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Job Title: Housing Officer Salary: £27,000 - £30,000 Hours: 36 hours Location: North West London Closing date: 18th July 2025 Kisharon Langdon UK has an exciting opportunity for a Housing Officer to join the growing team in Colindale, London. Kisharon Langdon are a newly merged charity offering a wider breadth of services of enhanced quality, enabling us to better support people with learning disabilities and autism and their families. From nursery and school to further education, through to employment opportunities and supported living, Kisharon Langdon will enable people with learning disabilities and autism to thrive and realise their ambitions and aspirations. Whilst we support the Jewish community, we celebrate and benefit from the diversity of the communities in which we are based and welcome applicants from all backgrounds. The Role; The Housing Officer will be responsible for the day-to-day operational management concerning housing, facilities, and tenancy management in relation to properties within the supported living services in London. The Head of Estates &amp; Facilities Management is based in London and will be accountable for all things related to Housing. The role will include providing a responsible front-line service to our members, tenancy and leasehold management, property inspections, tenancy verification checks and general community management. The focus of this role will be to ensure that the services are delivered to a high standard and meet the agreed performance targets, establishing and maintaining excellent relationships with internal and external stakeholders. The post holder will be required to take responsibility for the delivery of property management services across the London portfolio, as well as contribute to the growth opportunities; therefore, the ability to drive is an essential part of this role. Key Responsibilities; <ul><li>To work with individuals with learning disabilities, the registered manager, social work team, families, landlords and relevant stakeholders to ensure appropriate assessment and transition of people with learning disabilities moving into supported living housing.</li><li>To provide support and advice on housing options, rights and entitlements on all social welfare topics, to help secure safe and sustainable accommodation for adults with learning disabilities and autism.</li><li>To be responsible for all London housing projects, ensuring that all requirements as advised by the Operations Team are met and follow through to completion in a timely manner. </li><li>Building and maintaining a high profile for the organisation with key partners, both voluntary and statutory, through networking and regular liaison. Identifying 'best practice' and relevant legislation in the sector and promoting an environment of continuous improvement within the service.</li><li>To support the work stream outcome targets, ensuring quality assessments are consistently maintained to the highest level; for example, key performance indicators (e.g. voids, arrears and quality standards) are met.</li><li>To be responsible for London housing complaints resolution where appropriate, with the assistance of the Head of Housing &amp; Facilities Management when required. </li></ul>About You; <ul><li>Experience of working within a supported and/or social housing setting in an assets-based way </li><li>Good knowledge and understanding of housing options, welfare entitlements, and legal rights Able to demonstrate a clear understanding of safeguarding requirements and procedures</li><li>Experience of small-scale project management</li><li>Full UK Driving license and ability to travel to other sites as required </li><li>Ability to plan and prioritise a busy workload and work independently. </li><li>Ability to be able to prioritise activity to ensure effective management. </li><li>Ability to work across services and recognise conflicting priorities.</li></ul>What we offer; <ul><li>21 days holiday which increases with length of service, plus bank holidays and Major Jewish holidays, (increases with length of service),</li><li>Pension scheme - (NatWest Cushion),</li><li>Blue light card - access to more than 15,000 discounts from large national &amp; local retailers, </li><li>Eyecare benefits - via Vision Express,</li><li>Long service recognition and reward &amp; employer referral bonus, </li><li>Season ticket loan and Bike2Work scheme, </li><li>Employee Assistance and Wellbeing Programme with free access to independent advice, support and counselling on a wide range of issues,</li><li>Development and career progression opportunities. </li></ul>How to apply; Please apply with your CV and short cover letter detailing your relevant experience by Closing date; Friday 13th 2025 Please Note: We reserve the right depending on the number of applications received, to shortlist and interview candidates prior to the closing date. Early applications are therefore encouraged. This post is subject to an Enhanced Disclosure Application to the Disclosure and Barring Service.

Housing Officer

HOUSE MANAGER Be the Heart of the Guest Experience at Beaverbrook At Beaverbrook, we don't just welcome guests - we create extraordinary, lasting memories in a setting of English elegance and charm. We are seeking a charismatic and emotionally intelligent House Manager to lead our dynamic team and shape unforgettable guest experiences across our beautiful estate. The Role As House Manager, you will be the ever-present host of Beaverbrook - visible, approachable, and deeply engaged with guests and Members alike. You'll lead a dynamic team inspiring them to deliver service that is warm, personalised, and always one step ahead. Key Responsibilities: <ul> <li>Personally welcome and connect with guests, Members, and VIPs throughout their stay.</li> <li>Oversee the guest journey from pre-arrival through to departure.</li> <li>Lead from the floor-spending at least 70% of your time in guest-facing areas.</li><li>Create bespoke guest itineraries. </li><li>Curate VIP amenities.</li><li>Drive service excellence in line with LQA standards.</li> <li>Enhance the atmosphere of the estate by ensuring lighting, music, décor, employee grooming and seasonal set ups are adhered to.</li> <li>Mentor and develop your team, setting the tone for service and professionalism.</li><li>Direct reports include Reception Manager, Guest Relations Manager, Night Manager, Activities Coordinator and Duty Managers.</li><li>Support Estate site visits in conjunction with the Sales Team - leading show rounds, as required.</li> <li>Strong knowledge of Opera Cloud, Fourth, Flow, and other hotel systems.</li> <li>A Front Office expert with a high level of knowledge of Housekeeping, Reservations and understanding of Events and F&amp;B operations.</li> <li>Collaborate across departments to ensure seamless service.</li> <li>Deputise for the Rooms Division Manager in their absence.</li> <li>Take a key role in health, safety, and wellbeing within the department.</li><li>Develop our programme of onsite and offsite activities.</li></ul>About You: <ul> <li>A minimum of 5 years' experience in 5-star hotel management, ideally within a landmark London property or luxury country house hotel.</li> <li>Proven track record in guest-facing leadership roles across Rooms Division functions.</li> <li>Expert in luxury service standards (LQA/Forbes) with an innate understanding of our target demographic.</li> <li>Highly emotionally intelligent, impeccably groomed, and detail oriented.</li> <li>Confident communicator and inspirational team leader.</li> <li>Familiarity with luxury travel programs (e.g. Amex Fine Hotels &amp; Resorts, Leading Hotels of the World) is a plus.</li> <li>A hospitality degree or equivalent is preferable.</li> <li>A full clean driving license is essential.</li> </ul>Salary: Up to £50,000 per annum, plus tronc and management bonus scheme Why Join Beaverbrook? This is your opportunity to make a real impact in a guest-centric, forward-thinking environment where your ideas and leadership will help shape the future of one of the UK's most unique luxury destinations. Benefits In addition to a competitive reward, we are committed to investing heavily in your development and helping you grow a long-term career with Beaverbrook. As a member of our team, you can expect to receive: <ul><li>Competitive salary</li><li>Discounts on retail, gym memberships, cinema tickets and many more with Hospitality Rewards App</li><li>Personal development support</li><li>Wide range of recognised qualifications and development opportunities</li><li>Discounted rates on Food &amp; Beverage</li><li>28 days annual leave(including Bank Holidays), rising by 1 day each year for 5 years</li><li>Pension</li><li>Life Insurance </li><li>Sick Pay</li><li>Long Service Awards</li><li>Earn a thank you bonus through our recommend a friend scheme</li><li>Cycle to work scheme</li><li>Uniforms</li><li>Free parking</li><li>And other local benefits</li></ul>Ready to lead with charm and purpose? Apply now and become a part of the Beaverbrook story.

House Manager

About the job Salary: £29,093 - £31,586 a year pro rata plus £963 essential car user allowance Hours per week: 37 Contract type: Fixed Term for 6 months This position is available as a secondment opportunity for 6 months. If you are a permanent LBC employee, you must have written approval (an email will suffice) from your manager prior to applying and a copy will need to be submitted with your application. Please note: we will not be able to proceed with your application form without your manager's permission. We're seeking an individual experienced in working with older people in dedicated care environments. You will often work alone and coordinate with external agencies and caring services to support vulnerable adults. Your role will involve tenancy management, addressing nuisance and antisocial behaviour, and enforcing actions as needed. Additionally, you'll conduct building inspections focusing on health and safety and necessary repairs. Proficiency in using various software packages, writing concise reports, and effective communication with a diverse range of people is essential. You must manage your time and workload efficiently, using resources effectively. Engaging with tenants face to face is a critical part of this role and as such homeworking is not applicable to this post. Please note this role does not attract sponsorship. About you You have a strong background in assessing and supporting tenants' needs, with a keen understanding of housing legislation, welfare reform, benefits, and sustaining tenancies. Your experience includes working with diverse cultural groups and recognising their unique needs within a caring context. You're proficient in communicating with a wide range of individuals, remaining calm under pressure, and handling sensitive situations. Your education includes being a member of the Chartered Institute of Housing or holding equivalent qualifications or experience. Flexibility, the ability to work as part of a team, and a valid driving license with access to a car for travel across the Borough are crucial. You're also open to ongoing training to meet service requirements. Join us and make a meaningful impact on the lives of those you support while growing with a dedicated and passionate team. This is a public facing role so you'll need to show off your fluency in speaking and writing English About us Our ambitious Luton 2040 Vision - that no-one in Luton will have to live in poverty - is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents. The people of Luton depend heavily on this council - and that means our workforce! Are you ready to realise the remarkable and help us deliver our vision? We welcome applications from all sections of the community and are committed to developing a workforce that reflects the diversity of our borough Application Process Because of the nature of this job, it will be necessary for the appropriate level of criminal record disclosure to be undertaken. This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare all unspent cautions and convictions; and also any adult cautions (simple or conditional), and spent convictions that are not protected as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2020). A person's criminal record will not in itself prevent a person from being appointed to this post. Applicants will not be refused posts because of offences which are not relevant to, and do not place them at or make them a risk in, the role for which they are applying. However in the event of the employment being taken up, any failure to disclose such offence, as detailed above, will result in dismissal or disciplinary action by the Authority. On occasions, we may close a vacancy early due to a very high number of applications being received. Benefits We offer a range of excellent staff benefits which include: - From 25 to 32 days' annual leave: linked to length of service and grade - Buying annual leave scheme: buy up to 20 days additional annual leave - Career Pathways: step up in your career or move into a specialist area - Pension scheme: with generous employer contributions of up to 20.2 per cent (at July 2023) and 3x salary death in service grant - Generous relocation package: up to £8,000 (subject to eligibility) - Employee Assistance Programme: a free, 24/7 confidential counselling and wellbeing support service available to all employees, their partner or spouse and dependent children over 16 still living at home - Work/life balance: flexible working options including working from home where possible. We welcome requests for flexible working arrangements including part-time hours and alternative working patterns - Training and support: unlimited access to development courses, mentoring and support and clear career pathways - Staff offers: includes discounts on your MOT, gym and fitness, restaurants and salons - Arriva Travel Club: great value savings on local bus travel

Sheltered Housing Officer

Accommodation Assistant Accommodation Assistant Location: St. Helens Coastal Resort, Isle of Wight Hours: Variable Salary: £12.21 per hour What we need in a nutshell We want you to make our guest accommodation so clean that it sparkles. So clean that when guests open the door for the first time, we can hear them say "Wow!" Who are we? We're not your average holiday company. Our guests come to our UK resorts to experience a world away from the day-to-day and our job is to surprise and delight them at every turn. Want to find out more about our holidays? Check out our website: <a href="http://www.awayresorts.co.uk" target="_blank">http://www.awayresorts.co.uk</a>. Skills, experience and qualities you'll need We need you to deliver delight by cleaning and preparing guest accommodation to our high, high standards - and then a little bit higher! This includes: <ul><li>changing beds</li><li>vacuuming, dusting and cleaning bedrooms and living spaces</li><li>cleaning and restocking bathrooms and kitchens</li></ul>And who knows what else you may find yourself doing. If you're happy to help even when it's 'not your job,' you're our sort of person. One more thing...holidays happen at holiday times, so you will need to work your magic on bank holidays too. If you can demonstrate the following, we'd love to hear from you: <ul><li>Knowing what clean means - which includes attention to detail and getting a genuine thrill from a job well-done</li><li>A friendly and helpful attitude - delightful when you meet guests and good at communicating within your team</li><li>Great at working under pressure</li></ul>It's the icing on the cake if you have experience in a housekeeping role in the hospitality sector. It's about your values too. We have a can-do, fun loving, people centred ethos here at Away Resorts, which is captured by our holiday heroes' mantra of Attentive Amazing Lovers - have a read about it here and decide if it describes you. What we can offer you We look after you with a great range of benefits, including: <ul><li>Competitive Pension</li><li>Discounts on Away Resorts Holidays</li><li>On Park Discounts</li><li>Awards and Recognition</li></ul>Want to join our team? Here's how to apply Just click on the Apply Now button and follow the instructions. To find out more about what it's like to work for Away Resorts, check us out at <a href="http://www.awayresorts.co.uk/careers" target="_blank">www.awayresorts.co.uk/careers</a>. Good Luck!

Accommodation Assistant

Accommodation Assistant Accommodation Assistant Location: Whitecliff Bay, Isle of Wight Hours: Variable Salary: £12.21 per hour What we need in a nutshell We want you to make our guest accommodation so clean that it sparkles. So clean that when guests open the door for the first time, we can hear them say "Wow!" Who are we? We're not your average holiday company. Our guests come to our UK resorts to experience a world away from the day-to-day and our job is to surprise and delight them at every turn. Want to find out more about our holidays? Check out our website: <a href="http://www.awayresorts.co.uk" target="_blank">http://www.awayresorts.co.uk</a>. Skills, experience and qualities you'll need We need you to deliver delight by cleaning and preparing guest accommodation to our high, high standards - and then a little bit higher! This includes: <ul><li>changing beds</li><li>vacuuming, dusting and cleaning bedrooms and living spaces</li><li>cleaning and restocking bathrooms and kitchens</li></ul>And who knows what else you may find yourself doing. If you're happy to help even when it's 'not your job,' you're our sort of person. One more thing...holidays happen at holiday times, so you will need to work your magic on bank holidays too. If you can demonstrate the following, we'd love to hear from you: <ul><li>Knowing what clean means - which includes attention to detail and getting a genuine thrill from a job well-done</li><li>A friendly and helpful attitude - delightful when you meet guests and good at communicating within your team</li><li>Great at working under pressure</li></ul>It's the icing on the cake if you have experience in a housekeeping role in the hospitality sector. It's about your values too. We have a can-do, fun loving, people centred ethos here at Away Resorts, which is captured by our holiday heroes' mantra of Attentive Amazing Lovers - have a read about it here and decide if it describes you. What we can offer you We look after you with a great range of benefits, including: <ul><li>Competitive Pension</li><li>Discounts on Away Resorts Holidays</li><li>On Park Discounts</li><li>Awards and Recognition</li></ul>Want to join our team? Here's how to apply Just click on the Apply Now button and follow the instructions. To find out more about what it's like to work for Away Resorts, check us out at <a href="http://www.awayresorts.co.uk/careers" target="_blank">www.awayresorts.co.uk/careers</a>. Good Luck!

The Vacancy ️ Closing Date: Wednesday 9th July 2025 at 9:00 AM ️ Interview Date: Thursday 17th and Friday 18th July 2025 (In Person) Are you passionate about creating safer, stronger communities? Do you thrive in a role where every day brings new challenges and opportunities to make a meaningful impact? We're looking for a Housing Officer (ASB) to join our forward-thinking Communities Team. This isn't just a job-it's a chance to make a difference, helping people feel safe and supported in their homes. What You'll Be Doing <ul> <li>Tenancy Sustainability - Responsible for the housing and estate management of a small portfolio of properties</li></ul><ul> <li>Championing Community Wellbeing: Investigate and tackle anti-social behaviour, hate crime, and tenancy fraud head-on.</li></ul><ul> <li>Problem-Solving on the Front Lines: Investigate issues, prepare legal cases, and work alongside legal representatives as required at court hearings.</li></ul><ul> <li>Collaborating for Change: Work closely with internal teams and external partners to deliver real results.</li></ul><ul> <li>Adapting with Purpose: Stay flexible and responsive to the evolving needs of our tenants and communities.</li></ul>About You We're looking for someone who: <ul> <li>Is a natural communicator who listens, empathises, and acts.</li></ul><ul> <li>Is experienced in ASB casework and tenancy management, with a solid grasp of housing or community settings.</li></ul><ul> <li>Confident in legal processes and court representation.</li></ul><ul> <li>A team player who thrives under pressure and works independently.</li></ul>An enhanced DBS check, a valid driving licence and an insured vehicle is required for this role What We Offer We believe in rewarding our team with more than just a salary. Here's what you can look forward to: <ul> <li>32 days annual leave plus bank holidays</li></ul><ul> <li>Holiday purchase &amp; buy-back schemes</li></ul><ul> <li>Team outings with an annual team budget</li></ul><ul> <li>Electric vehicle leasing through Octopus Energy</li></ul><ul> <li>Pension scheme with SHPS</li></ul><ul> <li>Life insurance for pension members</li></ul><ul> <li>Employee Assistance Programme</li></ul><ul> <li>Mental Health First Aiders</li></ul><ul> <li>Healthcare cashback plan via Healthshield</li></ul><ul> <li>Retail discounts</li></ul><ul> <li>Long Service Awards (given at 1 year, 5 years and in increments of 5 years following this)</li></ul><ul> <li>Reimbursement for professional subscription fees</li></ul><ul> <li>Corporate Sponsorship opportunities</li></ul><ul> <li>Reimbursement for HRT pre-paid certificates</li></ul><ul> <li>Reimbursement for annual flu jab</li></ul><ul> <li>Free parking and refreshments</li></ul><ul> <li>Monthly staff compliments raffle</li></ul><ul> <li>Wellbeing calendar of events throughout the year</li></ul>At bdht, we're not just building homes-we're building futures. If you're ready to be part of a team that listens, supports, and empowers, we'd love to hear from you. Apply now and help us build vibrant communities together-one home at a time. bdht reserves the right to close vacancies before the stated closing date where the volume of applications is extremely high. The Company BDHT employs 170 people and is dedicated to providing excellent services to our customers by having excellent staff. We are very much a learning organisation. We have a major commitment to identifying transferable skills within our employees and creating opportunities for individuals to grow. BDHT is a people based organisation and our people are actively encouraged to 'bring their whole selves to work'. The things that are important to you become important to us too. We believe in our people, and actively support them based upon three core themes: 'Look after yourself', 'Look after your colleagues' and 'Look after the business'. We are a great employer who pays fairly and has excellent terms and conditions. But above all we absolutely recognise that good performance is linked to happy staff, so we actively encourage fun and expect that it is part of the normal working day. Our Values Listening Fair Honest Respect Integrity Transparent Inclusive Our Benefits

Housing Officer (ASB)

Site Manager - Disrepair, Damp &amp; Mould Works Location: Stevenage, Camden &amp; Surrounding Areas Salary: £40,000 - £45,000 per annum (negotiable depending on experience), car allowance and fuel card on top Role Type: Full-Time | Permanent About the Role We're seeking an experienced Site Manager to oversee and deliver high-quality disrepair, damp, and mould remediation works within the social housing sector. This is an excellent opportunity to join a forward-thinking team where your expertise will help improve residents' living conditions across Stevenage, Camden, and nearby areas. You'll play a key role in project delivery, site compliance, and client satisfaction, all while ensuring health &amp; safety and quality standards are upheld at every stage. If you're ready to lead with care, skill, and dedication, we'd love to hear from you! Main Objectives of the Site Manager role: <ul><li>Manage day-to-day site operations for disrepair, damp, and mould projects</li><li>Conduct thorough pre- and post-work inspections to ensure scopes are accurate and repairs meet quality standards</li><li>Coordinate subcontractors and operatives to ensure timely and cost-effective delivery</li><li>Build strong relationships with residents, housing officers, and client teams to deliver exceptional customer service</li><li>Ensure all works are compliant with CDM regulations, H&amp;S policies, and company procedures</li><li>Maintain accurate site documentation, including risk assessments, method statements, progress reports, and site photos</li><li>Identify, report, and resolve any issues, delays, or deviations in scope</li></ul>What We're Looking For <ul><li>Proven experience as a Site Manager, preferably within social housing and disrepair projects</li><li>In-depth understanding of construction methods and common defects, especially those related to damp, mould, and structural disrepair</li><li>Confident using tablets and Microsoft Office (especially Word &amp; Excel) for reporting and documentation</li><li>Excellent communication and stakeholder management skills</li><li>Full UK Driving Licence (essential)</li></ul>Desirable Skills &amp; Certifications <ul><li>Asbestos Awareness certification</li><li>Experience with NHF Schedule of Rates</li><li>Ability to manage multiple sites or a team of mobile operatives</li></ul>Essential Certifications <ul><li>Site Management Safety Training Scheme [SMSTS] or Site Supervision Safety Training Scheme [SSSTS]</li><li>First Aid at Work</li><li>CSCS card</li><li>Fire Marshal/ Safety Certificate</li></ul>Why join us? Here are some of the brilliant benefits you could get as a Site Manager: <ul><li>23 days of holiday per year, excluding Bank Holidays (+ get more days with length of service)</li><li>Up to £2,000 reward for successful recommendationsas part of our referral scheme</li><li>Significant savings on daily shopping through our benefits portal</li><li>A welcoming office, snacks, beverages, friendly colleagues and team socials throughout the year</li><li>A supportive culture and a great team with exceptional talent and experience</li><li>Trained Mental Health First Aiders support</li><li>Annual training budget so you can focus on your personal and professional development and much more...</li></ul>About us: At PiLON, we're more than just a business. We are a trusted name in construction, known for our reliability and dedication to the quality of work. Specialising in planned maintenance and refurbishments within the social housing sector, we're excited to welcome you to our rapidly growing team. Apply today for an opportunity to create lasting legacies together! Our customers come from all walks of life, and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. Taking our commitment to diversity seriously, we are proud members of the Black Professionals in Construction Network, a leading organisation focused on promoting inclusion in the built environment sector. If you are driven and reliable and you aspire to make a meaningful impact, we want to hear from you. In return, you can expect support in achieving both your personal and career aspirations, as you'll work with a team that has a strong sense of motivation and pride in what we deliver.

Site Manager Social Housing

Salary: £33,366 - £37,035 per annum Grade: I Contract: Maternity Cover for up to 12 months Hours: Full Time, including an out of hours standby rota to respond to homelessness emergencies within the locality area (additional financial incentives for participation) Location: Malton, with expectations to work across Selby when required Your chance to be at the forefront of homelessness prevention within an ambitious team working towards the start of a new 5 year homeless and Rough Sleeping strategy for the Council. About the Council and the Service Are you driven by a passion for making a real difference in people's lives? North Yorkshire Council is offering an exciting opportunity to join our Housing Needs Service as a Housing Options Officer . In this pivotal role, you'll be at the forefront of preventing homelessness, providing expert advice, and guiding individuals and families through challenging housing situations to secure stable, long-term solutions. You'll play a crucial part in transforming lives, supporting vulnerable households during difficult times, and collaborating with partners to ensure the best outcomes. If you're looking for a rewarding career where your skills and compassion can create lasting change, we'd love for you to bring your talents to North Yorkshire Council. This is an exciting opportunity to work within our new Housing Options team at North Yorkshire Council. The team is part of the new Housing needs Service, which will lead on delivering the Council's homeless and Rough Sleeping strategy and in delivering the Council's bold ambitions around homeless prevention. The role This role will provide an opportunity to be at the forefront of delivering homeless prevention and will play a key role within the team. You will provide a full housing options advice and homeless service to those clients who are in housing need, fulfilling the Councils statutory duties, powers and functions under the relevant homeless legislation. You will play a key role in supporting the objectives of the new Council's Homelessness Strategy and prevent homelessness wherever possible and assist households to achieve sustainable housing solutions. Where required, you will participate in an out of hours standby rota to respond to homelessness emergencies within the locality area, including incidents in temporary accommodation. You will have Knowledge or understanding of current housing issues and solutions in respect of homeless people and experience of assessing need and offering housing advice to the public to achieve effective solutions to housing problems as well as an awareness and knowledge and commitment to equality and diversity and Health and Safety legislation and of safeguarding responsibilities. You will have a track record of dealing with the public in a customer service/advisory capacity . Also the ability to plan, allocate and evaluate workloads, determining work methods to achieve objectives and to seek, evaluate and organise information to aid decision making. You will be able to have difficult conversations and have professional curiosity in your ability to assess customer's circumstances and be able to exchange information to solve problems and make decisions through leading and contributing to meetings and group discussions to solve problems and make decisions. Who We're Looking For: To be successful in this role: Essential • You will bring a passion for delivering high quality services to our customers, often those in the most need, which will meet the needs of our vulnerable communities. • Excellent communication and negotiation skills are a must, The ability to exchange information effectively with colleagues, customers, and external agencies to solve problems and make decisions. The role also requires the ability to work on your own initiative and as part of a team. • IT Skills: Proficiency in using IT systems to manage case files. • Customer Service Skills: Experience in providing housing advice, assessing needs, and offering solutions in a client-focused manner. This is a very challenging role that requires someone who is resilient, has empathy and patience to deal with clients in difficult situations. Desirable • Knowledge &amp; Experience: Understanding of current housing issues, homelessness legislation, landlord-tenant law, and safeguarding responsibilities. Working for us When you join us, you are entitled to our outstanding benefits and wellbeing plan as part of your position. • Holiday entitlement: starts at 28 days rising to 34 days (pro-rata) per year with continued service, plus public holidays. • Pension: save for your retirement with our generous local government pension scheme with a 22.6% contribution. • Fitness &amp; Rewards: Fitness discounts with various gyms across the county. Stay on top of your game and save £££. Lifestyle Savings: explore a huge range of discounts to help you save money across hundreds of the UK's favourite high-street and online retailers. If you would like to learn more about this role and for an informal conversation please contact Victoria Stoker, Housing Options Manager (Selby/Ryedale) on <a href="mailto:Victoria.stoker@northyorks.gov.uk" target="_blank">Victoria.stoker@northyorks.gov.uk</a> or Jennie Young, Housing Options and Support Team Leader on <a href="mailto:Jennie.Young@northyorks.gov.uk" target="_blank">Jennie.Young@northyorks.gov.uk</a> Applying is easy, simply click on apply now, register your details, remove your personal details from your CV and upload by midnight on Monday 7 th July 2025. Key Dates: Closing Date: Monday 7 th July 2025. Interview Date: Week commencing 14 th July 2025 Key Documents: Job Description.docx Total Rewards NYC are committed to directly recruiting staff and will not accept applications nor services from agency suppliers in respect of our vacancies. We are committed to meeting the needs of our diverse community and aim to have a workforce reflecting this diversity. We are also committed to safeguarding and promoting the welfare of children, young people and adults. We expect all staff and volunteers to share this commitment. North Yorkshire Councils' purpose is to deliver services and facilities to the diverse residents and visitors of North Yorkshire. To ensure we deliver inclusive services we strive to have a diverse workforce where everybody can be themselves by respecting differences and embedding equality of opportunity. We celebrate diversity and recognise each other's contributions; we therefore welcome applications from individuals of all backgrounds. Apply now

Housing Options Officer

Salary: £37,035 - £41,511 Grade: JK Hours: 37 Contract: Permanent Location: Harrogate, North Yorkshire Our Service: At North Yorkshire Council, we take pride in maintaining our social housing portfolio of approximately 8,500 homes to the highest standards. The purpose of our Service is to provide quality, affordable, healthy, and sustainable homes that meet the present and future needs of all our tenants and government guidelines in terms of energy performance. The Housing Standards team consists of five closely linked areas of housing expertise: construction, repairs, improvements, contract management, and safety. Each team consists of suitably qualified, skilled, and experienced trade operatives, surveyors, contract supervisors, and Team Leaders, all managed by Housing Standards Managers for each work area. The role: As a Level 3 Surveyor working on our Retrofit Programmes within the Improvement Team, you will play a crucial role in ensuring the council's housing assets are maintained and brought up to the council's energy performance of a C to meet all current statutory, regularity, and legislative standards. We are hiring for senior-level positions and are predominantly experienced around the retrofitting of domestic dwellings or coordination of Capital Works programmes to a high level of engagement and customer care, offering opportunities to contribute to meaningful work and advance your career. The core focus of this job is to assist in the delivery of our housing retrofit programmes to help the Council achieve its goals of bringing its housing stock up to energy performance of C by 2030. The job will require the successful applicant to work within a small team under the Housing Standards Team Leader, Carrying out Retrofit Surveys, working with the council's Retrofit coordinators and trade workforce, along with managing the customer's expectations with excellent communication in the successful delivery of energy efficiency installation measures to ensure that the council's housing stock is brought up to a minimum of EPC C, alongside taking a fabric first approach to ensuring that all properties are free of defects making them a comfortable, affordable and of a decent homes standard. The core focus of this job is the development and delivery of new construction via a l What you will bring: <ul> <li> You will know current best practices in social housing relating to tenant safety and decent home standards, along with a good solid knowledge and proven background in the construction industry. </li> </ul> <ul> <li> Experience in delivering quality housing repair works, a good knowledge and experience of surveying within retrofit or coordination of capital works programmes, along with the current requirements around the delivery of a successful programme. </li> </ul> <ul> <li> Excellent communication and IT skills are essential for this role, both written and oral, with the ability to problem solve and find pragmatic solutions., Tenant liaison is a key essential for this role, along with having an empathetic attitude and good customer service skills. </li> </ul> Essential: <ul> <li> IOSH Managing Safely, Level 4 qualification in Surveying or compliance, e.g. Quantity Surveyor, HHSRS, and Retrofit Accredited. </li> </ul> <ul> <li> Understanding of Building Control and Planning Legislation. Experienced in specifying routine works in domestic properties. </li> </ul> Desirable: <ul> <li> CAD user, NEBOHS, Prince2, HNC Construction and the Built Environment, MCIOB. Knowledge in housing management, project management, disrepair claims, and use of asset management systems. </li> </ul> <ul> <li> Personal Attributes: Proactive, a strong problem solver, and able to work under pressure and manage multiple priorities effectively. High levels of customer care. Able to maintain confidentiality. </li> </ul> What can we offer you? In addition to your salary, we offer a range of great benefits to help you financially and make life a bit easier. These include: <ul> <li> a local government pension scheme with 18.1% employer contribution </li> </ul> <ul> <li> salary sacrifice schemes </li> </ul> <ul> <li> employee discount benefits including shopping, supermarkets, gym discounts and more! </li> </ul> <ul> <li> travel loans </li> </ul> <ul> <li> Health Assured - confidential help and support for your wellbeing </li> </ul>Click on our Total Rewards Brochure at the bottom of this advert to see the full range of benefits. Contact and apply. If you would like to learn more about our role, please contact <a href="mailto:Paul.Cole@northyorks.gov.uk" target="_blank">Paul.Cole@northyorks.gov.uk</a> for an informal conversation. Key dates: Closing date: 13 th July 2025 Interview date: TBC Key Documents: Job Description.pdf Total Rewards Brochure.pdf NYC are committed to directly recruiting staff and will not accept applications nor services from agency suppliers in respect of our vacancies. We are committed to meeting the needs of our diverse community and aim to have a workforce reflecting this diversity. We are also committed to safeguarding and promoting the welfare of children, young people and adults. We expect all staff and volunteers to share this commitment. Apply now

Housing Standards Surveyor

Asset Manager Location: Birmingham, B37 7YE Hours of work: 40 Contract Type: Permanent Reporting to the Head of Asset &amp; Data Management, the Asset Manager will play a key role within a highly supportive and collaborative client account team. This is an excellent opportunity to broaden your expertise in asset management while contributing to the oversight and optimisation of a large and diverse estate. You'll be working alongside a great team, with real scope to learn, grow, and make a meaningful impact across a high-profile environment. Job Description In this role, you will be responsible for driving and evolving the asset management framework, helping to shape the client's strategic approach to the performance, planning, and lifecycle optimisation of their M&amp;E and Fabric assets. Your input will span operational, tactical, and strategic levels, requiring a clear understanding of how asset data and insights influence service delivery outcomes. Success in the role will depend on a strong foundation in asset management principles and practical experience in a TFM environment. A solid understanding of technical services delivery will support your ability to collaborate effectively with stakeholders, influence decision-making, and deliver meaningful improvements to asset performance across the estate. Key Responsibilities <ul> <li>Engage with the client and support understanding of responsibilities through tailored training materials</li> <li>Focus on assurance, assessing performance of the asset management system and identifying root causes of any issues</li> <li>Monitor asset performance to ensure it aligns with expectations, investigating any deviations</li> <li>Own and maintain action tracking via Monday.com, supporting workstream leads</li> <li>Convert CAD drawings to PDF and manage data entry across multiple systems</li> <li>Prepare site packs for surveyors and compliance managers, and support with regulatory translations (e.g. SFG20)</li> <li>Maintain effective relationships with internal teams and external subcontractors while supporting general administrative tasks</li> </ul>Professional and Personal Competencies/Qualifications <ul> <li>Proven experience as an Asset Manager, ideally within the FM industry</li> <li>Strong project management and problem-solving skills</li> <li>Highly analytical and data-driven with strong attention to detail</li> <li>Customer-focused and self-motivated with a proactive approach</li> <li>Advanced Excel skills, including pivot tables and VLOOKUPs</li> <li>Proficient in Microsoft PowerPoint and Word</li> <li>Holds a Technical Engineering degree (or equivalent) and a current IAM Certificate in Asset Management</li> </ul>UK The Company ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government's Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work. If you have any further queries regarding this role, please contact the Resourcing Team by emailing <a href="mailto:resourcing.team@uk.issworld.com" target="_blank">resourcing.team@uk.issworld.com</a> Please click on the following link for more information on this role: Job Description If you are interested in learning about other opportunities at ISS, please join our Talent community by clicking on the following link: TalentPlace To find out more about what we do click here - <a href="https://www.uk.issworld.com/" target="_blank">https://www.uk.issworld.com/</a>

Strategic Asset Manager

Job Description Housing &amp; Homelessness Review Officer £44,331 - £47,532 About the Role: We are seeking a highly motivated and experienced S202 Review Officer to join our dynamic Homelessness Prevention &amp; Advice Service (HPAS). You will be responsible for carrying out statutory reviews under Section 202 of the Housing Act 1996, ensuring that all decisions are legally robust, fair, and comply with the relevant legislation, guidance, and case law. You will work closely with housing needs officers, legal representatives, and external agencies, providing written decisions that reflect detailed analysis and sound judgement. Your expertise will help shape outcomes that directly affect the lives of those facing housing challenges in our borough. Your workload will vary between PVI and PVII Reviews, experience in both areas preferable. Key Responsibilities: Conduct thorough and independent reviews of homelessness decisions under S202 of the Housing Act 1996 Ensure that all decisions are legally compliant, clearly reasoned, and communicated effectively Liaise with internal teams and external partners to gather relevant evidence and ensure procedural fairness Keep up to date with housing legislation, case law, and statutory guidance Contribute to continuous service improvement and policy development within the housing service About You: We're looking for someone who has: In-depth knowledge of the Housing Act 1996 (as amended), Homelessness Reduction Act 2017, and associated case law Proven experience of carrying out complex statutory reviews Excellent analytical, decision-making, and written communication skills Strong organisational skills and the ability to manage competing priorities A commitment to delivering high-quality, customer-focused services in a diverse borough Why Work with Us? We've been working hard to make Newham a great place to work. We will offer you: <ul> <li>A competitive package of up to £47,532</li> <li>Flexible working arrangements and the opportunity to work from home</li> <li>Permanent and stable senior leadership with a consistent vision.</li> <li>Tailored, on the job training developed through personal 1-2-1's and analysis of cases, in order to create a culture of continual learning</li> <li>Wellbeing service, leisure and discount benefits (Council scheme).</li> <li>Travel season ticket loan, cycle scheme, Local Authority pension.</li></ul>TO APPLY To apply please submit your CV and a supporting statement through our recruitment portal. The supporting statement should demonstrate how you meet the relevant requirements listed in the person specification section of the job description. This should be no more than 3 sides of A4. ***Applications containing only a CV or those with less than 24 months experience in a Local Authority Housing Needs Service are likely to be rejected*** To view the Job Description and Person Specification please click the link below: Please view JD here Shortlisting decisions will be based on candidates' relevant experience and on candidates' suitability for the role in line with the person specification, as described in your supporting statement. Please attach your supporting statement, explaining in no more than x3 A4 sides why and how you meet the criteria for this role. Closing date for applications is 8th July 2025. Please contact <a href="mailto:Olcay.Aniker-Lumley@newham.gov.uk" target="_blank">Olcay.Aniker-Lumley@newham.gov.uk</a> for further information regarding the role Additional Information We are committed to creating an inclusive, anti-racist environment for all. When you apply for a job at Newham, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. If you share our vision and values, and you bring the experience and skills we need, that's all that matters to us. The London Borough of Newham has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check. Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role. We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload. The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by <a href="https://www.cifas.org.uk/fpn" target="_blank">https://www.cifas.org.uk/fpn</a>. About Us The London Borough of Newham is located only 5 miles east of London. It is well positioned with access to all major networks in London and the south east. It is well connected by public transport with, bus, tube and DLR. When the Crossrail service opens it will call at Custom House close to our council offices and also Stratford station and from there to central London. The London City Airport which serves major European cities is located at Royal Albert Dock. Newham has the youngest overall population in the country. It was one of the six host boroughs for the 2012 Summer Olympics and contains most of the Olympic Park including the London Stadium. It has a thriving arts quarter with the Theatre Royal Stratford East offering excellent entertainment for all the family. There is the University of East London which has two campuses in Newham, one in Stratford and another next to the regenerated Royal Albert Dock. It also has a large Westfield shopping Centre in Stratford which has all the major retailers there.

Housing & Homelessness Review Officer

Overview Believe in People? The best people have one thing in common. They care. At Change Grow Live, our commitment to making a difference in the lives of those who use our services is unwavering. We provide support, respect, and a safe environment, where we tailor our approach to each individual's needs to find the best treatment and support options. Guided by our core values of being open, compassionate and bold, our team embodies these principles daily, striving to empower individuals to reshape their lives, foster personal growth, and embrace life to its fullest. Are you wanting to develop your career in positively impacting the lives of individuals who use our Coventry service? If you are a team player genuinely interested in making a difference, we invite you to join our vibrant Coventry team. We are recruiting for a Recovery Coordinator to work across key areas, including Alcohol and Opiate Teams, a Women's Worker, an Outreach Worker, and a Criminal Justice Worker. These roles provide tailored support, empowering individuals on their recovery journey. We are looking for individuals who have the skills and experience to assess and engage with our service users, ensuring that they access the right intervention at the right time, in a way that best meets their needs. Location: Coventry Full Time Hours: 37.5 per week Full time Salary Range: £27,861.26 - £32,002.35 dependent on experience (based on full time hours, pro rata for part time hours) Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours. Responsibilities About the Role: <ul><li>Provide unwavering support to service users from their initial contact with our service throughout their treatment and recovery journey.</li><li>Implement tailored interventions aimed at reducing the harm caused by opiate use, either through group sessions or one-on-one engagement.</li><li>Ensure service users receive a comprehensive, recovery-focused detoxification plan, including pre-detox preparation and post-care support.</li><li>Collaborate with other organisations and the community to enhance the recovery resources available to service users by referring them to mutual aid groups and other networks.</li><li>Advocate for the involvement of family members, service users, and the community.</li><li>Serve as a voice for service users in accessing partnership services.</li><li>Work closely with service users to facilitate their social (re)integration, enabling them to lead fulfilling and purpose-driven lives. This includes promoting recovery, resilience, peer support, and self-determination.</li></ul>About You: <ul><li>Possess knowledge and experience in delivering interventions for service users affected by opiate use.</li><li>Excel in both verbal and written communication, with proficient IT skills.</li><li>Demonstrate proactive qualities, working independently with excellent time management and prioritisation skills.</li><li>Hold a strong understanding of mental health interventions, services, and best practices.</li><li>Thrive as a supportive team player with exceptional interpersonal skills, capable of collaborating with a diverse range of professionals, agencies, and internal/external stakeholders.</li><li>Exhibit the ability to navigate change effectively, always prioritising the needs of service users.</li><li>Recognise the significance of information governance processes and commit to adhering to all necessary safeguards.</li><li>Pursue continuous learning opportunities to enhance your professional knowledge and skills, while also contributing to the growth and development of your colleagues.</li></ul>What We Offer: <ul><li>25 days of annual leave (plus bank holidays), increasing annually for first five years.</li><li>A dedicated 'Wellness' hour each week, access to a 'Wellness' hub, and an Employee Assistance Programme.</li><li>Participation in a contributory pension scheme.</li><li>A wide range of benefits, including discounts for shopping, cinema, holidays, and more.</li><li>A warm and supportive team environment.</li><li>Extensive training, career development, and progression opportunities.</li><li>Refer a Friend Scheme.</li></ul>Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role. If you require sponsorship, please note that this role is not eligible for a Health and Care Worker visa. You may be eligible for sponsorship under the Skilled Worker route but must meet the minimum salary requirements for the role. You can find out more here Skilled Worker visa: Overview - GOV.UK (<a href="http://www.gov.uk" target="_blank">www.gov.uk</a>) Ready to Begin Your Journey with Change Grow Live? Apply today! Salary Range (pro rata if part time) CGL points 23 to 28 (£27,861.26 - £32,002.35) ILW / OLW /Fringe N/A - Outside London Weighting Area Closing Date 8/7/2025 If you have any questions on this opportunity that you would like to talk through please contact us using the below details: Emma Garbett | <a href="mailto:emma.garbett@cgl.org.uk" target="_blank">emma.garbett@cgl.org.uk</a> This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

Recovery Coordinator

We are The Housing Network (THN), a private Limited Company with a purpose. We exist to provide 'More than a Roof', because when life is at its toughest, we believe everyone deserves a safe and stable place to rebuild their lives. Homelessness is a vast and complex issue that does not have a single solution. In understanding that reality, we've learned the importance of perspective; appreciating that if we continue to innovate, collaborate, and give our best, we are playing our part in making a vital difference. We are a team that is absolutely committed to innovate, excel and be dependable in all that we do. Working hard together to achieve our mission of providing Better Accommodation, Better Support, Better Partnerships, and as a result Better Business. Role Overview - What is it? To lead one of our local teams in the delivery of various supported housing services, including our new Active Opportunity Pathway (AOP) for those experiencing multiple disadvantage / severe multiple disadvantage and/or temporary accommodation for individuals or families. You will be an experienced supported housing professional who is familiar with leading, supporting and managing teams (in a hands-on way) to help those experiencing multiple disadvantage and complex needs to overcome barriers to achieving greater independence. You will have an in-depth knowledge of best-practice, including assertive outreach when working with vulnerable people or families facing homelessness, who require support with mental-health, substance misuse, a history of offending and other needs. Using your knowledge and skills to help us create one of the most effective outcomes-focused services in the sector, adhering to the Making Every Adult Matter principles (MEAM). You will be familiar with and have experience of effectively supporting teams to work in a strength-based and trauma informed way. Taking personal pride and ownership in supporting your team (and the wider department / organisation) develop those approaches in support of helping residents achieve outcomes far beyond their expectations. You will have worked in an accommodation-based setting such as a hostel, with significant experience of providing intensive housing management, and tenancy management tasks for services accommodation approx. 100 people. Drawing on your knowledge of safeguarding, housing benefit, Universal Credit and mental health, drug and alcohol specialist interventions to support your team to perform at the highest level, meeting and exceeding the expectations of internal and external stakeholders. This is a new role in a specialist team and not one which will see you stepping too far back from those who we support. So, you will not only be managing the team but also supporting a small complex caseload yourself and representing at MDT meetings. This also involves participating in the Out of Hours On Call rota and working some weekends/public holidays. You will be joining us at a very exciting time as we pursue significant growth across our services to develop accommodations options integrated with support, giving you a unique opportunity to use your knowledge and experience to help shape an amazing service for the future. To act as an ambassador for The Housing Network, to promote its mission and values. Being respectful and kind is at the heart of everything that we do. Main Duties - What needs to be done? Staff management Elements: <ul><li>Actively support your team to deliver a high quality and the most effective and efficient service possible, ensuring they place our residents at the heart of all that they do as they help them achieve sector-leading outcomes.</li><li>Provide a positive role model to your team as you support and motivate them to develop and progress in their role.</li><li>Manage and administer an effective high-performance culture through regular 1:1s, objective setting and appraisals, providing additional support where necessary to overcome challenges and barriers.</li><li>Support your team to seek out opportunities for knowledge development and skill improvement, reviewing its relevance against organisational policies and budgets.</li><li>Participate in the 'Managers on Call' rota to ensure that a point of escalation is available to your team in the event of a serious incident, out of hours.</li><li>Lead on the accurate and effective management of relevant budgets and performance to ensure optimum delivery against organisational objectives; occupancy levels, void reduction, HB income maximisation and delivering support hours. </li><li>Fulfil all mandatory line management responsibilities (e.g. annual leave and sickness management), providing strong leadership throughout the entire employee life cycle in accordance with the organisation's People policies.</li><li>Provide Reflective Practice and create a positive culture of inclusion where your team feel able to engage and offer constructive challenge and feedback.</li><li>Lead on ensuring all aspects of service and property compliance and H&amp;S are maintained at appropriate levels at all times, escalating concerns without delay to senior management.</li><li>Lead on the monitoring and delivery of all relevant contract performance elements, supporting your team to proactively engage with the meeting (and exceeding) of those measures.</li><li>Maintain oversight across all safeguarding matters for the service, leading on engagement with external stakeholders and multi-disciplinary teams, attending case review meetings where appropriate.</li></ul>Support Elements: <ul><li>Ensure you and your team employ an assertive outreach, strength-based and trauma-informed approach to building trusting relationships with residents, using that to help create accurate, realistic and meaningful (outcome focused) support plans.</li><li>Use your knowledge and experience of working with people experiencing homelessness and multiple disadvantage to support your team in identifying and capturing risks, to help design mitigation strategies and inform coping mechanisms.</li><li>Support and challenge your team to engage pro-actively and effectively with residents to help them identify barriers which are preventing them gaining greater levels of independence.</li><li>Uphold the highest levels of safeguarding awareness and protection for individuals, residents, colleagues and the wider community. Working within local frameworks to ensure policies and reporting mechanisms are applied correctly.</li><li>Ensure all team members are up to date with training in line with the organisation governance framework and related policies</li><li>Quality ensure accurate records maintained by the team of all support engagements, support plans, risk assessments and other support pathway elements, using them to support appropriate partnership working with local partner agencies.</li><li>Champion the principles of trauma-informed engagement and support across the service and wider organisation, helping colleagues develop their skills and communication approaches to support the achievement of outcomes.</li><li>Encourage the team to take time to engage pro-actively with all residents in the scheme, using the less formal engagements to help deepen the understanding and effectiveness of support plans and achievement of outcomes.</li><li>Work with senior leaders to engage pro-actively with local multi-disciplinary health and housing teams and network groups, seeking to maximise outcomes for individuals and build added value into the service as a whole.</li><li>Ensure all types of engagement with residents either individually or in group sessions, is recorded all in THN's digital support system.</li><li>Oversee all caseloads held by the team (support plans / risk assessments), ensuring that all residents receive and engage with appropriate amounts and types of support suitable for their needs.</li><li>Work in a non-risk averse and non-judgemental way, helping residents understand the negative impact of their behaviours, then providing harm reduction information and advice where necessary.</li><li>Act as a positive role model for residents and the team, using a strength-based approach to helping them set realistic (but aspirational) goals, prompting, encouraging and motivating them to make them a reality.</li></ul>Intensive Housing Management: <ul><li>Work with colleagues at service and organisational level to ensure maximum levels of service utilisation and efficiency, including the processing and review of referrals in a non-risk averse and balanced community way.</li><li>Lead on the process of referral management, support / needs / risk assessment, and recording of all relevant findings accurately in THN's digital support management system at the first point of resident contact.</li><li>Ensure that the team supports residents to understand and complete all necessary tenancy documentation and service entry requirements, recording them as required in THN's various housing management systems.</li><li>Support the team to take ownership of any rent management matters for residents, helping them to understand the importance of appropriate money management and to take necessary action to avoid arears, which will involve administration of housing benefit claims.</li><li>Support the team with welfare benefit queries and money management skills to maximise rental income,</li><li>Ensure regular accommodation inspections are completed in line with regulation for multiple floor buildings, encouraging the team to use this opportunity to help residents develop further independent living skills (e.g. reporting of repairs) whilst ensuring all necessary compliance and Health and Safety requirements are met.</li></ul>General Elements: <ul><li>Proactively engage in the wider supported housing / homelessness pathway network within the service area, balancing workload / time to ensure engagement is manageable and effective.</li><li>Accurately prepare KPI / performance reports and data in line with commissioning agreements, using that data to inform contract monitoring processes.</li><li>Engage within all relevant organisational KPI / performance management processes, preparing and presenting data and reports as required.</li><li>Maintain all aspects of operational performance at the highest levels, working in a timely / innovative way to address any issues of underperformance.</li></ul>Relationships - Who will I be working / engaging with? <ul><li>Internal - Other AOP service colleagues (e.g., concierge, support workers) / Maintenance and Facilities Teams / Head of Service and Senior Leadership Team / Residents. </li><li>External - Local Authority Housing Options and Temporary Accommodation teams / Third Sector Partners / Statutory Partners (e.g., Police and Probation) / Housing Benefit Officers / DWP and Employment Partners etc.</li></ul>Competencies - Who with and your skill level? <ul><li>Experience of leading a team in a supporting people setting</li><li>Extensive and demonstratable knowledge and experience of working with people (including families) experiencing homelessness and multiple disadvantage such as mental health, drug and alcohol</li><li>Extensive and demonstratable experience of working in large accommodation-based services, with specific reference to effective rent management, housing benefit and accessing positive move-on options.</li><li>Proven abilities to work in a strength-based and trauma-informed way for the benefit of individuals and families, helping them to achieve a level of positive housing, health and wellbeing outcomes beyond their expectations.</li><li>Experience of quality assurance in relation to completing and managing accurate support plans and risk assessments, which inform design and implementation of engaging and impactful support activities for Families and singe people.</li><li>Extensive and demonstratable knowledge and experience of maintaining the highest standards of safeguarding for vulnerable people.</li><li>Comfortable and familiar with working in a non-risk averse way.</li><li>Knowledge and experience of best-practise and current approaches (e.g. adverse childhood experiences) to deliver effective intervention and therapeutic engagements for people with mental health and drug and alcohol support needs.</li><li>Highly developed ICT skills and familiarity with digital support management systems, and personal abilities and focus on maintaining accuracy at all times.</li><li>Excellent written / verbal communications skills, with the confidence to engage with external partners and stakeholders for the benefit of residents, the service and organisation as a whole.</li></ul>General and Additional <ul><li>The responsibilities contained within this job description are indicative, but not exhaustive. As the role develops, the requirements of the post may change, and as such the post is subject to review in discussion with the post holder.</li><li>The post holder may be required to undertake other duties from time to time as the organisation may reasonably require which are commensurate with the grade of the post.</li><li>The post holder shall comply with the organisation's policies and procedures, ensuring appropriate actions and reporting protocols are followed at all times.</li><li>The post holder shall attend regular staff or other related meetings, contributing positively where appropriate and relevant.</li><li>Travel across the UK may be required from time to time to support the delivery of role requirements, with you holding a full UK driving licence and access to private vehicle for business use when required.</li><li>An Enhanced Disclosure is required for this position.</li></ul>We believe our values should reflect in our behaviour towards our colleagues, partners and residents while we work to achieve our Strategy 2024&gt;29. These values are to be; Innovative, Dynamic, Dependable, Respectful, and Kind. The Housing Network is committed to eliminating discrimination and encouraging diversity amongst the workforce. We aim to be an equal opportunities employer and we are determined to ensure no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable. As an employer we welcome applications from candidates with lived experience, demonstrating our commitment to capturing the value of "expertise by experience" and providing More than a Voice for our residents. All job offers are subject to a DBS check (level to be advised through the hiring process).

Supported Housing Manager

The Vacancy Platform Housing Group is one of the largest social housing providers in the Midlands and we are looking for experienced housing professionals to lead our Localities team. We're looking for a confident and committed Housing Operations Manager to lead a dedicated neighbourhood team in the Leicestershire area with responsibility for two of our high-rise housing schemes in Leicester. This is a fantastic opportunity for an experienced housing professional to take on a high-profile role, overseeing day-to-day housing operations and building strong, safe, and engaged communities for our customers. Our customers and communities are our reason for being and this role will focus on building better neighbourhoods that people want to live in and improving tenancy sustainability, making Platform the landlord of choice. As a Housing Operations Manager, you'll line-manage a small but high-performing team of Neighbourhood Officers and our High-Rise Team Leader and Coordinators, ensuring service excellence, case oversight, and collaborative working across multiple departments. You'll be the go-to contact, at times, for case escalation, complex tenancy matters, and key external stakeholder engagement - including police, fire services, adult social care, and compliance teams. You'll also work closely with fellow managers to ensure our policies are up to date, legally compliant, and aligned with Platform's wider strategy and best practice. You'll take the lead on customer complaints and enquiries from elected members, using these as opportunities to share learning and drive continuous improvement across teams. You'll be responsible for ensuring your team operates safely and compliantly, including in areas such as Fire and Building Safety, Health &amp; Safety, lone working, and gas safety. Safeguarding and domestic abuse awareness will also be key, and you'll play a vital role in promoting good practice and supporting effective case management across your team. About You You'll bring strong housing management experience, a proactive approach to leadership, and a firm understanding of the complex needs of high-density housing environments. You'll be comfortable navigating anti-social behaviour, safeguarding concerns, domestic abuse cases, and tenancy disputes - providing guidance and accountability at all stages. To join our team, you'll also have; <ul> <li>Proven leadership experience in a housing or neighbourhood services role</li></ul><ul> <li>A confident decision-maker with the ability to manage sensitive, high-risk or urgent tenancy cases</li></ul><ul> <li>Strong knowledge of tenancy and housing law, and up-to-date working practice</li></ul><ul> <li>Excellent collaboration and influencing skills, with experience working across functions and with external partners</li></ul><ul> <li>A commitment to delivering inclusive and customer-focused services</li></ul><ul> <li>Experience supporting and developing frontline teams through effective coaching, support, and performance management</li></ul>You'll also be available to be on the on-call rota to ensure out of hours emergency response to situations in the High Rises. Please note a basic DBS will be required. The Company Join us and find your purpose at Platform! Working with us is more than just a job, you will be joining an amazing organisation that values you and your contribution, and where you can truly make a difference and change people's lives. You will join the largest social housing association in the Midlands. We're much more than just houses; we build homes, strong communities, and make a real and positive difference to the lives of our customers. We recognise the unique and individual needs of people, so if you are interested in this role but would like to explore a different way of working to the standard Monday to Friday, 9-5 approach, then please highlight this on your application or discuss it with us at the interview stage. After all, we want to attract the best people to work for us and we know that one size does not fit all. Platform is a great place to work, we offer lots of opportunities for you to get involved, share ideas and shape what we do - from networking groups through to fun community and social events. This is an exciting time to join us, that will provide you with real exposure to the wider dynamics of a truly modern housing association that will play a major part in delivering our 5-year corporate strategy. If we receive a high number of applications, this vacancy may expire prior to the closing date. Please apply early to avoid disappointment. Platform Housing Group are committed to building a healthy, vibrant and inclusive organisation that treats people with respect and creates opportunities for all. Why Work Here? Benefits Great opportunities for further development and training Up to 28 days holiday plus bank holidays Workplace pension with employer contributions of up to 12% Company van and uniform Depending on role Flexible working arrangements with remote working widely available iPad and mobile phone Depending on role Our Values People Matter We put colleagues and customers at the heart of all we do. Valuing difference, we are free to challenge each other and are open and honest in our relationships. Own It We say what we'll do and then we do it. We listen, understand and are empowered to make decisions. We look for our own ways to learn and adapt and focus on what we can do. One Team We are connected, collaborative and in it together. We want everyone to reach their potential and be the best they can be. We actively support each other to make this happen. Be Brave We are curious and courageous. We look for better ways to do things, are comfortable trying them and learn quickly. We are not afraid to stand out from the rest and celebrate our successes.

Housing Operations Manager (High Rise)

Job title:Housing Officer Salary: C3 *GBP*31,067 - *GBP*32,654 pro rata Hours: Full Time (37 Hours) and Part time (16 &amp; 21 hours) available Contract: Permanent Location: Hybrid working various locations As a Housing Officer you will thrive on providing quality housing management services to meet the needs of customers, making a positive contribution to the social and physical environment of the area managed. You will be customer focused and motivated to give the best possible service in the communities we serve. You will strive to deliver an efficient customer focused service, ensuring maximum performance levels and continuous improvements in all areas of housing management services, supporting Housing Leeds ambition to be the best local authority housing provider in the UK. Leeds City Council is one of the largest employers in the region with over 14,000 employees. We seek to recruit and develop talented individuals who embody our council values and ambitions . About you As a Housing Officer, you will bring to the role: <ul> <li>Take ownership and responsibility for the social and physical environment of a defined geographical service area.</li> <li>Ensure that the estate environment is maintained to a high standard.</li> <li>Be responsible for the achievement of performance targets within a defined geographical area.</li> <li>Be responsible for maximising various income streams to the authority and our tenants, including housing and other benefits.</li> <li>Deal with issues of anti-social behaviour, nuisance and work with other agencies to help create safe and sustainable communities.</li> <li>Enforce tenancy conditions where appropriate.</li> </ul>About the role The role delivers of housing services for a geographical area or citywide strategic housing function, ensuring that tenancy management services including rent collection, lettings, tenancy and estate management and resident engagement are delivered to an exceptional standard. As our next housing officer you also be responsible for managing relationships with other council services, e.g. environmental teams, Leeds Anti-Social Behaviour Team and key external partners, e.g. health, police, third sector to ensure that the wider needs of residents and communities are met. What we offer you We take pride in offering the best employee experience, with benefits including: <ul> <li>a competitive salary and annual leave entitlement plus statutory holidays</li> <li>membership of the West Yorkshire Pension Fund with generous employer contributions</li> <li>flexible and hybrid working arrangements subject to service requirements</li> <li>a clear career pathway and continuing professional development opportunities</li> <li>a range of staff benefits to help you boost your wellbeing and make your money go further</li> </ul>How to apply Apply for this job online by completing the online application form. Read our guidance for further advice. Please check your information carefully and ensure you complete all sections before submitting your application. We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We promote diversity and want a workforce that reflects the population of Leeds and the communities we serve. Leeds City Council is recognised in Stonewall Workplace Equality Index 2024. We are also an Age-friendly Employer, a Mindful Employer and a Disability Confident Leader. All new Leeds City Council appointments are made subject to the satisfactory completion of a six month probationary period. This role is based in the UK. Home Office guidance states that candidates must evidence their right to work in the UK prior to commencing employment, either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa. If you do not have the right to work in the UK, candidates must consider their own eligibility for sponsorship for a particular role through the Skilled Worker route before applying.To be eligible for sponsorship you'll usually need to be paid the 'standard' salary rate of at least *GBP*38,700 per year or meet one of the other eligibility criteria. For more information visit Skilled Worker visa on the government website. Please ensure you are eligible before applying. Job Description Job Purpose: To provide quality housing management services to meet the needs of customers, making a positive contribution to the social and physical environment of the area managed. Customer focused and motivated to give the best possible service in the communities we serve. To deliver an efficient customer focused service, ensuring maximum performance levels and continuous improvements in all areas of housing management services. Principal Responsibilities: <ul> <li>To take ownership and responsibility for the social and physical environment of a defined geographical service area.</li> <li>To ensure that the estate environment is maintained to a high standard.</li> <li>To be responsible for the achievement of performance targets within a defined geographical area.</li> <li>To be responsible for maximising various income streams to the authority and our tenants, including housing and other benefits.</li> <li>To deal with issues of anti-social behaviour, nuisance and work with other agencies to help create safe and sustainable communities.</li> <li>To enforce tenancy conditions where appropriate. Supervise and manage staff as required</li> <li>Provide appropriate advice and support to customers.</li> <li>To ensure the Councils safeguarding procedures are followed where appropriate.</li> <li>To actively develop and promote tenant engagement and involvement through a variety of different approaches.</li> <li>To work with partner services, elected members and local communities to deliver and develop services and improvements in a defined area.</li> <li>To work within Council policies and procedures including data protection and financial regulations.</li> <li>To ensure the Council health and safety policies and legal requirements are adhered to.</li> <li>To contribute to the development, review and improvement of policies and strategies in line with current legislation and best practice.</li> <li>To support the achievement of equality and diversity in both employment and service delivery including the promotion of equality of opportunity</li> <li>Promote and deliver the priorities, values and objectives of Leeds City Council at all times</li> <li>Flexible and adaptable to change to assist other services as required commensurate to grade </li> <li>Participate in appraisal, training and development activities as necessary to ensure up to date knowledge and skills</li> <li>Improve own practice through observation, evaluation, discussion with colleagues and development programmes.</li> <li>To work collaboratively with colleagues, knowing when to seek help and advice.</li> <li>Contribute to the overall ethos, work, and aims of the service by attending relevant meetings, training days/events as requested.</li> <li>Be aware of and comply with Leeds City Council policies and procedures e.g. child protection, health, safety and security, confidentiality and data protection, reporting all concerns to an appropriate person</li> <li>Be aware of and support difference and ensure equality for all working in an anti-discriminatory manner, upholding and promoting the values, standards and equal opportunities of Leeds City Council.</li> <li>Recognise and appropriately challenge any incidents of racism, bullying, harassment or victimisation and any form of abuse of equal opportunities, ensuring compliance with relevant policies and procedures.</li> <li>The Council has adopted a flexibility protocol and this role will be expected to work within these parameters.</li> <li>The duties outlined are not meant as an exhaustive list and will also comprise any other duties within the spirit of the post commensurate with the job evaluation outcome for this post.</li> </ul>PERSONAL SPECIFICATION ESSENTIAL REQUIREMENTS: It is essential that the Candidate should be able to demonstrate the following criteria for the post within the context of the specific role duties and responsibilities: Candidates will only be shortlisted for interview if they can demonstrate on the application form that they meet all the essential requirements. Method of Assessment will be through one or more of the following Application Form, Test, Interview or Certificate. Qualifications and Knowledge <ul> <li>Knowledge of the role of the Council Housing Service and its responsibilities in managing homes and communities.</li> <li>Knowledge of current housing issues, legislation, policies and local strategies and initiatives.</li> <li>Awareness of customer engagement opportunities, enabling customers to help design and evaluate services.</li> <li>A good understanding of equality issues in the day to day delivery of services.</li> <li>Knowledge of the Council Allocations and Lettings procedures.</li> <li>Knowledge of effective income management practices.</li> <li>Knowledge of effective anti-social behaviour remedies and best practice.</li> <li>Awareness of how social and environmental conditions affect quality of life.</li> </ul>Specific Skills and Competencies <ul> <li>To be able to communicate effectively with customers, colleagues, elected members and all other partners</li> <li>Able to supervise and manage colleagues</li> <li>Able to use a wide range of communication tools appropriate to the customers preferred method.</li> <li>Able to show empathy, act tactfully and sympathetically with customers over a range of issues</li> <li>Able to manage competing demands and priorities to meet deadlines.</li> <li>Able to make objective decisions in the interests of achieving local priorities.</li> <li>Able to input, maintain and retrieve information accurately from a variety of sources.</li> <li>Able to objectively investigate and clearly report (in writing or verbally) on a range of issues.</li> <li>To work within budgets.</li> <li>Able to adapt behaviours to achieve positive outcomes</li> </ul>Experience <ul> <li>Experience of working with other agencies to achieve positive outcomes for customers.</li> <li>Experience of supervising colleagues</li> <li>Experience of taking and responding to a broad range of customer enquiries.</li> <li>Experience of playing a key role within a community.</li> <li>Experience of the working with the public.</li> <li>Experience of working to deadlines and adapting to competing priorities</li> <li>Experience of working in a busy customer focused team.</li> <li>Experience of working with a range of computer software packages including Microsoft Office</li> </ul>Behavioural <ul> <li>Committed to continuous improvement.</li> <li>Ability to understand and observe Leeds City Council Equal Opportunities Policy.</li> <li>To carry out all duties having regard to an employee responsibility under Health &amp; Safety Policies.</li> <li>Willingness to actively participate in training and development activities to ensure up to date knowledge, skills and continuous professional development.</li> <li>Understand and embrace our values, behaviours and codes of conduct.</li> <li>Commitment to personal learning and development </li> </ul>

Housing Officer (Neighbourhood Management) X2 £37,741 to £41,182 per year inclusive + essential car user up to 19.7% employer pension contribution Job Ref P1287 - Permanent Full-time,37 hours per week Job Ref P1291 - 12 Months Fixed term, providing cover for an internal secondment, 37 hours per week Flexible working options, Hybrid Working with Partial home working available About the role Our Housing Service are responsible for managing and maintaining 5000 properties including sheltered housing, temporary accommodation as well as general needs tenancies. This post is based within our Neighbourhood Management Team within Tenancy Services section. About you In these posts you will be responsible for several functions related to estate and tenancy management for secure and introductory tenants. Main duties within the role includes management of nuisance cases, tenancy breaches and successions and assignments with a strong emphasis on tenant and leasehold consultation and participation within the responsibilities of these posts. You will work with a wide range of stakeholders as well as voluntary sector agencies who provide support and advice to tenants and with Councillors on issues related to their ward. You must be educated to degree level or have 3 years previous experience of working in social housing in a front line service managing casework. Working knowledge of relevant legislation and legal procedures relating to tenancy management is essential for this role. A BTEC or equivalent in a Housing related subject is desirable as is demonstrable experience and commitment to tenant involvement and empowerment. You must be an excellent communicator, be IT literate and ideally be able to use a housing software system. You will be required to attend occasional evening meetings and evening working as needed from time to time. There is a requirement for you to also be available as part of the councils emergency planning arrangements subject to service requirements. Post is subject to a Basic Disclosure Check. St Albans is a unique English Cathedral City with a colourful history which can be seen in the Roman remains and variety of beautiful architecture, heritage sites and conservation areas. Set within green belt, off the M25, A1M and M1 the District includes a cathedral, vibrant city centre and thriving villages. Our centrally located offices in the city are near to the station (London St Pancras 20 minutes), shops and restaurants. In short it is a great place to live and work. In addition to working within a great team and a comprehensive salary you will have access to: <ul><li>28.5 days basic annual leave (increasing with service) + bank holidays.</li><li>Local Government Pension Scheme - current employer contribution up to 19.7 percent employer contributions</li><li>Flexible working options</li><li>Staff Parking Permit</li><li>Reimbursement of professional fees</li><li>Comprehensive development and training</li><li>Discounted membership at selected local sports and fitness centres</li><li>Access to discounts and benefits via online platform</li></ul>This post is subject to a Basic Disclosure Check. Please select the apply button on the vacancy and follow the steps below: <ul><li>Complete an online application and in the supporting statement section, ensure you explain what you would bring to the role and how you meet the essential criteria in the person specification. </li><li>Provide an up-to-date CV (no more than three sides of A4), explaining any gaps in employment.</li></ul>A detailed job description and person specification are published on the advert for this role. The person specification sets out the criteria we use to assess applicants. The Council reserves the right to reject applicants at the shortlisting stage, where the application process has not been completed correctly. For further information and to learn more about the council visit our website. Closing date for applications: Monday 30 June 2025 Interviews are scheduled for w/c: 7th July 2025 NOTE: Interviews are conducted throughout the application process. We reserve the right to close the vacancy at an earlier date and we strongly encourage you to submit your application as soon as possible. REF-222 327

Housing Officer (Neighbourhood Management) X2

Relief Mental Health &amp; Wellbeing Practitioner - Intensive Housing Support Service Location: Aberdeen Pay: £12.50 plus £1.51 holiday pay = £14.01 p/h Relief - hours as required If you are looking for a rewarding career and to work within an epic team that will help you grow and thrive, then you have come to the right place. Working within our Intensive Housing Support service you can start your day knowing what you do really does make a difference! If you are looking for a rewarding career and to work within an epic team that will help you grow and thrive, then you have come to the right place. Working within our Intensive Housing Support service you can start your day knowing what you do really does make a difference! In collaboration with the Integrated Drugs Team, our Intensive Housing Support Service provides recovery-focused support for individuals experiencing co-occurring substance use and mental health challenges. Using a strengths-based approach to addressing barriers to recovery, we work to promote self-management, resilience building and connecting positively to community resources to promote ongoing wellbeing. The Intensive Housing Support Service supports individuals and families in Aberdeen City affected by substance use. We aim to support individuals to reduce their substance use, reduce harm associated with substance use and to support individuals to make informed decisions about their medication prescription as per MAT standards implementation. Our team will provide advice on how such support is accessed and how this may benefit. Our Service also looks to offer trauma-informed support to individuals, with personalised support plans, addressing outstanding legal matters, debt management and budgeting. We utilise our I.ROC tool and HOPE toolkit to promote healthy social networks and relationship building skills as well as exploring triggers and healthy decision-making strategies. By doing so, our hopes are that people are better engaged with recovery focused support, experience high quality treatment and support which reduces risk and promotes safety, and people achieve personal goals across a range of wellbeing indicators. As a mental health charity, we really value the wellbeing of our staff. That's why we want you to know that you'll be joining a friendly team, who will give you a supportive environment to help you thrive in your role, including all the training you need to feel confident and equipped. We can offer you a tonne of employee benefits, and we can promise you'll be inspired by some pretty amazing humans every single day. We will support you on your own career path; developing new skills, accessing formal and informal learning experiences and providing opportunities to put your continual progress into practice. For more information, including full job description and application/interview guidance, please download our recruitment pack. We cannot consider CV's - all applications should go through the application process on our website. Only applications completed through our website will be considered. If you are unable to complete an online application, please contact us at <a href="mailto:recruitment@penumbra.org.uk" target="_blank">recruitment@penumbra.org.uk</a> and we can arrange for a paper copy to be sent out to you. Please note that unfortunately we cannot offer visa sponsorship. We can only accept applications from applicants who currently have the legal right to work in the UK, or applicants who have already have an application in progress to obtain the legal right to work in the UK. Updates and responses to applications will come from our recruitment system. These emails may go into your spam inbox so please check frequently for any updates on your application. To avoid this happening please add "Penumbra Careers" - <a href="mailto:recruitment@penumbra.org.uk" target="_blank">recruitment@penumbra.org.uk</a> to your contact list. You can also check the status of your application by logging into the careers portal. If you have not had any update on your application, please contact us at <a href="mailto:recruitment@penumbra.org.uk" target="_blank">recruitment@penumbra.org.uk</a>. Penumbra is committed to supporting candidates with disabilities, neurodiverse candidates, and candidates with mental health conditions throughout the recruitment process. We will make any reasonable adjustments required to ensure a fair and inclusive process for all. If you think you require reasonable adjustments, please don't hesitate to contact us at <a href="mailto:recruitment@penumbra.org.uk" target="_blank">recruitment@penumbra.org.uk</a>.

Relief Mental Health & Wellbeing Practitioner - Intensive Housing Support Service

Job Description Salary: £30,559 - £32,654 Hours per week: 37 hours Temporary/Fixed term: 12 Months Rolling advert: We're continuously reviewing and interviewing applicants weekly for this job posting. We will stop accepting applications when sufficient applications have been received. Homeless Early Intervention - Taking an Upstream Approach to Preventing Homelessness Join us as a Homeless Early Intervention Officer and make a huge difference in your community. Wiltshire Council have recently created a new and exciting Homeless Early Intervention team focusing on supporting households identified as being at high risk of becoming threatened with homeless by providing upstream and pre-preventative holistic support. You'll have the chance to work from one of our hubs located in Trowbridge, Chippenham, or Salisbury as well as being expected to provide outreach advice and support in our communities across the county. There will be opportunities to work in a variety of environments such as hospitals, community drop-in centres and customer's homes to target the support to the hardest to reach households in our community. As a Homeless Early Intervention Officer, you will provide vital advice and support to our clients, empowering them to understand their tenure right, maintain their housing, and preventing homelessness. From supporting with maximising income and budgeting, to preventing family exclusion by mediation, to connecting them with essential services. You'll adopt a trauma informed approach and play a crucial role in navigating our customers through the challenges the current cost-of-living and housing crisis. We're seeking candidates with an innovative and creative approach, capable of effectively handling challenging customers resistant to change. Why us? Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. That's why we focus on getting the things that matter to our people right. Explore more benefits here! Please download and read the role description and person specificationcarefully before you apply as well asOur Identity. The council is committed to creating an environment of positive working relationships where everyone feels engaged, supported and able to thrive. Our Identity is a framework which sets out how we are all expected to lead, work and act to deliver our services. We will not tolerate discrimination, bullying or harassment of any kind. Everyone is expected to promote a culture of inclusion, dignity, trust and respect which is underpinned by our vision and Our Identity framework. For more details, contact Ashley Byers, Housing Property and Support Service Manager, at <a href="mailto:Ashley.byers@wiltshire.gov.uk" target="_blank">Ashley.byers@wiltshire.gov.uk</a>. This role may be subject to certain successful security checks; please see the role description for more information. We are firmly committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services. Read our statement of commitment to equality and inclusion. Disability Confident Employer Application process Please ensure to regularly check your spam/junk folder for any communication from us regarding your application status. We wouldn't want you to miss out on any important updates or interview invitations. Thank you!

Homeless Early Intervention Officer

The vacancy Hours: 35 hours per week Are you passionate about making a positive difference and providing high quality services? Do you really care about people? Want great benefits, flexible working and learning and development opportunities to boot? You'll fit in well here. We're growing. Quickly. In the last three years alone, we have commissioned 16 new Extra Care schemes that provide quality housing and care for older people of modest means. We're constantly looking for ways to make things better, always putting our residents and people at the heart of what we do. We have big ambitions and are looking for superstars to join us. In Extra Care, our residents live independently in their own homes within our schemes, complete with communal lounges, gardens, cafés/bistros and salons. The role of a Housing Manager is to ensure residents receive a high quality and responsive service in a safe and secure environment, including providing support where necessary, and encouraging independence and choice. The successful candidate will also ensure that landlord duties are discharged in accordance with Housing 21 policies and procedures. To qualify for the role, you will have: <ul> <li>Experience of supervising and managing a small team, ideally within an organisation providing Social Housing</li> <li>Experience of providing a professional, high quality housing service to older and/ or vulnerable people</li> <li>Experience of Housing Management &amp; Maintenance</li> <li>Experience of Housing aid and advice</li> <li>Experience of working within a secure and confidential environment and dealing with sensitive personal information</li> <li>Good general standard of education with GCSE's (Grade C or above) in English and Maths</li> <li>Substantial administrative experience</li> <li>Sound knowledge of Health and Safety legislation</li> <li>Knowledge of the Social Housing Sector and the relevant Legislation and regulations</li></ul>The benefits At Housing 21 we're proud to be bucking the trend as a care provider by actively recognising the importance of our customer-facing employees and rewarding them accordingly. You will receive: <ul> <li>Pension scheme</li> <li>Holiday pay</li> <li>Holiday purchase scheme</li> <li>Occupational Sick Pay</li> <li>Occupational Maternity/Paternity Pay</li> <li>Health Cash Plan</li> <li>Blue Light Card (offering discounts across retail, hospitality and leisure)</li> <li>Income protection</li> <li>Eye care vouchers</li> <li>Car lease scheme</li> <li>Cycle to Work scheme</li> <li>Employee Assistance Programme</li> <li>Support to progress and develop</li></ul>As part of our commitment to our employees and offering flexibility, Housing 21 now offer a nine-day fortnight, providing employees with the opportunity to work their hours across nine days. Further details on how this works, will be discussed with successful candidates upon offer being made. If you require more information before applying for this role, please see the attached job profile. An offer of employment will be subject to the satisfactory completion of an enhanced disclosure check, satisfactory references, and induction training. Closing date for applications is 13 July 2025. Due to the nature of this role this advert may close earlier than the closing date listed and once sufficient applications have been received. Please apply early to avoid disappointment. About us We know that great people make a great organisation, which is why we put people at the heart of everything we do. You are as valuable to us as our corporate employees, which is why we offer occupational sick pay, occupational maternity and paternity pay and benefits such as the Blue Light Card to all our Extra Care employees. At Housing 21 we pride ourselves on being passionate about people and are committed to investing in those who work for us to help them to be the best they can be. When you work for us, you will be joining an organisation that holds the Investors in People Platinum standard and was rated the UK's third Best Place to Work in 2024 by Glassdoor. Our people are our foundation, and we know how important it is to support them to do what they do best, whether through flexible working, learning new skills or being part of a friendly and supportive workplace culture. You shouldn't have to choose between a career and care, and we want to support you to advance your career with us, which is why we have a dedicated learning pathway through our Extra Care Academy that could lead to future roles with salaries of £50,000! A career in care means you can make a difference and help our residents to live independently in their own homes. We are incredibly proud of the culture we have created and celebrate the positive difference we make to society. If you think you're ready for a new challenge and able to make a difference, then come and join us! Benefits Blue Light Card Discounted retail, leisure and hospitality Holiday trade scheme Funded health cash plan Occupational maternity pay / paternity pay Pension contributions Occupational sick pay Lifestyle discounts Car salary sacrifice and leasing scheme Learning and development opportunities

Housing Manager

Creative Support are currently looking for a caring individual to take on our Relief Housing Support Worker role in Fleetwood, Blackpool, providing the highest standards of care to individuals with mental health/complex needs. This opportunity is perfect for someone who is interested in an exciting career in mental health. We are looking for someone who is approachable and warm and able to connect with the individuals we support. Support Worker Duties: <ul> <li>Developing and sustaining warm and trusting relationships with service users,</li> <li>Carrying out general administrative duties,</li> <li>Providing emotional support to service users,</li> <li>Medication oversight,</li> <li>Supporting with daily living tasks, including budgeting and tenancy maintenance,</li> <li>Communicating and building strong relationships with service users' family, support network and involved professionals.</li> </ul>Experience of providing care and support to individuals with mental health needs is essential for this role. The benefits of joining Creative Support as a Relief/Bank staff member is the flexibility to pick shifts to suit you and work in services that are local to you. Vacancy Reference Number: 82644 Applications for this role must be submitted via the Creative Support website using the above vacancy reference number We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold award. We can only accept applications from candidates who are located in and eligible to work within the UK. Application Instructions: In order to apply, please read the job description and then complete the online application form using the links above. You can also download a copy of our application form using the links above. Completed Application Forms must be submitted to our Head Office address (below) or emailed to <a href="mailto:recruitment@creativesupport.co.uk" target="_blank">recruitment@creativesupport.co.uk</a> to be considered for the vacancy. If you have not received a response to your application within 10 working days of the closing date please accept this as notification of an unsuccessful application. Unsuccessful applicants must wait 6 months before reapplying. If you require any advice on completing your application form, please call us on 0161 236 0829. Recruitment Department, Creative Support Ltd, Wellington House, 131 Wellington Road South, Stockport, SK1 3TS

Relief Housing Support Worker

Job title: Housing Assistance Salary: B3 *GBP*25,584- *GBP*27,269 Hours: 37 per week Contract: full time Location: Leeds As a Housing Assistance you thrive on joining a Leeds housing Options service. To provide quality housing management services to meet the needs of customers and communities, making a positive contribution to the social and physical environment of the area. Leeds City Council is one of the largest employers in the region with over 14,000 employees. We seek to recruit and develop talented individuals who embody our council values and ambitions . About you <ul> <li>Ability to communicate effectively with customers and partners</li> <li>Knowledge of current social Housing, and issues affecting the sector.</li> <li>Experience of developing effective working relationships with resident</li> <li>Rent collection</li> </ul>About the role This is an exciting opportunity to join a fast-paced service and helping support families in emergency situations. You will be working alongside a fast-paced team supporting the placements made into emergency Accommodation. You will be supporting the placements and prevention team and move on team within Leeds Housing Options. You will be supporting in setting up the tenancies and rent collection of these placements throughout different sites in the city. Supporting families in benefit claims and setting update direct debits where rents are chargeable. We provide excellent customer service skills and would like someone to join the team who can offer and support our clients. Capturing any supportive needs and make sure they understand the fire safety aspects whilst living on site. You will be responsible for setting up rent accounts for clients in any temporary accommodation provisions and supporting with rent collections and direct debits. You will be completing an occupancy agreement with them when placed into a temporary setting and making sure clients are understanding these, whilst offering support such as interpreters. You would be working with partners internal and external. Supporting families with benefit claims to support rental collection. What we offer you We take pride in offering the best employee experience, with benefits including: <ul> <li>a competitive salary and annual leave entitlement plus statutory holidays</li> <li>membership of the West Yorkshire Pension Fund with generous employer contributions</li> <li>flexible and hybrid working arrangements subject to service requirements</li> </ul> <ul> <li>a clear career pathway and continuing professional development opportunities</li> <li>a range of staff benefits to help you boost your wellbeing and make your money go further</li> </ul>How to apply Complete the online application form. Read our guidance for further advice on completing your application. If you have any queries or would like an informal chat about the role contact Caroline Poskitt or Phil Pelter] Call 0113 3789621 ] or email <a href="mailto:caroline.1.poskitt@leeds.gov.uk" target="_blank">caroline.1.poskitt@leeds.gov.uk</a> or <a href="mailto:phil.pelter@leeds.gov.uk" target="_blank">phil.pelter@leeds.gov.uk</a> A Disclosure and Barring Service (DBS) check against the Children or Adultsbarred list as applicable will be carried out on preferred candidates . Read our recruitment of ex-offenders policy . We welcome applications from everyone and actively seek a diverse range of applicants from all backgrounds and cultures. We particularly encourage applications from, but not limited to, women, carers, veterans as well as LGBT+, ethnically diverse, disabled and care experienced people. This role is based in the UK. Home Office guidance states that candidates must evidence their right to work in the UK prior to commencing employment, either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa. If you do not have the right to work in the UK, you must consider your own eligibility for sponsorship for a particular role through the Skilled Worker visa route before applying.To be eligible for sponsorship you'll usually need to be paid the standard salary rate of at least *GBP*38,700 per year or meet one of the other eligibility criteria. Ensure you are eligible before applying. Job Description Job Purpose: To provide quality housing management services to meet the needs of customers and communities, making a positive contribution to the social and physical environment of the area. Principal Responsibilities: <ul> <li>In liaison with the manager/senior officer, to be responsible for ensuring delivery of a high quality and efficient services.</li> </ul> <ul> <li>To assist in providing a range support services for internal and external customers.</li> </ul> <ul> <li>To work as part of a team of housing advisors to provide customer focused services.</li> <li>To liaise with colleagues in order to prioritise work to meet conflicting deadlines.</li> <li>To maintain accurate records and track progress of work.</li> <li>To assist with the induction of new staff including the demonstration of duties.</li> <li>Ordering and monitoring stock supplies.</li> <li>Preparing routine correspondence and standard letters and forms.</li> <li>Managing meeting rooms and dealing with hospitality and signing-in of visitors.</li> <li>Assist with the arrangements for conferences, forums and other events.</li> <li>Act as the first point of contact for visitors and customers both in person and on the telephone.</li> <li>Provide an excellent customer service to customers, colleagues and visitors.</li> <li>To use IT applications and databases effectively to deliver tasks. Operate relevant equipment/ICT packages e.g. word, excel, databases, spreadsheets, Internet.</li> <li>To input and retrieve data using computerised systems.</li> <li>To collate and prepare information from a variety of sources.</li> <li>Operate relevant equipment/ICT packages e.g. word, excel, databases, spreadsheets, Internet.</li> <li>Undertake general financial and administration duties.</li> <li>Attend and participate in relevant meetings as required and to take notes at meetings.</li> <li>Be aware of and comply with policies and procedures relating to safeguarding, health, safety and security, confidentiality and data protection, reporting all concerns to an appropriate person.</li> <li>Understand and abide by the Council equal opportunities policy in the duties of the post and as an employee of the Council.</li> <li>Participate in training and other learning activities and performance development as required.</li> <li>To gather information from service users to assess the service required.</li> <li>Make appropriate referrals for housing support as and when required.</li> <li>Contact with tenants using various forms of communication, including visits to tenants in their own homes.</li> </ul>PERSONAL SPECIFICATION ESSENTIAL REQUIREMENTS: It is essential that the Candidate should be able to demonstrate the following criteria for the post within the context of the specific role duties and responsibilities: Candidates will only be shortlisted for interview if they can demonstrate on the application form that they meet all the essential requirements. Method Of Assessment will be through one or more of the following Application Form, Test, Interview or Certificate. Skills required <ul> <li>Ability to deal with the general public in a responsive manner.</li> <li>Ability to deal with high volumes of enquiries both at the public counter and over the telephone.</li> <li>Ability to demonstrate patience and understanding with service users.</li> <li>Ability to deal with relevant procedures and maintain standard documentation.</li> <li>Ability to advise service users on relevant procedures.</li> <li>Ability to work within a team.</li> <li>Ability to communicate effectively and sensitively both face to face in writing and by telephone.</li> <li>Ability to demonstrate customer care.</li> <li>To adhere to LCC Financial Rules and Regulations and Standing Orders.</li> <li>To handle cash accurately.</li> <li>Ability to use computerised systems.</li> <li>Ability to record and maintain information received from all sources accurately.</li> <li>To provide a welcoming environment to service users.</li> <li>To assist other members of staff with duties when required.</li> <li>A good level of numeracy and literacy skills.</li> </ul>Knowledge required <ul> <li>An awareness of customer care.</li> </ul>Experience <ul> <li>Of working in a customer facing environment.</li> <li>Of working as part of a team.</li> </ul>Behavioural &amp; Other Related Characteristics require <ul> <li>Demonstrate a commitment to Council Values.</li> <li>Positive and flexible approach to change.</li> <li>Commitment to maintaining a healthy and safe environment.</li> <li>Willing to support and promote equality and diversity.</li> <li>Commitment to providing excellent service to customers.</li> <li>Commitment to personal learning and development.</li> </ul>PERSONAL SPECIFICATION DESIRABLE REQUIREMENTS: It is desirable that the Candidate should be able to demonstrate the following criteria for the post within the context of the specific role duties and responsibilities: Candidates are not required to meet all the Desirable requirements however these may be used to distinguish between acceptable candidates. Skills required <ul> <li>Of working in an office environment.</li> </ul>Knowledge required <ul> <li>Knowledge of the role of the Council Housing Service and its responsibilities in managing homes and communities.</li> <li>Knowledge of current housing issues.</li> <li>Awareness of customer engagement.</li> <li>An understanding of equality issues.</li> </ul>

Housing Assistant

C&amp;SH Scheme Manager - Culverton Court About the role Are you passionate about making a difference and thrive in dynamic environments? Join us as an experienced Scheme Manager to review support plans, supervise staff, manage change, and bring creative ideas to enhance our service. Culverton Court is a property consisting of 24 purpose-built one-bedroom flats. The scheme was purpose-built to provide support for individuals living with a mental illness. It is located in the small town of Princes Risborough in Buckinghamshire, which provides access to many community opportunities for the people we support in order to develop individual personal goals. With the support of the staff that are located onsite 24/7, a plan is created considering a trauma-informed and psychologically informed environment (PIE). These are exciting times to join Hightown, with the imminent rollout of a new support plan and assessment tool (Nourish). As the Scheme Manager, you will be expected to lead with a positive approach to introduce change. Ideally, you will have experience of working in mental ill health and have a good understanding of best current practice and approaches. You will be flexible to ensure that a person-centred approach is offered that meets the needs of the individual rather than a one-size-fits-all approach. The Scheme has been rated as Excellent by PAMMs inspectors over a long period, and it will take a special leader to work alongside the experienced staff team to continue and expand on this performance. Experience of a multi-agency approach and joint working with other professionals to achieve the best outcomes is important. This includes the ability to challenge decisions that you do not agree with and suggest alternative solutions in a professional way. Knowledge of supporting individuals with autism, personality disorders, schizophrenia, and a wide range of clinical diagnoses without judgment would be beneficial, but full training will be provided. You will be responsible for managing the scheme rota and budgets and recruitment and induction of new staff.This role may also require managerial shifts covering the weekend where necessary to ensure full and consistent cover of all shifts. It is essential that you have a full UK driving licence and access to a vehicle. We are keen to recruit an individual who shares and demonstrates our values, which are: <ul><li>Putting our residents and service users first</li><li>Treating people with respect, promoting independence and choice</li><li>Developing passionate and committed teams</li><li>Being cost effective without compromising standards or safety</li></ul>The benefits In return for your hard work and commitment, we offer a considerable benefits package which includes: <ul><li>Generous annual leave allowance of 33 days per year, including statutory bank holidays, rising to 35 days with service</li><li>£33,054 pa for a 37.5 hour week</li><li>Annual bonus based on satisfactory performance</li><li>Monthly attendance bonus on top of your basic salary</li><li>Annual salary and cost of living review</li><li>Commitment to health and wellbeing with the Five Ways to Wellbeing</li><li>Workplace pension scheme and life assurance of three times your annual salary</li><li>Refer-a-friend scheme: Earn a £130 bonus for each friend you refer to work for us</li><li>Friendly and supportive team environment</li><li>Employee assistance helpline</li><li>Mileage paid for car usage</li><li>Fully paid DBS</li></ul>Appointment to this position will be subject to satisfactory right to work, enhanced DBS and references. We are an Equal Opportunities &amp; Disability Confident Employer

Scheme Manager

Home Ownership Coordinator London Bridge Up to £27,500 Permanent Hyde is looking to recruit a Home Ownership Coordinator. Hyde is a leading provider of affordable homes, dedicated to helping people access safe and high-quality housing. With a strong focus on community impact, we work to create sustainable, thriving neighbourhoods while supporting our customers build better futures. As a Home Ownership Coordinator at Hyde you will be working within the Home Ownership Team to provide operational support, manage incoming correspondence, oversee income processes, and coordinate team procedures to support Hyde's Homeowners. Responsibilities • Manage incoming correspondence and assign it in line with procedures and timescales • Support accurate data entry and monitoring of Homeowner records • Generate key performance data for team reporting • Oversee payment management, banking, and income reconciliation • Contribute to financial processes to maximise income and minimise spend • Support procedure reviews and provide guidance to team colleagues Skills and Experience Required • Proven administration experience, ideally in an office setting • Previous housing sector experience desirable but not essential • Strong organisational and administrative skills with attention to detail • Proficiency in Microsoft Office and database systems • Excellent communication skills, written and verbal • Strong problem-solving ability and adaptability Benefits • A fantastic pension • Life assurance • Great holidays • An award-winning flexible benefits package • Volunteering days At Hyde, diversity and inclusion are at the heart of everything we do. We are dedicated to fostering a culture where inclusivity is embedded in our ways of working, not just a standalone initiative. We believe that the best ideas and solutions arise from a rich mix of perspectives, backgrounds, and experiences. Our commitment is to create a workplace that reflects the diverse communities we serve, where everyone feels valued, respected, and proud to bring their authentic selves to work. Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process. We reserve the right to close this advert as soon as a suitable candidate has been identified.

Home Ownership Coordinator

The Vacancy Community Safety Co-Ordinator (12m FTC) Location: High Wycombe / Hybrid (2 days in office, 3 days from home) Salary: £30,438 + Excellent Benefits Full Time ¦ 12m FTC, 37 hours per week. Are you passionate about making communities safer and improving the lives of residents? Do you thrive in a customer-focused environment and enjoy working collaboratively to resolve issues? If so, we'd love to hear from you. We're looking for a Community Safety Co-Ordinator to join our dedicated Community Safety Team. Based in High Wycombe with flexible hybrid working, this is a fantastic opportunity to make a real difference to our residents lives. About the Role As a Community Safety Co-Ordinator, you'll play a key role in supporting our Anti-Social Behaviour (ASB) service. You'll be the first point of contact for residents reporting ASB, assessing risk levels, agreeing action plans, and ensuring timely and effective communication throughout the process. You'll manage a caseload of low-risk ASB cases, attend joint visits with Community Safety Officers, and help ensure our service meets and exceeds customer expectations. You'll also be responsible for managing the ASB inbox, handling calls, and maintaining accurate records. What You'll Be Doing <ul> <li>Providing excellent customer service to residents reporting ASB via phone, email, app, or online.</li> <li>Managing the ASB inbox and telephone enquiries.</li> <li>Conducting risk assessments and allocating cases appropriately.</li> <li>Supporting the team with administrative tasks and correspondence.</li> <li>Attending joint visits with ASB Officers.</li> <li>Contributing to service improvement by identifying trends and providing feedback.</li></ul>What We're Looking For <ul> <li>Excellent written and verbal communication skills.</li> <li>Strong interpersonal skills, especially in challenging situations.</li> <li>Ability to manage competing priorities and work independently.</li> <li>A proactive and collaborative approach to problem-solving.</li> <li>Strong IT skills (Word, Excel, Outlook, PowerPoint; Power BI desirable).</li> <li>Previous experience in ASB or a customer-facing role in a regulated environment (desirable).</li> <li>Lived experience of social housing (desirable).</li></ul>Before you apply: We've put together a short video to give you a clearer insight into the role, the team structure, and what to expect. Click here to watch it: <a href="https://vimeo.com/1095629009/3184722394?ts=150933&amp;share=copy" target="_blank">https://vimeo.com/1095629009/3184722394?ts=150933&amp;share=copy</a> Where could this role take you? Whilst this role is fixed term for 12 months, in a business our size; circa 630 employees and turnover £150m+ (which is growing) and with the transformation we are going through, there is a possibility that this could either be extended, made permanent or other suitable opportunities may arise. Many of our talented colleagues started at Paradigm as temporary/interim and have gone on to forge successful careers with us. However, if something longer term doesn't materialise, you will still gain valuable experience which will add to your employability in this and similar fields Why Join Us? We offer a supportive and inclusive working environment, excellent benefits, and opportunities for professional development. You'll be part of a team that values your input and is committed to delivering outstanding service to our communities. For the full job description and person specification, please see the attachment at the bottom of this page. If you have any queries, please email <a href="mailto:recruitment@paradigmhousing.co.uk" target="_blank">recruitment@paradigmhousing.co.uk</a> and we'll be happy to help. As part of your application, please submit a CV and covering statement outlining how you meet the essential and desirable criteria in the job description and person specification. Thank you for your interest in Paradigm Housing Group. Shortlisting will be based on the criteria outlined in the person specification. We reserve the right to close this vacancy early if a suitable candidate is identified. About us We are Paradigm Housing Group. We manage more than 17,000 homes across the South East. We know that house prices in the areas where we work are high, both to buy and rent. We want to help more people have a safe and sustainable home that they can afford. As a charity, the money we make goes into building new homes and providing an excellent service for residents. We are a Best Companies two-star accredited organisation in recognition of our high employee engagement and commitment to creating an inclusive workplace where everyone is free to be themselves and feel like they belong. We are clearly focused on the delivery of our five-year corporate plan with ambitious and challenging objectives including delivering one of the sector's largest digital transformation programmes, improving our environment and sustainability targets and delivering more quality homes to people who need them. Our benefits Please click for more... <ul> <li>Holidays - 25 days rising to 30 with length of service (30 days starting for senior roles) plus an extra three paid days off between Christmas and New Year, and the opportunity to buy up to another five days.</li> <li>Pension scheme: a defined contribution scheme with employer contributions of 7.5% or 9.5% depending on the employee's contribution rate.</li> <li>Car leasing scheme.</li> <li>Annual bonus potential.</li> <li>1 paid professional subscription per year.</li> <li>Family friendly policies including generous paternity, maternity, shared parental and adoption leave, sabbaticals and more.</li> <li>Health cash plan - worth over £1,800 per year. Includes dental, optical, prescriptions and flu jabs, physiotherapy, chiropractic therapy, reflexology, Sports massage and more.</li> <li>Hybrid working for many roles.</li> <li>Up to three paid Giving Back (volunteer) Days a year.</li> <li>Modern collaborative offices, with free parking and charging points for electric vehicles.</li> <li>Opportunities for career development and progression.</li> <li>Social events such as quiz nights, Christmas Party, Summer BBQ.</li></ul>Our Vision We provide excellent services to customers. And build new homes to help more people. We make sure our homes are safe and sustainable. And strive to do more by making the most of our resources. Working For Us Our Values Safer Together The safety of our customers, colleagues and ourselves is a priority in everything we do. Driving Improvement We seek to do things better and deliver value to our customers. Working As One We work collaboratively with others and also take personal responsibility for delivering outcomes for our customers, colleagues and stakeholders. Acting Thoughtfully We make ourselves aware of our customers' and colleagues' circumstances, and consider this thoughtfully and respectfully, and with attention to the impact on the environment, when taking action. Being Clear We will communicate in a clear and consistent manner so that our customers, colleagues and stakeholders understand the high standards that we work to. Please note that customer facing roles may be subject to a DBS check.

Community Safety Co-Ordinator

At South West Water we believe that the strongest businesses are built on solid, stable foundations - with a vision and a culture that gives them the freedom to change, improve and innovate. We're proud to be responsible for providing reliable, efficient and high-quality drinking water and wastewater services for the beautiful South West area. And we have huge ambitions. Not only are we committed to reaching net-zero by 2030, but we've also partnered with Wildlife Trusts, National Parks and local partners to help ensure a better future for generations to come. So, if you want to be part of a diverse team where opportunities flow and fresh ideas are welcomed, #JustAddWater. Great opportunity for a Community Manager to join our Customer Services team. This is a hybrid role based in either our Exeter, Bristol or Redhill office. You will join on a salary of up to £35,000 plus benefits. The role As Community Manager you will be responsible for preparing materials for the Independent Customer Challenge Group, the WaterShare+ Advisory Panel. You will be communicating complex regulatory information, business performance and customer research to the group of external stakeholders in a clear and accessible way. You will be liaising with senior managers across Bristol Water, SES and South West Water to gather the information and ensure its prepared and presented in line with the agreed schedule of meetings. This is a great opportunity as you will also to lead on our Better Futures programme - Our £5 million Better Futures Programme supports individuals and the community, helping to reduce hardship and benefit people and places throughout the region. What you'll be doing <ul><ul><li>Lead the strategy, delivery and planning for the Better Futures fund.</li><li>Ensure the WaterShare+ Advisory Panel and subgroups have information clearly presented to them. </li><li>Make sure the actions and challenges raised by the WaterShare+ are responded to and resolved by the company.</li><li>Oversee the production of the WaterShare+ annual report. </li><li>Develop slide packs and briefing papers for the WaterShare+, covering content on but not limited to, the future business plan, company performance, and regulatory updates. </li><li>Attend meetings on a wide range of topics and interpret a range of materials and present it to the external Stakeholders. </li><li>Liaise with senior managers and Directors to gather all business needs that are required for the WaterShare+ meetings. </li><li>Communicate back to Senior Managers and Directors the changes needed following challenges made by the WaterShare+ Panel.</li></ul></ul>What we're looking for <ul><ul><li>Proven experience of building relationships with internal and external customers and stakeholders </li><li>Experience of working in a regulated environment </li><li>Proven experience of project work and working to timescales and deadlines</li><li>Excellent verbal and written communication skills</li><li>Influencing skills </li><li>Experience of working with word, excel and powerpoint</li><li>Strong interpersonal skills with the ability to communicate and influence at all levels of the business and build key working relationships, both internal and external</li><li>An excellent attention to detail with the ability to consistently deliver accurately and timely information</li><li>Full driving licence is required</li></ul></ul>Closing date: 13th July 2025 Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness. Our core values which are essential to our success are: Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on. Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way. Be the Future - Embrace change. Drive Progress. Own the challenge.

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