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Overview Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options. Our core values are 'Be open, be compassionate and be bold' and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential. We have an exciting opportunity for a Recovery Coordinator who has the skills and experience to assess and engage with our service users, ensuring that they access the right intervention at the right time, in a way that best meets their needs. With This role, you'll be working in the Mansfield Opiate Team. No two days are the same and we treat every person who comes into our service as an individual, so being flexible, curious and a good listener are key. Where: Mansfield Hours: Full time, 37.5 hours per week Salary: £27,861.26 - £32,002.35 (based on full time hours, pro rata for part time) Contract Type: Fixed Term until the 31st of March 2026 Responsibilities About the role: <ul><li>Supporting service users from point of entry into the service and through their treatment/recovery journey </li></ul><ul><li>Providing screening, assessment, and recovery planning and onward referral </li></ul><ul><li>Reducing drug and alcohol related harm to service users and the wider community </li></ul><ul><li>Promoting carer, service user and community involvement </li></ul><ul><li>Providing advocacy for access to partnership services </li></ul><ul><li>Working with service users to support social (re)integration, enabling them to lead meaningful and purposeful lives: promoting recovery, resilience, peer support and self-determination </li></ul><ul><li>Research, design and prepare subject matter and materials for groups / pods. </li></ul><ul><li>Deliver structured content within group settings to service users at various stages of recovery </li></ul><ul><li>Engage with debriefing and evaluations with co-facilitators after groups/pods have taken place, reviewing progress and identifying concerns with service users </li></ul><ul><li>Tailor specific workshops around the needs of the service users, such as: anger management, sleep disorders, relationships, etc </li></ul>About you: <ul><li>Have a strong understanding of substance misuse issues and experience of working within a similar field </li></ul><ul><li>Experience of working with groups/pods and managing group dynamics, such as conflict or challenging behaviour. </li></ul><ul><li>Be an excellent communicator, both verbal and written with good IT skills </li></ul><ul><li>Proactive and able to work on own initiative with excellent time management and prioritising skills </li></ul><ul><li>Have a good working knowledge of mental health interventions, services, and good practice </li></ul><ul><li>Be a supportive team player with strong interpersonal skills with the ability to work in partnership with a wide range of professionals, agencies, and internal/external stakeholders </li></ul><ul><li>Ability to manage change successfully in a way that prioritises the needs of service users </li></ul><ul><li>Understand the importance of information governance processes and commit to follow and apply all necessary safeguards </li></ul><ul><li>Seek out learning opportunities to improve and broaden your professional knowledge and skills and to contribute and oversee the learning and development of others </li></ul>What we will give to you: <ul><li>25 days holiday (+ bank holidays) rising by 1 day for each years' service "Capped at 30 days" </li></ul><ul><li>Paid 'Wellness' hour each week along with a 'Wellness' hub and Employee Assist Programme </li></ul><ul><li>Contributory pension scheme </li></ul><ul><li>Several benefits incl. discounts for shopping, cinema, holidays, etc. </li></ul><ul><li>A friendly and supportive team </li></ul><ul><li>Training, career development &amp; progression opportunities </li></ul><ul><li>Refer-a-Friend Scheme </li></ul>Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role. If you require sponsorship, please note that this role is not eligible for a Health and Care Worker visa. You may be eligible for sponsorship under the Skilled Worker route but must meet the minimum salary requirements for the role. You can find out more here Skilled Worker visa: Overview - GOV.UK (<a href="http://www.gov.uk" target="_blank">www.gov.uk</a>) If this sounds like you and you would like to begin your journey with Change Grow Live, then we would love to talk to you. Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours. We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible. Salary Range (pro rata if part time) CGL points 23 to 28 (£27,861.26 - £32,002.35) ILW / OLW /Fringe N/A - Outside London Weighting Area If you have any questions or concerns on this opportunity that you would like to talk through please contact us using the below details: Jon Wibberley | <a href="mailto:jon.wibberley@cgl.org.uk" target="_blank">jon.wibberley@cgl.org.uk</a> This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

Recovery Coordinator

Overview Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options. Our core values are 'Be open, be compassionate and be bold' and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential. We have an exciting opportunity for a Recovery Coordinator in York who has the skills and experience to assess and engage with our service users, ensuring that they access the right intervention at the right time, in a way that best meets their needs. Where: York Hours: Fulltime, 37.5 hours per week Salary: £27,861.26 - £32,002.35 (based on full time hours, pro rata for part time) Contract Type: Permanent Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours. Responsibilities The post holder will work as an integral part of the multi-disciplinary team at the York Drug and Alcohol service, to deliver high quality provision by: <ul><li>Supporting service users from point of entry into the service and through their treatment/recovery journey; </li><li>Providing screening, assessment, psychosocial interventions, recovery planning and onward referral; </li><li>Reducing drug and alcohol related harm to service users and the wider community; </li><li>Promoting carer, service user and community involvement; </li><li>Providing advocacy for access to partnership services; </li><li>Working with service users to support social (re)integration, enabling them to lead meaningful and purposeful lives: promoting recovery, resilience, peer support and self-determination.</li><li>Manage a caseload in supporting their individual goals. </li></ul>The team will provide a combination of telephone triage, advice and brief intervention, onward signposting to universal services across York, as well as handling communication and enquiries from a wide range of professionals and partner organisations. Being the first point of contact for all enquiries into the York Drug and Alcohol Serivce, the post holder will be required to have extensive knowledge of services in the region and support a "no wrong door" approach to all communication received. No two days are the same and we treat every person who comes into our service as an individual, so being flexible, curious and a good listener are key. Our values are to be compassionate, open and bold. If this sounds like you we'd love to hear from you so click apply. What we will give to you: <ul><li>25 days holiday (+ bank holidays) rising by 1 day for each years' service "Capped at 30 days" </li></ul><ul><li>Paid 'Wellness' hour each week along with a 'Wellness' hub and Employee Assist Programme </li></ul><ul><li>Contributory pension scheme </li></ul><ul><li>Several benefits incl. discounts for shopping, cinema, holidays, etc. </li></ul><ul><li>A friendly and supportive team </li></ul><ul><li>Training, career development &amp; progression opportunities </li></ul><ul><li>Generous Refer-a-Friend Scheme </li></ul>Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role. If you require sponsorship, please note that this role is not eligible for a Health and Care Worker visa. You may be eligible for sponsorship under the Skilled Worker route but must meet the minimum salary requirements for the role. You can find out more here Skilled Worker visa: Overview - GOV.UK (<a href="http://www.gov.uk" target="_blank">www.gov.uk</a>) Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours. We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible. Salary Range (pro rata if part time) CGL points 23 to 28 (£27,861.26 - £32,002.35) ILW / OLW /Fringe N/A - Outside London Weighting Area If you have any questions or concerns on this opportunity that you would like to talk through please contact us using the below details: Rebecca Melmoth | <a href="mailto:Rebecca.Melmoth@cgl.org.uk" target="_blank">Rebecca.Melmoth@cgl.org.uk</a> This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

Vacancy Tenant Liaison Officer Location: Merthyr Tydfil Borough Salary: £31,179 to £33,142* (Appointment at the bottom of the band) *Pay Award Pending Contract Type: 12 Month Fixed Term Contract Hours of work: Full Time (30hrs - 4 Day Week) Do you have a passion for partnership working and are able to provide a first class service to tenants/customers &amp; stakeholders alike? If so, we would love you to come and join our amazing mutual! Is this for you? We're looking for someone who will be the liaison between our tenants, customers and contractors to support all Repairs, Maintenance and Capital Improvement Programs. You'll deal with any issues arising from disputes regarding Assets Maintenance and Repairs Work Programmes. You'll also support various projects and act as a Trusted Assessor, meaning you'll recommend appropriate home adaptations or equipment to improve our tenant's living conditions and empower independence. Are you our ideal candidate? Our ideal candidate will share our mutual values and be passionate about working in partnership with our tenants and external stakeholders. For this role, you'll need to have worked face to face with customers and in a customer service focused environment. You'll also join us with a general understanding of social housing. You'll have experience of confidently working with external partners and working in an office environment with a high demand on Microsoft applications and data processing. There will also be times where you'll come across challenging situations and you'll need to be a forward-thinking problem solver. We are looking for a great communicator who will listen to our tenants and develop good professional relationships with them alongside other members of the community. To succeed in this role, you'll also have good time management skills, and can work proactively and on your own initiative to meet deadlines. How to apply: You will need to submit your CV and fill out a short application form which you can do by clicking on the Apply button at the top of this page. When you upload your CV, can we ask that you don't include any personal information that identifies you. This means we can recruit based on your knowledge and skills, not background, gender and ethnicity. Personal information would include the following: <ul> <li>Name/Title</li> <li>Educational institutions</li> <li>Age</li> <li>Gender</li> <li>Email and postal address</li> <li>Phone number </li> <li>Nationality/immigration status</li></ul>Closing date for applications is Friday 25th July 2025 at 14:00. Merthyr Valleys Homes reserves the right to close this vacancy early if a high number of sufficient applications are received prior to the closing date. Our Mutual As well as having a great culture, we offer a range of excellent benefits. These include generous annual leave and pension contributions, family friendly working arrangements, exciting career progression opportunities, 24/7 access to our Employee Assistance Programme and Happy Me, our very own initiative to support your wellbeing and help you to thrive. There's more - we're trialling a 4 day working week exploring the possibility of balancing a shorter working week with higher productivity and improved services to tenants. So, 100% of our services, in 80% of the hours, for 100% of the salary. You can be proud to be part of an organisation who's passionate about giving back in every aspect of what we do. We're an anchor investor, proudly supporting our communities and the people who live in them. We are committed to our responsibilities as a landlord, business and mutual in every way. We are passionate about playing our part in tackling the climate emergency, and our new Climate Strategy clearly sets our commitments, actions and goals to do this. Joining our mutual will give you the opportunity to become a member and have your say. Our Chief Executive, Michelle Reid, is hugely committed to tenants and employees working together to grow and shape our mutual. To meet our CEO and to get a better sense of who we are, grab yourself a cuppa and click here. Diversity &amp; Inclusion We don't like to complicate things at MVH. If you are driven to perform, you'll fit right in, it's as simple as that really! We believe people's differences are what make them great and actively seek out multiple approaches and perspectives. We're passionate about building a culture where everyone feels comfortable bringing their authentic, whole self to work. We're committed to the principles of equality and diversity, and we want to be a mutual for everyone. We have been awarded the prestigious Tai Pawb "Quality in Equality and Diversity" accreditation, but we know that we still have work to do. People from Black, Asian and Minority Ethnic communities are currently under-represented in our mutual. We actively encourage people from these communities to apply for this and other roles within the organisation. We operate the Rooney rule and guarantee to interview all under-represented people who meet our essential criteria. We welcome applications from individuals with disabilities and encourage you to share your Health Adjustment Passport with us. This helps us provide the necessary support and adjustments to support you in your role. About Us We are all about people, communities and delivering high quality affordable services. We are the first tenant and employee mutual housing association in Wales. The principles of mutuality guide what we do, from being a living wage employer and living rent landlord, to the mixed representation from tenants and employees we have within our uniquely designed governance structure. We are a successful organisation with great housing services, we have sound finances and believe in being efficient. You can read our latest Annual Report, Democratic Body Report to Members, and Value for Money statement by clicking here. Our Benefits Merthyr Valleys Homes is a great place to be! Find out about all our great benefits by clicking here. Working at MVH You can also find out what some of our team have to say about working at MVH below:

Tenant Liaison Officer

The Vacancy Are you a confident and experienced housing professional ready to step into a key leadership role? Do you have a passion for delivering customer-focused, community-led services? If so, Wythenshawe Community Housing Group (WCHG) has an exciting fixed-term opportunity to lead one of our high-performing neighbourhood teams. This is a 6-month fixed-term contract, ending on 31st January 2026. About the Role As a Neighbourhood Manager, you'll lead and support a team of Neighbourhood Officers and Housing Advisors to deliver exceptional tenancy, estate management and allocations services across a defined locality. You'll work closely with internal colleagues and external partners to champion the customer voice, improve outcomes, and ensure tenancy sustainment, all while making sure services are compliant, accessible, and responsive to local needs. Key Responsibilities <ul> <li>Manage the performance, development and wellbeing of a frontline housing team</li> <li>Lead on service delivery for allocations, tenancy enforcement, anti-social behaviour and estate management</li> <li>Promote tenancy sustainment and community safety through targeted support and intervention</li> <li>Work closely with teams including Living Well, Income, Property, and Community Development to deliver holistic services</li> <li>Manage budgets, voids, allocations, and lettings effectively to minimise rent loss and improve satisfaction</li> <li>Drive continuous improvement by using customer feedback and performance data</li> <li>Ensure services reflect legislation, regulatory standards, and safeguarding best practice</li></ul>What We're Looking For <ul> <li>Significant experience in housing management, tenancy services or community-focused leadership</li> <li>Experience managing, motivating and developing high-performing teams</li> <li>Strong understanding of housing legislation, safeguarding and tenancy enforcement</li> <li>Commitment to customer engagement, digital inclusion and service innovation</li> <li>Excellent communication, organisational and partnership-building skills</li> <li>Confident working in a fast-paced, collaborative and data-informed environment</li> <li>Flexible and resilient approach with a strong focus on value for money</li></ul>Please Note - this is a temporary position, ending on 31st January 2026. Why join us? As an Investors in People Health &amp; Wellbeing recognised employer we offer a wide range of benefits such as; <ul> <li>25 days Annual Leave, rising to 30 with length of service and subject to approval the option to buy and sell additional annual leave*</li> <li>Enhanced leave options for Maternity, Paternity, Adoption &amp; Shared Parental Leave*</li> <li>Enhanced Pension scheme contributions</li> <li>Our Health Care Plan gives you money back for dental, optical, therapy costs and more</li> <li>Subsidised Healthy Living benefits i.e. gym membership or yoga classes</li> <li>Subsidised Leisure Learning benefits i.e. finance towards driving lessons or learning a new language</li> <li>Car Lease Scheme, Cycle to Work scheme*</li> <li>Volunteering days in the local community</li> <li>We offer a Salary Sacrifice Pension option*</li></ul>*Subject to eligibility criteria About Us Wythenshawe Community Housing Group (WCHG) manages almost 14,000 properties, providing homes for more than 29,000 people in Wythenshawe, South Manchester. We are committed to investing in the health, wellbeing and development of colleagues, who we will reward fairly and empower and trust to deliver their best work for the benefit of WCHG, our customers and stakeholders. WCHG is an inclusive employer of choice where differences are recognised as strengths in delivering our purpose. A disability confident employer WCHG will work to make reasonable adjustments where possible throughout its employment processes. Our purpose is to provide good quality homes and services to our customers and leaseholders and to play a leading role in creating safer, healthier communities. WCHG boasts an impressive development portfolio which aims to deliver on average 1,100 new homes over the next five years with £195m estimated investment, leaving a lasting legacy in our communities. About Us Wythenshawe Community Housing Group (WCHG) manages almost 14,000 properties, providing homes for more than 29,000 people in Wythenshawe, South Manchester. Awarded 'Investors in People' Health &amp; Wellbeing and officially recognised by the Top Employers Institute as a Top Employer UK, three years running since 2019, WCHG is now amongst an elite group of world class organisations recognised for demonstrating a commitment to high performance through excellent people management and provides local employment to 530 colleagues. Our purpose is to provide good quality homes and services to our tenants and leaseholders and to play a leading role in creating safer, healthier communities. WCHG boasts an impressive development portfolio which aims to deliver on average 1,100 new homes over the next five years with £195m estimated investment, leaving a lasting legacy in our communities. Benefits Flexible Working Real Living Wage Westfield Health Training and Development Recognition and Reward Volunteering within the local community

Neighbourhood Manager

The Sureserve Group of businesses provides market-leading compliance and energy services across the UK, with over 3,200 employees working from over 20 offices. Sureserve Compliance South, part of the Sureserve Group, delivers heating services within the social housing sector across London &amp; the South East. We support our clients across domestic gas, commercial gas, renewables, and electrical services. We are London's largest, most successful gas contractor, focusing on long-term contracts with our clients to offer our staff job security and progression opportunities. Duties <ul> <li>Responsible for customer services including complaint resolution</li> <li>Work closely with HR colleagues on employee-related issues that may occur throughout the employee lifecycle.</li> <li>Attend all contract meetings and report back to the Head of Region</li> <li>Monitor parts usage and credit returns to procurement department</li> <li>To ensure compliance is met on all contracts</li> <li>Responsible for all financial invoicing on time and chargeable works management</li> <li>Ensure letter procedure is adhered to and take full responsibility for no access procedure</li> <li>Achieving and maintaining 100% compliance on servicing programmes</li> <li>Manage key functions and roles within the Region</li> <li>Be the main link with our clients in terms of contract management</li> <li>Handle all forms of feedback from customers and clients and take appropriate action; take the lead on championing customer service</li> <li>Ensure the fleet of your region is kept to a high standard. Working with the fleet department when necessary, reporting any issues as they happen</li> <li>Assist in the preparation of bidding and contracting for new work</li> <li>Heavily involved in recruiting and monitoring probationary periods</li> <li>All associated ad-hoc administrative duties</li> </ul>The successful candidate will have <ul> <li>Previous Area Manager experience preferably from a social housing/construction background</li> <li>Able to provide a high level of courteous, professional customer service</li> <li>Highly proficient in MS Office, in particular Outlook and Excel</li> <li>Good written and verbal communication skills</li> <li>Flexible attitude with strong organisational skills</li> </ul>What we can offer you <ul> <li>Salary exchange pension</li> <li>Employee assistance programme</li> <li>28 days annual leave including bank holidays, rising by one day with each full year of service (max five additional)</li> <li>Enhanced family leave (dependent on length of service)</li> </ul>Sureserve is committed to creating a diverse and inclusive workplace. We celebrate individual differences and believe that they contribute to our collective success. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact <a href="mailto:scs.careers@sureserve.co.uk" target="_blank">scs.careers@sureserve.co.uk</a> Successful applicants will be subject to eligibility checks including the right to work in the UK and DBS checks. Business Sureserve Compliance South Locations Wokingham Yearly salary £47,500 - £52,500 Employment type Full-time

Area Manager (Domestic Gas - Social Housing)

The Sureserve Group of businesses provides market-leading compliance and energy services across the UK, with over 3,200 employees working from over 20 offices. Sureserve Compliance South, part of the Sureserve Group, delivers heating services within the social housing sector across London &amp; the South East. We support our clients across domestic gas, commercial gas, renewables, and electrical services. We are London's largest, most successful gas contractor, focusing on long-term contracts with our clients to offer our staff job security and progression opportunities. Duties <ul> <li>Responsible for customer services including complaint resolution</li> <li>Work closely with HR colleagues on employee-related issues that may occur throughout the employee lifecycle.</li> <li>Attend all contract meetings and report back to the Head of Region</li> <li>Monitor parts usage and credit returns to procurement department</li> <li>To ensure compliance is met on all contracts</li> <li>Responsible for all financial invoicing on time and chargeable works management</li> <li>Ensure letter procedure is adhered to and take full responsibility for no access procedure</li> <li>Achieving and maintaining 100% compliance on servicing programmes</li> <li>Manage key functions and roles within the Region</li> <li>Be the main link with our clients in terms of contract management</li> <li>Handle all forms of feedback from customers and clients and take appropriate action; take the lead on championing customer service</li> <li>Ensure the fleet of your region is kept to a high standard. Working with the fleet department when necessary, reporting any issues as they happen</li> <li>Assist in the preparation of bidding and contracting for new work</li> <li>Heavily involved in recruiting and monitoring probationary periods</li> <li>All associated ad-hoc administrative duties</li> </ul>The successful candidate will have <ul> <li>Previous Area Manager experience preferably from a social housing/construction background</li> <li>Able to provide a high level of courteous, professional customer service</li> <li>Highly proficient in MS Office, in particular Outlook and Excel</li> <li>Good written and verbal communication skills</li> <li>Flexible attitude with strong organisational skills</li> </ul>What we can offer you <ul> <li>Salary exchange pension</li> <li>Employee assistance programme</li> <li>28 days annual leave including bank holidays, rising by one day with each full year of service (max five additional)</li> <li>Enhanced family leave (dependent on length of service)</li> </ul>Sureserve is committed to creating a diverse and inclusive workplace. We celebrate individual differences and believe that they contribute to our collective success. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact <a href="mailto:scs.careers@sureserve.co.uk" target="_blank">scs.careers@sureserve.co.uk</a> Successful applicants will be subject to eligibility checks including the right to work in the UK and DBS checks. Business Sureserve Compliance South Locations High Wycombe Area Yearly salary £47,500 - £52,500 Employment type Full-time

Area Manager (Social Housing - Domestic Gas)

Full Time / 37 hours per week / Permanent Play a key role in ensuring the LCB Workspace is a safe and welcoming environment for tenants and visitors. LCB Workspace based in the city's cultural quarter is the city's creative industries hub. We provide workspace for over 100 creative businesses in 4 buildings across 3 sites and have a busy exhibition and events programme with a great cafe and meeting rooms at LCB Depot. LCB is a very customer, public and business focused enterprise and puts the creative sector at the heart of the local creative industries scene with multiple partnerships including HE/De Montfort University, a range of businesses and business networks as well as individual creative people, artists and creative event organisers. Our busy programme of events includes the monthly street food and arts evening 'Last Friday. Join our busy and motivated team to work closely with our Operations Officer, Caretaker and in house cleaners. Predominantly based at LCB Depot, your duties will extend across our 3 sites as directed by our Caretaker and Operations Officer. We have a Full-time, permanent post working 37 hours per week. Hours of work are by agreement and range between 8.00am - 4.00pm. You'll be able to work flexible hours and on occasion outside/after normal hours and weekends. What you'll be doing You'll report daily to the caretaker to determine priorities, tasks and report or resolve any difficulties. Duties will include cleaning/clearing business centre shared kitchenettes and washroom facilities, liaising with visiting contractors, small maintenance jobs and fixes, and decorating small areas. You'll carry out standard building checks such as water checks, fire alarm checks as well as assist with setting up of exhibitions and events. You'll be open to training as required potentially in the fields of Health and Safety compliance, First Aid, Fire Evacuation and equipment operation and basic checks. What you'll need With experience of working as a Premises Officer you'll be able to review information updated daily which summarise immediate jobs and fixes and receive direction from LCB's Caretaker and Operations Officer. You'll have good literacy skills, to be able to document tasks and create basic records as required. Using good verbal communication skills, you'll effectively liaise with suppliers, customers, and tenants. You'll be physically fit, with an appreciation of COSHH standards, water monitoring and manual handling to carry out tasks safely and in compliance with regulations. What we can offer you As well as the satisfaction of helping to improve thousands of lives across Leicester, you can look forward to a work environment that encourages a healthy work/life balance. You'll enjoy generous annual leave, membership of the Local Government Pension Scheme and the option of flexible working. We'll also give you the chance to develop your skills and expertise with a variety of training and development opportunities. In addition, you can choose from a number of flexible benefits, including childcare vouchers, discounts on city buses and trains and help with relocation to Leicester, where appropriate. For an illustrative value of your benefits package, take a look at our benefits calculator. Join us We're committed to recruiting a diverse and highly-talented workforce as we continue to build a council that is fitting and representative of our great city. That's why we've designed our recruitment process to put you at your ease, make you feel welcome and bring the best out of you. We'll do all we can to make our recruitment process as fair as possible. To help you with your application, take a look at the 'our approach to recruitment' page. For an informal discussion about this post please contact James at <a href="mailto:James.burkmar@lcbdepot.co.uk" target="_blank">James.burkmar@lcbdepot.co.uk</a> Interviews / Assessments will take place week commencing 4th of August

Premises Officer

About The Role Join our team and make a difference! Islington Council aims to be the best Housing Operations service in the country over the next 12 months. If you believe you can contribute to improve our housing services, we would welcome your application for this important position. Are you passionate about creating a more equal and inclusive community? Do you have the skills and experience to manage a locality and provide exceptional housing management services? If so, we have an exciting opportunity for you to join our Housing Operations team as a Senior Housing Officer. As a Senior Housing Officer, you will be instrumental in providing a highly professional and customer-oriented housing management service to the residents of Islington Council in both rented and leasehold accommodations. Your responsibilities will include the operational management of a designated locality, as well as the daily administration of services, ensuring the effective oversight of approximately 500 to 600 tenants and leaseholders' properties. If you are ready to make a positive impact and be part of a team that values, inspires, and empowers its employees, we would love to hear from you. Apply now to become our next Senior Housing Officer and help us achieve our goals and provide the best services possible to our residents. For further information or for an informal conversation about the post, please contact Sinem Yanik (Assistant Director of Hosing Management) at [email protected]. Working for the team, service and our organisation Islington is a place rich with diversity and culture. As a council our sense of purpose couldn't be clearer: we serve. It's in the logo. We are committed to challenging inequality in the borough and as one of the largest employers we know that to look after the place and the planet, we have to look after our people. Together we can change the future. We are determined to create a more equal Islington, where everyone who lives here has an equal chance to thrive. To do this, everyone who works at Islington Council lives by a set of values which guide us in everything that we do: collaborative, ambitious, resourceful, and empowering. They spell out 'CARE', which is what we think public service is all about. Our offer to you We are committed to challenging inequality in the borough and as one of the largest employers we know that to look after the place and the planet, we have to look after our people. Our staff benefits include: <ul> <li>Up to 31 days leave per year, increasing to 36 days after five years of local government service</li> <li>A range of flexible working arrangements to maintain a healthy work-life balance, as well as a 35-hour working week</li> <li>Learning and development opportunities to maximise your potential</li> <li>Competitive pay and a commitment to paying all staff the London Living Wage at minimum</li> <li>Excellent local government pension scheme</li> <li>Cycle to Work scheme and discounted gym memberships</li> <li>Local discounts from restaurants, shops, health and beauty therapists, and more!</li></ul>Recruitment information It is the policy of Islington Council that no user of service, present or future employee or job applicant receives less favourable treatment on the grounds of their sex, perceived or actual sexual orientation, marital status, race, religion or belief, age, creed, colour, nationality, national origin, ethnic origin, or disability, or on the grounds of their association with someone in one of these groups; nor is disadvantaged by any conditions or requirements which cannot be shown to be justified. We welcome applications from Black and Minority Ethnic candidates and acknowledge our responsibility to mitigate against racial discrimination. Islington Council operates a guaranteed interview scheme for candidates with disabilities who meet the minimum criteria and we are committed to providing support to applicants who request reasonable adjustments to be made during the recruitment process and throughout their career with us. We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expects all staff, and volunteers to share this commitment. Some posts are subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service. The post is subject to a Basic DBS check and 3 years referencing. Please note: Priority will be given to those at risk of redundancy within Islington Council. Current employees who are part of the redeployment pool must meet the essential criteria for shortlisting to be prioritised.

Senior Housing Officer

About the role For this role, you will need to have experience of accommodation service, ideally within the education sector, as well as proven administrative experience. In this role, you will provide customer-focussed support to students, and use KX and Kinetics to maintain the database. Duties: • Provide high-quality, customer-focused support to students regarding all accommodation queries, arrivals/departures, and related matters throughout the academic year. • Assist with issuing and managing license agreements, maintaining accurate occupancy records in the Kinetics/Kx system, and supporting the allocation process for term-time and vacation accommodation. • Support the organisation of room draws, Fresher allocations, and ensure rooms are properly equipped, inspected, and maintained in line with College standards. • Stakeholder Coordination: Maintenance, Lodge, Finance, and external bodies such as the City Council to ensure smooth accommodation operations. • Help manage accommodation inventory, assist with furniture procurement and refurbishment scheduling, and contribute to maintaining high standards of room condition and availability. • Ensure adherence to health and safety regulations, maintain accurate council tax and occupancy records, and support the completion of required reports and updates for internal and external stakeholders. Selection criteria: • Experience of accommodation service and/or the provision of excellent customer service, ideally within the education sector or on a multi-site basis. • Proven administrative experience. • Experience in developing and implementing improvements to procedures. • Experience of using room management database systems such as Kinetics KX is highly desirable. • Excellent IT skills including a high level of competence in using Microsoft Office, particularly Microsoft Outlook, Word, Excel and databases. Vacancy ID: 19383 Please be aware that all candidates need to be able to start work immediately and must be able to work on site if required to do so. Further information can about the Temporary Staffing Service can be found on our website <a href="https://www.jobs.ox.ac.uk/temporary-staffing-service" target="_blank">https://www.jobs.ox.ac.uk/temporary-staffing-service</a>

Accommodation Assistant

Job Description Proposed Interview Date: Week Commencing Monday 4 August 2025 (subject to change) Closing Date: Sunday 27 July 2025 Contract Type: Permanent or Temporary Salary: FC6 £29,508.69 £32,437.03 pro-rata Working Pattern: 19 or 36 Hours per week Location: Various posts available in Kirkcaldy, Cupar and throughout Fife Supporting Statement As part of your application, you must provide us with a Supporting Statement which outlines to us how your skills and experience make you a good candidate for this vacancy. For more information, check out the How to Apply section of our Career Site. Without a Supporting Statement, your application will not be progressed. Please upload your Supporting Statement at the section marked 'upload resumé'. Your Supporting Statement must not be a CV. More information is available on our Career site at <a href="http://www.fife.gov.uk/jobs/supportingstatement" target="_blank">www.fife.gov.uk/jobs/supportingstatement</a> Job Details Good Housing impacts on so many aspects of our daily lives. As well as being a basic human right, it also encourages a sense of community, helps economies to thrive and creates an environment which people want to protect. We need you to help us meet our aim to provide everyone with access to good quality, affordable decent housing that meets their needs and aspirations. We want to improve the quality of life for people across Fife and we work with many different organisations, including tenants groups, to try to make that happen. As a Housing Management Officer, you will form part of an Area Housing Team that delivers on improved services. You will be responsible for a specific neighbourhood, ensuring high quality, well-run estates through the assessment of need of individuals, properties and neighbourhoods, followed by the development of solutions which range from prescribed processes to self-developed initiatives. You will deliver high quality landlord services to build stable communities by sustaining tenancies and engaging with customers and partners to make required improvements. You will be able to provide high standards of Customer Care while encouraging local people to maintain Estate Standards. The Person If you meet the essential qualification criteria outlined below, we'd like to hear from you: We are looking for an individual who has knowledge of the Scottish Secure and Short Scottish Secure Tenancies and who has experience of working with a range of Supports available to tenants. You will have experience of partnership working when managing tenancies. You will be committed to assisting tenants to sustain their tenancy, while also taking action against any breaches of tenancy. You will need good time management, communications and organisational skills. You will also possess IT Skills. You will be educated to SCQF level 5 or equivalent and you will require (if you do not already hold this) to undertake the SVQ4 in Housing and Homepoint 2 qualifications. Before confirming to your appointment, you will be required to obtain Protection of Vulnerable Groups (PVG) scheme membership through Disclosure Scotland and become a member of the relevant PVG scheme. Further Information <ul> <li>Role Profile - When preparing your supporting statement, review the role profile and think about how you meet the essential criteria Role Profile </li> <li>How We Work Matters - Our employees are expected to display and promote certain behaviours in the workplace. See our How We Work Matters behaviour framework for more information. </li> <li>Employee Benefits - Employees have access to a benefits package that offers discounts on a wide range of products and services </li> <li>Directorate Information - Council Department information </li> <li>Social Media - Search for more 'Fife Council Jobs' on Facebook or follow us on X @FCJobsOfficial </li> <li>Alternative Formats - Job information can be made available in alternative formats, to make a request please email: <a href="mailto:transactions.recruitment@fife.gov.uk" target="_blank">transactions.recruitment@fife.gov.uk</a> </li> </ul>For further information please contact: Laura Back - <a href="mailto:laura.back@fife.gov.uk" target="_blank">laura.back@fife.gov.uk</a>

Housing Management Officer

Service Charge Officer Role Title: Service Charge Officer Hours: 35 hours per week, Monday-Friday Salary: £31,937- £39,922 per annum (salary offered dependent on experience) Contract: Permanent You will be providing excellent customer service to our customers by ensuring service charges are budgeted and charged fairly in accordance with legislation and agreements. An operational understanding of the application of service charges in the social housing sector is essential to the role. We support agile working, so you'll be provided all IT equipment to work flexibly between your home, and our Dartford office. For more information please take a look at the job description: Service Charge Officer To apply: Complete our application form in full via our careers website. As we use anonymous recruitment and do not accept CVs, it's really important that you provide as much detail as possible in your application. We're keen to understand your interest in the role and how you meet the requirements, so make full use of the spaces provided to tell us about your experience, skills, and what makes you a great fit for our team. Who are we? We'reone of the top 30 housing associations in England, with homes spreading across London, Kent, Essex and Sussex. Our financial strength puts us in a good position to rise to challenges and plan for the future. Our purpose is to "open doors to better lives for our customers". We thrive to be customer pioneers; providing a great customer experience. We are also proud to announce that we have been awarded an accreditation for 'The Sunday Times Best Places to Work' 2025, based on our employee feedback. Your key tasks will include: <ul><li>Setting service charge estimates for all existing stock annually, complying with tenancy agreements and leases and adhering to current legislation.</li><li>Regular reconciliation of scheme accounts on finance accounting system identifying any discrepancies and provision of reports to relevant departments to investigate and resolve.</li><li>Reconciling actual costs for all stock with a variable service charge and issue year end statement of accounts, complying with agreements, leases and current legislation. Assist Team Leader in liaising with external auditors, providing resolution of queries relating to the year-end accounts.</li><li>Monitoring the financial performance of Managing agents by ensuring compliance with leases and agreements from estimates &amp; final accounts. Work with the Managing Agent Officer to challenge Managing Agents if accounts are inaccurate and to issue legal notices in cases of non - compliance.</li><li>Reviewing all schemes ensuring existing reserve/sinking funds are up to date and accurately recorded or implemented if necessary and, following the annual reconciliation; notify residents (via audited accounts) of balance of reserve/sinking funds.</li><li>Taking ownership to investigate and respond to any service related complaints/ queries from customers within set timescales at all times. This is to be carried out with reference to tenancy agreements and leases and current legislation.</li><li>Providing advice &amp; support to the business to produce accurate service charge estimates for new schemes, including the calculation of charges for Capital Projects Committee, and collating and interpreting all legal documentation to ensure service charges are set in accordance with the same.</li><li>Attending &amp; representing Moat at first-tier tribunal hearings and resident meetings in collaboration with relevant internal departments. </li></ul>You'll have: <ul><li>A good standard of education, with good numerical ability in particular.</li><li>A working knowledge of MS Office, with proficient intermediate use of MS Excel.</li><li>Good understanding in the use of financial, and other, database systems.</li><li>An operational understanding of all legislation and best practice as it relates to service charges.</li><li>An operational understanding of the application of service charges in the social housing sector, including in the context of lease arrangements.</li></ul>Why join us? Come and make a difference, grow your career, join a great team and take on new challenges. In return, you'll receive: Excellent benefits. For more info, check out our employee benefits video here: Our employee benefits: what we can offer you (youtube.com) Want to know more about Moat? Check out our social media feeds! Instagram: @moathomes Facebook: Moat Homes If this sounds like the role for you, apply by 11pm on Friday 18 July 2025 and be part of something bigger! Interview Date: Interviews will take place on Wednesday 23rd July 2025. We encourage you to apply early, as we may close the advert before this date if we receive good interest. We're looking forward to reading your application! If you require any additional adjustments to the recruitment process, please email <a href="mailto:peopleservices@moat.co.uk" target="_blank">peopleservices@moat.co.uk</a>.

Service Charge Officer

Neighbourhood Response Officer Role Title: Neighbourhood Response Officer Hours: 35 hours per week, Monday-Friday Salary: £30,654 to £38,317 per annum (salary offered dependent on experience) plus London Allowance of £2,739 per annum Location: London areas, based out of our office in Pollards Hill, Mitcham Contract: Permanent You'll be managing a portfolio of our estates across London, carrying out minor communal repairs, adaptations, site safety checks, rubbish removal and completing general caretaking responsibilities including estate inspections and monitoring of cleaning and grounds maintenance. What we're looking for? We're looking for a Neighbourhood Response Officer to join our Neighbourhood Response teams, to cover our homes and communities across London. Your experience of completing general property repairs will be valuable to ensure you're able to provide an effective service in customer homes and communal areas. All our Neighbourhood Response Officers are locksmith trained and will go the extra mile for our customers to ensure their concerns are looked into. Together with a current driving licence, an appreciation of the needs of older or vulnerable people and of the role of a housing association are a must. You'll be driving a Moat branded van and wearing your Moat uniform with pride, providing our customers with the highest quality service. You'll be provided with full IT equipment including laptop, iPad and mobile phone. For more information please take a look at the job description: neighbourhood-response-officer.pdf To apply: Complete our application form in full via our careers website. As we use anonymous recruitment and do not accept CVs, it's really important that you provide as much detail as possible in your application. We're keen to understand your interest in the role and how you meet the requirements, so make full use of the spaces provided to tell us about your experience, skills, and what makes you a great fit for our team. Who are we? We provide homes across London, Sussex, Kent and Essex. Our financial strength puts us in a good position to rise to challenges and plan for the future.Our purpose is to "open doors to better lives for our customers". We thrive to be customer pioneers; providing a great customer experience. We're proud to have been recognised as one of 'The Sunday Times Best Places to Work' 2025, based on feedback from our colleagues. Why join us? Come and make a difference, grow your career, join a great team and take on new challenges. In return, you'll receive: Excellent benefits. For more info, check out our employee benefits video here: Our employee benefits: what we can offer you (youtube.com) Want to know more about Moat? Check out our social media feeds! Instagram: @moathomes Facebook: Moat Homes If this sounds like the role for you, apply by 11pm on Thursday 24th July 2025 and be part of something bigger! Interview Date: Interviews will take place on 10th and 11th August 2025. Please note this role is exempt under the Rehabilitation of Offenders Act (1974) which means that if you are successful, we will have to obtain a disclosure and barring service check before confirming the offer of employment with you. We encourage you to apply early, as we may close the advert before this date if we receive good interest. We're looking forward to reading your application! If you require any additional adjustments to the recruitment process, please email <a href="mailto:peopleservices@moat.co.uk" target="_blank">peopleservices@moat.co.uk</a>.

Neighbourhood Response Officer

Job Title: Chef (Independent Living Retirement facility) Location: Lytham St Annes (Links View) Job Type: Part-time (22.5 hours per week) - Fixed Term 3 Month's Salary: £26,325.00 (per annum pro rata) Reports To: Chef/Kitchen Manager &amp; Operations Management Job Overview: We are seeking a dedicated and experienced Chef to join our team at a residential retirement facility, where nutritious, well-balanced meals are a key part of the high standard of service we provide to our residents. The successful candidate will be passionate about food, committed to hygiene and safety standards, and sensitive to the dietary needs of elderly and vulnerable individuals. Key Responsibilities: <ul> <li>Plan, prepare, and cook meals in accordance with dietary requirements, preferences, and nutritional guidelines.</li> <li>Working under own initiative with the guidance of the Chef/Kitchen Manager and Operations Management.</li> <li>Design weekly menus in collaboration with Chef/Kitchen Manager and Operations Management, ensuring a variety of nutritionally balanced meals and maintaining budgetary control.</li> <li>Ensure food is served on time (service commences at 12:15pm) and at the correct temperature.</li> <li>Cater to specific dietary needs including diabetic-friendly meals, and allergy-aware dishes.</li> <li>Produce for buffets and themed events for special days and functions periodically under guidance from Chef/Manager.</li> <li>Maintain high standards of hygiene and cleanliness in the kitchen at all times (we currently have and wish to maintain our 5-star hygiene rating).</li> <li>Ensure compliance with food safety regulations (e.g., HACCP) and internal policies.</li> <li>Monitor and manage stock levels, portion control, monthly stock takes, ordering supplies as needed in the absence of Chef/Kitchen Manager. Also, minimizing waste/over production when producing dishes at all times.</li> <li>Liaise with Chef/Kitchen Manager and Operations Management to receive feedback and make necessary adjustments to meals.</li> <li>Supervise service assistants or support staff during shifts.</li> <li>Proactive in daily, weekly and monthly cleaning schedules.</li> </ul>Requirements: <ul> <li>Proven experience as a chef, preferably in a residential establishment.</li> <li>NVQ Level 2 or 3 in Professional Cookery (or equivalent qualification).</li> <li>Food Hygiene Certificate (Level 2 or higher).</li> <li>Knowledge of dietary requirements for older adults and those with medical conditions.</li> <li>Excellent organizational and time management skills.</li> <li>Strong communication and interpersonal abilities.</li> <li>Compassionate, patient, and respectful approach to elderly people.</li></ul>Desirable: <ul> <li>Experience working with older clientele with varied dietary needs.</li> <li>First Aid training.</li> <li>Familiarity with CQC standards (Care Quality Commission).</li></ul>Working Hours: 7am - 3pm, 3 days per week including weekend working (including a half hour break), must be flexible to ensure 7 day production. Ready to Make a Difference? Whether you are an experienced caregiver or new to the field, ICare Group provides training and development opportunities to enhance your skills and expand your career in the healthcare industry. If you are enthusiastic about care and making a positive impact, we would love to hear from you! Visit our careers page at careers.icaregroup.co.uk to apply. Join us at ICare Group and help us make a difference, one visit at a time! Equal Opportunities: ICare Group is an Equal Opportunities employer committed to fostering an inclusive work environment that supports and respects all individuals. We welcome and encourage applications from people of all backgrounds. We do not discriminate based on age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any legally protected characteristic. If you require any reasonable adjustments or accommodations during the recruitment process, please contact us. Please note we reserve the right to close the vacancy early should we receive suitable applications. If you do not hear back from us within 14 days, please consider your application unsuccessful on this occasion. #INDHCW

Chef - Independent Living Retirement facility

Job Description Salary: £26,540 per annum Location: Enniskillen Contract/Hours: Permanent, full time (working 37 hours a week on a shift rota basis) Benefits: <ul> <li>A generous annual leave entitlement of 29 days PLUS bank holidays </li> <li>Up to 5 more days leave for continuous service plus the option to buy and sell leave. </li> <li>Gain professional qualifications with excellent training, and development opportunities. </li> <li>Flexible maternity, adoption, and paternity packages. </li> <li>A pension with a up to a 7% employer contribution rate. Plus, if you pay in to the pension you will receive life assurance cover.</li> <li>Staff discount portal with your favourite brands. </li> <li>Blue Light Card eligibility with 15,000 discounts from national retailers.</li></ul>Vulnerable children in the UK need your help Wherever you work in the Action for Children family, you'll be helping to change the lives of the most vulnerable children in the UK. Last year, we helped more than 670,000 children and families across the UK. From direct work in communities to national campaigning, we are focused on making sure every child has a safe and happy childhood, and the foundations they need to thrive. Why Action for Children? Working here is more than a job. Everyone in the Action for Children family is passionate about protecting and supporting children. It's the sense of purpose that drives us every single day. Because we know that, when we work together, we can make a huge difference to bring lasting improvements to vulnerable children's lives. A bit about the role As a Housing Support Practitioner, your primary responsibility will be providing assistance to young individual between the ages of 16-21 years who are either homeless or at risk of homelessness in the local area. Our role is centred around supporting them to realise their full potential. Rossorry Grove Supported Accommodation serves as a home for 13 young people, and as a Housing Support Practitioner you'll be responsible for aiding them in managing their day-to-day lives and facilitating access to specialised services that will help address the various challenges our young people may encounter. You'll play a vital role in preparing them for their future endeavours. How you'll help to create brighter futures Some key responsibilities of the Housing Support Practitioner role are; <ul> <li>Engaging with vulnerable young people.</li> <li>Working with our young people in small groups and/ or on an individual basis depending on their needs.</li> <li>Working alongside other staff teams and outside organisations to ensure the best outcome for the young people.</li> <li>Ensuring progress is monitored, recorded and reviewed at set intervals, putting in additional support where required to ensure goals are met.</li> <li>Mentoring and supporting other members of the team.</li></ul>Let's talk about you <ul> <li>Extensive experience of working with vulnerable young people aged 16-21 years in a formal setting.</li> <li>Diploma Level 3 or above in youth work or social care related qualifications.</li> <li>NISCC Registration or the willingness to register.</li> <li>The ability to work as part of a team and engage in a 24/7 rota that will include, evenings, nights and weekend work.</li> <li>Excellent written and verbal communication skills.</li> <li>Good IT skills.</li> <li>Demonstrate a willingness to engage in all associated training and learning related to the role.</li></ul>Contact: If, for any reason, you need support with your application, please contact Scott Jones at <a href="mailto:recruitmentservice@actionforchildren.org.uk" target="_blank">recruitmentservice@actionforchildren.org.uk</a> quoting reference 11635 and we'll be happy to give you any support you require. Please note: Interviews are planned to be held on 6th August 2025. Good to know Application Process Please note we are unable to offer visa sponsorship for this role. There are five sections to complete: Personal Details, CV, Supporting Statement &amp; Information, Equality &amp; Diversity, Submission &amp; Declaration. Talent Pool We know talent when we see it. But sometimes we find the right person but not for the right job. We'd love to keep your details for when the right job comes up. Let us know if you'd rather we didn't. To be eligible for this position you must complete an Access Ni Enhanced Disclosure Having a criminal record will not necessarily be a bar to obtaining a position. A copy of the Access Ni Code of Practice can be found here. Policies on Recruitment of Ex-Offenders &amp; Access Ni Disclosure Handing Policy are also available on demand. Diversity, equality and inclusion At Action for Children, we're dedicated to building a diverse, inclusive, and authentic workplace. We actively encourage applications from Black, Asian &amp; Minority Ethnic and disabled candidates as they are under-represented within Action for Children. We want to take deliberate and purposeful action to ensure equal opportunity to all groups in society and for Action for Children. Male staff are under-represented within our Children Service roles. We would like to encourage more male applicants for our Children Service roles. Don't meet every single requirement? If you're excited about this role but your experience doesn't align perfectly with the job description, we'd love you to apply anyway. You might just be the perfect person for this role, or another role within the Action for Children family. Want to know more about Action for Children? Find us on X, Linkedin, Facebook or YouTube to get to know us better. Job Description See below for further information about working with us: Action for Children Employee Benefits AfC Commitment Statement Action for Children Northern Ireland Booklet

Housing Support Practitioner

Job Description This position is only open to current employees of Brent Council or Temporary Agency Workers currently working in Brent Council. Salary range: £50,574- £53,607 p.a. inc. London weighting Contract: Permanent Hours of work: 36 hours per week Location: Civic centre and other locations from time to time Come make a real difference as a Neighbourhood Manager Brent is a tremendously vibrant London borough where the iconic arch of Wembley Stadium dominates the skyline. Spanning both inner and outer London, it is a borough of huge contrasts in terms of its economic, environmental, ethnic and social make up. Brent's diversity is evident to all who visit our borough and our long history of ethnic and cultural diversity has created a place that is truly unique and valued by those who live and work here. The council is pursuing a far-reaching transformation agenda that better meets the needs of our community so it is an exciting time to join us. The Post Come make a real difference as a Neighbourhood Manager As part of our Neighbourhood Management team, you'll play a starring role in making the public realm, a clean and safe environment. As one of our Neighbourhood Managers, you'll act as a conduit between residents and council services and work with the wider team and external partners to get the best outcomes. You will have a direct link to the major contractors who provide a wide variety of services which impact the public realm. You'll work hard to build communities and makes sure our neighbourhoods are places where our residents call home. Spending your days out and about in the community, you'll be highly visible and the first point of contact for residents and stakeholders in your patch. The Person You'll be a true advocate for the resident, visitors and Councillors - building positive relationships and taking ownership of the issues and queries they raise with you. You'll work with the team and external partners to make sure these are resolved, and keeping resident, visitors and Councillors alike updated. You'll get to know your patch and develop a deep understanding of their needs and the needs of the wider community, working together to prioritise and address these. As a true customer champion, you'll take a human-centric approach, implementing reasonable adjustments where required to make sure you are providing equitable services for all. Closing date: 20 July 2025 (23:59) Additional Information If you are interested in applying for this job, please start by clicking the "Apply Now" button below. You must provide a supporting statement as part of your application that clearly shows how you meet the criteria on the Person Specification. We will accept a CV in support of your application, however, you should still provide a supporting statement. This position is only open to current employees of Brent Council or Temporary Agency Workers currently working in Brent Council. External candidates are not permitted to apply for internal only roles. Forwarding 'internal only' roles to external candidates may lead to disciplinary action being taken. Brent Council values the diversity of its community and aims to have a workforce that reflects this and therefore encourage applications from all sections of the community. We positively encourage all applicants to self-identify their characteristics in the diversity survey section in the application. We are committed to safer recruitment and safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. Applicants should be aware that posts working with children, young people and vulnerable adults are subject to an Enhanced DBS check as well as other employment clearances. The information we collect from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. Further details of how your information will be used by us and Cifas and your data protection rights, can be found here. Brent has a positive approach to flexible working. As a disability confident employer Brent welcomes applications from people with all disabilities, including "non-visible" disabilities and mental health conditions. We will interview any disabled applicant who meets the essential criteria. If you require reasonable adjustments to be made to any part of the recruitment process due to your disability, please contact us on <a href="mailto:recruitment@brent.gov.uk" target="_blank">recruitment@brent.gov.uk</a> Job Description

Job summary The Housing Officer plays a crucial role in supporting the housing needs of patients within an acute mental health hospital, focusing on ensuring safe, stable accommodation for individuals during their recovery. The primary purpose of this role is to provide specialist housing advice, support, and intervention, addressing housing needs, preventing homelessness, and facilitating timely discharge planning. Working within a multidisciplinary team, the Housing Officer helps ensure that patients are supported in accessing appropriate accommodation and welfare benefits, contributing to improved patient outcomes and social inclusion. This role requires close collaboration with local authorities, housing providers, and various external agencies to support individuals in their transition from hospital back to the community. Main duties of the job <ul><li>Conduct housing assessments and support discharge planning in collaboration with the MDT.</li><li>Provide welfare benefits guidance and liaise with relevant agencies to ensure continuity of support.</li><li>Prevent homelessness by advocating for patients at risk and assisting with housing applications.</li><li>Maintain accurate documentation and case management in line with NHS policies.</li><li>Build and maintain strong partnerships with external agencies and provide training to NHS colleagues.</li><li>Ensure safeguarding concerns are identified and managed effectively.</li></ul>About us Cambridgeshire and Peterborough NHS Foundation Trust is a health and social care organisation dedicated to providing high-quality care with compassion to improve the health and wellbeing of the people we care for, as well as supporting andempowering them to lead a fulfilling life. Our clinical teams deliver many NHS services, not only via inpatient and primary care settings, but also within the community. These services include children's, adult and older people's mental health, forensic and specialist mental health, learning disabilities, primary care and liaison psychiatry, substance misuse, social care, research and development. To achieve our goal, we look to recruit high-calibre candidates who share our vision and values. As an equal opportunities employer, we encourage applications from all sectors of the community, particularly from under-represented groups including people with long term conditions and members of our ethnic minority and LGBTQ+ communities. Please be advised we reserve the right to close adverts earlier than the closing date should we receive sufficient applications. Regrettably, we cannot offer sponsorship for all our job roles. If you apply for a role that we cannot offer sponsorship for, unfortunately, your application form will be rejected from the process. For further information on CPFT, please visit our website at <a href="http://www.cpft.nhs.uk" target="_blank">www.cpft.nhs.uk</a> Job description Job responsibilities Please refer to the attached job description and person specification for full details of responsibilities. To deliver timely individualised person-centred housing assessment, advice, support, and liaison for patients who cannot return home or who are at risk of homelessness. To work with Cavell Centre MDT to identify current or potential problems which may provide a barrier to returning to current accommodation or that may increase risk of homelessness. Where alternative housing is required, to work with CPFT staff and community agencies to source safe, appropriate housing in an efficient manner. To develop and maintain a central signposting service and point of contact for housing, debt, or benefits advice. To provide information to patients, carers, families, and staff on the Homelessness Reduction Act (2017), Duty to Refer, benefits entitlements and accommodation processes. To manage a case load of referrals, from the adult wards at the Cavell Centre,autonomously, and efficiently. To use high level of communication skills to compassionately convey sensitive ordisappointing information effectively to patients, families, carers, and staff. To highlight and report issues with the housing process for patients promptly to thepatient, responsible clinicians, community teams and line manager. Job description Job responsibilities Please refer to the attached job description and person specification for full details of responsibilities. To deliver timely individualised person-centred housing assessment, advice, support, and liaison for patients who cannot return home or who are at risk of homelessness. To work with Cavell Centre MDT to identify current or potential problems which may provide a barrier to returning to current accommodation or that may increase risk of homelessness. Where alternative housing is required, to work with CPFT staff and community agencies to source safe, appropriate housing in an efficient manner. To develop and maintain a central signposting service and point of contact for housing, debt, or benefits advice. To provide information to patients, carers, families, and staff on the Homelessness Reduction Act (2017), Duty to Refer, benefits entitlements and accommodation processes. To manage a case load of referrals, from the adult wards at the Cavell Centre,autonomously, and efficiently. To use high level of communication skills to compassionately convey sensitive ordisappointing information effectively to patients, families, carers, and staff. To highlight and report issues with the housing process for patients promptly to thepatient, responsible clinicians, community teams and line manager. Person Specification Education &amp; Qualifications Essential <ul> <li>NVQ Level 3 or equivalent</li> </ul> Experience Essential <ul> <li>Experience of supporting those with severe and enduring mental health conditions.</li> <li>Work within the current housing and benefits systems</li> </ul> Desirable <ul> <li>Experience of local systems specific to those under care of CPFT services.</li> <li>Lived experience of mental health condition.</li> </ul> Knowledge &amp; Understanding Essential <ul> <li>A clear communicator, supporting patients to express their wishes and needs</li> <li>Build positive working relationships with a wider range of internal and external agencies</li> <li>Understanding of current housing and benefits system</li> <li>Understanding of Mental Capacity Act (MCA)</li> <li>Understanding of principles of safeguarding</li> <li>Knowledge of private and public sector housing options</li> <li>Proven IT skills and good time management skills</li> <li>Knowledge of local and national policies and procedures impacting housing provision.</li> </ul> Desirable <ul> <li>Previous knowledge of mental health care provision</li> <li>Awareness of key housing legislation relevant to supporting vulnerable adults, such as the Homelessness Reduction Act 2017</li> </ul> Personal Qualities Essential <ul> <li>Manage working in a highspeed, emotive environment</li> <li>Hold patients in consistent positive regard and advocate for their needs where appropriate</li> <li>Manage and prioritise a caseload autonomously, seeking support where appropriate</li> <li>Use supervision appropriately to support continuing professional and service development</li> <li>Ability to maintain a professional, empathetic, and pragmatic attitude</li> </ul> Other Essential <ul> <li>Occasionally the ability to work flexibly may be required.</li> </ul>Person Specification Education &amp; Qualifications Essential <ul> <li>NVQ Level 3 or equivalent</li> </ul> Experience Essential <ul> <li>Experience of supporting those with severe and enduring mental health conditions.</li> <li>Work within the current housing and benefits systems</li> </ul> Desirable <ul> <li>Experience of local systems specific to those under care of CPFT services.</li> <li>Lived experience of mental health condition.</li> </ul> Knowledge &amp; Understanding Essential <ul> <li>A clear communicator, supporting patients to express their wishes and needs</li> <li>Build positive working relationships with a wider range of internal and external agencies</li> <li>Understanding of current housing and benefits system</li> <li>Understanding of Mental Capacity Act (MCA)</li> <li>Understanding of principles of safeguarding</li> <li>Knowledge of private and public sector housing options</li> <li>Proven IT skills and good time management skills</li> <li>Knowledge of local and national policies and procedures impacting housing provision.</li> </ul> Desirable <ul> <li>Previous knowledge of mental health care provision</li> <li>Awareness of key housing legislation relevant to supporting vulnerable adults, such as the Homelessness Reduction Act 2017</li> </ul> Personal Qualities Essential <ul> <li>Manage working in a highspeed, emotive environment</li> <li>Hold patients in consistent positive regard and advocate for their needs where appropriate</li> <li>Manage and prioritise a caseload autonomously, seeking support where appropriate</li> <li>Use supervision appropriately to support continuing professional and service development</li> <li>Ability to maintain a professional, empathetic, and pragmatic attitude</li> </ul> Other Essential <ul> <li>Occasionally the ability to work flexibly may be required.</li> </ul>Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the . From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. . Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the . From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. . Employer details Employer name Cambridgeshire and Peterborough NHS Foundation Trust Address Cavell Centre Peterborough PE3 9GZ Employer's website

Housing Officer

From the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve people's lives. The only way to carry out that mission is to hire the absolute best employees on earth. People like you. Work hard, play hard. Always. Our relentless commitment to client success, our employee resource groups and our promise to empower our teams to reach their full potential are a few examples of what makes MRI Software special. And we're insanely dedicated to creating a work environment that you look forward to every single day. That's why we invest heavily in our employee engagement, so you enjoy the tech industry's best perks. Together with the whole Pride, (lion roar for "family") employees, customers, and partners, we're on a mission to break new ground and lead the real estate industry into a digital-first future. We understand the need to provide a flexible working environment partnered with team collaboration and socialisation. Therefore, we operate a hybrid working model with 3 days of working from home per week. This role is based in the London office. Be a trailblazer in Social Housing software - join as a Professional Services Consultant with MRI Software! Are you ready to be a driving force in transforming social housing? MRI is on a mission to redefine how housing providers make an impact in their communities using innovative software solutions. We're seeking dynamic, enthusiastic, and experienced Housing Consultant to join our ever-growing Professional Services team and help make a real difference. Why you'll love working with us: <ul><li>Meaningful Impact: Make a difference by contributing to the enhancement of social housing operations. Your work will directly impact communities and improve lives.</li><li>Collaborative Culture: Work with a diverse and talented team. Collaboration is at the core of everything we do, fostering an environment where everyone's ideas are valued.</li><li>Professional Growth: Unlock opportunities for career advancement and professional development. We invest in our team members, helping you reach your full potential.</li><li>Innovation Hub: Immerse yourself in a dynamic environment where your ideas matter. Join a team that thrives on creativity and innovation to help our clients get the most from their solutions.</li></ul>Key responsibilities: Social Housing expertise: o Dive deep into social housing practices, regulations, and challenges. o Provide expert advice to clients on how our software solutions can elevate their social housing initiatives. Solution design and customisation: o Collaborate closely with social housing clients to design software solutions that empower their workflows. o Customise and configure our social housing software to meet the unique demands of each client. Implementation and integration: o Lead the charge in implementing and integrating social housing software, ensuring seamless adoption within client organisations. o Provide hands-on advice and guidance during the software implementation phase. Training and documentation for Social Housing professionals: o Develop and deliver engaging training sessions tailored to social housing professionals. o Create comprehensive, user-friendly documentation specific to social housing, including guides and best practices. Requirements <ul><li>In-depth knowledge of social housing processes, regulations, and industry best practices, including housing options, homelessness, temporary accommodation, and allocations policies expertise.</li><li>Proven experience as a consultant in the social housing software domain, or solid user experience as a practitioner.</li><li>Strong functional and technical acumen with the ability to communicate complex concepts in an accessible way.</li><li>Organised, methodical, and with a sound commercial approach.</li><li>Exceptional communication, presentation, and interpersonal skills.</li></ul>We're obsessed with making this the best job you've ever had! <ul><li>We want our teams to love working here, so we've created some incredible perks for you to enjoy:</li><li>Join our employee-led groups to maximise your experience at work such as our Diversity, Equity and Inclusion committee, employee resource groups such as Women and Allies, and our Pride Event Group.</li><li>Enjoy peace of mind over yours and your family's health with our Private Medical Insurance and Health Cash Plan.</li><li>Invest in our competitive Personal Pension plan and help set you up for your future.</li><li>Big on family? So are we! We understand family is important and being able to spend quality time with your family as it grows is a wonderful experience. Our Parental Leave Program is designed to give you the opportunity to spend even more time with your new arrival(s).</li><li>Enjoy a fantastic work-life balance with 25 days of annual leave plus Bank Holidays, in addition to a bank of 15 hours of "Flex Time Off" to be used whenever and however you choose!</li><li>Income Protection Plans give you the peace of mind you deserve.</li><li>Further your professional development and growth with our generous Tuition Reimbursement Schemes.</li><li>Enjoy the flexibility of working from anywhere in the world for two weeks out of the year!</li></ul>MRI continues to strive to amaze as a global industry leader in real estate software. Whether you are joining as a new pride member or bringing your expertise back, your talent is important to maintaining MRI's high client experience standard and continuing our growth in the PropTech space. Amazing growth takes amazing employees. Are you up to the challenge? We know the confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don't hesitate to apply - we'd love to hear from you! As a global company, we believe diversity brings benefits for our people, customers and clients. This is why MRI Software is committed to being an inclusive employer, regardless of your ethnicity, religion, sexual orientation, gender identity, disability, age, military and veteran status. Diversity, Equality and Inclusion are values that are critical to our success; come and see for yourself.

Consultant - Social Housing

Job description We are recruiting Sheltered Housing Officers at Caerphilly County Borough Council. Working hours: 37 Hours per week Contract Type: Permanent, Full Time Location: Various locations across the borough Team: Housing Services This position offers an excellent opportunity to become part of our team and provide support across the organization. We pay an attractive salary of £27,711 - £30,060 and offer access to training and development opportunities. Would you like to be part of a dynamic team delivering Housing Support to residents living in sheltered housing schemes across the borough? If so, we want to hear from you ! The successful candidate will undertake and review support plans, signpost to other agencies, monitor wellbeing, encourage social interaction and ensure compliance with health and safety. You will be supporting to deliver a service which enables residents to live independently and safely as well as working with other housing teams to carry out appropriate housing management. For the role, we ask that you have: <ul> <li>A Relevant Level 2 qualification on the Credit and Qualifications Framework for Wales , or a National Certificate in Supported Housing.</li> <li>An Understanding of Health and Safety legislation and Supporting People legislation</li> <li>A commitment to providing a high quality customer care service.</li> <li>A full UK Category B (Cars) driving licence and the use of a motor vehicle insured for business / work purposes to travel throughout the borough to respond to any issues in a sheltered housing scheme.</li> </ul>We have excellent benefits including the Local Government Pension Scheme, agile working patterns and staff discount schemes. To view the Job Description and Person Specification please select the relevant attachment from the attachments list After reading the Job Description and Person Specification, if you would like to have an informal discussion about the role, please contact Alyson Colman / Joanne Winston on 01443811424 / 01443811426 or email <a href="mailto:colmaa@caerphilly.gov.uk" target="_blank">colmaa@caerphilly.gov.uk</a> / <a href="mailto:winstje@caerphilly.gov.uk" target="_blank">winstje@caerphilly.gov.uk</a> Applications may be submitted in Welsh. Any application submitted in Welsh will not be treated less favourably than an application submitted in English. We are legally required to ask you to provide evidence of your right to work in the UK. Successful applicants are required to provide appropriate documentation such as a birth certificate, passport or work permit in accordance with the Immigration, Asylum and Nationality Act 2006. If you have any difficulty applying online, please contact <a href="mailto:webrecruitment@caerphilly.gov.uk" target="_blank">webrecruitment@caerphilly.gov.uk</a> for further information. This post is exempt from the Rehabilitation of Offenders Act (1974) and a comprehensive screening process will be undertaken on all successful applicants. This will include an enhanced check with the Disclosure and Barring Service.

Sheltered Housing Officer

The Vacancy FULL TIME - 37hrs BCP Housing First supports individuals aged 18 and over, who have high support needs and a history of long term rough sleeping and homelessness. Our aim is to give them a home of their own, where they can regain stability, safety, and support. We work in partnership with BCP council and all support services within BCP, this helps us deliver a strength based, person-centred approach, creating a positive environment to help them sustain a home. Our dedicated team provides intensive one to one support to help our clients achieve their goals, everything we do is to coach and empower our clients to eventually achieve independent living. If you love working with people and are looking for a role where you can make a real difference in the lives of those you support, then this is the role for you! JOB PURPOSE To lead on the case management of clients and be part of a team that supports them in keeping them safe and helping them achieve their goals. To provide people with homes and specialist support so they feel more valued and secure, and ready to take the next steps. MAIN RESPONSIBILITIES <ul> <li>To assess the needs of each client, helping to develop their individual support plan to achieve their goals</li> <li>To produce and regularly review comprehensive client-based risk assessments</li> <li>To manage a caseload of clients on a one-to-one basis </li> <li>To support clients to gain and/or maintain accommodation or achieve outcomes defined by the service specification</li> <li>To engage with local authorities, health providers and other agencies, creating and maintaining constructive working relationships to maximise the opportunities available to clients</li> <li>To lead on client activities to help them gain practical life skills and encourage their engagement with the running of the service</li> <li>To support clients with managing their finances, paying rent, managing arrears and accessing benefits</li> <li>To encourage and signpost clients to the local community and to resources relevant to their aspirations including education, training, employment activity or volunteering </li> <li>To support clients in trauma informed and psychologically informed ways</li> <li>To adhere to safeguarding responsibilities, following our safeguarding policy and procedure</li> <li>To help maintain health and safety, ensuring clients, visitors and buildings are safe in accordance with Health and Safety regulations, policy and procedures</li> <li>To provide basic first aid assistance until help arrives (full training is provided)</li> <li>To work confidently and efficiently when lone working</li> <li>To maintain accurate records on our client management system and ensure these are stored in line with GDPR</li> <li>To maintain confidentiality</li> <li>To represent the organisation in a professional manner </li> <li>To carry out any other reasonable duties required in the interest of the organisation</li></ul>ROLE REQUIREMENTS <ul> <li>This role will require an Enhanced with Barred List(s) disclosure and barring service check is a requirement for this role. This would be completed on appointment of the role</li> <li>This role will require a full drivers' licence and access to a vehicle</li> <li>This role will require you to work flexibly across several sites</li> <li>This role will require you to work with clients on a one-to-one basis</li> <li>This role will require you to work nights and/or weekends</li> <li>This role will require you to lone work</li></ul>ESSENTIAL CRITERIA <ul> <li>Strong communication skills, both verbal and written</li> <li>Clear verbal and written English </li> <li>Good keyboard skills for data inputting</li> <li>Good working knowledge of Microsoft Outlook, Excel and Word</li> <li>Confident and assertive manner</li> <li>Ability to self-motivate as you will work on your own</li> <li>Effective team working </li> <li>Ability to respond calmly to crisis</li> <li>Deal promptly with and effectively react to challenging situations</li> <li>Have an interest and genuine concern for homelessness and related issues</li></ul>DESIRABLE CRITERIA <ul> <li>Experience of managing a caseload of clients </li> <li>Understanding of risk assessment and person-centred, outcomes-based delivery</li> <li>Understanding of the support needs of people experiencing homelessness or those with complex needs</li> <li>Knowledge of voluntary and statutory agencies, housing regulations and the benefits system</li></ul>We reserve the right to close our adverts early if a successful candidate is found, so please submit your application as soon as possible. About Us We offer support to people who are homeless, vulnerable or at risk of becoming homeless and need help rebuilding their lives for a brighter future. Our services include safe, flexible and reliable client led housing and support with a focus on reducing homelessness, improving health and wellbeing and building on individual's skills and resilience to break the cycle of homelessness, poverty and exclusion. We work in partnership with multiple agencies and authorities to deliver support and accommodation needs across Berkshire, Hampshire, Isle of Wight and Dorset. We are dedicated to safeguarding all young people and adults with our services. We follow safer recruitment practices for all our vacancies to assure that all successful candidates are suitable to work with our clients. We're committed to creating an inclusive and diverse workforce that embodies our values and promotes a tolerant and respectful environment where everyone can feel empowered to succeed. We welcome and encourage applications from people of all backgrounds and will support with any reasonable adjustments needed during the recruitment process. Our vision To be a safety net for people in tough times and the springboard to a brighter future. Our mission To provide people with homes and specialist support so they feel more valued and secure, and ready to take the next steps. Our values Everyone matters We know we're stronger together We do the right things, for the right reasons We never give up Our Gallery Previous Next Our Benefits Extra mile awards Pension with life cover Blue Light Card Champions of equality Employee assistance programme Staff discounts via Wider Wallet Dedication to wellbeing GP helpline Length of service awards Generous and flexible holiday Refer a friend scheme

Homeless Recovery Worker

Housing Support Worker We're looking for a kind, compassionate and resilient Housing Support Worker to join our North Surrey Floating Support service in Surrey. £25,437.98 per annum, working 35 hours per week.Want to feel valued? You'll feel at home here. Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning &amp; Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day. Our benefits include: <ul> <li>Annual leave increasing up to 30 days with length of service</li> <li>Free DBS</li> <li>Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card</li> <li>Fully paid induction programme and further training</li> <li>ILM courses and Apprenticeship Programmes</li> <li>Cycle to work scheme</li> <li>Employee Assistance Programme for 24-7 confidential support</li> <li>Online wellbeing resources</li> <li>A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&amp;Cs apply)</li> <li>Quarterly Staff Awards to reward &amp; recognise our amazing staff's commitment and contribution</li> </ul> All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship. Enable vulnerable people living in a variety of different tenures to manage their tenancies/ licences and prevent homelessness by providing a flexible and individually tailored support package. What you'll do: <ul> <li>Undertake key-working responsibilities for a caseload assigned by the Manager</li> <li>Ensure that referrals to the service are managed effectively and in line with the referrals and assessment procedure</li> <li>Undertake initial and assessments and continuous reviews of support needs and potential risks, and agree levels of support and actions</li> <li>Create and review support/ action plans for providing appropriate housing-related support based on the assessment and reflecting the services and resources available</li> <li>Develop and maintain links with key agencies and service providers in the local community</li> <li>Empower customers to ensure they receive the benefits and services they are entitled to</li> <li>Signpost customers to support services that can help them address additional support needs such as mental or physical health, employment and education, adult social care, domestic abuse and family support</li> <li>Encourage and enable customers to pay their rent and other housing-related costs, and to ensure that rent accounts are managed effectively in conjunction with the relevant housing provider</li> <li>Encourage and enable customers to adhere to all other conditions of their tenancies/ licences, eg maintaining a satisfactory living environment, refraining from anti-social behaviour, allowing access for essential work</li> <li>Encourage and enable customers to take necessary steps to seeking and preparing for alternative accommodation where maintaining their current housing situation is unsuitable or unviable</li> <li>Ensure that all safeguarding concerns are managed in line with safeguarding protocols and are reported to Contract Manager/Head of Operations, as appropriate</li> <li>Undertake all administrative work and keep accurate and comprehensive customer records to professional standards</li> <li>Adhere to Look Ahead's Policies and Procedures</li> <li>Engage in learning and development activity to increase knowledge and skills</li> <li>Work closely with the team and communicate openly</li> <li>Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned by the manager within the remit of the service and contract.</li> </ul> This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead About you: <ul> <li>Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement</li> <li>Approachable and open behaviour</li> <li>Prefers working as part of a group or team</li> <li>Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement</li> <li>Has a practical and logical mind and is naturally well organised</li> <li>Flexible</li> <li>Open to feedback and self development</li> <li>Thrives on change and enjoys dynamic diverse environments</li> <li>Is confident with high levels of self-esteem</li> <li>Is respectful, articulate and sensitive in style of communication</li> <li>Is essentially customer-focused</li> <li>Is motivated towards excellence and improvement of personal performance with a can do attitude</li> <li>Ability to cope positively with challenging and diverse behaviours</li> </ul>What you'll bring: Essential: <ul> <li>Use of own vehicle</li> <li>IT and functional skills</li> <li>Positive attitude and can-do approach</li> <li>Resilience</li> <li>Flexibility</li> <li>Good communication skills, written and verbally</li> </ul>Desirable: <ul> <li>Experience working in homelessness, housing or support/care</li> <li>Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector</li> </ul>About us: Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us. We have a strong social purpose and we live and work by our values: <ul> <li>We focus on Excellence and innovation.</li> <li>We are Caring and Compassionate.</li> <li>We are Inclusive and Trusted.</li> <li>We work in Partnership and are One-Team.</li> </ul>Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Housing Support Worker

Job Introduction Job Title: Housing Assistant Salary: £23,000.00 Contract: Permanent Location: Homebased North West - Home Worker 2 Weekly Hours: 35 So.... What is this role exactly? Are you driven to achieve results and great outcomes; do you work at pace on your own or within a team? Are you looking to be part of an amazing organisation like Your Housing Group and join #TEAMYHG to provide a brilliant customer experience? If this is you, and you have knowledge or experience within Social Housing Choice Based Lettings Portals and general administration duties, we would love to hear from you! This is an exciting opportunity for a Permanent Housing Assistant to join our Region 1 Housing Management Team, which covers the Liverpool, Halton and Sefton area. The successful post holder will be performance driven, with the ability to manage your own workload and meet targets. Travel is required to our Head Office, Youggle House for meetings and training, and to occasionally cover our team office in Sefton Park Hub in Liverpool. What will my working week look like? Reporting to the Assistant Regional Manager, you will provide advice and guidance to housing applications on Choice based lettings for Property Pool Plus , with responsibility for processing invoices and raising purchase orders. You will also work with the housing management team to ensure gas safety checks are booked in with our customers. You will be homebased, living within the North West, within a reasonable travelling distance of our Head Office in Warrington, to attend meetings and training courses when needed. Realistically, you will be required to visit our Head Office approximately once a month. What will I be responsible for doing? You will be foremost responsible for providing the Regional Housing Management Team with an efficient and effective administration service. This relates to providing access for gas Safety Checks and the management of Choice Based Lettings Portal Property Pool Plus. You will be able to Manage your own time against a list of tasks with varying deadlines and priorities whilst maintaining accurate records. You will also be passionate for handling customer and stakeholder enquiries through to resolution. And what would make me stand out from the crowd? To be a successful as Housing Assistant here at YHG, you will have experience in; • Processing housing applications for choice-based lettings schemes administered by the Group, ensuring applications, queries and reviews are timely processed. • Support the Group's Regional Housing Management Team and Compliance Team, through all available contacts proactively contacting customers requiring access for gas safety checks, minimising the requirement for Tenancy Management Officers to complete gas access home visits. • Process purchase orders, invoices and sundry payments in line with the Group Operational Standing Orders (OSO's) and required timescales. • Complete landlord reference checks for existing and former customers. • Administer and maintain the Group's management move and tenancy transfer list. • Administer and complete low level tenancy changes e.g. name changes. • Complete ad-hoc administration tasks on behalf of the Regional Housing team. • Identify and report any issues/breaches, in relation to Health and Safety. • Adhere to safeguarding policy and procedure; where appropriate refer customers at risk to relevant and appropriate Agencies/Local Authority. • Support the wider Regional Team to meet team objectives and Key Performance Indicators. • Undertake additional duties appropriate to the role and/or grade Ideally you will have; Strong organisational skills with the ability to effectively prioritise a busy and reactive workload. Positive attitude with a flexible and adaptable approach. This role is really suited to someone who likes to work at pace, is organised and performance driven, always wanting to provide a great customer experience. This role also offers genuine progression opportunities where many post-holders in this role have gone onto other areas of the business such as Allocations and Lettings Offers and Tenancy Management Officers. If you feel this could be the right role for you, we would love to hear from you! For more detail on the role, please review the role profile available by visiting the vacancy on our website - <a href="http://www.yourhousinggroup.co.uk/careers" target="_blank">www.yourhousinggroup.co.uk/careers</a>. That all sounds great, what's in it for me? In return we offer £23,000.00 for a 35-hour week, and 25 days annual leave (holidays also increase with time served) plus Bank Holidays, but our employee offering provides much more than just a competitive salary and holiday allowance. At #TeamYHG we measure performance on outputs and quality, not hours and minutes. We offer a flexible, homeworking culture where you're trusted to get the job done. If you need time for an appointment, the school run or an exercise class, if it fits with business needs, we're open to what works for you too. And when you need to collaborate with your team, you can visit Youggle House - our purpose-built collaboration, wellbeing, and social space in Birchwood, Warrington. On top of this, we'll provide you with a great benefits package, including a contributory pension where we match whatever you choose to contribute (up to 8%), an advanced level Healthcare cash plan through Medicash, that doesn't just provide dental and optician cashback but also health and wellbeing benefits (such as 24/7 GP Access, money back from prescriptions and alternative therapy treatments) and an amazing discount scheme that gives you access to half price cinema tickets, subsidised gym memberships and a huge range of discounts with some of the biggest high street and online names. For more of our great benefits, please review the benefits information sheet available by visiting the vacancy on our website - <a href="http://www.yourhousinggroup.co.uk/careers" target="_blank">www.yourhousinggroup.co.uk/careers</a>. And who are Your Housing Group? Your Housing Group is a registered social landlord helping people at every stage of life to live in quality homes they can afford. As one of the North's sector-leading landlords, we are proud to play our role in tackling the UK's housing crisis by continually reinvesting in our 29,000 properties and tailoring our services to meet the diverse needs of our customers. We also build over 1,000 new homes each year. We're an employer of choice, over 88% of colleagues here recommend us as a 'great place to work Closing Date: 23rd July 2025 We review applications as they're received and reserve the right to close this advert early; if you're interested, please apply ASAP to avoid disappointment. Your Housing Group values diversity and encourages applications from all communities. Your Housing Group operates a Guaranteed Interview Scheme for any applicants who declare they have a disability, if these applicants meet the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Your Housing Group welcomes applications from our customers, however, access to confidential information and probity will be explored to determine whether there is a potential conflict of interest or security issue present which may prevent the Group from being able to proceed with the application. YHG1 Your Housing Group

Housing Assistant

The Vacancy Do you have experience in an administrative role and strong IT skills? Are you a team player with experience dealing with customers? Our Housing Administrator role may be the role for you. We are looking for a motivated, enthusiastic Housing Administrator to join our Business Support Team in supporting the work of our Homes and Wellbeing department. Did you know NCHA was officially ranked as one of the UK's best places to work? This year, we were officially ranked as the 41st UK's Best Workplace™ by Great Place to Work UK. Take a look at our working life, benefits, and values, to see why 77% of our colleagues say it is a great place to work. The Role Working as part of a small team, you will deliver comprehensive administrative support to a large department. You will be committed to providing a high-quality service, maintaining a positive approach to your work and enjoy a challenge. This role involves working closely with internal and external colleagues to achieve and maintain high standards. Your main duties include but are not limited to: <ul> <li>Maintaining two inboxes</li> <li>Placing orders for Homes &amp; Wellbeing</li> <li>Dealing with a variety of enquiries regarding utility bills</li> <li>Coding invoices for authorisation</li> <li>Maintaining and applying for TV licences, Health &amp; Safety returns, Housing Benefit letters, and more</li></ul>Please refer to the role profile for a more information. "The best thing about NCHA are the people you are working with, they are all really friendly and passionate about supporting people in our communities. It is great to see the work you do being put to use to help people live better lives." - Current colleague What we are looking for Our ideal candidate has experience in an administrative role, strong IT skills, and a good level of numeracy and literacy skills. We are looking for a candidate who is a team player and can work well within a small team; a self-motivated, adaptable person who is committed to providing a high quality, professional service. This could be the perfect role for you if you're someone who: <ul> <li>Has the ability to work well under pressure and can successfully manage and prioritise a varied workload</li> <li>Enjoys a challenge and embraces change</li> <li>Enjoy working with numbers - a lot of the work is financial administration</li> <li>Takes pride and ownership of their work, ensuring it is of a high standard</li> <li>Wants to get stuck in and work closely within a great team of colleagues</li></ul>Please note you will be required to complete a work-related test as part of this recruitment process. Working Hours Monday to Friday, 9.00am - 5.00pm. Hybrid working is available for this position, with 3 days per week working from the office and 2 days per week working from home (once fully trained). Our Head Office is based in Clifton. USEFUL TOP TIPS: <ol> <li>You will need to attach a CV in order to apply for this role.</li> <li>All correspondence will be via your registered email address.</li> <li>View the full Role Profile in the document tab at the top of the page and refer to the Person Specification section of the Role Profile to complete your application - show us why you are suitable!</li> <li>For more information about NCHA, please refer to the attached 'Helping Our Customers'- get a better idea of what we do across the organisation!</li></ol> To apply, Click the Apply Now button at the top of this page. We look forward to receiving your application! NCHA strives to be a welcoming and inclusive employer as such we particularly welcome applicants from ethnic minority communities, LGBTQ+ communities, women, as they are currently under-represented within our workforce. The Company We're Nottingham Community Housing Association, known to many as NCHA. We've been around since 1973, and we're really proud of that. We're more than just a housing association: we deliver care and support to people all over the East Midlands. Read our story to find out more about us. Some Benefits Wellbeing plan NCHA pension Free DBS checks £250 referral bonus Generous annual leave Free healthcare cash plan Company social events Enhanced maternity, paternity and adoption leave and pay Free training and development Access to cycle to work and discounted bus pass schemes

Housing Administrator

INTERNAL ONLY VACANCY This vacancy is only available to employees of L&amp;Q and its subsidiaries. Any applications received from external candidates will not be progressed. If anything, in regards to your sensitive information has changed, please ensure you update this on your iPal account. This supports us in monitoring and improving our diversity and representation across the business. Title: New Homes Coordinator Contracts: 12months Fixed Term Contract, Full-Time Hours: 37.5 hours per week (8:30 AM to 5 PM) Reporting Office: Stratford, London (Must be flexible to travel to sites across London and Counties ) Persona: Agile (20% - 40% Office Based) Salary: £32,007 - £35,388 pa (plus ECU payment of £1,300*) Depending on experience Closing date for completed applications: 17 th July 2025 at 11:59pm Interviews will tentatively be held on 24 th July 2025. Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more ... **Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated <ul> <li> Do you enjoy helping people? </li> <li> Are you prepared to go the extra mile to ensure our customers get a great service? </li> <li> Are you able to travel across London and Counties? </li> </ul>If so, you could be the person we are looking for. As a New Homes Coordinator,you will play a key role in delivering high standard home demonstrations for all new build residents upon occupation as part of an efficient customer focussed Aftercare service. This is a fantastic opportunity for someone who enjoys a customer facing role and varied workload, no two days will be the same! This is a fast-paced role and would suit someone who is organised and has a clear and determined approach to problem solving. You will need to have excellent customer service and be able to build strong working relationships with internal and external stakeholders. Your Impact in the Role : <ul> <li> Have an understand of new build defects and be able to diagnose &amp; report to Customer Care/Contractors </li> <li> Work closely with various departments including Sales, Customer Care &amp; Development to ensure our new build properties are to the highest standard before customers move in. </li> <li> You will visit our new developments and work with contractors to fully understand all equipment/ systems installed in our new build homes to ensure you provide informative home demonstrations to customers. </li> <li> Provide first class advice &amp; support to customers while they settle into their new homes, ensuring that all customers throughout our London and Counties developments have received a home demonstration. </li> <li> Manage assigned schemes ensuring customer satisfaction KPIs are met. </li> <li> Be vigilant to any trends regarding defects and inform the New Homes Manager. </li> </ul> What You'll Bring : To excel in this role, you'll need: <ul> <li> A strong &amp; demonstrable commitment to great customer service </li> <li> Excellent verbal, written communication, and presentation skills </li> <li> Ability to convey complex instructions in a clear &amp; concise manner. </li> <li> Punctual and well organised, with the ability to meet deadlines. </li> <li> Ability to build and maintain strong working relationships with internal and external stakeholders. </li> <li> Strong team work ethic with a flexible and cooperative approach to work. </li> <li> Ability to work effectively within a team and independently - there are elements of lone working within the role </li> </ul>If you have the skills and experience listed above and are interested in working for an organisation that can really make a difference to people's lives, then this could be your next role! *ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time. We look forward to reviewing your application, and hearing about the genuine experiences and skills you could bring to our organisation. L&amp;Q reserve the right to not accept statements that exceed 500 words. About L&amp;Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South-East and North-West of England. At L&amp;Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework , which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&amp;Q. L&amp;Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click here to read more. If you require any reasonable adjustments at any stage during this process, including application stage, please email <a href="mailto:lqcareers@lqgroup.org.uk" target="_blank">lqcareers@lqgroup.org.uk</a> At L&amp;Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations. Click here to find out more about L&amp;Q and why you should join us!

New Homes Coordinator

About us at Hounslow We'd love you to join us at the London Borough of Hounslow! Our people are deeply committed to providing excellent services to our residents, doing all we can to make lives as good as they can be. We are an outstanding council, serving an outstanding borough. With brilliant, visionary leadership, a dynamic Cabinet and a can-do culture, we've built strong partnerships which have transformed how we serve one of London's most diverse boroughs. Hounslow is the world in one place and full of potential. We are stepping up for our residents like never before. About our Commitment to Diversity and Inclusion We live by five core values: Lead with Heart, Do New, Pass on the Power, Harness the Mix and Be a Rock. All our work has equality, diversity and inclusion at its very heart, best articulated in "Harness the Mix". It's about breaking down barriers between our parts and people and unlocking the problem-solving power of our amazing mix of minds. We serve a diverse community, we have a diverse workforce and we are committed to being an inclusive employer. We work hard to create representation across our workforce and leadership community, we have thriving employee network groups and our learning and development programmes help us lead, model and breathe ways of working that eliminate inequality, inequity, injustice and bias. As part of this and under our commitments as a Disability Confident Employer, we make reasonable adjustments to accommodate our candidates. There's space for you to tell us what you need within our application form. Our Benefits If you join us, you'll have access to a range of employee benefits. Read more about these here. About The Role This is an exciting opportunity to be part of our Safeguarding and Quality Assurance Team as an Independent Reviewing Officer. You will work collaboratively with children and young people alongside their carers and professional network to bring about and ensure the very best outcomes in accordance to their needs. You will strongly advocate for our children and young people having the confidence and ability to work constructively with senior managers, offering a critical perspective and appropriate challenge. You will ensure that our children and young people are at the heart of your work seeking to incorporate and consider carefully their views and wishes in accordance to care planning arrangements. About The Team You'll Be Working In 1. The Safeguarding Review and Quality Assurance Team is essential in supporting children and young people to gain stability and permanence whilst advocating for their needs. 2. It is made up of 5 Independent Reviewing Officers whose primary task is to ensure that the care plan for the child fully reflects their current needs and that the actions set out in the plan are consistent with the local authority's legal responsibilities towards the child. 3. Regular review and challenge of the child's care planning arrangements is essential to our role providing independent oversight and scrutiny. 4. We offer a safeguard to prevent any 'drift' in care planning for looked after children and the delivery of services to them whilst monitoring the performance of the local authority's function as a corporate parent. We continuously strive for improvement. 5. Reflective Group Supervision is held on a monthly basis by way of Team Meetings. 6. As an Independent Reviewing Officer you will report to the Safeguarding and Quality Assurance Manager. About You If the points below resonate with you, we'd love you to put in an application: 1. Applicants should hold a social work qualification and have experience equivalent to an Assistant Team Manager and / or Team Manager. 2. Applicants should have a thorough understanding of the legal framework relating to looked after children and care leavers, including knowledge of National Minimum Standards and the Adoption Agencies Regulations 2005. 3. Applicants should have a thorough understanding of the complexities of care planning arrangements ensuring stability and permanency is achieved within the child's timeframe highlighting and seeking to prevent drift and/or delay. 4. Applicants should be able to effectively and sensitively ascertain the wishes and feelings of the child supporting them to be fully engaged in their CLA Review including the option to chair. 5. Applicants should be able to effectively build and maintain a relationship with the multi-professional network. Read more about the work you'll be doing in the Role Profile. When Interviews Will Be Held And Who To Contact The key information you need about the role should be in the role profile, but if you have any further questions about the role, please contact: Email: <a href="mailto:Zara.ODonnell@hounslow.gov.uk" target="_blank">Zara.ODonnell@hounslow.gov.uk</a> Telephone: 0208 583 6381 Interviews for this job will be held July 2025.

Independent Reviewing Officer

We take our housekeeping standards seriously. So, we're searching for a Room Attendant to join us at voco Belfast an IHG Hotel with an exceptional eye for detail and a passion for perfection to make sure every guest enjoys a truly memorable experience. Not only will you be joining a Global brand, but we also have a local focus being part of The INUA collection. A little taste of your day-to-day Every day is different, but you'll mostly be: <ul> <li>Making sure every single room is at its absolute best for our guests</li> <li>Helping our guests in any way you can - whether they've forgotten their toothbrush or just need to find the elevator</li> <li>Keeping your supervisor in the loop by advising them of any progress or problems</li> <li>Monitoring and controlling supplies to minimise waste</li> <li>Doing your best to reunite guests with any lost or misplaced items</li> <li>Regularly assisting with deep clean projects</li> <li>May include late room attendant duties</li> <li>Public area cleaning</li></ul>What we need from you <ul> <li>It's a physical role and you'll be on your feet most of the day, so fitness is important</li> <li>Occasional lifting of items up to 50 pounds / 23 kilograms and or push/pulling heavy objects</li> <li>You may need to bend and kneel to complete some activities</li> <li>Literacy skills - reading, writing and basic maths skills </li> <li>Flexible attitude to shifts - you may be required to work nights, weekends and/or holidays</li></ul>About the role: Up to 12 hours with opportunity for overtime to cover holidays and busier periods. Benefits: We are proud to offer you industry leading Benefits! <ul> <li>Discounts across IHG Hotels &amp; Resorts- WORLDWIDE, including 50% off Food &amp; Beverage experiences when you stay.</li> <li>Enhanced Pension - We match up to 5%.</li> <li>Life Assurance</li> <li>Company Maternity &amp; Paterntity </li> <li>Earn IHG Points for Tripadvisor Incentives</li> <li>Colleague of the Month/ Annual Value Awards</li> <li>Be part of a prestigious hotel collection renowned for exceptional service.</li> <li>Access to employee discounts for you, your family and friends.</li> <li>Learning and development opportunities- including NVQs</li></ul>We are looking for a motivated and enthusiastic individual to join our team! If you are passionate about hospitality and thrive in a fast-paced environment, please apply today and join our INUA Collection family! The iNUA Collection is an equal opportunities employer. You must be eligible to work in the UK to be considered for this position.

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