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About Us:Based in the heart of Warwickshire, the beautiful district of Stratford-on-Avon is, without doubt, one of the most scenic and historical regions in the UK. Stratford-on-Avon District Council’s headquarters are located in the heart of William Shakespeare’s hometown. In the District, you will find thriving market towns, home to over 135,000 residents and a tourist destination for millions of visitors each year, from across the globe. We are proud to provide public services to residents, businesses and visitors across this magnificent region, making it a great place to live, work and visit.At the Council, our people are our superpower and by choosing to bring your talents to our organisation, you will be joining a great team where everyone feels that they truly belong, full of dedicated people all working with passion and purpose, across a dynamic portfolio of work providing high-quality services.Benefits:As part of our team, you will enjoy a comprehensive benefits package, including:Flexibility:<ul><li>A minimum of 25 days of annual leave, plus Bank Holidays.</li><li>Hybrid working arrangements with the flexibility to work from home for up to 60% of your hours (dependent upon the role)</li><li>Flexi-time scheme for a better work-life balance.</li><li>Health Cash Plan Scheme for medical and dental expenses.</li><li>Eye test voucher scheme</li><li>Everyone Active Gym Membership discount&nbsp;</li></ul>Lifestyle:<ul><li>Health Cash Plan Scheme for medical and dental expenses.</li><li>Eye test voucher scheme</li><li>Everyone Active Gym Membership discount&nbsp;</li></ul>Professional Development:<ul><li>Training and Development opportunities.</li><li>Payment of one professional subscription fee</li><li>Access to the Local Government Pension Scheme to secure your future.</li><li>Access to free Will writing services.</li><li>Employee Assistance Programme</li><li>Salary Sacrifice schemes e.g. Cycle to Work etc.</li><li>Free town centre parking</li></ul>Financial Planning:<ul><li>Access to the Local Government Pension Scheme to secure your future.</li><li>Access to free Will writing services.</li><li>Employee Assistance Programme</li><li>Salary Sacrifice schemes e.g. Cycle to Work etc.</li><li>Free town centre parking</li></ul>What to Expect in the Role:As Housing and Communities Manager you will have a pivotal role in the shaping of the District’s housing services and fostering strong connections with the community to enhance the wellbeing of residents.You will have great relationship building skills to build partnerships with external organisations and housing providers at both a strategic and operational level. You’ll be able to use your experience, dedication and enthusiasm to lead and motivate high performing teams and ensure the effective management of the council’s housing services and community development initiatives. You will be analytical in your approach and enjoy involvement in reshaping key services to align with the council’s Digital Strategy.To be successful in this post, you will need strong management skills embrace a positive teamworking approach, have great initiative together with excellent organisational and communication skills and be able to liaise with a variety of partners and stakeholders in this important role which sits at the heart of a developing agenda.To effectively manage the combined forward planning and housing teams, aligning key work activities (e.g. the delivery of planned levels of growth) with other corporate and community priorities. To direct the day-to-day work of the team and foster a collaborative and productive work environmentKey Accountabilities and Responsibilities (Please see Job Description and Person Specification for more details):<ul><li>Manage the effective delivery of the Council’s housing and communities services, aligning key work activities with other corporate and community priorities. To direct the day-to-day work of the team and foster a collaborative and productive environment.&nbsp; </li><li>Lead on the delivery of the Housing and Communities Service Plan, including driving improvements through delivering on key projects around warm homes, updating our housing register and developing our approach to temporary accommodation.</li><li>Lead our approach to ensuring housing and communities services comply with legislative and regulatory frameworks and maximise any funding available, including responding to emerging changes such as the implications of the Supported Housing (Regulatory Oversight) Act 2023.</li><li>Responsible for ensuring appropriate governance and assurance across housing and communities services, including monitoring performance against key KPIs.&nbsp; </li><li>Support the Head of Housing, Revenues and Customer Services to ensure that the Council delivers excellent, customer-focused, value for money services, which best meet the needs of the public, are compliant and enhance public satisfaction.</li></ul>What You’ll Need (Please see Job Description and Person Specification for more details):You’ll be an expert in your field of housing and will have a broader understanding of how different areas of housing interlink. In addition, the successful candidate will have:<ul><li>A can do attitude with people management experience or experience of managing a team during periods of change.</li><li>Experience in delivering projects, preferably in one of the services listed in the Job Description.</li><li>Experience of working in partnership to deliver outcomes that best meet local need.</li><li>Good working knowledge around housing legislation, national policy and guidance and best practice. </li><li>Experience of delivering services in line with a legislative and regulatory framework, in at least one of the service areas listed in the Job Description.</li><li>Experience of preparing and presenting formal reports and presentations.</li><li>Excellent Customer and Relationship management skills, at all levels.</li></ul>For an informal chat about the role, please contact Hannah Buckley, Head of Housing, Revenues and Customer Services on&nbsp;<a href="mailto:hannah.buckley@stratford-dc.gov.uk" target="_blank">hannah.buckley@stratford-dc.gov.uk</a>&nbsp;Applications will close at midnight on 13th July 2025Interviews will be held on 18th July 2025The Council is committed to equality of opportunity and aims to create a welcoming, inclusive workplace where we are all able to bring our whole selves to work and perform at our best.

Housing and Communities Manager

Overview Our core values are 'Be open, be compassionate and be bold' and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential. We have an exciting opportunity for a Recovery Coordinator who has the skills and experience to assess and engage with our service users, ensuring that they access the right intervention at the right time, in a way that best meets their needs. You'll have to record information about what you do, so enjoying a bit of paperwork and attention to detail is important. But most of the time you'll be enjoying working with people from all backgrounds, making a difference to their lives. No two days are the same and we treat every person who comes into our service as an individual, so being flexible, curious and a good listener are key. Where: Leamington Spa When: We're looking to get the right person into the team ASAP Hours: 37.5 per week Full Time Salary Range: £27,861.26 - £32,002.35 dependent on experience (pro rata for part time hours) *Please note: Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours. Responsibilities About the role: <ul><li>Supporting service users from point of entry into the service and through their treatment/recovery journey.</li><li>Providing screening, assessment, and recovery planning and onward referral.</li><li>Reducing drug and alcohol related harm to service users and the wider community.</li><li>Promoting carer, service user and community involvement.</li><li>Providing advocacy for access to partnership services.</li><li>Working with service users to support social (re)integration, enabling them to lead meaningful and purposeful lives: promoting recovery, resilience, peer support and self-determination.</li></ul>About you: <ul><li>Have a strong understanding of substance misuse issues and experience of working within a similar field.</li><li>Be an excellent communicator, both verbal and written with good IT skills.</li><li>Proactive and able to work on own initiative with excellent time management and prioritising skills.</li><li>Have a good working knowledge of mental health interventions, services, and good practice.</li><li>Be a supportive team player with strong interpersonal skills with the ability to work in partnership with a wide range of professionals, agencies, and internal/external stakeholders.</li><li>Ability to manage change successfully in a way that prioritises the needs of service users.</li><li>Understand the importance of information governance processes and commit to follow and apply all necessary safeguards.</li><li>Seek out learning opportunities to improve and broaden your professional knowledge and skills and to contribute and oversee the learning and development of others.</li></ul>What we will give to you: <ul><li>25 days of annual leave, plus bank holidays. Additionally, you'll receive one extra day of annual leave for each year of service during your first five years, therefore you will enjoy 30 days of leave after five years with us.</li><li>Paid 'Wellness' hour each week along with a 'Wellness' hub and Employee Assist Programme </li><li>Contributory pension scheme</li><li>A great selection of benefits incl. discounts for shopping, cinema, holidays, etc.</li><li>A friendly and supportive team</li><li>Training, career development &amp; progression opportunities</li></ul>Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role. If you require sponsorship, please note that this role is not eligible for a Health and Care Worker visa. You may be eligible for sponsorship under the Skilled Worker route but must meet the minimum salary requirements for the role. You can find out more here Skilled Worker visa: Overview - GOV.UK (<a href="http://www.gov.uk" target="_blank">www.gov.uk</a>) If this sounds like you and you would like to begin your journey with Change Grow Live, then we would love to talk to you. Salary Range (pro rata if part time) CGL points 23 to 28 (£27,861.26 - £32,002.35) ILW / OLW /Fringe N/A - Outside London Weighting Area If you have any questions or concerns on this opportunity that you would like to talk through please contact us using the below details: Jo Jones | <a href="mailto:jo.jones@cgl.org.uk" target="_blank">jo.jones@cgl.org.uk</a> This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

Recovery Coordinator

Job Overview The Strategic Asset Manager will have oversight and ownership of the contract's constantly evolving Asset and PPM database, held within our CAFM system - Maximo. Alongside a small team of colleagues, you will co-ordinate and manage changes to the database resulting from contractual, technical and legislative changes. With c. 900 buildings, 140,000 assets and 14,000 PM to administer the role is challenging but rewarding. It is a role that requires a very high level of attention to detail to ensure that the standardisation and integrity of the Asset and PPM database is maintained throughout the life of the contract. Candidates will be required to meet the requisite vetting standards (BPSS &amp; NPPV Level 2) to work on applicable DfT sites and manage data. Responsibilities Include: <ul> <li>Ensuring that all asset data within in the CAFM system (Maximo) is accurate and up to date </li> <li>Ensuring Planned Preventative Maintenance (PPM) plans in the CAFM system (Maximo) are accurate and up to date. </li> <li>Reporting to the client in relation to assets and Planned Preventative Maintenance (PPM) plans, in line with contractual requirements.</li> <li>Generation of the contractual Forward Maintenance Plan (FMP) and Capital Replacement Plan (CRP) for each business unit and across the contract as a whole. </li> <li>Work with operational and support colleagues to ensure that assets and Planned Preventative Maintenance (PPM) records are managed via an auditable change process that flows through to the master asset register.</li> <li>Co-ordinate and manage changes to Maximo resulting from contractual, technical and legislative changes - for example, changes derived from SFG20. </li> <li>Carry out a programme of site asset validations - with all deviations highlighted and discussed with the client as required through contractual commercial processes.</li> </ul> <ul> <li>To carry out training of operational teams at site level as required, and to take part in delivering induction training in relation to asset management as part of the new starter programme.</li> <li>Comply with all current UK and European Health &amp; Safety Environmental Legislation.</li> <li>Comply with all Mitie and client Safe Systems of Work, Standards, Policies &amp; Procedures.</li> <li>Deliver training and awareness to technical and non-technical staff as necessary or instructed.</li> <li>Attend client and regional internal meetings as necessary and as contractually required. </li> </ul>Who we are looking for: <ul> <li>A candidate with extreme attention to detail</li> <li>An attitude for continuous improvement, and ability to work with minimal supervision</li> <li>Experience in computerised PPM schedules and CAFM systems - preferably Maximo</li> <li>Good knowledge of mechanical and electrical building services, building fabric and the interaction between them</li> <li>Knowledge of asset management principles and maintenance requirements</li> <li>Knowledge and experience of Safety, Health, Environmental &amp; Quality systems</li> <li>Good presentation, influencing and motivation skills with both front line operatives and office based staff</li> <li>Experience in Life Cycle Planning/Costing</li> <li>Knowledge of statutory compliance and current legislation, regulations and standards</li> <li>Good commercial and financial acumen and clear and concise oral and written communication skills</li> <li>Ability to make decisions, take the initiative and originate action.</li> </ul>Our market-leading offering provides you with benefits that suit your lifestyle. We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans. When you join us, we'll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days' holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices! We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie). We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there's a chance to scoop a top prize of £10,000! Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you. We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Sophie Willson at <a href="mailto:sophie.willson@mitie.com" target="_blank">sophie.willson@mitie.com</a>. Since 1987, Mitie's 72,000 employees have been maintaining companies globally. We are the UK's leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools. Join our Mitie Team. Together our diversity makes us stronger.

Strategic Asset Manager

Job Description #internal Please note this vacancy is only available to Birmingham City Council employees. Localities Housing Officer Secondment (6 months) Grade 4 - £33,366 - £40,476 Consultation grade - subject to formal evaluation under the Pay Equity Review Working 36.5 hours per week This is an exciting opportunity to join our Housing Management team in the South of the City, supporting our council tenants and overseeing the management of our 59,000 council properties. City Housing is embarking on a transformation journey to improve the services provided to our residents, the Housing Officer role is key to developing that relationship to ensure residents feel safe and supported within their homes. As a front facing customer role, you will be the main contact for our tenants and will deal with a wide range of issues to enable them to sustain their tenancies. You will be responsible for conducting tenancy visits, dealing with anti social behaviour, resident engagement and addressing ongoing tenancy issues. This role is very much about working with our residents, the community, and partners within your designated locality to deliver an excellent Housing Management service. You will be expected to work face to face with customers and provide a visible presence within your area. If you are someone who places the customer at the heart of what you do we would love to hear from you. Please upload an up-to-date CV and Personal Statement via the attachments part of your application. The Personal Statement should outline how you meet the essential criteria for the role through your personal qualities, skills and experience and include your motivation for applying to the post. Note the Personal Statement should be no more than 1500 words. Unfortunately, we cannot consider any applications without a CV and Personal Statement attached Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application. For any informal enquires please contact: <a href="mailto:Muna.Masood@birmingham.gov.uk" target="_blank">Muna.Masood@birmingham.gov.uk</a> We welcome applications from people with caring responsibilities and flexible working options will be considered. A Disclosure and Barring Service (DBS) check will be undertaken. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Job Description and Person Specification We strive to advertise all roles for a minimum of two weeks. However, due to high application volumes vacancies may close earlier than the stated deadline. We encourage you to submit your application without delay to ensure consideration. About Us We are a disability confident employer and we encourage applicants with disabilities to apply. We also welcome applications from people with caring responsibilities and flexible working options will be considered. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Non-UK applicants (excluding Ireland) may need to apply for a visa from the UK Visas and Immigration (UKVI) and may require a Certificate of Sponsorship from Birmingham City Council for a skilled worker visa (if the job is eligible).

Housing Officer

Accommodation Assistant Accommodation Assistant Location: Whitecliff Bay, Isle of Wight Hours: Variable Salary: £12.21 per hour What we need in a nutshell We want you to make our guest accommodation so clean that it sparkles. So clean that when guests open the door for the first time, we can hear them say "Wow!" Who are we? We're not your average holiday company. Our guests come to our UK resorts to experience a world away from the day-to-day and our job is to surprise and delight them at every turn. Want to find out more about our holidays? Check out our website: <a href="http://www.awayresorts.co.uk" target="_blank">http://www.awayresorts.co.uk</a>. Skills, experience and qualities you'll need We need you to deliver delight by cleaning and preparing guest accommodation to our high, high standards - and then a little bit higher! This includes: <ul><li>changing beds</li><li>vacuuming, dusting and cleaning bedrooms and living spaces</li><li>cleaning and restocking bathrooms and kitchens</li></ul>And who knows what else you may find yourself doing. If you're happy to help even when it's 'not your job,' you're our sort of person. One more thing...holidays happen at holiday times, so you will need to work your magic on bank holidays too. If you can demonstrate the following, we'd love to hear from you: <ul><li>Knowing what clean means - which includes attention to detail and getting a genuine thrill from a job well-done</li><li>A friendly and helpful attitude - delightful when you meet guests and good at communicating within your team</li><li>Great at working under pressure</li></ul>It's the icing on the cake if you have experience in a housekeeping role in the hospitality sector. It's about your values too. We have a can-do, fun loving, people centred ethos here at Away Resorts, which is captured by our holiday heroes' mantra of Attentive Amazing Lovers - have a read about it here and decide if it describes you. What we can offer you We look after you with a great range of benefits, including: <ul><li>Competitive Pension</li><li>Discounts on Away Resorts Holidays</li><li>On Park Discounts</li><li>Awards and Recognition</li></ul>Want to join our team? Here's how to apply Just click on the Apply Now button and follow the instructions. To find out more about what it's like to work for Away Resorts, check us out at <a href="http://www.awayresorts.co.uk/careers" target="_blank">www.awayresorts.co.uk/careers</a>. Good Luck!

Accommodation Assistant

The Vacancy Platform Housing Group is one of the largest social housing providers in the Midlands and we are looking for experienced housing professionals to lead our Localities team. We're looking for a confident and committed Housing Operations Manager to lead a dedicated neighbourhood team in the Leicestershire area with responsibility for two of our high-rise housing schemes in Leicester. This is a fantastic opportunity for an experienced housing professional to take on a high-profile role, overseeing day-to-day housing operations and building strong, safe, and engaged communities for our customers. Our customers and communities are our reason for being and this role will focus on building better neighbourhoods that people want to live in and improving tenancy sustainability, making Platform the landlord of choice. As a Housing Operations Manager, you'll line-manage a small but high-performing team of Neighbourhood Officers and our High-Rise Team Leader and Coordinators, ensuring service excellence, case oversight, and collaborative working across multiple departments. You'll be the go-to contact, at times, for case escalation, complex tenancy matters, and key external stakeholder engagement - including police, fire services, adult social care, and compliance teams. You'll also work closely with fellow managers to ensure our policies are up to date, legally compliant, and aligned with Platform's wider strategy and best practice. You'll take the lead on customer complaints and enquiries from elected members, using these as opportunities to share learning and drive continuous improvement across teams. You'll be responsible for ensuring your team operates safely and compliantly, including in areas such as Fire and Building Safety, Health &amp; Safety, lone working, and gas safety. Safeguarding and domestic abuse awareness will also be key, and you'll play a vital role in promoting good practice and supporting effective case management across your team. About You You'll bring strong housing management experience, a proactive approach to leadership, and a firm understanding of the complex needs of high-density housing environments. You'll be comfortable navigating anti-social behaviour, safeguarding concerns, domestic abuse cases, and tenancy disputes - providing guidance and accountability at all stages. To join our team, you'll also have; <ul> <li>Proven leadership experience in a housing or neighbourhood services role</li></ul><ul> <li>A confident decision-maker with the ability to manage sensitive, high-risk or urgent tenancy cases</li></ul><ul> <li>Strong knowledge of tenancy and housing law, and up-to-date working practice</li></ul><ul> <li>Excellent collaboration and influencing skills, with experience working across functions and with external partners</li></ul><ul> <li>A commitment to delivering inclusive and customer-focused services</li></ul><ul> <li>Experience supporting and developing frontline teams through effective coaching, support, and performance management</li></ul>You'll, ideally, live within 20 minutes of our two high rise locations in Leicester (De Montfort House and Elizabeth House). You'll also be available to be on the on-call rota to ensure out of hours emergency response to situations in the High Rises. Please note a basic DBS will be required. The Company Join us and find your purpose at Platform! Working with us is more than just a job, you will be joining an amazing organisation that values you and your contribution, and where you can truly make a difference and change people's lives. You will join the largest social housing association in the Midlands. We're much more than just houses; we build homes, strong communities, and make a real and positive difference to the lives of our customers. We recognise the unique and individual needs of people, so if you are interested in this role but would like to explore a different way of working to the standard Monday to Friday, 9-5 approach, then please highlight this on your application or discuss it with us at the interview stage. After all, we want to attract the best people to work for us and we know that one size does not fit all. Platform is a great place to work, we offer lots of opportunities for you to get involved, share ideas and shape what we do - from networking groups through to fun community and social events. This is an exciting time to join us, that will provide you with real exposure to the wider dynamics of a truly modern housing association that will play a major part in delivering our 5-year corporate strategy. If we receive a high number of applications, this vacancy may expire prior to the closing date. Please apply early to avoid disappointment. Platform Housing Group are committed to building a healthy, vibrant and inclusive organisation that treats people with respect and creates opportunities for all. Why Work Here? Benefits Great opportunities for further development and training Up to 28 days holiday plus bank holidays Workplace pension with employer contributions of up to 12% Company van and uniform Depending on role Flexible working arrangements with remote working widely available iPad and mobile phone Depending on role Our Values People Matter We put colleagues and customers at the heart of all we do. Valuing difference, we are free to challenge each other and are open and honest in our relationships. Own It We say what we'll do and then we do it. We listen, understand and are empowered to make decisions. We look for our own ways to learn and adapt and focus on what we can do. One Team We are connected, collaborative and in it together. We want everyone to reach their potential and be the best they can be. We actively support each other to make this happen. Be Brave We are curious and courageous. We look for better ways to do things, are comfortable trying them and learn quickly. We are not afraid to stand out from the rest and celebrate our successes.

Housing Operations Manager (High Rise)

Asset Manager Location: Birmingham, B37 7YE Hours of work: 40 Contract Type: Permanent Reporting to the Head of Asset &amp; Data Management, the Asset Manager will play a key role within a highly supportive and collaborative client account team. This is an excellent opportunity to broaden your expertise in asset management while contributing to the oversight and optimisation of a large and diverse estate. You'll be working alongside a great team, with real scope to learn, grow, and make a meaningful impact across a high-profile environment. Job Description In this role, you will be responsible for driving and evolving the asset management framework, helping to shape the client's strategic approach to the performance, planning, and lifecycle optimisation of their M&amp;E and Fabric assets. Your input will span operational, tactical, and strategic levels, requiring a clear understanding of how asset data and insights influence service delivery outcomes. Success in the role will depend on a strong foundation in asset management principles and practical experience in a TFM environment. A solid understanding of technical services delivery will support your ability to collaborate effectively with stakeholders, influence decision-making, and deliver meaningful improvements to asset performance across the estate. Key Responsibilities <ul> <li>Engage with the client and support understanding of responsibilities through tailored training materials</li> <li>Focus on assurance, assessing performance of the asset management system and identifying root causes of any issues</li> <li>Monitor asset performance to ensure it aligns with expectations, investigating any deviations</li> <li>Own and maintain action tracking via Monday.com, supporting workstream leads</li> <li>Convert CAD drawings to PDF and manage data entry across multiple systems</li> <li>Prepare site packs for surveyors and compliance managers, and support with regulatory translations (e.g. SFG20)</li> <li>Maintain effective relationships with internal teams and external subcontractors while supporting general administrative tasks</li> </ul>Professional and Personal Competencies/Qualifications <ul> <li>Proven experience as an Asset Manager, ideally within the FM industry</li> <li>Strong project management and problem-solving skills</li> <li>Highly analytical and data-driven with strong attention to detail</li> <li>Customer-focused and self-motivated with a proactive approach</li> <li>Advanced Excel skills, including pivot tables and VLOOKUPs</li> <li>Proficient in Microsoft PowerPoint and Word</li> <li>Holds a Technical Engineering degree (or equivalent) and a current IAM Certificate in Asset Management</li> </ul>UK The Company ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government's Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work. If you have any further queries regarding this role, please contact the Resourcing Team by emailing <a href="mailto:resourcing.team@uk.issworld.com" target="_blank">resourcing.team@uk.issworld.com</a> Please click on the following link for more information on this role: Job Description If you are interested in learning about other opportunities at ISS, please join our Talent community by clicking on the following link: TalentPlace To find out more about what we do click here - <a href="https://www.uk.issworld.com/" target="_blank">https://www.uk.issworld.com/</a>

About The Role Role: Housing Strategy and Enabling Officer Contract Length: 3 months with potential extension Location: Hybrid/Rugby IR35: Inside Pay Rate to Intermediary: Flexible Security Clearance: Basic DBS Spinwell is recruiting for a Housing Strategy and Enabling Officer for an excellent opportunity within the public sector. RESPONSIBILITIES OF THE HOUSING STRATEGY AND ENABLING OFFICER : In this role, you'll be pivotal in developing and implementing housing strategies, enabling new affordable housing, and understanding diverse housing needs. You'll also manage key relationships and negotiations with partners to maximise housing resources and support the strategic housing objectives. SKILLS/EXPERIENCE OF THE HOUSING STRATEGY AND ENABLING OFFICER <ul> <li>Experience in strategy development and housing policy.</li> <li>Strong knowledge of UK housing, planning, and regeneration policies.</li> <li>Proven ability to manage partnerships and negotiate effectively.</li> <li>Excellent communication, IT, and organisational skills.</li></ul>If you are a Housing Strategy and Enabling Officer, apply now or send your CV to Spinwell! We welcome all applications regardless of background, in line with our commitment to diversity, equality and inclusion. Applying to this or any other vacancy advertised by Spinwell Ltd constitutes an agreement for Spinwell Ltd to hold your details for 24 months for the purpose of assessing suitability for the advertised position and to make you aware of any other positions deemed suitable of which You will make you aware by means of either email, text or phone. In line with GDPR regulations you are able to request your details be removed from the company data at any time by emailing us

Housing Strategy and Enabling Officer - Council

Our innovation strategy is simple - We want to solve the challenges we have today as well as find answers to some of our industry's bigger long-term challenges. Whether it's delivering water that is always good to drink, reducing waste in our processes with energy efficient technologies or improving visibility of the network, our150+ strong team of innovators are working day in day out to make it happen. If you want to do more because you care, we'd love to talk to you. There really is something for everyone here. Our Strategic Asset Planning Team have an exciting opportunity to join as our new Strategic Asset manager for Waste Networks. You'll be responsible for developing and implementing asset management strategies to optimise the performance and sustainability of our assets. You'll also be involved with strategic planning, stakeholder engagement, guiding management thinking, and identifying innovative solutions to enhance asset value. This role can be based out of our office in Coventry or Derby. EVERYTHING YOU NEED TO KNOW Some of your other key accountabilities will include: <ul><li>Develop the strategic direction and implement asset class strategies, through collaboration with stakeholders. </li><li>Play a key role in the Price Review Process and own specific Business Plan Lines, focusing on specific investment programs, ensuring alignment with company goals and meeting regulatory requirements. Handle regulatory queries, reporting and data submissions.</li><li>Translate strategic plans into tangible deliverables to support short-term investment decisions through the production and review of Investment Protocols.</li><li>Utilise expertise in sewerage networks and infrastructure to inform decisions, with a key focus on storm overflows and rising mains </li><li>Ensure we have visibility of the condition of our assets drawing on connections across the organisation, supporting the Drainage and Wastewater Management Plan (DWMP) for waste networks and assisting the development of systems and processes as needed.</li><li>Provide expert advice and support on asset management issues to internal teams and external partners, working cross-functionally to link knowledge and expertise from other business areas. Stay updated on industry trends, technological advancements, and regulatory changes affecting waste networks.</li></ul>WHAT YOU'LL BRING TO THE ROLE <ul><li>Technical understanding of sewerage networks (or similar), preferably with asset management experience</li><li>Strong analytical skills with the ability to interpret complex data and make creative, strategic decisions.</li><li>Excellent communication and interpersonal skills, with the ability to engage and collaborate with diverse stakeholders.</li><li>Knowledge of regulatory requirements and best practices in wastewater infrastructure management.</li></ul>Skills and Competencies: <ul><li>Strategic thinking and planning</li><li>Creative problem-solving and innovative mindset</li><li>Relationship builder</li><li>Data-driven decision making</li></ul>As travel is required, you'll also have to hold a full U.K driving licence. The right skills and experience are important. But if you have the right character, positivity, and a caring attitude we want to talk to you too. We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities. We want people who show up and get involved. Those who are ready to be part of something bigger and who want to make a difference because they care. Is that you? WHAT'S IN IT FOR YOU Working here isn't just a job. You can build a career at Severn Trent. We'll reward you for it, too. We have a range of benefits that recognise great work, and award-winning training to help you reach your potential. And we'll also help you play your part in looking after the environment and the communities where we live. With that in mind, here are just some of our favourite's perks that you'll get being part of the Severn Trent family: <ul><li>Salary Starting from £51,888</li><li>28 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year) </li><li>Annual bonus scheme (of up to £2,250 per annum based on company performance) </li><li>Leading pension scheme - we will double your contribution (up to 15% when you contribute 7.5%) </li><li>Sharesave - the chance to buy Severn Trent Plc shares at a discounted rate. </li><li>Dedicated training and development with our 'Academy' </li><li>Electric vehicle scheme and retail offers. </li><li>Family friendly policies </li><li>Two volunteering days per year</li></ul>WHAT'S NEXT We can't wait to hear from you. Before you apply, you'll need an updated copy of your CV and about five minutes to spare. If your curiosity has been piqued and you're wanting to find out even more, search #LifeAtSevernTrent on social media. Ps. we'll always let you know the outcome of your application after the closing date - so keep an eye on your phone and emails!

The Vacancy Household Support Fund Administrator x 3 Pro rata £24,242 - £27,269 (following successful completion of probation) Part time 15 hours per week Fixed term until March 31st 2026 We are currently recruiting for 3 Household Support Fund Administrators to join our team on a fixed term contract until March 2026. Birmingham's Household Support Fund is a hardship grant provided individual households as part of the government`s Cost of Living support package to eligible households in need. This role will support the co-ordination and accessible delivery of the grant across the Erdington locality. As part of this role you will; <ul> <li>Assist with the administration of the Household Support Fund for Erdington residents. Ensuring that vulnerable individuals and families receive help with essential costs such as food, utilities, and other necessities.</li> <li>Work closely with internal teams and external partners to process applications for the fund fairly and efficiently. The role requires a customer focused approach with a high quality and accurate administrative support service.</li> <li>Be instrumental in supporting the fund's administration by completing applications over the telephone with applicants, tracking progress and managing communication with partner organisations.</li> <li>Provide comprehensive support to clients and signposting referrals to additional services. This role requires excellent communication skills, empathy as clients will often present distressed and/or anxious.</li> <li>Have a strong understanding of community resources to be able to signpost to local support.</li></ul>In return we offer a fantastic benefits package which includes: <ul> <li>29 days basic annual leave (full time) + Bank Holidays</li></ul><ul> <li>Optional Defined Benefit, Salary Sacrifice Pension Scheme</li></ul><ul> <li>A commitment to safety and wellbeing including access to a Bupa Health Cash Plan which provides discounts on gym membership, sports equipment and days out, as well as reimbursement on NHS prescription charges, eye tests, dental care and physiotherapy.</li></ul><ul> <li>A commitment to work life balance through our Agile/flexible working principles. </li></ul><ul> <li>Family Friendly policy with enhanced benefits</li></ul><ul> <li>Learning and Development opportunities</li></ul><ul> <li>Internal coaching and mentoring opportunities</li></ul><ul> <li>Staff social events</li></ul>We also offer mentoring and coaching, a wellbeing champion new starter Buddy as part of your probation and opportunities to shadow other departments. The Pioneer Group is a committed equal opportunities employer. We seek to attract, develop and retain talented people from a diverse range of background and cultures. We value and respect individuality and engage a culture within our organisation where people can thrive and be themselves. We also make sure employees are values for their strengths and experiences. Everyone who either applies to or works for the organisation is treated equally, regardless of their gender, age, ethnic origin, nationality, marital status, sexual orientation or religious beliefs. For more information or an informal chat please contact Rachel Perks (Health and Employment Team Leader) - <a href="mailto:Rachel.perks@compass-support.org.uk" target="_blank">Rachel.perks@compass-support.org.uk</a> About Us We are a small housing association managing 2,500 homes, primarily in Castle Vale, Birmingham. Our focus is on providing safe, high-quality homes while strengthening communities and improving lives. As an anchor organisation, we use our resources and influence to build resilient communities where people can thrive. We continue to deliver on our promise to the Housing Action Trust, reinvesting in homes and communities while taking steps to reduce our environmental impact. The Pioneer Group also includes two sub-brands: Compass Support - delivering a range of services for residents and the wider community. Castle Vale Football Stadium - a key community sports facility. Benefits Generous Holidays Pension Scheme Health Cash Plan Family Friendly Policies Personal Development Plans Agile / Flexible Working

Housing Support Fund Administrator

The Vacancy Are you passionate about delivering the highest standards in health and safety while making a real difference to people's lives and communities? We're looking for a talented, passionate, and people-focused Health and Safety Manager to support our Specialist and Supported Housing and Neighbourhoods teams in delivering a best-in-class safety service and culture. Our diverse portfolio includes over 50,000 homes, stretching from Hereford in the west to Lincolnshire in the east of the Midlands, as well as a range of housing schemes and new build developments. What you'll be doing: In this exciting new role, you'll report to the Head of Occupational Health and Safety and work closely with frontline Housing, Neighbourhoods, and Specialist and Supported Housing teams. You'll be part of a high-profile, high-performing Health and Safety team, working alongside our general, specialist and supported housing scheme line managers, team leaders, and scheme managers to deliver the highest standards of health and safety and promote safe working practices and environments. You'll provide expert guidance on all aspects of operational health and safety, including establishing safe systems of work, delivering training and coaching, leading health and safety initiatives, conducting inspections, and managing incident prevention and investigations. You'll also monitor compliance through audits, oversee safety communications and reporting systems, support the delivery of training, and collaborate with colleagues at all levels to promote a proactive and positive safety culture aligned with Platform's health, safety, and wellbeing agenda. Why Join Us? We're committed to delivering best in class health and safety by embracing innovation, best practices and collaborative working. Join us to create safer homes, build strong partnerships with contractors, customers, and communities, and grow your career in a dynamic, supportive organisation. Some things we need from you: <ul> <li>NEBOSH General Certificate in Occupational Health and Safety.</li></ul><ul> <li>Membership of IOSH (TechIOSH or CertIOSH)</li></ul><ul> <li>Demonstrable experience of supporting diverse health and safety activities and risks - especially within a specialist and/or general housing environment.</li></ul><ul> <li>Experience of undertaking health and safety investigations making recommendations for improvements</li></ul><ul> <li>Experience of delivering health and safety solutions within social housing or healthcare environment is considered desirable</li></ul><ul> <li>Experience of lone working and personal safety risks and solutions.</li></ul><ul> <li>Experience of positively changing culture through coaching and mentoring at all levels within an organisation along with a focus on continuous improvement to maintain a positive H&amp;S culture</li></ul><ul> <li>Experience of supporting and maintaining externally audited management standards such as ISO45001 and ISO14001 is considered desirable</li></ul>While this role is home-based, you'll regularly travel to Group offices and other locations to conduct inspections, site checks, and toolbox talks as needed. Some of the great benefits we can offer you: <ul> <li>Up to 28 days annual leave (plus bank holidays) with the opportunity to buy and sell leave</li></ul><ul> <li>Family friendly policies including generous Paternity, Maternity, Shared Parental and Adoption leave plus 3 days paid Urgent Domestic Leave</li></ul><ul> <li>Medicash membership for all employees which includes access to an employee assistance programme, discounted gym membership and exclusive discounts</li></ul><ul> <li>Health Cash Plan worth up to £1700 p/a with cashback for dental, optical, physio and complementary therapies and more</li></ul><ul> <li>Pension scheme with minimum employee contributions of up to 3% and Platform will contribute up to 12% (inclusive of life assurance and dependent on employee contributions)</li></ul><ul> <li>Learning and Development opportunities</li></ul><ul> <li>Employee reward and recognition scheme with wellbeing hub and discount from a wide range of retailers</li></ul>How to apply: If this sounds like the role for you simply click "apply now" to complete an online application and upload your current CV. For more details about the role, please refer to the attached job description or if you have any questions, feel free to contact us at <a href="mailto:recruitment@platformhg.com" target="_blank">recruitment@platformhg.com</a> Interviews: We aim to conduct the first-stage interviews via Microsoft Teams, with final stage interviews to be held in person during the week of 14th July 25. The Company Join us and find your purpose at Platform! Working with us is more than just a job, you will be joining an amazing organisation that values you and your contribution, and where you can truly make a difference and change people's lives. You will join the largest social housing association in the Midlands. We're much more than just houses; we build homes, strong communities, and make a real and positive difference to the lives of our customers. We recognise the unique and individual needs of people, so if you are interested in this role but would like to explore a different way of working to the standard Monday to Friday, 9-5 approach, then please highlight this on your application or discuss it with us at the interview stage. After all, we want to attract the best people to work for us and we know that one size does not fit all. Platform is a great place to work, we offer lots of opportunities for you to get involved, share ideas and shape what we do - from networking groups through to fun community and social events. This is an exciting time to join us, that will provide you with real exposure to the wider dynamics of a truly modern housing association that will play a major part in delivering our 5-year corporate strategy. If we receive a high number of applications, this vacancy may expire prior to the closing date. Please apply early to avoid disappointment. Platform Housing Group are committed to building a healthy, vibrant and inclusive organisation that treats people with respect and creates opportunities for all. Why Work Here? Benefits Great opportunities for further development and training Up to 28 days holiday plus bank holidays Workplace pension with employer contributions of up to 12% Company van and uniform Depending on role Flexible working arrangements with remote working widely available iPad and mobile phone Depending on role Our Values People Matter We put colleagues and customers at the heart of all we do. Valuing difference, we are free to challenge each other and are open and honest in our relationships. Own It We say what we'll do and then we do it. We listen, understand and are empowered to make decisions. We look for our own ways to learn and adapt and focus on what we can do. One Team We are connected, collaborative and in it together. We want everyone to reach their potential and be the best they can be. We actively support each other to make this happen. Be Brave We are curious and courageous. We look for better ways to do things, are comfortable trying them and learn quickly. We are not afraid to stand out from the rest and celebrate our successes.

Health and Safety Manager, Specialist & Supported Housing, Neighbourhoods

Job Description Job Title: Community Engagement Officer Contract Type: Permanent Salary: £31,931 (£35,123 is achieved after 12 months successful performance in the role) Working Hours: 35 hours per week, full time Working Pattern: Monday to Friday, Hybrid Location: West Bromwich, Sandwell PFI If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as a Community Engagement Officer You will lead and manage the delivery of a quality, effective service to customers across the two PFI estates, driving continuous improvement. You will build strong operational relationships with both internal and external stakeholders to maximise the number of customers who know about the support and opportunities that are available, as well as building strong strategic partnerships with external stakeholders to secure opportunities for our customers. About you We are looking for someone who <ul> <li>Degree in Community Development, Social Work, Housing Management or related field</li> <li>Minimum 3 years' experience in community engagement or resident involvement</li> <li>Experience in stakeholder management and partnership working</li> <li>Ability to work with diverse communities and stakeholders</li></ul>Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: <ul> <li>Competitive pay &amp; generous pension </li> <li>28 days holidays plus bank holidays</li> <li>Flexible working options available</li> <li>Investment in your learning, personal development and technology</li> <li>A wide range of benefits</li></ul>Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to be considered. Role Profile Resident Engagement &amp; Community Development <ul> <li>Develop and implement resident engagement strategies aligned with PFI contract requirements and key performance indicators. Ensure KPIs are met from the Output Specification of each contract to ensure no financial penalties are incurred.</li> <li>Organise and facilitate resident meetings, focus groups, and community events to encourage active participation in housing management decisions. Including organise, facilitate and record outcomes of customer meetings and events.</li> <li>Establish and support resident associations and community groups.</li> <li>Create and maintain effective communication channels between residents and various stakeholders involved in the PFI scheme</li> <li>Identify new methods of engaging with new and existing customers considering the use of emerging technology.</li> <li>Produce clear, accurate information and materials for colleagues for their use when engaging with customers and encouraging participation in the Customer Panel.</li> <li>Develop and maintain an up-to-date register of vulnerable tenants within the community, ensuring accurate and confidential records are kept. Conduct regular home visits to assess their well-being, identify any emerging needs, and provide ongoing support. Actively signpost vulnerable tenants to relevant support agencies, services, and resources to address their needs effectively. Build and maintain strong partnerships with external organisations, such as social services, healthcare providers, and charities, to ensure tenants receive timely assistance. </li> <li>Oversee the day-to-day management of the community bungalow, ensuring it is a safe, welcoming, and inclusive space for all ages. Plan, coordinate, and promote a diverse range of activities and events that cater to the needs and interests of the entire community, fostering engagement and participation. </li> <li>Providing outreach and brokerage with young people including those currently in low-paid employment, to promote access to training and progression opportunities</li> <li>Manage the aids and adaptation budget, ensuring accurate allocation and expenditure tracking, while overseeing the end-to-end process of tenant applications, including assessment, approval, and implementation of necessary adaptations to meet their needs.</li> <li>Oversee the Elderly Garden Scheme, including budget management, coordination of gardening services, and ensuring timely delivery of support to elderly tenants to maintain safe and accessible outdoor spaces.</li> <li>Oversee the management of vulnerable tenants in a high-rise block, understanding the unique complexities of their needs, and conduct regular visits to ensure their safety, well-being, and access to necessary support services.</li></ul>Stakeholder Management <ul> <li>Liaise between residents, The PFI team, asset management contractors, and local authority partners and stakeholders. Coordinate with the asset teams and contractors to ensure resident feedback is incorporated into service delivery.</li> <li>Prepare and present regular reports on community engagement activities and outcomes to PFI contract managers and stakeholders. </li> <li>Build and maintain strong relationships with local community organisations, council services, and support services</li> <li>Regularly review and update the Terms of Reference (ToR) for scrutiny meetings to ensure they remain aligned with organisational goals, community needs, regulatory and contractual requirements. Monitor compliance with the ToR during meetings and ensure all objectives are being met. </li> <li>Produce clear, accurate information and materials for PFI colleagues for their use when engaging with customers and encouraging participation in the Customer Panel. </li> <li>Support Front Line Colleagues in engaging with local customer groups, acting as a Centre of Excellence, providing advice on constitutional issues and effective scrutiny and funding applications. </li> <li>Promote opportunities for customers to engage with and be involved in key decision making through Customer Panels/ The Neighbourhood Monitoring Panel and other meetings and events, including via digital channels, ensuring they have the appropriate skills and opportunities to evaluate, scrutinise and shape service delivery. </li> <li>Work with customers to minimise and resolve issues and complaints, liaising with the Project Team to resolve escalated complaints as required. </li> <li>Develop links with partner organisations, colleges, adult education centres and other training services to promote training programmes for customers</li> <li>Champion the customer and lead by example, role modelling our Riverside values, to create a strong customer focused culture</li></ul>Service Improvement <ul> <li>Monitor and evaluate resident satisfaction levels through surveys and feedback mechanisms</li> <li>Identify areas for service improvement through resident consultation and feedback analysis</li> <li>Develop action plans to address identified issues and implement solutions within PFI contractual frameworks</li> <li>Ensure compliance with PFI contract requirements regarding resident engagement and satisfaction</li> <li>Prepare and present a comprehensive annual report detailing the outcomes, achievements, and impact of scrutiny meetings over the year. Highlight key successes, areas for improvement, and recommendations for future actions to enhance community engagement and decision-making processes. </li> <li>Lead the creation of a bespoke quarterly newsletter tailored to the needs and interests of the community and key stakeholders. Collaborate with internal teams and external partners to gather relevant content, including updates, success stories, and upcoming initiatives. Ensure the newsletter effectively engages key stakeholders by highlighting achievements, opportunities, and community impact. Oversee the marketing and distribution of the newsletter through appropriate channels (e.g., email, social media, print) to maximise reach and engagement. Monitor feedback and analytics to continuously improve the newsletter's quality and effectiveness. </li> <li>Develop and produce a You Said, We Did" leaflet to communicate key achievements, actions, and future priorities to customers. Use insights from the annual contract management plan and customer satisfaction surveys to highlight successful outcomes and demonstrate how customer feedback has been addressed. Collaborate with relevant teams to gather data, success stories, and future goals. Ensure the leaflet is visually engaging, easy to understand, and tailored to the needs of the community. Include clear examples of what has been achieved and outline plans for further improvements or initiatives. Oversee the distribution of the leaflet through appropriate channels (e.g., direct mail, digital platforms, community hubs) to ensure it reaches a wide audience. Use the leaflet as a tool to foster transparency, trust, and ongoing engagement with customers. </li></ul>Project Management <ul> <li>Manage community development projects and initiatives within allocated budgets, report monthly on your budget breakdown accounting for any overspends.</li> <li>Coordinate resident involvement in asset management and maintenance programs</li> <li>Oversee community facilities and spaces within PFI developments</li> <li>Monitor and report on project outcomes and KPIs</li> <li>Actively promote the bungalow and its activities to the wider neighbourhood through various channels (e.g., social media, flyers, local partnerships) to increase visibility and participation. Build strong relationships with residents and stakeholders to ensure the bungalow remains a vibrant community hub.</li> <li>Ensure compliance with Riverside policies and procedures relating to equality and diversity, data protection, communication and health and safety</li> <li>Undertake personal development and training as necessary to keep up to date with housing legislation and service delivery skills</li></ul>Person specification Knowledge, Skills and Experience Essential <ul> <li>Degree in Community Development, Social Work, Housing Management or related field</li> <li>Minimum 3 years' experience in community engagement or resident involvement</li> <li>Experience in stakeholder management and partnership working</li> <li>Ability to work with diverse communities and stakeholders</li> <li>Knowledge of housing regulations and resident involvement standards</li> <li>Strong understanding of social housing sector and resident engagement principles</li> <li>Excellent written and verbal communication skills and the ability to communicate effectively with people from a wide range of backgrounds</li> <li>Strong influencing and negotiation skills and experience of effectively managing internal and external stakeholders</li> <li>Ability to work autonomously and a can-do attitude</li> <li>Experience of seeking best practice to drive continuous improvements </li> <li>Ability to manage and prioritise own workload to achieve personal and team targets</li> <li>Experience of providing information, advice and guidance for customers seeking to move into employment, training, and related opportunities, including those experiencing significant barriers to employment and training; including young people, lone parents and those who have not worked for some time</li> <li>Understanding and knowledge of confidentiality, data protection and equality and diversity</li> <li>Awareness of the importance of health and safety issues</li> <li>Valid Driving License with access to a vehicle for business use</li></ul>Desirable <ul> <li>Knowledge of PFI contract management and performance monitoring</li> <li>Experience with resident satisfaction surveys and feedback analysis</li> <li>Understanding of social value measurement and reporting</li> <li>Familiarity with housing management systems</li> <li>Experience of managing and motivating teams and reporting on performance</li> <li>IAG or CIAG professional qualification or equivalent experience</li></ul>Additional Information <ul> <li>This role requires a DBS check and involves travel between different sites within the region. A valid UK driving license and access to a vehicle is essential. </li></ul>About Us Riverside is one of the UK's leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives and revitalising neighbourhoods dates back over 90 years. We have plans to build over 15,000 affordable homes over the next decade. Our Values and Behaviours Creating an Inclusive Environment

Community Engagement Officer

Overview Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options. Our core values are 'Be open, be compassionate and be bold' and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential. Working as a Recovery Coordinator with Change Grow Live is a rewarding role where you can utilise your people skills to make a real difference in the lives of those suffering with substance misuse problems. Supporting our service users from point of entry into the service and through their recovery journey, helping with social re-integration and enabling them to lead purposeful and meaningful lives. Due to our continued commitment in supporting people suffering with substance misuse problems, Change Grow Live are looking for a Recovery Coordinator to join our Birmingham service, working specifically with prison leavers to improve outcomes and continuity of care rates on release. This is an excellent opportunity for someone with experience of substance misuse issues, looking to take the next step in their career with a charity that will support your continued personal and professional development. Where: East Hub - Stechford, Birmingham Full Time Hours: 37.5hrs per week Full Time Salary Range: £27,861.26 - £32,002.35 dependent on experience, pro rata for part time hours *Please note: Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours. Responsibilities About the role: <ul><li>Work alongside the Entry Into Service team with a focus on managing all prison leaver referrals for the relevant hub in the community</li><li>Complete and log accurately all relevant assessments and interventions such as triages, alcohol audits, SADQs, recovery assessments, criminal justice assessments, risk assessments, DBST and harm reduction amongst other interventions</li><li>Support with NMP medical appointments, nurse reviews and psychosocial support as and when required</li><li>Promote engagement with external professionals and agencies whilst maintaining a service user led focus around community involvement</li><li>Work and liaise with other agencies involved with the service user's broader care plan including hospitals, GPs, community mental health teams, probation, police, prisons, housing and pharmacies</li><li>After completion of appropriate training or demonstration of relevant experience, carry out key harm reduction strategies such as offering Needle Exchanges and distribution of Naloxone</li><li>Adhere to safeguarding policies and complete outreach interventions such as home visits or joint appointments with associated professionals to clients, where required</li><li>Professional development through involvement with wider community hub activities by supporting open access responsibilities where possible</li></ul>About you: <ul><li>Experience in managing caseloads of people ideally within a CQC registered service or similar</li><li>An understanding of drug and alcohol issues and experience of working within a related field</li><li>An understanding of the criminal justice system and experience of working within a related field</li><li>A commitment to multi-agency working and establishing partnerships with other professions </li><li>Accomplished written and verbal communication skills and a high degree of personal IT competency</li><li>The ability to accurately update and maintain records in a timely fashion and to work to deadlines for the submission of information e.g. case management reports and high-risk referrals</li><li>Excellent time management skills and an ability to work on own initiative, prioritising accordingly</li><li>Excellent team working and interpersonal skills, maintaining a highly cooperative approach to supporting colleagues in delivering the wider service and specific team objectives</li><li>Good working knowledge of mental health interventions, services, and good practice</li></ul>What we will give to you: <ul><li>25 days holiday (+ bank holidays) rising by 1 day for each years' service</li><li>Flexible working arrangements</li><li>Paid 'Wellness' hour each week along with an Employee Assist Programme</li><li>Contributory pension scheme</li><li>A great selection of benefits incl. discounts for shopping, cinema, holidays, cycle to work etc.</li><li>A friendly and supportive team</li><li>Training, career development &amp; progression opportunities</li></ul>Please read attached job description for a more detailed outline of responsibilites and person sepecification. If this sounds like you and you'd like to begin your journey with Change Grow Live, then we'd love to talk to you. If you require sponsorship, please note that this role is not eligible for a Health and Care Worker visa. You may be eligible for sponsorship under the Skilled Worker route but must meet the minimum salary requirements for the role. You can find out more here Skilled Worker visa: Overview - GOV.UK (<a href="http://www.gov.uk" target="_blank">www.gov.uk</a>) Please note: This post is subject to a Disclosure and Barring Service (DBS) Enhanced Adult check. Salary Range (pro rata if part time) CGL points 23 to 28 (£27,861.26 - £32,002.35) ILW / OLW /Fringe N/A - Outside London Weighting Area Interview Date 14/7/2025 Closing Date 10/7/2025 If you have any questions on this opportunity that you would like to talk through please contact us using the below details: Ollie Moseley | <a href="mailto:ollie.moseley@cgl.org.uk" target="_blank">ollie.moseley@cgl.org.uk</a> | 07551843438 This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

Overview Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options. Our core values are 'Be open, be compassionate and be bold' and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential. We have an exciting opportunity for a Recovery Coordinator who has the skills and experience to assess and engage with our service users, ensuring that they access the right intervention at the right time, in a way that best meets their needs. No two days are the same and we treat every person who comes into our service as an individual, so being flexible, curious and a good listener are key. Where: Coventry Hours: 37.5 per week (full time) Salary: £27,861 - £32,002.35 dependent on experience (based on full time working hours, pro rata if part time) Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours. Responsibilities About The Role: <ul><li>Deliver psychosocial interventions to reduce disengagement, reduce harm and associated criminality. </li><li>Providing screening, assessment, and recovery planning and onward referral </li><li>Reducing drug and alcohol related harm to service users and the wider community </li><li>Promoting carer, service user and community involvement </li><li>Providing advocacy for access to partnership services </li><li>Working with service users to support social (re)integration, enabling them to lead meaningful and purposeful lives: promoting recovery, resilience, peer support and self-determination </li></ul>About you: <ul><li>Have a strong understanding of substance misuse issues and experience of working within a similar field </li><li>Be an excellent communicator, both verbal and written with good IT skills </li><li>Proactive and able to work on own initiative with excellent time management and prioritising skills </li><li>Have a good working knowledge of mental health interventions, services, and good practice </li><li>Be a supportive team player with strong interpersonal skills with the ability to work in partnership with a wide range of professionals, agencies, and internal/external stakeholders </li><li>Ability to manage change successfully in a way that prioritises the needs of service users </li><li>Understand the importance of information governance processes and commit to follow and apply all necessary safeguards </li><li>Seek out learning opportunities to improve and broaden your professional knowledge and skills and to contribute and oversee the learning and development of others </li></ul>What we will give to you: <ul><li>25 days holiday (+ bank holidays), increasing annually for the first five years.</li><li>Paid 'Wellness' hour each week along with a 'Wellness' hub and Employee Assist Programme </li><li>Contributory pension scheme </li><li>Several benefits incl. discounts for shopping, cinema, holidays, etc. </li><li>A friendly and supportive team </li><li>Training, career development &amp; progression opportunities </li><li>Refer a Friend scheme.</li></ul>Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role. If you require sponsorship, please note that this role is not eligible for a Health and Care Worker visa. You may be eligible for sponsorship under the Skilled Worker route but must meet the minimum salary requirements for the role. You can find out more here Skilled Worker visa: Overview - GOV.UK (<a href="http://www.gov.uk" target="_blank">www.gov.uk</a>) Join us in our journey of empowerment and holistic support, where every individual's well-being is at the heart of what we do. Salary Range (pro rata if part time) CGL points 23 to 28 (£27,861.26 - £32,002.35) ILW / OLW /Fringe N/A - Outside London Weighting Area Closing Date 30/6/2025 If you have any questions on this opportunity that you would like to talk through please contact us using the below details: Emma Garbett | <a href="mailto:emma.garbett@cgl.org.uk" target="_blank">emma.garbett@cgl.org.uk</a> | 07435799803 This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

Salary:&nbsp; G12 - £51,802 - £57,645 paFull-Time, PermanentWalsallRef: RT01325Are you driven and passionate about making a difference to the lives of Walsall residents? Join us in our mission to improve housing and homelessness services.At Walsall Council, we are committed to providing high-quality housing options to our residents. We are looking for a dedicated and experienced Housing Allocations Manager to join our dynamic team and help us achieve our mission of ensuring fair and efficient housing allocations.Key Responsibilities:<ul><li>Manage housing register applications process, ensuring compliance with relevant policies and regulations.</li><li>Oversee the housing allocations process, ensuring compliance with relevant policies and regulations.</li><li>Manage a team of housing allocation officers and customer advisors, providing guidance, support, and training.</li><li>Providing technical assistance to the team and responsibility for reviews</li><li>Develop and implement strategies to improve the efficiency and effectiveness of the allocations process.</li><li>Liaise with tenants, landlords, and other stakeholders to resolve allocation issues and ensure customer satisfaction.</li><li>Maintain accurate records and produce regular reports on allocation activities and outcomes.</li><li>Stay updated on housing legislation and best practices to ensure the organisation remains compliant and innovative.</li></ul>Qualifications and skills:<ul><li>Minimum of 3 years' experience in housing allocations management or a similar role.</li><li>Strong knowledge of housing legislation and allocation policies, including part 6 and 7 of the Housing Act 1996</li><li>Excellent communication, leadership, and organisational skills.</li><li>Ability to work effectively under pressure and manage multiple priorities.</li><li>Passionate: You are dedicated to helping customers and ensuring they receive the support they need.</li><li>Analytical: You can use data to drive decision-making and improve service delivery.</li><li>Collaborative: You excel at working with others, both within your team and across the organisation.</li></ul>What We Offer:<ul><li>A supportive and inclusive work environment.</li><li>Opportunities for professional development and career progression.</li><li>Competitive salary and benefits package.</li><li>The chance to make a real difference in the community.</li><li>Please see this link for further detail on the benefits for working for Walsall Council: <a href="https://go.walsall.gov.uk/jobs-and-careers-/benefits-of-working-for-us" target="_blank">Benefits of working for us | Walsall</a></li><li>Hybrid working</li></ul>Important note: When completing your online application form, you will be asked to enter supporting information. You must enter a detailed supporting information statement describing how your skills, abilities and experience meet the specific criteria included in the employee specification. If you do not include a supporting information statement, you will not be shortlisted. Please also ensure that you complete the work history and qualifications sections of your application form. Please do not add a CV as we do not accept them.&nbsp; Please see our&nbsp; &nbsp;<a href="https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fgo.walsall.gov.uk%2Fsites%2Fdefault%2Ffiles%2F2023-12%2FInformation%2520for%2520Applicants%25202023_0.pdf&amp;data=05%7C02%7CAlix.Harley%40walsall.gov.uk%7Ce0e235df76f14a55253a08dc38666f05%7C5ddc79c77e69428fba3084b24a1ad994%7C0%7C0%7C638447259820971189%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&amp;sdata=mV9OWmkv83edQkTRxZjmphobOgKizwNJYfoHOG1RiAU%3D&amp;reserved=0" target="_blank">Information for Applicants</a>&nbsp; leaflet for further information.We kindly request that recruitment agencies do not contact us regarding this job vacancy. We are not accepting agency applications or referrals at this time.Closing date: 29th July 2025.For this role the successful candidate must undergo a Baseline Personnel Security Standard (BPSS) check.&nbsp; BPSS is the minimum standard to ensure the identify and integrity of an employee who has access to official information using secure networks linking central governments and local authorities.&nbsp; A BPSS check involves four main elements; Identity Check, National and Immigration Status, Employment History (last 3 years) and Verification of Criminal Record (unspent convictions only).Walsall Council takes seriously the responsibility to safeguard and promote the welfare of all the children, young people and adults entrusted to our care and it is our expectation that all staff will share this commitment. Completion of an enhanced Disclosure &amp; Barring Service (DBS) check is a require.

Customer Engagement Manager - Housing Allocations

Accommodation Manager Location: Whitecliff Bay, Isle of Wight Hours: 40 hours per week - Permanent Contract Salary: Up to £32,000 DOE What we need in a nutshell Our accommodation needs to be so clean that when guests open the door to it, we can hear them say "Wow!" To make this happen we need a strong leader for the accommodation cleaning team, who will be a key member of our park management team. Some of the background We're not your average holiday company. Our guests come to our UK resorts to experience a world away from their day-to-day. When they are with us, they play crazy games, enjoy show-stopping entertainment and live in the moment. Our job is to surprise and delight them at every turn. We need you to be the person who delivers delight by ensuring that our guests' accommodation exceeds their expectations. This will mean working harmoniously with other departments, planning and organising the accommodation workload and motivating your team to do their best work. The nitty gritty of what you'll be doing Working as part of our slightly bonkers team of holiday heroes, you will be in a very visible management role, ensuring that guest accommodation is spotless. This is one of the most crucial aspects of our guests' holiday experience and your role will involve: <ul><li>Lead and Develop: Recruit, manage, develop and grow a large, dynamic department, team leaders and accommodation assistants.</li><li>Deliver Excellence: Ensure all guest accommodation is prepared to the highest standards and ready for unforgettable arrivals.</li><li>Collaborate for Success: Work closely with other managers and central teams to enhance the guest experience.</li><li>Problem-Solve Like a Pro: Coach and support the team, leading from the front in resolving guest concerns with positivity and care.</li><li>Shape the Future: Contribute to the park's strategic direction, keeping up to date on the condition of all accommodation and knowing what is required to enhance our offering.</li><li>Be a Budget Master: Manage budgets effectively, drive efficiencies, and implement smart cost-saving initiatives.</li><li>Prioritise Safety: Champion Health and Safety policies to protect both our team and guests.</li></ul>One more thing...holidays happen at holiday times, so you will need to work your magic on bank holidays too. Skills, experience and qualities you'll need We'll provide training, but you must: <ul><li>Have management experience in a practical, time-pressured environment</li><li>Have a leadership style that is open, approachable but that commands respect</li><li>Be able to plan and organise the workload, training and management of a large team</li><li>Previous Accommodation Manager experience in a holiday park</li></ul>It's about your values too. We have a can-do, fun loving, people centred ethos here at Away Resorts, which is captured by our holiday heroes' mantra of Attentive Amazing Lovers - if that's fired up your curiosity, have a read about it here and decide if it describes you. What we can offer you This is an exciting and varied role as part of our senior management team. We look after you with a great range of benefits, including: <ul><li>Bonus Scheme</li><li>Enhanced Family Benefit</li><li>Employee Discount Scheme - Perkbox</li><li>Life Insurance</li><li>Discounts on Away Resorts Holidays</li><li>On Park Discounts</li><li>Awards and Recognition</li></ul>Want to join our team? Here's how to apply Click on the Apply Now button. If you're new to our website, we'll prompt you to register. If you've already registered, you can simply log in. Then complete your details and send us your best version of you. Good Luck!

Accommodation Manager

Social Housing Solicitor-Director - Salary £68K per annum - Birmingham Job Description: Duncan Lewis Solicitors (Ltd): Regulated by the Solicitor's Regulation Authority, Duncan Lewis Solicitors was founded in 1998 and is headquartered in the City of London (Fenchurch Street EC3M), with offices nationwide. We are recognised by the Legal 500 and Chambers &amp; Partners UK independent legal directories as a top-tier law firm in all of our key practice areas - "a diligent and professional team that is prepared to go the extra mile for its clients". A paperless law firm with over 500 personnel that embraces hybrid-working, we service both corporate entities and private individuals in over 25 areas of law across 60 languages. We give people a voice - that is our ethos. Choosing a career with Duncan Lewis is choosing a law firm that is the largest provider of publicly funded (legal aid) legal services in the country and has a growing private client practice. We have been Investors in People Gold Standard accredited for over 15 years and are continuously applauded nationally for the work that we do. Having demonstrated unparalleled legal expertise and a commitment to justice, we were awarded Law Firm of the Year at both the 2024 Lexis Nexis Awards and 2023 Modern Law Awards. We are named as one of the Times 200 Best Law Firms. In 2021 we were celebrated by the Chambers Europe Award as an 'outstanding firm' for diversity and inclusion. In previous years we have been awarded a number of awards, including the Law Society Excellence Award for Large Law Firm of the Year in 2020, Access to Justice at the UK Legal Diversity Awards in 2019 and the Family Law Firm of the Year at the 2015 Family Law Awards, to name just a few. Duncan Lewis is Law Society Lexcel, Cyber Essentials Plus and ISO 27001 Information Management accredited. We are committed to recruiting dedicated and talented professionals and welcome applications from exceptional candidates. At Duncan Lewis, we value training and diversity, and we take pride in our inclusive workforce. If you are passionate about our areas of law and eager to advance your career with us, please submit your CV and application online. Housing Department Background: Noted for its "sustained legal conviction combined with outstanding advocacy" our Housing team, is ranked and recommended by The Legal 500 and Chambers &amp; Partners UK for its services in social housing UK-wide, providing assistance to both landlords and tenants on all housing issues. We handle both publicly funded (legal aid) and privately funded legal services in homelessness, disrepair, eviction, succession for tenants, neighborhood problems, debt issues and possession proceedings. Our solicitors are highly experienced in finding solutions to housing disputes and aim to address the issues quickly and effectively. The department regularly represents clients at all court levels (including the Higher Courts) and is extensively experienced at handling all housing related judicial review claimant matters at the High Court. Main Responsibilities of the Role <ul> <li>Report directly to and collaborating with the Board to ensure performance targets are met</li> <li>Responsible for all aspects of Housing work including providing technical expertise and guidance to other team members</li> <li>Significant experience in representing clients as Housing Court Duty Scheme over the last 2 years.</li> <li>Ability to manage and supervise Solicitors, Trainee Solicitors and Caseworkers to manage appropriate caseload types and complexities</li> <li>Assisting with delivery of appropriate training and development in the department</li> <li>Variety of duties including dealing with a range of Housing cases including Homelessness; Disrepair; Eviction; Possession; Property Ownership Disputes; Succession for Tenants; Housing adaptations; Social Housing; Neighbourhood Problems matters as well as undertaking your own advocacy</li> <li>Dealing with emergency cases and identifying and carrying out strategic litigation.</li> <li>Preparing and managing funding applications to the Legal Aid Agency</li> <li>Preparing draft documents including witness statements and processing evidence</li> <li>You will have a professional pro-active approach, strong client care skills and be interested in Business Development and Marketing to supplement the substantial work volumes brought in by the company</li> </ul>Key Skills Required: <ul> <li>3 Years+ PQE with proven experience of Housing and Litigation, including court representation essential</li> <li>Must have experience as Duty Advisor under Housing Possession Court Duty Scheme over the last 2 years</li> <li>Must meet the 2013 SQM Supervisor standard in Housing, or willing to work towards this</li> <li>Experience in welfare rights and community care issues Must have a clean, valid Practicing Certificate at the time of applying</li> <li>Strong management skills</li> <li>Committed team player with ability to approach team concerns fairly, foster culture of positive change and encourage cross referrals</li> <li>Previous proven supervisory experience and working to key performance indicators</li> <li>Professional with a pro-active approach; excellent client care skills and ability to deal with vulnerable client matters in a sensitive manner and resolve complicated practicalities involved in Housing issues</li> <li>Excellent networking and communication skills with the ability to successfully market the Company and generate new business</li> <li>Working knowledge of the publically funded Housing work including legal representation and legal help and have the ability to service privately funded cases</li> <li>Have extensive experience in dealing with all Housing related work</li> <li>Experience in own advocacy is an advantage</li> <li>Excellent IT Skills -familiar with Microsoft Office applications and document management skills Excellent IT Skills -familiar with Microsoft Office applications and able to use HR systems</li> <li>Experience within the legal sector is preferable</li> <li>Ability to manage social media activity to promote the Company</li> </ul>What we offer <ul> <li>A fantastic supportive team</li> <li>Excellent progression opportunities</li> <li>Support for appropriate legal awards/recognition</li> </ul>The recruitment process will fully comply with GDPR and other applicable laws. Background checks including CRB / DBS checks will establish your eligibility to work in the UK and suitability to the role. Equal Opportunities: Duncan Lewis is committed to Equal Opportunities and embraces diversity of its staff. The Company strives to ensure that our staff reflects the diversity of the communities we serve, which is reflective at all levels within our workforce We guarantee an interview for candidates that disclose a disability and meet the essential requirements for the post. Please provide additional details in your covering letter if this applies. APPLICATIONS SUBMITTED BY AGENCIES WILL NOT BE ACCEPTED FOR THE ABOVE VACANCY

Social Housing Solicitor-Director - Salary £68K per annum - Birmingham

Social Housing Solicitor - Salary +Supervison bonus - Birmingham Job Description: Duncan Lewis Solicitors (Ltd): Regulated by the Solicitor's Regulation Authority, Duncan Lewis Solicitors was founded in 1998 and is headquartered in the City of London (Fenchurch Street EC3M), with offices nationwide. We are recognised by the Legal 500 and Chambers &amp; Partners UK independent legal directories as a top-tier law firm in all of our key practice areas - "a diligent and professional team that is prepared to go the extra mile for its clients". A paperless law firm with over 500 personnel that embraces hybrid-working, we service both corporate entities and private individuals in over 25 areas of law across 60 languages. We give people a voice - that is our ethos. Recognised among The Times 200 Best Law Firms, we have been awarded Law Firm of the Year at the 2024 Lexis Nexis Awards and 2023 Modern Law Awards, reflecting our dedication to legal expertise and client service. We hold Investors in People Gold Standard accreditation for over 15 years, showcasing our commitment to professional development. Duncan Lewis is also Law Society Lexcel, Cyber Essentials Plus, and ISO 27001 certified, ensuring excellence in practice management and data security. We are committed to recruiting dedicated and talented professionals and welcome applications from exceptional candidates. At Duncan Lewis, we value training and diversity, and we take pride in our inclusive workforce. Housing Department Background: Noted for its "sustained legal conviction combined with outstanding advocacy" our Housing team, is ranked and recommended by The Legal 500 and Chambers &amp; Partners UK for its services in social housing UK-wide, providing assistance to both landlords and tenants on all housing issues. We handle both publicly funded (legal aid) and privately funded legal services in homelessness, disrepair, eviction, succession for tenants, neighborhood problems, debt issues and possession proceedings. Our solicitors are highly experienced in finding solutions to housing disputes and aim to address the issues quickly and effectively. The department regularly represents clients at all court levels (including the Higher Courts) and is extensively experienced at handling all housing related judicial review claimant matters at the High Court. Main Responsibilities of the Role <ul> <li>Report directly to Department Director</li> <li>Professional pro-active approach, strong client care skills and a sensitive and sympathetic understanding of clients' needs</li> <li>Responsible for all aspects of Housing work and on occasions, where appropriate providing technical expertise and guidance to other team members</li> <li>Ability to manage appropriate caseload types and complexities</li> <li>Assisting with casework including dealing with a range of public and private housing cases including Homelessness; Disrepair; Eviction; Possession; Property Ownership Disputes; Succession for Tenants; Neighbourhood Problems matters as well as undertaking your own advocacy</li> <li>Ability to manage and supervise caseworkers and trainees.</li> <li>Attending clients, taking instructions and preparing cases</li> <li>Dealing with correspondence</li> <li>Maintaining accurate time costing procedures</li> <li>Implementing any recommendations made by your supervisor following monthly file reviews ensuring that these are dealt with promptly</li> <li>Ensuring compliance with file management.</li> <li>Willingness to attend Housing Court Duty Scheme.</li> </ul>Key Skills Required: <ul> <li>Must have a clean, valid Practising Certificate at the time of applying</li> <li>Committed team player with ability to approach team concerns fairly, foster culture of positive change and encourage cross referrals</li> <li>Previous proven supervisory experience and working to key performance indicators</li> <li>Professional with a pro-active approach; excellent client care skills and ability to deal with vulnerable client matters in a sensitive manner and resolve complicated practicalities involved in Housing issues</li> <li>Excellent networking and communication skills with the ability to successfully market the Company and generate new business</li> <li>Excellent analytical and organisational skills</li> <li>Ability to use own initiative and sound judgment</li> <li>Working knowledge of the publicly funded Housing work including legal representation and legal help and have the ability to service privately funded cases</li> <li>Have extensive experience in dealing with all Housing related work</li> <li>Experience in own advocacy is an advantage</li> <li>Excellent IT Skills -familiar with Microsoft Office applications and document management skills</li> </ul>What we offer <ul> <li>A fantastic supportive team</li> <li>Strong career progression with support for legal awards and professional recognition</li> <li>Attractive salary package with supervision bonus</li> </ul>SALARY STRUCTURE - SOCIAL HOUSING SALARY (London) (Outside London) NQ + Supervision Bonus * £46,000 £44,500 1 Year PQE + Supervision Bonus * £48,000 £46,500 2 Years PQE + Supervision Bonus * £50,000 £48,000 3 Years Plus PQE + Supervision Bonus * £52,000 £50,500 Supervision Bonus up to * + up to £8,000 up to £7,400 * Terms and Conditions apply. Supervisor Bonus Per Annum:- Supervise 1 Paralegal £1,250 £1,150 Supervise 2 Paralegals £1,750 £1,600 Supervise 3 Paralegals £2,250 £2,100 Supervise 4 Paralegals £2,750 £2,550 Total £8,000 £7,400 The recruitment process will fully comply with GDPR and other applicable laws. Background checks including CRB / DBS checks will establish your eligibility to work in the UK and suitability to the role. Equal Opportunities: Duncan Lewis is committed to Equal Opportunities and embraces diversity of its staff. The Company strives to ensure that our staff reflects the diversity of the communities we serve, which is reflective at all levels within our workforce We guarantee an interview for candidates that disclose a disability and meet the essential requirements for the post. Please provide additional details in your covering letter if this applies. APPLICATIONS SUBMITTED BY AGENCIES WILL NOT BE ACCEPTED FOR THE ABOVE VACANCY

Social Housing Solicitor - Salary +Supervison bonus - Birmingham

Description Playground Games is looking for a Community Director to join our Fable team on a permanent basis. About us: As a first-party Xbox Game Studio, we are passionate about making genre-defining games that are accessible, beautiful, and, most of all, fun. We are excited to be rebooting the much-loved Fable franchise and are expanding our diverse team to create a new classic in the action RPG genre. About the role: As the Community Director, you will play a pivotal role in fostering and nurturing the vibrant community that surrounds our games. You'll be the primary liaison between our passionate player base and our development team, ensuring that player feedback is heard and addressed. Your responsibilities will include engaging with players across various platforms, organizing events and activities, crafting compelling content for newsletters and social media, and analysing community feedback to drive continuous improvement. The Community Director understands how game communities function, has the ability to communicate effectively and transparently, can handle online toxicity, knows how to increase player engagement and can cultivate and nurture an inclusive environment. This is a permanent role based at our state-of-the-art facilities in Royal Leamington Spa. We have a hybrid work model in place with a minimum of 3 days a week in studio. Relocation assistance is available if required. What you'll do: <ul><li>Utilize your deep understanding of gaming communities to identify player preferences, trends, and concerns. Act as the voice of our players, advocating for their needs and desires within the development process. </li><li>Exhibit strong written and verbal communication skills to effectively engage with players through newsletters, social media platforms, and other communication channels. Proficiency in editing images and videos will be beneficial for creating engaging content. </li><li>Develop and execute strategic plans for community engagement, including event organization, content scheduling, and project management. Coordinate with marketing and public relations teams to align messaging and activities. </li><li>Utilize analytics tools to track community engagement metrics, website traffic, and social media interactions. Leverage data insights to optimize community strategies and initiatives. </li><li>Demonstrate a deep passion for gaming and a comprehensive understanding of the gaming market. Stay informed about industry trends, game development processes, and the gaming community landscape. </li><li>Build, lead and mentor a team of community specialists, providing guidance, feedback, and support to ensure the team's success in achieving community engagement goals. Delegate tasks and responsibilities effectively to maximize team productivity. </li></ul>What you'll bring: <ul><li>A minimum of 5+ years' experience in a communications and/or community role for a large game or entertainment brand. </li><li>A minimum 3+ years' experience leading and managing community teams on major consumer brands and/or entertainment franchises. </li><li>Demonstrated track record managing major community programs at scale, including new channel growth, developer communications, influencer activations, and content creator initiatives. </li><li>Strong proficiency in written and verbal communication, with experience coordinating and managing content (images, videos, and copy) on all relevant platforms (Facebook, TikTok, Discord). </li><li>Experience managing key stakeholders, including internal teams, external partners, and community influencers, to drive collaborative initiatives and achieve shared goals. </li><li>Expert knowledge of existing and emerging social media platforms, analytics tolls, and trends. </li><li>In-depth knowledge of gaming culture, industry trends, and popular gaming titles. </li><li>Skilled copy writer with an eye for quality and can maintain a consistent voice across platforms. </li><li>Able to identify and mitigate potential social media issues related to cultural sensitivity, inclusivity, and representation in digital communication. </li></ul>Preferred: <ul><li>Advanced degree in Marketing, Communications, Public Relations, or related field. </li><li>Experience being in front of the camera as the representative of the game towards the community. </li><li>Able to travel, including international travel, and work non-standard hours as needed. </li></ul>This is a fantastic opportunity to make world-class games with an established, talented, and collaborative team at one of the industry's most exciting first-party game studios. Playground Games is proud to be an equal opportunity employer, we believe that diversity and inclusion fuels creativity. We are dedicated to creating a safe, comfortable and welcoming working environment. We strive to build an inclusive culture that encourages, supports and celebrates the diverse voices of our team members. It drives our innovation and connects us closer to our players. We are committed to equity, diversity, and inclusion across age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation. At Playground Games we recognise the importance of self-development, career progression, well-being and retention of our colleagues. We celebrate difference and welcome everyone to join us and to be themselves at work. If you require any reasonable accommodation to apply for this position, please contact us on [email protected]

Community Director

The Vacancy Do you take pride in delivering excellent customer service? Do you get satisfaction from a role that involves multi-tasking and finding solutions? Do you enjoy organising and facilitating social events? McCarthy Stone is the leading UK's retirement living providers. We are looking for a House Manager to lead their estate at their Lorne Court development in Mosley West Midlands. Hours: 30 hours per week Monday to Friday, working throughout the year. Salary: ACTUAL £ £21,490.34 plus benefits and bonus. Benefits: Group personal pension, life assurance, Employee Assist Scheme, and flexible working hours working in the most beautiful surroundings, generous annual leave (starts at 25 days and will rise to 28 days max (1 additional day per year) plus bank holidays), entitlement access to benefits platform offering discounted Gift Cards and eGifts and offers for leading brands including restaurants and supermarkets. About the Role of a House Manager We are seeking a customer centric House Manager to exemplify the high-quality customer standards that we are renowned for. Our House Manager's key role is to enhance our Homeowner's quality of life and enable them to maintain their independence. This is a diverse role encompassing high level customer service and front of house and facilities management. The successful candidate will be responsible for managing a strong community with our homeowners through event coordination, and regular meetings to report company updates and address the priorities of our residents. We welcome applications from candidates who have experience of working in front line services, or customer service management roles. Some of the House Manager duties within this role include: <ul> <li>Welcoming new Homeowners and supporting them to settle into their apartments.</li> <li>Providing a professional front of house service and dealing all visitors in a friendly manner.</li> <li>Being the first point of contact for all our Homeowners and offering them help, support and advice as necessary.</li> <li>Working in collaboration with our partners and suppliers to ensure the smooth running of the estate</li> <li>Being the 'face' of McCarthy Stone for the families and friends of our Homeowners.</li> <li>Dealing with Homeowners issues with sensitivity and understand the need for confidentiality and respect their privacy.</li> <li>Managing the development -gardens and grounds - in an efficient and effective manner, providing our Homeowners with a safe, secure, well maintained, and pleasant environment</li> <li>Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.</li> <li>Ensuring that all Health and Safety requirements are adhered to.</li></ul>The successful candidate will have the following key competencies: <ul> <li>Excellent communication skills with a real "can do" attitude.</li> <li>Extensive experience in a professional customer service orientated position.</li> <li>A professional approach with high quality standards.</li> <li>Thrives in a busy a varied role, where every day will be different.</li> <li>Be resilient and can problem solve effectively.</li> <li>An awareness of basic Health and Safety will be a distinct advantage.</li> <li>A good level of computer literacy including Microsoft Word and Outlook.</li> <li>Previous/current work based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.</li></ul>As part of McCarthy &amp; Stone Management Service, a successful and fast expanding national company, you'll get all the training and support you need to help you meet your career goals from our internal experts. This includes courses such as basic first aid, working safely in the workspace, Dementia Friends training and many more. Could this role be the perfect job for you? Apply now! All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date. McCarthy Stone celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background. McCarthy Stone does not currently offer sponsorship. We are only able to consider those that have the right to work in the UK without sponsorship. About Us As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of January 2025, McCarthy Stone operates over 545 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2025 as well as making the Great Place to Work Wellbeing list! Our Customers The Benefits 24 days annual leave Pension plan Life assurance Employee assistance helpline Health screening Eyecare voucher scheme Long service award Testimonials "I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. It's a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team." Linda Diamond - House Manager "Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks ... it's all about our great people and how welcome they make you feel ... even if it was through a screen!" Andrea Waldron - Senior HR Business Partner "From my first week I felt like part of the team, everyone is helpful and pro-active, which is crucial in a fast paced environment. I've had the opportunity to work on some exciting projects, it's a very 'hands-on' approach here with plenty of opportunity to be involved and play a part in delivering developments." Emily Bishop - Principal Planning Associate "Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment, watching them settle in and make friends, and then watching them lead a happy and carefree retirement is very rewarding." Caroline Craig-cordel - Sales Consultant "I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier, every day. And what we do is so important to our homeowners! In my marketing career before I couldn't dream about customers sharing their thoughts about my campaigns, but here it happens all the time." Stan Smolyar - Head of Brand Previous Next

House Manager

Job Description #internal Please note this vacancy is only available for Birmingham City Council employees that are under a S188 (Priority Movers and Lateral Movers). Assistant Housing Officer - East Voids / Lettings Team (Lateral Move vacancy) Permanent Grade 3 - £26,409 - £32,654 Consultation grade - subject to formal evaluation under the Pay Equity Review Working 36.5 hours per week This will be based on the East Voids Team 150-152 Kings Road B11 2AP. Working full time 3 days in the office and 2 days agile/ hybrid subject to business and service needs. From time to time you will be asked to provide cover to the other teams within the service across the city to cover emergencies. The role of the Assistant Housing Officer will be going out conducting viewings with customers who have bid for properties off the housing register showing them around sign posting them dealing with all customer enquires booking lettings collecting proofs, managing own work load dealing with energy providers clearing debts on meters. collecting keys as and when needed dealing with lock changes etc. We are looking for an organised individual who has a can do attitude and is willing to learn. Full training and support will be given. The post holder will need to hold a full driving licence. • Working closely with Repairs Partners to manage repairs to empty properties • Completing viewings with Customers as part of the Lettings process. We`re looking for people who can demonstrate : • Excellent customer service skills • Able to work within a busy working environment with tight deadlines • Contribute positively to implementing service improvements This role will involve site visits to empty properties and carrying out viewings with Customers . It is desirable (not essential) that applicants are able to commute to and between site visits (car mileage is currently paid at 0.51 pence per mile). Please upload your up-to-date CV via the attachments part of your application, this is required for shortlisting. Unfortunately, we cannot consider any applications without a CV attached Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We are dedicated to supporting internal mobility and the development of our people. As such, applications from internal employees and those under S118 will be given priority and reviewed before external applications are considered. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application. For any informal enquires please contact: Azim Hussain <a href="mailto:Azim.Hussain@birmingham.gov.uk" target="_blank">Azim.Hussain@birmingham.gov.uk</a> We welcome applications from people with caring responsibilities and flexible working options will be considered. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. We strive to advertise all roles for a minimum of two weeks. However, due to high application volumes vacancies may close earlier than the stated deadline. We encourage you to submit your application without delay to ensure consideration. About Us We are a disability confident employer and we encourage applicants with disabilities to apply. We also welcome applications from people with caring responsibilities and flexible working options will be considered. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Non-UK applicants (excluding Ireland) may need to apply for a visa from the UK Visas and Immigration (UKVI) and may require a Certificate of Sponsorship from Birmingham City Council for a skilled worker visa (if the job is eligible).

Assistant Housing Officer - Lateral Move

Job Description VOIDS &amp; LETTINGS ASSISTANT HOUSING OFFICER Lateral Move Internal Applicant's only <ul> <li>Please do not apply unless you are currently an internal applicant under S188</li></ul>Permanent Grade 3 - £26,409 - £32,654 We are a Living Wage Employer, and all our roles will be paid as such where the pay scales are below the Living Wage rate. Consultation grade - subject to formal evaluation under the Pay Equity Review Working 36.5 hours per week Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application. For any informal enquires please contact: Ian Hegarty <a href="mailto:ian.hegarty@birmingham.gov.uk" target="_blank">ian.hegarty@birmingham.gov.uk</a> We welcome applications from people with caring responsibilities and flexible working options will be considered. A Disclosure and Barring Service (DBS) check will be undertaken. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Job Description and Person Specification We strive to advertise all roles for a minimum of two weeks. However, due to high application volumes vacancies may close earlier than the stated deadline. We encourage you to submit your application without delay to ensure consideration. About Us We are a disability confident employer and we encourage applicants with disabilities to apply. We also welcome applications from people with caring responsibilities and flexible working options will be considered. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Non-UK applicants (excluding Ireland) may need to apply for a visa from the UK Visas and Immigration (UKVI) and may require a Certificate of Sponsorship from Birmingham City Council for a skilled worker visa (if the job is eligible).

Assistant Housing Officer Lateral Move

Job Description #internal Please note this vacancy is only available for Birmingham City Council employees that are under a S188 (Priority Movers and Lateral Movers). Please note this vacancy is only available to Birmingham City Council employees. Permanent 36.5 hour per week Grade 4 - £33,366 - £40,476 - Consultation grade - subject to formal evaluation under the Pay Equity Review We are a Living Wage Employer, and all our roles will be paid as such where the pay scales are below the Living Wage rate. This is an exciting opportunity to join our Housing Management team, supporting our council tenants and overseeing the management of our 59,000 council properties. City Housing is embarking on a transformation journey to improve the services provided to residents, the Housing Officer role is key to developing that relationship with our residents to ensure they feel safe and supported within their homes. As a front facing customer role, you will be the main contact for our tenants and will deal with a wide range of issues to enable residents to sustain their tenancies. You will be responsible for conducting tenancy visits, dealing with anti social behaviour, resident engagement and addressing ongoing tenancy issues. This role is very much about working with our residents, the community, and partners within your designated locality to deliver an excellent Housing Management service. You will be expected to work face to face with customers and provide a visible presence within your area. If you are someone who places the customer at the heart of what you do we would love to hear from you. You must upload a Supporting Statement via the attachments part of your application. This is required for shortlisting; you need to describe how your experience and skills fit the essential criteria for the role as specified in the Person Specification. If you do not attach your Supporting Statement, your application will not be considered. Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.: . For any informal enquires please contact: Rachael Goodman - <a href="mailto:Rachael.Goodman@birrmingham.gov.uk" target="_blank">Rachael.Goodman@birrmingham.gov.uk</a> We welcome applications from people with caring responsibilities and flexible working options will be considered. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Non-UK applicants (excluding Ireland) would be required to hold a relevant Visa from the UK Visas and Immigration (UKVI). Job Description and Person Specification 2388 Housing Officer JDPS.doc About Us We are a disability confident employer and we encourage applicants with disabilities to apply. We also welcome applications from people with caring responsibilities and flexible working options will be considered. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Non-UK applicants (excluding Ireland) may need to apply for a visa from the UK Visas and Immigration (UKVI) and may require a Certificate of Sponsorship from Birmingham City Council for a skilled worker visa (if the job is eligible).

Housing Officer Lateral Move

Job Description #Internal Please note this vacancy is only available for Birmingham City Council employees that are under a S188 (Priority Movers and Lateral Movers) Housing Officer- Lateral Move Permanent Grade 4 - £32,076 - £39,186 (pro rata) Consultation Grade subject to formal review under job evaluation Working 18.25 hours per week Part Time Housing Officer Lateral move opportunity for a part time Housing Officer based in Central North and West area, undertaking the full range of housing management duties which may vary according to the size and profile of the area. Using prevention, early intervention education and enforcement approaches and to ensure the proper management of council tenancies in accordance with BCCs Tenancy Management policy and related procedures, in compliance with all relevant legislation, regulatory codes, guidance and professional practice. Case manage complex, high level, and/or escalated cases from Neighbourhood Officers and maintain accurate case management and other administrative records according to the required standards and procedures and by using appropriate IT systems. You must upload a Supporting Statement via the attachments part of your application. This is required for shortlisting; you need to describe how your experience and skills fit the essential criteria for the role as specified in the Person Specification. If you do not attach your Supporting Statement, your application will not be considered. Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application. For any informal enquires please contact: Emma Price <a href="mailto:emma.l.price@birmingham.gov.uk" target="_blank">emma.l.price@birmingham.gov.uk</a> We welcome applications from people with caring responsibilities and flexible working options will be considered. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Job Description and Person Specification: TH0046BX Housing Officer Gr4 JDPS (2).doc About Us We are a disability confident employer and we encourage applicants with disabilities to apply. We also welcome applications from people with caring responsibilities and flexible working options will be considered. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Non-UK applicants (excluding Ireland) may need to apply for a visa from the UK Visas and Immigration (UKVI) and may require a Certificate of Sponsorship from Birmingham City Council for a skilled worker visa (if the job is eligible).

Housing Officer- Lateral Move

Job Description #internal Please note this vacancy is only available for Birmingham City Council employees that are under a S188 (Priority Movers and Lateral Movers). Housing Officer - Lateral Move Permanent Grade 4 - £32,076 - £39,186 Consultation grade - subject to formal evaluation under the Pay Equity Review Working 36.5 hours per week This is an opportunity to join Birmingham City Council's Housing Management Service and provide a real difference for the tenants of this city. This is a vital role ensuring the environmental cleanliness, maintenance and appearance of our neighbourhoods, estates, communal sites, blocks and associated assets. Managing staff and resources and working with partners, tenants and citizens to positively affect the local environment, to both internal and external areas. Managing the associated health and safety of staff, assets and service delivery ensuring that required procedures are in place and followed accordingly. The role will report to a Housing Manager and will work as part of a team. You must upload a Supporting Statement via the attachments part of your application. This is required for shortlisting; you need to describe how your experience and skills fit the essential criteria for the role as specified in the Person Specification. If you do not attach your Supporting Statement, your application will not be considered. Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application. For any informal enquires please contact: Peter.Barratt via email <a href="mailto:peter.barratt@birmingham.gov.uk" target="_blank">peter.barratt@birmingham.gov.uk</a> We welcome applications from people with caring responsibilities and flexible working options will be considered. A Disclosure and Barring Service (DBS) check may be undertaken Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Job Description and Person Specification: TH0046BX Housing Officer GR4 JDPS.doc About Us We are a disability confident employer and we encourage applicants with disabilities to apply. We also welcome applications from people with caring responsibilities and flexible working options will be considered. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Non-UK applicants (excluding Ireland) may need to apply for a visa from the UK Visas and Immigration (UKVI) and may require a Certificate of Sponsorship from Birmingham City Council for a skilled worker visa (if the job is eligible).

25 Jobs in Bedworth, UK