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Job Description About the Role We have an exciting opportunity for a part time Independent Living Advisor to join our team on a permanent basis covering our schemes in Bath. The successful candidate will work Monday - Friday 9:00am - 3:00pm and will be working across our 3 sites Chelscombe, Church Street and Chelwood Drive in Bath. You will need to hold a Full UK Driving Licence and have access to own vehicle. Reporting to the Independent Living Manager, you will be responsible for providing an intensive housing management service to our customers. This will include developing successful relationships, assisting prospective customers to view properties and settle into their accommodation, assisting in tenancy management matters and ensuring customers understand their rights and responsibilities per their tenancy agreement. You will also assist customers in accessing correct housing benefit assistance or financial advice to pay rent/service charges, and complete referrals for assistive technology, aids and adaptations which will help to maintain customer independence. You will carry out periodic site inspections and tests to ensure the scheme is fully operational and Health and Safety compliant, as well as monitoring the quality of contractors, such as window cleaning and grounds maintenance. What we're looking for: <ul> <li>Previous experience of working in an advisory role supporting the elderly and vulnerable with a proven ability to foster a spirit of co-operation and a sense of independence within this group.</li> <li>Demonstrable commitment to Equality and Diversity.</li> <li>Ability to adapt communication style to suit individual needs or when explaining technical information.</li> <li>Previous experience in carrying out administrative work including numeracy work.</li> <li>Ability to work on own initiative and as part of a team.</li> <li>Good verbal and written communication.</li> <li>Good knowledge of Microsoft Office.</li> <li>Full UK Driving Licence and access to own vehicle.</li></ul>If you're interested in joining us and would like to apply for this role, we would love to hear from you! Please note: This role is subject to a basic DBS check which will be provided by The Guinness Partnership. INDTGP TJTGP About Us The Guinness Partnership is one of the leading providers of affordable housing and care services in England. Our Care &amp; Support Service helps vulnerable people live as independently, happily, and healthily as possible, specialising in services for older people and people with learning and physical disabilities. Our aim is to improve people's lives and create possibilities for them. We make a difference by listening and responding to our customers' needs. We strive to be a great place to work, with employees who are passionate about what they do. The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Independent Living Advisor

Community Engagement Officer We are seeking to appoint an energetic and enthusiastic individual to join our External Relations team to assist with enhancing and promoting community engagement, events, alumnae relationships and fundraising. The right candidate will have: - Experience of working in alumnae relations and fundraising; - Experience of working in a customer facing role; - A positive, can do attitude and friendly demeanor that will open doors for the school; - Proven ability to plan and deliver projects. Why join us? At Bromley High School you'll be working alongside a professional team and will have the ability to help make a real difference to our school and pupils. You will have opportunities for professional development and growth. Job link: <a href="https://www.bromleyhigh.gdst.net/about-us/work-for-us/" target="_blank">https://www.bromleyhigh.gdst.net/about-us/work-for-us/</a> Date closing: 13th January 2025

Community Engagement Officer

Company Description Title: Community Manager Location: Finsbury Square, London Salary: £35k Benefits: <ul><li>28 Days holiday including bank holidays</li><li>Plus your birthday off</li><li>3 volunteering days</li><li>3 days grandparent leave</li><li>24 weeks enhanced maternity leave</li><li>Secondary carer leave</li><li>Wedding/commitment day leave</li><li>Free meals on shift</li><li>Bespoke training and development opportunities</li><li>Apprenticeships opportunities for all experience levels</li><li>Pension and life insurance</li><li>Discounts available on our HAPI app; high street shops, holidays &amp; cinema</li><li>Wellbeing hub</li><li>Access to employee assistance programme</li><li>Cycle to work scheme</li></ul>Do you have a passion for leading the way in providing genuine hospitality and impeccable service? Can you organise and manage events to build relationships, promote collaboration and encourage interactions amongst community members. Are you friendly, professional and efficient? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that's why we're looking for a Community Manager who Implements strategies to keep the community engaged and to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments. We believe that it is our people that set us apart, that's why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves. If you are a Community Manager who thrives on delivering extraordinary experiences, and loves to inspire a harmonious and collaborative team, we would love to hear from you! Job Description <ul><li>Inspire, collaborate and support to deliver consistently exceptional standards</li><li>Build positive, credible and collaborative relationships &amp; communication methods with clients and other key stakeholders in the business</li><li>Achieve business critical KPI's including Health and Safety, Sustainability, Financial and Governance</li><li>implements strategies to keep the community engaged, strengthen their loyalty and enhance their user experience with the brand.</li><li>Manage and respond to community comments and feedback, create engaging content and analyse community interactions to better understand their behaviour and preferences</li><li>organise and manage relevant events, fostering an environment of trust and mutual support</li></ul>Qualifications <ul><li>Previous experience commensurate with role</li><li>Have a contagious passion for food and customer service</li><li>Financially astute, you are very analytical and know how to create and maintain budgets and drive commercial performance </li><li>Excellent delegation and influencing skills</li><li>Ability to prioritise multiple projects in a fast-paced, multi-faceted, creative environment and able to work well under pressure</li><li>Meticulous organisational abilities; high attention to detail</li><li>Concise and effective verbal and written communication</li><li>Ability to adapt to challenges and opportunities with a solution-oriented perspective</li><li>Excellent strategic thinking and critical reasoning skills</li><li>Works according to the BaxterStorey core values</li></ul>Additional Information For almost 20 years, for every client, in every location (whether that's an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve. We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of. Our drive and belief in our people, means that we always strive to supercharge our team's careers. 'Better' is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us. Join us, and be part of the food revolution! BaxterStorey Values: ALWAYS VISIONARY We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail. WHOLEHEARTEDLY POSITIVE We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people. CREATIVELY COLLABORATIVE We embrace our differences to push creativity and we work together to be better. FOREVER CONSCIOUS We work together as a team to lead by example, protecting the planet and supporting local communities. Interested? Even if you don't meet all requirements, we'd like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential. We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds. BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&amp;I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to 'set the standard and to be recognised for having the most inclusive culture in hospitality'. Join us and bring your unique perspective to our team. Videos To Watch <a href="https://youtu.be/kSOvrmDYed0" target="_blank">https://youtu.be/kSOvrmDYed0</a>

Community Manager

Location: Homebased (covering London) Contract: 12 month fixed term (with potential to be extended or made permanent) Salary: £37,425 Closing Date: 20 January 2025 The role Part of the Community Liaison team, the Community Liaison Coordinator is an exciting role which forms part of our Advice, Issue Reporting and Eligibility (AIRE) contract at Migrant Help. You work within a Specialised Services team to develop and maintain partnerships with private, public and voluntary sector organisations. This involves working with local communities to meet the needs of our Clients and support the successful delivery of the AIRE contract. You will establish practical and meaningful outreach relationships which may lead to service commissioning and deliver training programs as appropriate to other service providers including advice hubs and voluntary sector agencies. If you are empathetic and resilient, have demonstratable experience of working under pressure and within deadlines and are looking for an exciting role that makes a difference, we'd love to hear from you! Role responsibilities <ul><li>Establish, build and maintain excellent relationships with key stakeholder, community organisations and voluntary sector agencies, within the Asylum Seekers and Refugee sector, to establish referral protocols, commissioning arrangements and partnership working agreements to support the effective delivery of the AIRE contract and to promote Migrant Help provision as a complimentary part of the wider support community.</li><li>To map regional provision of services (pastoral, health, art, fitness activities etc.) and update the Directory of Local Services to support clients both inside and outside Initial Accommodations.</li><li>Work in partnership with the AIRE Outreach team to ensure our most vulnerable clients are well supported.</li><li>To instigate and build on working relationships with statutory sector providers such as DWP, JCP, housing and education in order to map integration pathways and facilitate effective move-on.</li><li>Provide information and training to third sector / community groups to enable them to be proactive in their assistance of asylum seekers/ refused asylum seekers as required.</li><li>Provide a monthly impact assessment report, providing written updates on activity, relationship management (new relationships / contacts made, concerns or issues within existing relationships etc.), highlight potential case studies, provide information on activities we have facilitated and been involved with, to highlight areas of good practice and where there are opportunities for improvements and evidencing the positive impact we are making.</li><li>To keep up to date with issues affecting asylum seekers, refugees, social and community cohesion, locally, regionally and nationally.</li></ul>The experience and skills you need <ul><li>Evidence of successfully working as part of a team, building trust and long-term relationships</li><li>Practical experience of community development work</li><li>Excellent communication skill both written and verbal</li><li>Excellent organisational skills with attention to detail.</li></ul>For full person specification please see the job description Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process therefore: <ul><li>This post is subject to a Disclosure and Barring Service (DBS) check</li><li>This post is subject to a Counter Terrorism Check (CTC) therefore applicants must:</li></ul><ul><li>Be able to provide a valid passport eg. 10 year full British passport, EU or non-EU Passport with indefinite leave to remain</li><li>Be able to provide continuous UK address history for the previous 5 years</li><li>Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment</li></ul>About Migrant Help Migrant Help is a leading charity that has been established for over 60 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential. At Migrant Help, we foster a culture in which equality, diversity and inclusion are recognised, valued and encouraged. It doesn't matter who you are or where you come from, we match your skills with the needs of our organisation. As long as you share our values, vision and goals. We welcome applications from candidates regardless of their age, religion or belief, race, gender reassignment, disability, sexual orientation, sex, marriage or civil partnership, pregnancy and maternity. We place a high value on employees in relation to the work that they do and the benefits the organisation offers, with an ethos of being a Great Place to Work. These are some of the benefits we offer <ul><li>Our working week is 35 hours per week offering flexibility and work life balance</li><li>Enhanced family friendly provisions</li><li>Employees will gain an extra day annual leave per year to a maximum of 39 days, including bank holidays (pro-rata).</li><li>Option to buy or sell up to 5 days of annual leave</li><li>Access to Perkbox, an employee rewards and benefits platform with over 9,000 deals and discounts, a range of free perks, employee wellbeing support and other additional employee benefits and recognitions.</li><li>Wellbeing support.</li><li>Migrant Help offers employees a non-contributory pension scheme Migrant Help pays 8% worth of employee salary into the pension scheme.</li></ul>How to apply To apply for this role, please click on the 'use this link to apply' button and complete the online application form attaching a copy of your CV and cover letter. Selection Criteria Your application will be assessed against the job description and person specification, which can be found via the above link, we therefore recommend you review both before you apply. We encourage applications from disabled people by offering them an interview if they meet the minimum criteria for the job Please note this vacancy may close early depending on applications received As part of your role, it is important you operate within Migrant Help's values: Protection, Diversity, Equality, Partnership, Innovation and Excellence. Migrant Help is proud to be an equal opportunities employer.

Community Liaison Coordinator

Job Description Job Title: Support Assistant (Supported Housing) Contract Type: Permanent Salary: £24,627 per annum Working Hours: Full time 37.5 hours per week Working Pattern: 2 week rolling rota including some weekends and bank holidays Location: Ark House, Stroud If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as a Support Assistant (Supported Housing) This role is based at Ark House in Stroud. Ark House provides supported accommodation for young customers aged 16 - 25. Customers are experiencing homelessness and may have complex needs for example mental health, substance misuses or addiction. You will be key in the day-to-day running of this service. We don't run care homes, so there's no need to provide personal care. The priority in your role includes the safety and wellbeing of everyone in our accommodation, including our customers. Working with people who have a range of needs, you could be doing any number of things. From supporting customers in conversations with calls from their GP, Social Services, or Benefits teams - to dealing with the emergency services including the Police and Ambulance, when the need arises. You'll log all incidents to make sure we have an accurate record of events. And when a customer leaves, you will clean and prepare their room, ready for the next occupant. About you We are looking for someone with: <ul> <li>Experience of working with people in a customer facing environment</li> <li>An understanding of supporting vulnerable people - this could include having your own lived experience of homelessness or drug or alcohol addiction</li></ul>Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: <ul> <li>Competitive pay &amp; generous pension </li> <li>28 days holidays plus bank holidays </li> <li>Flexible working options available</li> <li>Investment in your learning, personal development and technology</li> <li>A wide range of benefits</li></ul>Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Applications may close before the deadline, so please apply early to avoid disappointment. Role Profile We use Psychologically Informed approaches and Trauma Informed Care principles to support our customers to make positive choices, develop new ways of thinking and take steps towards independence, by: <ul> <li>Assisting in the planning and delivery of a range of personalised support and move-on plans</li> <li>Understanding the risk management process and assisting the team to organise and undertake regular reviews of support and risk</li> <li>Inspiring and motivating customers to meet agreed outcomes and develop life skills</li> <li>Assisting customers with day-to-day support and tenancy-related matters</li> <li>Assisting the team to identify and promote opportunities for employment, education and training and support customers to access them</li> <li>Signposting customers to appropriate external support services, such as food banks and other community resources</li> <li>Supporting customers to be 'tenancy ready', enabling successful move on</li> <li>Supporting customers to be financially independent through budgeting plans and maximising income</li> <li>Supporting and monitoring customers' healthcare needs, ensuring appropriate contact with healthcare professionals </li> <li>Empowering customers to move towards self-management of their medication by following Riverside's medication procedure</li> <li>Maintaining and updating clear, accurate and strengths-based records on the appropriate digital platform</li> <li>Assisting in the promotion of customer involvement and consultation</li> <li>Assisting with the delivery of a range of group work sessions</li></ul>Deliver a support service: <ul> <li>Support the delivery of the referral process for new customers</li> <li>Contribute to the delivery of a housing management service, including income collection and providing customers with tenancy-related support</li> <li>Work with customers to maintain a safe environment, including reporting any repairs or health and safety concerns</li> <li>Clean and prepare customer rooms as appropriate</li> <li>Resolve difficult and challenging situations in a sensitive and informed way, balancing the needs of the individual with the safety of the service</li> <li>Ensure customer safety by following local safeguarding procedures, recognizing and acting on any risks and escalating appropriately</li> <li>Contribute to and maintain local partnerships to ensure availability of a holistic range of support for customers</li> <li>Carry out day-to-day administration and operational duties</li> <li>Maintaining and updating financial administration systems including rent accounts, invoices, petty cash and banking</li> <li>Assist in collating and submitting information returns on funding, health &amp; safety and performance</li> <li>Act as point of contact on the phone, reception and deal with a range of enquiries</li></ul>Other Information <ul> <li>You will be required to work flexible hours to meet customer and business needs, which may not include normal office hours</li> <li>Use the Lone Worker system as and when necessary</li> <li>Ensure customers are safe at all times - carrying out all of your duties within Riverside's Policy and Procedure Policy and Procedure framework e.g. health &amp; safety, safeguarding, dignity at work, GDPR opportunities, cash handling, etc</li> <li>Deliver your role in line with Riverside company values - "Our Riverside Way"</li> <li>Participate in team meetings, attend regular supervisions and reflecting practice sessions.</li> <li>Undertake regular training and take responsibility for continuous development to enable you to deliver your role safely</li> <li>From time to time, you may be required to undertake additional duties and responsibilities in consultation with your Line Manager</li></ul>Person Specification Essential <ul> <li>Experience of working with vulnerable client groups</li> <li>Experience of delivering structured support in either housing or social care</li> <li>To demonstrate IT Skills to include a basic proficiency in Microsoft Office including Word and Excel as well as a willingness to learn specific IT systems used within Care and Support; and complete relevant IT training where required</li></ul>About Us Riverside is one of the UK's leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives and revitalising neighbourhoods dates back over 90 years. We have plans to build over 15,000 affordable homes over the next decade. Our ways of working Commitment to Diversity

Support Assistant (Supported Housing)

We are looking for an experienced House Manager that will play a vital role in overseeing guest services, ensuring a seamless and memorable experience for our guests, while maintaining a safe and secure environment for both guests and staff. The ideal candidate will have a passion for luxury hospitality, excellent leadership skills, and the ability to manage all aspects of the house with a keen eye for detail. About The Stafford London Situated just off Piccadilly, in the heart of historic St James's, Mayfair, The Stafford London is one of the finest luxury hotels in the Capital. Alive with English character, it holds 5 AA Red Stars for its excellence. The Stafford London is ideal for West End theaters, dining, and shopping at Bond Street, Jermyn Street and Regent Street. Green Park underground &amp; Victoria Station are within walking distance. Surrounded by art galleries and museums, the property is next to the royal palaces and parks. Our Benefits includes: • Annual salary package of £40,000 (this amount is inclusive of service charge) • Referral Scheme: £1000 for referring a Chef, £500 for permanent position(terms and conditions applies) • 28 days holiday with increase after 1st year of service, capped at 33 days • Private Healthcare &amp; Life Insurance • A choice of rewards and lifestyle benefits • Access to Wagestream • Training and development opportunities • Interest free season ticket loan • 50% Food and Beverage discount in our venues • Opportunity to be part of a growing team who has potential to achieve great things About the role, what will I be doing? <ul> <li>Act as an ambassador for the property, delivering world-class service to our guests while ensuring adherence to Health &amp; Safety standards and best practices.</li> <li>Oversee all guest services operations, from pre-arrival to post-departure, ensuring an impeccable guest experience.</li> <li>Be a visible presence during peak business times, interact with guests, address their needs, and promptly resolve any issues.</li> <li>Manage and monitor personalised guest service standards, ensuring all guests feel recognised and valued, particularly regular and VIP guests.</li> <li>Take ownership of the smooth operation of all departments, ensuring each shift runs seamlessly.</li> <li>Ensure compliance with all health and safety regulations, including fire marshal duties and emergency procedures.</li> <li>Develop and implement plans to increase guest satisfaction, operational efficiency, and revenue, focusing on occupancy and upselling opportunities.</li> <li>Prepare and submit statistical performance and forecast analysis reports as required.</li> <li>Cover night shifts when required to ensure continuous high standards of service</li> </ul>Who are we looking for? <ul> <li>Proven experience in a similar role within a luxury or boutique hotel setting.</li> <li>Exceptional communication skills and attention to detail.</li> <li>Excellent problem-solving and decision-making abilities, particularly in high-pressure situations.</li> <li>Knowledge of hotel management systems, such as Opera.</li> <li>Ability to work collaboratively across departments to foster a cohesive team environment.</li> <li>Flexibility to be available outside of regular hours as needed.</li> <li>First Aider &amp; experience of crisis management. </li><li>Passion for delivering exceptional guest experiences and driving customer excellence.</li><li>Enthusiasm, confidence, and adaptability in a fast-paced, luxury hospitality environment.</li><li>Organisational skills, with a flexible attitude to handle a variety of tasks.</li><li>Discretion and the ability to maintain confidentiality.</li><li>Commitment to the health, safety, and welfare of all employees and guests.</li> </ul>If that sounds like something you would enjoy doing and you are excited about our restaurant and the team than we would love to get to know you! Please apply now, we are looking forward to receiving your application. The successful candidate must already have eligibility to work in the UK.

House Manager

Job Description About the role We have a new opportunity for a full-time permanent Customer Liaison Officer which will be based in the Manchester region. The Customer Liaison Team consists of a dedicated team of Customer Liaison Officers, all working hard to provide an amazing customer focused service. As a Customer Liaison Officer, you will provide a friendly Housing Management Service to your customers in a defined area. You will be the face of Guinness and your key responsibility will be to provide an accessible face-to-face service to both our homeowners and rental customers. You will work in a mobile way, out in the area meeting customers. You will work closely with Estate Services and other Guinness teams to get things done quickly and efficiently to achieve positive outcomes for both Guinness and our customers. What we are looking for We are a customer-focussed organisation, so we know that how we do things is just as important as what we do. You will not only be an experienced housing professional, but you'll also have great customer service skills and a willingness to go the extra mile to get the job done. You will also be able to demonstrate: <ul> <li>Excellent customer service delivery, demonstrating good communication and relationship building skills.</li> <li>Highly self-motivated with the ability to plan and work effectively without high levels of supervision.</li> <li>Ability to work 'on the go' using mobile technology.</li> <li>Strong resource and time management, and the ability to prioritise, delivering value for money.</li> <li>Experience of working in a climate of legislative and organisational change.</li> <li>Proven problem-solving and decision-making skills.</li> <li>Resilient and able to deal with challenging situations and deliver sustainable outcomes.</li> <li>Comfortable analysing data and drawing conclusions. Ability to work with IT systems on the go.</li> <li>Able to demonstrate Guinness behavioural competencies.</li></ul>Desirable Experience: <ul> <li>Experience of working in the housing or property sector.</li> <li>Academic qualifications in Housing and/or Tenancy Management.</li> <li>Knowledge of regulatory legislation for social housing.</li> <li>Previous budget management experience.</li></ul>If you are interested in joining us and would like to apply for this role, please review the role profile to ensure you meet the essential criteria. This position will require a basic DBS check which will be paid for by The Guinness Partnership. About Us The Guinness Partnership is one of the leading providers of affordable housing and care services in England. We build and manage homes and provide housing services for around 140,000 customers nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our customers, our communities and our people, any profit we make is re-invested in new and existing homes and improving services. The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Customer Liaison Officer

Job summary In line with the outputs of the public consultation of Community Mental Health Services the Planned Treatment &amp; Recovery Teams (PTRT) are moving to a place-based structure, incorporating existing specialisms and functionalities into a single Neighbourhood based non-urgent mental health offer. The new teams will include both adult and older adult pathways, mental health practitioners in primary care assessments and interventions, employment support service, and the expertise of our specialist teams to input into the mental health offers via our hub and spoke model of delivery. We are very excited to be recruiting for Community Managers to lead, deliver and manage our Neighbourhood Mental Health teams across LLR. The key principles around neighbourhood working are to <ul> <li>Bringing Care Around the person. </li> <li>Meeting people where they are. </li> <li>Working with an individual and their personal network (carers, family, friends and advocates). </li> <li>No Wrong Door / Preventing bouncing between services. </li> <li>Removing barriers to accessing help/ Easy and flexible access to services. </li> <li>Continuity in care provision that people can rely upon </li> <li>Reducing delays to care and support. </li> <li>Early interventions to reduce severity. </li> <li>Providing a consistent support offer across all of Leicester, Leicestershire, and Rutland </li> <li>Joined up cohesive working across agencies (VCS/3rd sector, internal LPT services, Health and Social care) to support individual needs.</li></ul>Main duties of the job <ul> <li>To have overall responsibility for leadership and delegated responsibility for the day-to-day operational management of the designated multi-disciplinary team within the post holders portfolio</li></ul><ul> <li>Contribute to the development of challenging and ambitious service development strategies, anticipating future needs, for the agreed service areas.To be responsible for the line management of relevant clinical staff within the Neighbourhood Teams; to include clear systems of professional appraisal, and identification of CPD needs. To contribute to the continuing modernisation and transformation of the Adult/Older Adult Community Services, including realisation of the aims and targets reflected in national and local Strategies.To be allocated signatory budget holder for the Neighbourhood team with responsibility for the ongoing monitoring and forecasting of projected expenditure on each budget allocation.</li> <li>To participate in the on-call rota for the Directorate</li> <li>To manage all team activity effectively ensuring that person-centred health interventions link complexity of need to delegated team resources and urgency of need to appropriateness of service response.</li></ul>About us We may close the advert early, if we receive a sufficient number of applicants, so please apply as soon as possible.About UsLeicestershire Partnership NHS Trust (LPT) provides a range of community health, mental health and learning disability services for people of all ages. Delivered through over 100 settings from inpatient wards to out in the community, our 6,500 staff serve over 1 million people living in Leicester, Leicestershire and Rutland.We aim to develop a workforce that reflects our community. We actively implement equal opportunities in employment and service delivery and seek people who share our commitment. We strongly encourage applications from all sections of the community, particularly from underrepresented groups.Details of our benefits, leadership behaviours and other important information can be found in the Information for Applicants, please view the supporting documents.We will consider requests to work alternative hours or varied working patterns in line with our flexible working policy.For all substantive roles, new staff (excluding medical staff) are appointed subject to a 6-month probationary period (see Probation Policy).All jobs will require permission to work in the UK.For all jobs the cost of any DBS disclosure required will be met by the individual. This will be deducted from salary once started.Applicants at risk within the local NHS who meet essential criteria will have preference for interview. Job description Job responsibilities If you like what you've read and would like more information on the duties and responsibilities of this role, please click on the attached Job Description and Person Specification. Job description Job responsibilities If you like what you've read and would like more information on the duties and responsibilities of this role, please click on the attached Job Description and Person Specification. Person Specification Qualifications Essential <ul> <li>If you like what you've read and would like more information on the duties and responsibilities of this role, please click on the attached Job Description and Person Specification.</li> </ul> Experience Essential <ul> <li>If you like what you've read and would like more information on the duties and responsibilities of this role, please click on the attached Job Description and Person Specification.</li> </ul>Person Specification Qualifications Essential <ul> <li>If you like what you've read and would like more information on the duties and responsibilities of this role, please click on the attached Job Description and Person Specification.</li> </ul> Experience Essential <ul> <li>If you like what you've read and would like more information on the duties and responsibilities of this role, please click on the attached Job Description and Person Specification.</li> </ul>Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Leicestershire Partnership NHS Trust Address The Orchard Medical Pratice,Orchard Road, Broughton Astley,Leicester,LE9 6RG Leicester Leicestershire LE9 6RG Employer's website

The Vacancy Do you take pride in delivering excellent customer service? Do you get satisfaction from a role that involves multi-tasking and finding solutions? Do you enjoy organising and facilitating social events? McCarthy Stone is the leading UK's retirement living providers. We are looking for a House Manager to join our team at Latham Court in Sandbach. Latham Court was purpose built by McCarthy &amp; Stone for independent retirement living. The development consists of 39 one and two-bedroom retirement apartments for the over 60s. Hours: 30 hours per week Monday to Friday. We can be flexible around school hours. Salary: £21,490.34 Benefits: Group personal pension, life assurance, Employee Assist Scheme, and flexible working hours working in the most beautiful surroundings, generous annual leave entitlement. About the Role of a House Manager We are seeking a customer centric House Manager to exemplify the high-quality customer standards that we are renowned for. Our House Manager's key role is to enhance our Homeowner's quality of life and enable them to maintain their independence. This is a diverse role encompassing high level customer service and front of house and facilities management. The successful candidate will be responsible for building a strong community with our homeowners through event coordination, and regular meetings to report company updates and address the priorities of our residents. Some of the House Manager duties within this role include: <ul> <li>Welcoming new Homeowners and supporting them to settle into their apartments.</li></ul><ul> <li>Providing a professional front of house service and dealing all visitors in a friendly manner.</li></ul><ul> <li>Being the first point of contact for all our Homeowners and offering them help, support and advice as necessary.</li></ul><ul> <li>Working in collaboration with our partners and suppliers to ensure the smooth running of the estate</li></ul><ul> <li>Being the 'face' of McCarthy Stone for the families and friends of our Homeowners.</li></ul><ul> <li>Dealing with Homeowners issues with sensitivity and understand the need for confidentiality and respect their privacy.</li></ul><ul> <li>Managing the development -gardens and grounds - in an efficient and effective manner, providing our Homeowners with a safe, secure, well maintained, and pleasant environment</li></ul><ul> <li>Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.</li></ul><ul> <li>Ensuring that all Health and Safety requirements are adhered to.</li></ul>The successful candidate will have the following key competencies: <ul> <li>Excellent communication skills with a real "can do" attitude.</li></ul><ul> <li>Extensive experience in a professional customer service orientated position.</li></ul><ul> <li>A professional approach with high quality standards.</li></ul><ul> <li>Thrives in a busy a varied role, where every day will be different.</li></ul><ul> <li>Be resilient and can problem solve effectively.</li></ul><ul> <li>An awareness of basic Health and Safety will be a distinct advantage.</li></ul><ul> <li>A good level of computer literacy including Microsoft Word and Outlook.</li></ul><ul> <li>Previous/current work based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.</li></ul>As part of Your McCarthy Stone, a successful and fast expanding national company, you'll get all the training and support you need to help you meet your career goals from our internal experts. This includes courses such as basic first aid, working safely in the workspace, Dementia Friends training and many more. Could this role be the perfect job for you? Apply now! All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date. McCarthy Stone celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background. About Us As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of May 2024, McCarthy Stone operates 538 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2024 as well as making the Great Place to Work Wellbeing list! Our Customers The Benefits 24 days annual leave Pension plan Life assurance Employee assistance helpline Health screening Eyecare voucher scheme Long service award Testimonials "I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. It's a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team." Linda Diamond - House Manager "Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks ... it's all about our great people and how welcome they make you feel ... even if it was through a screen!" Andrea Waldron - Senior HR Business Partner "From my first week I felt like part of the team, everyone is helpful and pro-active, which is crucial in a fast paced environment. I've had the opportunity to work on some exciting projects, it's a very 'hands-on' approach here with plenty of opportunity to be involved and play a part in delivering developments." Emily Bishop - Principal Planning Associate "Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment, watching them settle in and make friends, and then watching them lead a happy and carefree retirement is very rewarding." Caroline Craig-cordel - Sales Consultant "I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier, every day. And what we do is so important to our homeowners! In my marketing career before I couldn't dream about customers sharing their thoughts about my campaigns, but here it happens all the time." Stan Smolyar - Head of Brand Previous Next

Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people's lives. Housing Officer Kingsmead, London based with a balance of home and office working £39,595 - £41,679 per year 37.5 hours per week - Monday to Friday - 9:00am to 17:00pm We have opportunities for Housing Officers to join our Housing Operations team, based in London where you will be a member of a smaller sub team of five. The ideal candidates will be ambitious and looking for an opportunity to learn and grow within the organisation. You will be joining an experienced team with a wealth of knowledge and willing to support progress. The role of Housing Officer will include: <ul> <li>Effective management of Anti-Social Behaviour cases</li> <li>Collaboration with colleagues in Property Services and Lettings to ensure the effective allocation of void properties</li> <li>Managing tenant expectations about repairs and escalating any property maintenance issues affecting tenant welfare via appropriate channels</li> <li>Managing complaints about service delivery</li> <li>Working with colleagues in other service areas to help the organisation meet its compliance obligations (Fire safety, water hygiene, gas safety and data protection)</li> <li>General advice on all aspects of tenancy to enable sustainability</li> <li>Working with a range of external agencies to resolve a range of issues affecting tenant welfare including Domestic Abuse, Anti-Social Behaviour and Safeguarding</li> <li>Working with administrative colleagues to complete a range of tenancy management process including tenancy conversions, permissions, mutual exchanges, successions and service charges</li> <li>Enforcement of tenancy breaches</li></ul>Skills and experiences: <ul> <li>Proven history and experience with front line customer service</li> <li>Good understanding of internal working culture and policy and procedures</li> <li>Excellent communication skills both verbal and written</li> <li>Proficient user of Microsoft packages including Word, Excel, Outlook and Teams</li> <li>Knowledge of internal systems such as SAP and React is desirable</li> <li>Travel is a requirement of the role, therefore a full valid driving licence is essential</li></ul>Why work for us? Sanctuary Housing is one of the UK's leading social landlords, providing around 70,000 homes across England. We give our residents good quality, affordable homes in communities that they can be proud of. As part of a not-for-profit organisation, we reinvest any surplus we make back into the local communities we serve. Our Benefits As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering: <ul> <li>25 days annual leave </li> <li>A pension scheme with employer contributions from Sanctuary</li> <li>Life Assurance</li> <li>Employee Advice Service including counselling</li> <li>Cycle to Work scheme</li> <li>Voluntary health plans </li> <li>Employee discounts </li> <li>Wellbeing support and tools</li> <li>Employee recognition scheme</li> <li>Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues</li> <li>Role salary is £37,207 with an additional policy allowance of £2,388 per annum (rising to £39,165 with an additional policy allowance of £2,514 per annum after 12 months, subject to satisfactory performance)</li></ul>View the job profile (if the link is unavailable please visit the Sanctuary careers website) Closing Date: 19 January 2025 Before you apply, please ensure you have an updated copy of your CV. If you're unsure about any details or have questions about the role, our fantastic talent team will be happy to help you - <a href="mailto:housing.recruitment@sanctuary.co.uk" target="_blank">housing.recruitment@sanctuary.co.uk</a> We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application. For an insight into what it's like to work for us, take a look at our company page on Linkedin Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status. Building Equality and Diversity Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent illegal working. A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.

Housing Officer

Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people's lives. Housing Officer Leeds £32,242 - £33,939 per year 37.5 hours per week We are looking for a Housing Officer to join our Housing team, based in Leeds. You will be responsible for the tenancy management of a patch of social housing and homeownership properties within the local area. This will involve making sure that our properties are safe and attractive places to live and ensuring that tenancies are being conducted in a satisfactory way. The role includes tenancy sign ups, void management, compliance responsibilities, anti-social behaviour management and the full range of housing management. If you have experience in property or tenancy management and providing high quality customer service, then this could be the role for you. It is essential you hold a full driving licence and have use of a car for business use. The role of Housing Officer will include: <ul> <li>Delivering high quality housing management services meeting the needs and expectations of current and future residents and the wider community</li> <li>Providing an effective tenancy and resident customer service which is in line with policies and procedures</li> <li>Managing tenant expectations regarding repairs and escalating any property maintenance issues affecting resident welfare via appropriate channels</li> <li>Dealing with complaints about service delivery focusing on first contact resolution and learning from this to help to develop an excellent customer service</li> <li>Working with colleagues in other service areas to help the organisation meet its compliance obligations (fire safety, water hygiene, gas safety and data protection)</li> <li>Delivering general advice on all aspects of tenancy to enable sustainability</li> <li>Working with a range of external agencies to resolve a range of issues affecting resident welfare including Domestic Abuse, Anti-Social Behaviour and Safeguarding</li></ul>Skills and experiences: <ul> <li>NVQ3 in relevant area</li> <li>Proven experience of undertaking a similar role delivering high quality tenancy services within property or tenancy management</li> <li>Excellent skills in analysing and diagnosing problems and implementing solutions</li> <li>Excellent customer service and customer care skills</li> <li>Proven experience of good practice resident involvement activities</li> <li>An understanding of Microsoft Office packages including Word, Excel and Outlook</li> <li>Excellent communication skills both verbal and written</li> <li>Working knowledge of relevant regulations and good practice</li> <li>Travel is a requirement of the role, therefore a full valid driving licence is essential</li></ul>Why work for us? Sanctuary Housing is one of the UK's leading social landlords, providing around 70,000 homes across England. We give our residents good quality, affordable homes in communities that they can be proud of. As part of a not-for-profit organisation, we reinvest any surplus we make back into the local communities we serve. Our Benefits As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering: <ul> <li>25 days annual leave (rising to a maximum of 30 days) plus public holidays</li> <li>A pension scheme with employer contributions from Sanctuary</li> <li>Life Assurance</li> <li>Employee Advice Service including counselling</li> <li>Cycle to Work scheme</li> <li>Voluntary health plans </li> <li>Employee discounts </li> <li>Wellbeing support and tools</li> <li>Employee recognition scheme</li> <li>Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues</li> <li>£32,242 per annum (rising to £33,939 per annum after 12 months, subject to satisfactory performance)</li></ul>View the job profile (if the link is unavailable please visit the Sanctuary careers website) Closing Date: 31 January 2025 If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you - <a href="mailto:housing.recruitment@sanctuary.co.uk" target="_blank">housing.recruitment@sanctuary.co.uk</a> We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application. For an insight into what it's like to work for us, take a look at our company page on Linkedin Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status. Building Equality and Diversity Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent illegal working. A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.

Equans is looking for a Resident Liaison Officer to join our team in Saffron Walden and surrounding areas. This is a full time, permanent role. On offer is a salary of £26,000 - £31,000 depending on skills and experience, company vehicle and benefits package. What will you deliver? <ul> <li>To provide consultation and support to residents prior to, during and after works to their homes, ensuring high levels of customer satisfaction</li> <li>Managing the customer/resident journey whilst following the client and company engagement procedures</li> <li>To develop effective working relationships with residents, clients, subcontractors, site-based personnel, local stakeholders, the local community and the Customer Care Department</li> <li>Carry out choice events, consultation events and individual consultation with residents regarding future work.</li> <li>Carry out individual resident inductions to include - introduction to Equans, the CLO/RLO process, scope of works, property and personal belongings condition surveys inclusive of photographs for evidence</li> <li>Complete resident profiling and work with the site management team to implement effective working practices and discuss with the Client's customer care team where appropriate</li> <li>Agree access arrangements with the resident and book appointments to enable the work to their home</li> <li>Organise and provide support needs: packing boxes, dust sheets, storage and other facilities as required and agreed.</li> </ul> What can we offer you? On offer is a salary of £26,000 - £31,000, car and benefits package, which includes; <ul> <li>24 days annual leave (+ public holidays)</li> <li>Life Cover equivalent to 1 times annual salary</li> <li>Employee discount shopping schemes on major brands and retailers</li> <li>Gym membership discounts </li> <li>Cycle to work scheme </li> <li>Holiday purchase scheme</li> <li>2 corporate social responsibility days per year</li> <li>Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes</li> <li>Attractive Employee Referral Rewards Scheme</li> <li>Access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network</li> <li>24/7 Employee Assistance Program and access to mental wellbeing app</li> </ul> Who are we looking for? <ul> <li>Previous experience within a customer service based role</li> <li>Previous resident liaison experience within the construction / social housing sector</li> <li>Basic understanding of construction and social housing</li> <li>Familiarisation of GDPR regulations</li> <li>Computer literate in MS office</li> <li>Full UK driving license</li> </ul> Who are we? Equans is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros. In the UK &amp; Ireland, Equans is a provider of technical, FM, regeneration and energy services - with specialist capabilities in smart buildings, green mobility, district &amp; embedded energy and decentralised renewables. Equans' 13,500 UK &amp; Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital &amp; industrial transitions that are redesigning the way we move, work and live. Equans is a Bouygues group company. What's next? If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch. At Equans we're committed to delivering a culture where everyone's voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you'll find a welcoming and open workplace where you're supported and encouraged to be your true self at work. You'll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network. For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements. The Equans Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to Equans Managers.

Resident Liaison Officer

About the Role Base Location: Oxford Salary: £33,063 - £38,404 + a range of other benefits to support your family, finances and wellbeing. Working Pattern: Permanent | Full time | Office based We are looking for aCommunity Liaison Officer to join our busy team! At SSEN we have created a team of Customer and Community advisors to improve and tailor the way we communicate with our customers within the communities we serve. This is an exciting role where you'll face plenty of challenges, including the weather! Other roles and responsibilities include, but are not limited to: <ul> <li>You'll be the local customer and community contact for customer related issues and will take the lead in building your network of local influencers and contacts, liaising with community organisations such as Parish Councils, Resilience Organisations and Residential Associations.</li> <li>Identify and plan for winter/storm scenario's, identifying areas for welfare and communication points to ensure our customers have all the support and information they need.</li> <li>Effectively manage customer expectations during power outages, ensuring they receive timely and accurate information relating to their power supply and will work closely with our emergency customer service centre to ensure customers on our Priority Service Register are contacted and are receiving the service most appropriate for their needs.</li> <li>Provide feedback from events, communities and individuals into the business areas in order to improve customer satisfaction scores and prevent complaints.</li> </ul>What do I need? To be considered for this role, we would love you to have: <ul> <li>A good understanding of SSE's businesses along with previous experience in customer service and event organisation.</li> <li>Strong presentation skills with first class written and oral communication skills and the ability to build productive relationships with individuals.</li> <li>This is a customer facing role therefore it is important that you are passionate about giving a 10/10 customer service at all times.</li> <li>The ability to integrate and work closely with the team and take initiative when required. You should have the capacity to deliver high quality work in a demanding environment with a flexible approach that is balanced by a determination to get the job done.</li> </ul>On occasions there will be a requirement to work out of core hours and travel will be required therefore you must have a full UK driving license and a flexible approach to working hours and travel. About our Business SSEN Distribution powers 3.9 million homes and businesses in communities across central southern England and the north of Scotland. Our team of more than 4,200 highly skilled people keep customers connected to a safe and reliable supply of electricity whilst developing the flexible networks that are vital for the future. We power communities to thrive today and create a net zero tomorrow. Why not join us and help power change, we're looking for great people who love working with others to achieve great results. You'll be empowered to make the right decisions for our customers and have the space to take accountability for the work you do. You'll be working as part of a bigger team, enabling net zero, so teamwork will be essential. As a part of our business, you become part of something bigger - an established company with a reputation for looking after our people, offering secure and rewarding roles where safety is our number one priority. What's in it for you? An excellent package with 34 days holiday entitlement, enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing and much more, view our full benefits package on our careers site. As an equal opportunity employer we encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and commit to providing any reasonable adjustments required during the application, assessment and upon joining SSE. Search for 'Inclusion &amp; Diversity at SSE' to find out more. Next Steps All applications should be submitted online, and I'll be back in touch after the vacancy closing date to let you know the outcome. If you would like to discuss any working differently requirements or adjustments you may require throughout the recruitment and selection process, please contact <a href="mailto:kim.annink@sse.com" target="_blank">kim.annink@sse.com</a> or 01738 344051. Before commencing employment with SSE, you'll be required to fully complete our pre-employment screening process consisting of a basic criminal records and credit check. #LI-COM #LI-KA3 #LI-DIST

Community Liaison Officer

About the Role Base Location: Swindon Salary: £33,063 - £38,404 + a range of other benefits to support your family, finances and wellbeing. Working Pattern: Permanent | Full time | Office based We are looking for aCommunity Liaison Officer to join our busy team! At SSEN we have created a team of Customer and Community advisors to improve and tailor the way we communicate with our customers within the communities we serve. This is an exciting role where you'll face plenty of challenges, including the weather! Other roles and responsibilities include, but are not limited to: <ul> <li>You'll be the local customer and community contact for customer related issues and will take the lead in building your network of local influencers and contacts, liaising with community organisations such as Parish Councils, Resilience Organisations and Residential Associations.</li> <li>Identify and plan for winter/storm scenario's, identifying areas for welfare and communication points to ensure our customers have all the support and information they need.</li> <li>Effectively manage customer expectations during power outages, ensuring they receive timely and accurate information relating to their power supply and will work closely with our emergency customer service centre to ensure customers on our Priority Service Register are contacted and are receiving the service most appropriate for their needs.</li> <li>Provide feedback from events, communities and individuals into the business areas in order to improve customer satisfaction scores and prevent complaints.</li> </ul>What do I need? To be considered for this role, we would love you to have: <ul> <li>A good understanding of SSE's businesses along with previous experience in customer service and event organisation.</li> <li>Strong presentation skills with first class written and oral communication skills and the ability to build productive relationships with individuals.</li> <li>This is a customer facing role therefore it is important that you are passionate about giving a 10/10 customer service at all times.</li> <li>The ability to integrate and work closely with the team and take initiative when required. You should have the capacity to deliver high quality work in a demanding environment with a flexible approach that is balanced by a determination to get the job done.</li> </ul>On occasions there will be a requirement to work out of core hours and travel will be required therefore you must have a full UK driving license and a flexible approach to working hours and travel. About our Business SSEN Distribution powers 3.9 million homes and businesses in communities across central southern England and the north of Scotland. Our team of more than 4,200 highly skilled people keep customers connected to a safe and reliable supply of electricity whilst developing the flexible networks that are vital for the future. We power communities to thrive today and create a net zero tomorrow. Why not join us and help power change, we're looking for great people who love working with others to achieve great results. You'll be empowered to make the right decisions for our customers and have the space to take accountability for the work you do. You'll be working as part of a bigger team, enabling net zero, so teamwork will be essential. As a part of our business, you become part of something bigger - an established company with a reputation for looking after our people, offering secure and rewarding roles where safety is our number one priority. What's in it for you? An excellent package with 34 days holiday entitlement, enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing and much more, view our full benefits package on our careers site. As an equal opportunity employer we encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and commit to providing any reasonable adjustments required during the application, assessment and upon joining SSE. Search for 'Inclusion &amp; Diversity at SSE' to find out more. Next Steps All applications should be submitted online, and I'll be back in touch after the vacancy closing date to let you know the outcome. If you would like to discuss any working differently requirements or adjustments you may require throughout the recruitment and selection process, please contact <a href="mailto:kim.annink@sse.com" target="_blank">kim.annink@sse.com</a> or 01738 344051. Before commencing employment with SSE, you'll be required to fully complete our pre-employment screening process consisting of a basic criminal records and credit check. #LI-COM #LI-KA3 #LI-DIST

Location - LONDON Bespoke Britannia has an excellent opportunity for an experienced House Manager to help run multiple private household based both in London and internationally. As the house manager you will ensure the smooth operation of multiple residences and vehicles across various international locations. This includes coordinating all staff travel, logistics, and household preparations for the Principal and his guests. The ideal candidate will be highly organized, proactive, and capable of managing multiple tasks simultaneously. You will report to the Executive Assistant of the principal on a daily basis and to the Principal himself on a regular basis. Job Role <ul><li>Planning - You will need to be able to prepare and execute comprehensive operation plans for all departments in the house with regards to maintenance, repair, sanitation, energy conservation and staff uniforms. You will also have responsibility for financial playing including salary administration.</li><li>Organizing - You will be involved in the recruitment and selection process of staff. The ability to implement staff objectives pertaining to functional responsibilities, performance planning and staff reviews to ensure that house is running efficiently. You will ensure all homes are prepared for family stays or guest visits, with attention to detail for catering, cleaning, and overall presentation. You will also make sure that all vehicles are maintained area ready for use.</li><li>Administration - You will be able to set our clear guidelines for staff, scheduling meetings and keeping open lines of communication. The House Manager is also responsible for documents such as accounting work, month end reports and ad-hoc admin tasks. You will also be responsible for processing staff expenses, track budgets, and ensure timely payment of staff salaries.</li><li>Staff Coordination: Manage household staff and liaise with Principal's executive team, creating and maintaining staff rosters, vacation schedules, and ensuring adequate security and any other third party personnel when required. Management of all household staff in all locations ensuring equality of treatment and consistent high standards of all staff service.</li></ul>• PACKAGE <ul><li>The client is offering a long-term PAYE role for the right candidate, up to £80,000 DOE.</li><li>Hours - To be arranged with the Principal, more hours will be required when the family are home, the majority of the year will but much less due to the families' movements.</li><li>Immediate start available for the right person.</li><li>Great work life balance</li><li>There is no accommodation supplied, you will need to live within commutable distance of Mayfair.</li></ul>CANDIDATE REQUIREMENTS <ul><li>You must hold a professional management qualification and have been working in a similar role managing a large private household.</li><li>You must hold a current DBS or be willing to have one.</li><li>Strong administration and communication skills are essential to this role.</li><li>We are looking for someone that is self-motivated, has the ability to manage their own workload and manage a team upwards of twenty staff at any one time.</li><li>You will also need to have the flexibility to adapt to different work patterns and be able to travel internationally at short notice when required.</li></ul>

Join our housekeeping team as a manager for a career with more shine! There's something special about creating unforgettable moments for people on holiday. As an Accommodation Manager at Parkdean Resorts, you'll be at the heart of the action, turning arrivals into smiles and making every guest feel right at home from the moment they step onto our park grounds. So, why Parkdean Resorts? Well, besides the one-of-a-kind team culture, stunning locations across the UK, and the chance to work with the UK's largest holiday park organisation, we can offer: <ul> <li> Annual Management Bonus scheme </li> <li> The chance to develop your skills and boost your career across our 66 parks - as one of the best in the biz when it comes to apprenticeships, we've got your back when it comes to training! </li> <li> You're never on your own with our Employee Assistance Programme! It comes with a 24/7 confidential helpline for counselling and support- because your wellbeing is our top priority. </li> <li> A 50% discount for you and a 25% discount for friends and family when booking your holiday with us. </li> <li> A team member discount of 30%, available on everything from fabulous food to delicious drinks and even our fun leisure activities. </li> <li> Score awesome discounts! From tasty meal kits like Hello Fresh to your favourite local gyms, we've got deals on lots of brands just for you.</li> </ul>We want to be a force for good and caring for our parks, people, and planet is a natural component of the way we do business. We celebrate our people, communities and natural environment, enabling us to enhance the amazing memories we create for many years to come. What you will be doing... <ul> <li> Hiring, welcoming, and training a top-notch cleaning team. </li> <li> Making sure you have the right number of cleaners trained to our required standards to consistently meet overall number of cleans, cleaning times, and cost per clean. </li> <li> Planning and executing weekly, monthly, and quarterly plans, developing the team through data analysis. </li> <li> Implement processes to improve performance, and manage various budgets, including laundry and consumables. </li> <li> Helping your team grow with on-going training and opportunities to level up their skills. </li> <li> Making sure your team has all the right tools and supplies to work efficiently and get the job done perfectly. </li> <li> Diving into guest feedback to find new ways to improve, then turning those great ideas into action for an even better stay. </li> <li> Keeping an eye on cleaning standards, spotting any areas that need a little extra sparkle, and working with your team to make sure everything shines! </li> </ul>Are we the right fit for you? At Parkdean Resorts we don't leave unforgettable moments to chance. We pitch in, we have fun, and we grow, inspiring each other to make great things happen every, single, day. We're Parkdean people, and we do everything we can to ensure our guests and owners can holiday like they mean it! Parkdean Resorts is committed to Safeguarding and promoting the welfare of children and vulnerable adults. Background checks including DBS (or equivalent) will be carried out if appropriate. We want to do all we can to create an environment and recruitment process where people feel safe and comfortable to talk about disability. For any reasonable adjustment requests, please contact Stephanie at <a href="mailto:stephanie.wood@parkdean-resorts.com" target="_blank">stephanie.wood@parkdean-resorts.com</a>

Accommodation Manager

Project Worker The Limes, 12 Camps Road, Haverhill, CB9 8HB £12.50 per hour 37.5 hours per week Sanctuary Supported Living is delighted to be recruiting for a Project Worker at our Homelessness Service at The Limes, Haverhill. At Sanctuary Supported Living, we specialise in delivering a wide range of personalised housing, care, and support services to help people across England to live as independently as possible. We're a national organisation, but we're not-for-profit and we think locally by putting our customers at the heart of what we do. We're committed to being our best and helping customers to be their best, as we support them on their pathways for independence. No matter your job - delivering support directly or working in our offices to support our frontline teams - your work makes a difference every day. And working with us isn't just another job. It's rewarding, inspiring, exciting and it provides an opportunity to make a real, positive impact on people's lives. Plus, we'll support you in reaching your aspirations and career goals, through comprehensive training and benefits. The role of Project Worker will include: <ul> <li>Providing support to encourage our customers who have faced homelessness to maximise their own potential and independence</li> <li>Assessing customers' needs by writing and updating support plans</li> <li>Being a first point of call to receive and direct all customer queries</li> <li>Developing relationships with customers, ensuring that customers maintain personal choice, privacy, and dignity</li> <li>Liaising with external support links to improve customers' confidence, health and wellbeing and offer training and encouragement towards employment and education</li> <li>Handling occasional emergency situations</li> <li>Keeping accurate and high-quality written records</li></ul>Skills and experiences: <ul> <li>Experience of working with adults who have experienced homelessness</li> <li>Enthusiastic and flexible with a strong "can-do" attitude</li> <li>Ability to work as part of a team and on own initiative</li> <li>Strong organisational skills as well as functional literacy and numeracy</li> <li>Ability to react quickly to changing priorities whilst working to deadlines and targets</li> <li>NVQ3 in Health and Social Care, or willingness to work towards is essential</li></ul>Are you ready to be your best? Brilliant work deserves brilliant benefits! As part of our commitment to making Sanctuary Supported Living a great place to work, here are just some of the ways we'll reward you: <ul> <li>At least 25 days paid holiday, rising to 30 days after 5 years' service (plus public holidays)</li> <li>A pension scheme with employer contributions</li> <li>A variety of online discounts and rewards from major retailers</li> <li>Health and well-being plans</li> <li>Life assurance</li> <li>Family friendly arrangements, including opportunities for flexible working</li> <li>Tax efficient savings through our Cycle to Work scheme</li> <li>A wide range of learning and development opportunities</li></ul>Job Reference: 222959 Closing Date: 2 February 2025 We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application. Building Equality and Diversity Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent illegal working. An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.

Project Worker - Homelessness

Bank Waking Night Concierge Merchants Terrace, 92-94 London Road, Kings Lynn, Norfolk PE30 5EU £11.61 per hour Hours as and when required Sanctuary Supported Living is delighted to be recruiting for a Bank Concierge at our Homelessness Scheme at Merchants Terrace, Kings Lynn. At Sanctuary Supported Living, we specialise in delivering a wide range of personalised housing, care, and support services to help people across England to live as independently as possible. We're a national organisation, but we're not-for-profit and we think locally by putting our customers at the heart of what we do. We're committed to being our best and helping customers to be their best, as we support them on their pathways for independence. No matter your job - delivering support directly or working in our offices to support our frontline teams - your work makes a difference every day. And working with us isn't just another job. It's rewarding, inspiring, exciting and it provides an opportunity to make a real, positive impact on people's lives. Plus, we'll support you in reaching your aspirations and career goals, through comprehensive training and benefits. The role of Bank Concierge will include: <ul> <li>Being a first point of call to receive and direct all customer queries</li> <li>Developing good relationships with customers, helping them develop life skills</li> <li>Handling occasional emergency/challenging situations</li> <li>Going above and beyond to ensure an excellent service is provided to our customers</li> <li>Occasionally organising and running social activities</li> <li>Some health and safety responsibilities e.g. fire safety checks</li> <li>Ensuring the security of the service is maintained</li> <li>Writing and updating customer notes</li></ul>Skills and experiences: <ul> <li>Experience of working with young people or vulnerable adults, people with mental health needs or substance misuse</li> <li>Previous experience working under challenging circumstances</li> <li>Good communication skills</li></ul><ul> <li>Ability to use IT systems confidently</li></ul>Are you ready to be your best? Brilliant work deserves brilliant benefits! As part of our commitment to making Sanctuary Supported Living a great place to work, here are just some of the ways we'll reward you: <ul> <li>A variety of online discounts and rewards from major retailers</li> <li>Health and well-being plans</li> <li>A wide range of learning and development opportunities</li></ul>Job Reference: 222967 Closing Date: 26 January 2025 We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application. Building Equality and Diversity Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent illegal working. An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.

Bank Concierge - Homelessness

We are looking to recruit a highly motivated Supported Housing and Welfare Rights Officer to our Housing and Welfare Rights Team based in Stockport. The Supported Housing and Welfare Rights Team provide a warm, friendly and responsive service to all clients supported by Creative Support offering support and guidance to clients, staff and partner agencies on matters relating to tenancies, housing law, welfare benefits advice and budgeting. Creative Support own and manage a portfolio of supported accommodation across the country for the purpose of enabling vulnerable adults with different needs to maintain a tenancy within the community. You will be responsible for a caseload of tenants residing in our supported accommodation, managing all tenancy related tasks including sign ups, Housing Benefit claims, arrears management, tenancy enforcement action and voids monitoring. You will take prompt, appropriate action to resolve cases and support our tenants to maintain their tenancies. You will be friendly, approachable and confident and able to communicate clearly with clients, staff and other partner agencies. You should not be averse to dealing with sometimes challenging and / or emotional cases and will demonstrate professionalism and empathy as necessary. You will ideally have some knowledge of the current Housing Benefit system. You will need to be self-motivated with a keen interest in rules and regulations and how we can use this knowledge to better achieve positive outcomes for our tenants and maximise Creative Support's income from its housing stock. This role also involves regular, regional travel. For an informal discussion about the role please contact Catherine Reilly-Cooper, Head of Supported Housing on 0161 238 7654. Vacancy Reference Number: 80958 Applications for this role must be submitted via the Creative Support website using the above vacancy reference number Full training is provided, as is the opportunity to work towards QCF Diploma in Health and Social Care. Benefits of working with Creative Support include a probationary bonus, pension contributions, 33 days Annual Leave and company paid enhanced DBS. We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold award. We can only accept applications from candidates who are located in and eligible to work within the UK. - This post will not be open to Sponsorship under the UKVI scheme Application Instructions: To apply, candidates must complete the online application form located on our company website via the listing for the above reference numbered role. We do not accept CV's as a method of application. A list of all roles available can be located at: <a href="http://www.creativesupport.co.uk" target="_blank">www.creativesupport.co.uk</a> Completed Application Forms must be submitted to our Head Office address (below) or emailed to be considered for the vacancy. If you have not received a response to your application within 10 working days of the closing date please accept this as notification of an unsuccessful application. Unsuccessful applicants must wait 6 months before reapplying. We do not provide outcomes for unsuccessful applications. For role or application queries please email <a href="mailto:recruitment@creativesupport.co.uk" target="_blank">recruitment@creativesupport.co.uk</a> Recruitment Department, Creative Support Ltd, Wellington House, 131 Wellington Road South, Stockport, SK1 3TS

Supported Housing Officer

We are seeking to recruit a Housing Officer. The Housing Officer will be primarily responsible for the smooth running and cleaning needs of the onsite housing accommodation which consists of 29 houses, 8 flats and 8 houses in multiple occupancy (HMO). Additionally, the post holder will assist with quality auditing the cleaning contractors of all Babraham Institute Departments as required by the Housing Manager. The Housing Officer will be a main point of contact for the campus tenanted housing facility, which involves answering phone enquiries, monitoring and answering emails and dealing with any events that may arise in a professional manner. The Housing Officer will manage a diary of new tenancy arrivals and departures and carry out check in, check outs and issuing of keys. It would be desirable if the candidate had previous experience working in an accommodation facility, managing accommodation and/or experience having cleaning responsibilities in an office environment. The suitable candidate will be able to work as a team member, have a flexible approach to ADHOC duties and be able to adapt to change. A full job specification and role requirements can be found attached to this vacancy. Closing date for applications is Sunday, 19th January 2025. However, we reserve the right to close the vacancy early depending on the volume of applications received. The Babraham Institute welcomes applications from all sections of society. NO AGENCIES PLEASE The Babraham Institute holds a silver Athena SWAN award and is committed to promoting and developing a culture of excellence, diversity and mutual respect that supports the Institute's ambitions and attracts highly motivated and talented people. The Babraham Institute abides by the principles of the government's Disability Confident Scheme and has a positive approach to employing disabled people.

Housing Officer (Babraham Campus Engineering)

Start the New Year with a Rewarding Career: Join Our Team as a Premises Officer Join our dynamic Team at Sefton Council as a Premises Officer and start the new year with a fulfilling career. Why Choose Sefton Council? <ul> <li> Small Teams, Big Impact: Be a valued member of our close-knit teams. </li> </ul> <ul> <li> Manageable Caseloads: Maintain work-life balance with manageable caseloads. </li> </ul> <ul> <li> Strong Supervision and Support: Access regular supervision and professional development. </li> </ul> <ul> <li> Commitment to Excellence: Uphold high standards in safeguarding children and families. </li> </ul>Key Responsibilities: Support staff with professional guidance and intervention, identify and manage risks to ensure effective case management, work with partners to assess and meet family needs, monitor performance to drive service improvement, promote services and build partnership networks, and ensure family participation and engagement in service delivery. Additional Duties: Develop and deliver a plan to manage all Council-run Family Hub buildings across Sefton. Ensure buildings are maintained to a satisfactory standard and compliant with statutory requirements. Liaise with contractors for repairs and maintenance. Coordinate the use of facilities and ensure they meet service standards. Attend training and contribute to the development of Children's Services. Maintain health and safety standards and ensure compliance. Manage security, heating, lighting, and regular checks of the premises. Implement a Centre Maintenance Programme for high standards of repair. Perform general porterage, cleaning, and maintenance tasks. Undertake health and safety roles, including fire alarm testing and risk assessments. Ensure cleaning standards are maintained and address any issues. Be Part of Something Exciting in the New Year Join Sefton now and be part of our improvement journey. We have opportunities for Family Hub Managers. Make a fresh start in the new year with a career that truly makes a difference. We reserve the right to close this ad early if the demand is met. Equal Opportunities EQUAL OPPORTUNITIES Sefton Council strives to ensure that our workforce is inclusive and representative of our communities. A diverse workforce is important to us, our staff bring with them a wide range of experiences, views, ideas, and innovations, and we are committed to providing an environment that recognises, respects, and values everybody's identity, where individual differences are strengths and where everyone can thrive and maximise their potential. We are always open to learning and growing as an organisation, and we welcome new ideas and initiatives that promote equality, diversity and inclusion. We are an Equal Opportunities Employer; all candidates will receive equal treatment. Our decision to appoint will be based upon whether an individual's skills, experience, qualifications, and abilities make them the most suitable candidate for the role. GUARANTEED INTERVIEW SCHEME Please note that all disabled applicants who meet the essential criteria for these jobs (as given in the Person Specification) and who want to apply under the Disability Confident Scheme will be invited to interview. If you are currently in care or have previously been in care, we provide a guaranteed interview scheme for care experienced people if you meet the essential requirements for the role. How to apply Please apply online via the link provided. Please note, we do not accept CV's (unless specified on the advert). Please fully complete the online application form.

Premises Officer

About Us We are proud to put our customers at the heart of everything we do. Our guiding purpose is: "Together we are turning houses into homes, growing and building stronger communities and making a positive difference to people's lives." Cottsway is a registered housing provider working in Oxfordshire, Gloucestershire, Wiltshire and Worcestershire. We are the largest affordable housing provider in the district of West Oxfordshire. We own and manage over 5,800 homes ranging from flats and bungalows to family homes, for rent and Low-Cost Home Ownership (LCHO). We have over 12,000 customers. Working for us Cottsway is a great place to work with a friendly, supportive and enthusiastic team dedicated to providing quality homes in thriving communities. We support and develop our people because we know that it is through them that we deliver the high standards of service that our customers say we provide. Based in the market town of Witney, we: • Offer competitive salaries and a range of benefits. • Support agile working. • Guarantee to interview all disabled applicants who meet the essential criteria for our vacancies. We are signed up to the Disability Confident Committed scheme. • Value people from a wide range of backgrounds and experience - whether you are an experienced housing professional or simply have an interest in working in our sector. About the role We are looking for an experienced housing professional to be the face of Cottsway delivering a comprehensive housing management service to our customers. You will report directly to the Tenancy and Neighbourhood Housing Manager and will be part of a dedicated team of Neighbourhood Housing Officers within a busy team. You will work in a mobile way, meeting with customers face to face providing a tenancy and neighbourhood management service. You will ensure an excellent standard of service delivery and customer focus to a defined patch of mixed tenure properties, the area you will manage is in and around the Gloucestershire region. These will include rented general needs, independent living, shared ownership, and leasehold properties. You will be responsible for estate management including monitoring grounds maintenance and communal cleaning services, voids, new tenancy creations, (sign-ups), changes of tenancy, tenancy support and management, nuisance, and anti-social behaviour cases. Resident involvement, along with the handling of service charge queries from customers. What we are looking for: • To be successful you will have specialist knowledge and experience in housing and neighbourhood management, along with current knowledge of housing law relating to tenancy agreements and tenancy management. • Excellent customer service delivery and ability to communicate with a range of customers is essential, bringing diplomacy, sensitivity, and tact to handling challenging situations. • Resilience and able to manage conflicting priorities and a busy workload to a high standard. • Proven problem solving and decision-making skills. • Experience of using IT systems to record and analyse data. • A full driving licence with use of a vehicle is essential. A DBS check will be required for the successful applicant as part of our pre-employment checks. In return, we provide: • A pension scheme with a minimum employee contribution of 3%, matched by a generous employer contribution of up to 10%. • Holiday entitlement starting at 25 days rising to 28 days after 2 years, plus bank holidays. • A flexible working policy to support agile working. • A discounted corporate gym and swimming membership, electric vehicle lease scheme and Costco membership. For an informal chat about the position please call Ali Owens, Tenancy &amp; Neighbourhood Housing Manager, on 07583 675872.

Neighbourhood Housing Officer

Housing Support Worker We're looking for a kind, compassionate and resilient Housing Support Worker to join our Homelessness service in Surrey. £24,939.00 per annum, working 35 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression. Want to feel like you have an exciting future? You'll feel at home here. Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning &amp; Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day. Housing Support Worker help to enable vulnerable people living in a variety of different tenures to manage their tenancies/ licences and prevent homelessness by providing a flexible and individually tailored support package. All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship. What you'll do: • Undertake key-working responsibilities for a caseload assigned by the Manager • Ensure that referrals to the service are managed effectively and in line with the referrals and assessment procedure • Undertake initial and assessments and continuous reviews of support needs and potential risks, and agree levels of support and actions • Create and review support/ action plans for providing appropriate housing-related support based on the assessment and reflecting the services and resources available • Develop and maintain links with key agencies and service providers in the local community • Empower customers to ensure they receive the benefits and services they are entitled to • Signpost customers to support services that can help them address additional support needs such as mental or physical health, employment and education, adult social care, domestic abuse and family support • Encourage and enable customers to pay their rent and other housing-related costs, and to ensure that rent accounts are managed effectively in conjunction with the relevant housing provider • Encourage and enable customers to adhere to all other conditions of their tenancies/ licences, eg maintaining a satisfactory living environment, refraining from anti-social behaviour, allowing access for essential work • Encourage and enable customers to take necessary steps to seeking and preparing for alternative accommodation where maintaining their current housing situation is unsuitable or unviable • Ensure that all safeguarding concerns are managed in line with safeguarding protocols and are reported to Contract Manager/Head of Operations, as appropriate • Undertake all administrative work and keep accurate and comprehensive customer records to professional standards • Adhere to Look Ahead's Policies and Procedures • Engage in learning and development activity to increase knowledge and skills • Work closely with the team and communicate openly • Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned by the manager within the remit of the service and contract. This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead About you: • Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement • Approachable and open behaviour • Prefers working as part of a group or team • Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement • Has a practical and logical mind and is naturally well organised • Flexible • Open to feedback and self development • Thrives on change and enjoys dynamic diverse environments • Is confident with high levels of self-esteem • Is respectful, articulate and sensitive in style of communication • Is essentially customer-focused • Is motivated towards excellence and improvement of personal performance with a can do attitude • Ability to cope positively with challenging and diverse behaviours What you'll bring: Essential: • Use of own vehicle • IT and functional skills • Positive attitude and can-do approach • Resilience • Flexibility • Good communication skills, written and verbally Desirable: • Experience working in homelessness, housing or support/care • Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector About us: Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us. We have a strong social purpose and we live and work by our values: • We focus on Excellence and innovation. • We are Caring and Compassionate. • We are Inclusive and Trusted. • We work in Partnership and are One-Team. Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Housing Support Worker

Housing Manager Buckinghamshire, Milton Keynes Permanent, Full Time (37.5 hours per week) Salary £32,000 pa to £38,000 pa (depending on skills and experience) plus great benefits including Health Cash Plan! Home, a place where you belong Join us as a Housing Manager at Home Group, in our awesome housing team across Northamptonshire and Milton Keynes. You'll be our face-to-face customer support to our estates, ensuring we provide safe homes and communities where people choose to live, while also ensuring our income is maximised. You'll provide first class customer service, delivering our customer promise every day! Typical day as a Housing Manager <ul> <li> You'll look after a number of patches and neighbourhoods (ably supported by our Community Housing Assistants). </li> <li> Through visibility, engagement with customers and proactivity on our estates, you'll really get to get to know our communities. This will help us to improve our local neighbourhoods. </li> <li> Proactively managing anti-social behaviours in our estates, responding to customer queries and complaints. </li> <li> Managing our voids process including liaising with local authorities. </li> <li> Carry out estate inspections, engaging and meeting with contractors on site, as well as carrying out and recording the routine safety and compliance checks in our buildings and communities. </li> </ul>Fancy going home each day knowing that you have helped change our customers lives for the better? You'll do that here, working for one of the Top Ten Great Places to Work in the UK! About You <ul> <li> You are experienced in the housing sector and understand housing management, housing law and as a bonus universal credit too! </li> <li> You have, or are willing to work towards Chartered Institute of Housing Level 3 </li> <li> Super organised and methodical in your approach, you're also a proactive self-starter with a "can do" positive attitude </li> <li> Passionate about delivering excellent customer service and have a genuine desire to help your customers. </li> <li> This job can challenge, especially when we're dealing with complaints, but your resilience will help you through. </li> <li> Confident working with external partners and stakeholders such as local authorities, MP's etc </li> <li> Like being part of a team but appreciate that this is a role where you'll spend most of your time working in our local estates. </li> </ul> Our team Looking for a job where you really belong? Where you can be, well you! Bring your uniqueness, brilliant skills and awesome experience to deliver amazing things for our customers. You'll join our team, who come from different walks of life and are here to support you as you make yourself at Home! Job details <ul> <li> This is a hybrid role and in an average week, you'll spend 3 days working from our community patches in Northampton / Milton Keynes and two days working from home. </li> <li> There is a close support network, we meet regularly on Teams and face to face on a quarterly basis. </li> <li> There may be some flexibility to adapt your working hours, do let us know about this when you meet us at the interview. </li> <li> We mainly work Monday to Friday with occasional evenings to meet with customers. The great news is that you'll be able to shape your own diary. </li> <li> To get from A to B, you'll need a vehicle insured for business purposes. The great news is that we'll pay your mileage! </li> <li> You'll need a Standard DBS check done and we pay for that. </li> </ul> A place where you belong Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA and Disability) support us all to be our best. Together we make Home Group a great place to work ! What's in it for you? <ul> <li> 34 days leave (this includes bank hols and a "me day" to use whenever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too! </li> <li> Health cash plan saving you from £1140 per annum. We'll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more. </li> <li> Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us. </li> <li> We Grow Our Own colleagues (not literally of course!), when you're ready for the next step in your career, you can grow with us! </li> <li> Colleagues really matters to us, that's why we're the 10 th Best place in the UK for Wellbeing. Our tools and support help you when you need them. </li> <li> Explore our benefits in detail on our website. </li> </ul> Find out more Click APPLY NOW to see our Housing Manager Job description , find out about us and for help to apply . Sometimes we close a job early, so don't delay or you might miss out. Finally, do let us know if there's anything we can do, to help you shine in our process at <a href="mailto:recruitment@homegroup.org.uk" target="_blank">recruitment@homegroup.org.uk</a>

Housing Manager

Housing Manager Northamptonshire, Kettering Permanent, Full Time (37.5 hours per week) Salary £32,000 pa to £38,000 pa (depending on skills and experience) plus great benefits including Health Cash Plan! Home, a place where you belong Join us as a Housing Manager at Home Group, in our awesome housing team across Kettering and surrounding areas. You'll be our face-to-face customer support to our estates, ensuring we provide safe homes and communities where people choose to live, while also ensuring our income is maximised. You'll provide first class customer service, delivering our customer promise every day! Typical day as a Housing Manager <ul> <li> You'll look after a number of patches and neighbourhoods (ably supported by our Community Housing Assistants). </li> <li> Through visibility, engagement with customers and proactivity on our estates, you'll really get to get to know our communities. This will help us to improve our local neighbourhoods. </li> <li> Proactively managing anti-social behaviours in our estates, responding to customer queries and complaints. </li> <li> Managing our voids process including liaising with local authorities. </li> <li> Carry out estate inspections, engaging and meeting with contractors on site, as well as carrying out and recording the routine safety and compliance checks in our buildings and communities. </li> </ul>Fancy going home each day knowing that you have helped change our customers lives for the better? You'll do that here, working for one of the Top Ten Great Places to Work in the UK! About You <ul> <li> You are experienced in the housing sector and understand housing management, housing law and as a bonus universal credit too! </li> <li> You have, or are willing to work towards Chartered Institute of Housing Level 3 </li> <li> Super organised and methodical in your approach, you're also a proactive self-starter with a "can do" positive attitude </li> <li> Passionate about delivering excellent customer service and have a genuine desire to help your customers. </li> <li> This job can challenge, especially when we're dealing with complaints, but your resilience will help you through. </li> <li> Confident working with external partners and stakeholders such as local authorities, MP's etc </li> <li> Like being part of a team but appreciate that this is a role where you'll spend most of your time working in our local estates. </li> </ul> Our team Looking for a job where you really belong? Where you can be, well you! Bring your uniqueness, brilliant skills and awesome experience to deliver amazing things for our customers. You'll join our team, who come from different walks of life and are here to support you as you make yourself at Home! Job details <ul> <li> This is a hybrid role and in an average week, you'll spend 3 days working from our community patches in and around Kettering with two days working from home. </li> <li> There is a close support network, we meet regularly on Teams and face to face on a quarterly basis. </li> <li> There may be some flexibility to adapt your working hours, do let us know about this when you meet us at the interview. </li> <li> We mainly work Monday to Friday with occasional evenings to meet with customers. The great news is that you'll be able to shape your own diary. </li> <li> To get from A to B, you'll need a vehicle insured for business purposes. The great news is that we'll pay your mileage! </li> <li> You'll need a Standard DBS check done and we pay for that. </li> </ul> A place where you belong Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA and Disability) support us all to be our best. Together we make Home Group a great place to work ! What's in it for you? <ul> <li> 34 days leave (this includes bank hols and a "me day" to use whenever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too! </li> <li> Health cash plan saving you from £1140 per annum. We'll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more. </li> <li> Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us. </li> <li> We Grow Our Own colleagues (not literally of course!), when you're ready for the next step in your career, you can grow with us! </li> <li> Colleagues really matters to us, that's why we're the 10 th Best place in the UK for Wellbeing. Our tools and support help you when you need them. </li> <li> Explore our benefits in detail on our website. </li> </ul> Find out more Click APPLY NOW to see our Housing Manager Job description , find out about us and for help to apply . Sometimes we close a job early, so don't delay or you might miss out. Finally, do let us know if there's anything we can do, to help you shine in our process at <a href="mailto:recruitment@homegroup.org.uk" target="_blank">recruitment@homegroup.org.uk</a>

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