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The Vacancy As part of an exciting expansion within our Housing Department, we're delighted to announce a number of new Neighbourhood Officer roles at Wythenshawe Community Housing Group (WCHG) - with the successful applicants joining us in January 2026. These new positions form part of our continued investment in neighbourhood services, ensuring we deliver outstanding, customer-focused housing support across Wythenshawe. We'll also be advertising several other roles within the department, so if this opportunity isn't quite the right fit, there may be another that's perfect for you! About the Role As a Neighbourhood Officer, you'll play a key role in providing a high-quality, customer-focused housing management service across your locality. You'll actively engage with residents, spending time out on your patch to understand local issues, build relationships, and make a real difference in the community. Working as part of a supportive team, you'll take ownership of tenancy and estate management within your area, helping to maintain safe, well-managed neighbourhoods where people are proud to live. What You'll Be Doing <ul> <li>Delivering high-quality tenancy and estate management services</li> <li>Managing a defined patch, engaging with tenants, and resolving local issues</li> <li>Handling tenancy changes, allocations, and low-level anti-social behaviour</li> <li>Supporting residents to sustain their tenancies and access wider services</li> <li>Working collaboratively with colleagues and partners to ensure joined-up service delivery</li> <li>Ensuring estates are well-maintained, safe, and compliant with relevant standards</li> <li>Promoting WCHG's values through excellent customer service and community engagement</li></ul>What We're Looking For <ul> <li>Experience in tenancy and estate management within a housing environment</li> <li>Strong communication and problem-solving skills, with a focus on customer care</li> <li>Ability to handle low-level ASB, allocations, and tenancy issues effectively</li> <li>Good knowledge of housing-related legislation and best practice (desirable)</li> <li>A proactive and visible approach to working within communities</li> <li>Confident working both independently and as part of a wider team</li> <li>Excellent organisational skills and attention to detail</li></ul>A full UK driving licence and access to a vehicle is essential due to travel between sites. Application Deadline - Sunday 26th October Please note the above date is subject to change, and the advert may be closed early dependent on applications received. If you are interested in applying, don't wait! Why join us? As an Investors in People Health &amp; Wellbeing recognised employer we offer a wide range of benefits such as; <ul> <li>25 days Annual Leave, rising to 30 with length of service and subject to approval the option to buy and sell additional annual leave*</li> <li>Enhanced leave options for Maternity, Paternity, Adoption &amp; Shared Parental Leave*</li> <li>Enhanced Pension scheme contributions</li> <li>Our Health Care Plan gives you money back for dental, optical, therapy costs and more</li> <li>Subsidised Healthy Living benefits i.e. gym membership or yoga classes</li> <li>Subsidised Leisure Learning benefits i.e. finance towards driving lessons or learning a new language</li> <li>Car Lease Scheme, Cycle to Work scheme*</li> <li>Volunteering days in the local community</li> <li>We offer a Salary Sacrifice Pension option*</li></ul>*Subject to eligibility criteria About Us Wythenshawe Community Housing Group (WCHG) manages almost 14,000 properties, providing homes for more than 29,000 people in Wythenshawe, South Manchester. We are committed to investing in the health, wellbeing and development of colleagues, who we will reward fairly and empower and trust to deliver their best work for the benefit of WCHG, our customers and stakeholders. WCHG is an inclusive employer of choice, where differences are recognised as strengths in delivering our purpose. WCHG operates anonymous recruitment selection practices. A disability confident employer WCHG will work to make reasonable adjustments where possible throughout its employment processes. Our purpose is to provide good quality homes and services to our customers and leaseholders and to play a leading role in creating safer, healthier communities. WCHG boasts an impressive development portfolio which aims to deliver on average 1,100 new homes over the next five years with £195m estimated investment, leaving a lasting legacy in our communities. About Us Wythenshawe Community Housing Group (WCHG) manages almost 14,000 properties, providing homes for more than 29,000 people in Wythenshawe, South Manchester. Awarded 'Investors in People' Health &amp; Wellbeing and officially recognised by the Top Employers Institute as a Top Employer UK, three years running since 2019, WCHG is now amongst an elite group of world class organisations recognised for demonstrating a commitment to high performance through excellent people management and provides local employment to 530 colleagues. Our purpose is to provide good quality homes and services to our tenants and leaseholders and to play a leading role in creating safer, healthier communities. WCHG boasts an impressive development portfolio which aims to deliver on average 1,100 new homes over the next five years with £195m estimated investment, leaving a lasting legacy in our communities. Benefits Flexible Working Real Living Wage Westfield Health Training and Development Recognition and Reward Volunteering within the local community

Neighbourhood Officer

The Vacancy As part of an exciting expansion within our Housing Department, we're looking for passionate and dedicated Community Safety Officers to join our growing team at Wythenshawe Community Housing Group (WCHG) - with the successful applicants joining us in January 2026. These new roles form part of our ongoing commitment to delivering safer, stronger, and more resilient communities across Wythenshawe. We'll also be advertising several other opportunities within the department, so if this isn't quite the right role for you, there may be another that's a perfect fit! About the Role As a Community Safety Officer, you'll deliver a proactive, customer-focused and effective anti-social behaviour (ASB) and community safety service. You'll take ownership of ASB casework, working with residents, partners, and colleagues across the business to resolve issues, promote community cohesion, and help residents feel safe in their homes and neighbourhoods. You'll work within the framework of housing and ASB legislation, using early intervention and enforcement tools appropriately, while maintaining a strong focus on prevention, support, and tenancy sustainability. Key Responsibilities <ul> <li>Manage a caseload of ASB and community safety cases, ensuring timely and effective resolution</li> <li>Investigate and action complex cases in line with WCHG policies, procedures, and legal responsibilities</li> <li>Use ASB tools and powers to prevent tenancy breakdown and promote tenancy sustainment</li> <li>Work closely with tenants, partner agencies, and community organisations to develop collaborative responses to local issues</li> <li>Ensure all casework is accurately recorded and monitored, maintaining high standards of data quality and confidentiality</li> <li>Contribute to community initiatives that prevent anti-social behaviour and promote resident wellbeing</li> <li>Support WCHG's wider community safety objectives through proactive engagement and partnership working</li></ul>What We're Looking For <ul> <li>Strong understanding of community safety, anti-social behaviour, and tenancy sustainability</li> <li>Proven experience delivering excellent customer service, ideally in an ASB or tenancy management role</li> <li>Experience handling complex cases and using appropriate enforcement or intervention measures</li> <li>Excellent communication and interpersonal skills, with the ability to work collaboratively and professionally with partners and residents</li> <li>Empathy, resilience, and a commitment to achieving positive outcomes for communities</li> <li>Good working knowledge of relevant legislation and best practice in community safety and ASB</li> <li>A housing-related qualification (desirable but not essential)</li></ul>A full UK driving licence and access to a vehicle is essential due to travel between sites. Application Deadline - Sunday 26th October Please note the above date is subject to change, and the advert may be closed early dependent on applications received. If you are interested in applying, don't wait! Why join us? As an Investors in People Health &amp; Wellbeing recognised employer we offer a wide range of benefits such as; <ul> <li>25 days Annual Leave, rising to 30 with length of service and subject to approval the option to buy and sell additional annual leave*</li> <li>Enhanced leave options for Maternity, Paternity, Adoption &amp; Shared Parental Leave*</li> <li>Enhanced Pension scheme contributions</li> <li>Our Health Care Plan gives you money back for dental, optical, therapy costs and more</li> <li>Subsidised Healthy Living benefits i.e. gym membership or yoga classes</li> <li>Subsidised Leisure Learning benefits i.e. finance towards driving lessons or learning a new language</li> <li>Car Lease Scheme, Cycle to Work scheme*</li> <li>Volunteering days in the local community</li> <li>We offer a Salary Sacrifice Pension option*</li></ul>*Subject to eligibility criteria About Us Wythenshawe Community Housing Group (WCHG) manages almost 14,000 properties, providing homes for more than 29,000 people in Wythenshawe, South Manchester. We are committed to investing in the health, wellbeing and development of colleagues, who we will reward fairly and empower and trust to deliver their best work for the benefit of WCHG, our customers and stakeholders. WCHG is an inclusive employer of choice, where differences are recognised as strengths in delivering our purpose. WCHG operates anonymous recruitment selection practices. A disability confident employer WCHG will work to make reasonable adjustments where possible throughout its employment processes. Our purpose is to provide good quality homes and services to our customers and leaseholders and to play a leading role in creating safer, healthier communities. WCHG boasts an impressive development portfolio which aims to deliver on average 1,100 new homes over the next five years with £195m estimated investment, leaving a lasting legacy in our communities. About Us Wythenshawe Community Housing Group (WCHG) manages almost 14,000 properties, providing homes for more than 29,000 people in Wythenshawe, South Manchester. Awarded 'Investors in People' Health &amp; Wellbeing and officially recognised by the Top Employers Institute as a Top Employer UK, three years running since 2019, WCHG is now amongst an elite group of world class organisations recognised for demonstrating a commitment to high performance through excellent people management and provides local employment to 530 colleagues. Our purpose is to provide good quality homes and services to our tenants and leaseholders and to play a leading role in creating safer, healthier communities. WCHG boasts an impressive development portfolio which aims to deliver on average 1,100 new homes over the next five years with £195m estimated investment, leaving a lasting legacy in our communities. Benefits Flexible Working Real Living Wage Westfield Health Training and Development Recognition and Reward Volunteering within the local community

Community Safety Officer

The Vacancy As part of an exciting expansion within our Housing Department, we're looking for a dedicated and customer-focused Housing Advisor to join the team at Wythenshawe Community Housing Group (WCHG) - The successful candidate is expected to join us in January 2026. This new role reflects our ongoing investment in delivering excellent housing services for our residents across Wythenshawe. We'll also be advertising a number of other roles within the department - so if this opportunity isn't quite right for you, there may be another that's a perfect fit! About the Role As a Housing Advisor, you'll be the friendly and professional first point of contact for customers - whether that's in person, over the phone, or online. You'll provide advice and support on a wide range of housing enquiries, helping residents access the right services quickly and effectively. You'll also play an important role behind the scenes, providing administrative support to the Housing Services teams and helping ensure our systems, communications and records are always up to date and accurate. This is a great opportunity for someone who enjoys helping people, thrives in a busy environment, and wants to be part of a values-led organisation making a real difference in the community. What You'll Be Doing <ul> <li>Providing excellent customer service and first-line support for housing enquiries</li> <li>Giving accurate advice and signposting to help residents access the right services</li> <li>Supporting the Housing Services teams with administration, data entry, and record management</li> <li>Helping with tenancy and estate management tasks such as allocations, tenancy changes, and garden enforcement</li> <li>Triaging and logging anti-social behaviour (ASB) enquiries in line with procedures</li> <li>Assisting customers to use digital services and complete applications online</li> <li>Keeping accurate records and preparing reports to support performance monitoring</li></ul>What We're Looking For <ul> <li>Experience working in a customer service or administrative role</li> <li>Basic understanding of housing or tenancy management (desirable but not essential)</li> <li>Strong communication and organisational skills</li> <li>Ability to handle enquiries professionally and work under pressure</li> <li>Good IT skills, including Microsoft Office and housing-related systems</li> <li>A positive, flexible, and proactive approach to teamwork</li> <li>Commitment to confidentiality, equality, and excellent customer care</li></ul>Application Deadline - Sunday 26th October Please note the above date is subject to change, and the advert may be closed early dependent on applications received. If you are interested in applying, don't wait! Why join us? As an Investors in People Health &amp; Wellbeing recognised employer we offer a wide range of benefits such as; <ul> <li>25 days Annual Leave, rising to 30 with length of service and subject to approval the option to buy and sell additional annual leave*</li> <li>Enhanced leave options for Maternity, Paternity, Adoption &amp; Shared Parental Leave*</li> <li>Enhanced Pension scheme contributions</li> <li>Our Health Care Plan gives you money back for dental, optical, therapy costs and more</li> <li>Subsidised Healthy Living benefits i.e. gym membership or yoga classes</li> <li>Subsidised Leisure Learning benefits i.e. finance towards driving lessons or learning a new language</li> <li>Car Lease Scheme, Cycle to Work scheme*</li> <li>Volunteering days in the local community</li> <li>We offer a Salary Sacrifice Pension option*</li></ul>*Subject to eligibility criteria About Us Wythenshawe Community Housing Group (WCHG) manages almost 14,000 properties, providing homes for more than 29,000 people in Wythenshawe, South Manchester. We are committed to investing in the health, wellbeing and development of colleagues, who we will reward fairly and empower and trust to deliver their best work for the benefit of WCHG, our customers and stakeholders. WCHG is an inclusive employer of choice, where differences are recognised as strengths in delivering our purpose. WCHG operates anonymous recruitment selection practices. A disability confident employer WCHG will work to make reasonable adjustments where possible throughout its employment processes. Our purpose is to provide good quality homes and services to our customers and leaseholders and to play a leading role in creating safer, healthier communities. WCHG boasts an impressive development portfolio which aims to deliver on average 1,100 new homes over the next five years with £195m estimated investment, leaving a lasting legacy in our communities. About Us Wythenshawe Community Housing Group (WCHG) manages almost 14,000 properties, providing homes for more than 29,000 people in Wythenshawe, South Manchester. Awarded 'Investors in People' Health &amp; Wellbeing and officially recognised by the Top Employers Institute as a Top Employer UK, three years running since 2019, WCHG is now amongst an elite group of world class organisations recognised for demonstrating a commitment to high performance through excellent people management and provides local employment to 530 colleagues. Our purpose is to provide good quality homes and services to our tenants and leaseholders and to play a leading role in creating safer, healthier communities. WCHG boasts an impressive development portfolio which aims to deliver on average 1,100 new homes over the next five years with £195m estimated investment, leaving a lasting legacy in our communities. Benefits Flexible Working Real Living Wage Westfield Health Training and Development Recognition and Reward Volunteering within the local community

Housing Advisor

The role Are you seeking a new challenge where you can truly make a difference? If so, Southern Housing has an exciting opportunity for a Scheme Housing Officer to join our team in the Hastings and East Sussex area. Reporting to a Team Manager, you will play a crucial role in providing support to our Independent Living Sheltered Schemes. Your responsibilities will include offering a front line service while ensuring the safety and well-management of our schemes to support residents in living independently within active communities in Hastings, Sussex. To excel in this role, you must possess a full clean UK driving license with access to your own vehicle, and be willing to work 5 days a week on schemes, demonstrating an understanding of the diverse needs of older people, exceptional customer service skills, and the ability to work collaboratively under pressure. If you are a proactive, self-motivated individual who thrives on delivering outstanding customer care and can meet deadlines with minimal supervision, we want to hear from you. Don't miss this opportunity to be part of our dynamic team. Please note this is a full time fixed term contract until August 2026. What you'll be doing <ul> <li>Deliver an effective customer focused housing management and support service working with multi-agency partners which embraces Southern Housing culture, current and future legislation, policy, procedure and best practice. </li> <li>Deliver the service in line with agreed parameters for the role. </li> <li>Conduct assessments of risk and need and provide personalised support to residents. </li> <li>Understand the housing management performance targets relevant to your scheme(s) and take action to contribute to their achievement. </li> <li>Work closely with other agencies to ensure residents are able to access a full range of services and support. </li> <li>Maintain administration systems and databases, processes and accurate records and provide monthly performance reports and information for other reports, as required. </li></ul>What you'll need <ul> <li>Understanding of the diverse needs of older people </li> <li>Able to develop partnership working internally and with other agencies to generate effective solutions to problems </li> <li>Ability to manage time &amp; tasks effectively, work well under pressure both individually and in a team </li> <li>Customer-focused and experience of providing excellent customer care </li> <li>Able to work flexibly and can prioritise work to meet deadlines and able to work under pressure with minimum supervision </li> <li>Able to receive and respond to customer feedback and complaints professionally at all times </li> <li>A commitment to taking personal responsibility for sharing information </li></ul>In your supporting statement, it is important that you address how you meet each of the above criteria, providing real examples. Closing Date: Friday 31st October 2025 at 23:59pm Please note we hold the right to close the vacancy early depending on application volume. Applying for roles with us About us At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own!We also understand the difference that safe, secure, and affordable homes can make to people's lives. A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too. What's in it for you Pension Life assurance Healthcare cash plan Eyecare &amp; dental Birthday leave Retailers discounts Cycle to work Buy &amp; sell annual leave Season ticket loan In-house academy &amp; career development Flexible working Inclusion &amp; Diversity We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it's about celebrating differences of thought, opinion, experience and perspective of each individual. We're all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.

Scheme Housing Officer

YOU We're looking for a passionate and proactive Housing Support Officer to join our progressive Housing team in Romford. You'll support the day-to-day running of our hostel, helping young people who face social exclusion prepare for independent living. With experience in support work - such as drug recovery, working with offenders, or life skills training - you'll guide residents through personalised support plans, manage a caseload, and help them maintain their tenancies. What you'll bring: <ul><li>Experience supporting vulnerable or at-risk young people</li></ul><ul><li>Strong communication and case management skills</li></ul><ul><li>Ability to motivate and empower others</li></ul>US Thank you for your interest in finding out more about YMCA Thames Gateway Group. Whether you're looking for your first role, coming back to work after a career break, or simply looking for a new challenge, we're happy you're considering us. As a community-based organisation for over 150 years, we are a vibrant and ever-changing charity that offers inclusive programmes in health &amp; wellbeing, childcare, housing and youth work. We are passionate about providing opportunities to those who are most in need. We successfully adapt to the needs of the communities in which we're based - during the pandemic we were able to provide food hampers to families in need, childcare support to keyworkers, and stayed in touch with our senior citizens group who, for many, attending our social groups is a lifeline. Our staff are dedicated to making other people's lives better through the services we provide, so if this sounds like something you would like to be a part of, we look forward to hearing from you. Summary of Job Profile: <ul><li>Contract Type: Permanent</li><li>Working Pattern: Full-time 37.5 hours per week inc bank holidays and some weekends</li><li>The Job Description and Person Specification can be found here: Housing Support Worker Romford JD.pdf</li></ul>Additional Information:Please note YMCA Thames Gateway Group does not have a Sponsored Licence to recruit non-UK workers and therefore all candidates are expected to provide evidence that they are eligible and have the right to work in the UK. YMCA Thames Gateway Staff Benefits: To be considered for this role please click the 'Apply for this job button' at the top of this page. Please upload your CV to the system for the recruiting manager to review. YMCA Thames Gateway is serious about safeguarding; this role will be subject to a Standard Disclosure &amp; Barring Service check. At YMCA Thames Gateway we are a Disability Confident Employer and are committed to Equal Opportunities. Therefore, we value the importance of diversity and positively welcome applicant from all members of the community. The Association is committed to ensuring that all current and potential staff, members, users and visitors are treated with dignity, fairness and respect regardless of their protected characteristics within the Equality Act (2010). We strongly encourage applications from applicants of a BAME background, those with a disability and those who identify as LGTBQ+.

Housing Support Worker

<ul><li>Reference: EC242 </li><li>Division: Crawley Homes </li><li>Salary: £32,287.00 - £38,133.00 per annum pro rata </li><li>Contract type: Fixed term </li><li>Posted on: 10 October 2025 </li><li>Interview date:04 November 2025</li><li>Extra payment(s): Not applicable </li></ul><ul><li>Positions: 1 </li><li>Category: Housing </li><li>Grade: F - G </li><li>Working hours: 29.6 per week </li><li>Closing date: 26 October 2025 </li><li>Location: Town Hall, Crawley </li><li>Location type: Hybrid </li></ul>Apply for this job About the role Are you passionate about delivering high-quality housing services and making a real impact in people's lives? Crawley Homes is looking for a dedicated and proactive Housing Officer to join our dynamic Tenancy Services team. This is a fantastic opportunity to work in a front-line role, supporting tenants and managing a wide range of housing responsibilities including tenancy management, income recovery, voids, and estate services. As a Housing Officer, you'll be responsible for: <ul><li>managing tenancies, including changes, terminations, and mutual exchanges</li><li>supporting tenants with income management and arrears recovery</li><li>letting void properties efficiently and sensitively</li><li>conducting property inspections and estate management duties</li><li>liaising with tenants, contractors, and partner agencies</li><li>promoting community development and responding to safeguarding concerns</li></ul>We're seeking an individual who: <ul><li>is an excellent communicator with strong negotiation and organisational skills</li><li>has a good understanding of housing law, welfare benefits, and safeguarding</li><li>is customer-focused and committed to continuous service improvement</li><li>can work flexibly, including occasional evenings and weekends in response to the requirements of the post</li><li>holds a full UK driving licence and has access to a suitable vehicle</li></ul>We recommend that you submit your application as soon as possible, as we may close this advert before the stated closing date if enough applications are received. Additional information This is an 18-month fixed-term contract, offered on a part-time basis (29.6 hours per week) across four working days, with Tuesday proposed as the non-working day. This post is subject to a satisfactory clearance of a Basic Disclosure and Barring Service check. A full current UK driving licence and use of a suitable vehicle are requirements of the role. Employee benefits We offer a generous employee benefits package, with a range of discounts, benefits and wellbeing incentives to suit everyone. Our way of working Our shared values and behaviours reflect the special nature of our council. We encourage all colleagues to put them into practice, whatever job they do. Take a look to see if we are the perfect match. Safer recruitment Crawley Borough Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups. How to apply Click the Apply button to complete your application online. Please ensure that the reference details you supply are for your current or most recent employer and that any gaps in employment are covered on your application form. Please note that CVs will not be accepted without a fully completed application form. For an informal conversation or further information regarding the role, email <a href="mailto:caroline.lynn@crawley.gov.uk" target="_blank">caroline.lynn@crawley.gov.uk</a> or <a href="mailto:sarah.jenn@crawley.gov.uk" target="_blank">sarah.jenn@crawley.gov.uk</a>, Area Housing Managers. Apply for this job Related documents <ul><li> Housing Officer job description (PDF, 196.06 KB) </li></ul>Salary range <ul><li>£32,287 - £38,133 per year</li></ul>

Housing Officer

We are The Housing Network (THN), a private Limited Company with a purpose. We exist to provide 'More than a Roof', because when life is at its toughest, we believe everyone deserves a safe and stable place to rebuild their lives. Homelessness is a vast and complex issue that does not have a single solution. In understanding that reality, we've learned the importance of perspective; appreciating that if we continue to innovate, collaborate, and give our best, we are playing our part in making a vital difference. We are a team that is absolutely committed to innovate, excel and be dependable in all that we do. Working hard together to achieve our mission of providing Better Accommodation, Better Support, Better Partnerships, and as a result Better Business. Job Overview: This role will be operating in the areas of Mansfield, and Nottingham, with travel to surrounding areas. Working to support our CAS3 contract with the Ministry of Justice, this role involves managing a number of self-contained and small shared accommodation properties within the region. In addition to providing proactive property management, the role involves engaging with residents (People On Probation) who may have complex needs/multiple disadvantage, on release from prison, CAS1 or CAS2, with the goal of ensuring a smooth transition into the allocated accommodation. The role does include an element of supervision to ensure 'house rules' and license agreements are being adhered to, along with offering housing related, 'light touch' support and signposting where needed. While you will be part of a small regional team and a larger business, this is predominantly a lone working role and you will need to be comfortable driving between locations. Responsibilities and Duties: Managing a number of properties specifically allocated to the MOJ. You will engage with individuals with complex needs and will be able to work without supervision and have experience of lone working. Duties: <ul><li>Ensuring properties are safe, secure and clean</li><li>Ensure accommodation is prepared and ready for occupation in accordance with company timescales.</li><li>Performing all necessary functions to manage the move in/move out process.</li><li>Proactively identify and resolve all property and maintenance related issues efficiently, where applicable in conjunction with the maintenance and/or cleaning teams.</li><li>Undertaking weekly visits to all properties and ensuring residents are adhering to the "house rules" and have not abandoned their accommodation.</li><li>Manage reports of Anti-Social Behaviour and where necessary sometimes in conjunction with the Community Probation Practitioner (CPP) and actively engage in conflict resolution wherever possible.</li><li>Build positive relationships with the residents and appropriately deal with any emergency situations which may arise during the course of work under guidance from local management teams and other professionals.</li><li>Meeting tight deadlines and making properties available within agreed timescales.</li><li>Inventory management of all soft furnishings and sundry items.</li><li>To keep accurate and timely records in accordance with departmental policy</li><li>To attend mandatory training and participate in staff development courses as appropriate.</li></ul>Personal Characteristics: Skills: The post holder must have the following skills: <ul><li>Confident communicator with excellent written and verbal communication skills and be flexible towards residents needs.</li><li>Extremely well organised.</li><li>Able to work well under pressure.</li><li>The ability to prioritize.</li><li>Able to work alone and part of a team.</li><li>Have an interest and willingness to train.</li><li>Network with local and national agencies.</li><li>Full and current manual driving licence.</li></ul>Knowledge: <ul><li>Experience in the social housing sector, ideally having worked with people at risk of homelessness.</li><li>Experience of supporting individuals with complex trauma and issues</li><li>Direct knowledge of People on Probation (POP) and the challenges they face would be a distinct advantage.</li></ul>Behaviour: <ul><li>Empathetic and supportive of residents while recognising the need to uphold and adhere to rules.</li><li>Resilient and able to deal with people who's presentation may be complex and sometimes challenging.</li><li>Methodical in approach to ensure everything is done accurately and comprehensively.</li><li>Keen to support colleagues and ensure the business is working cohesively and to the same objectives.</li><li>Keen on a strong compliance culture.</li><li>Able to work without direction.</li><li>Adaptability and being prepared to help out if circumstances require.</li><li>Keen to lead by example.</li></ul>We would expect you at all times to: <ul><li>act with integrity</li><li>act with due skill, care and diligence</li><li>act with professionalism</li><li>be open and co-operative with colleagues</li><li>act with compassion to those both within the Company and those who we support in the accommodation.</li></ul>We believe our values should reflect in our behaviour towards our colleagues, partners and residents while we work to achieve our Strategy 2024&gt;29. These values are to be; Innovative, Dynamic, Dependable, Respectful, and Kind. The Housing Network is committed to eliminating discrimination and encouraging diversity amongst the workforce. We aim to be an equal opportunities employer and we are determined to ensure no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable. As an employer we welcome applications from candidates with lived experience, demonstrating our commitment to capturing the value of "expertise by experience" and providing More than a Voice for our residents. All job offers are subject to a DBS check (level to be advised through the hiring process) and references.

Specialist Supported Housing Officer

At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise, we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees. More about your role An opportunity has become available working within our Community Safety Team. The post holder will specialise in managing anti-social behaviour cases, including tenancy fraud and domestic abuse, and will play a key part in protecting our communities. The successful candidate will work closely with a range of external partners, including safeguarding teams and local policing teams, to ensure we deliver the highest standard of service. This is a fixed term contract until 31st March 2026. Your role will include conducting and preparing legal paperwork for the organisation by gathering appropriate evidence, issuing of court applications and legal advocacy which you will receive full guidance and training on. You may be given the opportunity to take responsibility for the enforcement of tenancy conditions and challenge community safety issues which may arise including the investigation of anti-social behaviour complaints. This ensures that the company's assets are maintained, and our neighbourhoods continue to be a safe and pleasant place to live. The essential criteria for this role is listed below. <ul> <li>Experience of dealing with anti-social Behaviour </li> </ul> <ul> <li>good understanding of housing act and anti-social behaviour </li> </ul> <ul> <li>experience of handling an anti-social behaviour case load </li> </ul>Applicant will need to be prepared to travel when required. The primary location of this role is Derby however it is preferential that the successful applicant lives close to the patch area they will manage which is Lincoln, Mansfield and North Nottinghamshire with strong understanding of the local challenges and opportunities. Please note: Due to the nature of the role you will need a valid driving licence and access to a vehicle. Mileage and travel expenses will be paid in line with group policy. For more information please download our job profile available on our website. More about you To be considered for this role, it is essential that you will have experience in housing management and/or a good understanding of tenancy agreements, housing law, and DA case management. Experience managing anti-social behaviour would be a distinct advantage. However, it is imperative that you have a genuine passion for the housing sector and supportive vulnerable people. You should have the proven ability to manage your own workload and be able to work effectively and efficiently using your own initiative. Attention to detail is critical in order to be successful in this role. It is essential that you have excellent communication skills to support customer relations both internally and externally and able to demonstrate your ability to create effective relationships with colleagues and external agencies. Please note, this role is subject to a basic DBS check. Benefits We are a large diverse and ambitious business, which will give you all the challenge you could wish for. We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include: <ul> <li>Competitive salary, with a salary review yearly </li> </ul> <ul> <li>Pension with matched contributions up to 7% </li> </ul> <ul> <li>Excellent holiday package - up to 35 days annual leave with the option to buy or sell leave </li> </ul> <ul> <li>Cashback plan for healthcare costs - up to £500 saving per year </li> </ul> <ul> <li>A bonus scheme for all colleagues at 2% </li> </ul> <ul> <li>Training and development </li> <li>Extra perks including huge discounts and offers from shops, cinemas and much more </li> </ul>

Community Safety Manager

At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise, we don't discriminate based on any protected attribute. In fact, we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees. So, what are you waiting for? Join a Community that cares about you! More about your role You will take an active role to engage with residents to promote safe and secure independent living, ensuring an engaging vibrant environment to reduce isolation. Providing advice on rent and service charges, assisting with benefits claims and supporting customers with their financial needs. You will work with the internal Places for People income recovery team to reduce rent arrears. Travel within local geographical areas will be required. This post is subject to a satisfactory enhanced disclosure from the Disclosure and Barring service. For more information, please download our job profile available on our website. More about you It is essential that you have experience/knowledge of housing management, social care and/or wellbeing of Retirement living services. You will possess good computer skills with knowledge of all Microsoft Office applications, including Word, Excel and PowerPoint. Effective communication skills both written and verbal, with the ability to build great relationships with both customers and colleagues is required. It is important that you have a good mix of 'team player' attributes but also the ability to work effectively using your own initiative; as their will, be an element of lone working. You will also have an awareness of Health &amp; Safety. The ideal applicant will have experience of manging anti-social behaviour and challenging situations. A driving license and own car for business use is essential for this role. Commitment to Trauma Informed Practice At Places for People, we are committed to creating safe and supportive environments for individuals who have experienced trauma. We understand that trauma can have a profound impact on individuals, and we are dedicated to recognising the signs and symptoms of trauma, practicing empathy and respect, and using trauma-informed language. We are also committed to providing individuals with choice and autonomy, and to working collaboratively to empower them to re-establish control of their lives. Benefits We are a large diverse and ambitious business, which will give you all the challenge you could wish for. We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include: <ul> <li>Competitive salary, with a salary review yearly </li> </ul> <ul> <li>Pension with matched contributions up to 7% </li> </ul> <ul> <li>Excellent holiday package - 35 days annual leave with the option to buy or sell leave </li> </ul> <ul> <li>Cashback plan for healthcare costs - up to £500 saving per year </li> </ul> <ul> <li>A bonus scheme for all colleagues at 2% </li> </ul> <ul> <li>Training and development </li> </ul> <ul> <li>Extra perks including huge discounts and offers from shops, cinemas and much more. </li> </ul>

Housing and Wellbeing Coordinator

About the role Senior Neighbourhood Housing Officers x 3 We're not just restructuring - we're reinventing how housing services are delivered. Come and be part of the change About the role Do you want to play a key role in transforming how we deliver housing services at North Northamptonshire Council? This is your chance to be part of a bold new chapter for Housing Services and help shape the future of our housing management service. We are a council with a passion for driving positive change and delivering excellence; serving a community with a rich heritage, a diverse population, and a distinct identity. We are looking for motivated and ambitious people to join our Housing Management Service at a time of real change and investment. Following a major restructure, we are making our service more visible, proactive and closer to our tenants than ever before. You will be part of a service that is: <ul><li>Visible and connected - smaller patches, stronger links with tenants and communities.</li><li>Cleaner and safer - more caretakers working across our estates.</li><li>Supportive and responsive - stronger focus on helping vulnerable tenants and quicker support with adaptations.</li><li>Engaged and accountable - a stronger tenant voice and more opportunities for residents to shape our services.</li></ul>What will you be doing? What you will be doing You will lead a patch-based housing management team, inspiring confidence and delivering consistent, high-quality services. Your work will include: <ul><li>Providing day-to-day leadership, coaching and support to Housing Officers and Assistants.</li><li>Taking ownership of complex tenancy cases, including anti-social behaviour, safeguarding and tenancy breaches.</li><li>Ensuring vulnerable tenants receive the right support through close partnership working.</li><li>Working with caretakers and other teams to keep estates safe, clean and welcoming.</li><li>Monitoring performance and budgets, and reporting on outcomes.</li><li>Acting as a visible presence on estates, engaging with tenants, councillors and community groups.</li><li>Leading by example in delivering excellent customer service and promoting tenant engagement.</li></ul>This is a varied and rewarding role where you can see the difference you make every day, while developing your leadership and management skills. About you About you We want changemakers - people with the passion and drive to help us build safer, stronger and more connected communities. What will you bring to the role: <ul><li>Passion, Resilience, Innovation, Drive and Energy - with a commitment to Working Together to Achieve Success.</li><li>A strong background in tenancy or neighbourhood management, with experience of handling complex cases.</li><li>The ability to support and mentor Housing Officers and Assistants, building confidence and consistency across your patch.</li><li>Excellent communication and influencing skills, with the confidence to balance support, enforcement and partnership working.</li><li>A proactive, problem-solving approach, with the drive to deliver improvements for tenants and communities.</li></ul>This is an excellent opportunity to take the next step in your career within a forward-looking housing service - and to make a visible difference to the lives of tenants every single day. Our benefits Here at North Northamptonshire Council, we're transforming for the better, using all our creativity and imagination to create the best life for our local people. You'll find that we have a wide range of careers that may be more surprising than you think! Why choose us? We offer a vibrant working environment with: <ul><li>a competitive salary</li><li>a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.</li><li>lots of opportunities to develop your skills, knowledge and potential in a large unitary council</li><li>generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days</li><li>hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.</li></ul>We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups. About us Our Values and Behaviours Our values define who we are and how we operate, by forming the foundation for how we interact with our customers, colleagues and provide our services. They are also at the forefront of our decision making and delivery and are: Customer-focused Respectful Efficient Supportive Trustworthy Our Key Commitments Our key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most. We are proud to be a recognised Disability Confident Employer and is committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role. North Northamptonshire Council re-signed the Armed Forces Covenant in June 2024 which highlights the Council's pledge to support the Armed Forces community. The council obtained the silver status award for the Defence Employer Recognition Scheme (ERS) and we are now currently working towards achieving Gold status. Further information can be found at Jobs and careers | North Northamptonshire Council (northnorthants.gov.uk)

Senior Neighbourhood Housing Officer Full Time

You Do you have a passion to make a difference to the lives of young people and local communities in the Essex, Kent and London areas? YMCA Thames Gateway Group is seeking a Director of Housing to spearhead our work in providing a home and personalised support services for those that need a fresh start in life. We seek a Director of Housing to join our outstanding executive team, to take a lead in ensuring that our work continues to support young people to belong, contribute and thrive in their local communities. We are looking for a strategic leader of people who is committed to improving the lives of young people and those at risk of homelessness and: • has strong senior management experience, gained in a social-minded, housing-related association, business or charitable setting • knows what 'good' looks like in housing services and is able to deliver it • has strong commercial and financial acumen • brings experience of leading high-performing, multi-disciplined teams. The Director of Housing will work across all YMCA Thames Gateway Group sites in Essex, London and Kent. There is also flexibility offered around home working as and when appropriate. US Thank you for your interest in finding out more about YMCA Thames Gateway Group. Whether you're looking for your first role, coming back to work after a career break, or simply looking for a new challenge, we're happy you're considering us. Joining our team is an opportunity to be part of a global movement that is inclusive, diverse and forward-thinking. YMCA is the largest and oldest charity working with young people in the world. Across England there are 84 YMCAs, and YMCA Thames Gateway Group is one of the 10 largest. We are dedicated to helping people reach their full potential in mind, body and spirit. We provide support to around 10,000 people in our local communities through a diverse range of services including supported and move-on housing; health and wellbeing activities; and childcare, youth and family work. We are on an exciting growth trajectory. Our turnover has increased from £3.5 million to £10 million over the last few years, and we will be due to review and develop a new strategy focused on strengthening and developing our existing work, whilst continuing to achieve our growth and impact ambitions. Our staff are dedicated to making other people's lives better through the services we provide, so if this sounds like something you would like to be a part of, we look forward to hearing from you. Summary of Job Profile: <ul><li>Contract Type: Permanent </li><li>Working Pattern: Full-time 37.5 hours per week Mon- Fri</li><li>The Application pack which includes the Job Description can be found here: Director of Housing application pack</li></ul>Additional Information:Please note YMCA Thames Gateway Group does not have a Sponsored License to recruit non-UK workers and therefore all candidates are expected to provide evidence that they are eligible and have the right to work in the UK. YMCA Thames Gateway Staff Benefits: To be considered for this role please click the 'Apply for this job button' at the top of this page. Please upload your CV and Covering Letter to the system for the recruiting manager to review. YMCA Thames Gateway is serious about safeguarding; this role will be subject to a Standard Disclosure &amp; Barring Service check. At YMCA Thames Gateway we are a Disability Confident Employer and are committed to Equal Opportunities. Therefore, we value the importance of diversity and positively welcome applicant from all members of the community. The Association is committed to ensuring that all current and potential staff, members, users and visitors are treated with dignity, fairness and respect regardless of their protected characteristics within the Equality Act (2010). We strongly encourage applications from applicants of a BAME background, those with a disability and those who identify as LGTBQ+.

Director of Housing

Job Description Salary: £31,537 - £33,699 Hours per week: 37 hours Interview date: To be confirmed after shortlisting Housing - Empowering Housing Solutions for All in Wiltshire An exciting opportunity is available for an enthusiastic, professional team player to join the Housing Operations team as a Resident Engagement Officer. As a Resident Engagement Officer you will play an essential role in implementing the resident engagement strategy, engaging with and supporting tenants, encouraging their involvement to bring about change in the services provided. Your responsibilities will include recruiting, training and monitoring tenant volunteers for various projects, innovating creative new ways to engage with residents, leading your designated area in promoting mechanisms for resident participation; including keeping an Involvement Register. and supporting different tenant led groups. Why us? Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. That's why we focus on getting the things that matter to our people right. Explore more benefits here! Please download and read the role description and person specification carefully before you apply as well asOur Identity. The council is committed to creating an environment of positive working relationships where everyone feels engaged, supported and able to thrive. Our Identity is a framework which sets out how we are all expected to lead, work and act to deliver our services. We will not tolerate discrimination, bullying or harassment of any kind. Everyone is expected to promote a culture of inclusion, dignity, trust and respect which is underpinned by our vision and Our Identity framework. For more details, contact Jamie Peters, Housing Income Manager, at <a href="mailto:Jamie.peters@wiltshire.gov.uk" target="_blank">Jamie.peters@wiltshire.gov.uk</a>. This role may be subject to certain successful security checks; please see the role description for more information. We are firmly committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services. Read our statement of commitment to equality and inclusion. Disability Confident Employer Application process Please ensure to regularly check your spam/junk folder for any communication from us regarding your application status. We wouldn't want you to miss out on any important updates or interview invitations. Thank you!

Resident Engagement Officer

Grade: F scp17 £31,022 to scp23 £34,434 plus additional essential car user allowance. Contract: 12 months fixed term Role specifics: Must be over 18yrs of age and hold full UK driving licence. Unfortunately, we are unable to offer sponsorship for this role. Artificial Intelligence (AI) We embrace AI to enhance our operations and to innovate our services. However, we value human talent and are looking for passionate individuals to join our organisation. Please ensure you personally complete your application and read all the instructions carefully to maximise your chances of success. Applications that rely too heavily on AI may be rejected during shortlisting, however we understand that AI may be used as a reasonable adjustment, if using AI to support your application, please give a brief explanation why to help ensure fair selection process. If you have completed the GM Elevate (Leadership Development) Programme, please indicate this within the 'About You' or 'Supporting Statement' section of your application Ask us about flexible working options to fit with your work/life balance - #HappytoTalkFlexible The Role Make a Difference - Support Resettlement and Integration in Bolton We're looking for a motivated, organised individual with strong communication skills to join our Resettlement &amp; Immigration Projects Team as a Housing Options Officer. You'll support newly arrived individuals and families with housing needs, helping them access essential services such as healthcare, education, and employment. The role promotes integration and wellbeing through tailored support and community engagement. You'll work closely with partners and stakeholders, maintain accurate records, and contribute to programme outcomes. This is a rewarding opportunity to help people rebuild their lives and thrive in Bolton. About You Although this is a Housing Officer role, its scope is much wider. With support from the Programme Manager, you'll deliver holistic support to help newly settled individuals and families in Bolton integrate and build independence, through access to housing, healthcare, education, employment, and community life. You'll work closely with partners to ensure tailored support and may apply relevant legislation or local guidance as needed. The role requires autonomy, strong interpersonal skills, and the ability to manage a varied workload. While direct refugee experience isn't essential, knowledge of housing, approaches to prevent homelessness, or experience supporting individuals to achieve positive outcomes is highly beneficial. About Us This is your opportunity to join us at an exciting time as we have strong ambitions for the borough. Bolton is a great place to work. We are a welcoming organisation that wants to contribute to a place where people feel active, connected and prosperous. We are passionate about improving the outcomes and experience of Bolton people. We want Bolton to be a vibrant place built on strong cohesive communities, successful businesses and healthy, engaged residents. As an employer we want to thank our employees for their hard work and commitment, by giving them the opportunity to access a range of exclusive rewards and benefits, including discounts and exclusive gym membership prices and salary sacrifice schemes. In addition, we offer a generous annual leave allowance, flexible work opportunities, access to a Pension Scheme, as well as a range of employee wellbeing and support services. Our Values are really important to us, read all about them below, along with all our great staff benefits, the job description/person specification for the role and the important legal bits, and our Top Tips too. Ready to apply? Then please click Apply and upload your anonymised CV and supporting statement discussing your relevant skills and experience and explain how you believe they make you a strong fit for this role. Within Greater Manchester, local authorities have made a commitment to improve the employment opportunities for people with disabilities, care leavers, carers, and ex-military personnel. Please see greater.jobs for further information before you apply. We are committed to safeguarding and promoting the welfare of vulnerable adults and young people and expect all staff and volunteers to share this commitment. An Enhanced DBS with check of relevant barred list is therefore required for this post. This post is a designated customer facing role under the fluency duty and requires a specified level of spoken English as per the person specification. This organisation has signed up to the Greater Manchester Continuous Service Commitment. That means we will recognise your continuous or 'unbroken' service in any Greater Manchester local authority or NHS organisation that has signed the commitment, Transport for Greater Manchester, Greater Manchester Fire and Rescue Service or Greater Manchester Combined Authority, giving you access to our service-related benefits. Please see the home page of greater.jobs for more information. For more information about working for Bolton Council, please see greater.jobs; for advice and support with your application, contact <a href="mailto:recruitment@bolton.gov.uk" target="_blank">recruitment@bolton.gov.uk</a>

Housing Options Officer

Join us, be part of more. We're so much more than an energy company. We're a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesn't rely on fossil fuels, whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential. That's why working here is #MoreThanACareer. We do energy differently - we do it all. We make it, store it, move it, sell it, and mend it. About your team: At PH Jones, our mission is to mend it. Our teams have been at the heart of communities for over 50 years. Partnering with local authorities and associations, we support social housing across the UK - installing, upgrading and repairing heating and electrical systems. But we're not just living off our legacy. We're on a mission to make the UK's social housing sector greener and more energy efficient. PH Jones are looking for Tenant Liaison Officer to join our team. We are looking for people who are caring and empathetic, and who understand the support needs of a diverse cross section of customers in Bristol. Regular travel within this area will be required, so you will need to live within a reasonable commutable distance. <ul><li>£26,298 per annum</li><li>Full-time, permanent contract</li><li>40 hours per week, Monday - Friday</li><li>Fully costed van &amp; fuel card </li><li>Full uniform, PPE, phone &amp; laptop provided</li></ul>Your role will involve: <ul><li>Managing tenant complaints</li><li>Visiting customers in their own homes</li><li>Assisting with the management of our installs and service programme across our social housing portfolio</li><li>Assisting our operational management team and planners, in gaining access to properties and making contact with tenants</li><li>Managing client relationships and working with them on access procedures, installation programmes and community engagement</li><li>Taking first line responsibility for safe, efficient, and effective work delivery, as well as customer satisfaction</li><li>Upholding PH Jones and British Gas company standards and policies at all times</li></ul>Here's what we're looking for: <ul><li>Social Housing or housing experience desired</li><li>Great organisational skills are required, including knowledge of Microsoft Office</li><li>You need to be able to communicate effectively both verbally and in writing and be able to demonstrate exceptional attention to detail whilst working under pressure</li><li>Strong customer service skills and confidence in your dealings with both internal and external stakeholders</li><li>A working knowledge and understanding of contract parameters and their implications</li></ul><ul><li>An in-date driving license with no more than 6 points</li><li>An ability to adapt to all PH Jones and British Gas standards, procedures and safety measures, whilst offering excellent customer service</li></ul>We also offer: <ul><li>25 days annual leave + bank holidays</li><li>Performance related Quarterly Bonus against KPI's</li><li>Company matched contribution Pension Scheme</li><li>Group Income Protection, Life Assurance &amp; Accident Insurance</li><li>Company Funded Healthcare plan</li><li>Access to MyHealth with 24/7 MyCare phone line</li><li>Online GP24 virtual service</li><li>Eye Test Voucher</li><li>Annual pay review</li><li>Legal Help</li><li>Financial Education</li><li>Centrica Benefits - offers &amp; discounts with high street partners</li><li>Profit Share Award</li><li>Employee Energy Allowance</li></ul>Why should you apply? We're not a perfect place - but we're a people place. Our priority is supporting all of the different realities our people face. Life is about so much more than work. We get it. That's why we've designed our total rewards to give you the flexibility to choose what you need, when you need it, making sure that you and your family are supported not only financially, but physically and emotionally too. Visit the link below to discover why we're a great place to work and what being part of more means for you. <a href="https://www.morethanacareer.energy/phjones" target="_blank">https://www.morethanacareer.energy/phjones</a> If you're full of energy, fired up about sustainability, and ready to craft not only a better tomorrow, but a better you, then come and find your purpose in a team where your voice matters, your growth is non-negotiable, and your ambitions are our priority. Help us, help you. We would love for you to share any information about yourself throughout our recruitment process so that we can better understand you and help shape your journey.

Tenant Liaison Officer

Job Description Salary:£29,000 per annum + £1200 on call allowance Location:Edinburgh Contract/Hours:Permanent / Full Time - 37 hours per week (including evenings and weekends) Benefits: <ul><li>29 days annual leave PLUS bank holidays, with up to 5 additional days for continuous service and option to buy or sell leave </li><li>Gain professional qualifications and excellent training/development opportunities </li><li>Flexible maternity, adoption, and paternity packages </li><li>Pension with up to 7% employer contribution with included life assurance cover </li><li>Staff discount portal and Blue Light Card eligibility with 15,000 national retailers discounts. </li></ul>Vulnerable children in the UK need your help Wherever you work in the Action for Children family, you'll be helping to change the lives of the most vulnerable children in the UK. Last year, we helped more than 670,000 children and families across the UK. From direct work in communities to national campaigning, we are focused on making sure every child has a safe and happy childhood, and the foundations they need to thrive. Why Action for Children? Working here is more than a job. Everyone in the Action for Children family is passionate about protecting and supporting children. It's the sense of purpose that drives us every single day. Because we know that, when we work together, we can make a huge difference to bring lasting improvements to vulnerable children's lives. A bit about the role Our housing support and care at home service is dedicated to ensuring the independence of a young person within their community. We offer round-the-clock care and support on a 2:1 ratio for a young lady with learning disabilities. We're looking for a Team Leader who'll be a positive role model, while providing line management to a small team of staff, to deliver high standards of care across our Edinburgh and Haddington services. You'll be responsible for rota management, lead on shifts, support staff in their personal development and assist the Registered Manager with the day to day running of the service. You'll work to achieve positive outcomes for the Young Person and will be the go-to person when the Registered Manager is not available. You'll be part of an exceptional team who work together to develop and deliver person-centred care plans. You'll proactively help the young person on her journey to lead a more independent life by supporting her in achieving outcomes, making informed choices, and promoting participation in her community. We strongly believe that behaviour is communication and work to identify what the young people are trying to tell us through their behaviour and support them to communicate that in a positive way. How you'll help to create brighter futures Some key responsibilities of a Team Leader role are; <ul><li>Leading shifts and working with the Registered Manager to ensure compliance with regulatory requirements and organisational policy and procedure.</li><li>Provide leadership by example to ensure that records, paper and electronic, are maintained and duly uploaded into the appropriate database.</li><li>Support staff team development through training opportunities, staff supervision, and multidisciplinary working.</li><li>Work to achieve positive outcomes for individual children and young people and contributing to the achievement of an outstanding, good or equivalent rating in external inspection including deputising in the absence of the Registered Manager.</li></ul>Let's talk about you <ul><li>Must possess SVQ 3 in Social Services &amp; Healthcare, or HNC Social Services or equivalent / SVQ4 in Social Services or Healthcare or willing to work towards / SSSC registered.</li><li>Previous experience of supervising staff.</li><li>Significant experience of working with children and young people with Learning Disabilities.</li><li>Confident in all aspects of MS Office.</li><li>Experience of coaching and supporting staff to reach a competent standard.</li><li>Ability to work under pressure while maintaining drive and enthusiasm and to be able to deal with children and young people effectively and safely with challenging behaviour.</li></ul>Good to know Application Process Please note we are unable to offer visa sponsorship for this role. Contact: Jessica Jarvis at <a href="mailto:recruitmentservice@actionforchildren.org.uk" target="_blank">recruitmentservice@actionforchildren.org.uk</a> quoting reference 12072 Diversity, equality and inclusion At Action for Children, we're dedicated to building a diverse, inclusive, and authentic workplace. We actively encourage applications from Black, Asian &amp; Minority Ethnic and disabled candidates as they are under-represented within Action for Children. We want to take deliberate and purposeful action to ensure equal opportunity to all groups in society and for Action for Children. Male staff are under-represented within our Children Service roles. We would like to encourage more male applicants for our Children Service roles. Please click on the below links to find out more about this role and Action for Children; Job Description Action for Children Employee Benefits AfC Commitment Statement Management Competency Framework Make a Difference - A Career in Residential Services Action for Children's story or find us on X, Linkedin, Facebook or YouTube to get to know us better.

Team Leader Housing Support

Job Description Salary: £25,500 per annum, Location: Edinburgh Contract/Hours: Permanent / Full Time - 37 hours per week (rota pattern including some weekends). Benefits: <ul><li>29 days annual leave PLUS bank holidays, with up to 5 additional days for continuous service and option to buy or sell leave </li><li>Gain professional qualifications and excellent training/development opportunities </li><li>Flexible maternity, adoption, and paternity packages </li><li>Pension with up to 7% employer contribution with included life assurance cover </li><li>Staff discount portal and Blue Light Card eligibility with 15,000 national retailers discounts. </li></ul>We are one of the largest children's charities in the UK and have been making a difference to the lives of the UK's vulnerable children for over 150 years. A bit about the role Our housing support and care at home service is all about empowering young individuals to live independently within their own homes and communities. We currently provide full-time, 2:1 care and support for two young people, a young man and a young woman. Both our young people have a learning disability and can at times present with behaviours that challenge. They live individually in their own tenancies and our aim is to promote and develop their skills and advocate on their behalf. Our approach is centred on assisting them with daily routines, personal care, and medication, all while nurturing their zest for life and activity. We keep them engaged with exciting adventures, walks, swimming, surfing, park visits, and exploring new experiences. As a Housing Support Worker in our team, you'll play a crucial role in creating and implementing personalised care plans. You'll have the rewarding opportunity to support our young people in their journey towards greater independence, helping them achieve milestones, make informed decisions, and actively engage with their community. At the heart of our philosophy is the belief that behaviour is a form of communication. We strive to understand the messages behind challenging behaviours and guide individuals to express themselves in positive and effective ways. How you'll help to create brighter futures Working in this environment can be so rewarding when you see the difference you're truly making. Our aim is to give every young person we work with the support and guidance to reach their potential and support their aspirations for a positive future, and this is a vital part of our work. Some key responsibilities of a Housing Support Worker are; <ul><li>Helping young people in all aspects of their daily lives.</li><li>Maintaining effective working relationships and communication with colleagues, young people and families.</li><li>Being alert to child protection and safeguarding policies and procedures.</li><li>Helping young people transition in to happy and healthy adults.</li><li>Being solution focused and building on strengths.</li><li>Achieving the highest standards of safeguarding, whether through direct care provision or support activities to the young people who come into contact with our services, or by appropriately reporting concerns.</li></ul>Let's talk about you You don't need a lot of previous experience or qualifications for this role - we're looking for someone with a positive attitude, and the desire and commitment to giving the best care to children and young people. <ul><li>A positive approach, providing a fun environment for the young people in our care.</li><li>Ideally, a HNC and SVQ 3 in a social care discipline (or a qualification which would meet the registration requirements) or a commitment to working towards these.</li><li>Ability to manage difficult situations.</li><li>Willingness to participate in relevant on the job or off site training </li><li>Providing support and care</li><li>A commitment to working on rota pattern, which includes weekends and some bank holidays.</li></ul>Good to know Please note we are unable to offer sponsorship for this role. If, for any reason, you need support with your application, please contact Jessica Jarvis at <a href="mailto:recruitmentservice@actionforchildren.org.uk" target="_blank">recruitmentservice@actionforchildren.org.uk</a> quoting reference 12071 Diversity, equality, and inclusion At Action for Children, we're dedicated to building a diverse, inclusive, and authentic workplace. We actively encourage applications from Black, Asian &amp; Minority Ethnic, and disabled candidates as they are under-represented within Action for Children. We want to take deliberate and purposeful action to ensure equal opportunity to all groups in society and for Action for Children. Male staff are under-represented within our Children Service roles. We would like to encourage more male applicants for our Children Service roles Please click on the below links to find out more about this role and Action for Children; Job Description Action for Children Employee Benefits AfC Commitment Statement Make a Difference - A Career in Residential Services Find us on X, Linkedin, Facebook or YouTube to get to know us better.

Housing Support Practitioner

Shropshire Towns and Rural (STAR) Housing are an arms-length organisation managing homes on behalf of Shropshire Council. We are committed to creating quality homes and vibrant communities by listening to our residents and delivering excellent housing services. Location: Shrewsbury Office Grade: Grade 7 (SCP12-17) Hours: 37 per week (Monday-Friday) 3-days office working, and 2-days home-working. Position: Permanent We are seeking a proactive and customer-focused Lettings Officer to join our team. We manage over 4,100 homes across Shrewsbury, Oswestry, and Bridgnorth, delivering high-quality housing services and supporting vibrant communities. Main Responsibilities: <ul><li>Manage housing allocations and tenancy terminations within a designated area.</li><li>Provide advice and support to tenants, ensuring properties are allocated efficiently and to the highest standard.</li><li>Develop marketing materials to advertise homes and support customers through the onboarding process.</li><li>Assess housing applications in line with policies, taking a risk-based approach to ensure sustainable tenancies.</li><li>Work collaboratively with colleagues, neighbourhood teams, and the Local Authority to coordinate lettings, including new developments.</li><li>Maintain high data quality in housing systems and ensure compliance with all relevant legislation.</li></ul>Key Skills &amp; Experience: <ul><li>Minimum of 5 GCSEs (including English &amp; Maths) and a full UK driving licence.</li><li>Experience in housing or a customer service environment is desirable.</li><li>Strong communication, negotiation, and problem-solving skills.</li><li>Ability to work independently and as part of a team.</li><li>Proficient in IT systems and data analysis.</li><li>Compassionate approach to customer service, with knowledge of safeguarding policies.</li></ul>Benefits: <ul><li>Flexible working hours scheme.</li><li>Annual leave starting at 28 days, rising to 33 days after 5 years' service, plus bank holidays and concessionary days.</li><li>Mileage reimbursement for business travel.</li><li>Supportive team environment and opportunities for professional development.</li></ul>Special Conditions: <ul><li>The role may require occasional evening work and lone working.</li><li>Access to a suitable vehicle with a full and valid UK driving licence is essential.</li></ul>If you are passionate about making a difference in local communities and have the skills to deliver excellent housing services, we would love to hear from you. Join us in making a difference in our communities by providing essential housing services and ensuring the safety and comfort of our tenants. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Lettings Officer

Salary: £32,755 to £37,965 per annum Location: Warrington - Ruislip Court - hybrid working arrangement Hours: 36 hours per week Contract Type: Secondment/Fixed term contract until 31st March 2026 We're looking for a confident, customer focused Neighbourhood Response Officer to carry out neighbourhood management of properties in the North region. You'll assist centrally based teams by completing customer visits, viewing and sign-up appointments, and identifying and investigating tenancy breaches and reports of anti-social behaviour. Working collaboratively with other teams, external agencies and residents, you'll ensure that Clarion Neighbourhoods are clean and safe, identify improvements and investigate breaches of tenancy. We'll look to you develop and deliver neighbourhood plans and local offers as well as working with local resident groups to develop local community facilities, activities and events. You'll take ownership to ensure that the estates you manage are clean and tidy and free from health and safety risks by reporting fly tipping and monitoring the grounds maintenance. You'll be required to regularly travel across local regions to meet our residents, depending on the requirements of the business. If this sounds like an opportunity for you then take a look at the full role profile for more information here Salaries are just the starting point. Here at Clarion we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle - dive in and find out more here Closing Date: Thursday 23rd October 2025 at midnight Applicants must have the ability to travel across regions as required. This is a hybrid role with a base location at our office in Warrington. Candidates will be expected to work from home and the office as well as travel across the local region. This post is subject to Basic Criminal Record Check Clearance. At Clarion Housing Group, we support the responsible use of AI. Here is your guide to using AI during your recruitment process. You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.

Neighbourhood Response Officer

Job Title Community Engagement Manager (North or South West NHS regions) Function: Customer Engagement Location: Field Based Contract type: Permanent Salary: £39,618 with potential to rise to £46,610 over 3 years Closing Date: Wednesday 22nd October 2025 NHS Supply Chain are recruiting for a Community Engagement Manager to cover the Northern or South Wester NHS regions. We are looking for a proactive and experienced Community Engagement Manager to support engagement activities across Community &amp; Mental Health NHS Trusts, Integrated Care Boards (ICBs), and wider community stakeholders. This role focuses on managing relationships with our non-acute customers, with a key focus on delivering savings and driving growth through our Wound Care and Home Delivery Services (HDS) Every day you will ... <ul><li>Build and maintain effective working relationships with NHS Community &amp; Mental Health Trusts, ICBs, and other key partners.</li><li>Coordinate and deliver community engagement activities that support service delivery.</li><li>Act as the main point of contact for wound care conversions and lead on the sales and promotion of Home Delivery Services (HDS), ensuring effective engagement and uptake.</li><li>Attend and contribute to stakeholder meetings, community forums, and NHS engagement events.</li><li>Gather and use feedback to support service improvements.</li><li>Promote inclusive practices to ensure services are accessible to all communities</li><li>Manage first-line relationships with customers, using a consultative approach to support joint work plans.</li><li>Monitor and support compliance with agreed service activities; escalate issues where necessary.</li><li>Strengthen internal operational relationships to ensure consistent service delivery and customer satisfaction.</li><li>Deliver against regional growth targets and key performance indicators (KPIs)</li></ul>What can we offer you? We want to reward you for your passion, enthusiasm, and hard work so we offer much more than a competitive salary: <ul><li>Hybrid working opportunities, giving you the flexibility to work collaboratively in the office and remotely. </li><li>We recognise our employees' hard work and contributions with annual bonus schemes, long service, and VIP colleagues awards. </li><li>27 days holiday plus bank holidays, with the option to purchase an additional 5 days.</li><li>We are dedicated to your development, through in-house training, support, and access to external qualifications to maximise your potential.</li><li>A focus on your well-being offering 1 day of paid well-being leave and free access to the 24/7 Employee Assistance Programme</li><li>Generous pension scheme (with us contributing 12% when you contribute 6%)</li><li>Access to our Flexible Benefits Scheme, where you can choose from a variety of benefits such as Life Insurance, Critical Illness Cover, Income Protection, Health Cash Plan, Dental Insurance, and additional pension contributions that suit you.</li><li>2 days of paid volunteering leave allowing you to give back to your community. </li><li>Access to many discounts from the Blue Light Card to NHS Discounts. </li></ul>NHS Supply Chain, who are we? Our role is to support the NHS to save lives and improve health. We are a part of the NHS family, and our role is to source, deliver and supply healthcare products, services and food for NHS trusts and healthcare organisations across England and Wales. We serve every NHS Trust and operate a national network of distribution centres, managing relationships with more than a thousand suppliers and delivering more than 8,000,000 orders each year to more than 17,000 locations. Doing all of this on behalf of the NHS gives NHS staff more time to focus on their main priority of providing excellent patient care. What skills will help you thrive in this role? <ul><li>Influencing a diverse range of stakeholders, including senior leaders across community and mental health trusts, Integrated Care Boards (ICBs), and internal teams.</li><li>Engaging deeply across a varied customer base, building trust and understanding.</li><li>Navigating internal networks effectively, leveraging relationships to advocate for customer needs and influence service delivery outcomes.</li><li>Applying consultative engagement techniques to identify opportunities, solve problems, and deliver value-added services.</li><li>Building and sustaining strong, collaborative relationships with a wide network of healthcare professionals and internal colleagues.</li><li>Using insight from your network to shape conversations, influence decisions, and support strategic objectives.</li><li>Demonstrating a customer-first mindset, ensuring that all actions and decisions are aligned with improving patient care and service efficiency.</li><li>Communicating clearly and confidently, adapting your style to suit different audiences and contexts.</li><li>Managing complexity with confidence, balancing multiple priorities and navigating evolving healthcare environments.</li><li>Taking ownership and delivering results, ensuring accountability for your actions and outcomes.</li></ul>Want to develop your career with the NHS Supply Chain? Then apply below or reach out for an informal discussion about the role in confidence by emailing us at <a href="mailto:Careers@supplychain.nhs.uk" target="_blank">Careers@supplychain.nhs.uk</a> Our Inclusive Commitment At NHS Supply Chain, we are committed to building an inclusive environment where difference is not only valued, but celebrated, giving everyone the opportunity to thrive in their career. Developing our people is key to our success, so if this role sounds like the right next step in your career but your experience doesn't match perfectly with the job advert, we encourage you to still apply. Struggling to complete our application form, and require additional support? Reach out to our Talent Acquisition team at <a href="mailto:careers@supplychain.nhs.uk" target="_blank">careers@supplychain.nhs.uk</a> who will be happy to help you with alternative ways to apply. We reserve the right to close any vacancy from further submissions when we have received sufficient applications from which to make a shortlist. Please apply without delay if you wish to be considered for this role. SCCL is a company Registered in England and Wales, with company number 10881715, to act as the management function of the NHS Supply Chain.

Community Engagement Manager

Overview Transform Lives with a Rewarding Career at Change Grow Live Are you passionate about making a real difference in people's lives? At Change Grow Live, we're dedicated to creating positive change for our service users. We provide a safe and supportive environment, supporting each person's unique journey and working together to find the best treatment and care options. Guided by our core values-'Be open, be compassionate, and be bold'-we help individuals reshape their lives, grow, and embrace their life to the fullest. Join Us as an Recovery Coordinator We have an exciting opportunity for a Recovery Coordinator to join us at our Northamptonshire service. The successful candidate will have the skills and experience to assess and engage with our service users, ensuring that they access the right intervention at the right time in a way that best meets their individual needs. Initially, the role will be within the Engagement Team, taking referrals and completing assessments. Alongside this, we ask that the successful candidate also support with caseload management. Due to ongoing changes within our service, there may also be opportunities, and at times the need, to support additional teams as we continue to adapt and develop. Location: Northampton Hours: Full time, 37.5 per week Full time Salary Range: £27,861.26 - £32,002.35 (based on full time working hours, pro rata for part time hours) Contract Type: Fixed Term until 31st of March 2026 **Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours Responsibilities About the role: <ul><li>Support service users from point of entry into the service and through their treatment/recovery journey </li><li>Deliver psychosocial interventions as part of the Drug and Alcohol Recovery Service within the prison estate </li><li>Work in partnership with other healthcare providers as part of an Integrated Health and Wellbeing model </li><li>Advocate on behalf of the service users who are unwilling or unable to engage in treatment </li><li>Proactively follow up with service users that miss appointments to increase opportunity of engagement </li><li>Contribute to risk management processes, including prison ACCT process as appropriate </li><li>Work with service users to support social (re)integration, enabling them to lead meaningful and purposeful lives: promoting recovery, resilience, peer support and self-determination </li></ul>About you: <ul><li>Have a strong understanding of substance misuse issues and experience of working within a similar field ideally within prison/criminal justice </li><li>Be an excellent communicator, both verbal and written with good IT skills </li><li>Proactive and able to work on own initiative with excellent time management and prioritising skills </li><li>Have a good working knowledge of mental health interventions, services, and good practice </li><li>Be a supportive team player with strong interpersonal skills with the ability to work in partnership with a wide range of professionals, agencies, and internal/external stakeholders </li><li>Ability to manage change successfully in a way that prioritises the needs of service users </li><li>Understand the importance of information governance processes and commit to follow and apply all necessary safeguards </li><li>Seek out learning opportunities to improve and broaden your professional knowledge and skills and to contribute and oversee the learning and development of others.</li></ul>What We Offer: <ul><li>25 days of holiday (+ bank holidays), with annual increases for first five years.</li><li>Paid 'Wellness' hour each week, access to a 'Wellness' hub, and Employee Assist Programme.</li><li>Contributory pension scheme.</li><li>Attractive benefits, including discounts on shopping, cinema, holidays, and more.</li><li>A supportive team environment with training, career development, and progression opportunities.</li><li>Refer a Friend voucher scheme.</li></ul>We encourage you to ensure that your application clearly demonstrates how you meet the essential criteria, as this will be key in our shortlisting process. If this role resonates with you, we would love to hear from you. Join us and be part of a team that's making a real difference every day. Direct applications only - we will not be engaging agencies for this vacancy. Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions. More information about eligible roles and occupations can be found here: Skilled Worker visa: Overview - GOV.UK We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible. Salary Range (pro rata if part time) CGL points 23 to 28 (£27,861.26 - £32,002.35) ILW / OLW /Fringe N/A - Outside London Weighting Area Interview Date 29/10/2025 Closing Date 23/10/2025 If you have any questions on this opportunity that you would like to talk through please contact us using the below details: Lydia East | <a href="mailto:Lydia.Eat@cgl.org.uk" target="_blank">Lydia.Eat@cgl.org.uk</a> This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

Recovery Coordinator

Scheme Manager - Grove Gardens Studios &amp; Flats, High Wycombe Full time (37.5 hours) - £33,054 per annum Supporting Independent Living in a Vibrant Community Grove Gardens is a welcoming supported living service comprising six one-bedroom flats and eight studio apartments. Together, they provide a safe and inclusive home for 14 adults with learning disabilities. The people we support engage in a variety of day services and community-based activities, promoting independence, wellbeing, and personal development in a friendly and supportive environment. Key Responsibilities: <ul><li> Empowerment and Support :Lead and inspire a dedicated team to support vulnerable people in achieving independence and fulfilling lives, collaborating with social workers and other professionals. </li><li> Collaboration: Liaise with external agencies to ensure a smooth and supportive journey for each young person. </li><li> Team Leadership: Manage and support a team of Support Workers and Waking Night Workers. </li><li> Operational Management: Oversee staff rotas, including organising annual leave and covering sickness. </li></ul> You will be responsible for managing the scheme rota, recruitment and induction of new staff. This role may also require managerial shifts covering the weekend where necessary to ensure full and consistent cover of all shifts. It is essential that you have strong IT skills, the ability to empower and lead a team of support staff to deliver exceptional care and support, a full UK driving licence and access to a vehicle. The benefits In return for your hard work and commitment, we offer a considerable benefits package which includes: <ul><li> Generous annual leave allowance of 33 days per year, including statutory bank holidays, rising to 35 days with service </li><li> £33,054 pa for a 37.5 hour week </li><li> Annual bonus based on satisfactory performance </li><li> Monthly attendance bonus on top of your basic salary </li><li> Annual salary and cost of living review </li><li> Commitment to health and wellbeing with the Five Ways to Wellbeing </li><li> Ongoing professional development and support to deliver outstanding support </li><li> Workplace pension scheme and life assurance of three times your annual salary </li><li> Employee assistance helpline </li><li> Mileage paid for car usage </li><li> Fully paid DBS </li></ul> If you share our values, we would love you to work for us. Please note that we will be shortlisting and interviewing candidates on an ongoing basis and therefore we may close the vacancy early. Interested applicants are therefore encouraged to apply as soon as possible to ensure they are considered. Hightown is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. Successful candidates will need to have a satisfactory disclosure from the Disclosure and Barring Service, together with any other relevant recruitment checks. We are an Equal Opportunities &amp; Disability Confident Employer.

Scheme Manager

Scheme Manager (Princes Risborough &amp; Chesham) Full time (37.5 hours) - £33,054 per annum Supporting Independent Living in a Vibrant Community We have an opportunityfor a full time (37.5 hours) Scheme Manager at our supported living services, Waterside (Chesham) and Rosemont (Princes Risborough). You will be working an equal split across both schemes. Both Waterside and Rosemont are shared supported living homes which are home to five and four people respectively aged between 31 and 63. Key Responsibilities: <ul><li>Empowerment and Support: Lead and inspire a dedicated team to support vulnerable people in achieving independence and fulfilling lives, collaborating with social workers and other professionals.</li><li>Collaboration: Liaise with external agencies to ensure a smooth and supportive journey for each young person.</li><li>Team Leadership: Manage and support a team of Support Workers and Waking Night Workers.</li><li>Operational Management: Oversee staff rotas, including organising annual leave and covering sickness.</li></ul>You will be responsible for managing the scheme rota, recruitment and induction of new staff. This role may also require managerial shifts covering the weekend where necessary to ensure full and consistent cover of all shifts. It is essential that you have strong IT skills, the ability to empower and lead a team of support staff to deliver exceptional care and support, a full UK driving licence and access to a vehicle. The benefits In return for your hard work and commitment, we offer a considerable benefits package which includes: <ul><li>Generous annual leave allowance of 33 days per year, including statutory bank holidays, rising to 35 days with service</li><li>£33,054 pa for a 37.5 hour week</li><li>Annual bonus based on satisfactory performance</li><li>Monthly attendance bonus on top of your basic salary</li><li>Annual salary and cost of living review</li><li>Commitment to health and wellbeing with the Five Ways to Wellbeing</li><li>Ongoing professional development and support to deliver outstanding support</li><li>Workplace pension scheme and life assurance of three times your annual salary</li><li>Employee assistance helpline</li><li>Mileage paid for car usage</li><li>Fully paid DBS</li></ul>If you share our values, we would love you to work for us. Please note that we will be shortlisting and interviewing candidates on an ongoing basis and therefore we may close the vacancy early. Interested applicants are therefore encouraged to apply as soon as possible to ensure they are considered. Hightown is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. Successful candidates will need to have a satisfactory disclosure from the Disclosure and Barring Service, together with any other relevant recruitment checks. We are an Equal Opportunities &amp; Disability Confident Employer.

Overview Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options. Our core values are 'Be open, be compassionate and be bold' and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential. We have an exciting opportunity for a Recovery Coordinator who has the skills and experience to assess and engage with our service users, ensuring that they access the right intervention at the right time, in a way that best meets their needs. The team supports people with their drug and/or alcohol issues who are also engaged with the Criminal Justice system. As part of this role you will need to undergo Police and Prison vetting. Where: With this role you'll be working as part of our Criminal Justice Team working across Warwickshire, with hubs in Leamington, Stratford, Nuneaton and Rugby. Part Time Hours: 30 per week Full Time Salary Range: £27,861.26 - £32,002.35 (based on full time hours, pro rata for part time) *Please note: Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours. Responsibilities About the role: <ul><li>Supporting service users from point of entry into the service and through their treatment/recovery journey </li></ul><ul><li>Providing screening, assessment, and recovery planning and onward referral </li></ul><ul><li>Reducing drug and alcohol related harm to service users and the wider community </li></ul><ul><li>Promoting carer, service user and community involvement </li></ul><ul><li>Providing advocacy for access to partnership services </li></ul><ul><li>Working with service users to support social (re)integration, enabling them to lead meaningful and purposeful lives: promoting recovery, resilience, peer support and self-determination </li></ul>About you: <ul><li>Have a strong understanding of substance misuse issues and experience of working within a similar field </li></ul><ul><li>Experience of working with groups/pods and managing group dynamics, such as conflict or challenging behaviour. </li></ul><ul><li>Be an excellent communicator, both verbal and written with good IT skills </li></ul><ul><li>Proactive and able to work on own initiative with excellent time management and prioritising skills </li></ul><ul><li>Have a good working knowledge of mental health interventions, services, and good practice </li></ul><ul><li>Be a supportive team player with strong interpersonal skills with the ability to work in partnership with a wide range of professionals, agencies, and internal/external stakeholders </li></ul><ul><li>Ability to manage change successfully in a way that prioritises the needs of service users </li></ul><ul><li>Understand the importance of information governance processes and commit to follow and apply all necessary safeguards </li></ul><ul><li>Seek out learning opportunities to improve and broaden your professional knowledge and skills and to contribute and oversee the learning and development of others </li></ul>What we will give to you: <ul><li>25 days of annual leave, plus bank holidays. Additionally, you'll receive one extra day of annual leave for each year of service during your first five years, therefore you will enjoy 30 days of leave after five years with us. </li></ul><ul><li>Paid 'Wellness' hour each week along with a 'Wellness' hub and Employee Assist Programme </li></ul><ul><li>Contributory pension scheme </li></ul><ul><li>Several benefits incl. discounts for shopping, cinema, holidays, etc. </li></ul><ul><li>A friendly and supportive team </li></ul><ul><li>Training, career development &amp; progression opportunities </li></ul><ul><li>Generous Refer-a-Friend Scheme </li></ul>Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role. Direct applications only - we will not be engaging agencies for this vacancy. Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions. We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible. Salary Range (pro rata if part time) CGL points 23 to 28 (£27,861.26 - £32,002.35) ILW / OLW /Fringe N/A - Outside London Weighting Area Closing Date 24/10/2025 If you have any questions on this opportunity that you would like to talk through please contact us using the below details: Emma Gebbels | <a href="mailto:emma.gebbels@cgl.org.uk" target="_blank">emma.gebbels@cgl.org.uk</a> | 07570950510 This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

JOB DESCRIPTION: Community Manager This position sits in our Marketing &amp; Technology service based in London. We combine data, technology, creative and paid media to crack brands' business problems &amp; drive revenue through a variety of digital marketing solutions like social, influencer, TTL ad campaigns, augmented reality, AI and innovation. Our clients include eBay, easyJet, Just Eat Takeaway and Pepsico. JOB PURPOSE: If you want to create fame through world class community engagement for a roster of brilliant brands then we want to hear from you. We're seeking a culture-obsessed social media / community manager to develop highly engaged communities for some of the world's biggest and most exciting brands. You'll be experienced in managing multiple social media platforms (including some experience building assets in-app for TikTok, or capturing content yourself) and have excellent communication and copywriting skills. You'll be comfortable to communicate with the client directly if needed and supported by your wider team, and be proactive in uncovering opportunities to drive community engagement forward in new and exciting ways. Balancing scheduling, posting, engaging with the community, gathering social insights and identifying the latest trends and platform updates will be second nature to you (and fun!). Attending events and live reporting is in your wheelhouse and you are detail focused on the creative output. It goes without saying that you'll know the latest social trends, memes, viral sounds and breaking news before anyone else does - and be able to bring them to a weekly newsroom. Creating 'reactive' content for your brands, and placing it at the heart of social culture will be part of your repertoire. KEY RESPONSIBILITIES <ul><li>Daily monitoring and community engagement across key social media platforms for a roster of key clients</li><li>Creating assets in app, and having expert knowledge of the latest trends and platform updates</li><li>Proactively finding new opportunities to drive community engagement forward</li><li>Responsible for the scheduling and community engagement of social channels such as TikTok, Threads, Instagram, Pinterest, Facebook, YouTube and beyond</li><li>Bringing social trends, insights and platform updates to the wider team through a weekly newsroom and proactively where appropriate</li><li>Brand guardian of your client's TOV and look and feel </li><li>Completing work to a deadline, often with fast turnaround times</li><li>Be aware of, and respond to current platform updates, media trends and pop culture</li><li>Use your experience and ideas to contribute to the development of our creative process</li><li>Contribute to our creative process by sharing your ideas and experience</li></ul>SKILLS AND PREVIOUS EXPERIENCE <ul><li>Relevant experience in a social media manager / community management role within a creative and fast paced environment</li><li>Community management experience for a large, global brand across multiple platforms</li><li>Expert knowledge of scheduling and social media platforms including TikTok</li><li>Finger on the pulse for trends (social, cultural, gaming, music) </li><li>Brilliant, creative writer </li><li>Excellent written and verbal communication skills </li><li>Strong presentation skills </li><li>Ability to react quickly within a fast-paced environment </li><li>Ability to remain focused under pressure and work under tight deadlines </li><li>Works well within a team and with clients </li></ul>WHO ARE WE? We are pioneers at heart. What does that mean? We are always looking forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That's why we hire curious, self-driven, talented people who never stop innovating. Our culture is big enough to cope and small enough to care. Meaning, that with people across 30+ countries, we're big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients problems, no matter where you are in the world. DEPT® is committed to making a positive impact on the planet and since 2021 has been Climate Neutral and B Corporation certified. DIVERSITY, EQUITY &amp; INCLUSION At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives. Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine. We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us. Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.

Community Manager

Overview Believe in People? The best people have one thing in common. They care. At Change Grow Live, our commitment to making a difference in the lives of those who use our services is unwavering. We provide support, respect, and a safe environment, where we tailor our approach to each individual's needs to find the best treatment and support options. Guided by our core values of being open, compassionate and bold, our team embodies these principles daily, striving to empower individuals to reshape their lives, foster personal growth, and embrace life to its fullest. We have an exciting opportunity for a Recovery Coordinator to join our Coventry Service who has the skills and experience to assess and engage with our service users, ensuring that they access the right intervention at the right time, in a way that best meets their needs. Location: Coventry Hours: Full Time, 37.5 per week Full time Salary Range: £27,861.26 - £32,002.35 Dependent on experience (Based on full time hours. Pro rata for part time hours) Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours. Responsibilities About the Role: <ul><li>Provide unwavering support to Opiate service users from their initial contact with our service throughout their treatment and recovery journey.</li><li>Implement tailored interventions aimed at reducing the harm caused by opiate use, either through group sessions or one-on-one engagement.</li><li>Ensure service users receive a comprehensive, recovery-focused plan.</li><li>Ensure service users risk assessments are updated within required timeframes or as risk changes.</li><li>Collaborate with other organisations and the community to enhance the recovery resources available to service users by referring them to mutual aid groups and other networks.</li><li>Advocate for the involvement of family members, service users, and the community.</li><li>Serve as a voice for service users in accessing partnership services.</li><li>Work closely with service users to facilitate their social (re)integration, enabling them to lead fulfilling and purpose-driven lives. This includes promoting recovery, resilience, peer support, and self-determination.</li></ul>About You: <ul><li>Possess knowledge and experience in delivering interventions for service users affected by opiate use.</li><li>Excel in both verbal and written communication, with proficient IT skills.</li><li>Demonstrate proactive qualities, working independently with excellent time management and prioritisation skills.</li><li>Hold a strong understanding of mental health interventions, services, and best practices.</li><li>Thrive as a supportive team player with exceptional interpersonal skills, capable of collaborating with a diverse range of professionals, agencies, and internal/external stakeholders.</li><li>Exhibit the ability to navigate change effectively, always prioritising the needs of service users.</li><li>Recognise the significance of information governance processes and commit to adhering to all necessary safeguards.</li><li>Pursue continuous learning opportunities to enhance your professional knowledge and skills, while also contributing to the growth and development of your colleagues.</li></ul>What We Offer: <ul><li>25 days of annual leave, plus bank holidays. Additionally, you'll receive one extra day of annual leave for each year of service during your first five years, therefore you will enjoy 30 days of leave after five years with us.</li><li>A dedicated 'Wellness' hour each week, access to a 'Wellness' hub, and an Employee Assistance Programme.</li><li>Participation in a contributory pension scheme.</li><li>A wide range of benefits, including discounts for shopping, cinema, holidays, and more.</li><li>A warm and supportive team environment.</li><li>Extensive training, career development, and progression opportunities.</li><li>Refer a Friend Scheme.</li></ul>Ready to Begin Your Journey with Change Grow Live? Apply Today! If you're ready to elevate your career and in making a meaningful impact on the lives of those we work with. Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role. Direct applications only - we will not be engaging agencies for this vacancy. Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions. More information about eligible roles and occupations can be found here: Skilled Worker visa: Overview - GOV.UK We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible. Salary Range (pro rata if part time) CGL points 23 to 28 (£27,861.26 - £32,002.35) ILW / OLW /Fringe N/A - Outside London Weighting Area Closing Date 26/10/2025 If you have any questions on this opportunity that you would like to talk through please contact us using the below details: Emma Garbett | <a href="mailto:Emma.Garbett@cgl.org.uk" target="_blank">Emma.Garbett@cgl.org.uk</a> This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

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