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An opportunity has arisen within The Service Improvement Team for a Service Improvement Officer<ul><li>Are you passionate about driving positive change and improving services?</li><li>Do you have a track record of successfully managing projects and delivering results within set timescales?</li><li>Are you able to demonstrate your ability to analyse data and communicate findings clearly and effectively? &nbsp;</li></ul>Location:&nbsp;Godalming – Hybrid workingContract: Fixed Term Contract for 6 monthsStarting salary: £37,039&nbsp;Working Pattern: Full Time (37 hours)The candidate should possess strong communication skills, with the ability to write clear, concise reports and deliver engaging presentations.Bring experience in project and time management with the ability to work independently and deliver results under pressure.Demonstrate a highly analytical approach to evaluating data, making informed decisions that drive effective service improvements.Operational Duties &amp; Accountabilities<ul><li>Co-ordinate and support individual service reviews and assist with arrangements to meet statutory regulations.</li><li>Collect, analyse and report on housing service policies, procedures and performance data with a view to identifying areas for improvement</li><li>Carry out research into how other organisations provide equivalent services and report on examples of best practice for service reviews and other initiatives</li><li>Assist with collection and submission of data required for benchmarking, carry out benchmarking exercises on-line and produce reports of results for service reviews and as required by service managers</li><li>Carry out research with tenants, other customers and stakeholders including online,&nbsp; postal and telephone surveys, focus groups, face-to-face interviews etc. connected with service reviews and other initiatives</li><li>Co-ordinate arrangements for Tenants’ Satisfaction Survey and development of proposals to act on findings</li><li>Monitor, evaluate and report on progress towards implementation of improvement plans following service reviews</li><li>Produce user-friendly information for customers, staff and external stakeholders about performance and service developments</li><li>Assist in the management of the housing service content on the Council’s website and intranet</li><li>Collect, analyse and report on performance indicators and related information and new Government policies and initiatives</li><li>Undertake any other duties as may be assigned from time to time commensurate with the grade of the post&nbsp;</li></ul>There are many benefits to working at Waverley Borough Council. In particular we are very supportive of flexible and agile working, we provide flexi-time, we have generous leave entitlements, including an additional three days off when the office is closed between Christmas and New Year. We also have a range of learning and development services to support your career goals&nbsp;For an informal discussion about the post, please contact Sharan Thompson at <a href="mailto:sharan.thompson@waverley.gov.uk" target="_blank">sharan.thompson@waverley.gov.uk</a>How to apply: To apply for this post, please complete the application form which is available on our website’s <a href="https://url.uk.m.mimecastprotect.com/s/I3dSCBRvlfBN09IzfRU2we9z?domain=ats-waverley.jgp.co.uk" target="_blank">Job Vacancies</a> page.Closing date for applications: 9.00am on 25/03/2025&nbsp;Please note we do not accept applications after the closing date and time given on the advert.Interview date:&nbsp;03/04/2025 &amp; 04/04/2025Please find the link to the vacancy here: <a href="https://url.uk.m.mimecastprotect.com/s/uNxhCDJxpC0ZwKH5hgUjTHhH?domain=ats-waverley.jgp.co.uk" target="_blank">Current Vacancies | Jobs at Waverley | Services | Waverley Borough Council (jgp.co.uk)</a>

Service Improvement Officer x 2

Private Sector Housing and HMO Enforcement ManagerAre you ready to make a real impact in the private rented sector? We're looking for a dynamic leader to join our team and drive excellence in private sector housing!With over 17,000 private rented properties, including over 1,100 mandatory licensed HMO’s, in the city you will get the chance to lead and develop the service making a real difference in the community and improving people's lives.What You'll Do:<ul><li>Shape Policy:&nbsp;Influence local housing strategies with your deep understanding of private sector housing and government policies.</li><li>Lead Enforcement:&nbsp;Tackle complaints and ensure compliance in the private rented sector.</li><li>Advise and Support:&nbsp;Be the go-to expert for council members, stakeholders, and the public.</li><li>Drive Improvement:&nbsp;Manage team workloads and spearhead process enhancements.</li><li>Deliver Excellence:&nbsp;Provide top-notch service to our community, focusing on efficiency and improvement.</li></ul>What You Bring:<ul><li>Expertise in private sector housing dynamics and regulatory functions.</li><li>Strong research and analytical skills.</li><li>Clear, concise communication with diverse stakeholders.</li><li>Leadership and team management prowess.</li><li>A passion for high-quality, customer-focused service.</li></ul>Why You'll Love It Here:<ul><li>Make a Difference:&nbsp;Shape policies and improve public health.</li><li>Grow Your Career:&nbsp;Enjoy opportunities for learning and advancement.</li><li>Collaborative Team:&nbsp;Work with a supportive, dedicated team.</li></ul>Ready to lead and inspire? Apply now and be part of something big!For further information or an informal discussion please contact Vicki Hopps; Regulatory Services Manager: <a href="mailto:vickihopps@norwich.gov.uk" target="_blank">vickihopps@norwich.gov.uk</a> or 01603 989365

Private Sector Housing and HMO Enforcement Manager

Position: Asset Manager (Housing Revenue Account) Location: Hybrid - Oxford area and Work from home Salary: £78,092 per annum Hours: 37 hours per week Contract Type: PermanentAbout Us: Oxford City Council is an ambitious and successful authority dedicated to building a world-class city for everyone. We are accelerating plans to build more housing: both affordable and council homes and we have committed to investing over £200m over the next 5 Years to maintaining our assets and keeping our residents safe and warm. We are striving to reduce inequality and improve health and wellbeing, and we are taking a lead on reducing emissions to become a net carbon neutral city by 2040. Join our supportive and collaborative team where new ideas are valued, and help us build a fairer, greener city in which everyone can thrive.The Role: We are seeking an experienced Asset Manager to lead our landlord responsibilities for Housing Revenue Account (HRA) asset management and maintenance. This is a unique opportunity to redefine our approach to asset management, investment and compliance in an ever-evolving housing landscape.Key Responsibilities:<ul><li>Develop and implement the Asset Management Strategy for HRA housing stock, ensuring alignment with economic, environmental and service quality objectives.</li><li>Oversee a varied portfolio of around 8,000 homes, working closely with a range of colleagues.</li><li>Manage a £50M annual revenue and capital budget, ensuring financial efficiency and value for money.</li><li>Lead on programmed maintenance, reactive maintenance and support our decarbonisation agenda to achieve net zero by 2040.</li><li>Ensure compliance with the Social Housing (Regulation) Act 2023 and other relevant legislation.</li><li>Engage with residents and stakeholders to ensure the strategy stays on track.</li><li>Foster a culture of collaboration and accountability.</li></ul>About You:<ul><li>Chartered Member of RICS or equivalent professional body.</li><li>Proven experience in asset management within social housing or local government.</li><li>Strong background in budget management and financial planning.</li><li>Knowledge of compliance and safety standards in housing.</li><li>Excellent data management and analytical skills.</li><li>Effective communication and stakeholder engagement skills.</li><li>Ability to manage complex programmes of work and drive change.</li><li>Highly collaborative with demonstrable experience of working in partnership with contractors to optimise delivery.</li></ul>Benefits:<ul><li>Generous holiday entitlement of 29 days per year, plus an additional 4 days after 5 years’ service.</li><li>Local Government Pension Scheme.</li><li>Payment of professional fees and subscriptions.</li><li>Eye care, gym membership, cycle to work scheme, staff offers discount scheme and an Employee Assistance Programme.</li><li>Discounts for Oxford attractions.</li><li>Support with career development and learning opportunities.</li></ul>Oxford City Council is an equal opportunity employer. We welcome applications from all sections of the community and are committed to safeguarding and promoting the welfare of children, young people, and adults at risk.Join us and help build a world-class city for everyone!For more information <a href="https://url.uk.m.mimecastprotect.com/s/OUMECM5XOSEQEPfkh3T8xl8a?domain=join-oxford.co.uk/" target="_blank">www.join-oxford.co.uk</a>

HRA Asset Manager

<dl><dt>Location</dt><dd>Derbyshire Dales District Council, Matlock</dd><dt>Reference</dt><dd>JOB/25/00524</dd><dt>Salary details</dt><dd>Grade 7 (SCP 16-22) £ 29,572 to £32,654. Pro rata for part time</dd><dt>Job term</dt><dd>Full Time</dd><dt>Appointment type</dt><dd>Permanent</dd><dt>Hours</dt><dd>37 hours per week, but part time may be considered</dd><dt>Closing Date</dt><dd>16 March 2025</dd></dl><ul><li><a href="mailto:?subject=I%20wanted%20you%20to%20see%20this%20job%20-%20Housing%20Needs%20&amp;%20Research%20Officer&amp;body=Check%20it%20out%20on%20this%20link:%20https%3A%2F%2Fjobs.derbyshire.gov.uk%2Fhousing-housing-needs-research-officer%2F45763.job" target="_blank">Email</a><a href="https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fjobs.derbyshire.gov.uk%2Fhousing-housing-needs-research-officer%2F45763.job&amp;amp;src=sdkpreparse" target="_blank"> Facebook </a><a href="https://twitter.com/share?ref_src=twsrc%5Etfw" target="_blank">X</a><a href="https://www.linkedin.com/sharing/share-offsite/?url=https%3A%2F%2Fjobs.derbyshire.gov.uk%2Fhousing-housing-needs-research-officer%2F45763.job" target="_blank"> LinkedIn</a></li></ul>37 hours per week but part time hours may also be considered for this role.&nbsp;Derbyshire Dales District Council presents this exciting opportunity to apply for a permanent post to help shape and deliver our housing priorities. We are keen to develop information on housing needs across the district to support the delivery of new affordable housing and other housing objectives.&nbsp;We have a strong ‘One Team, One Council’ culture. &nbsp;Alongside the excellent quality of life, we can offer you the opportunity to further develop your career within an excellent and family friendly authority, with the benefits of hybrid working, flexitime, personal development and CPD opportunities, free staff car parking at Matlock Town Hall, and a confidential counselling service.&nbsp;Working within the Housing Team the successful candidate will bring skill and expertise to complement our existing work. You will work alongside colleagues delivering homelessness services, housing advice and support, estate regeneration, and developing new affordable homes. You will be part of an award winning and dedicated team, working corporately with colleagues across the Council. This is a great opportunity to utilise your skills and make a real difference.&nbsp;For further information contact Jeremy Mason, Housing Enabling and Development Manager, on 01629 761256 email <a href="mailto:jeremy.mason@derbyshiredales.gov.uk" target="_blank">jeremy.mason@derbyshiredales.gov.uk</a> .If you encounter and problems applying online please contact&nbsp;<a href="mailto:humanresources@derbyshiredales.gov.uk" target="_blank">humanresources@derbyshiredales.gov.uk</a>&nbsp;We do not accept CVs.Candidates must possess the necessary ‘right to work in the UK’ authorisation. We are unable to provide sponsorship or assume sponsorship of an employment visaas we do not possess a visa sponsorship licence.Provisional Interview Date: First Week of AprilTo apply, please tell us within the application form why you would like to be considered for this post and how your skills fit the requirements detailed on the Job Description / Person Specification. We’re looking for people who canPlease be aware that Derbyshire County Council is placing this advert on behalf of this organisation and you should refer directly to its website for details of the terms and conditions attached to this post. Any queries regarding this advert or the recruitment process should be made directly to the organisation.

Housing Needs & Research Officer

Job title: Head of membershipBand: 2Salary: £53,550 to £58,632 depending on experienceLocation/base: Hybrid – a combination of working from home and in the Coventry office&nbsp;Hours: 35 hours per week About you We’re seeking an exceptional leader with extensive experience working in a membership organisation to drive CIH’s membership, member engagement and events offer.&nbsp; You’ll have a strong understanding of what it takes to lead high-performing, specialist teams, paired with a high level of personal integrity. Excellent communication skills are essential, as you’ll be responsible for building relationships with stakeholders at all levels and presenting complex ideas in clear, accessible ways.&nbsp; With a keen commercial mindset, you will play a pivotal role in supporting the organisation to achieve our growth, engagement and retention goals, whilst ensuring exceptional member experience and satisfaction. &nbsp;How to apply For an informal chat about this role, please contact Sarah Dunkerley, Director of membership and professional development - &nbsp;<a href="mailto:sarah.dunkerley@cih.org" target="_blank">sarah.dunkerley@cih.org</a>. For details of how to apply please visit our careers page - Careers &amp; Vacancies | Chartered Institute of Housing (CIH). CIH is committed to equal opportunities at all stages of recruitment and selection and strives to have a workforce that promotes inclusivity. &nbsp;We welcome applicants from all sectors of the community. &nbsp;If you feel you have barriers to applying, please get in touch as we would be happy to discuss any reasonable adjustments we can make to achieve and celebrate diversity. &nbsp; Closing date for applications: Monday 24 March 2025 at 5pm. Interviews due to take place: Monday 7 and Tuesday 8 April 2025 in our Coventry office. &nbsp;

Chartered Institute of Housing

Head of Membership

Advert close date: Friday 28th March 2025Greenacre are pleased to be supporting a social housing organisation, based in Sheffield with their recruitment of an Asset Reinvestment Manager.Our client is vibrant, forward thinking housing association with ambitious plans. Through their plans, reporting and operational activity, they seek to earn and sustain the trust of key stakeholders including their customers, colleagues, statutory and voluntary partners, suppliers, lenders and others.Our client’s aim is to be a great place to work and somewhere colleagues will tell you about the practices that they engage in to develop people to the best they can be.The ideal candidate will have experience in the design, procurement and administration of effective and legally compliant planned works, major works and cyclical maintenance projects.What will you do in the role?<ul><li>Be the responsible person for the operational delivery of the organisation’s asset investment plans, including capital and major works and decarbonisation initiatives, procuring and managing delivery contracts within budget.</li><li>Build and maintain productive internal and external partnerships with contractors, professional bodies, local authorities, and agencies to enhance service delivery.</li><li>Support the embedding of tenant feedback in all aspects of the service, ensuring tenant perspectives drive continuous improvement and positively influence service delivery. Ensure appropriate statutory consultation takes place in relation to asset investment.</li><li>Support the organization’s approach to health, safety, and regulatory compliance for assets, upholding all landlord obligations and associated standards.</li><li>Ensure there are controls in place to maintain robust data management systems related to asset life cycles and stock condition to support strategic planning. Utilise asset and customer data to improve satisfaction and outcomes for customers.</li><li>Lead, develop, and support an effective team, ensuring high performance through regular reviews, goal setting, and training aligned with organizational priorities.</li><li>Manage recruitment, employee development, performance, and health and safety within the team, fostering a culture of continuous improvement and accountability.</li><li>Contribute to the strategic direction, business planning, and long-term goals of Arches, supporting high standards of performance and value for money organisation wide.</li><li>Support the Head of Asset Management in ensuring all asset risks are identified, monitored, and mitigated in line with the Risk Management Policy.</li></ul>Skills and experience<ul><li>Professional/technical qualification in Surveying, Building Maintenance or Construction and/or suitable relatable working experience</li><li>Experience of operational management and delivery of capital and major works programmes within a relevant organisation.</li><li>Knowledge of JCT and NEC construction contractual frameworks.</li><li>Experience of delivering improvement programmes that are compliant with relevant statutory and regulatory requirements, including relevant health and safety, building control and CDM regulations.</li><li>A proven track record of building and maintaining relationships partnerships with key stakeholders.</li><li>Experience of procuring and implementing capital and major repairs delivery contracts, including through open market tendering and through procurement frameworks.</li></ul>To discuss this role in more depth, &nbsp;contact Dean Wylie on 07715 658148 or email <a href="mailto:dean@greenacre-recruitment.com" target="_blank">dean@greenacre-recruitment.com</a>This vacancy is being advertised on behalf of Greenacre Recruitment Ltd who are operating as a recruitment agency and business.

Greenacre Recruitment Ltd

Asset Reinvestment Manager

Greenacre are pleased to be supporting a social housing organisation, based in North Hertfordshire, with their recruitment of a Development Administrator, to support the Development Team in the delivery of development projects and the development programme.What will you do in the role?&nbsp;<ul><li>Arrange training and regular team meetings and steering groups and minute these sessions before distributing documentation</li><li>Be responsible for the timely processing and recording of all invoices requiring payment, ensuring internal processes are followed</li><li>Assist in the completion of satisfaction surveys on newly built properties as and when required</li><li>Take responsibility for administrative support including archiving of old schemes, audit filing and scanning of incoming mail</li><li>Assist the After Care Manager in co-ordinating repairs during the Defects stage of a newly built scheme</li></ul>&nbsp;Who would excel in this role?&nbsp;<ul><li>Computer literacy – proficient in the use of Microsoft packages – Word, Excel</li><li>Experience of processing invoices and raising purchase orders</li></ul>&nbsp;To discuss this role in more depth, please phone Emma Carroll on 07736 161979.&nbsp;This vacancy is being advertised on behalf of Greenacre Recruitment Ltd who are operating as a recruitment agency and business.

Development Administrator

Employer:Woking Borough CouncilSalary Range - £28,714 - £39,717 (dependent on experience) plus a flexible benefits allowance of up to £2,007 per annum and a vehicle allowance of £2,600Location: WokingContract: PermanentWorking Pattern: Flexible Hours/Full TimeHours: 37 hours per week.DBS Check: YesClosing Date: 30/03/2025 at 23:55Reference: COM/25/305557Are you passionate about engaging with customers and giving them a voice? Are you someone who can help foster an open and positive complaints culture that doesn’t shy away from complaints and learns from resident feedback?We have a new and exciting opportunity to join the Housing Services team as a Housing Complaints &amp; Insight Officer. This role has been created to support our transformation journey particularly developing a resident centric and open approach to complaints handling and driving forward analysis of complaints data, developing a lessons learnt approach and contributing key insights that will help transform services and improve customer satisfaction.This is an exciting time to join Woking Borough Council as we continue to transform our Housing Service in line with our Housing Improvement Plan and resident feedback. The successful candidate will be joining at a time where they can play an important role in this journey and utilise their skills, experience and commitment to residents.We are seeking a motivated, flexible, and highly organised individual who will be responsible for managing all aspects of complaints handling including initial contact with residents, logging of complaints, liaising with investigating officers/Managers for complaints responses at all stages of the complaints process, as well as dealing with all cases referred to the Housing Ombudsman service.You will have a sound understanding of regulatory timescales and deadline and experience in all aspects of complaints handling and complex complaints resolution. The successful candidate will have a focus on handling complaints fairly, openly and providing a high-level of customer experience.The ideal candidate will also be able to demonstrate experience in analysing complaints data and trends and presenting this information to Housing Managers of all seniority levels and support the development of a “lessons learnt” culture within the Housing Service that focuses on service improvement through a variety of resident feedback sources including complaints.You will also require excellent written communication skills in order to support with report writing, policies and procedures and yearly Ombudsman self-assessment activities.You will be a confident and articulate individual who can lead regular complaints meetings and deliver training to investigating Managers/officers as required to ensure high standards of complaint management, customer focused responses and communicate changes to regulatory requirements.You will have a can do and positive attitude and understand the important of building collaborative, trusting relationships with all customers including tenants, agencies, stakeholders, families, and other departments within the Council to deliver the best outcomes for our tenants.In addition to complaints handling, you will also administer our Member/Councillor enquiries process, FOI’s and SARs.Effective communication is key and will allow you to get to the heart of issues and deal with sensitively, professionally, and courteously.You will also be an essential car user and be required to have access to a vehicle.The Council offers in return a generous flexi time scheme with the ability to take two flexi days a month, membership of the local government pension scheme, discounted health and leisure membership, plus many more excellent benefits. &nbsp;Please ensure you answer the application questions with the STAR method (situation, task, action and result) to explain how you meet the role criteria&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;DBS CheckWoking Borough Council takes a robust approach to thoroughly checking anyone who has applied to work with vulnerable groups including children.As this job involves contact with vulnerable groups, successful applicants will be required to obtain a Disclosure Certificate from the Disclosure and Barring Service (DBS). Assistance will be given by the Council and further details can be found in the job pack.Who to contact for informal discussion:For an informal discussion about the role, please contact Rosalynn Funnell, (Resident Engagement Team Leader) on 01483 743612Closing Date:&nbsp; 30 March 2025 - 23.55pmInterview Dates: &nbsp;14, 15 and 17 April 2025<h4>How to apply</h4>Woking Borough Council values a diverse workforce and welcomes applications from all sections of the community.Please apply online via the link provided.

Housing Complaints & Insight Officer

<h3>Location: Civic Centre, Southend-on-Sea Salary: £47,805 - £52,098 (Grade M3) Contract: Fixed term for 1 year Department:&nbsp;Corporate Services Closing Date:&nbsp;Friday 21st March</h3>About Us:&nbsp;South Essex Homes is dedicated to providing high-quality housing services to our community. We are looking for a dynamic and experienced Complaints and Data Protection Manager to join our team and ensure our services meet the highest standards of compliance and customer satisfaction.Role Overview:&nbsp;As the Complaints and Data Protection Manager, you will lead a team responsible for managing complaints and ensuring compliance with data protection legislation. You will act as the Data Protection Officer, oversee the complaints handling process, and provide training and guidance to staff on data protection matters.Key Responsibilities:<ul><li>Act as the Data Protection Officer, ensuring compliance with GDPR and the Data Protection Act 2018.</li><li>Develop and maintain data protection policies and procedures.</li><li>Conduct regular data protection audits and risk assessments.</li><li>Manage data breach incidents and report to the Information Commissioner's Office (ICO) as required.</li><li>Oversee the complaints handling process, ensuring timely and effective resolution.</li><li>Regularly review and update the Complaints and Compensation Policies.</li><li>Provide regular reports on data protection and complaints handling performance to senior management.</li></ul>About You:<ul><li>Strong understanding of GDPR and the Data Protection Act 2018.</li><li>Experience in data protection and complaints management, preferably within the social housing sector.</li><li>Excellent communication, organisational, and leadership skills.</li><li>Ability to manage conflicting priorities and work under pressure.</li><li>Commitment to delivering high-quality customer service and best practices.</li></ul>Why Join Us?<ul><li>Competitive salary and benefits package.</li><li>Opportunity to make a significant impact on our services and community.</li><li>Supportive and collaborative work environment.</li><li>Continuous professional development and training opportunities.</li></ul>How to Apply:&nbsp;If you are passionate about data protection and complaints management and want to make a difference in our community, we would love to hear from you. Please submit your CV and a cover letter outlining your suitability for the role to Daniel Lyons, Director of Finance and Corporate Services at <a href="mailto:daniellyons@seh.southend.gov.uk" target="_blank">daniellyons@seh.southend.gov.uk</a>You can download the full job description here:&nbsp;<a href="https://southessexpropertyservices.co.uk/download/complaints-and-data-protection-manager-jdpdf.pdf?ver=3639&amp;doc=docm93jijm4n2546.pdf" target="_blank"> Complaints and Data Protection Manager JD.pdf [pdf] 243KB</a>

Complaints & Data Protection Manager

Vacancy: Vocational Skills Coach - Housing Location: Field Based Contract Type: Permanent Hours per Week: 37.5 Working Hours: Flexibility required between 7:00 AM - 10:00 PM (core hours 8:30 AM - 5:00 PM) Salary: £35,000 - £40,000 per annumAbout the Role Our client is a national training and education specialist, dedicated to supporting further education providers, employers, and learners in achieving success. With a strong learner-focused approach, our client impacts over 100,000 learners annually. As part of their commitment to transforming lives through learning, they are seeking a Vocational Skills Coach (VSC) - Housing to support and inspire the next generation of professionals.As a Vocational Skills Coach, you will play a vital role in coaching and mentoring learners in the Social Housing sector (up to Level 4). Through monthly progress reviews and online training via Microsoft Teams, you will ensure learners receive high-quality teaching, assessment, and support. While delivery is primarily online, occasional in-person visits to learners and employers may be required.Key Responsibilities<ul><li>Plan and deliver structured training programmes, ensuring a robust Individual Learning Plan (ILP) and continuous learner progress.</li><li>Maintain up-to-date learner records, ensuring compliance with management reporting and audit requirements.</li><li>Provide coaching in Functional Skills where required, ensuring learners receive the necessary support for progression.</li><li>Offer exit guidance to learners, supporting their career development and future goals.</li><li>Deliver high-quality teaching, learning, and assessment, ensuring consistency and fairness across the apprenticeship programme.</li><li>Meet key performance indicators (KPIs) in line with the client’s expectations.</li><li>Collaborate with business support teams to enhance the learner experience.</li><li>Participate in quality assurance activities and continuous professional development (CPD).</li><li>Foster and maintain strong relationships with learners, employers, and stakeholders.</li><li>Promote equal opportunities, diversity, and safeguarding practices in line with company policies.</li></ul>Essential Skills &amp; Qualifications<ul><li>Vocational experience in the Social Housing sector.</li><li>Proven track record of meeting performance targets.</li><li>Strong IT skills and ability to use e-portfolios for planning, marking, and tracking learner progress.</li><li>Excellent communication, coaching, and organisational skills.</li><li>Ability to work independently and as part of a team.</li><li>Sector qualification in Social Housing.</li><li>Level 2 (or above) in Maths &amp; English.</li><li>Level 3 Teaching Qualification (AET, PTTLS) &amp; Level 3 Assessors Qualification (CAVA).</li></ul>Key Performance Indicators<ul><li>Manage a caseload of up to 42 learners.</li><li>Ensure high retention and achievement rates.</li><li>Maintain less than 5% of learners exceeding planned end dates.</li><li>Maintain consistent engagement with learners and employers.</li></ul>Why Join Our Client? Working for our client means becoming part of a team that values its employees and offers fantastic benefits, including:<ul><li>26 days annual leave + Bank Holidays (option to buy or sell up to 5 additional days)</li><li>Length of service annual leave increments (starting at 2 years)</li><li>Healthcare Scheme</li><li>Tech &amp; IKEA Schemes</li><li>Cycle to Work Scheme</li><li>Paid Volunteer Day Annually</li><li>Early Finish Fridays (Last Friday of Every Month)</li><li>Student/Teacher Discounts</li><li>Uniform Provided</li></ul>Flexible Working If the working hours, days, or times don’t fully meet your needs, please get in touch to discuss possible flexible working arrangements.Interested? Apply today &amp; join our client in making a difference through education and career development!

Liquid Recruitment Solutions

Vocational Skills Coach – Housing

<ul><li>Function: Housing Services</li><li>Seniority: Manager</li><li>Salary: £45518 - £45518 (per-annum)</li><li>Reference: CAE417</li><li>Location: London</li><li>Type: Permanent</li><li>Closing Date: 14-03-2025</li></ul> Senior Neighbourhoods OfficerLocation: LondonSalary: £45,518Duration: PermanentGreenacre are pleased to be supporting a social housing organisation, based in London with their recruitment of a Senior Neighbourhoods Officer, to lead a small team to deliver effective housing management, oversee serious ASB cases, and support tenancy and estate management.What will you do in the role?<ul><li>To manage the Neighbourhood Officers ensuring the effective delivery of neighbourhood services and excellent customer service to residents in our general needs rented accommodation.</li><li>To maintain high delivery standards in relation to tenancy and estate management ensuring compliance.</li><li>To support the Neighbourhood Manager in ensuring there are clear policies, procedures and working practices in place to enable service delivery and which recognise good practice.</li><li>To be the lead officer for managing and taking action on serious cases of anti-social behaviour (ASB) and internal ASB expert providing support to the wider organisation.</li><li>To enforce tenancy agreements and take necessary action where tenants breach their agreements in line with our policies and procedures including the preparation and of legal documentation and attendance at court.</li></ul>Who would excel in this role?<ul><li>Experience of managing a small team</li><li>Extensive experience of effectively managing ASB in line with good practice.</li><li>Experience, knowledge and understanding of good practice in housing management, tenancy management and tenancy sustainability.</li><li>Experience of carrying out inspections and delivering good estate management practices including health and safety compliance.</li></ul>To discuss this role in more depth, please phone Emma Carroll on 07736 161979.This vacancy is being advertised on behalf of Greenacre Recruitment Ltd who are operating as a recruitment agency and business.

Senior Neighbourhood Officer

City: Birmingham, B15 1LZ&nbsp; Salary: £60,606 per annum Hours: 35 per week&nbsp; Contract: PermanentAre you a passionate leader with experience in housing management and a commitment to improving the lives of older people? If so, we want you to join us as an Operations Manager - Retirement Living and lead the delivery of a high-quality housing management services that meets the needs and aspirations of our Retirement Living customers. You'll oversee the proactive management of our buildings and estates while adopting a landlord-first ethos to address wider housing management issues.Responsibilities include, but aren't limited to:<ul><li>Leading a team of Regional Managers and a Specialist Accommodation Manager to deliver excellent housing management services that are responsive to the needs of our customers.</li><li>Ensuring that tenant voice influence the services that we deliver and how we deliver them, with a focus on driving positive tenant satisfaction.</li><li>Ensuring effective housing management policies and procedures that support tenants facing tenancy-related challenges.</li><li>Overseeing high-quality estate and communal services and building strong relationships with contractors to ensure our buildings remain safe.</li><li>Managing budgets, service charges, and financial performance for your schemes.</li><li>Developing strategies to create balanced, sustainable communities.</li><li>Identifying and mitigating business risks while ensuring compliance with regulatory standards.</li><li>Handling complex tenancy issues, customer complaints, and MP/Councillor enquiries.</li></ul>What're we looking for? To be successful in this role, you'll have:<ul><li>Level 4 Housing Management qualification (or willingness to work towards one).</li><li>Significant experience in leading services for older people or housing management.</li><li>Strong financial acumen, including budget management and procurement.</li><li>Knowledge of housing law, safeguarding, and service delivery best practices.</li><li>Exceptional leadership, decision-making, and problem-solving skills.</li></ul>Our colleagues deliver services from the location that they are best delivered on any given day. This means that you should expect to work from a Midland Heart site as a minimum 3 days week (on average).Who are Midland Heart? We're one team working together for our tenants. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we're here to develop your potential.Applications close at midnight on Monday 3rd March 2025.&nbsp; Assessments are currently scheduled to take place on Tuesday 11th March 2025.Interested?&nbsp; Applying is easy - simply click the apply button. You will be directed to our candidate portal. There you can upload a CV and Covering Letter, which show us that you have what it takes to make a success of the role.We're proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need to be successful in this role.No agencies please

Operations Manager - Retirement Living

<ul><li>Function: Housing Services</li><li>Seniority: Manager</li><li>Salary: £32.00 - £34.00 (per-hour)</li><li>Reference: ECNSM</li><li>Location: Shrewsbury</li><li>Type: Temporary</li><li>Closing Date: 22-02-2025</li></ul>Location: ShrewsburySalary: £32.00-34.00 per hourDuration: TemporaryGreenacre are pleased to be supporting a Shropshire based housing organisation, with their recruitment of an interim Neighbourhood Services Manager.The Neighbourhood Services Manager is responsible for leading and managing the tenancy and neighbourhood management services across all areas operations. This role focuses on delivering excellent tenancy management, safeguarding, and neighbourhood services, including managing Anti-Social Behaviour (ASB), ensuring compliance with regulatory and statutory requirements, and leading improvement projects.The role will be pivotal in ensuring high-quality, customer-focused services, driving performance improvements, and maintaining legal compliance across all housing management activities. As the safeguarding lead for the organisation, you will ensure the protection of vulnerable individuals across all service areas.What will you do in the role?<ul><li>Lead, manage, and develop two geographically dispersed Neighbourhood Teams, each led by a Senior Neighbourhood Officer, ensuring effective service delivery across all neighbourhood and tenancy management activities.</li><li>Oversee all tenancy management activities, including introductory to secure tenancy conversions, succession management, tenancy breaches, evictions, and abandoned properties.</li><li>Lead on the enforcement of tenancy conditions, including the issuing of formal notices preparing cases for court and attend court and hearing as required.</li><li>Oversee neighbourhood inspections, ensuring compliance with fire safety regulations and conducting routine block checks</li><li>Implement changes to streamline processes and improve service delivery, using tenant feedback and best practice as key drivers and develop a holistic approach to Neighbourhood management of all housing customers.</li></ul>Who would excel in this role?<ul><li>Experience of managing a dispersed frontline housing service</li><li>Experience of improving and streamlining services, with a customer focused approach</li></ul>This vacancy is being advertised on behalf of Greenacre Recruitment Ltd who are operating as a recruitment agency and business. &nbsp;

Neighbourhood Services Manager

Location: Birmingham, B15 1LZSalary: £79,228 per annumHours: 35 per weekContract: PermanentWe're committed to building thriving communities and delivering services that make a real difference. We're seeking a dynamic and strategic Head of Localities to lead our place-based working approach, ensuring seamless collaboration across teams, external partnerships, and tenant engagement initiatives.You'll lead the development and delivery of locality management strategies that bring together housing, asset management, repairs &amp; maintenance, and environmental services, to transform how we work, to deliver quality services with a local impact. Your leadership will ensure we remain responsive to tenant needs, deliver safe and sustainable communities, and foster strong partnerships to tackle key social challenges that affect our tenants and communities in which they live, such as anti-social behaviour, crime, and the cost of living.Responsibilities will include, but aren't limited to:Drive place-based strategies, ensuring a preventative approach to service delivery with a focus on achieving positive tenant and business outcomes.Empower and lead a high-performing team, fostering a culture of trust, collaboration, and innovation.Champion tenant engagement, using insights and influence to shape service delivery, inform strategic decisions, and ensure tenant priorities are at the heart of our work.Strengthen partnerships with local authorities, voluntary organisations, and statutory agencies to enhance community resilience.Enhance compliance with regulatory Consumer Standards and oversee effective risk management.Enhance communication and visibility within local communities through tailored engagement initiatives and neighbourhood events.Embed continuous improvement, ensuring data-driven decision-making and targeted service reviews to enhance tenant experiences.What're we looking for? To be considered for this role, your application will showcase:&nbsp;A Level 5 Housing Management Qualification (or willingness to work towards) and evidence of ongoing professional development.Expertise in delivering place-based activities i.e., regeneration, community capacity building/ engagement.A specific example of your previous experience in delivering a project/ change initiative to address locality related issues, that has delivered tangible outcomes.&nbsp;Strong experience in stakeholder engagement, including internal colleagues and a range of external partners/ agencies (e.g. elected members, statutory and voluntary organisations, local authorities etc.)This role requires flexibility, with occasional evening and weekend work, and you will as part of a rota for out-of-hours incidents. Our colleagues deliver services from the location that they are best delivered on any given day. This means that you should expect to work from a Midland Heart site as a minimum 3 days week (on average).Who are Midland Heart? We're one team working together for our tenants. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we're here to develop your potential.Applications close at midnight Sunday 16th February 2025.&nbsp;We're proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need to be successful in this role.

14 Full-time Jobs in England