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Join Eliot - A Place to Belong, Grow, and Inspire Change At Eliot, your work has purpose. You'll be part of a compassionate, mission-driven team committed to resilience, empowerment, and lasting change. We foster an inclusive workplace where all backgrounds and perspectives are valued, creating a culture of belonging and professional growth. Benefits at Eliot We prioritize your well-being, work-life balance, and career growth. Benefit eligible positions include: <ul><li>Generous Paid Time Off - Vacation, sick time, and paid holidays</li><li>Comprehensive Benefits - Medical, dental, and vision plans</li><li>Retirement Savings - 401(k) with employer match</li><li>Wellness &amp; Family Support - Discounted fitness services and access to trusted childcare resources</li><li>Financial Security - 100% company-paid life and accidental death insurance</li><li>Professional Growth - Ongoing training, career advancement programs, tuition reimbursement, and leadership development</li></ul>Eliot's Homeless Services Division is seeking a dedicated Team Lead to join our PATH (Project for Assistance in Transition from Homelessness) Team which offers a wide range of services, including outreach, case management, mental health treatment, housing assistance, and referrals to other resources for adults with serious mental illness, including those with co-occurring substance use disorders. The ideal candidate will have prior experience working in the community while leading a team in addition to demonstrated knowledge of consumer recovery, homelessness, homeless services systems, pathways to housing, dual diagnosis and evidence based practices. Responsibilities: <ul><li>Perform outreach and engagement activities to identify homeless individuals with mental health and co-occurring substance use needs that are living in public places, drop in centers, meal sites and shelters.</li><li>Provide overall clinical supervision, guidance and oversight of service delivery of the team supporting developing interventions and supervision of team members.</li><li>Provide direct supervision to all staff both in the office and in the field. Teach and model clinical interventions, strength based strategies and ensure services are culturally competent.</li><li>Provide clinical services such as crisis intervention and counseling, as well as concrete services such as providing warm clothing, blankets, and food to reduce risk of harm on the streets.</li><li>Maintain a thorough, current knowledge of local public and private resources including housing, residential programs, and other community organizations. Maintain positive working relationships with representatives of these organizations.</li><li>Provide consultation and training on topics related to mental health and co-occurring disorders for shelter staff, community service providers and other community linkages as needed.</li></ul>Qualifications: <ul><li>Requires a clinical license: LCSW, LICSW, or LMHC</li><li>At least two years of experience in the field, one of which must be supervisory.</li><li>Demonstrated knowledge of consumer recovery, homelessness, homeless services systems, pathways to housing, dual diagnosis and evidence based practices. </li><li>Must possess good leadership skills and the ability to provide clinical guidance and support to employees.</li><li>Experience supporting relationships with persons with severe and persistent mental illnesses and respecting their preferences for treatment. </li><li>Must have a valid Massachusetts drivers license to provide flexible community based services</li></ul>Schedule: Monday-Friday, 9am-5pm Annual Salary $65,000-$75,000 USD At Eliot, we are committed to supporting you at every stage of your career, providing opportunities for growth, purpose, and community. We foster belonging in the workplace by identifying and removing barriers that may prevent individuals of all backgrounds from reaching their full potential, advancing into leadership roles, and fully engaging at all levels of the organization. Apply today and make a difference.

Team Leader - Homeless Services

Overview At Change Grow Live, our commitment to making a difference in the lives of those who use our services is unwavering. We provide support, respect, and a safe environment, where we tailor our approach to each individual's needs to find the best treatment and support options. Guided by our core values of being open, compassionate and bold, our team embodies these principles daily, striving to empower individuals to reshape their lives, foster personal growth, and embrace life to its fullest. Are you wanting to develop your career in positively impacting the lives of individuals who use our Havering service. If you are a team player genuinely interested in making a difference, we invite you to join our vibrant team. We have an exciting opportunity for a Recovery Coordinator to join our team who has the skills and experience to assess and engage with our service users, ensuring that they access the right intervention at the right time, in a way that best meets their needs. Location: Romford, Havering Working Hours: 37.5 hours per week Full time Salary Range: £27,861.26 - £32,002.35* per annum plus Allowance: £2195.72 Outer London Waiting Allowance Contract Type: Fixed term until 31/03/2027 Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours. Responsibilities About the Role: <ul><li>Provide unwavering support to service users from their initial contact with our service throughout their treatment and recovery journey.</li><li>Implement tailored interventions aimed at reducing the harm caused by substance use, either through group sessions or one-on-one engagement.</li><li>Ensure service users receive a comprehensive, recovery-focused detoxification plan, including pre-detox preparation and post-care support.</li><li>Collaborate with other organisations and the community to enhance the recovery resources available to service users by referring them to mutual aid groups and other networks.</li><li>Advocate for the involvement of family members, service users, and the community.</li><li>Serve as a voice for service users in accessing partnership services.</li><li>Work closely with service users to facilitate their social (re)integration, enabling them to lead fulfilling and purpose-driven lives. This includes promoting recovery, resilience, peer support, and self-determination.</li></ul>About You: <ul><li>Possess knowledge and experience in delivering interventions for service users affected by substance use.</li><li>Excel in both verbal and written communication, with proficient IT skills.</li><li>Demonstrate proactive qualities, working independently with excellent time management and prioritisation skills.</li><li>Hold a strong understanding of mental health interventions, services, and best practices.</li><li>Thrive as a supportive team player with exceptional interpersonal skills, capable of collaborating with a diverse range of professionals, agencies, and internal/external stakeholders.</li><li>Exhibit the ability to navigate change effectively, always prioritising the needs of service users.</li><li>Recognise the significance of information governance processes and commit to adhering to all necessary safeguards.</li><li>Pursue continuous learning opportunities to enhance your professional knowledge and skills, while also contributing to the growth and development of your colleagues.</li></ul>What We Offer: <ul><li>25 days of annual leave, plus bank holidays. Additionally, you'll receive one extra day of annual leave for each year of service during your first five years, therefore you will enjoy 30 days of leave after five years with us.</li><li>A dedicated 'Wellness' hour each week, access to a 'Wellness' hub, and an Employee Assistance Programme.</li><li>Participation in a contributory pension scheme.</li><li>A wide range of benefits, including discounts for shopping, cinema, holidays, and more.</li><li>A warm and supportive team environment.</li><li>Extensive training, career development, and progression opportunities.</li><li>Refer a Friend Scheme</li></ul>If this resonates with you and you're eager to embark on a fulfilling journey with Change Grow Live, we'd be delighted to connect with you. Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role. Direct applications only - we will not be engaging agencies for this vacancy. Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions. We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible. Salary Range (pro rata if part time) CGL points 23 to 28 (£27,861.26 - £32,002.35) ILW / OLW /Fringe Outer London Weighting (£2,195.72) If you have any questions or concerns on this opportunity that you would like to talk through please contact us using the below details: Mohammed Juned | <a href="mailto:mohammed.juned@cgl.org.uk" target="_blank">mohammed.juned@cgl.org.uk</a> | 07867375526 This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

Recovery Coordinator

Parking Services are looking to recruit a full time Processing Officer to complement its existing Processing Team. The successful candidate will form part of a highly motivated and committed team dealing with the appeals to Penalty Charge Notices (parking fines) and the processing of Parking Permits. Responsibilities / tasks <ul> <li>Provide parking advice to citizens.</li> <li>Dealing with appeals to Penalty Charge Notices within general guidelines and making the decision to enforce or cancel a notice, and where appropriate apply discretion.</li> <li>Preparing cases for progression through the legal process.</li> </ul> <ul> <li>Demonstrate high quality customer care when dealing with difficult and contentious situations.</li> <li>Approve access and waivers for contractors and suppliers in line with parking policy.</li> </ul> <ul> <li>To process payments for both Penalty Charge Notices and Parking Permit applications.</li> </ul>Skills <ul> <li>Excellent customer care and team working.</li> <li>The ability to communicate through all mediums in a concise and accurate way.</li> <li>Good IT skills with knowledge of Microsoft Office applications.</li> <li>The ability to deal with contentious situations in an assertive and diplomatic way.</li> <li>Create positive working relationships with others.</li> <li>Experience of working in the parking industry would be an advantage but not essential, as full training will be provided.</li> </ul>If you are someone with a good team work approach, can be flexible as the service looks to improve and have good customer care / people skills then we would like to hear from you.

Processing Officer

An exciting opportunity has arisen in the Safeguarding Unit for the post of a full-time Independent Reviewing Officer (IRO). Independent Reviewing Officer Working Hours: 36 hours per week Contract Type: Permanent Salary: £50,269- £53,460 Closing Date: 25th January 2026 Interviews will take place on 28th January 2026 Now is a very exciting time to join Children's Services in Salford. We want children growing up in Salford to see and say that their city, community, and services are great and this was recognised in our last Ofsted report which rates our overall services as 'good' An excellent opportunity has arisen for a full time, Independent Reviewing Officer within Salford's Safeguarding Children and Quality Assurance Unit, based at Unity House, Swinton. The post holder will carry a caseload which meets the specifications recommended in the IRO handbook and will be expected to be proactive in their responsibilities towards ensuring the best outcomes for the children and young people in Salford they are responsible for. Why work for Salford Children Services? • Listen to what children and young people want and work hard to make sure that the services they provide help keep them safe and to achieve their wishes (Ofsted) • The workforce is stable and children and young people in Salford have sustained and meaningful relationships with consistent workers. • Staff are supported through a well-targeted and effectively delivered training programme. • Strong leadership and management. The work does not stop here. We are committed to continuous improvement. We may be 'good' but we will always have things to improve and develop further to become outstanding! There will be opportunities to deliver training programmes and contribute to the continuing practice development of social workers. Prospective candidates will be social work qualified and will demonstrate substantial experience in work with children and families, including looked after children, care proceedings and child protection, as a practitioner and in some kind of supervisory capacity. For an informal discussion about the post please contact the IRO practice manager- Rachael Rowland on 0161 603 4350 or <a href="mailto:r.rowland@salford.gov.uk" target="_blank">r.rowland@salford.gov.uk</a>. Please be aware that this post is subject to a Disclosure and Barring Service (DBS) check. If you have lived or worked abroad for 3 months or more in the last 5 years or 12 months or more (whether continuously or in total) in the last 10 years whilst aged 18 or over, please refer to the link below for details for how to obtain your Certificates of Good Character. <a href="https://www.gov.uk/government/publications/criminal-records-checks-for-overseas-applicants" target="_blank">https://www.gov.uk/government/publications/criminal-records-checks-for-…</a> If you have completed the GM Elevate Leadership Development Programme within the last 2 years, please indicate this within the 'About You' or 'Supporting Statement' section of your application. Want to know more about Salford? As an authority we are dedicated to improving the lives of our residents, and as an employer we are passionate about helping individuals to thrive in their work. We are committed to developing a diverse and inclusive culture and are proud of our professional accreditations which champion this. Find out about our city as a place to live, work &amp; grow, and learn more about the amazing work we are doing. You'll also find out about the wealth of benefits we have to offer you on our Salford pages! Continuous Service commitment New employees can keep their service related benefits when moving between a whole host of public sector organisations within Greater Manchester, which include: Councils, NHS, Greater Manchester Fire and Rescue, Transport for Greater Manchester, as well as many others under this scheme. Find out if this applies to you on our Continuous Service page.. Guaranteed Assessment Schemes We have made a commitment to improve the employment opportunities for people with disabilities, care leavers, carers, and ex-military personnel by way of a Guaranteed Assessment Scheme. Our application forms ask you to indicate if you meet any of the criteria within this scheme, and so to find out more and if you qualify please visit our Guaranteed Assessment Scheme page.. Privacy Statement and Data Protection Our core data protection obligations and commitments are set out in the council's primary Recruitment and Employment Privacy Notice which can be found at <a href="https://www.salford.gov.uk/gdpr" target="_blank">https://www.salford.gov.uk/gdpr</a> .

Independent Reviewing Officer

Salary Range: £28,810 - £30,000 gross per annum, car allowance and a fuel card are provided on top Contract type: Full-time Location: Hersham and surrounding areas We are seeking an enthusiastic, proactive, and experienced Resident Liaison Officer with excellent communication and customer service skills. You will be the primary point of contact between the project team and residents, leading resident liaison work and ensuring minimal disruption, successful access arrangements, and a smooth refurbishment process for residents. Your responsibilities will include: <ul><li>Communicate with residents to organise property visits</li><li>Regularly visit residents' homes to conduct property surveys and establish what type of refurbishment work needs to be done</li><li>Be the bridge that minimises disruptions and ensures projects proceed seamlessly, generating resident satisfaction and loyalty</li><li>Collaborate with the site team to ensure that the refurbishment work required gets done based on the agreed timelines</li><li>Handle complaints patiently and efficiently </li><li>Keep project trackers updated in line with the program of works </li></ul>Do you have what it takes? <ul><li>Driving licence and access to your own vehicle (essential)</li><li>A customer-focused mindset</li><li>Comfortable using Microsoft Office and IT systems</li><li>Strong problem-solving and complaint-handling skills</li><li>Excellent verbal and written communication</li><li>Reliable, punctual, and well-organised</li><li>Able to prioritise, multitask, and adapt to changing deadlines</li></ul>Desirable qualifications but not essential: <ul><li>Health &amp; Safety Awareness</li><li>First Aid qualification</li></ul>Why work with us? Here are some of the brilliant benefits you could get as a Resident Liaison Officer: <ul><li>23 days of holiday per year, excluding Bank Holidays (+ get more days with length of service)</li><li>Up to £2,000 reward for successful recommendationsas part of our referral scheme</li><li>Significant savings on daily shopping through our benefits portal</li><li>A welcoming office, snacks, beverages, friendly colleagues and team socials throughout the year</li><li>A supportive culture and a great team with exceptional talent and experience</li><li>Trained Mental Health First Aiders support</li><li>Annual training budget so you can focus on your personal and professional development and much more...</li></ul>About us: At PiLON, we're more than just a business. We are a trusted name in construction, known for our reliability and dedication to the quality of work. Specialising in planned maintenance and refurbishments within the social housing sector, we're excited to welcome you to our rapidly growing team. Apply today for an opportunity to create lasting legacies together! Our customers come from all walks of life, and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. Taking our commitment to diversity seriously, we are proud members of the Black Professionals in Construction Network, a leading organisation focused on promoting inclusion in the built environment sector. If you are driven, reliable, and aspire to make a meaningful impact, we want to hear from you. In return, you can expect support in achieving both your personal and career aspirations, as you'll work with a team that has a strong sense of motivation and pride in what we deliver.

Resident Liaison Officer

The Vacancy Maternity Cover Fixed Term - 12 months We are looking for a Housing Officer to be part of a professional team providing customer focused housing management services to our general needs tenants. The successful candidate will be highly motivated and will have sound practical experience of delivering of housing management in a fast paced environment. You will be used to keeping up to date with legislation, regulatory requirements and best practice. As an ambassador for Trent &amp; Dove, building relationships with our customers and a range of different agencies is a key part of the role, with the aim of delivering exceptional housing management services. This post offers an excellent opportunity to play a key role in achieving our objectives to provide homes and services that transform homes, lives and communities. You will do this by ensuring that our estates and communities are allowed to thrive through the effective management of anti-social behaviour, sustaining tenancies, supporting community engagement and ensuring our homes remain compliant with relevant legislation concerning gas and electrical safety. You will have: <ul> <li>A strong customer focus</li> <li>Excellent problem solving abilities</li> <li>Great communication skills</li> <li>The ability to work to targets and deadlines. </li></ul>Due to the nature of the role you must have a driving licence and access to a vehicle. The Company We offer well maintained, affordable homes across East Staffordshire, South Derbyshire, and North West Leicestershire. Over 6,200 properties, ranging from sheltered accommodation to family homes and everything in between. We are driven to make a difference to people's lives and reduce homelessness in our region. By providing affordable homes and a wide range of supporting services we enable people and communities to thrive and enjoy life. Our Mission is to Transform Homes, Lives, and Communities in our region, and for more than 22 years now that is exactly what we have been doing. The Benefits Agile working Pension scheme Free car park Private healthcare scheme Long service recognition award *Please be aware that some benefits may be role dependent.

Housing Officer

Here at UPP we partner with 14 universities across England and Wales including at Reading, Oxford, London, Swansea, Plymouth, Exeter, Lancaster, Leeds, Hull, Nottingham, York and Loughborough. We manage c.600 blocks with 22 High Rise Buildings (HRB's). Our goal is for UPP to become a sector leader for Fire and Building Safety compliance ensuring our residents remain safe in their homes. We are growing our team and have a great opportunity for a Building Safety Manager to lead the delivery of Building Safety Cases and Building Safety Case Reports to provide to the Regulator when invited to apply for their Building Assessment Certificate. You will be responsible for capturing and recording evidence that supports the Golden Thread and Building Safety Case Reports, with continued management of all relevant documentation for each building. You will work with and support the Head of Fire Building Safety and the Building Safety Team in ensuring ongoing compliance with the requirements of the Building Safety Act 2022 and lead on all aspects of building safety on behalf of UPP. Responsible for establishing governance over these sites providing specialist advice and guidance within Building Safety to the operational teams on technical matters whilst working in line with our values and behaviours, acting as an ambassador for UPP with our university partners, students, and colleagues across the business. Working in partnership with other internal stakeholders in respect of lifecycle works, building and asset specifications and new build handovers, whilst collaborating with the UPP Safety, Health and Wellbeing team, ensuring that all work elements are delivered in line with UPP's Health and Safety policies and procedures. Regular contact with the site-based teams will be a key requirement for this role, including attendance to the Building Safety Forum and regular engagement with Regulatory Bodies, UPP Partners, UPP Group functions and our residents. This is a home-based role and you will ideally live around the Midlands or Northern England, as you will be predominantly covering these regions. On occasion you will be required to travel to other sites across the UK. We are looking for you to already be working in a similar role and environment, have significant experience in building safety, a good knowledge of relevant building safety legislation, building regulations and technical standards, along with membership of IFE, IFSM or similar. You will used to dealing with varying stakeholder groups, such as residents, site teams, contractors, enforcing authorities and government agencies, plus be competent in compiling reports, updating and maintaining detailed information systems, ensuring that data is logged accurately and consistently. You will have excellent communication skills both verbally and presentation with a customer focused approach and the ability to take on a varied workload whilst demonstrating initiative with a proactive and flexible attitude. Overall, you will be comfortable explaining building safety issues clearly to internal and external stakeholders with the ability to challenge when required and flag any risks/issues. Experience in higher education or other accommodation sector experience would also be an advantage for this role. In return, we are offering a competitive salary with a great benefits package which includes private healthcare, pension, life assurance, training, two paid volunteering or personal development days, cycle to work scheme and 29 days holiday plus bank holidays: as well as discounts from a variety of top retailers, restaurants gyms and more. Check out our website for more information about UPP, our culture and benefits. UPP welcome all applications and recognise the value of having a diverse and inclusive culture, which reflects the communities we work with and has a positive impact on our people, our student residents, and our university partners. We understand all disabilities, impairments and conditions are unique, so please advise us of any adjustments which would support you through our recruitment process and help you to thrive at work. Our core values of Innovation, Sustainability, Community, Partnership and Respect, are fundamental to our culture and summarise what is important to our business and our people. We are a team with energy, pace and passion; if that sounds like you, apply today.

Building Safety Manager

Housing Management Coordinator Pay £13.21 per hour (£25,838 per annum ) and great benefits including Health Cash Plan Permanent, full time (37.5 hpw), Mon-Fri 9am to 5pm Cornwall - Camborne We are unable to offer CoS for this role Home, a place where you belong As our Housing and Property expert, you'll focus on tenancy support for our customers, ensuring their homes are safe and well maintained. Providing a housing management service, you'll support them to manage and maintain their tenancy and rent accounts with the aim of helping them move on to a secure, long-term accommodation! What you'll do <ul><li>Customer group - Adult Social Care Customers</li><li>Making sure that our customers properties are homes they can be proud of, you'll support your customers by engaging and involving them in their tenancies.</li><li>Help our customers with housing benefit claims, making sure that these are received on their rent account.</li><li>Where there is a need, you'll also issue and sign warning letters and notices which may lead to attending court.</li><li>Getting rooms ready for the next customers who needs our help and for maximum occupancy, you'll turn around vacant or void properties within set timescales.</li><li>Ensuring we are health and safety compliant and that maintenance standards are met.</li></ul>Why join us Step into a role where your skills shape better lives and stronger communities. You'll have the tools, trust and training to do your best work and see the impact it makes. Be part of one of the UK's top 10 Great Places to Work! You have <ul><li>Experience in managing a housing management caseload and overseeing landlord and housing management duties</li><li>Know-how of re-letting of rooms or units, collecting rents, and taking formal tenancy action when needed.</li><li>Confident working collaboratively with colleagues in other parts of the business as well as with external partners</li><li>The ability to work on your own initiative, positively influencing people from all different backgrounds, whilst being able to take on a lead role within the team, offering guidance and support to your colleagues</li><li>A "can do" positive attitude, you're proactive and well organised, and able to work on your initiative.</li></ul>Stronger together We do our best work when we're ourselves. That's why inclusion, wellbeing and our diversity networks help make Home Group a great place to work ! Job details <ul><li>Work pattern Monday to Friday 9am to 5pm, based at our service in Camborne</li><li>Able to use technology for creating and updating support plans, making benefit claims and doing tenancy signs ups</li><li>You will mainly work in one service but may need to cover others so you'll need a vehicle insured for business purposes. The great news is that we'll pay your mileage!</li><li>You'll need an Enhanced DBS check done and we pay for that.</li></ul>What's in it for you? <ul><li>34 days leave, rising to 39 (includes bank hols and a "me day")</li><li>Health cash plan saving you (and your children) £1140 per year, covering dental, optical, prescriptions and more</li><li>800 discounts on shops, holidays, tech and more</li><li>Matching pension contribution (up to 7% and life insurance of 3x basic salary)</li><li>Career path with development and excellent training package</li></ul>Find out more Click APPLY NOW to see our Housing Management Coordinator Job Description , find out about us, for help to apply and for all our benefits . Roles can close early, so don't wait. For reasonable adjustments email <a href="mailto:recruitment@homegroup.org.uk" target="_blank">recruitment@homegroup.org.uk</a>. South West Supported Portfolio 4

Housing Management Coordinator

Housing Management Coordinator Pay £13.21 per hour (£25,838 per annum pro rata) and great benefits including Health Cash Plan Permanent, part time (34 hpw) Scunthorpe We can't offer a CoS for this role Home, a place where you belong This is a great opportunity for a Housing Management Coordinator to join our team here in Scunthorpe as our Housing and Property Specialist, you'll focus on tenancy support for our customers, ensuring their homes are safe and well maintained. Providing a housing management service, you'll support them to manage and maintain their tenancy and rent accounts with the aim of helping them move on to a secure, long-term accommodation! What's in it for you? <ul><li> 34 days leave, pro-rated (including bank holidays and a "me day") </li><li> Paid time off for volunteering </li><li> Matching Pension contributions (up to 7%, with life assurance of 3x Basic Salary) </li><li> Save up to £1140 yearly with our health cash plan, covering dental, optical, and therapies </li><li> Career path with development and an excellent training package </li><li> Excellent benefits and rewards including supermarket discounts and travel expenses </li></ul>What you'll do <ul><li>Working with victims of domestic violence</li><li>Making sure that our customers properties are homes they can be proud of, you'll support your customers by engaging and involving them in their tenancies.</li><li>Help our customers with housing benefit claims, making sure that these are received on their rent account.</li><li>Where there is a need, you'll also issue and sign warning letters and notices which may lead to attending court.</li><li>Getting rooms ready for the next customers who needs our help and for maximum occupancy, you'll turn around vacant or void rooms within set timescales.</li><li>Ensuring we are health and safety compliant and that maintenance standards are met.</li></ul>Why join us This is more than a job, it's a place where you feel valued. You get great training, support from friendly colleagues and a chance to make a real difference every day. Be part of one of the UK's top 10 Great Places to Work! You have <ul><li>Know-how of re-letting of rooms or units, collecting rents, and taking formal tenancy action when needed (or willing to learn).</li><li>Able to take on a lead role within the team, offering guidance and support to your colleagues</li><li>The ability to work on your own initiative, positively influencing people from all different backgrounds.</li><li>A "can do" positive attitude, you're proactive and well organised, and able to work on your initiative.</li><li>Confident working collaboratively with colleagues in other parts of the business as well as with external partners</li></ul>Stronger together We do our best work when we're ourselves. That's why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work ! The practical bits <ul><li>Based at our service in Scunthorpe</li><li>Able to use technology for creating and updating support plans, making benefit claims and doing tenancy signs ups</li><li>Flexible working hours (we're open to agreeing a work pattern with you)</li><li>You'll need an Enhanced DBS check done and we pay for that.</li></ul>Find out more Click APPLY NOW to see our Housing Management Coordinator Job Description , find out about us and for help to apply . Roles can close early, so don't wait. For reasonable adjustments email <a href="mailto:recruitment@homegroup.org.uk" target="_blank">recruitment@homegroup.org.uk</a>

Housing Management Coordinator Pay £13.21 per hour (£25,838 per annum ) and great benefits including Health Cash Plan Permanent, full time (37.5 hpw), Mon-Fri 9am to 5pm Cornwall - Bude and Launceston We are unable to offer CoS for this role Home, a place where you belong As our Housing and Property expert, you'll focus on tenancy support for our customers, ensuring their homes are safe and well maintained. Providing a housing management service, you'll support them to manage and maintain their tenancy and rent accounts with the aim of helping them move on to a secure, long-term accommodation! What you'll do <ul><li>Customer group - Adult Social Care Customers</li><li>Making sure that our customers properties are homes they can be proud of, you'll support your customers by engaging and involving them in their tenancies.</li><li>Help our customers with housing benefit claims, making sure that these are received on their rent account.</li><li>Where there is a need, you'll also issue and sign warning letters and notices which may lead to attending court.</li><li>Getting rooms ready for the next customers who needs our help and for maximum occupancy, you'll turn around vacant or void properties within set timescales.</li><li>Ensuring we are health and safety compliant and that maintenance standards are met.</li></ul>Why join us Step into a role where your skills shape better lives and stronger communities. You'll have the tools, trust and training to do your best work and see the impact it makes. Be part of one of the UK's top 10 Great Places to Work! You have <ul><li>Experience in managing a housing management caseload and overseeing landlord and housing management duties</li><li>Know-how of re-letting of rooms or units, collecting rents, and taking formal tenancy action when needed.</li><li>Confident working collaboratively with colleagues in other parts of the business as well as with external partners</li><li>The ability to work on your own initiative, positively influencing people from all different backgrounds, whilst being able to take on a lead role within the team, offering guidance and support to your colleagues</li><li>A "can do" positive attitude, you're proactive and well organised, and able to work on your initiative.</li></ul>Stronger together We do our best work when we're ourselves. That's why inclusion, wellbeing and our diversity networks help make Home Group a great place to work ! Job details <ul><li>Work pattern Monday to Friday 9am to 5pm</li><li>Based at our service in Bude, you'll spend your time travelling around the properties in Bude and Launceston</li><li>Able to use technology for creating and updating support plans, making benefit claims and doing tenancy signs ups,</li><li>To get from A to B, you'll need a vehicle insured for business purposes. The great news is that we'll pay your mileage!</li><li>You'll need an Enhanced DBS check done and we pay for that.</li></ul>What's in it for you? <ul><li>34 days leave, rising to 39 (includes bank hols and a "me day")</li><li>Health cash plan saving you (and your children) £1140 per year, covering dental, optical, prescriptions and more</li><li>800 discounts on shops, holidays, tech and more</li><li>Matching pension contribution (up to 7% and life insurance of 3x basic salary)</li><li>Career path with development and excellent training package</li></ul>Find out more Click APPLY NOW to see our Housing Management Coordinator Job Description , find out about us, for help to apply and for all our benefits . Roles can close early, so don't wait. For reasonable adjustments email <a href="mailto:recruitment@homegroup.org.uk" target="_blank">recruitment@homegroup.org.uk</a>. South West Supported Portfolio 4

The role We have a fantastic opportunity for an organised, knowledgeable and customer focused candidate to expand their housing knowledge and join our Contract Services team as a Resident Liaison Officer. In this role, you will be the main point of planned re-investment and maintenance works and projects. You will liaise with residents, colleagues and external stakeholders in the shaping of services and identifying requirements and be handling and resolving complaints, with a high level of service. working with a dynamic team to manage the maintenance of over 10,000. Southern Housing is dedicated to delivering excellent services and improving our resilience. We are also keen to build new homes and grow our organisation. You will be based from our Farringdon office, with flexible working arrangements to be specified and agreed with your line manager. What you'll need: <ul> <li>Experience of facilitation of resident involvement forums and focus groups.</li></ul><ul> <li>Good communication and interpersonal skills with ability to build and sustain effective relationships with key stakeholders.</li></ul><ul> <li>Knowledge and experience of key factors and methods required to sustain, promote, and ensure effective resident involvement, and consultation.</li></ul><ul> <li>Experience of providing a customer-focused, high-quality service and managing complaints.</li></ul><ul> <li>Excellent communication skills, ability to communicate clearly and effectively both orally and in written reports.</li></ul>In your supporting statement, it is important that you address how you meet each of the above criteria providing real examples. Closing Date: Wednesday 28th January 2026 at 23:59 Shortlisting Date: From 29th January 2026 Interviews: W/c 9th February 2026 (We may close the advert early if we receive a suitable number of applications). Applying for roles with us About us At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own!We also understand the difference that safe, secure, and affordable homes can make to people's lives. A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too. What's in it for you Pension Life assurance Healthcare cash plan Eyecare &amp; dental Birthday leave Retailers discounts Cycle to work Buy &amp; sell annual leave Season ticket loan In-house academy &amp; career development Flexible working Inclusion &amp; Diversity We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it's about celebrating differences of thought, opinion, experience and perspective of each individual. We're all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.

About the job Salary: £30,024 - £32,597 a year plus £963 essential car user allowance Hours per week: 37 Contract type: Fixed Term/ Secondment As an Income Officer at Luton Council, you will play a key role in maximising rental income, supporting tenancy sustainment, and delivering an excellent customer-focused housing service. You will proactively manage a patch of Council-owned and controlled properties, ensuring rent accounts are effectively administered, performance targets are met, and all policies and procedures are consistently applied. In this dynamic role, you will use a range of communication methods-including phone calls, texts, written correspondence and home visits-to engage with tenants, resolve enquiries, and take timely action to prevent and reduce arrears. You will maintain accurate and up-to-date records, make appropriate referrals for specialist money and debt advice, and work closely with internal teams and partner agencies to ensure tenants receive the support they need. You will be responsible for all aspects of arrears management, including preparing and serving legal notices, drafting court statements, attending hearings, and supporting the enforcement of court orders in conjunction with the Court Officer. You will take appropriate steps to prevent housing fraud and ensure that any safeguarding concerns are promptly escalated to the relevant services. The role requires a strong working knowledge of housing law, best practice, and income management processes. You will provide detailed, accurate housing advice to tenants, colleagues, and partner organisations, while supporting and mentoring less experienced officers. You will also contribute to case conferences, prepare reports and briefings, and engage in cross-team collaboration to promote tenancy sustainability. You will make full use of the Council's IT systems to manage cases and identify opportunities to improve service delivery. You will participate in ongoing learning and development activities, support service improvements, test new systems, and contribute to the development of effective procedures for the rent collection service. Flexibility is essential, as you may be asked to cover duties for colleagues when required. Working closely with residents, partners, and community groups, you will take part in local meetings, action days, and initiatives designed to improve resident engagement and problem-solve issues affecting communities. Your commitment to delivering high-quality, efficient and empathetic services will help secure sustainable tenancies and support the Council's wider goals for housing services. Please note this role does not attract sponsorship. About you You will bring substantial experience working within income management or a similar administrative environment, with a strong understanding of processes, systems, and best practice. Highly organised and detail-focused, you are confident managing complex administrative tasks, analysing financial information, and using performance data to inform decisions and improve outcomes. A clear and effective communicator, you can engage politely and professionally with customers, colleagues, and external agencies. You are able to support residents in a calm, non-judgmental manner, while also representing the service at meetings and maintaining positive working relationships across a wide range of partners. You are confident providing complex technical advice, offering practical, realistic solutions to routine and more challenging issues within your remit. Your strong numeracy skills enable you to handle financial calculations, interpret resource information, and analyse data with accuracy. You can work both independently and collaboratively, using your initiative to prioritise a demanding workload and meet tight deadlines and performance targets. Your approach is rooted in a strong understanding of equality issues and a firm commitment to promoting equal opportunities in all aspects of Housing Services. You will have thorough knowledge of housing legislation, regulations, and best practice, with particular expertise in rent arrears, income management, welfare reform, debt advice, and tenancy sustainment. Ideally, you are a member of the Chartered Institute of Housing or hold an equivalent qualification, or you bring significant relevant experience that demonstrates your capability. This role requires flexibility and the ability to attend meetings or respond to emergencies outside normal office hours, including weekends where necessary. You will also need a full driving licence with business insurance and access to your own vehicle, or otherwise be able to travel across Luton and surrounding areas to meet service needs. About us Our ambitious Luton 2040 Vision - that no-one in Luton will have to live in poverty - is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents. The people of Luton depend heavily on this council - and that means our workforce! Are you ready to realise the remarkable and help us deliver our vision? We welcome applications from all sections of the community and are committed to developing a workforce that reflects the diversity of our borough Application Process On occasions, we may close a vacancy early due to a very high number of applications being received. Benefits We offer a range of excellent staff benefits which include: - From 25 to 32 days' annual leave: linked to length of service and grade - Buying annual leave scheme: buy up to 20 days additional annual leave - Career Pathways: step up in your career or move into a specialist area - Pension scheme: with generous employer contributions of up to 20.2 per cent (at July 2023) and 3x salary death in service grant - Generous relocation package: up to £8,000 (subject to eligibility) - Employee Assistance Programme: a free, 24/7 confidential counselling and wellbeing support service available to all employees, their partner or spouse and dependent children over 16 still living at home - Work/life balance: flexible working options including working from home where possible. We welcome requests for flexible working arrangements including part-time hours and alternative working patterns - Training and support: unlimited access to development courses, mentoring and support and clear career pathways - Staff offers: includes discounts on your MOT, gym and fitness, restaurants and salons - Arriva Travel Club: great value savings on local bus travel

Income Officer

Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people's lives. Scheme Manager (Part Time) High Peak, Buxton £16,916- £17,439 per year 25 hours per week - Monday to Friday, 5 hours per day We have an opportunity for a Scheme Manager to join our Sanctuary Independent Living Service (SILS) division. The purpose of this role is to support people in the schemes to continue to live Independently for as long as possible, encouraging residents to maintain their well-being and independence and to support the delivery of high quality, safe and value for money housing management services that meet customer and organisational objectives. This role consists of lone working over 2 schemes in Buxton, with expected travel to other schemes within the team when required. The role of Scheme Manager will include: <ul><li>Promoting resident involvement and provide information on local community services and agencies to promote well being and independence</li><li>Meeting all legislative and regulatory requirements for housing services activities to ensure clean and safe homes for the Group's customers, including undertaking compliance testing, risk assessments and scheme inspections and ensuring faults are reported and monitored</li><li>Effectively managing relationships with key stakeholders, service providers including contractors and residents, identifying any shortfalls in service delivery and ensuring they are dealt with appropriately</li><li>Coordinating the delivery of local services in accordance with Group standards and lease obligations, and monitor contractor performance, take appropriate action and escalate more complex issues as appropriate</li><li>Ensuring the delivery of high quality customer service by resolving problems and complaints or setting into motion the means of resolution, focussing on first contact resolution where appropriate and to refer more complex issues as necessary</li><li>Providing administrative support and assist the Housing Officer with the setting and monitoring of budgets and accounts and support effective income recovery</li></ul>Skills and experiences: <ul><li>Numeracy and literacy to the equivalent of GCSE Grade C or above in English and Maths</li><li>Some experience of working with older people in a support capacity and understanding their individual needs or similar</li><li>Working knowledge of the key needs and services available to residents</li><li>Some experience of problem solving and implementing effective solutions, including referrals as needed</li><li>Ability to interpret and maintain computerised information and documentation</li><li>Working knowledge of handling confidential and sensitive information</li><li>Travel is a requirement of the role, therefore a full valid driving licence is essential</li></ul>Why work for us? We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people's lives. Our Benefits As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering: <ul><li>25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata)</li></ul><ul><li>A pension scheme with employer contributions from Sanctuary</li><li>Life Assurance</li><li>Employee Advice Service including counselling</li><li>Cycle to Work scheme</li><li>Voluntary health plans </li><li>Employee discounts </li><li>Wellbeing support and tools</li><li>Employee recognition scheme</li><li>Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues</li><li>£16,916 per annum (rising to £17,439 per annum after 12 months, subject to satisfactory performance)</li></ul>The full time equivalent salary for this role is £25,374 per annum (based on 37.5 hours per week), rising to £26,159 per annum after 12 months service and subject to satisfactory performance View the job profile (if the link is unavailable please visit the Sanctuary careers website) Closing Date: 29 January 2026 If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you - <a href="mailto:housing.recruitment@sanctuary.co.uk" target="_blank">housing.recruitment@sanctuary.co.uk</a> We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application. View more detail about what it's like to work for our organisation, and what we offer on our Sanctuary careers pages at - <a href="http://www.sanctuary.co.uk/join-our-team" target="_blank">www.sanctuary.co.uk/join-our-team</a> Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status. Building Equality and Diversity Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent illegal working. A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.

Scheme Manager

Job summary An exciting opportunity has arisen for an efficient and effective administrator with excellent organisational and interpersonal skills to support the work of our Associate Director of Estates and Facilities and the team. Providing a friendly, professional and efficient customer service is at the forefront of our team, helping with reports, data gathering , Minute taking etc We are looking for someone with the ability and confidence to use their own initiative and prioritise tasks. The post holder must possess excellent communication skills and relevant administrative experience, must be flexible and have attention to detail. You will also need to be computer literate with experience of Microsoft Office packages and able to balance multiple tasks and priorities effectively. There may be instances where you will be required to travel to another location for work. Please note: Under current UK immigration rules, this role does not meet the eligibility requirements for sponsorship under either the Health and Care Worker visa or the Skilled Worker visa routes. This post is for 22.5 hours per week. Main duties of the job Act as the first point of contact for general telephone and email enquirers , arrange calendars and meetings to support the services and team. Carry out a full range of administrative tasks including scanning, typing, filing, photocopying, arranging meetings, minute-taking, handling telephone messages, and the departments help desk and other duties as required. Assist senior team members with projects and initiatives by providing administrative support as needed. Be flexible and have the ability to on occasions work at another location. About us ECCH is well established health care provider and has been successfully delivering NHS care within the community since 2011. We provide a range of NHS, community health and social care services predominantly across the easterly region of the Norfolk/Suffolk borders. We are aligned to NHS terms and conditions, and offer many employee benefits, to find out more about us visit our website - <a href="http://www.ecch.org" target="_blank">www.ecch.org</a>. We are a social enterprise and staff owned organisation which means staff can opt to be shareholders and have a real say in how ECCH is run and evolves to deliver healthcare for the future. At the heart of our ambition, we work in partnership with and for the community to become the provider and employer of choice for community healthcare. We encourage you to apply as early as possible as this job may close earlier than the advertised closing date once enough applications have been received. We recognise that AI tools are increasingly used inprofessional settings. While we encourage strong applications, we valueauthenticity and an accurate reflection of skills and experience. Applicants must declare if AI has been used to completetheir application, including responses that are directly copied orsignificantly shaped by AI tools. By submitting this application, you confirm that allinformation provided is a true and accurate representation of your own skills,knowledge, and experience. Job description Job responsibilities Operational To carry out the allocation of all external users ofECCH Spaces, along side sourcing external space requirements for ECCH teams touse. To ensure that maximum utilisation of accommodation isachieved. To respond to all accommodation enquiries in a timelymanner. To use a variety of computer software packages such asan electronic booking system, excel spreadsheets, word, Microsoft teams etc. To complete and maintain all administration tasks forAccommodation Services which includes completion of Licences to Occupy,assistance to the head of service on demise plans and Lease negotiation. To provide high standards of customer service whilstmanaging the reception arrangements for new tenants and to maintain good levelsof communication with those heads of departments/external partners whose staffuse ECCH space. To ensure that all accommodation equipment is kept upto the desired standard and maintained for external users. To raise sale invoices, and authorise invoices up to5K To work with our landlord NHSPS on clear demise plans,authorisation of Annual Business Charges. To help cover Estates and Facilities Helpdesk. To set up and maintain site plans and occupancysheets. Financial To ensure that agreements are issued and kept up todate which indicate the correct terms and conditions for any leases, licencesor agreements including Ad Hoc room hire. To raise sale invoices in a timely manner To authorise landlord Annual Business Statement To arrange for the preparation and checking ofinventories of all estates assets. To prepare and submit monthly management information,including occupancy statistics and budget information to assist with themonitoring and performance of our estate. General Any other duties consistent with the grade that may beallocated from time to time by the head of service. All roleswithin East Coast Community Healthcare CIC (ECCH) require staff to demonstrate ourValues and Signature Behaviours in the care and service they provide topatients, service users, stakeholders and colleagues. All members of staffshould consider these as an essential part of their job role. Our Values outline the core behaviours that wecan all achieve and are summarised as an acronym within the word CARE. These stand for: Compassion, Action, Respect and Everyone. Underpinning our Values are our SignatureBehaviours which highlight by taking the right actions we continue to build astrong culture. Our four SignatureBehaviours are: Compassion- We Listen, We Learn,We Lead| Action - MyAccountability, My Responsibility | Respect - RespectOur Resources: People, Time and Money | Everyone - Work Together, Achieve Together. Job description Job responsibilities Operational To carry out the allocation of all external users ofECCH Spaces, along side sourcing external space requirements for ECCH teams touse. To ensure that maximum utilisation of accommodation isachieved. To respond to all accommodation enquiries in a timelymanner. To use a variety of computer software packages such asan electronic booking system, excel spreadsheets, word, Microsoft teams etc. To complete and maintain all administration tasks forAccommodation Services which includes completion of Licences to Occupy,assistance to the head of service on demise plans and Lease negotiation. To provide high standards of customer service whilstmanaging the reception arrangements for new tenants and to maintain good levelsof communication with those heads of departments/external partners whose staffuse ECCH space. To ensure that all accommodation equipment is kept upto the desired standard and maintained for external users. To raise sale invoices, and authorise invoices up to5K To work with our landlord NHSPS on clear demise plans,authorisation of Annual Business Charges. To help cover Estates and Facilities Helpdesk. To set up and maintain site plans and occupancysheets. Financial To ensure that agreements are issued and kept up todate which indicate the correct terms and conditions for any leases, licencesor agreements including Ad Hoc room hire. To raise sale invoices in a timely manner To authorise landlord Annual Business Statement To arrange for the preparation and checking ofinventories of all estates assets. To prepare and submit monthly management information,including occupancy statistics and budget information to assist with themonitoring and performance of our estate. General Any other duties consistent with the grade that may beallocated from time to time by the head of service. All roleswithin East Coast Community Healthcare CIC (ECCH) require staff to demonstrate ourValues and Signature Behaviours in the care and service they provide topatients, service users, stakeholders and colleagues. All members of staffshould consider these as an essential part of their job role. Our Values outline the core behaviours that wecan all achieve and are summarised as an acronym within the word CARE. These stand for: Compassion, Action, Respect and Everyone. Underpinning our Values are our SignatureBehaviours which highlight by taking the right actions we continue to build astrong culture. Our four SignatureBehaviours are: Compassion- We Listen, We Learn,We Lead| Action - MyAccountability, My Responsibility | Respect - RespectOur Resources: People, Time and Money | Everyone - Work Together, Achieve Together. Person Specification Qualifications Essential <ul> <li>Recognised admin/business qualification or relevant experience NVQ Level 3, BTEC, ILM 2/3. </li> <li>Computer systems qualification NVQ or equivalent experience </li> <li>An ability to undertake future training</li> </ul> Desirable <ul> <li>Previous experience in a similar post within a healthcare/hospitality environment. </li> <li>Experience of using an electronic booking system to source, track and generate relevant information. </li> <li>To have used computerised audit systems and handheld technology in a working environment. </li> <li>Experience of National and NHS legislation and guidance relating to the provision of accommodation</li> </ul> Skills and Knowledge Essential <ul> <li>Reliable, conscientious, committed, positive attitude, resilient, motivator. </li> <li>Perform under pressure. </li> <li>Task focused. </li> <li>Collaborator. </li> <li>Customer/service user thinking/focus. </li> <li>Positive communicator with a can do attitude. </li> <li>Effective communication skills. </li> <li>Evidence of the ability to plan and prioritise work to meet own and department deadlines. </li> <li>Ability to take responsibility and be accountable.</li> </ul> Desirable <ul> <li>Knowledge of facilities/clinical practices and processes</li> </ul> Personal Attributes Essential <ul> <li>Attention to detail</li> <li>Work as part of a team</li> <li>Ability to embrace our Culture, Values and Signature Behaviours:</li> <li>(Compassion - We Listen, We Learn, We Lead| Action - My Accountability, My Responsibility | Respect - Respect Our Resources: People, Time and Money | Everyone - Work Together, Achieve Together).</li> <li>Willingness and ability to work across different sites and travel to alternative sites and across the community as required.</li> </ul> Desirable <ul> <li>Knowledge of Estates and Facilities /Clinical practice and processes would be helpful.</li> </ul> Experience Essential <ul> <li>Experience of working with computer systems to include Microsoft Office and the use of IT packages and web based systems. </li> <li>Experience of creating, analysing and interpreting data in IT packages. </li> <li>Experience of producing performance reports. </li> <li>Experience of working with a diverse range of staff. </li> <li>Experience of working with KPIs. </li> <li>Experience of being able to work unsupervised</li> </ul> Desirable <ul> <li>Previous experience in a similar post within a healthcare/hospitality environment. </li> <li>Experience of using an electronic booking system to source, track and generate relevant information. </li> <li>To have used computerised audit systems and hand held technology in a working environment. </li> <li>Experience of National and NHS legislation and guidance relating to the </li> <li>provision of accommodation.</li> </ul>Person Specification Qualifications Essential <ul> <li>Recognised admin/business qualification or relevant experience NVQ Level 3, BTEC, ILM 2/3. </li> <li>Computer systems qualification NVQ or equivalent experience </li> <li>An ability to undertake future training</li> </ul> Desirable <ul> <li>Previous experience in a similar post within a healthcare/hospitality environment. </li> <li>Experience of using an electronic booking system to source, track and generate relevant information. </li> <li>To have used computerised audit systems and handheld technology in a working environment. </li> <li>Experience of National and NHS legislation and guidance relating to the provision of accommodation</li> </ul> Skills and Knowledge Essential <ul> <li>Reliable, conscientious, committed, positive attitude, resilient, motivator. </li> <li>Perform under pressure. </li> <li>Task focused. </li> <li>Collaborator. </li> <li>Customer/service user thinking/focus. </li> <li>Positive communicator with a can do attitude. </li> <li>Effective communication skills. </li> <li>Evidence of the ability to plan and prioritise work to meet own and department deadlines. </li> <li>Ability to take responsibility and be accountable.</li> </ul> Desirable <ul> <li>Knowledge of facilities/clinical practices and processes</li> </ul> Personal Attributes Essential <ul> <li>Attention to detail</li> <li>Work as part of a team</li> <li>Ability to embrace our Culture, Values and Signature Behaviours:</li> <li>(Compassion - We Listen, We Learn, We Lead| Action - My Accountability, My Responsibility | Respect - Respect Our Resources: People, Time and Money | Everyone - Work Together, Achieve Together).</li> <li>Willingness and ability to work across different sites and travel to alternative sites and across the community as required.</li> </ul> Desirable <ul> <li>Knowledge of Estates and Facilities /Clinical practice and processes would be helpful.</li> </ul> Experience Essential <ul> <li>Experience of working with computer systems to include Microsoft Office and the use of IT packages and web based systems. </li> <li>Experience of creating, analysing and interpreting data in IT packages. </li> <li>Experience of producing performance reports. </li> <li>Experience of working with a diverse range of staff. </li> <li>Experience of working with KPIs. </li> <li>Experience of being able to work unsupervised</li> </ul> Desirable <ul> <li>Previous experience in a similar post within a healthcare/hospitality environment. </li> <li>Experience of using an electronic booking system to source, track and generate relevant information. </li> <li>To have used computerised audit systems and hand held technology in a working environment. </li> <li>Experience of National and NHS legislation and guidance relating to the </li> <li>provision of accommodation.</li> </ul>Employer details Employer name East Coast Community Healthcare CIC Address Hamilton House Battery Green Road Lowestoft Suffolk NR32 1DE Employer's website

Accommodation Officer

INTERNAL APPLICANTS MUST APPLY VIA MYSELF NLC12: £48,958 - £54,418 Per Year Are you passionate about housing and want to make a real difference in communities? Do you want to work for Scotland's largest social landlord and lead on the development and delivery of innovative housing strategies and exciting strategic projects to make a real impact on communities? We are seeking a proactive, experienced and forward-thinking Senior Housing Strategy and Policy Officer to lead on the development and delivery of innovative housing strategies that respond to current and future housing needs. This is a key strategic role, working closely with internal teams, elected members and external partners to deliver sustainable housing solutions that support economic growth, tackle homelessness and improve housing standards. Key Responsibilities <ul> <li>Develop and implement housing strategies aligned with corporate objectives and national policy.</li> <li>Lead on research, data analysis, and forecasting to inform housing needs assessments.</li> <li>Manage strategic housing projects, including affordable housing delivery and regeneration initiatives.</li> <li>Provide expert advice on housing policy, legislation, and funding opportunities.</li> <li>Oversee research, consultation, and engagement with communities and partner organisations.</li> <li>Build strong partnerships with developers, housing associations, and community stakeholders.</li> </ul>About You You will be a strategic thinker with excellent analytical and communication skills, able to manage complex projects and influence a wide range of stakeholders. <ul> <li>Proven experience in housing strategy and policy development.</li> <li>Strong understanding of housing legislation, policy, housing markets, affordable housing delivery, planning frameworks, and funding mechanisms.</li> <li>Excellent analytical, project management, and stakeholder engagement skills.</li> <li>Ability to influence and negotiate at senior levels.</li> <li>Degree or equivalent qualification in housing, planning, or related discipline.</li> </ul>Why Join Us? <ul> <li>Competitive salary and pension scheme.</li> <li>Opportunity to shape housing policy and make a real impact on communities.</li> <li>Collaborative and supportive working environment.</li> <li>Opportunities for professional development and career progression.</li> </ul>This role operates on a hybrid basis with a combination of home working, office attendance within the Civic Centre, Motherwell and site visits/meetings as required across other locations. Please note this post is a readvertisement - applicants who have previously applied for this post need not apply. Working Pattern: Monday - Thursday: 08:45am - 16:45pm Friday: 08:45am - 16:15pm Working here at North Lanarkshire Council If you're considering a career with us, you'll be keen to know what's in it for you. We have a great package of benefits available, from health and wellbeing to finances and family. This includes 27 days annual leave and 6 public holidays*, and a wide range of benefits available to you, find out more at work well NL. We also have a full package of learning and development through our learning academy LearnNL to help you reach your full potential and further your career. For more information on local authority careers visit the myjobscotland career hub North Lanarkshire Council are Happy to Talk Flexible Working, we operate a Smarter Working Policy. Click here to see our Recruitment Charter. *For all casual/sessional roles, you will receive 12.1% of your hourly rate for every hour worked in total recompense for annual leave, including public holidays. These rates will be indicated separately on your payslip. You will only be paid for the hours that you work. North Lanarkshire Council has reached its current allocation of Certificates of Sponsorship and, as a result, we are unable to provide visa sponsorship at this time. We are a Disability Confident Leader and offer a guaranteed interview to applicants who consider themselves to be disabled, as long as they meet the essential criteria of the person specification/job description. We have also adopted the Armed Forces Community Covenant to show our support for service personnel, veterans and their families. We offer a guaranteed interview for service leavers, spouses, reservists and veterans, as long as they meet the essential criteria of the person specification/job description. North Lanarkshire Council is committed to #KeepingThePromise. This means that if you have ever been in care (looked after at home with a social worker, lived with a relative other than your parents, experienced foster, residential or secure care) you are entitled to a guaranteed interview for this post, as long as you meet the essential criteria of the person specification/job description. This is one way North Lanarkshire is demonstrating our commitment to supporting Care-Experienced People. The Plan for North Lanarkshire is to be the place to live, learn, work, invest and visit. The Council recognises that work is an important part of adult life and is critical to our wellbeing and shaping how we live. The Fair Work Convention's Framework defines Fair Work as work that offers effective voice, fulfilment, opportunity, respect and security. We believe Fair Work can boost creativity, realise untapped potential and increase productivity. To find out more click on the link. Alternative Application Packs can be requested in other formats for example, Large Print, Braille, and Audio. To request an alternative Application Pack please phone 01698 403151. The following link contains our Easy Read documents which will help explain the process and what happens during the selection process: Easy Read - My NL ***PLEASE NOTE WE DO NOT ACCEPT CVS IN PLACE OF THE APPLICATION FORM. TO BE CONSIDERED FOR THIS VACANCY YOU MUST ENSURE AN APPLICATION FORM IS SUBMITTED. ANY CV SUBMISSIONS WILL BE DISREGARDED.***

E&C - Senior Housing Strategy and Policy Officer

Annual salary: up to £29,856.80 Resident Liaison Officer Gillingham, Dover and Thanet Full Time Permanent Salary up to £29,856.80 per annum 42.5 hours per week Monday - Friday "Our Planned and Retrofit branch is at the forefront of delivering high-quality improvement works across our portfolio-enhancing homes, increasing energy efficiency, and making a real difference in communities.". About the Role: As a Resident Liaison Officer, you will be working on our SHDF retrofit programme within the social housing background, providing a stable and profitable contract, delivering excellent service and support through our local teams, who understand the importance of working together for the local community. Providing front facing support and advice as required and delivering proactive communication throughout the works life cycle. Putting the customer at the heart of everything we do; ensuring we meet the needs of the business, our clients, and our customers. Role Criteria: <ul><li>Provide a front-line professional service to all customers - pro-actively deliver a positive face to face experience</li><li>Experience of handling multiple tasks in a high volume in a rapidly changing environment</li><li>Coordinate and deliver all customer operational related tasks and communication materials as appropriate</li><li>Ensure customer appointments are attended on time and to standard </li><li>Encourage positive relationships between Mears and the customer, ensuring all actions are followed up and communicated effectively </li><li>Support customer engagement activities across all channels</li><li>Support Customer Service Centre with resolution of front-line complaints and queries </li><li>Engage customers in a positive way, involve them in the overall delivery process, keeping them informed of progress on works and manage expectations</li><li>Convey accurate and timely information to customers and operational team, in clear simple terms</li><li>Ensure customers opinions are acknowledged and feedback into operational teams - champion customer insight solution </li><li>Experience of developing and delivering service improvements</li><li>Experience of partnership /alliance /collaborative working</li><li>Good time management, planning &amp; organisational skills</li><li>Experience of working with computerised systems</li><li>Good written, verbal, and interpersonal skills with strong customer experience ethos and strong communication skills</li><li>Experience of delivering community projects</li></ul>Benefits we can offer you <ul><li>25 days annual leave plus bank holidays</li><li>Company Van and Fuel Card</li><li>Uniform</li><li>Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!</li><li>Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.</li><li>Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more</li><li>Family friendly policies</li></ul>All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points. Candidates should be aware that all our roles are subject to relevant Background, Identity &amp; Security checks before commencement of employment. Apply below or to discuss your application further; contact: Francesca Swan (<a href="mailto:francesca.swan@mearsgroup.co.uk" target="_blank">francesca.swan@mearsgroup.co.uk</a>) If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.

Annual salary: up to £29,856.80 Resident Liaison Officer Thanet Full Time Permanent Salary up to £29,856.80 per annum 42.5 hours per week Monday - Friday "Our Planned and Retrofit branch is at the forefront of delivering high-quality improvement works across our portfolio-enhancing homes, increasing energy efficiency, and making a real difference in communities.". About the Role: As a Resident Liaison Officer, you will be working on our SHDF retrofit programme within the social housing background, providing a stable and profitable contract, delivering excellent service and support through our local teams, who understand the importance of working together for the local community. Providing front facing support and advice as required and delivering proactive communication throughout the works life cycle. Putting the customer at the heart of everything we do; ensuring we meet the needs of the business, our clients, and our customers. Role Criteria: <ul><li>Provide a front-line professional service to all customers - pro-actively deliver a positive face to face experience</li><li>Experience of handling multiple tasks in a high volume in a rapidly changing environment</li><li>Coordinate and deliver all customer operational related tasks and communication materials as appropriate</li><li>Ensure customer appointments are attended on time and to standard </li><li>Encourage positive relationships between Mears and the customer, ensuring all actions are followed up and communicated effectively </li><li>Support customer engagement activities across all channels</li><li>Support Customer Service Centre with resolution of front-line complaints and queries </li><li>Engage customers in a positive way, involve them in the overall delivery process, keeping them informed of progress on works and manage expectations</li><li>Convey accurate and timely information to customers and operational team, in clear simple terms</li><li>Ensure customers opinions are acknowledged and feedback into operational teams - champion customer insight solution </li><li>Experience of developing and delivering service improvements</li><li>Experience of partnership /alliance /collaborative working</li><li>Good time management, planning &amp; organisational skills</li><li>Experience of working with computerised systems</li><li>Good written, verbal, and interpersonal skills with strong customer experience ethos and strong communication skills</li><li>Experience of delivering community projects</li></ul>Benefits we can offer you <ul><li>25 days annual leave plus bank holidays</li><li>Company Van and Fuel Card</li><li>Uniform</li><li>Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!</li><li>Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.</li><li>Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more</li><li>Family friendly policies</li></ul>All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points. Candidates should be aware that all our roles are subject to relevant Background, Identity &amp; Security checks before commencement of employment. Apply below or to discuss your application further; contact: Francesca Swan (<a href="mailto:francesca.swan@mearsgroup.co.uk" target="_blank">francesca.swan@mearsgroup.co.uk</a>) If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.

The Vacancy House Manager - Retirement Living Location: Beeson House estate in Rickmansworth, Hertfordshire Hours: 30 hours per week (Monday to Friday, all year round) Salary: £22,557.60 ACTUAL per year plus benefits and bonus We do not currently offer sponsorship - applicants must have the right to work in the UK. Make a Difference Every Day Are you passionate about delivering exceptional customer service? Do you thrive in a role that involves multi-tasking, problem-solving, and event organisation? McCarthy Stone, the UK's leading retirement living provider, is looking for a House Manager to lead our welcoming estate in Beeson House, Rickmansworth, Hertfordshire Why Work with McCarthy Stone? We offer a rewarding role with a range of employee benefits, including: <ul> <li>Group personal pension and life assurance</li> <li>Employee Assistance Programme</li> <li>Flexible working hours</li> <li>Work in beautiful surroundings</li> <li>Generous annual leave (25 days, rising to 28 days) plus bank holidays</li> <li>Access to our employee discounts platform (gift cards, supermarkets, restaurants, and more)</li></ul>Role Overview - House Manager As House Manager, you'll be the friendly, professional point of contact for homeowners and their families. Your key focus will be supporting a safe, welcoming and independent lifestyle for our residents. Key responsibilities include: <ul> <li>Welcoming new homeowners and helping them settle into their new homes</li> <li>Providing a front-of-house service and engaging warmly with all visitors</li> <li>Being the first point of contact for residents and offering assistance, guidance, or support</li> <li>Managing supplier relationships to ensure smooth day-to-day operations</li> <li>Acting as the face of McCarthy Stone for homeowners' families and friends</li> <li>Handling resident concerns with sensitivity, confidentiality, and respect</li> <li>Overseeing estate management, including communal areas, gardens, and grounds</li> <li>Supporting the development of a strong community through organising social events and regular resident meetings</li> <li>Ensuring compliance with all Health and Safety requirements</li></ul>About You - What We're Looking For We're looking for someone who: <ul> <li>Has excellent communication skills and a proactive attitude</li> <li>Has previous experience in a customer-facing or service management role</li> <li>Demonstrates professionalism and a commitment to high-quality service</li> <li>Enjoys variety and takes initiative in a busy environment</li> <li>Can solve problems effectively and remain calm under pressure</li> <li>Is comfortable using Microsoft Word, Outlook, and other basic digital tools</li> <li>Has an awareness of basic Health and Safety (training will be provided)</li> <li>Holds or is willing to obtain first aid qualifications (training provided)</li></ul>Training &amp; Development You'll receive full support and professional training through our in-house development programmes, which include: <ul> <li>First Aid certification</li> <li>Dementia Friends training</li> <li>Workplace safety courses</li> <li>Ongoing development and progression support</li></ul>Apply Now If you're looking for a meaningful part-time role that combines responsibility, variety, and community impact - we'd love to hear from you. Applications are reviewed as soon as they're received. We may appoint before the closing date, so early application is encouraged. Please note: McCarthy Stone is an equal opportunities employer. We welcome applications from all backgrounds. We do not currently offer sponsorship - applicants must have the right to work in the UK. #LI-GP1 About Us As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of January 2025, McCarthy Stone operates over 545 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2025 as well as making the Great Place to Work Wellbeing list! Our Customers The Benefits 24 days annual leave Pension plan Life assurance Employee assistance helpline Health screening Eyecare voucher scheme Long service award Testimonials "I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. It's a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team." Linda Diamond - House Manager "Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks ... it's all about our great people and how welcome they make you feel ... even if it was through a screen!" Andrea Waldron - Senior HR Business Partner "From my first week I felt like part of the team, everyone is helpful and pro-active, which is crucial in a fast paced environment. I've had the opportunity to work on some exciting projects, it's a very 'hands-on' approach here with plenty of opportunity to be involved and play a part in delivering developments." Emily Bishop - Principal Planning Associate "Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment, watching them settle in and make friends, and then watching them lead a happy and carefree retirement is very rewarding." Caroline Craig-cordel - Sales Consultant "I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier, every day. And what we do is so important to our homeowners! In my marketing career before I couldn't dream about customers sharing their thoughts about my campaigns, but here it happens all the time." Stan Smolyar - Head of Brand Previous Next

House Manager

Do you want to work in a successful team, delivering at pace? Are you looking for a career defining role where you can make a real difference, and contribute to accelerating the delivery of the borough's significant growth plans? Situated at the heart of the North West and part of the Liverpool City Region, St Helens is a borough with ambitious plans for substantial regeneration and growth over the coming years. With proposals for delivery of over 9,000 new homes by 2035, transformational town centre masterplans in development, a cutting-edge programme of active and sustainable transport infrastructure and a growing focus on the role place-making can make in addressing the impacts of climate change, there has never been a more exciting time to join our ambitious, friendly and welcoming team. St Helens has a new Housing Strategy and Local Plan which together set out the Council's vision for housing in the borough - Quality and Accessible Homes for All We are now looking for an ambitious, dynamic candidate with relevant experience to lead on the development and implementation of the Council's strategic housing initiatives. The successful applicant will work with stakeholders internally and externally to bring forward market led and affordable housing development opportunities within the borough and help turn vision in to reality. You will work with colleagues and partners to ensure a coherent cross-tenure approach to the Council's housing policies and strategies and ensure our borough's ambitious plans become reality. You will also work across the Housing and Growth teams to achieve quality homes of the right type in the right locations to meet the needs of existing residents and those looking to move to the borough. The above combined with our need for sustainability, working towards net zero and linking with active travel, means there has never been a more important time to get housing development right. Applicants will need to demonstrate that they are able to establish strong relationships and networks with a range of internal and external stakeholders, including developers and housing professionals. You will show a drive and commitment and a willingness to learn and adapt. In return, we offer flexible working allowing you to hybrid work from home as well as from an office setting. For an informal discussion, please contact Lee Norman, Head of Housing, on (01744)676230 or 07765226644. If you feel you are the right person for the job, and want to make a difference, we would love to hear from you. Full Job Description &amp; Person Specification Documents are included with this advert. We reserve the right to close the advert early, with sufficient applications. Apply early to avoid disappointment. Share this vacancy with friends and family via your socials below! Making a Difference Whatever stage of your career, working in the public sector puts you at the heart of communities. Our workforce provides services to our resident's day in and day out, making a positive impact on people's lives. We could not do this without the dedication, professionalism and strength of our workforce. There are so many reasons to choose to work at St Helens Council including the fantastic range of employee benefits and rewards on offer.. St Helens Borough Council | Jobs | Search here for your perfect career - Home Page St Helens Council is officially recognised as one of the region's leading fair employers, achieving accredited status under the Liverpool City Combined Authority Fair Employment Charter. The Charter recognises the ongoing commitment to fair pay, secure work, training &amp; progression &amp; staff well-being whilst celebrating employers who go above and beyond for their workforce providing an inclusive and supportive environment. St Helens Council is a Disability Confident Leader. This means that the Council guarantees an interview to disabled applicants who demonstrate that they meet the essential criteria for the job, as detailed on the Person Specification, and will, for qualifying disabled candidates, make reasonable adjustments within the interview/selection process. Equality &amp; Diversity St Helens Borough Council respects and values the individuality that every employee brings. We encourage applicants from diverse backgrounds, who share our values, our commitment to inclusion, and who will help us on our journey to transform our organisation. Further information about Equality &amp; Diversity at St Helens Borough Council can be found here <a href="https://www.sthelens.gov.uk/equality" target="_blank">https://www.sthelens.gov.uk/equality</a> St Helens Borough Council is a Disability Confident Leader. Disability Confident Leader lead the way in helping to take action that changes attitudes, behaviours, and cultures for the better.

Strategic Housing Officer

Accommodation Manager Location: Clumber Park Lodges, Worksop Hours: 40 hours per week, Weekends Required - Permanent Contract Salary: Up to £32,000 DOE What we need in a nutshell Our accommodation needs to be so clean that when guests open the door to it, we can hear them say "Wow!" To make this happen we need a strong leader for the accommodation cleaning team, who will be a key member of our park management team. Some of the background We're not your average holiday company. Our guests come to our UK resorts to experience a world away from their day-to-day. When they are with us, they play crazy games, enjoy show-stopping entertainment and live in the moment. Our job is to surprise and delight them at every turn. We need you to be the person who delivers delight by ensuring that our guests' accommodation exceeds their expectations. This will mean working harmoniously with other departments, planning and organising the accommodation workload and motivating your team to do their best work. The nitty gritty of what you'll be doing Working as part of our slightly bonkers team of holiday heroes, you will be in a very visible management role, ensuring that guest accommodation is spotless. This is one of the most crucial aspects of our guests' holiday experience and your role will involve: <ul> <li>Lead and Develop: Recruit, manage, develop and grow a large, dynamic department, team leaders and accommodation assistants.</li> <li>Deliver Excellence: Ensure all guest accommodation is prepared to the highest standards and ready for unforgettable arrivals.</li> <li>Collaborate for Success: Work closely with other managers and central teams to enhance the guest experience.</li> <li>Problem-Solve Like a Pro: Coach and support the team, leading from the front in resolving guest concerns with positivity and care.</li> <li>Shape the Future: Contribute to the park's strategic direction, keeping up to date on the condition of all accommodation and knowing what is required to enhance our offering.</li> <li>Be a Budget Master: Manage budgets effectively, drive efficiencies, and implement smart cost-saving initiatives.</li> <li>Prioritise Safety: Champion Health and Safety policies to protect both our team and guests.</li> </ul>One more thing...holidays happen at holiday times, so you will need to work your magic on bank holidays too. Skills, experience and qualities you'll need We'll provide training, but you must: <ul> <li>Have management experience in a practical, time-pressured environment</li> <li>Have a leadership style that is open, approachable but that commands respect</li> <li>Be able to plan and organise the workload, training and management of a large team</li> <li>Previous Accommodation Manager experience in a holiday park</li> </ul>It's about your values too. We have a can-do, fun loving, people centred ethos here at Away Resorts, which is captured by our holiday heroes' mantra of Attentive Amazing Lovers - if that's fired up your curiosity, have a read about it here and decide if it describes you. What we can offer you This is an exciting and varied role as part of our senior management team. We look after you with a great range of benefits, including: <ul> <li>Bonus Scheme</li> <li>Enhanced Family Benefit</li> <li>Employee Discount Scheme - Perkbox</li> <li>Life Insurance</li> <li>Discounts on Away Resorts Holidays</li> <li>On Park Discounts</li> <li>Awards and Recognition</li> </ul>Want to join our team? Here's how to apply Click on the Apply Now button. If you're new to our website, we'll prompt you to register. If you've already registered, you can simply log in. Then complete your details and send us your best version of you. Good Luck!

Accommodation Manager

Job Description The Service &amp; Team: This role sits within the Homeless Prevention Service, which is dedicated to reducing homelessness and providing tailored support to individuals and families in housing need. You will be responsible for the line management of one of the five Casework teams. The Role: As part of this role, you will lead a team that takes Housing Act applications from members of the public who are threatened with or already homeless, carrying out detailed assessments to determine the Council's legal duties under homelessness legislation. This includes ensuring compliance with statutory requirements and delivering fair, consistent decisions. You will lead and support a team of Homeless Prevention Caseworkers, ensuring: <ul><li>Compliance with legislation and internal policies</li><li>Quality assurance and performance monitoring</li><li>Staff well-being and development through coaching, mentoring, and supervision</li><li>A positive, collaborative culture that drives continuous improvement and excellent customer service</li></ul>This is a customer-facing role, and therefore the statutory English language requirement for public sector workers applies. An enhanced DBS (Disclosure and Barring Service) check will be required for this position. Working Pattern: Monday to Friday, 9:00 am - 5:00 pm. Hybrid working arrangement combining home and office-based work, with an expectation to attend the offices (throughout Cornwall) and work alongside the Homeless Prevention teams at least two days per week. What you'll need to succeed: <ul><li>Leadership &amp; Team Management<ul><li>Proven experience in leading, motivating, and supporting a team to achieve service targets and deliver high-quality outcomes.</li><li>Ability to provide clear direction, coaching, and mentoring to staff, fostering a positive and high-performing culture.</li><li>Skilled in managing performance, ensuring compliance, and promoting staff wellbeing.</li></ul></li><li>Organisational &amp; Problem-Solving Skills<ul><li>Ability to prioritise competing demands in a fast-paced environment.</li><li>Strong decision-making and problem-solving skills, with a focus on practical solutions.</li></ul></li><li>Communication &amp; Negotiation<ul><li>Excellent interpersonal and communication skills, with the ability to influence and build strong relationships with internal teams and external partners.</li></ul></li><li>Resource Management<ul><li>Experience in allocating resources effectively.</li></ul></li><li>Flexibility &amp; Resilience<ul><li>Ability to adapt to change and respond constructively to challenges.</li></ul></li></ul>Please read the role profile for the full details of this role attached below in this advert What you'll get in return: Cornwall Council's ambition is to be an employer of choice, a high performing Council and a learning organisation. We commit to providing a reward and benefits package to attract, motivate and reward our employees. We offer a range of flexible working options to our staff. This helps provide our employees with a greater work/life balance. Whilst still ensuring that service needs are met. Our core employee rewards and benefits include: • a competitive salary. • a defined benefit pension scheme, based on your career average earnings. This includes the option for extra voluntary contributions • a generous annual leave entitlement with the potential to purchase additional leave. • A national award-winning employee health and wellbeing programme • Employee benefits scheme giving employees access to a wide range of discounts to local and national goods and services. Additional Information: Cornwall Council is unable to offer visa sponsorship or transfer existing sponsorship for this role. The full role profile is attached here We recommend saving a copy of this to refer to if you are invited to an interview. For more information or an informal chat about the role please contact Charlotte Mitchell- <a href="mailto:charlotte.mitchell@cornwall.gov.uk" target="_blank">charlotte.mitchell@cornwall.gov.uk</a> Application Process Please attach a supporting statement to your application, you can add your Education &amp; Qualifications details manually using the application form timeline or you can upload your CV. Remember to demonstrate why you are suitable against each of the points marked as 'Application' on the Role Profile using examples from your experience or transferable skills. This might be through qualifications or descriptive examples from your work / personal experience, which clearly illustrates what you did and the effect it had. Guidance on how to complete your application can be found here - The application process. Please note that applications cannot be edited after they have been submitted, please contact <a href="mailto:careers@cornwall.gov.uk" target="_blank">careers@cornwall.gov.uk</a> if you have any queries or require assistance with your application. Existing employees must apply using their Cornwall Council email address through the Opportunity Marketplace on Oracle. About Us Cornwall Council deliver services to more than half a million local people and over five million visitors a year. Working here - Cornwall Council We are happy to talk about flexible working options such as part-time or compressed hours. More examples of our flexible working opportunities can be found here - flexible working options. Fairness and inclusion are at the heart of our vision for Cornwall. In order to best serve our communities, we are striving to achieve a diverse workforce that is inclusive of all backgrounds, cultures and identities; e.g., race, disability, sex, gender reassignment status, age, religion and sexual orientation. We are an equal opportunities and Disability Confident employer, and we will assess applicants on their merits. Cornwall Council is committed to safeguarding and following safer recruitment principles to help make sure our staff and volunteers are suitable to work with children, young people and adults at risk. It's a vital part of creating a safe and positive environment and making a commitment to keeping all service users safe from harm.

Homeless Prevention Manager

About the role This role is critical and offers a unique opportunity to shape strategies and a policy framework and will be involved in a wide range of strategic and enabling activities. You will help lead on, create, deliver and monitor the Council's Housing strategies and ensure that homelessness and housing delivery are core elements to other housing related strategies. You will work with our internal planning and development teams and housing providers/developers to increase the delivery of new affordable homes to help meet the growing demand across West Northamptonshire. This will involve providing advice and negotiating the provision of new homes. You will ensure there is up-to-date research and information to enable informed decision making related to affordable housing. You will be key in furthering and developing partnerships with internal partners, delivery partners, developers, Registered Providers and other statutory and voluntary agencies in developing affordable housing, preventing homelessness to support the delivery of sustainable housing solutions across West Northamptonshire. What will you be doing? In this role, you will: <ul><li>Drive housing strategy and policy development.</li><li>Negotiate affordable housing through planning and viability assessments.</li><li>Lead innovative affordable housing delivery projects, including property acquisitions for homelessness prevention.</li><li>Build strong partnerships with developers, registered providers, Homes England, and local communities.</li><li>Secure funding and optimise resources to meet housing needs.</li></ul>About you Are you passionate about shaping housing strategy and delivering real outcomes for communities? We're looking for a dynamic housing professional to help deliver the strategic housing vision and the development and delivery of affordable housing across West Northamptonshire. What we're looking for: <ul><li>Proven experience in strategic housing, planning policy, or housing enabling.</li><li>Strong negotiation skills and understanding of development economics.</li><li>Ability to lead projects, influence stakeholders, and deliver results.</li><li>Knowledge of housing legislation, S106 agreements, and affordable housing delivery mechanisms.</li></ul>Our benefits You can also see our full list of employee benefits on our careers site here: Why you should work for us | West Northamptonshire Council . About us At West Northants Council, it's about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people. Our vision is 'to make West Northants a great place to live, work, visit and thrive'. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services. We are committed to ensuring diversity, equality, equity, and inclusion is woven into the fabric of WNC and everything we do, to enable all colleagues to develop and maximize their full potential. We are a disability confident employer, a member of the Armed Forces Covenant, and a Care Leaver Covenant partner The following film was created by us to communicate our intentions - watch WNC colleagues explain what DEI means to us . If you need additional support or reasonable adjustments during the application process, including needing the job description in another format or language, please email <a href="mailto:careers@westnorthants.gov.uk" target="_blank">careers@westnorthants.gov.uk</a> for support. West Northants Council, where careers thrive. Attached documents <ul> <li> Strategic Housing Officer JD .pdf </li> </ul>

Job Description Internal - Please note this vacancy is only available for Birmingham City Council employees that are under a S188 (Priority Movers and Lateral Movers). Housing Officer Permanent Grade C- £35,412 - £44,075 ( pro rata for part time ) Consultation grade - subject to formal evaluation under the Pay Equity Review Part Time - Working 30 hours per week, Office based This is an opportunity to work in a customer focused service to let Council homes efficiently with a focus on sustaining tenancies. Providing advice and information to colleagues, customers and stakeholders relating to ending tenancies, bidding for properties, the repairs standard as well as advising on the viewing and sign-up processes. You will be responsible for monitoring: <ul> <li>return of keys from outgoing tenants</li> <li>advertising of properties</li> <li>properties are shortlisted promptly</li> <li>enquiries are dealt with effectively</li></ul>Liaising with the repairs team and share information to ensure that void periods are kept to a minimum and re-letting targets are achieved, you will also update computer systems promptly and accurately and check compliance with our legal obligations to provide up to date certificates for properties. You will be responsible for managing a team and providing direction on priorities in a busy environment. Monitoring the completion of key tasks to ensure a seamless process through to the sign-up process is an important aspect of the role alongside covering in the absence of colleagues, is essential to minimise delays in reletting properties. Managing requests for properties in line with procedures, including decanted tenants, to ensure compliance and transparency and undertaking viewings and property checks as required. This role is mainly office based due to the need to supervise staff, process keys, directly liaise with repairs staff. Please upload your up-to-date CV via the attachments part of your application, this is required for shortlisting. Unfortunately, we cannot consider any applications without a CV attached Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application. For any informal enquires please contact: <a href="mailto:Resourcing@birmingham.gov.uk" target="_blank">Resourcing@birmingham.gov.uk</a> quoting ref 3606 A Disclosure and Barring Service (DBS) check will be undertaken. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Job Description and Person Specification - Voids and Lettings Officer Job Description (4).pdf We strive to advertise all roles for a minimum of two weeks. However, due to high application volumes vacancies may close earlier than the stated deadline. We encourage you to submit your application without delay to ensure consideration. Birmingham City Council is committed to safeguarding and promoting the welfare of our citizens and expects all staff and volunteers to share this commitment. You can view our Corporate Safeguarding Policy | Birmingham City Council here #internal #LI-DNI #LI-ONSITE About Us We are a disability confident employer and we encourage applicants with disabilities to apply. We also welcome applications from people with caring responsibilities and flexible working options will be considered. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Non-UK applicants (excluding Ireland) may need to apply for a visa from the UK Visas and Immigration (UKVI) and may require a Certificate of Sponsorship from Birmingham City Council for a skilled worker visa (if the job is eligible).

Job Description We have an exciting opportunity for a Homeowner Services Officer to join our team in Central London. This is a full time permanent role. About the role: As a Homeowner Services Officer, you will deliver an excellent customer-focused service to homeowners, in accordance with the terms of contracts and performance standards agreed by Guinness. We are looking for a highly motivated individual to provide a customer-focused, high-quality, legally compliant lease management service to a portfolio of leasehold, shared ownership and freehold customers. You will manage key processes casework, including but not limited to Section 20, lease enforcement, Fire Risk assessment actions and alteration requests. Coordinate actions cross-functionally as required and in line with agreed policies and procedures. In this role, you will also provide subject-matter expertise across the organisation, including interpretation of leases, rights, responsibilities, service charge provisions (including recoverability and any VFM risks), and support cross-functional working. What we are looking for: As a customer-focused organisation, we place equal importance on how we deliver our services as well as what we deliver. We are seeking candidates who have proven customer service experience delivering positive outcomes for customers and achieving high levels of customer satisfaction. You will also be able to demonstrate: <ul><li>Proven ability to manage a varied workload, meeting performance targets.</li><li>Ability to develop processes and systems according to changing needs</li><li>Good attention to detail, and application of critical thinking to identify and resolve risks.</li><li>Excellent organisational and team working skills - ability to prioritise tasks and handle changing priorities.</li><li>Excellent oral and written communications</li></ul>Desirable: <ul><li> Proven experience of managing residential leasehold and shared ownership homes</li><li>Relevant sector experience </li></ul>The advertised salary includes a £4000 Local Job Supplement If you are interested in joining us and would like to apply for this role, please apply with a CV and covering letter, detailing how you meet the essential criteria. TJTGP REEDTGP

Homeowner Services Officer

Job Description: Iris Care Group has an exciting opportunity for a Housing Assistant to join our well-established team in Gloucester. Employing over 1,600 people, Iris Care Group is the largest independent health and social care provider across the Southwest of England and South Wales. We provide innovative, effective, and forward-thinking care for adults with specialist mental healthcare needs. With over 90% of staff saying they enjoy their job, we are proud to have created environments where our staff feel rewarded and fulfilled. Work for us and you'll go home knowing that you've made a difference. What will you receive? <ul><li>Annual salary of £26,000 - £28,000, depending on experience</li><li>Industry-leading training and development opportunities</li><li>Employee Assistance Program - free 24/7 confidential helpline (domestic, financial, legal, health support, etc.)</li><li>High street retail discount scheme</li><li>'Recognise Me' - our staff benefits, wellbeing and recognition platform</li><li>Friendly and supportive work environment</li><li>Death in service benefit</li></ul>Purpose of the Role In this role you will be an integral part of the relationship management between the Housing Association/Registered Social Landlord and Iris Care Group with direct support to the Tenancy Liaison Officer. The Housing Assistant will be responsible alongside the Tenancy Liaison Officer for ensuring that the housing management services are delivered to the agreed requirements focusing on service delivery and the provision of a high-quality service to tenants that supports their wellbeing. They will work with a range of internal and external stakeholders and key agencies and will work collaboratively with colleagues from across the organisation in the delivery of an effective income and property service to all our tenants. The role will be to build relationships with tenants, providing information and support regarding tenancies and benefits are maintained as well as liaising with our Housing Association Partner and relevant stakeholders regarding individual related matters. Role Responsibilities Your responsibilities will include: <ul><li>Support our tenants to maintain their tenancy agreements, deal with any tenancy complaints or issue warnings for breach of tenancy.</li><li>Support out tenants with setting up utilities in self-contained flats and guide with any utility issues.</li><li>Support tenants to maintain their homes and report any property repairs.</li><li>To ensure you fully understand the principles of the REACH standards (Supported Living services) and Iris Care Group values.</li><li>To deliver support which meets or exceeds organisational expectations and standards in relation to financial benefits including UC, ESA, PIP, DLA, Pension and pension credits.</li><li>Apply for tv concessionary licences for each supported living services.</li><li>Support tenants to apply for the SMI council tax exemption forms.</li><li>Liaising with our Housing Association Partner and relevant stakeholders regarding individual tenancy related matters and benefits.</li><li>To work collaboratively with all directorates within Iris Care Group in pursuit of seamless service to those we support and team members.</li><li>To act as a representative of Iris Care Group in all dealings with external professionals, families, carers and members of the public, and to protect the reputation of the organisation in those dealings</li></ul>Role Requirements To succeed in this role, you will ideally have: <ul><li>Knowledge of supported living services and housing management policies and procedures in relation to rents, voids, lettings, tenancies and repairs</li><li>Good knowledge of Housing sector and Tenancy management</li><li>Good knowledge of benefits, including Universal Credit and Housing Benefit</li><li>Experience of working with people with disabilities</li><li>ICT literate and able to use MS Office and a range of databases</li><li>Good numeracy and literacy skills and able to write clear and concise letters and reports</li><li>To be able to travel from one place to another and available to work flexibly to meet the needs of role</li><li>Full UK drivers licence and access to a vehicle</li></ul>

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