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Job summary Have 24-hour managerial accountability for the delivery of mental health care and support toresidents at the Crisis and Prevention House (CPH).o Ensure that the house environment is maintained to a high standard Assume linemanagement and budgetary responsibility for CPH team.o Be responsible for effective clinical and managerial communication systems to, from andwithin the house.o Provide leadership to ensure a high standard of care.o Ensure an explicit and consistent co-produced approach is used to inform and support howthe CPH engages with people using the CPH.o Work closely and alongside urgent care and community services to ensure best use ofresources and management of the beds at the house.o Support the development of the CPH to be prevention orientated, recovery focused, andwellbeing informed in terms of staff roles, house function and service delivery.o Support the integration of the CPH with community and third sector organisations/resource. Main duties of the job Provide clear managerial leadership to the guests and staff of the house, managing the dailyaffairs of the house to improve standards of care to residents.o Lead in the recruitment, selection and retention of staff in the area.o Co-ordinate bed management for the house, ensuring good planning arrangements foradmission and discharge of guests.o Ensure the house is adequately and safely staffed from within the agreed establishment byadopting a flexible approach to duty patterns.o Ensure the efficient use of staff resources to meet identified needs and manage this withinagreed annual budget. Participate in budget setting with Service Manager.o Ensure a safe and therapeutic environment, making efforts to reduce the numbers of GuestsSafety Incidents.o In the event of Guests Safety Incidents, ensure they are dealt with swiftly and in line withpolicy. Organise support to guests following incidents and debriefing of staff. Draw outlearning points and areas for practice development.o Investigate complaints, accidents, and Guests Safety Incidents in accordance with agreedprocedure and prepare reports.o Ensure effective communication is established within the house and external departments.e.g., regular staff meetings, attendance at House Manager's Meetings and CMHT meetings.o Develop working practices between house staff and community teams to ensure joint workingacross services in the delivery of care to guests. About us North London NHS Foundation Trust (NLFT) is committed to improving mental health care across North London to deliver excellent services to our local people.Our Five-Year Strategy: <ol> <li>We will provide consistently high-quality care closer to home.</li> <li>With our partners in North London and each borough we will ensure equity of outcome for all</li> <li>We will offer great places to work, providing staff with supportive environment to deliver outstanding care.</li> <li>We will be more effective as an organisation by pioneering research, quality improvement and technology.</li> </ol> In order to meet the needs of the Trust you may be required from time to time to work at different locations to your normal place of work. This may mean that you are required to work at any location that fall under Barnet, Camden, Enfield, Haringey or Islington. The Trust reserves the right to require staff to work at such other places or locations as it considers reasonable and necessary on a temporary or permanent basis. Job description Job responsibilities Ensure systems are in place for the safekeeping of guests property and valuables inaccordance with the Trusts guests property procedure. Actively participate in conjunction with other disciplines, in the formulation andimplementation of house and unit policies as required. Ensure effective implementation, monitoring and audit of all local and Trustwide policies e.g.complaints, disciplinary procedures, sickness/absence, Health &amp; Safety and riskmanagement. Aim to establish local resolution of all complaints, giving time to guests, relatives and othersto express their concerns and working with staff team to improve services to residents. Provide support and advice to statutory and voluntary agencies in the community. Liaise with the CRHTT Manager/Consultant regularly to ensure a seamless service. Work in accordance with the Health and Safety at Work Act and the Trusts policies. Provide monthly reports to the Service Director/Service Managers e.g. activity levels, bedoccupancy, manpower and expenditure, staffing issues and any other information that isrequired. Contribute towards the business plan for the service. Counsel advises and initiate action where necessary in all matters related to staff wellbeing. Job description Job responsibilities Ensure systems are in place for the safekeeping of guests property and valuables inaccordance with the Trusts guests property procedure. Actively participate in conjunction with other disciplines, in the formulation andimplementation of house and unit policies as required. Ensure effective implementation, monitoring and audit of all local and Trustwide policies e.g.complaints, disciplinary procedures, sickness/absence, Health &amp; Safety and riskmanagement. Aim to establish local resolution of all complaints, giving time to guests, relatives and othersto express their concerns and working with staff team to improve services to residents. Provide support and advice to statutory and voluntary agencies in the community. Liaise with the CRHTT Manager/Consultant regularly to ensure a seamless service. Work in accordance with the Health and Safety at Work Act and the Trusts policies. Provide monthly reports to the Service Director/Service Managers e.g. activity levels, bedoccupancy, manpower and expenditure, staffing issues and any other information that isrequired. Contribute towards the business plan for the service. Counsel advises and initiate action where necessary in all matters related to staff wellbeing. Person Specification Education Essential <ul> <li>NVQ 5 (leadership &amp; management) or be willing to undertake</li> </ul> Skills Essential <ul> <li>oDemonstrable experience utilising a variety of tools in assessing / planning care needs and determining risk</li> </ul> Desirable <ul> <li>oDemonstrate managerial experience and leading others in a mental health setting</li> <li>oExperience working in a crisis house</li> </ul> Experience Essential <ul> <li>oSignificant experience working with women who have mental health problems in a community, residential or inpatient setting</li> </ul> Desirable <ul> <li>oDemonstrable experience utilising a variety of tools in assessing / planning care needs and determining risk</li> </ul>Person Specification Education Essential <ul> <li>NVQ 5 (leadership &amp; management) or be willing to undertake</li> </ul> Skills Essential <ul> <li>oDemonstrable experience utilising a variety of tools in assessing / planning care needs and determining risk</li> </ul> Desirable <ul> <li>oDemonstrate managerial experience and leading others in a mental health setting</li> <li>oExperience working in a crisis house</li> </ul> Experience Essential <ul> <li>oSignificant experience working with women who have mental health problems in a community, residential or inpatient setting</li> </ul> Desirable <ul> <li>oDemonstrable experience utilising a variety of tools in assessing / planning care needs and determining risk</li> </ul>Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the . From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. . UK Registration Applicants must have current UK professional registration. For further information please see Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the . From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. . UK Registration Applicants must have current UK professional registration. For further information please see Employer details Employer name 306 North London NHS Foundation Trust Address Suffolk House Green Lanes London N13 4BS Employer's website

House Manager

Contract terms Starting salary: PO1 (£38,934 - £40,755) Work location: Alexandra House, 10 Station Road, Wood Green, London N22 7TR Hours per week: 36 per week Contract type: Permanent Closing date: Sunday, 12th January 2025 at 23:59 About Haringey Haringey is a fantastic place to live and work - the world in one borough. A place brimming with creativity, personality, radicalism, and community. It is a place where we stand up for each other. A place that is proudly distinctive. We'll be celebrating all this and more as the "rebel borough" when we are the 2027 London Borough of Culture. Our history champions change-makers and everyday rebels; revelling in our differences, battling discrimination, championing equality, and doing things our own way. Haringey's people are a huge asset, with knowledge, expertise, and passion. Our staff members embody our organisational values: Caring, Creative, Courageous, Collaborative and Community-focused. These values keep us looking forward, ambitious for the future, and continuously striving to do our very best for all of our residents. About the role The Service Charge Officer role at Haringey Council is a critical position responsible for calculating accurate and transparent service charges for our leaseholders and providing an excellent customer service. You will play a key role in achieving the Homeownership Teams targets and this position offers an excellent opportunity to contribute to the overall efficiency and success of the organisation. This role provides a platform for personal growth and development, as you'll have the opportunity to refine your leasehold knowledge and expand your professional horizons in a supportive and collaborative environment. About the team The Leasehold Service Charge Team is part of our Homeownership Team which delivers services to around 5000 leaseholders. There are four specialist teams managing RTB, service charges, section 20 and Income collection. We emphasise teamwork, attention to detail, and effective communication. About you We are seeking a customer focused individual with a strong drive to excel in their performance. The ideal candidate will be experienced in leasehold service charges and have excellent customer service skills. They will demonstrate impeccable written and verbal communication skills, consistently upholding a standard of professionalism in all interactions. Working for Haringey At Haringey Council we are committed to creating a workplace culture where all our people feel valued, included, and able to be their best at work, and we recognise the benefits of a diverse workforce so welcome applications from all ethnicities and communities so that we continue to make a difference to our residents and community. Our benefits package includes a leave entitlement of 31 days + bank holidays, potential hybrid working opportunities, health and wellbeing support, a generous local government pension scheme and a range of discount schemes across leisure and culture that provide both financial and money-saving discounts. Please note: we reserve the right to end this advert before the noted deadline if we receive sufficient applications. If you wish to apply for this role, please ensure that you do so as soon as possible. Additionally, we are aware that automated emails may be diverted through to junk email folders. Please continue to check these through the application process. If you have any questions about the status of your application, please contact <a href="mailto:ResourcingHub@haringey.gov.uk" target="_blank">ResourcingHub@haringey.gov.uk</a>

Service Charge Officer

Contract Terms Starting salary: PO5 £50,574 - £53,607 per annum Contract type: Permanent, Full time Interview date: w/c 20th January 2025 Closing date: Sunday 5th January 2025 About Haringey Haringey is a fantastic place to live and work - the world in one borough. A place brimming with creativity, personality, radicalism, and community. It is a place where we stand up for each other. A place that is proudly distinctive. We'll be celebrating all this and more as the "rebel borough" when we are the 2027 London Borough of Culture. Our history champions change-makers and everyday rebels; revelling in our differences, battling discrimination, championing equality, and doing things our own way. Haringey's people are a huge asset, with knowledge, expertise, and passion. Our staff members embody our organisational values: Caring, Creative, Courageous, Collaborative and Community-focused. These values keep us looking forward, ambitious for the future, and continuously striving to do our very best for all of our residents. About the role This is an excellent opportunity for an experienced Manager to join is to effectively deliver a front-line service. As a Team Manager you will need to ensure that the work of your team is compliant with statutory requirements and that you play a key role in shaping and delivering services for households in housing need, keeping abreast of new initiatives and caselaw and working in partnership to maximise positive outcomes for customers. You will be required to work under pressure managing one of five generic teams responsible for offering essential and holistic front-line services by finding practical and long-term housing solutions for those homeless or at risk of homelessness. You will provide strong leadership and ensure staff are competent in working within statutory requirements. About you To be considered for this role, you must have extensive understanding of housing and homelessness legislation. You will require excellent people management skills; managing a diverse team covering a broad range of duties to find housing solutions for homeless applicants or those at risk of homelessness. You will be required to work strategically with colleagues across the Council and with external partner agencies to ensure the Council's strategic housing and homelessness objectives are achieved. Working for Haringey At Haringey Council we are committed to creating a workplace culture where all our people feel valued, included, and able to be their best at work, and we recognise the benefits of a diverse workforce so welcome applications from all ethnicities and communities so that we continue to make a difference to our residents and community. Our benefits package includes a leave entitlement up to 31 days + bank holidays, potential hybrid working opportunities, health and wellbeing support, a generous local government pension scheme and a range of discount schemes across leisure and culture that provide both financial and money-saving discounts. Please note: we reserve the right to end this advert before the noted deadline if we receive sufficient applications. If you wish to apply for this role please ensure that you do so as soon as possible. Additionally, we are aware that automated emails may end be diverted through to junk email folders. Please continue to check these through the application process. If you have any questions about the status of you application please contact <a href="mailto:ResourcingHub@haringey.gov.uk" target="_blank">ResourcingHub@haringey.gov.uk</a>

Housing Needs Team Manager

Contract Terms Starting salary: HC2 (£81,729 - £95,295) Hours per week: 36 per week Contract type: Permanent Closing date: 5th January 2025 About Haringey Haringey is a fantastic place to live and work - the world in one borough. A place brimming with creativity, personality, radicalism, and community. It is a place where we stand up for each other. A place that is proudly distinctive. We'll be celebrating all this and more as the "rebel borough" when we are the 2027 London Borough of Culture. Our history champions change-makers and everyday rebels; revelling in our differences, battling discrimination, championing equality, and doing things our own way. Haringey's people are a huge asset, with knowledge, expertise, and passion. Our staff members embody our organisational values: Caring, Creative, Courageous, Collaborative and Community-focused. These values keep us looking forward, ambitious for the future, and continuously striving to do our very best for all of our residents. About the Role The newly created, Head of Community Safety will play a key role in unifying Community Safety and Enforcement services in Haringey, delivering on initiatives to ensure a safe and secure borough for residents and businesses. Reporting to the Assistant Director of Environment, you will lead the strategic development of the Community Safety service, collaborating with various partners to implement effective safety strategies. Your responsibilities will include overseeing key services such as Noise Nuisance, ASB, CCTV, and managing relationships with key organisations such as the Metropolitan Police to reduce crime and antisocial behaviour. You will also manage operational delivery across the borough, addressing issues related to Serious Gang Violence, and Hate Crime, among others. This role requires agile working across borough boundaries, resource management and maintaining strong stakeholder relationships. Additionally, you will lead the Borough's Prevent strategy, act as the principal advisor on Community Safety, and ensure compliance with relevant legislation. Your leadership will be crucial in fostering a safe and secure environment for the Haringey community. About the Team Our team is dedicated to enhancing the safety and well-being of Haringey's residents and businesses. We work tirelessly to reduce crime and antisocial behaviour through strategic initiatives and strong community partnerships. The Safer Haringey Partnership is at the heart of our efforts, collaborating with residents, local businesses, police, probation, fire, and health services to achieve the goals outlined in our community safety strategy. Together, we are committed to creating a safer and more secure environment for everyone in Haringey. About You You are a dynamic leader with a proven track record of partnering with diverse organisations to address crime, antisocial behaviour, violence, and environmental issues. Your experience leading multi-disciplinary teams at a senior level, ideally within a local authority setting, demonstrates an ability to drive impactful change. You will need to possess a strategic focus and exceptional negotiation skills, enabling you to manage and coordinate a wide array of services seamlessly. Operationally savvy, you must have a sound understanding of the relevant enforcement policies and court procedures. You will have a passion for community engagement and have experience in leading on community-focused initiatives that meet the needs of diverse groups. Above all, you will have a track record in delivering complex projects from start to finish, ensuring meticulous attention to detail from planning to evaluation. You will need to be a have proficiency in business planning, performance management, and knowledge of systems that underscores your commitment to excellence in community safety. Working for Haringey At Haringey Council we are committed to creating a workplace culture where all our people feel valued, included, and able to be their best at work, and we recognise the benefits of a diverse workforce so welcome applications from all ethnicities and communities so that we continue to make a difference to our residents and community. Our benefits package includes a leave entitlement up to 31 days + bank holidays, potential hybrid working opportunities, health and well-being support, a generous local government pension scheme and a range of discount schemes across leisure and culture that provide both financial and money-saving discounts. Please note: we reserve the right to end this advert before the noted deadline if we receive sufficient applications. If you wish to apply for this role, please ensure that you do so as soon as possible. Additionally, we are aware that automated emails may be diverted through to junk email folders. Please continue to check these through the application process. If you have any questions about the status of your application, please contact <a href="mailto:ResourcingHub@haringey.gov.uk" target="_blank">ResourcingHub@haringey.gov.uk</a>

Head of Community Safety

Senior Data Project LeadCirca £62,000 pa&nbsp;South East LondonThe VacancyWe’re seeking a proactive and innovative&nbsp;Senior Data Project Lead&nbsp;to join our ambitious team. This is a rare opportunity to play a pivotal role in shaping Peabody’s asset optimisation strategy, using best practices and creative approaches to deliver impactful improvements and engage stakeholders effectively.In this role, you’ll oversee a programme of work focused on gathering, analysing, and improving data for specific assets or asset classes. Your insights will directly influence key asset management strategies, ensuring that senior leaders are equipped with accurate information about data quality, risks, and potential opportunities.You’ll lead on high-profile transactions, offering expert data analysis to support negotiations and oversee transitions. Success in this role will require forging strong relationships across the organisation, enabling collaboration and driving the acquisition of high-quality data. As the strategy evolves, you’ll also explore emerging tools and technologies to enhance processes and help grow the team.Key Responsibilities<ul><li>Lead data compilation and analysis to support asset management strategies.</li><li>Matrix manage a team to develop data stores for key property information, sourcing from internal systems, external suppliers, and public data.</li><li>Identify and address data weaknesses, proposing and implementing mitigating actions.</li><li>Horizon scan for new tools and technologies to optimise data collection and analysis.</li><li>Influence key transactions, ensuring data integrity and smooth progression.</li><li>Report regularly to the Executive Project Board on progress, risks, and issues.</li></ul>About You You are a self-starter who takes ownership and drives initiatives forward. You’re passionate about using data to influence strategy and complete high-stakes transactions. A natural relationship-builder, you thrive in dynamic, commercially focused environments.Skills and Experience Required:<ul><li>Proven experience in project management.</li><li>Ability to work with large data sets, identifying risks and opportunities.</li><li>Strong relationship-building skills with stakeholders at all levels.</li><li>Excellent attention to detail and time management.</li><li>Knowledge of real estate or housing sales processes.</li><li>Interest in legal due diligence.</li><li>Qualifications in data analytics or project management are highly desirable.</li></ul>What We Offer<ul><li>A varied and challenging role within a dynamic team.</li><li>Opportunities to influence the future of asset optimisation at Peabody.</li><li>A chance to work on high-profile transactions and drive innovation.</li></ul> If you’re ready to make an impact and lead with purpose, we’d love to hear from you.&nbsp; Click&nbsp;'Apply Now'&nbsp;to submit your CV along with a brief statement about why you’re the perfect fit for this role. Don’t forget, your personal statement on the application form is your chance to stand out!&nbsp; Use it to showcase your skills, experience, and passion, and tell us why you’re the ideal candidate for this position.&nbsp;Apply today and be part of something extraordinary.&nbsp;Closing date: 13 January 2025&nbsp;First stage Interviews will take place week commencing the 27&nbsp;January 2025.Contract type&nbsp;PermanentWeekly hours&nbsp;Monday - Friday, 09:00 - 17:00

Senior Data Project Lead

About The Role Are you ready to step into a high profile role where you will be responsible for the growth and development of services in Hammersmith &amp; Fulham and Hounslow? This post is offered as a fixed term contract until February 2026 (maternity cover) We have an exciting opportunity for an inspirational leader to join us in the role of Regional Head, where you will play a pivotal role in the management and successful growth of St Mungo's Hammersmith and Fulham and Hounslow sub region; making a difference in helping to end homelessness and rebuild lives. In the role of Regional Head, you will provide effective leadership and direct line management to senior and service managers ensuring best practice and consistently high standards of service is delivered to our clients. You will implement an effective strategy for developing and growing the sub-region's services, winning contracts for providing new services and retaining existing contracts to build continued growth and support for vulnerable people experiencing homelessness. You will oversee a variety of client services across H&amp;F and Hounslow including 2 large accommodation pathways, specific women's only accommodation, rough sleeping assessment centre and navigator service, and our homeless health coordination programme. You will build and maintain excellent partnership working with external service providers, local authorities and partner organisations. You will work with a recovery focused approach, keeping client involvement as a priority, ensuring the voices of people with lived experience are included to help shape and develop services to meet the individual and complex needs of our clients. About you We are looking for an experienced leader who has overseen teams delivering services to groups of vulnerable clients, in either a supported housing, support, care or other relevant environment. <ul> <li>You should demonstrate a track record of effective operational leadership and management of staff across dispersed locations, working through a line-management structure, including through a period of substantial change.</li> <li>Your business/service development experience will demonstrate your ability to successfully negotiate for contracts for the provision of services (either as a supplier or purchaser) and to win new business.</li> <li>You will have a person centred approach, and a genuine interest in putting clients at the centre of your work.</li></ul>We are working hard to create a diverse and fully inclusive culture where everyone feels valued and we welcome applications from all under-represented groups, particularly Global Majority candidates who are underrepresented at this management level. How to apply To view the job description and guidance on completing your application form, please click on the 'document' tab on the advert page on our website. When you're ready to apply click the 'Apply Now' Button to start your online application form. Closing date: 10am on 13 January 2025 Interview and assessments on: week commencing 20 January 2025 About Us Our purpose is to end homelessness and rebuild lives. It drives everything that we do. For the past 55 years, we have been on the ground every day and every night, supporting people to recover from homelessness and advocating for change. We support around 28,000 people each year and our work means that more than 2,700 people have somewhere safe to stay each night. What We Offer Commitment to Equity, Diversity and Inclusion We are working hard to create a diverse and fully inclusive culture where all colleagues feel valued, and we welcome applications from all under-represented groups. We believe that equity, diversity and inclusion improves the health, wellbeing and development of our colleagues and helps to ensure everyone feels valued. We know that when diversity, inclusion and wellbeing are prioritised, we are happier, healthier and can ultimately achieve better outcomes for our clients. Below are some of our key focus areas to improve both our candidate and colleague experience: <ul> <li>A growing number of diversity networks including LGBTQ+, Womens Action, Lived Experience and Anti-Racist networks.</li> <li>Increasing visibility by ensuring that all interview panels across the organisation are diversely represented to ensure fair and balanced decision making during the recruitment process.</li> <li>A safe and supportive working environment championing positive action via various internal schemes such as upward mentoring and a Steps into Management programme.</li> <li>Mandatory Diversity &amp; Inclusion training for all staff, unconscious bias training for managers, and a range of other courses such as Trans awareness and Autism Awareness.</li> <li>In recognition of the importance of transparency, we publish our employee diversity statistics and pay gap reports on our website. </li></ul>Want to find out more? Click here to visit our Equity, Diversity &amp; Inclusion page. Wellbeing and Benefits We offer a comprehensive package of benefits to our colleagues to ensure wellbeing remains a key priority. Maintaining a good work life balance can be tricky, but with family friendly policies, flexible and agile working options and an incremental annual leave allowance, we are committed to making sure you have the options available as and when you need them. These include: <ul> <li>Agile working model for suitable roles.</li> <li>Supportive flexitime and toil arrangements.</li> <li>28 days annual leave rising to 31 after five years' service.</li> <li>Family friendly leave policies including - maternity, adoption and parental leave. Carers leave, and fertility treatment leave.</li> <li>Financial wellbeing platform offering loans, advances and saving options.</li> <li>Auto-enrolment to pension scheme after six months service with an employer contribution of 6%.</li> <li>Employee Assistance Programme and access to SmartHealth app - 24/7 GP appointments, health checks and nutrition advice.</li> <li>Cycle to Work scheme and interest free season ticket loans.</li> <li>Discount vouchers including gym, retail, food &amp; drink, travel, electricals and more.</li></ul>Want to find out more? Want to find out more? Click here to visit our Work For Us page. Reaching Potential At St Mungo's we are committed to providing development opportunities for all our colleagues. We welcome people with a wide range of experiences and value transferable skills so that we can provide the best support for people experiencing homelessness. That's why we have a robust induction, training and development programme that supports colleagues throughout their career at St Mungo's. These include: <ul> <li>Highly praised internal training courses and access to external learning to build your skills and meet your professional development goals.</li> <li>Steps into Management programme to support colleague progression.</li> <li>Commitment to continued professional development with access to career development forums, internal mentoring and internal secondment opportunities.</li></ul>Want to find out more? Click here to visit our Learning and Development page. A DBS disclosure check is a requirement for this post and will be undertaken for the successful candidate. Please be advised that all appointments will be made on St Mungo's current standard Terms and Conditions (T&amp;Cs); this also applies to any internal candidates.

Regional Head - Housing and Homelessness

Housing Assistant Yorkshire area (base Leeds office / Hybrid ) £24,372 per annum 37.5 hours per week We're looking for a Housing Support Assistant to help deliver an effective enhanced housing management service that meets the needs of our customers and assist with tenancy and voids management to help maintain occupancy levels across our supported housing services in Yorkshire area. This is an exciting role to ensure front line service delivery to our customers who may receive support from partner agencies. Each day will be different, from compliance actions, welcoming new customers, resolving anti-social behaviour, to working with colleagues to support rental payments and repair delivery. We value our team and encourage learning and progression through our comprehensive induction programme, as well as ongoing training to develop new and existing skills and encourage progression. We have our own Learning and Development Academy, who provide a wide range of training courses, open to all. Sanctuary also has a great employee rewards scheme, where you will be able to receive a variety of discounts from major retailers. The role of Housing Support Assistant will include: <ul> <li>Providing onsite management and supervision of the supported housing service ensuring the delivery of an effective, enhanced, housing management service</li></ul><ul> <li>Assisting with tenancy and voids management and maintaining occupancy levels</li> <li>Supporting and promoting compliance with safeguarding policies and procedures</li> <li>Building and maintaining relationships with customers and internal and external key stakeholders</li> <li>Managing the procurement and availability of supplies, furniture, and equipment</li> <li>Recording and updating relevant data, maintaining effective filing systems</li> <li>Contributing to special projects and change programmes as appropriate</li> <li>A flexible approach with some weekend and evening work required</li></ul>Skills and experiences: <ul> <li>Previous experience delivering tenancy services</li> <li>Experience working to deadlines and prioritising workload</li> <li>Basic knowledge of Microsoft Office packages</li> <li>Literacy and numeracy to the equivalent of Grade C English and Maths GCSE</li> <li>NVQ2 or equivalent in relevant area</li> <li>Ability to extract and interrogate data</li> <li>Some experience in the use of housing management systems or similar is desirable</li> <li>Significant travel is a requirement of the role; therefore, a full valid driving licence and use of a car is essential</li></ul>Why work for us? We're united in working together to help customers on their pathways for independence, and our people are the single, biggest influence on our success. No matter your job - delivering support directly or working in our offices to support our frontline teams - your work makes a difference every day. We won the West Midlands Care Employer Award 2022-23, in recognition of our commitment to our staff and supporting our teams to be their best. We've also been awarded Investors in People Gold status for the second time - because we value our people and have a strong focus on inclusion, teamwork, and empowerment. We're committed to providing an inclusive and supportive work environment where you can grow and thrive. And like our customers, we know everyone is different, and we'll support you to be your best self. We'll develop your skills and experiences, celebrate success, and turn any setbacks into motivation. Are you ready to be your best? Brilliant work deserves brilliant benefits! As part of our commitment to making Sanctuary Supported Living a great place to work, here are just some of the ways we'll reward you: <ul> <li>At least 25 days paid holiday, rising to 30 days after 5 years' service (plus public holidays)</li> <li>A pension scheme with employer contributions</li> <li>A variety of online discounts and rewards from major retailers</li> <li>Health and well-being plans</li> <li>Life assurance</li> <li>Family friendly arrangements, including opportunities for flexible working</li> <li>Tax efficient savings through our Cycle to Work scheme</li> <li>A wide range of learning and development opportunities</li></ul>Job Reference: 222926 Closing Date: 26 January 2024 We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application. Building Equality and Diversity Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent illegal working. An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.

Housing Support Assistant

Overview Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options. Our core values are 'Be open, be compassionate and be bold' and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential. We have an exciting opportunity for a Recovery Coordinator who has the skills and experience to assess and engage with our service users, ensuring that they access the right intervention at the right time, in a way that best meets their needs. No two days are the same and we treat every person who comes into our service as an individual, so being flexible, curious and a good listener are key. Where: London Full Time Hours: 37.5 per week Full Time Salary Range: £27,449.52 - £31,529.41 (pro rata for part time) Allowance: Inner London Weighting £4072.06 (pro rata for part time hours) Contract Type: Perm Responsibilities About the role: <ul><li>Supporting service users from point of entry into the service and through their treatment/recovery journey </li></ul><ul><li>Providing screening, assessment, and recovery planning and onward referral </li></ul><ul><li>Reducing drug and alcohol related harm to service users and the wider community </li></ul><ul><li>Promoting carer, service user and community involvement </li></ul><ul><li>Providing advocacy for access to partnership services </li></ul><ul><li>Working with service users to support social (re)integration, enabling them to lead meaningful and purposeful lives: promoting recovery, resilience, peer support and self-determination </li></ul><ul><li>Research, design and prepare subject matter and materials for groups / pods. </li></ul><ul><li>Deliver structured content within group settings to service users at various stages of recovery </li></ul><ul><li>Engage with debriefing and evaluations with co-facilitators after groups/pods have taken place, reviewing progress and identifying concerns with service users </li></ul><ul><li>Tailor specific workshops around the needs of the service users, such as: anger management, sleep disorders, relationships, etc </li></ul>About you: <ul><li>Have a strong understanding of substance misuse issues and experience of working within a similar field </li></ul><ul><li>Experience of working with groups/pods and managing group dynamics, such as conflict or challenging behaviour. </li></ul><ul><li>Be an excellent communicator, both verbal and written with good IT skills </li></ul><ul><li>Proactive and able to work on own initiative with excellent time management and prioritising skills </li></ul><ul><li>Have a good working knowledge of mental health interventions, services, and good practice </li></ul><ul><li>Be a supportive team player with strong interpersonal skills with the ability to work in partnership with a wide range of professionals, agencies, and internal/external stakeholders </li></ul><ul><li>Ability to manage change successfully in a way that prioritises the needs of service users </li></ul><ul><li>Understand the importance of information governance processes and commit to follow and apply all necessary safeguards </li></ul><ul><li>Seek out learning opportunities to improve and broaden your professional knowledge and skills and to contribute and oversee the learning and development of others </li></ul>What we will give to you: <ul><li>25 days holiday (+ bank holidays) rising by 1 day for each years' service "Capped at 30 days" </li></ul><ul><li>Paid 'Wellness' hour each week along with a 'Wellness' hub and Employee Assist Programme </li></ul><ul><li>Contributory pension scheme </li></ul><ul><li>Several benefits incl. discounts for shopping, cinema, holidays, etc. </li></ul><ul><li>A friendly and supportive team </li></ul><ul><li>Training, career development &amp; progression opportunities </li></ul><ul><li>Generous Refer-a-Friend Scheme </li></ul>Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role. If you require sponsorship, please note that this role is not eligible for a Health and Care Worker visa. You may be eligible for sponsorship under the Skilled Worker route but must meet the minimum salary requirements for the role. You can find out more here Skilled Worker visa: Overview - GOV.UK (<a href="http://www.gov.uk" target="_blank">www.gov.uk</a>) If this sounds like you and you would like to begin your journey with Change Grow Live, then we would love to talk to you. Salary Range (pro rata if part time) CGL points 23 to 28 (£27,449.52 - £31,529.41) ILW / OLW /Fringe Inner London Weighting (£4,072.06) If you have any questions or concerns on this opportunity that you would like to talk through please contact us using the below details: Taedza Bosha | <a href="mailto:taedza.bosha@cgl.org.uk" target="_blank">taedza.bosha@cgl.org.uk</a> This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

Recovery Coordinator

Learning and Development Advisor At Bellrock, we harness technology to give our customers an experience that not only leaves them with advanced building systems. But with peace of mind. And we unlock that by being technology-led, but people-driven. So when you're part of Bellrock, you'll get everything you need to be your best at work - because our people are the heart of our business. And we're all about helping them to shine. Your purpose Supporting the planning, organisation, and delivery of learning and development activities within Bellrock. This role involves managing the logistics of both internal and external training programmes, assisting in maintaining training records and the Apprenticeship Service account, and providing administrative support to ensure the effective and inclusive delivery of learning initiatives. Additionally, you will support the in-house delivery of training sessions, ensuring they run smoothly and meet the needs of all participants. How will you be the change? We believe every role is essential to providing that peace of mind for our customers - whatever part of the business you're in. Because every role plays a part in driving us further. And everyone can be the change. That's how deliver value for our customers, and building systems that lead the way And as a Learning &amp; Development Advisor with Bellrock, you'll do it by... Provide administrative and logistical support for various learning and development (L&amp;D) initiatives, including CMI Leadership and Management programs and MBTI Team Building sessions. <ul><li> Communicate with employees about upcoming training sessions, ensuring timely invitations, reminders, and follow-up communications. </li><li> Maintain accurate, up-to-date records of training activities. </li><li> Assist in the development of training programs by offering administrative support and contributing to content creation when needed. </li><li> Support the Apprenticeship program by enrolling new apprentices, addressing queries, and offering guidance throughout their learning journey. </li><li> Advise staff on development opportunities and recommend relevant external training providers and courses. </li><li> Deliver in-house training sessions where appropriate, contributing to the delivery and facilitation of training programs. </li><li> Provide a professional and customer-focused service, responding efficiently to all training-related inquiries. </li><li> Ensure the Learning Directory is current, reflecting accurate information about training providers and opportunities. </li><li> Attend learning and development events, both online and in person, to stay informed about the latest trends and best practices. </li><li> Promote equality, diversity, and inclusion in all L&amp;D initiatives, supporting career progression for underrepresented groups. </li><li> Engage in ongoing personal and professional development, staying up-to-date with best practices in learning and development while developing a diverse skill set. </li><li> Assist in the ongoing development and delivery of the Bellrock Academy. </li><li> Provide support for the Graduate scheme, ensuring an engaging and meaningful experience for participants. </li><li> Take on additional tasks and responsibilities as needed, supporting the broader L&amp;D function.</li></ul> What does it take? If you're ready to be the energy that helps us build our business, share our success, and really own it as a Learning &amp; Development Advisor, you'll need... <ul> <li> Organisational Skills - Ability to manage multiple tasks efficiently, prioritising to meet deadlines and deliver high-quality results. </li><li> Communication Skills - Strong verbal and written communication skills to effectively coordinate with various stakeholders, ensuring clarity and transparency in all communications. </li><li> Interpersonal Skills - Capacity to build strong relationships with a diverse range of people, including trainers, participants, and senior management. </li><li> Problem-Solving Skills - Resourceful and adaptable in addressing logistical challenges, ensuring smooth delivery of training programs. </li><li> Attention to Detail - Careful and thorough in maintaining training records, preparing materials, and coordinating logistics to ensure accuracy and effectiveness. </li> </ul> Working arrangements We embrace smarter working practices which offer our employees the opportunity to work their hours flexibly and remotely where their roles and business needs allow. In this role, the successful candidate would be required to work from home Monday to Friday 8:30 am top 5:00 pm with an hour for lunch break with frequent travel to site to provide training. What can we offer you? Upon joining Bellrock, you can expect a comprehensive benefits package including: 25 days annual leave plus bank holidays + 1 additional day as a thank you (enjoy it, it's on us) Salary exchange pension scheme Life cover Paid sick leave Health Assured employee assistance and wellness program Enhanced maternity, paternity and adoption leave Salary sacrifice schemes: Cycle to work Holiday purchase scheme of additional 5 days per year Offers and discount scheme designed to save money on everyday shopping and essentials Healthcare Cashplan MotorSave Scheme Refer a friend Liftshare Virtual GP Helping you to shine We've always encouraged new and different perspectives - and that also means making ours a workplace that encourages diverse and unique voices. Where everyone feels welcome, included, and supported to be themselves and achieve more. So, if you join us, you'll find an inclusive workplace that recognises your hard work, offers lots of learning and development, flexible and hybrid working, and support for your wellbeing. As well as benefits that can make a difference to your life. We value individuals who are proactive, collaborative, and committed to inclusivity. If you're passionate about supporting diverse learning journeys and contributing to a dynamic training environment, we'd love to have you as part of the team! Ready to start shining? Our people are our passion, so we're all about helping them to shine. That means putting everything in place for you to have a rewarding career with us. So you can go far in your career, with us behind you. And our business will grow, too. So, if you're ready to start your career journey with Bellrock, we're ready to welcome you. It's a great place to be - the light, the energy, the solution. You. Apply today.

Learning and Development Advisor

Overview Believe in People? The best people have one thing in common. They care. At Change Grow Live, we're driven by the belief that we can truly impact the lives of our service users. We offer a safe, supportive environment, honouring each individual and working collaboratively to identify the best treatment and care options. Our core values - 'Be open, be compassionate, and be bold' - guide us daily as we help people reshape their lives, grow as individuals, and embrace life to the fullest. Exciting Opportunity: Recovery Coordinator Are you experienced, skilled, and passionate about making a meaningful difference? We're seeking a dedicated Recovery Coordinator to engage and assess our service users, ensuring they receive timely, personalised interventions that cater to their unique needs. At our Burnley service, we are dedicated to providing support for individuals who access our services. We aim to empower every individual by offering holistic support and personalised treatment to meet their unique needs. We provide a range of options, including one-to-one and group sessions, complemented by medical and clinical treatments. Where: Burnley, Lancashire Hours: 37.5 per week (full time) Salary: £27,449 - £31,529 per year dependant on experience (based on full time working hours, pro rata if part time) Contract: 5 month fixed term contract Responsibilities The Role: As a valued member of our team in Burnley, you'll be taking on a central role with responsibilities including: <ul><li>Offering support to service users from the point of entry into the service throughout their treatment journey. </li><li>Conducting screening, assessment, and developing recovery plans with onward referrals. </li><li>Minimising harm related to drug and alcohol use for both the individual and the wider community. </li><li>Advocating access to partnership services. </li><li>Collaborating with each individual to facilitate social (re)integration, empowering them to lead meaningful lives, emphasising recovery, resilience, peer support, and self-determination. </li></ul>About You: To thrive in this role, we're looking for someone who: <ul><li>Demonstrates a solid understanding of substance misuse issues and has experience in this or a related field. </li><li>Possesses excellent communication skills, both verbal and written, coupled with proficient IT skills. </li><li>Takes a proactive approach, working well independently with strong time management and ability to prioritise work.</li><li>Holds a good working knowledge of mental health interventions, services, and best practices. </li><li>Is a supportive team player with strong interpersonal skills, capable of working collaboratively with a diverse range of professionals, agencies, and internal/external stakeholders. </li><li>Can successfully manage change while prioritising the needs of those who use our service. </li><li>Actively seeks learning opportunities to enhance professional knowledge and skills, contributing to the learning and development of others.</li></ul>What We Offer: <ul><li>Ongoing professional development and training opportunities.</li><li>A supportive and collaborative work environment.</li><li>The chance to be part of an organisation dedicated to improving lives.</li><li>25 days holiday (+ bank holidays) rising by 1 day for each years' service for the first 5 years.</li><li>Paid 'Wellness' hour each week along with a 'Wellness' hub and Employee Assist Programme </li><li>Contributory pension scheme .</li><li>Several benefits incl. discounts for shopping, cinema, holidays, etc. </li><li>Training, career development &amp; progression opportunities </li><li>Refer a Friend Scheme.</li></ul>'If you require sponsorship, please note that this role is not eligible for a Health and Care Worker visa. You may be eligible for sponsorship under the Skilled Worker route but must meet the minimum salary requirements for the role. You can find out more here Skilled Worker visa: Overview - GOV.UK (<a href="http://www.gov.uk" target="_blank">www.gov.uk</a>) Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role. Join us in our journey of empowerment and holistic support, where every individual's well-being is at the heart of what we do. Salary Range (pro rata if part time) CGL points 23 to 28 (£27,449.52 - £31,529.41) ILW / OLW /Fringe N/A - Outside London Weighting Area Interview Date 22/1/2025 Closing Date 12/1/2025 If you have any questions on this opportunity that you would like to talk through please contact us using the below details: Adriana Horsfall | <a href="mailto:adriana.horsfall@cgl.og.uk" target="_blank">adriana.horsfall@cgl.og.uk</a> | 07884 564 538 This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

Maninplace has been responding and supporting people who present as homeless or rough living in Telford for over 17 years. Our staffing team is committed to providing a safe environment that enables customers to develop their confidence, self-esteem and to help them reach their full potential. As a "Housing Officer" you will be part of a dedicated team ensuring we provide a high-quality temporary accommodation service that reduces the risk of a return to homelessness or rough living for customers accessing our provision. The successful candidate must be able to confidently work as a lone worker, they will be flexible, highly self-motivated, and able to turn their hand to all aspects of the role, all while bringing a strong contribution to the organisation. Every aspect of the role will maintain a person-centred approach that supports all customers in a choice-based environment. Your tenacious and resilient nature will ensure every task is completed to a high standard and will promote the wellbeing and confidence of customers accommodated within the service. Hours of Work <ol><li>40 hours per week. </li><li>Working shifts will be between the operating hours of 0930 - 2030 and will include a share of weekend shifts. </li><li>Maninplace operates 365 days a year, therefore shifts will include bank holiday and festive period working. </li></ol> Salary &amp; Benefits <ol><li>£25,667.20 per annum. Pay is annualised so you will receive 12 equal payments on the 27th of each month. </li><li>Statutory annual leave entitlement </li><li>1 day recognition after 1 year of service. </li><li>Any break entitlement will be paid to take on site. </li><li>Mileage allowance of 45p per mile for in work travel. </li><li>Organisation rebate for signing up to DBS update service. </li><li>After successful completion of a probationary period, the following benefits apply: </li></ol> <ul><li>Company contributions to pension scheme </li></ul><ul><li>Mental health and wellbeing support service </li></ul><ul><li>24-hour virtual / phone GP service </li></ul><ul><li>Healthy Lifestyle reward scheme - offering discounts with retailers, services, and leisure facilities </li></ul><ul><li>Local discounted bus travel </li></ul><ul><li>Employee discounted subscription for Microsoft Office 365 </li></ul><ul><li>Short-term sickness pays and attendance reward </li></ul>Qualifications &amp; Experience <ol><li>Qualifications at level GCSE or above in English, Maths. Experience in housing/supported housing or homelessness provision would be advantageous. </li><li>You will be required to hold a Full UK driving licence and have use of your own vehicle, with business use insurance cover (evidence required at induction). (This may already be included within your existing policy, insurer dependant. Please check with your policy provider). </li><li>Enhanced DBS Certificate is required for all applicants. </li></ol> Location of Work Working at company property locations throughout the borough of Telford and Wrekin.

Housing Officer Days

What sets a great organisation apart from a good organisation is the people working for it - we call them #teammhs! An excellent opportunity has arisen for an experienced Home Ownership Manager to lead our home ownership and leasehold services. You'll join the newly formed housing services senior management team, working closely with other managers, providing expert guidance on service charges and home ownership. You'll drive continuous improvement and ensure mhs provide an excellent customer experience to our homeowners. Your role will be instrumental in ensuring the accuracy of service charges, maximising income and maintaining compliance with evolving legislation. We're looking for someone to build a high performing team, fostering a customer focused culture and tailoring services based on homeowner feedback. Key Responsibilities: <ul><li>Lead the operational day-to-day management of Homeownership team</li><li>Foster a customer-centric culture, ensuring that feedback drives service improvement</li><li>Inspire and lead a high-performing team, ensuring they meet KPIs and deliver an excellent customer service</li><li>Work closely with the service charge accountant to ensure the accuracy and management of variable and fixed service charges</li><li>Ensure the team complies with legal requirements and service standards</li><li>Drive down rent and service charge arrears through proactive income collection</li><li>Be the strategic lead for our homeownership service improvement plan</li><li>Work closely with internal teams to ensure compliance with S20 consultations and cost-effective service charge management</li><li>Oversee budget monitoring and income collection in collaboration with Finance and IT</li><li>Promote a strong complaint culture, acting on and learning from complaints to build trust with customers</li><li>Holding senior colleagues to account for their services and help the wider organisation understand service charges and what matters to homeowners at mhs</li><li>Champion innovation by leveraging digital tools, data, and customer insights to improve service delivery</li></ul>What You'll Bring: <ul><li>Experience in managing leasehold and shared ownership properties</li><li>Experience in calculating variable service charges</li><li>Experience in delivering excellent customer experience and tailoring a service to the needs of those customers</li><li>Knowledge of housing legislation, including leases and section 20 consultations</li><li>Strong leadership and team management skills</li><li>Excellent communication and stakeholder management abilities</li><li>Customer-focused with a track record of delivering service improvements</li></ul>We offer: <ul><li>A performance based annual bonus + pension contributions matched up to 6%</li><li>28 days holiday + bank holidays and the option to buy/sell holiday</li><li>Training &amp; Development and opportunities for continuing professional development</li><li>A great team of colleagues to work with</li><li>Regular charitable events and a range of wellbeing activities</li><li>Enhanced family leave policies</li><li>A really competitive package of flexible employee benefits including a cycle to work scheme</li><li>Free parking</li><li>Access to two holiday homes (in Dorset and Norfolk)</li></ul>We're a Disability Confident employer. This means if you tell us you have a disability and meet the minimum requirements for the job, we'll offer you an interview. We can be flexible when assessing people so everyone has the best opportunity to demonstrate they can do the job. At mhs homes we value equality, diversity and inclusion. We are wholeheartedly committed to the principle of equality of opportunity, both as an employer and as a provider of services. We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. For more details read the role profile attached. If you have the essential requirements we look forward to hearing from you. You can apply through our website. Any arrangements for interviews will be made in the light of guidance about coronavirus. Instructions for potential applicants: Please note we're using an anonymised recruitment process for this role. This means the shortlisting panel will only see personal details or CVs if you're shortlisted for interview. Therefore, shortlisting will be done based on your application and supporting statement. Please complete all sections fully and refer to the role profile when telling us about your skills and experience. Find out what it's like to be part of #teammhs in our recruitment video

Home Ownership Manager

The role Southern Housing has an exciting opportunity for a Scheme Housing Officer to join our team on a permanent basis at our scheme at Kings Heath, Birmingham, B14 7AA, working 35 hours a week. Reporting to a Team Manager, you will play a crucial role in providing support to our Independent Living Sheltered, Extra Care, and Over-55s schemes. Your responsibilities will include offering a frontline service while ensuring the safety and well-management of our schemes to support residents in living independently within active communities in Birmingham. To excel in this role, you must possess a full clean UK driving license and be willing to work 5 days a week on schemes, demonstrating an understanding of the diverse needs of older people, exceptional customer service skills, and the ability to work collaboratively under pressure. If you are a proactive, self-motivated individual who thrives on delivering outstanding customer care and can meet deadlines with minimal supervision, we want to hear from you. Don't miss this opportunity to be part of our dynamic team. What you'll be doing <ul> <li>Deliver an effective customer focused housing management and support service working with multi-agency partners which embraces Southern Housing culture, current and future legislation, policy, procedure and best practice. </li> <li>Deliver the service in line with agreed parameters for the role. </li> <li>Conduct assessments of risk and need and provide personalised support to residents. </li> <li>Understand the housing management performance targets relevant to your scheme(s) and take action to contribute to their achievement. </li> <li>Work closely with other agencies to ensure residents are able to access a full range of services and support. </li> <li>Maintain administration systems and databases, processes and accurate records and provide monthly performance reports and information for other reports, as required. </li></ul>What you'll need <ul> <li>Understanding of the diverse needs of older people </li> <li>Able to develop partnership working internally and with other agencies to generate effective solutions to problems </li> <li>Ability to manage time &amp; tasks effectively, work well under pressure both individually and in a team </li> <li>Customer-focused and experience of providing excellent customer care in the Housing sector</li> <li>Able to work flexibly and can prioritise work to meet deadlines and able to work under pressure with minimum supervision </li> <li>Able to receive and respond to customer feedback and complaints professionally at all times </li> <li>A commitment to taking personal responsibility for sharing information </li></ul>In your supporting statement, it is important that you address how you meet each of the above criteria providing real examples. Closing date: Tuesday 7th January 2025 at 23:59pm Please note, we reserve the right to close this vacancy early should we receive a high volume of applications About us At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own!We also understand the difference that safe, secure, and affordable homes can make to people's lives. A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too. What's in it for you Pension Life assurance Healthcare cash plan Eyecare &amp; dental Birthday leave Retailers discounts Cycle to work Buy &amp; sell annual leave Season ticket loan In-house academy &amp; career development Flexible working Inclusion &amp; Diversity We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it's about celebrating differences of thought, opinion, experience and perspective of each individual. We're all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.

Scheme Housing Officer

Neighbourhood Manager Salary: £34,285 - £36,089 Contract: Permanent, 35 hours per week Location: Staines/Hybrid About us:A2Dominion is a housing provider operating across Southern England. With a rich history spanning over 70 years, we are committed to creating vibrant, sustainable communities that enhance the lives of our residents. At A2Dominion, we pride ourselves on our values of integrity, innovation, and inclusivity. With a dedicated team of professionals, we consistently strive to exceed industry standards. Role overview: Are you ready to make a real impact in the heart of vibrant communities? As a Neighbourhood Manager at A2Dominion, no two days will ever be the same. You'll be the face of the company, directly shaping the lives of residents by providing the support, care and attention that make their communities thrive! You'll play a crucial role in delivering exceptional neighbourhood management across a diverse portfolio of residential and mixed tenured buildings. Your work will directly enhance the safety, wellbeing and satisfaction of our residents, while ensuring compliance with all regulations. From conducting estate inspections and managing building safety, to handling tendency issues like anti-social behaviour and safeguarding, you'll be at the forefront of creating vibrant, thriving communities. If you're passionate about making a difference, building strong relationships, and driving high-quality service, this is your opportunity to help shape the future of our communities! Key responsibilities: <ul><li>Conduct estate, scheme, and property inspections to maintain high standards of safety and cleanliness.</li><li>Support residents with tenancy management issues such as anti-social behaviour, disputes, and safeguarding concerns.</li><li>Work closely with internal departments and external partners to address building maintenance and safety.</li><li>Engage with residents through regular communication, ensuring their concerns are heard and acted upon.</li><li>Provide tailored support to vulnerable individuals and families, ensuring their needs are met.</li><li>Gather feedback from residents to continually improve services and ensure satisfaction.</li><li>Represent the company in external meetings, attend court proceedings, and support residents through various issues.</li></ul>More about you: You're passionate about making a difference and have a strong foundation in housing management, with experience or a willingness to learn about building safety, fire safety, and tenancy issues. You understand the importance of safeguarding and are committed to helping residents, especially vulnerable groups, feel safe and supported. You have some experience in managing tenancy matters, such as anti-social behaviour, and an understanding of housing law and regulations, or you're eager to develop your knowledge in these areas. You thrive in problem-solving, and you're able to communicate clearly and effectively with residents from all backgrounds, simplifying complex issues when needed. You're IT-savvy, comfortable with tools like Outlook, Word, Excel, and have an eye for detail when it comes to data. A clean UK driving licence is essential, and if you don't already hold a professional housing qualification, you'll be ready to work towards one. You're ready to step into a role where your skills will make a lasting impact! Choosing us is easyAs an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life. We offer a wide range of staff benefits. For this role, these include: <ul><li>25 days' holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service</li><li>Up to 8% contributory pension</li><li>Flexible working</li><li>Investment in your learning and development.</li></ul>If you require a reasonable adjustment during the recruitment process, please contact our Talent Team to request: <a href="mailto:resourcing@a2dominion.co.uk" target="_blank">resourcing@a2dominion.co.uk</a> A2Dominion is a Disability Confident Employer which means that we are committed to employing disabled people and will: actively look to attract and recruit disabled people, provide a fully inclusive and accessible recruitment process, offer an interview to disabled applicants who meet the minimum criteria for the job, be flexible with assessing people so disabled applicants have the best opportunity to demonstrate that they can do the job, make reasonable adjustments as required. At A2Dominion, we recognise the positive value of diversity, promote equality and inclusivity in our hiring processes. We always aim to recruit the person who is most suited to the job and welcome applications from people of all backgrounds - men and women, people of all ages, sexual orientations, nationalities, religions, and beliefs. Meeting the role requirementsWe recognise that some females will only apply for a role if they meet 100% of role requirements. If this sounds like you, we'd still encourage you to apply and also to arrange a call with one of our recruitment team to discuss your application further at <a href="mailto:resourcing@a2dominion.co.uk" target="_blank">resourcing@a2dominion.co.uk</a> A2Dominion are proud to be a family friendly employer.Everyone is welcome at A2Dominion. We know that equality, diversity, and inclusivity make us better. We embrace the unique contributions of our people and seek to create a workplace where everyone feels like they belong. Find out why our people love working with us. Join us at A2Dominion, where your expertise will be integral to our recovery journey, creating lasting positive changes in the lives of our customers. If you possess the right motivation and drive to contribute to our recovery and change initiatives, we invite you to apply and be a crucial part of our team. This role closes on 6th January 2025, we reserve the right to close this role upon appointment of the right candidate.

Neighbourhood Manager

Housing Assistant Salary: £29,257 to £30,796 Hours: Full-Time, 35 hours per week Contract: Fixed Term Location: Staines/Hybrid About us:A2Dominion is a housing provider operating across Southern England. With a rich history spanning over 70 years, we are committed to creating vibrant, sustainable communities that enhance the lives of our residents. At A2Dominion, we pride ourselves on our values of integrity, innovation, and inclusivity. With a dedicated team of professionals, we consistently strive to exceed industry standards. Role overview: We're on the lookout for an enthusiastic Housing Assistant to join our dynamic and dedicated team at A2Dominion! As part of our bustling Homes and Communities team, you'll play a pivotal role in tackling a variety of housing management challenges. In this key position, you'll deliver fast, reliable, and exceptional support to our tenants, as well as to colleagues and external partners. With a strong focus on customer service, you'll be the go-to person for handling enquiries swiftly and professionally, helping us create a welcoming and responsive experience every step of the way. If you're passionate about making a difference and thrive in a fast-paced, people-focused environment, we'd love to hear from you! Key responsibilities: <ul><li>Deliver excellent customer service, maintaining the Group's customer care standards.</li><li> Support tenants requiring additional assistance, referring them to appropriate support services when necessary.</li><li>Build and nurture strong relationships with colleagues, working collaboratively both online and in the office.</li><li>Respond promptly and professionally to resident and public enquiries, offering advice and guidance as needed.</li><li>Provide comprehensive administrative support, including managing diaries, preparing correspondence, mail merges, emails and reports</li><li>Maintain and update IT systems and ensure manual record-keeping remains accurate and effective.</li><li>Manage small project and help produce monthly reports, including inputting into KPI spreadsheets.</li></ul>More about you: We're looking for someone who's ready to shine in this role and brings the following: <ul><li>GCSE's (or equivalent) in Maths and English, grades A*-C</li><li>Customer-focused experience. You've worked in a customer service or admin roles and know how to deliver with a smile.</li><li>Strong IT skills, with high attention to detail and a talent for staying on top of tasks.</li><li>Resilient, resourceful and a great communicator who thrives under pressure and puts excellent service at the heart of everything.</li><li>You excel at problem-solving and truly understand what the customer needs.</li><li>A clean UK driving licence would be desired as there will be a requirement to travel of training purposes.</li></ul>Choosing us is easyAs an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life. We offer a wide range of staff benefits. For this role, these include: <ul><li>25 days' holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service</li><li> Up to 8% contributory pension</li><li>Flexible working</li><li>Investment in your learning and development.</li></ul>If you require a reasonable adjustment during the recruitment process, please contact our Talent Team to request: <a href="mailto:resourcing@a2dominion.co.uk" target="_blank">resourcing@a2dominion.co.uk</a> A2Dominion is a Disability Confident Employer which means that we are committed to employing disabled people and will: actively look to attract and recruit disabled people, provide a fully inclusive and accessible recruitment process, offer an interview to disabled applicants who meet the minimum criteria for the job, be flexible with assessing people so disabled applicants have the best opportunity to demonstrate that they can do the job, make reasonable adjustments as required. At A2Dominion, we recognise the positive value of diversity, promote equality and inclusivity in our hiring processes. We always aim to recruit the person who is most suited to the job and welcome applications from people of all backgrounds - men and women, people of all ages, sexual orientations, nationalities, religions, and beliefs. Meeting the role requirementsWe recognise that some females will only apply for a role if they meet 100% of role requirements. If this sounds like you, we'd still encourage you to apply and also to arrange a call with one of our recruitment team to discuss your application further at <a href="mailto:resourcing@a2dominion.co.uk" target="_blank">resourcing@a2dominion.co.uk</a> A2Dominion are proud to be a family friendly employer.Everyone is welcome at A2Dominion. We know that equality, diversity, and inclusivity make us better. We embrace the unique contributions of our people and seek to create a workplace where everyone feels like they belong. Find out why our people love working with us. Join us at A2Dominion, where your expertise will be integral to our recovery journey, creating lasting positive changes in the lives of our customers. If you possess the right motivation and drive to contribute to our recovery and change initiatives, we invite you to apply and be a crucial part of our team. This role closes on 6th January 2025, we reserve the right to close this role upon appointment of the right candidate.

Housing Assistant

Job Description Discover yourself in Lewisham where what you do makes a difference to our vibrant and culturally diverse communities. We have a rich history of welcoming people from all over the world and are proud to be recognised as the UK's first Borough of Sanctuary, for our work in championing the rights of refugees and migrants. Introduction Are you an experienced, dynamic safety professional? Are you a good communicator? Would you like to join a highly motivated Building Safety Team delivering excellence to our residents? What's the role? To ensure London Borough of Lewisham (LBL) complies with all current and emerging building safety regulations and proactively promote and communicate building safety throughout the organisation and with the residents within high rise residential buildings (HRBs). What's in it for you? Excellent training and development opportunities, plus a range of benefits including: <ul> <li>Generous holiday allowance </li> <li>Local Government Pension scheme </li> <li>Flexible working and family friendly policies </li> <li>Season ticket and bicycle loans </li> <li>A range of staff discounts including local subsidised gym memberships </li> <li>Supportive staff networks</li></ul>What we're looking for You will be able to work well under pressure and have an eye for detail alongside a passion for resident safety. You will be able to work positively and collaboratively with colleagues, partners, contractors and enforcing authorities adopting an inclusive, respectful approach and you will strongly value diversity. We are looking for someone with over five years' relevant construction experience and/or a Level 4 Diploma in Fire Safety or equivalent (Evidence of successful completion and agreement of equivalence will be required before appointment) and membership of the he Institution of Fire Engineers (IFE) or similar fire safety body is desirable. Location The role is primarily based in Laurence House, Catford, and we operate a hybrid approach where you will be required to work both in the office and from home on a regular basis. The role also involves regular inspections of high rise blocks within the borough of Lewisham. Special conditions <ul> <li>Proven construction experience and/or a Level 4 Diploma in Fire Safety or equivalent (Evidence of successful completion and agreement of equivalence will be required before appointment) and membership of the he Institution of Fire Engineers (IFE) or similar fire safety body is desirable.</li> <li>Some evening work is occasionally required attending resident meetings.</li> <li>Full UK driving licence is desirable </li> <li>This role requires a basic DBS check</li></ul>The recruitment process is anonymous and we don't accept CV's. Applicant handbook - please read the guidance in this handbook when applying. It is essential that you complete the application fully and that your supporting statement covers how you meet each of the person specification criteria listed. For an informal discussion about this job, please contact <a href="mailto:jon.davis@lewisham.gov.uk" target="_blank">jon.davis@lewisham.gov.uk</a> Please click here to view the Job Description and Person Specification Salary £61, 836 - £64, 032 per annum (PO8) N.B: All appointments will be offered at the minimum spinal column point (SCP) for the grade of the role. The only exception to this will be when matching current salary (up to the maximum of the scale), which is subject to evidential proof. Diversity Lewisham Council is a Disability Confident employer. We welcome and encourage job applications of all abilities. If you require any reasonable adjustments in the application or interview, please contact the lead contact on this advert. We will make reasonable adjustments to make sure our disabled applicants and those with health conditions are supported throughout our recruitment process. We support the access to work scheme, further details are available at <a href="http://www.gov.uk/access-to-work/apply" target="_blank">www.gov.uk/access-to-work/apply</a> The Council has a dedicated employment support service, Lewisham Works, which offers Lewisham residents guidance in relation to applying for jobs. If you want to join Lewisham Works, please email <a href="mailto:JobsAndSkills@lewisham.gov.uk" target="_blank">JobsAndSkills@lewisham.gov.uk</a> and an advisor will be in touch with you. The Council reserves the right to close adverts early if there is a large response. Let's stay connected, follow us on social media: LinkedIn Facebook Twitter Instagram

Building Safety Manager

Strategic Asset Manager - Base Maintenance Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water: <ul> <li>We offer a competitive salary, depending on experience up to £65,000</li> <li>A company car lease/allowance scheme (£2,510 cash allowance)</li> <li>Annual incentive related bonus (up to 10% of annual salary) </li> <li>Private health care (self only)</li> <li>Attractive pension scheme (up to 10% company contribution) </li> <li>Life assurance cover of 4 times pensionable salary </li> <li>25 days annual leave plus bank holidays - plus an extra wellness day! </li> <li>A great benefits package - choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover. </li> <li>Retail savings scheme </li> <li>Online GP service, cycle to work scheme, gym membership discounts and many more! </li></ul>Location: Bradford / Hybrid Working (1 day min office a week - Bradford) Work type: Permanent. 37 hours per week, Monday - Friday. We have an exciting opportunity for a Strategic Asset Manager - Base Maintenance to join the Strategy &amp; Regulation team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you? What we do: Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it's so much more than this. We look after communities, protect the environment, and plan to look after Yorkshire's water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region's health, wellbeing, and prosperity. New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. Strategy &amp; Regulation are a key part of how we plan to meet the changing expectations of customers and regulators. Lead the development and agreement of the PR29 multi-billion pound investment plan for Base maintenance, ensuring a robust strategy to maintain the asset base. Lead the completion of the company's periodic review investment needs in relation to Management &amp; General and oversee the regulatory business case submissions for base maintenance. Additionally, spearhead the development and agreement of a 25-year base maintenance investment requirement, ensuring the assets remain resilient and capable of delivering excellent service to our customers. To achieve this you will also lead on the company asset deterioration modelling capability, informing business decision making in the short, medium and long term. Responsibilities also include line management of two FTE specialists in asset planning, as well as regulatory and sector liaison as required, including responding to Ofwat queries and UKWIR representation on working groups. Where you fit in: As our Strategic Asset Manager - Base Maintenance you will undertake <ul> <li>Interpretation of regulatory guidance into business advice and actions.</li> <li>Understanding emerging base maintenance needs over the medium and long term and articulating these through easily understandable graphics and other forms of business communications.</li> <li>AMP8 programme promotion activity, in ensuring asset management system inputs are fit for the purpose of decision making.</li> <li>The ability to think creatively in a challenging environment.</li> <li>Keeping abreast of emerging regulatory requirements and understanding/articulating the risks ad opportunities posed to your area of accountability.</li> <li>Keeping abreast of AMP8 delivery and the challenges we face, to ensure an agreed and logical alignment to the PR29 regulatory submission.</li> <li>Representation of Yorkshire Water on external groups eg. UKWIR or system user groups.</li> <li>Ensure your team provide a suite of specialist skills to the business on a day-to-day basis and management of these services will be inherent to the successful delivery of the role.</li> <li>The role will require strong stakeholder management skills and the ability to develop and maintain collaborative relationships internally and externally.</li> <li>Understanding how base maintenance expenditure relates to meeting the existing and future performance commitment levels to our customers.</li> <li>Gain a greater understanding of the Management &amp; General investment areas, to ensure alignment with other business objectives</li></ul>What skills &amp; qualifications you will need: <ul> <li>Degree level education or equivalent</li> <li>Experience of working in, or with, a regulated utility</li> <li>Experience of managing your own workload</li> <li>Ability to build and maintain internal and external networks</li> <li>A driven self-starter with a passion for excellence, and a track record of delivering results</li> <li>Excellent communication skills</li> <li>Certificate in Risk Management from Institute of Risk Management (can be undertaken in role)</li> <li>Certificate in Asset management from the Institute of Asset Management (can be undertaken in role)</li> <li>Full driving licence (as travel between locations may be required)</li></ul>Although we operate 24 hours a day, 365 days a year, it's important to us that we support flexible working patterns and job share options (when we can), to help you make the best of both your work and home life. We know that juggling childcare responsibilities or getting that ideal work/life balance isn't always easy! Do we sound like your cup of tea? If you've got experience in Strategic Asset Manager - Base Maintenance and want to help us deliver great service for our customers whilst looking after the environment, then be sure to apply today to find out what a career with Yorkshire Water can offer you. Closing date - 13th January 2025 If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance. All our roles are subject to a medical questionnaire, and further medicals when required. We are proud to serve the Yorkshire region and are committed to creating a diverse and inclusive environment that is reflective of the communities we serve. We strongly encourage candidates of all different backgrounds to apply. Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible. What's in it for you? Career enhancement and development, colleague well-being and a genuinely positive work experience for all are key priorities. We are continuously evolving and improving our ways of working and you will support us in achieving our vision of 'taking responsibility for the water environment for good'. If you feel this opportunity is suitable and you match the skills required, then please apply on line and complete the application process. Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible. The Kelda Group provides water and sewerage services to domestic and business customers across the UK, managing the following subsidiary companies: - Yorkshire Water, is the main subsidiary company providing water and sewerage services to 4.7 million people and 130,000 businesses in the Yorkshire region. Its activities are regulated by the Water Services Regulation Authority, Ofwat Loop Customer Management Ltd specialises in delivering customer service support to Yorkshire Water that includes billing, debt recovery and incident management. Employing more than 600 people, Loop have built up an impressive list of industry awards and achievements since being created in 2000 and is currently listed in the Sunday Times Top 100 list as being one of the best companies to work for. Kelda Water Services (KWS) manages Kelda's non-regulated water and waste water contract operations. It is now the second biggest player in the UK market for outsourced clean and waste water services. Kelda Water Services Retail offer quality, integrity and partnership but it is never just about the technologies behind our solutions in water. It is about the structure, delivery and even the financing of those solutions, and about giving our customers a level of convenience they never knew was possible. KeyLand Developments Limited (KeyLand Developments) is responsible for managing, developing and disposing of the group's surplus property assets, either on its own or in partnership with outside organisations. Kelda Group values equality, diversity and inclusion we believe that everyone should be treated with respect. We welcome applications from all individuals, regardless of gender, marital status, parental status, sexual orientation, race, colour, ethnic or national origin, disability, age, religion or belief and trade union membership. Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible. Strategic Asset Manager

Strategic Asset Manager

Job Description Proposed Interview Date: Week Commencing 27 January 2025 Closing Date: Sunday 19 January 2025 Contract Type: Permanent &amp; Temporary (6 Vacancies available) Salary: FC6 £28,508,69 - £32,437.03 (Pro-Rata) Working Pattern: 36 Hours per week (Part-time positions available) Location: Fife Wide Supporting Statement As part of your application, you must provide us with a Supporting Statement which outlines to us how your skills and experience make you a good candidate for this vacancy. For more information, check out the How to Apply section of our Career Site. Without a Supporting Statement, your application will not be progressed. Please upload your Supporting Statement at the section marked 'upload resumé'. Your Supporting Statement must not be a CV. More information is available on our Career site at <a href="http://www.fife.gov.uk/jobs/supportingstatement" target="_blank">www.fife.gov.uk/jobs/supportingstatement</a> Job Details Good Housing impacts on so many aspects of our daily lives. As well as being a basic human right, it also encourages a sense of community, helps economies to thrive and creates an environment which people want to protect. We need you to help us meet our aim to provide everyone with access to good quality, affordable decent housing that meets their needs and aspirations. We want to improve the quality of life for people across Fife and we work with many different organisations, including tenants groups, to try to make that happen. As a Housing Management Officer, you will form part of an Area Housing Team that delivers on improved services. You will be responsible for a specific neighbourhood, ensuring high quality, well-run estates through the assessment of need of individuals, properties and neighbourhoods, followed by the development of solutions which range from prescribed processes to self-developed initiatives. You will deliver high quality landlord services to build stable communities by sustaining tenancies and engaging with customers and partners to make required improvements. You will be able to provide high standards of Customer Care while encouraging local people to maintain Estate Standards. The positions available as shown below: Permanent Positions - <ul> <li>1 X 36 hours per week in Cowdenbeath.</li> <li>1 X 36 hours per week in South West Fife.</li></ul>Temporary Positions, including but not limited to - <ul> <li>1 X 36 hours per week in Levenmouth (Maternity cover) until August 2025. </li> <li>1 X 36 hours per week in Levenmouth until January 2026.</li> <li>1 X 36 hours per week in Kirkcaldy until March 2025.</li> <li>1 X 36 hours per week in North East Fife until March 2025.</li></ul>The Person We are looking for an individual who has knowledge of the Scottish Secure and Short Scottish Secure Tenancies and who has experience of working with a range of Supports available to tenants. You will have experience of partnership working when managing tenancies. You will be committed to assisting tenants to sustain their tenancy, while also taking action against any breaches of tenancy. <ul> <li>You will need good time management, communications and organisational skills. </li> <li>You will possess good IT Skills. </li> <li>You will be educated to SCQF level 5 or equivalent and you will require (if you do not already hold this) to undertake the SVQ4 in Housing and Home point 2 qualifications. </li></ul>Before confirming to your appointment, you will be required to obtain Protection of Vulnerable Groups (PVG) scheme membership through Disclosure Scotland and become a member of the relevant PVG scheme. Further Information <ul> <li>Role Profile - When preparing your supporting statement, review the role profile and think about how you meet the essential criteria Role Profile </li> <li>How We Work Matters - Our employees are expected to display and promote certain behaviours in the workplace. See our How We Work Matters behaviour framework for more information. </li> <li>Employee Benefits - Employees have access to a benefits package that offers discounts on a wide range of products and services </li> <li>Directorate Information - Council Department information </li> <li>Social Media - Search for more 'Fife Council Jobs' on Facebook or follow us on X </li></ul>For further information, please contact: Leanne Dunn at <a href="mailto:Leanne.dunn@fife.gov.uk" target="_blank">Leanne.dunn@fife.gov.uk</a>

Housing Management Officer

Homeless Intervention and Prevention Manager Location: Croydon Council, Housing Directorate Grade: 16 Type: Full-Time, Permanent Hours: 36 hours per week Reports to: Head of Homelessness and Assessments Croydon is a diverse borough, and o ur vision is to create great homes, places, and communities to enhance life opportunities. As part of our vision to transform housing services the Housing Needs &amp; Homelessness Service has been redesigned. Our ambition is to create a service which is fair and accessible, where residents are active participants in their journey towards finding a settled home. If you are passionate about tackling homelessness in Croydon, improving services for residents and working in a fast paced and rewarding environment, come and join our management team As a Team manager you will have direct management responsibility for a team of officers in developing innovative and creative solutions in the prevention of homelessness and tangible reduction of the use of temporary accommodation. If you want to be part of a team in delivering positive outcomes for the Council and residents of Croydon and believe you have the skills and experience to be successful in this role, we would love to hear from you. About the role: • To ascertain the housing need (in public and private sectors of the community) and provide coherent preventative strategies. • Ensure the provision of high-quality services to customers, by leading and motivating the team and embedding a culture of excellent customer service that delivers great community outcomes. • Ensuring all homeless Intervention, prevention and assessment functions meet legal requirements • Directing the Service, ensuring it is managed effectively to deliver excellent customer service that meets demand, demonstrates best practices, uses resources, and provides value for money. About you • Extensive working knowledge and application of legislation impacting delivering a homelessness intervention prevention service and making improvements within a cost-reduction model. • Experience in the preparation of housing policies and strategies. • Ability to lead and develop a multi-disciplinary team to deliver excellent customer service in a high-pressure environment. • Experience in the discharge of duty under homelessness legislation including s188 duties. Ability to work in a collaborative way to transform service delivery including the ability to manage stakeholder relationships. Experience working effectively with elected Members and in partnership with other agencies, including the voluntary sector and private landlords. Why join us We are passionate about our staff and in return we will provide a rewarding career with a commitment to investing in you. <ul> <li> Inclusive Culture: Join a team that values diversity and is committed to creating a supportive work environment where all staff can thrive. </li> <li> Career Development: We invest in our staff and support their development. </li> <li> Generous Benefits Package: Enjoy a comprehensive benefits package, including a Local Government Pension Scheme with an average employer contribution of 20%, up to 31 days of annual leave (eligibility criteria apply) in addition to Bank Holidays and option to purchase more, a commitment to your well-being and work-life balance with access to the confidential and free Employee Assistance Programme 24/7. </li> <li> Family Friendly provisions: Generous maternity leave and family leave provisions </li> <li> Work Life Balance: Options for flexible and agile working options in line with service demand </li> <li> Make a Difference: Be part of a council that is dedicated to improving the lives of its residents through effective and compassionate housing management. At Croydon relationships matter and we are about strong partnerships and working together to make lasting positive change. </li> </ul>View our full range of Staff Benefits - Croydon Jobs Careers Hear from a colleague working in the service ( Click Here ) Full time 36 Hours To view the role profile please click here Application Closing Date: 24th Jan 2025 Assessment Centres: Week commencing 3rd February 2025 Equal Opportunities and Safeguarding Statement Croydon Council is an inclusive employer and welcomes applications from all sections of the community. Subject to business needs, we will be pleased to consider applications from candidates seeking flexible working arrangements and support hybrid working, whereby staff attend the workplace for part of their working week and work from home, or elsewhere, remotely for the rest of the time. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role.

Homeless Intervention and Prevention Manager Grade 16 (£58,692 £60,819)

About the role An opportunity has arisen for a Senior Housing to join the Housing Advice and Homelessness Team. We are a team that is continuing to establish and deepen their skills following a restructure of the whole Housing Team. Our Housing Officers are already busy and we continue to see an increase in the number of people approaching the department for advice and assistance as economic factors make it harder for our customers to access an exceptionally competitive housing market. We value a collaborative approach and work to build strong relationships with our colleagues, customers and partner agencies. As the Senior Housing Officer you will be key to these discussions. The Team is Dorset based with the benefit of adopting hybrid working with office hubs across the county. What you will be doing <ul> <li> Shape the future of housing support in Dorset: Join a dynamic team at a pivotal time, helping to refine and enhance the way housing services are delivered following a team restructure. Your role will directly impact how the Housing Advice and Homelessness Team supports vulnerable residents. </li> <li> Lead and inspire: As a Senior Housing Officer, you'll take on a key leadership role, providing mentorship, guidance, and support to Housing Officers. This is your opportunity to develop your skills in coaching and team management. </li> <li> Tackle meaningful challenges: Engage with complex and multi-agency homelessness cases, using your expertise to make a tangible difference in the lives of individuals and families during challenging times. </li> <li> Be a key decision-maker: You'll authorise crucial decisions, such as financial assistance to prevent homelessness, allowing you to have a real influence on housing outcomes. </li> <li> Collaborative working environment: Work in a supportive team that values strong relationships with colleagues, customers, and partner agencies, ensuring a joined-up approach to housing solutions. </li> <li> Flexibility and work-life balance: Enjoy the benefits of hybrid working, with office hubs located across the beautiful county of Dorset, giving you flexibility and reducing commuting time. </li> <li> Contribute to innovation: Collaborate with Housing Solutions and other teams to identify creative and effective housing outcomes, bringing fresh ideas and solutions to the forefront. </li> <li> Professional development: Hone your knowledge of homelessness legislation and expand your expertise through handling diverse, high-impact cases. </li> <li> Make a real impact in a challenging housing market: Be part of a team addressing the growing challenges of an exceptionally competitive housing market, providing critical support and advice to those who need it most. </li> </ul>About you You will : <ul> <li> have significant experience of assessing homeless applications and providing housing advice </li> <li> have detailed knowledge of homelessness legislation and case law </li> <li> have experience of supervising, coaching or managing staff </li> <li> be able to demonstrate excellent communication skills which can be tailored to your audience </li> <li> be able to work effectively by prioritising tasks and workloads </li> <li> be able to keep calm whilst working in a pressured environment. </li> </ul>You can find out more about working in Housing here: Unable to show this video due to your cookie preferences Further Information Please contact Sianne Riches Team Leader Homelessness East- Email- [email protected] for any information on about this role. This is a full time role at 37 hours per week. This post requires significant travel. You must have a vehicle (or transport we deem suitable) available for use as needed. This post involves working with children and/or vulnerable adults and/or having access to significant information about them. It will be subject to a Disclosure and Barring Service check. See our policy on the employment of ex-offenders . See our adult safeguarding policy . About Us We're passionate about making Dorset a great place to live, work and visit. Working for us should be no exception. At Dorset Council we: <ul> <li> provide more than 450 services to over 300,000 residents </li> <li> have ambitious aspirations </li> <li> are excited about our future </li> <li> care about Dorset and all the people who live here </li> <li> know that all roles make a difference and that our employees are key to our success </li> </ul>You will: <ul> <li> have access to a range of employee benefits </li> <li> be part of an organisation that supports each other to grow and succeed </li> <li> have access to range of training opportunities which will help with your personal development and career progression </li> </ul>We are challenging ourselves to become a more diverse and inclusive organisation. We recognise that recruitment and inclusion of individuals with diverse skills, perspectives and backgrounds will bring real strength to the council and our communities. We have a commitment to equality and welcome applications from everyone. We are proud to be a Disability Confident Employer. We offer an interview to everyone who declares a disability and meets the essential criteria for the role. We are keen to make our interviews accessible. Let us know on your job application if you have a disability and need any reasonable adjustments. We also look for applicants who share our commitment to our behaviours . We will ask you to evidence when you have demonstrated them as part of the selection process. If appointed, the personal information we collect from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found at <a href="https://www.cifas.org.uk/fpn" target="_blank">https://www.cifas.org.uk/fpn</a> . This role is UK based and we will need to establish your Right to Work as part of the appointment process. We use generic job descriptions and person specifications. This means the job title on any attachments may differ from the job title in the advert. We may provide specific information in a context statement if relevant. Find out more about how to apply .

Senior Housing Officer East

Community Engagement Officer We are Chester Zoo We're not just an amazing, award-winning visitor attraction that's home to 20,000 incredible animals inside 128 acres of stunning gardens. We're not just the UK's most popular zoo. We're a major wildlife charity that's committed to the recovery of endangered species, globally. And, as the world faces an extinction crisis, we're making a hugely significant contribution to conservation at a time when it's needed most. We are Chester Zoo and we prevent extinction. The Role We now have an exciting new role for a Community Engagement Officer to join our Conservation Education and Engagement Directorate. The Community Engagement Officer will enable Chester Zoo to deliver community engagement projects both in the UK and linked to Chester Zoos Field Programmes around the world. With communities in the UK the Community Engagement Officer's role will be to build relationships with new audiences and to co-develop a programme of activities to engage them in conservation related activities and/or connection to nature activities. In relation to the Field Programme projects the Community Engagement Officer will support the delivery of components of these projects as planned by the Senior Community Participation and Engagement Manager. This may include resource development, monitoring of progress, support with evaluation and capacity building training. We're looking for someone who can: <ul><li>Develop relationships with UK community partners including community groups, schools, universities, care homes, youth groups etc. to deliver programme of audience tailored content related to conservation and connection to nature. The focus will be to reach new audiences and those which face barriers to engaging with Chester Zoo/conservation currently. </li><li>Maintain and develop partnerships with local conservation organisations, local council, wildlife record centres etc. for effective collaborative working. </li><li>Maintain relationships with Field Programme partners and offer ongoing support and capacity building. </li><li>Develop and deliver capacity building training and develop resources to complement the support provided to all partners both UK and oversees. </li><li>Provide administrative support, monitor budget spend, collate evaluation data, and produce reports on project activity when requested. To include ongoing monitoring and evaluation of progress against Community Engagement tactical plan and Field Programme proposals. </li></ul>What makes Chester Zoo a great place to work? Well, where do we start? Here goes... We're a huge team of conservationists, scientists, educators, animal welfare experts, marketeers, visitor experience professionals, environmental policy influencers; the list goes on. Each and every one of us is on a mission to make Chester Zoo the best in the world, and our planet a better place. As the UK's biggest and best zoo, we have ambitious goals, exciting plans, and there's always lots going on here. We're an inclusive and diverse organisation, made up of nearly 500 permanent and 500 seasonal team members, and we know how important it is to invest in our colleagues to help boost their career development. We have ambitious goals, and we want you to be with us for the long term on our exciting journey. Our working environment could not be more different from a typical office - where else can you see critically endangered orangutans from your office window, or stroll among rare giraffes and tigers on your lunch break? The Package <ul><li>Permanent contract</li><li>40 hours per week</li><li>Salary of £28,898.96 per annum to include pay award active from January 2025</li><li>The postholder will work 5 days per week, with the flexibility to work evening and weekend to meet the needs of the project. This may enable some homeworking fitting around community delivery. </li><li>33 days annual leave plus the option to buy or sell up to 5 days</li><li>Staff pass so you can visit the zoo during your time off, plus multiple complimentary tickets for your friends and family</li><li>Cycle to work scheme</li><li>Healthcare plan and employee assistance programme</li><li>Discounted gym membership</li><li>Discounts on cinema tickets, restaurants, high street shops and more via Perks</li><li>Pension scheme with generous employer contributions up to 9% </li></ul>Our Requirements <ul><li>Experience coordinating and administering community programmes and projects, preferably within a zoo, aquarium or other environmental education or conservation focused organisation and with high levels of participation/co-development. </li><li>Subject knowledge: The post holder requires a working knowledge of conservation and the key issues threatening the natural world today, including relevant knowledge of UK native species. </li><li>Experience working collaboratively with a wide range of community partners, including stakeholder engagement.</li><li>Experience of using learning programmes to bring about social change, ideally encouraging sustainable behaviours. </li><li>Relevant experience leading training and/or delivering workshops to young people and adult audiences from a wide variety of backgrounds.</li><li>Experience developing high quality resources for learning, both paper based and digitally. </li><li>Exceptional communication and presentation skills, demonstrated through a wide range of experience presenting to different audiences, teaching and delivering learning in different formats (workshops, presentations, talks, tours etc.)</li><li>Experience coordinating and administering projects with demonstrable project coordination skills and knowledge. </li><li>Attention to detail and proof reading skills are essential. </li><li>IT skills: Skilled in the use of all key Microsoft packages and use of digital technologies for public engagement. </li><li>Organisational skills: Excellent time management, administration and planning skills. Ability to coordinate multiple project activities, meeting deadlines and ensuring appropriate quality control. </li><li>Interpersonal skills: Excellent diplomacy and interpersonal skills. Ability to work effectively under own initiative and as part of a team, to work under pressure with positive attitude and also to enthuse and engage others. The role requires the post holder to work extensively across different departments and with external colleagues.</li><li>Full clean driving licence.</li></ul>Although not essential, the following would be desirable: <ul><li>Relevant degree as demonstration of high level of subject knowledge.</li><li>Experience of asset-based community development and understanding of Trauma-Informed Practices.</li><li>Experience of working with underserved audiences</li></ul>The closing date for applications is 19th January 2025 Interviews will take place on 29th January 2025

Community Engagement Officer

We are looking for a Retirement Housing Officer to join Incommunities on a fixed term contract until May 2025 initially. Within this role, you will oversee one of our Retirement Housing schemes and our residents that live there. About us We are a social housing landlord and one of the largest housing providers in the region with over 22,000 social and affordable homes, mainly in the Bradford district. We employ a talented workforce of nearly 1,000 people. This year we've launched our five-year Corporate Strategy, which runs to 2029. Our purpose is to provide high quality homes, services, and support to our customers, so we've worked with colleagues and customers to find out what's important to them. Our customers sit at the heart of what we do, and our colleagues are the people who'll help us achieve our vision, which is to create the best customer experience to improve everyday lives. Duties <ul> <li>Oversee a Retirement Housing scheme and our residents that live in them. </li> <li>Work with customers and external agencies to ensure residents are happy, safe and comfortable in their homes</li> <li>Oversee use of common areas, monitor building safety &amp; maintenance issues (eg fire alarm and legionella testing) and outside services such as window cleaners and grounds maintenance.</li> <li>Daily physical visits and/or phone calls to residents to conduct a welfare check.</li> <li>Manage empty properties on scheme &amp; new lettings of properties to suitable customers, organising open days to promote the scheme and service.</li> <li>Work with other departments and agencies to resolve any issues that arise relating to the tenancies are dealt with</li> <li>Ensure that all scheme services are of high quality, consistently delivered and offer the best value for our residents</li> </ul>Requirements <ul> <li>Experience working in a customer service role, ideally within the housing sector</li> <li>A caring approach</li> <li>A calm and sensible manner in order to handle potential emergency situations</li> <li>Excellent attention to detail in order to notice any change in the condition of a customer and take appropriate action</li> <li>The ability to maintain and respect confidentiality</li> <li>Both verbal and written communication skills</li> <li>A commitment to equality</li> <li>Good IT skills, with a working knowledge of Microsoft systems including Excel</li> <li>A current UK driver's licence and full time access to a car, insured for business use are essential</li> </ul>Benefits <ul> <li>Salary £26,168 upto £27,854 per year dependant on experience (pro rata)</li> <li>£1,000 per year essential car user allowance plus mileage (pro rata)</li> <li>West Yorkshire Pension Fund membership - current employer contribution is 15.5%</li> <li>Excellent holiday allowance which increases with service </li> <li>Training, development, and qualification opportunities </li> <li>Corporate health scheme membership </li> <li>Access to an Employee Assistance Programme</li> <li>Cycle to work scheme</li> <li>A team of trained Mental Health First Aiders who are available for colleagues to contact for support</li> </ul>We are an equal opportunity employer but beyond characteristics protected by law, we welcome and value applicants from diverse backgrounds, abilities and perspectives. Incommunities is also recognised as 'Committed' to being Menopause Friendly. The Menopause Friendly Accreditation recognises inclusive employers that build awareness and understanding of how menopause can have an effect at work and shows we take the wellbeing of our colleagues seriously Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.

Retirement Housing Officer - Fixed Term Contract

Job description Full Time, Permanent Location: Move On Team Based at 100 Temple Street and working with households.The Housing Options Service is recruiting to pivotal roles in our service. We are redesigning and investing in our service to: - Increase our success in preventing homelessness. - End our use of hotels and shared temporary accommodation for families. - Improve move on from Temporary Accommodation. - Reduce our use of and spend on Temporary Accommodation. The Move On Team is a newly established Housing Options Team, including Move On Officers, Housing Support Register Co-ordinators, a Priority Move On Scheme function and a Team Leader, who will supervise your work and the development of the team. The cost of emergency and temporary accommodation is a significant financial challenge for the council. You will join us at a time of huge positive change as we redesign our Housing Options service. The Housing Support Register Co-ordinator ensures that we can nominate daily to much needed vacant accommodation in our commissioned high support services, services there to assist those in greatest need of high support accommodation, so that clients can move in on the same day. On a daily basis you will monitor vacancies in our support services. To do this, you will need to maintain and develop positive working relationships with a range of internal and external service providers. In particular, work closely with staff responsible for co-ordinating access to non-commissioned accommodation to ensure the most effective use of accommodation and support services for homeless clients Our daily working tool is the Housing Support Register, making best use of our Trusted Assessment to share key support needs to all our Housing Providers, if you have not used this before, please don't worry full training and insight will be part of your induction. If you are a strong communicator, with an understanding of homelessness and you can work at pace daily to ensure no-one is left without accommodation, this is a role you can excel in. As an authority we offer a generous leave allowance of 25 days pro rata. You will be able to work from home for the role, however we would like you spend some days in the office environment, certainly more days during your induction programme. Please do read the job description and person Specification attached, but most importantly do take time to look at our "Day in the life of a Housing Support Register Coordinator". The previous post holder has given a unique insight into their daily tasks. Why Bristol City Council? At Bristol City Council, we go that extra mile for our people; we offer a work environment which is fast moving and supportive, giving you the chance to use your skills and develop new ones within a high-profile organisation. For the majority of our roles hybrid working arrangements are available, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice - mixing both home and office working. Join us and you'll receive an excellent rewards package including flexible working and flexitime, membership of the Local Government Pension scheme, and a generous annual leave allowance. In addition, you'll be working in a supportive environment where you'll have the chance to make Bristol a better place and contribute to its future. How do I apply? If you share our values and are ready to be part of our exciting journey please select the apply button below. To be shortlisted for interview you'll need to demonstrate how you meet each of the essential criteria in the Person Specification within the Further Information section of your application. On occasion we will receive high numbers of applications, we may then shortlist against the desirable criteria along with the essential criteria, so if you can, please demonstrate how you meet this in your application. We're a Disability Confident employer which means we value recruiting and retaining disabled people. Any job applicants who consider themselves to be disabled and meet the essential criteria in the Person Specification are guaranteed an interview. We'll make reasonable adjustments throughout the interview process and provide continued workplace support throughout your career. If you would like to discuss the role in greater detail please contact Fiona Beard, Senior HSR Co-ordinator, at <a href="mailto:fiona.beard@bristol.gov.uk" target="_blank">fiona.beard@bristol.gov.uk</a> , or Ruth Williams-Madden, Team Leader, at <a href="mailto:ruth.williams2@bristol.gov.uk" target="_blank">ruth.williams2@bristol.gov.uk</a> We would like to hear from you. At Bristol City Council, we value having a workforce as diverse as the city we serve. We therefore welcome, develop and promote people from all sections of the community. We particularly welcome applications from Young people and Black and racially minoritised candidates who are currently under-represented within this Service of Bristol City Council. Appointments will be made on merit.

Housing Support Register Co-ordinator

About The Role Do you want to work in a role where you can support people in Sutton to rebuild their lives? This post is offered as a fixed term contract until November 2025, or as a secondment for internal applicants. An exciting opportunity has arisen within the Sutton Vulnerable Adults Service for someone to join the team as a Housing Support Worker. The service provides supported accommodation across Sutton for over 100 adults with multiple needs as part of the Sutton Vulnerable Adults Pathway. We provide short term accommodation for up to 24 months, where clients are supported to identify appropriate move-on plans into sustainable accommodation. Our dedicated team work with a multi-agency, and recovery based approach to assist clients to achieve move-on aims. In the role of Housing Support you will: <ul> <li>Work on the weekly rota Mon - Fri 9-5, excluding weekends and Bank Holidays.</li> <li>Oversee a case load of clients, creating a supportive environment and working in a person centred way to support clients identify personal aims and ambitions, and support them to make and carry out plans towards achieving them.</li> <li>Provide practical and personal support to clients in a way that is approachable, engaging, flexible and caring.</li> <li>Work with partner agencies, and client's access health and treatment, employment and training opportunists to meet their individual needs, and work towards focusing on engagement within the community.</li></ul>About you We are looking for inspirational, committed individuals who have a genuine desire to support people to transform their lives. If you have good interpersonal and skills, patience and resilience you don't need to have direct experience, as we will provide you with the knowledge and training you need to work with clients in a holistic and person-centred way. You should demonstrate the below: <ul> <li>A non-judgemental approach to working with homeless and vulnerable people, a good understanding, of or willingness to learn about the needs of our clients, especially those with complex needs.</li> <li>Good communication skills with the ability to build and maintain positive relationships with relevant partner agencies,</li> <li>The ability to manage complex and difficult situations in relation to people</li> <li>Dedication and personal resilience required to maintain enthusiasm for day to day contact with clients.</li></ul>St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups. How to apply To view the job description and guidance on completing your application form, please click on the 'document' tab on the advert page on our website. When you're ready to apply click the 'Apply Now' Button to start your online application form. Closing date: 10 am on 13 January 2025 Interview and assessments on: week commencing 20 January 2025 About Us Our purpose is to end homelessness and rebuild lives. It drives everything that we do. For the past 55 years, we have been on the ground every day and every night, supporting people to recover from homelessness and advocating for change. We support around 28,000 people each year and our work means that more than 2,700 people have somewhere safe to stay each night. What We Offer Commitment to Equity, Diversity and Inclusion We are working hard to create a diverse and fully inclusive culture where all colleagues feel valued, and we welcome applications from all under-represented groups. We believe that equity, diversity and inclusion improves the health, wellbeing and development of our colleagues and helps to ensure everyone feels valued. We know that when diversity, inclusion and wellbeing are prioritised, we are happier, healthier and can ultimately achieve better outcomes for our clients. Below are some of our key focus areas to improve both our candidate and colleague experience: <ul> <li>A growing number of diversity networks including LGBTQ+, Womens Action, Lived Experience and Anti-Racist networks.</li> <li>Increasing visibility by ensuring that all interview panels across the organisation are diversely represented to ensure fair and balanced decision making during the recruitment process.</li> <li>A safe and supportive working environment championing positive action via various internal schemes such as upward mentoring and a Steps into Management programme.</li> <li>Mandatory Diversity &amp; Inclusion training for all staff, unconscious bias training for managers, and a range of other courses such as Trans awareness and Autism Awareness.</li> <li>In recognition of the importance of transparency, we publish our employee diversity statistics and pay gap reports on our website. </li></ul>Want to find out more? Click here to visit our Equity, Diversity &amp; Inclusion page. Wellbeing and Benefits We offer a comprehensive package of benefits to our colleagues to ensure wellbeing remains a key priority. Maintaining a good work life balance can be tricky, but with family friendly policies, flexible and agile working options and an incremental annual leave allowance, we are committed to making sure you have the options available as and when you need them. These include: <ul> <li>Agile working model for suitable roles.</li> <li>Supportive flexitime and toil arrangements.</li> <li>28 days annual leave rising to 31 after five years' service.</li> <li>Family friendly leave policies including - maternity, adoption and parental leave. Carers leave, and fertility treatment leave.</li> <li>Financial wellbeing platform offering loans, advances and saving options.</li> <li>Auto-enrolment to pension scheme after six months service with an employer contribution of 6%.</li> <li>Employee Assistance Programme and access to SmartHealth app - 24/7 GP appointments, health checks and nutrition advice.</li> <li>Cycle to Work scheme and interest free season ticket loans.</li> <li>Discount vouchers including gym, retail, food &amp; drink, travel, electricals and more.</li></ul>Want to find out more? Want to find out more? Click here to visit our Work For Us page. Reaching Potential At St Mungo's we are committed to providing development opportunities for all our colleagues. We welcome people with a wide range of experiences and value transferable skills so that we can provide the best support for people experiencing homelessness. That's why we have a robust induction, training and development programme that supports colleagues throughout their career at St Mungo's. These include: <ul> <li>Highly praised internal training courses and access to external learning to build your skills and meet your professional development goals.</li> <li>Steps into Management programme to support colleague progression.</li> <li>Commitment to continued professional development with access to career development forums, internal mentoring and internal secondment opportunities.</li></ul>Want to find out more? Click here to visit our Learning and Development page. A DBS disclosure check is a requirement for this post and will be undertaken for the successful candidate. Please be advised that all appointments will be made on St Mungo's current standard Terms and Conditions (T&amp;Cs); this also applies to any internal candidates.

Housing Support Worker

The Vacancy <ul> <li>Annual salary of £32,899 (FTE)</li> <li>Permanent role</li> <li>Full-time (35 hours), part-time and flexible working patterns available</li> <li>Liverpool city centre office base, travel across Merseyside Region</li></ul>Proposed Interview Date: W/C 13th January 2025 The role We are seeking a dynamic and committed Housing Officer to join the Merseyside Neighbourhood Team based in Liverpool. This position would be ideal for someone who is committed to customer excellence and working in a high performing customer centric, estate and neighbourhood management team. The role is part of a strong neighbourhood team, responsible for delivering a high quality, integrated neighbourhood management service that is closer to our customer and helps to create sustainable neighbourhoods. You will carry out regular visits and scheme inspections to neighbourhoods to identify problems and areas for improvement and be the 'face' of Regenda in the community. The right fit <ul> <li>Experience in delivering high-quality front-line customer facing housing.</li> <li>Evidence of working flexibly and adapting to change.</li> <li>Experience of working in partnership with other agencies.</li> <li>Ability to prioritise workload to meet targets and deadlines.</li> <li>Experience of effective and positive team working.</li> <li>Excellent numeracy, ICT and literacy skills, able to analyse data and write reports.</li> <li>Excellent communication and interpersonal skills, able to communicate appropriately with people at all levels.</li> <li>Self-motivated and able to use own initiative to find solutions.</li> <li>Excellent customer service skills and what it means to be customer focussed.</li> <li>Ability to demonstrate empathy in dealing with and resolving dispute situations.</li> <li>Knowledge of housing regulations and other relevant legislation.</li></ul>Who we are Regenda Homes is an award-winning Registered Social Housing provider with around 12,000 homes in Merseyside, Greater Manchester, Cheshire and Lancashire. We provide additional support to residents including finding work, money advice or dealing with anti-social behaviour. We work in partnership with residents to scrutinise services and make sure we perform to a high standard. Regenda Homes is part of The Regenda Group; we work in places where we can make a difference and operate across the housing and construction sector, in care and support, and in education, training and careers. Next steps If you like what you've read so far and think you've got what it takes to join our team, then apply now with a copy of your CV and a short covering letter detailing why you think you would be a good fit the role. Our People Services team will review your application and will be in touch shortly. What we offer Regenda Homes really is a great place to work - and you don't have to just take our word for it! We're an accredited Best Companies Top 100 employer and have achieved Investors in People Gold status. We can offer you a working environment where you can enjoy yourself, develop yourself and be yourself and where you really can make a difference to people's lives. We also offer a fantastic reward and benefits package which, amongst other things, includes: <ul> <li>A range of flexible working options.</li> <li>27 days paid annual leave each year (rising one day per year up to a maximum of 32 days after five years) in addition to 8 bank holidays.</li> <li>6 additional days for volunteering.</li> <li>Up to 9% employer's contribution to the pension scheme (match funded).</li> <li>£250 annual 'Live and Learn' allowance to spend on learning any new skill.</li> <li>Enhanced maternity, paternity and adoption pay schemes.</li> <li>Employee Assistance Programme and health and wellbeing initiatives.</li> <li>A wide variety of exciting learning and development opportunities.</li> <li>Interest free loans to assist with the purchase of computer equipment and travel season tickets.</li> <li>Monthly staff lottery scheme.</li></ul>"We regenerate places and create opportunities for people" We welcome and encourage job applications from people of all backgrounds. We particularly welcome applications from disabled and minority ethnic candidates as they are currently under-represented within our organisation. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, we'd encourage you to submit your application as early as possible. INDHP The Company The Regenda Group is a great quality, forward thinking housing business, building, managing and maintaining the homes people need. We own or manage around 13,000 properties across the region, including social rented housing, housing for older people, supported housing, private rented property, shared ownership and housing for sale. The Regenda Group is made up of Regenda Homes and its wholly-owned subsidiaries M&amp;Y Maintenance and Construction, Redwing Living, McDonald Property Rentals, Petrus Community, The Learning Foundry, Positive Footprints and Centre 56. Our mission is to provide a comprehensive range of multi-tenure housing products and services that reflect the dynamic nature of the housing market, the diversity of our customers and a rapidly changing world. Our core purpose is to regenerate places to create opportunities for people. Gallery Previous Next

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