excellent services which we know are down to our valued workforce. In return for their hard work we strive to be an employer of choice. We have a range of excellent terms and conditions, including flexible working, work life balance, local government pension scheme, employee health initiatives and green travel options. Please use the links below to download supporting information. Before you fill in the application form please read the guidelines on filling in the application form Remember to align your personal statement to the essential criteria in the Person Specification. Job description Person specification Equality, Diversity &amp; Inclusion We are a fair and inclusive employer and welcome applications from people from all backgrounds. We recruit for diversity and value difference. As many of our roles can now be home-based, we are able to offer more opportunities for people who need this facility. We are proud to be a Disability Confident Leader. If you are a disabled person, you have the choice to apply under our Guaranteed Interview Scheme so long as you demonstrate that you meet the essential requirements for the job. We feel it is essential that we recruit a talented workforce that is as diverse as the community we work for. Please let us know of any individual requirements or reasonable adjustments you may have during the application, interview, or onboarding process and we'll do all we can to help. We strongly believe in social understanding of disability and for us it's all about removing barriers to equality. If you have any questions regarding this vacancy or are having difficulty applying, please contact our Recruitment Team on 01332 640844 (Relay UK - 18001 01332 640 844) or at <a href="mailto:recruitmentteam@derby.gov.uk" target="_blank">recruitmentteam@derby.gov.uk</a> . <a href="https://www.derby.gov.uk/signing-service/" target="_blank">https://www.derby.gov.uk/signing-service/</a> The closing date for this vacancy is Sunday 7 th September 2025 at midnight. Any application forms received after the closing date will not be accepted. If you have been selected for interview you will hear from us prior to the interview date.

Homelessness Advisor

Join our dedicated Care Team providing high-quality care to individuals as an Independent Living Assistant, Waking Night at Charles Clore Court, Southcote, Reading. Providing night support to vulnerable adults as and when required. We seek the best talent from the widest pool of people as diversity and inclusion is the key to our success. Reading Borough Council is a Disability Confident Employer and is committed to the recruitment and continued employment of people with disabilities. About us and the role: Applicants must have the right to work in the UK - Sponsorship not available.The working pattern is working waking night shifts Wednesday, Thursday, Friday and Saturday nights. Night shift hours are 9.45pm to 7.00am. You will have experience in working in care or support setting, treating our service users with dignity and respect whilst meeting their individual care needs, including support with personal care. As a lone worker you will have the responsibility to ensure that any urgent care or building matters are attended to and you must have the skills to evaluate risks and devise strategies to mitigate and handle them effectively. We are a Domiciliary Care service registered with CQC whose aims are to provide high quality support to adults regardless of gender, race, religion or sexual orientation. The Team provides service users with opportunities to maintain their independence, build positive relationships and be empowered to make informed choices, within a person-centred approach. You will be able to demonstrate:<ul> <li>Good general education, to include good literacy skills</li> <li>NVQ2/QCF Level 2 Diploma in Care and Promoting Independence or commitment to achieving this</li> <li>A commitment to delivering Person Centred Support to a range of individuals</li> <li>Able to relate to service users and meet their needs, with a sense of understanding, patience, respect and dignity</li> <li>Ability to undertake manual handling tasks</li> <li>Ability to work effectively as part of a team as well as on own initiative</li> <li>Ability to communicate effectively both written and verbally</li> <li>Ability to be self-motivating</li> <li>Basic Microsoft IT skills, ability to read/check emails etc.</li> </ul>Progression through the full salary range is dependent on attaining the relevant QCF qualification. You will also demonstrate a commitment to anti oppressive practice along with a flexible attitude to travelling around and working in the local area. You'll be part of a team that relies on each individual to play their part to the best of their ability. As well as the colleagues that you work closely with every day, you'll also be part of Team Reading, playing your personal part in making Reading a successful and vibrant place. Our vision is to ensure that Reading realises its potential as a great place to live, work and play, and that everyone shares the benefits of this success. Our values and behaviours guide how we will achieve this: Work Together as one team - work collaboratively, with each other and with our partners, and demonstrate the Team Reading values in everything we do. Drive Efficiency - show initiative, be adaptable to change and put forward ideas to help improve delivery and efficiency. Take responsibility for our own learning and development and for reaching our potential. Be Ambitious - be demanding of our own performance - striving to be even better - and be prepared to engage with and challenge leaders in a constructive and positive way. Make a Difference to Reading - maintain the highest levels of customer service and be flexible and willing to provide the services needed at the time they are needed. Our offer: We offer a supportive environment to grow and develop your career with the opportunity to put your ideas across. Innovation and ambition are strongly encouraged, and you'll get a great feel for that working in our friendly and collaborative environment. A competitive salary alongside a range of benefits including:<ul> <li>Generous holiday entitlement - 25 days holiday each year plus bank holidays - rising to 33 days after 10 years' service, with the option to buy additional leave.</li> <li>A wide range of flexible working opportunities</li> <li>Local Government Pension Scheme (LGPS)</li> <li>Life Assurance - three times your annual salary (for members of the LGPS)</li> <li>On-site day nursery (Kennet Day nursery) rated outstanding by Ofsted.</li> <li>Season Ticket Loan - a loan to help with the cost of your rail or bus journey, to and from work.</li> <li>Lease car salary sacrifice scheme allowing you to lease a brand new, greener car for three years. The monthly fee includes insurance, servicing and road tax.</li> </ul>For an informal discussion about the Waking Night Independent Living Assistant post, please contact Jennie Hughes (Staff Resource Officer) on 07738 916 712 - <a href="mailto:jennie.hughes@reading.gov.uk" target="_blank">jennie.hughes@reading.gov.uk</a>Closing Date: Sunday 7th September 2025 Interviews: TBC Interviews will be face to face at Charles Clore Court, 139 Appleford Road, Reading, RG30 3NT. Teams interviews are not available. Please note that the closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. Therefore, it is strongly advised that you complete and return your application as soon as possible to avoid disappointment.

Waking Night Independent Living Assistant - Charles Clore Court

Housing Assistant - Private Sector Based in either Edinburgh or Glasgow, with travel throughout Scotland Permanent, Full Time (37.5 hpw) Salary circa £24,638 negotiable based on skills and experience Home, a place where you belong This is a great job opportunity for a Housing Assistant to join Home Groups awesome housing team in Glasgow and Edinburgh. As our Housing Assistant you're the face-to-face customer support to our communities. If you like variety, meeting and supporting customers, and want to develop a career in housing, then this is the perfect job for you! What's in it for you? <ul><li> 34 days leave, pro-rated (including bank holidays and a "me day") </li><li> Paid time off for volunteering </li><li> Matching Pension contributions (up to 7%, with life assurance of 3x Basic Salary) </li><li> Save up to £1140 yearly with our health cash plan, covering dental, optical, and therapies </li><li> Career path with development and an excellent training package </li><li> Excellent benefits and rewards including supermarket discounts and travel expenses </li></ul>Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role. This remains under regular review. Typical day as our Mid-Market Rent Housing Assistant <ul><li> Through visibility, engagement with customers and pro-activity on our estates, you'll really get to get to know our communities. </li><li> You'll support our housing managers to look after their patches helping us to improve our local neighbourhoods. </li><li> Supporting with tasks such as managing our voids processes which includes liaising with local authorities, estate inspections, engaging and meeting with contractors on site. </li><li> You'll carry out and record the routine safety and compliance checks in our buildings and communities. </li><li> You'll also manage the admin updating records, ordering, and arranging payment for works to be done. </li></ul>You'll go home each day knowing that you have helped change our customers lives for the better, here, working for one of the top ten Great Place to Work in the UK! You bring <ul><li> A "can do" positive attitude, you're proactive and well organised, able to work on your initiative. </li><li> A real passion for delivering excellent customer service and a genuine desire to help your customers. </li><li> Confidence working collaboratively with colleagues in other parts of the business and external partners </li><li> An understanding of housing management, housing law and universal credit would be ideal, but they're not deal breakers! </li><li> The ability to use technology to navigate our systems and update customer records </li></ul>Our team You'll join Wendy and our Private Sector Team for Mid Market and Factoring services, we're super passionate about what we do! We're really proud of the recent new build projects at the Meat Market and Kennyhill Square in Glasgow. We're a supportive bunch and like to achieve goals together. Job details <ul><li> This is a hybrid role </li><li> There may be some flexibility to adapt your working hours, do let us know about this when you meet us at the interview </li><li> We mainly work Monday to Friday and work occasional evenings to meet with customers. The great news is that you'll be able to shape your own diary. </li><li> To get from A to B, you'll need a vehicle insured for business purposes. The great news is that we'll pay your mileage! </li><li> You'll need a Standard DBS check done and we pay for that. </li></ul>A place where you belong Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA and Disability) support us all to be our best. Together we make Home Group a great place to work ! Click APPLY NOW to see our Housing Assistant job description , find out about us and for help to apply . Sometimes we close a job early, so don't delay or you might miss out. Finally, do let us know if there's anything we can do, to help you shine in our process by making reasonable adjustments at <a href="mailto:recruitment@homegroup.org.uk" target="_blank">recruitment@homegroup.org.uk</a>

Housing Assistant

Housing Management Coordinator Exeter - Northgate Court Project Permanent, full time (37.5 hpw) Pay £13.21 per hour (£25,838 per annum) and great benefits including Health Cash Plan Home, a place where you belong This is a great opportunity for a Housing Management Coordinator to join our team here in Exeter. As our Housing and Property Management Coordinator, you'll focus on tenancy support for our customers, ensuring their homes are safe and well maintained. Typical day as a Housing Management Coordinator <ul><li> As our Housing Management Coordinator at Northgate Court no two days will be the same, from booking planned works, dealing with emergency property issues, or being a sounding board for our amazing customers to talk about issues in their lives. </li><li> Our customers come from a range of backgrounds, all customers are over 18 and have experienced homelessness. </li><li> Making sure that our customers properties are homes they can be proud of, you'll support your customers by engaging and involving them in their licence agreements. </li><li> Help our customers with housing benefit claims, making sure that these are received on their rent account. </li><li> Where there is a need, you'll also issue and sign warning letters and notices which may lead to attending court. </li><li> Getting rooms ready for the next customers who needs our help and for maximum occupancy, you'll turn around vacant or void within set timescales. </li><li> Ensuring we are health and safety compliant and that maintenance standards are met. </li></ul>Fancy going home each day knowing that you have helped change our customers lives for the better? You'll do that here, working for the Top Ten Great Place to Work in the UK! You bring <ul><li> Experience in managing a housing management caseload and overseeing landlord and housing management duties. </li><li> Know-how of re-letting of rooms or units, collecting rents, and taking formal legal action when needed. </li><li> Able to work within a small team of three Housing Management Coordinators, offering guidance and support to your colleagues and customers. </li><li> The ability to work on your own initiative, positively influencing people from all different backgrounds. </li><li> A "can do" positive attitude, you're proactive and well organised, and able to work on your initiative. </li><li> Confident working collaboratively with colleagues in other parts of the business as well as with external partners </li></ul>Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role. This remains under regular review Our team You will join our newly formed ETAAS team supporting customers rebuild their lives after periods of street homelessness or a breakdown in current accommodation, alongside Tracey and our amazing concierge and support team. Calvin is our service manager, who joined Homegroup as a Night Support Coordinator and now is managing the service as part of our Grow Our Own initiative. He is passionate that with the right support and guidance we can ensure the most vulnerable people in society can receive person centred support. Job details <ul><li> Four week rolling rota to include working one in every three weekends, working. 11.5 hrs shifts, 3-4 days per week </li><li> Based at our services in Exeter (across two City Centre locations) </li><li> Passionate about supporting customers who need a helping hand to rebuild their lives. </li><li> Focus on Health and Safety compliance, keeping both services complaint with Homegroup and National/Local legislation. </li><li> Able to use technology for creating and updating support plans, making benefit claims and doing tenancy signs ups, </li><li> You'll need an Enhanced DBS check done and we pay for that. </li></ul>A place where you belong Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA and Disability) support us all to be our best. Together we make Home Group a great place to work! What's in it for you? <ul><li> 34 days leave (including bank hols and a "me day" to use for whatever you fancy) increasing to 39, and time off for volunteering too! </li><li> Health cash plan saving you from £1140 per annum. We'll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more. </li><li> Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us. </li><li> We Grow Our Own colleagues (not literally of course!), when you're ready for the next step in your career, you can grow with us! </li><li> Colleagues really matter to us, that's why we're the 10th Best place in the UK for Wellbeing. Our tools and support help you when you need them. </li><li> Learn more about our benefits on our website. </li></ul>Find out more Click APPLY NOW to see our Housing Management Coordinator Job Description , find out about us and for help to apply . Sometimes we close a job early, so don't delay or you might miss out. Finally, do let us know if there's anything we can do, to help you shine in our process at <a href="mailto:recruitment@homegroup.org.uk" target="_blank">recruitment@homegroup.org.uk</a>

Housing Management Coordinator

Supported Housing Concierge North Shields Permanent, Full Time (37.5 hpw) Earn £12.60 per hour (Salary £24,638 p.a.) Great benefits including 34 days leave and a Health Cash Plan! Home, a place where you belong Join Home Group at Railway Terrace as our Housing Concierge and enjoy stability, great training and clear opportunities to develop your career. You'll play a vital part in supporting our customers, some of whom have complex care needs, ensuring their safety and creating a welcoming community. So, if you're someone who prefers staying awake while the rest of the world sleeps, this is the job for you. Typical shift as a Housing Concierge If you want a quiet and calm night security job, then this is not the job for you! There is so much more than monitoring CCTV or patrolling the premises. <ul><li> First line of support when the wider team or networks aren't available </li><li> Ensure building safety through patrols, fire door, locks and security checks. </li><li> Think on your feet to handle incidents, from suspicious activity to emergencies. </li><li> Pitch in with cleaning and tidying when needed. </li></ul>You'll go home each day knowing that you have helped change our customers lives for the better, here, at one of the top ten Great Places to Work in the UK! You bring <ul><li> Calm under pressure with strong communication skills. </li><li> Passionate about supporting vulnerable people (public service experience a bonus). </li><li> Sociable, observant, and quick to spot changes in behaviour. </li><li> Confident stepping in before issues escalate, handling situations sensitively. </li><li> A team player who's also comfortable working alone, backed by our out of hours team. </li></ul>We can't sponsor you due to certificate limits. We review this regularly. Job details <ul><li> 4 on / 4 off rolling rota, 8pm to 8am </li><li> Regular day time training and team meetings </li><li> Confident using technology for CCTV, records and customer support </li><li> You'll need an Enhanced DBS check done and we pay for that. </li></ul>A place where you belong Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA and Disability) support us all to be our best. Together we make Home Group a great place to work ! What's in it for you? <ul><li> 34 days leave, pro-rated (including bank holidays and a "me day") </li><li> Paid time off for volunteering </li><li> Matching Pension contributions (up to 7%, with life assurance of 3x Basic Salary) </li><li> Save up to £1140 yearly with our health cash plan, covering dental, optical, and therapies </li><li> Career path with development and an excellent training package </li><li> Excellent benefits and rewards including supermarket discounts and travel expenses </li></ul>Colleagues really matter to us, that's why we're the 10 th Best place in the UK for Wellbeing. Our tools and support help you when you need them. Find out more Click APPLY NOW to see our Housing Concierge job description, find out about us and for help to apply . Sometimes we close a job early, so don't delay or you might miss out. You can even learn more about our benefits on our website. Finally, do let us know if there's anything we can do, to help you shine in our process by making reasonable adjustments at <a href="mailto:recruitment@homegroup.org.uk" target="_blank">recruitment@homegroup.org.uk</a>

Supported Housing Concierge

Every room has to be perfect. We're searching for a Accommodation Manager to make sure our standards never slip - managing all aspects of our accommodation and laundry operations to deliver memorable and unique guest experiences at voco Belfast. We are uniquely positioned as the first voco on the Island of Ireland - a luxury brand within IHG Hotels &amp; Resorts- one of the world leading hotel companies providing True Hospitality for good. We are committed to offering a fantastic guest experience by leading to team to create memorable guest experiences. A little taste of your day-to-day Every day is different, but you'll mostly be: <ul> <li>Managing, coaching, and developing a team dedicated to delivering exceptional housekeeping and laundry standards</li> <li>Responsible for the people function within Accommodation- managing and supporting the employee lifecycle from induction to talent planning and succession</li> <li>Ensuring all administrative duties are complete behind the scenes- from payroll, rota management to training compliance</li> <li>Maintaining and ordering supplies and equipment - while minimising waste - in support of our green initiatives</li> <li>Helping to refine and prepare budgets that help us maximise profitability</li> <li>Addressing special requests for guests, VIPs, repeat visitors and VIP Club members</li> <li>Assisting with deep cleaning projects and occasionally assisting your team during busy periods, leading by example and collaborating with other departments.</li> <li>Educating all team members on the importance of remaining compliant with local laws and safety standards</li> <li>Serve as a duty manager on duty when required</li></ul>What we need from you <ul> <li>Minimum of 2-3 years of experience in a managerial role within accommodation. Working within a branded environment is advantageous.</li> <li>Proven track record of exceeding guest expectations and achieving high levels of guest satisfaction.</li> <li>Excellent communication, interpersonal, and organisational skills.</li> <li>Strong leadership abilities with a focus on coaching and development.</li> <li>Proficient in hospitality industry software and technology.</li> <li>A keen eye for detail and a commitment to maintaining high standards.</li> <li>Ability to work effectively with your team and prioritise tasks in a fast-paced environment.</li></ul>What you can expect from us We give our people everything they need to succeed and are proud to offer industry leading benefits within Belfast that rewards all your hard work designed to help you live your best work life. Joining The iNUA Collection &amp; IHG Hotels &amp; Resorts means becoming a part of a dynamic team dedicated to excellence in hospitality. We offer competitive compensation and benefits, as well as opportunities for career growth and development within our renowned collection of hotels. We offer industry leading benefits for your commitment to us such as: <ul> <li>Life Assurance</li> <li>Enhanced family friendly benefits across Maternity, Paternity &amp; Adoption</li> <li>Enhanced Pension Contributions- we match up to 5% of your contribution</li> <li>Discounted accommodation across IHG Hotels - 6000 Hotels Globally</li> <li>50% of Food &amp; Beverage when staying on an employee rate at an IHG Hotel</li> <li>Discounted Accommodation &amp; Friends &amp; Family rates across the iNUA Hotel Collection</li> <li>Access to our Employee Assistance programme &amp; access to an App and suite of health options</li> <li>Opportunities to upskill and develop with Inspiro our apprentice partner</li> <li>Regular management training and development opportunities</li> <li>Employee of the Month with annual value awards</li> <li>Monthly Thank You recognition events</li></ul>

Accommodation Manager

The Vacancy Are you a housing professional looking to make a difference? If so please keep reading. The role of a Generic Housing Officer will see you out and about in our communities, working with our customers and colleagues to provide a safe and reliable landlord service. You will experience a mixture of housing related queries working as part of a team and your patch will include Guildford and the surrounding areas including Liphook, Borden, Farnham, Horsham, Cranleigh, Crawley and Redhill. To be really supportive to your customers, we are looking for candidates who live in or very close by this region. What you'll be doing You'll oversee and manage a specific geographical patch of multi-tenure properties looking after tenancy and estate management, lettings, and anti-social behaviour so you'll be experienced in all areas of housing management, As mentioned, you're unlikely to have two days of the same and most likely, no day will go as planned due to the variety and pace of the workload, so being flexible in your approach to work is essential. You'll be juggling priorities and casework and you'll thrive on the challenge of the role. It's likely that you'll spend around 60% of your week in the community so being happy to travel is really important to the role. You'll be regularly speaking with our customers on the phone, face to face and by letter so being able to deliver messages in a clear way and managing expectations will come naturally to you. You'll also be working with loads of teams internally too, including the wider housing teams and our repairs and maintenance colleagues, so you'll build up a strong support network quickly. There'll also be contact with external agencies such as the police, local authorities, and social services. About you You'll be resilient and able to manage a changing workload at a moment's notice whilst meeting deadlines. Time management will be a strong skill of yours. You'll be confident using IT specifically Microsoft office software and housing management databases. If you have experience of using CBL systems for shortlisting and allocating that would be an advantage. You'll be confident delivering outcomes to customers and liaising with a variety of people to get the job done. Having a focus on customer service is instrumental in everything you'll do. As you'll be out and about in our communities, having access to a vehicle for work and a full UK driving licence is essential. When not out and about in our communities you'll be able to work from home if that suits you. You'll receive full support from your colleagues and will have those working in nearby patches as a network you can obtain support from. What's in it for me We invest in our colleagues because we know if they have a better day at work, the service our customers receive will be better. The Aster Offer is our offer to our colleagues to ensure they have a great day at work and includes things like: <ul> <li>Flexible working - whilst some roles need to be carried out in a specific place at a specific time, where possible we encourage our colleagues to work to their own schedule at a location that suits them, their team and our business' needs</li> <li>A focus on colleague wellbeing - workshops, an employee assistance programme offering counselling and support, mental health training and a health cash plan</li> <li>We invest in colleagues' careers and development through our leader and colleague development frameworks</li> <li>Defined Contribution Pension and attached life assurance</li> <li>Volunteering hours available to all colleagues to enable them to give back</li> <li>Savings at cinemas, gyms, holidays, days out, various shops and eateries and lots more</li> <li>Enhanced leave</li> <li>We celebrate colleagues who go above and beyond with a range of personalised recognition initiatives, and monthly and annual awards.</li></ul>Ready to apply? To apply, please use information provided in the advert and role profile to let us know why you'd be good for the job. Please submit a copy of your up-to-date CV along with a supporting statement. Successful candidates will complete a basic DBS check. We create an inclusive workplace that promotes and values diversity and believe that creating an environment where everyone, from any background, can do their best work is the right thing to do. Aster is not a sponsorship organisation and all candidates will be required to verify their right to work in the UK prior to commencement of employment with the Aster Group &amp; it's subsidiary brands. The Company The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country.

Generic Housing Officer

Do you have a background in hospitality, travel, or customer service? Are you great with people, solving problems, and going the extra mile to ensure a positive experience? If so, we want to hear from you! At Axis, we pride ourselves on delivering excellent service to residents and communities. We're looking for Resident Liaison Officers (RLOs) who can bring their people skills, patience, and commitment to help us make a real difference. What you'll do As a Resident Liaison Officer, you'll be the friendly face between residents and our teams, ensuring they feel supported, respected, and informed at all times. Covering patches across W10, E1 and E2. You will: Build strong relationships with residents and provide a first point of contact. Help resolve issues and complaints quickly and professionally. Keep residents updated on repairs, works, and progress in their homes. Support vulnerable people and make sure their needs are understood. Organise resident meetings, consultations, and community events. Promote Axis's commitment to customer care and continuous improvement. What we're looking for You don't need housing experience - we're looking for people with the right attitude, empathy, and customer focus. If you've worked in hotels, airlines, travel services, or any role where you've dealt with customers in a fast-paced environment, you could be a perfect fit. We need someone who is: <ul> <li>Friendly, approachable, and confident with people.</li> <li>Calm under pressure and great at solving problems.</li> <li>An excellent communicator (both face-to-face and in writing).</li> <li>Organised, proactive, and able to work independently.</li> <li>Flexible to travel and hold a full driving licence.</li></ul>Why Axis? <ul> <li>Be part of a supportive team where people come first.</li> <li>Make a difference in local communities.</li> <li>A role where no two days are the same - you'll be out meeting people, solving problems, and building trust.</li> <li>Full training provided to help you succeed.</li></ul>At Axis, we celebrate diversity and value people from all backgrounds. If you're passionate about customer service and ready for a rewarding new challenge, we'd love to hear from you.

Resident Liaison Officer

Experienced in youth accommodation support services? Ambitious Senior Support Worker looking to step up? Or maybe you are leading a team but aren't happy where you are? They want to hear from you! They are currently seeking a Project Manager to play a vital role in ensuring their expanding Independent Living Support Services for young people leaving care in Bristol, South Gloucestershire and surrounding areas meet all staffing, contractual, legal and audit requirements providing the highest quality of support in line with Ofsted Standards. You'll be based mainly at their Cheltenham headquarters, working Monday to Friday, with occasional weekend cover if needed. Please note that due to the location of their properties, successful applicants will need to have a full UK driving licence and access to their own vehicle. Experience in supporting young people with independent living, and management is essential. They are also offering a £2,000 welcome bonus to any successful external applicant (please see bottom of advert for full details). Why should you consider this opportunity? Work with and lead an established team, with the average length of service over 3.5 years. Support from a very well established and tight knit senior management team with decades of experience. Implement new initiatives, developing a service which has grown in the last 5 years from a few properties to 20+ across 5 counties. You'll re-enforce, positive support being delivered and establish the same standards in new placements. You'll lead and develop your senior support workers and the team implementing a strengths-based, trauma-informed approach to empower young people in improving independent living skills. You'll ensure the rota is covered with suitably trained staff and help with on-call duties shared amongst all managers. Who are they? Our client is a charity propelled by an unwavering commitment to addressing homelessness, family breakdown, and social exclusion. Over the years, they've consistently made tangible impacts in communities across Gloucestershire, Worcestershire, Herefordshire, South Gloucestershire, Bristol, Wiltshire, Dorset, and Devon. Why join them? <ul><li>25 days holiday, plus public holidays, with an additional day added per year and option to purchase more^</li><li>Enhanced pension</li><li>Enhanced sick pay</li><li>Death in service benefit</li><li>Free subscription to Benenden healthcare cashback plan or Perkbox discounts</li><li>45p Business Mileage^^</li><li>Investors in People Gold accredited employer, committed to making the workplace better for you.</li><li>Comprehensive induction and ongoing training and development.</li><li>Option to join various groups, including Proud2Be, Green Impact, Health &amp; Safety, and Health and Wellbeing.</li><li>In-house Workplace Welfare Manager for support when needed.</li></ul>Are Your Values Aligned with Theirs? They look for staff who embody their SPIRIT values: <ul><li>Show gratitude and appreciation of others.</li><li>Demonstrate personal and professional Pride.</li><li>Integrity is everything.</li><li>Reflect and learn.</li><li>Continuous Improvement.</li><li>Take your best self wherever you go.</li></ul>Apply Today if you share our values and are ready to make a meaningful difference. Terms and conditions of welcome bonus: - Only available to people who have never previously worked for their organisation - Structured as two payments, 50% after your first successful month and 50% paid after successfully completing your probation period, provided you aren't working your notice period - The welcome bonus is only payable for contracted positions, not bank/sessional workers - Unlike other welcome bonuses, they will pay the NI and tax so that you take home the full amount Position: Project Manager (1004) Hours: Full-time 37.5 hours per week Contract: Permanent Location: Bristol, South Gloucestershire and surrounding areas. Pay: £26,550-£29,400, depending on experience ClosingDate: 12th September 2025 - they reserve the right to close the job advert early if needed. Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all. Their robust Safeguarding Policy guides their recruitment process. They believe in the rehabilitative power of employment and working toward a purpose, so a prior conviction will not necessarily prevent you from joining their organisation. Please note this role is subject to satisfactory pre-employment checks and also an enhanced check by the Disclosure &amp; Barring Services, paid for by them. ^Annual Leave entitlement will be pro-rata for Part-time staff. Working on public holidays due to a rota pattern will be compensated with time off in lieu. An extra day of leave accrues for each completed financial year (capped at 30 in total). Purchasing additional holidays is capped at 5 per year. ^^Contracted staff only. Business mileage (45p a mile) is paid for any daily miles over and above the distance from your home to the allocated workplace location and back. You'll need a well-maintained vehicle with valid tax, MOT and Insurance covering business use. INDHP

Project Manager - Independent Living Services (16-18 year olds)

Experienced in youth accommodation support services? Ambitious Senior Support Worker looking to step up? Or maybe you are leading a team but aren't happy where you are? They want to hear from you! they are currently seeking a Project Manager to play a vital role in ensuring their expanding Independent Living Support Services for young people leaving care in Gloucestershire, Worcestershire and surrounding counties meet all staffing, contractual, legal and audit requirements providing the highest quality of support in line with Ofsted Standards. You'll be based mainly at their Cheltenham headquarters, working Monday to Friday, with occasional weekend cover if needed. Please note that due to the location of their properties, successful applicants will need to have a full UK driving licence and access to their own vehicle. Experience in supporting young people with independent living, and management is essential. They are also offering a £2,000 welcome bonus to any successful external applicant (please see bottom of advert for full details). Why should you consider this opportunity? Work with and lead an established team, with the average length of service over 3.5 years. Support from a very well established and tight knit senior management team with decades of experience. Implement new initiatives, developing a service which has grown in the last 5 years from a few properties to 20+ across 5 counties. You'll re-enforce, positive support being delivered and establish the same standards in new placements. You'll lead and develop your senior support workers and the team implementing a strengths-based, trauma-informed approach to empower young people in improving independent living skills. You'll ensure the rota is covered with suitably trained staff and help with on-call duties shared amongst all managers. Who are they? Our client is a charity propelled by an unwavering commitment to addressing homelessness, family breakdown, and social exclusion. Over the years, they've consistently made tangible impacts in communities across Gloucestershire, Worcestershire, Herefordshire, South Gloucestershire, Bristol, Wiltshire, Dorset, and Devon. Why join them? <ul><li>25 days holiday, plus public holidays, with an additional day added per year and option to purchase more^</li><li>Enhanced pension</li><li>Enhanced sick pay</li><li>Death in service benefit</li><li>Free subscription to Benenden healthcare cashback plan or Perkbox discounts</li><li>45p Business Mileage^^</li><li>Investors in People Gold accredited employer, committed to making the workplace better for you.</li><li>Comprehensive induction and ongoing training and development.</li><li>Option to join various groups, including Proud2Be, Green Impact, Health &amp; Safety, and Health and Wellbeing.</li><li>In-house Workplace Welfare Manager for support when needed.</li></ul>Are Your Values Aligned with Theirs? They look for staff who embody their SPIRIT values: <ul><li>Show gratitude and appreciation of others.</li><li>Demonstrate personal and professional Pride.</li><li>Integrity is everything.</li><li>Reflect and learn.</li><li>Continuous Improvement.</li><li>Take your best self wherever you go.</li></ul>Apply Today if you share their values and are ready to make a meaningful difference. Terms and conditions of welcome bonus: - Only available to people who have never previously worked for their organisation - Structured as two payments, 50% after your first successful month and 50% paid after successfully completing your probation period, provided you aren't working your notice period - The welcome bonus is only payable for contracted positions, not bank/sessional workers - Unlike other welcome bonuses, they will pay the NI and tax so that you take home the full amount Position: Project Manager (999) Hours: Full-time 37.5 hours per week Contract: Permanent Location: Gloucester, Worcester and surrounding areas. Pay: £26,550-£29,400, depending on experience Closing Date: 25th September 2025 - they reserve the right to close the job advert early if needed. Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all. Their robust Safeguarding Policy guides their recruitment process. They believe in the rehabilitative power of employment and working toward a purpose, so a prior conviction will not necessarily prevent you from joining their organisation. Please note this role is subject to satisfactory pre-employment checks and also an enhanced check by the Disclosure &amp; Barring Services, paid for by their organisation. ^Annual Leave entitlement will be pro-rata for Part-time staff. Working on public holidays due to a rota pattern will be compensated with time off in lieu. An extra day of leave accrues for each completed financial year (capped at 30 in total). Purchasing additional holidays is capped at 5 per year. ^^Contracted staff only. Business mileage (45p a mile) is paid for any daily miles over and above the distance from your home to the allocated workplace location and back. You'll need a well-maintained vehicle with valid tax, MOT and Insurance covering business use. INDHP

Who We Are Since 2014, Runway East has been on a mission to banish boring offices. Across London, Bristol, Birmingham, and Brighton, we create flexible workspaces packed with perks like Cake Wednesdays and Friday drinks trolleys. As a proud B Corp, we're committed to making a positive impact on people and the planet, supported by a passionate and friendly team. The Role: Community Manager of Serviced Offices As a Community Manager, you'll lead the charge in delivering an exceptional workspace experience for our members. Combining your passion for operational excellence, relationship building, and community development, you'll ensure our sites run smoothly, our members are happy, and our standards are consistently high. This is a hands-on leadership role where no two days are the same. Whether it's solving problems, planning events, or keeping the site "showroom ready," you'll play a key part in making Runway East the best place to work. Read 'A Day in the Life of a Community Manager' to learn more about the role. Key Responsibilities: As part of our vibrant Community team, your responsibilities include: <ul> <li>Site Operations: Oversee daily operations, quickly resolve issues, and maintain compliance with safety and security standards.</li> <li>Team Leadership: Lead and support your Community Associate(s), delegating tasks effectively and ensuring the team feels motivated and empowered.</li> <li>Member Relationships: Build and maintain strong connections with members, acting as their main point of contact and ensuring their needs are met.</li> <li>Community Atmosphere: Support small initiatives &amp; events that bring members together, creating a friendly and welcoming workspace.</li> <li>Standards &amp; Presentation: Ensure the site is always "showroom ready" with high attention to detail.</li> <li>KPI Responsibility: Follow and implement processes to achieve our KPI targets, setting clear expectations with the team for performance and aligning with the company's goals.</li> <li>Delivering a Great Member Experience: Continuously improve the space and services based on member feedback, creating a place they love to work.</li> </ul>Requirements Who You Are We're looking for someone who is: <ul><ul> <li>Charismatic: Positive and approachable, with a natural ability to build strong relationships.</li> <li>Resilient: Calm under pressure, proactive, and solutions-focused</li> <li>Service-Minded: Thrives on helping others and delivering great experiences.</li> <li>Hardworking: Leads by example and gets stuck in when needed.</li> <li>Detail-Oriented: Notices the small things and takes action to maintain high standards.</li> <li>Leader: Confident in guiding and motivating your team to success.</li> </ul></ul>Benefits Why Join Us? <ul> <li>Salary: £32,000-40,000 </li> <li>Time Off: 31 days including bank holidays , plus an extra day for every year at Runway East . We also give you your birthday off (because no one should work on their birthday) and extra time off over the Christmas break .</li> <li>Wellbeing: Private health &amp; dental, gym discounts , mental health support , and a Bike2Work scheme .</li> <li>Growth: £150 personal growth budget , learning resources, and regular lunch &amp; learns .</li> <li>Community: Two workdays per year for charitable activities , team outings , and epic annual trips (Barcelona, Rhodes, Vilnius, and more!) .</li> </ul>Our Commitment to Inclusivity We celebrate diversity and believe it strengthens our community. We welcome people from all backgrounds, identities, and experiences. What matters most to us is your spirit and passion. If you need specific access support, let us know-we're here to help.

Job Description Your role: The Tenant Services Coordinator role offers an exciting opportunity to be at the heart of tenant engagement, ensuring smooth operations and fostering positive relationships within a dynamic environment. You'll be joining a collaborative and supportive team, reporting directly to the Property Manager, where your contributions will make a real impact. This role combines organisational skills with people-focused interactions, perfect for someone who thrives on variety and teamwork. Day to day you will: <ul> <li>Act as the primary point of contact for tenants, addressing queries and resolving issues promptly to ensure tenant satisfaction.</li> <li>Coordinate and manage tenant services, including maintenance requests, building operations, and service delivery.</li> <li>Maintain accurate records and documentation, ensuring compliance with policies and procedures.</li> <li>Support the Property Manager in implementing initiatives to enhance tenant experience and building operations.</li> <li>Liaise with contractors and service providers to ensure high-quality and timely service delivery</li></ul>What we're looking for from you: <ul> <li>Strong interpersonal and communication skills to build positive relationships with tenants and stakeholders.</li> <li>Ability to problem-solve and handle issues calmly and effectively under pressure.</li> <li>Excellent administration and project coordination skills</li> <li>Proficiency in using office software and systems to maintain accurate records and streamline processes.</li> <li>Strong organisational skills</li> <li>Flexibility to handle changing priorities and projects</li></ul>If you think you have what it takes but don't tick every requirement on the list, please do apply. We recognise that considering someone's potential as well as their experience is a great way to hire. We want to hear from people who have a passion to learn and develop. At News UK, we know the value of working together, which is why we operate a hybrid working policy with a minimum of three days a week in the office. Being in the office allows us to collaborate, innovate, and thrive as a team in our vibrant and dynamic workspace. Some roles may require more office-based days depending on the nature of the position, so we encourage you to speak with your recruiter to learn more about what's required for your role. News UK is one of the leading media businesses in the UK and Ireland. Our newsbrands include The Times, The Sunday Times, The Sun, The Sun on Sunday and The TLS. Our national broadcast brands include talkSPORT, Times Radio and Virgin Radio UK, and we have market-leading local stations across Ireland. Our world-famous brands provide news, analysis, opinion and entertainment to almost 40 million people each month. Spanning print and pixel, audio and video, events and experiences, our multi-format brands are home to a plurality of opinion, representing the diverse communities we serve. Driven by passion, guided by principles and acting with purpose, we exist to promote a fair society, freedom of speech and a little bit of fun. Rethinking continually the business of storytelling, we represent, reflect and reach the nation, telling the stories that matter. Life at News Driven by passion, guided by principles and acting with purpose. We represent, reflect and reach the nation, telling the stories that matter. We inform our audiences so that they can make decisions based on trusted information. We represent, reflect and reach the nation, telling the stories that matter most. To ensure these stories resonate with as broad an audience as possible, it is essential that our organisation reflects the diversity of the people we reach. Whether through age, gender, ethnicity, disability, social class or sexuality, we are committed to representing the rich variety of voices that make up our society. And we champion a culture where everyone has the opportunity to contribute and thrive as we continue to innovate and drive long term sustainable growth. This is done through our Diversity Strategy. At News UK, we take pride in our exceptional employee-led networks that bring together individuals with shared interests and create a vibrant sense of community. We believe our networks play a vital role in fostering a collaborative and supportive work culture at News UK. Groups that we support include the African &amp; Caribbean Network, Parents and Carers, and LGBTQ+ group News Is Out, and the Apprentice Society. Benefits Some of our benefits include: <ul> <li>Maternity leave up to 18 weeks full basic salary &amp; paternity leave up to 2 weeks</li> <li>Wide range of training available, plus full LinkedIn Learning access</li> <li>Private medical insurance including coverage for pre-existing conditions</li> <li>Discounted gym memberships, free ClassPass at Home, weekly virtual yoga classes</li> <li>'Bikes for Work' and 'Electric Car' scheme</li> <li>Up to 60% discount on Harper Collins books</li> <li>Access to exclusive events and competitions with exciting brands such as talkSPORT, Virgin Radio UK &amp; The Times. Weekly virtual panel chats with top journalists and celebrities</li> <li>Access to wellbeing benefits such as EAP, physio/massage and counselling</li> <li>A generous pension scheme with employer contributions of up to 5%</li> <li>25 days holiday, plus bank holidays and up to 4 volunteering days per year</li></ul>We want to ensure that everyone has the opportunity to perform to their best when applying for a role. If you would like to receive any information in a different way or for us to do anything differently to support you to apply for any of our roles please contact us on [email protected].

Tenant Services Coordinator

The vacancy Contract: 12-Month Fixed-Term Hours: 37.5 hrs per week (Monday-Friday) Location: Yate (BS37 4NR) and Coalpit Heath Closing Date: Thursday 28 August 2025 (please apply early - we may close applications sooner if interest is high). Do you have a passion for helping those in need of a little help? Do you have experience and thrive on providing support and guidance to the vulnerable, developing plans to improve and self-actualise, all with patience and positive attitude? If so, we want you to join an organisation certified as a Great Place to Work! About the Role: As an Independent Living Advisor you'll provide a tailored service and customer-focused approach to customers living in our Independent Living Schemes. You will manage a caseload of support cases including long-term, short-term and social isolation case, regularly carrying out support assessments and reviews to establish customers' needs. Key Responsibilities: The role generally involves working with our most vulnerable customers in the older age group, so experience in this area would be helpful. A good understanding of the safeguarding vulnerable adults procedures and the confidence to signpost customers to other services would also be desirable. Liaising with internal and external agencies in the community, with the wider Independent Living Scheme team, is key to providing a customer-focused and integrated service. Therefore, strong communication and inter-personal skills are essential. What We're Looking For: To be successful here, you'll need to genuinely care about people - a friendly and approachable person who prefers working together to solve problems rather than telling people what to do. You'll need to be hardworking, resilient and be confident enough to make decisions and take action when needed. You will be someone who: <ul> <li>Has experience working with older and vulnerable people, as well as time in a customer-focused environment</li> <li>Is curious and does not shy away from having difficult conversations </li> <li>Has excellent knowledge of safeguarding procedures</li> <li>Is proficient in the use of computer applications</li> <li>Ideally has spent time working within a social housing organisation</li> <li>Is enthusiastic and has a positive problem-solving nature</li> <li>Brings a commitment to our DNA and will be a great ambassador for Bromford.</li></ul>Your previous experience may be in roles such as housing manager, housing officer, estate management, tenancy officer, amongst others. Additional Information: Regular travel is required, so you will need access to a car and a full driving licence. The role is subject to an enhanced DBS and adult barred list check. Ready to Apply? If you're passionate about making a difference and meet the criteria above, we'd love to hear from you! Apply now and take the first step towards a rewarding career with Bromford. Application Deadline: The closing date is Thursday 28 August with interviews taking place on Friday 9 September 2025, at our Riverside Court Office, Chipping Sodbury. About us We're part of one of the biggest housing associations in the country, Bromford Flagship. As Bromford, our purpose is simple and honest: we invest in homes and relationships so that people can thrive. We provide over 47,000 homes in the West Midlands and West of England; we have relationships with more than 112,000 customers; we have a strong balance sheet and we plan to deliver 11,000 more homes by 2032. But we're only just getting started. Through place-based working, our people build progress from the ground up. You'll find us at the heart of the communities we serve, forging stronger neighbourhood relationships, reacting faster to shifting needs, and planning smarter. And we've created a thriving place of our own - giving brilliant people like you the tools and opportunities to build a future. With development that helps you grow in your role, build future-ready skills, and perform at your best. All within a vibrant and inclusive culture guided by our DNA (<a href="https://www.bromford.co.uk/careers/working-for-bromford/" target="_blank">https://www.bromford.co.uk/careers/working-for-bromford/</a>). We're a place for people determined to make a difference. Bromford. A place to make your own. Diversity Statement We are committed to recruiting, developing and retaining colleagues who are representative of the diverse communities we work with. This commitment is embedded in our DNA, and we are striving to build an inclusive workplace culture where all colleagues feel valued and respected, and individuality is celebrated. We are a proud "Disability Confident" (Level 2) and Menopause Friendly employer and have signed the Armed Forces covenant to support those who serve. We encourage people from all sections of our community to apply for jobs with us. Particularly, we welcome those who have been historically underrepresented in areas of our workforce including people from ethnic minority backgrounds, disabled people, women, and members of the LGBTQIA+ community. Great Place To Work Certified Bromford have once again been certified as a Great Place To Work (Nov 24 - Nov 25). The 2024 Great Place to Work Trust Index Survey highlighted that our employees believe we have an amazing company culture and that 91% of our employees were made to feel welcome when they joined us. We are also proud to have been named as one of the UK's Best Workplaces for Women for two years running (2023 and 2024) demonstrating that all colleagues, regardless of gender, can thrive at Bromford. Benefits Flexible benefits Learning and development Private medical cover Work-life balance Pay and financial wellbeing Health and wellbeing

Housing Support Worker

Vacancy Name Recovery Co-ordinator Vacancy No VN5446 Employment Type Permanent Hours Per Week 37.00 Work Pattern Includes weekends &amp; evenings Location County Durham Location Region County Durham Location City County Durham Location Postal Code DH6 5PF Interview Date 12 Sep 2025 Job Details Recovery Co-ordinator Location: Centre for Change,81-88 Whinney Hill, County Durham. DH13BQ Working week: Monday-Friday 9:00am-5:00pm, includes evenings and Saturday 9am - 12pm on a rota'd basis. When you choose to join us, you're choosing more than just a job.... you're choosing to make a difference" We have an exciting opportunity to join County Durham Drug and Alcohol Recovery Service as a Recovery Coordinator working in The centre for change, based in Durham's city centre. Who you'll be working with... The team is a multi-disciplinary recovery team comprising of colleagues from diverse professional and personal backgrounds. The team includes Recovery Coordinators, HOPE Workers, Sustained Recovery, Housing and Criminal Justice workers , Individual Placement Specialists and Volunteers. We are a supportive and welcoming team, who are passionate about supporting and promoting recovery for those we care for and within our local community. The County Durham service has recently been rated 'Outstanding' by the CQC and is a great place to work. The service supports adults, children, young people and families across County Durham with drug and alcohol issues. The successful post holder will match our organisational ambition and commitment to provide the highest standards of service delivery across County Durham, engaging with local communities and supporting their priorities. Key Duties:<ul><li>Manage an adult caseload of clients with drug and alcohol issues, reviewing on-going care and treatment and liaising closely with a full range of workers and skills within the multi-agency team, including family members and significant others. </li><li>Devising, implementing, and reviewing ongoing recovery and treatment plans.</li><li>Facilitate and promote individuals' progression from initial engagement, through structured treatment, to self-sustained recovery.</li><li>Reduce drug or alcohol-related harm to individuals and the wider community.</li><li>Working collaboratively with key partners and colleagues to achieve the best health and well-being outcomes for individuals.</li><li>Support with evening and weekend clinics when needed.</li></ul>To view the full job description please click on the link. About you... You will have a passion for making a difference and fair chances for all should be at the core of everything you do. You will have an understanding of and ability to implement interventions, including brief interventions MI, PSIs, CBT and ITEP, experience of delivering 1-2-1 therapeutic interventions. Who are we... Waythrough is one of England's most successful home-grown charities. We provide free, confidential support for alcohol, drugs, housing, or mental health in friendly local places across the UK. We are committed to fair chances for all and making sure everyone can access the help and support they need to realise their potential. By joining our teams of passionate individuals, you will be contributing to making this happen. You can really make a difference by believing in our service users and their ability to make positive changes when they don't always believe in themselves. We are incredibly proud of the work that we do to help address health inequalities in England. Every five minutes, an individual accesses one of our services, and we have supported over 90,000 people across all our services last year. Check out our impact report here to read more about the important work that we have done. What can Waythrough offer you...🏖Generous annual leave entitlement (27 days, plus bank holidays, increasing to 32 after 1 years' service)📅Annual leave purchase scheme💰Enhanced occupational sick pay %Enhanced employer contribution to your workplace pension👪Death in service benefitFree Will writing👓Eyecare vouchers🛍Blue light card discount💡Fantastic learning and development opportunities, including free training courses🏠Work-life balance- flexible working and family friendly policies🏃 Happy, Healthy You! - our wellbeing offers for our workforce🤝Employee Assist Programme and Waythrough Support Networks Waythrough is an equal opportunities employer We value unique perspectives and experiences that everyone can bring, and fully understand the strength in diversity and inclusion. We encourage applications from all backgrounds, regardless of race, gender, religion, gender identity, sexual orientation, national origin, or disability. If you have a genuine passion for working for us, we want to hear for you. We also welcome applications from people with lived experience with substance use. If you require support with your application, please contact the Recruitment Team at <a href="mailto:people.recruitment@waythrough.org.uk" target="_blank">people.recruitment@waythrough.org.uk</a> Salary Period Vacancy Salary Range £24,500-£30,790 DBS Requirement Enhanced Adult Barred Does role require Police/Prison vetting? Not Applicable Driving licence required for role? Yes Applications Close Date 07 Sep 2025

Recovery Co-ordinator

Vacancy Name Recovery Coordinator Vacancy No VN5450 Employment Type Permanent Hours Per Week 18.50 Work Pattern Includes evenings Location HMP Haverigg, Haverigg, LA18 4NA Location Region Cumbria Location City Haverigg Location Postal Code LA18 4NA Interview Date Job Details Recovery Coordinator (Part-Time) Location: Cumbria Contract: Permanent Hours: 18.5 hours per week An exciting opportunity has arisen for a part-time Recovery Coordinator (18.5 hours per week) within the Drug, Alcohol, Recovery and Treatment Team to support Waythrough drug and alcohol service delivery at HMP Haverigg Prison, Haverigg, Cumbria. About the role As a Recovery Coordinator, you will provide 1:1 support for service users, from brief interventions through to structured treatment, including groups, ensuring that every recovery journey is tailored to individual needs and priorities. You will take a holistic "whole person" approach, ensuring that each service user's care package encompasses all areas of their wellbeing, supporting them to achieve the best possible outcomes and safe reintegration into the community. As a Recovery Coordinator, you will be responsible for: <ul><li>Managing a reduced caseload appropriate to part-time hours, devising, implementing and reviewing ongoing recovery plans and treatment.</li><li>Carrying out triage/screening assessments and comprehensive assessments with service users.</li><li>Working collaboratively with partner agencies to undertake shared assessments, key working and interventions, supporting service user progression from engagement through to self-sustained recovery.</li><li>Facilitating service user access to treatment and community resources to increase recovery capital and social connections.</li><li>Using the online case management system, SystmOne, to effectively manage recovery planning, safeguarding and risk management processes.</li></ul>Please note: the successful applicant will be required to go through the appropriate Prison Clearance process. A driving licence is required due to the locality. About you The successful post holder will share our ambition and commitment to deliver the highest standards of service quality and performance within this partnership. Ideally, you will:<ul><li>Possess a relevant health and social care qualification.</li><li>Have experience working within drug and alcohol services.</li><li>Be creative and able to generate innovative approaches to support recovery.</li><li>Be able to manage your caseload and create personalised care plans.</li><li>Have the ability to engage with people and facilitate positive change.</li><li>Demonstrate empathy and inspire others to overcome challenges.</li></ul>Please be advised, if you are viewing this role on Indeed, the link to the job description will not work. Please click the 'Apply via Company Website' button to be redirected to our careers page, where you will be able to view the job description in full. 'The salary advertised above demonstrates the full earning potential for this role, starting salaries will allow for pay progression within the pay band' Please read the full Job Description and Person Specification prior to applying for this position. For full person specifications and job details, please visit this link. Who are we... Waythrough (formerly Humankind) launched in October 2024 following the merger of Humankind and Richmond Fellowship. Our vision is to break down the barriers that stop people getting the support they need to live a life they value. We tackle poverty and disadvantage in communities, through mental health, drug and alcohol, housing and related support. We have almost 200 services around England - and nearly 3,500 amazing staff and volunteers who run them. Every year our services support around 125,000 people. Bringing together two big organisations is not a small task and it'll take a while to fully integrate our systems, processes and approaches. That's why you will notice the jobs here are still branded 'Humankind'. Next year we'll be fully integrating our recruitment systems but for now they are separate. Thanks for bearing with us - and don't forget to check out the Waythrough (formerly Humankind) jobs on the Richmond Fellowship and Aquarius job site <a href="https://recoveryfocus.wd3.myworkdayjobs.com/Recovery_Focus_Careers" target="_blank">https://recoveryfocus.wd3.myworkdayjobs.com/Recovery_Focus_Careers</a>. What can Waythrough (formerly Humankind) offer you...🏖Generous annual leave entitlement (27 days, plus bank holidays, increasing to 32 after 1 years' service)📅Annual leave purchase scheme💰Enhanced occupational sick pay %Enhanced employer contribution to your workplace pension👪Death in service benefitFree Will writing👓Eyecare vouchers🛍Blue light card discount💡Fantastic learning and development opportunities, including free training courses🏠Work-life balance- flexible working and family friendly policies🏃 Happy, Healthy You! - our wellbeing offers for our workforce🤝Employee Assist Programme and Waythrough Support Networks Waythrough (formerly Humankind) is an equal opportunities employer We value unique perspectives and experiences that everyone can bring, and fully understand the strength in diversity and inclusion. We encourage applications from all backgrounds, regardless of race, gender, religion, gender identity, sexual orientation, national origin, or disability. If you have a genuine passion for working for us, we want to hear for you. We also welcome applications from people with lived experience with substance use. If you require support with your application, please contact the Recruitment Team at <a href="mailto:people.recruitment@waythrough.org.uk" target="_blank">people.recruitment@waythrough.org.uk</a> Salary Period Per Annum Vacancy Salary Range £24,500 - £30,790 DBS Requirement Enhanced Adult Barred Does role require Police/Prison vetting? Both Driving licence required for role? Yes Applications Close Date 08 Sep 2025

We are Hestia. We make a difference. At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Housing Management Officer to play a pivotal role in our Housing Services in London Sounds great, what will I be doing? The role is responsible for delivering full housing management services across a portfolio of 50-100 supported accommodation units, with a focus on tenancy sustainment, legal compliance, and strong financial performance. This includes facilitating onboarding and exit processes for service users, promoting tenancy expectations early on, and embedding a Psychologically Informed Environment (PIPE) approach. Accurate and GDPR-compliant tenancy records must be maintained, with regular monitoring and reporting on tenancy issues through internal dashboards and quarterly reviews. The position also involves driving rent and service charge collection, preventing arrears through proactive engagement, and taking recovery action where needed. The postholder will provide specialist advice on housing benefits, manage claims and appeals, and oversee invoicing and reconciliation with external agencies. Additionally, they will ensure timely repair reporting and resolution, maintain communication with residents and staff on maintenance progress, and uphold property standards to meet compliance requirements. What do I need to bring with me? You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application. Here's what the team will be looking for The role requires strong experience in rent collection, arrears recovery, and applying the pre-action protocol, alongside the ability to manage welfare benefit claims and navigate complex DWP and Housing Benefit systems. It involves working directly with vulnerable individuals, including those experiencing mental health issues, substance dependency, domestic abuse, and young people with additional support needs. The post demands in-depth knowledge of tenancy and housing management functions, a good understanding of benefits systems, and awareness of the legal framework surrounding arrears enforcement. Experience in partnership working with local authorities, support workers, and external agencies is essential. Candidates must be proficient in Microsoft Office and housing management systems, with the ability to maintain accurate electronic records, analyse and present financial data, and produce high-quality written communications. Strong interpersonal and communication skills are vital, as is the ability to work sensitively with service users while building effective relationships with stakeholders. The role requires self-motivation, excellent time management, the ability to work independently, a strong sense of accountability, and the flexibility to travel between accommodation sites to meet service users in person. Interview Steps We keep our interview process simple, so you know exactly what to expect. <ul> <li> Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do! </li> <li> Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based. </li> </ul>Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles. Our commitment to Equality, Diversity, and Inclusion Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation. We are a disability confident employer Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us. Safeguarding Statement Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia. Important Information for Candidates If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed. We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered. Documents <ul><li> Housing Management Officer - Housing Services .pdf (1.46 MB) </li></ul>

Housing Management Officer

Job description Full Time, Fixed Term - 2 years. An exciting opportunity for those looking to develop a new career in social housing. You will be joining the Tenancy Management team as a Housing Officer Trainee, learning on the job whilst completing an apprenticeship and Chartered Institute of Housing qualification, with a dedicated study day and experienced Housing Officers and Managers who will be able to support you on your journey. You will be managing a patch in Bristol supporting residents to maintain their tenancies, effectively dealing with cases of breaches of tenancy and helping to ensure estates are places where tenants feel proud to live. This is a full time position that will suit someone interested in housing but with no previous experience required. It would particularly suit someone who is ambitious and looking to develop their career in social housing, working in a challenging and rewarding role. You should have good inter-personal skills and be able to work with a broad range of people to ensure tenants are supported to successfully maintain a tenancy. You will collaborate with partner agencies, other departments and Housing Officers and demonstrate experience of equalities and diversity issues. The Housing Officer Trainee role is rewarding, varied and complex; no two days will be the same. Bristol City Council is a vibrant local authority responsible for providing services to the 450,000-strong population of Bristol. At Bristol City Council we pride ourselves on growing a workforce that is talented, diverse and motivated and represents the community it serves. Only then can we provide an appropriate and outstanding service to all Bristol citizens. We aim to have a diverse workforce where creativity thrives. Our handling of equality and inclusion will reach the high standards we expect of ourselves and others will look to us as a source of good practice. Please note that this role is subject to a Basic DBS Check. Why Bristol City Council? At Bristol City Council, we go that extra mile for our people; we offer a work environment which is fast moving and supportive, giving you the chance to use your skills and develop new ones within a high-profile organisation. For the majority of our roles hybrid working arrangements are available, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice - mixing both home and office working. Join us and you'll receive an excellent rewards package including flexible working and flexitime, membership of the Local Government Pension scheme, and a generous annual leave allowance. In addition, you'll be working in a supportive environment where you'll have the chance to make Bristol a better place and contribute to its future. How do I apply? If you share our values and are ready to be part of our exciting journey please select the apply button below. To be shortlisted for interview you'll need to demonstrate how you meet each of the essential criteria in the Person Specification within the Further Information section of your application. On occasion we will receive high numbers of applications, we may then shortlist against the desirable criteria along with the essential criteria, so if you can, please demonstrate how you meet this in your application. It is Bristol City Council's practice to request references for candidates that have been offered a job. However, if you are applying for a job that requires a Disclosure and Barring Service check then we may request your references once you have been invited to an interview. For permanent Bristol City Council employees, this post will be a secondment. For employees who are currently on a fixed term contract with Bristol City Council, the secondment must not extend beyond the end of the fixed term period to ensure there is a substantive post to return to. If you are currently a casual worker or a member of an employment agency (currently working with Bristol City Council) this post will be a fixed term contract. We're a Disability Confident employer which means we value recruiting and retaining disabled people. Any job applicants who consider themselves to be disabled and meet the essential criteria in the Person Specification are guaranteed an interview. We'll make reasonable adjustments throughout the interview process and provide continued workplace support throughout your career. For informal enquiries, please contact <a href="mailto:naomi.barnett@bristol.gov.uk" target="_blank">naomi.barnett@bristol.gov.uk</a> Bristol City Council strives to have a workforce that reflects the communities it serves, we are therefore committed to ensuring diversity in our hiring process. We welcome, develop and promote people from all sections of the community. Appointments will be made on merit. The personal information section (including your name) you'll complete as part of the application form will not be visible to hiring managers, but is used confidentially to make sure that everyone is treated fairly.

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