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We're Hiring! Join Our New Lambeth Service Supporting Young People Aged 19-25 Multiple WAKING NIGHT - Housing Support Worker Roles Available Location: Lambeth, London Hours: 37.5 per week, Nights, four nights week one, three nights week two. Are you passionate about empowering young people to move forward from homelessness, trauma, or complex life experiences? Do you want to be part of something new, exciting, and truly life-changing? If so, we want to hear from you. Peabody is launching a brand-new supported housing service in Lambeth for young adults aged 19 to 25 who need tailored, trauma-informed support to rebuild their lives. We're recruiting multiple Waking Night -Housing Support Workers to join us at the very start of this journey. About the Service This new service will offer a safe, stable, and supportive environment for young people facing homelessness, many of whom may have mental health challenges, substance misuse issues, or experience of the care or criminal justice system. You'll be part of a team delivering intensive, person-centred support that helps them build resilience, learn life skills, and take steps toward independent living. What You'll Be Doing <ul> <li>Managing a small caseload of young people, meeting regularly to review progress and goals</li> <li>Developing support plans and risk assessments tailored to individual needs</li> <li>Supporting with housing applications, budgeting, benefits, and life skills</li> <li>Signposting to mental health, substance misuse, and safeguarding services</li> <li>Building trusted relationships while maintaining professional boundaries</li> <li>Ensuring accurate record-keeping using Microsoft Office and case management systems</li></ul>Who We're Looking For We're looking for passionate, reliable, and empathetic individuals with: <ul> <li>Experience supporting young people aged 19-25 in supported housing, education, youth work or care</li> <li>Understanding of homelessness and housing legislation</li> <li>Experience in support planning and risk assessment</li> <li>Confidence signposting to specialist services (e.g., mental health, substance misuse, exploitation)</li> <li>Excellent communication and IT skills, with strong attention to detail</li> <li>A flexible approach to shift work, including weekends and bank holidays (non-negotiable requirement)</li> <li>A trauma-informed and safeguarding-focused approach to care</li></ul>Important: Your personal statement must clearly confirm: <ul> <li>That you are able to work 37.5 hours per week</li> <li>That you can work on a shift rota covering night shifts, working four nights week one, then three nights week two, including weekends, and bank holidays</li></ul>Only candidates who meet the essential criteria and confirm availability will be shortlisted for an initial screening interview. Why Join Peabody? <ul> <li>A rewarding role where your work directly impacts young lives</li> <li>25 days' annual leave (plus bank holidays)</li> <li>Generous pension (up to 10% matched)</li> <li>Paid qualifications and apprenticeship opportunities</li> <li>Flexible benefits including healthcare, dental, and retail discounts</li> <li>Family-friendly policies and 2 paid volunteering days per year</li></ul>Additional Information <ul> <li>This role requires an Enhanced DBS check</li> <li>Peabody does not offer visa sponsorship - you must have the right to work in the UK</li></ul>Ready to apply? Click 'Apply Now' to upload your CV and personal statement. Use the statement to demonstrate how you meet the essential criteria and confirm your shift availability. Questions? Contact Julie-Ann.O'<a href="mailto:Malley@peabody.org.uk" target="_blank">Malley@peabody.org.uk</a> Join us and help shape a service that changes lives for young people in Lambeth. Early application is advised, as we reserve the right to close the advert before the closing date if enough suitable candidates apply . Screening interviews will take place between 21-23 May. Candidates may also be invited to attend an in-person interview and complete an online assessment during that week or the following week.

Waking Nights - Housing Support Workers

We're Hiring! Join Our New Lambeth Service Supporting Young People Aged 19-25 Multiple Housing Support Worker Roles Available Location: Lambeth, London Hours: 37.5 per week (shifts across 7 days, including weekends and bank holidays Are you passionate about empowering young people to move forward from homelessness, trauma, or complex life experiences? Do you want to be part of something new, exciting, and truly life-changing? If so, we want to hear from you. Peabody is launching a brand-new supported housing service in Lambeth for young adults aged 19 to 25 who need tailored, trauma-informed support to rebuild their lives. We're recruiting multiple Housing Support Workers to join us at the very start of this journey. About the Service This new service will offer a safe, stable, and supportive environment for young people facing homelessness, many of whom may have mental health challenges, substance misuse issues, or experience of the care or criminal justice system. You'll be part of a team delivering intensive, person-centred support that helps them build resilience, learn life skills, and take steps toward independent living. What You'll Be Doing <ul> <li>Managing a small caseload of young people, meeting regularly to review progress and goals</li> <li>Developing support plans and risk assessments tailored to individual needs</li> <li>Supporting with housing applications, budgeting, benefits, and life skills</li> <li>Signposting to mental health, substance misuse, and safeguarding services</li> <li>Building trusted relationships while maintaining professional boundaries</li> <li>Ensuring accurate record-keeping using Microsoft Office and case management systems</li></ul>Who We're Looking For We're looking for passionate, reliable, and empathetic individuals with: <ul> <li>Experience supporting young people aged 19-25 in supported housing, education, youth work or care</li> <li>Understanding of homelessness and housing legislation</li> <li>Experience in support planning and risk assessment</li> <li>Confidence signposting to specialist services (e.g., mental health, substance misuse, exploitation)</li> <li>Excellent communication and IT skills, with strong attention to detail</li> <li>A flexible approach to shift work, including weekends and bank holidays (non-negotiable requirement)</li> <li>A trauma-informed and safeguarding-focused approach to care</li></ul>Important: Your personal statement must clearly confirm: <ul> <li>That you are able to work 37.5 hours per week</li> <li>That you can work on a shift rota covering early mornings, evenings, weekends, and bank holidays</li></ul>Only candidates who meet the essential criteria and confirm availability will be shortlisted for an initial screening interview. Why Join Peabody? <ul> <li>A rewarding role where your work directly impacts young lives</li> <li>25 days' annual leave (plus bank holidays)</li> <li>Generous pension (up to 10% matched)</li> <li>Paid qualifications and apprenticeship opportunities</li> <li>Flexible benefits including healthcare, dental, and retail discounts</li> <li>Family-friendly policies and 2 paid volunteering days per year</li></ul>Additional Information <ul> <li>This role requires an Enhanced DBS check</li> <li>Peabody does not offer visa sponsorship - you must have the right to work in the UK</li></ul>Ready to apply? Click 'Apply Now' to upload your CV and personal statement. Use the statement to demonstrate how you meet the essential criteria and confirm your shift availability. Questions? Contact Julie-Ann.O'<a href="mailto:Malley@peabody.org.uk" target="_blank">Malley@peabody.org.uk</a> Join us and help shape a service that changes lives for young people in Lambeth. Early application is advised, as we reserve the right to close the advert before the closing date if enough suitable candidates apply . Screening interviews will take place between 21-23 May. Candidates may also be invited to attend an in-person interview and complete an online assessment during that week or the following week.

Housing Support Workers

Job Description Are you looking for an employer that values your hard work, will invest in you, and support your career development? Do you want to work in a fast-paced, vibrant team where you can apply yourself to achieve results? If so, then this is the job for you! The revenue from our rent and service fees is what we use to continue building even more homes for people who need them. That's why our Rent, Service Charge and Customer Accounts Team is so important to our success - because they help to protect our income and ensure that we can fulfil our social purpose. The team is part of the Customer Service directorate based out of our office in Oldham and contact with customers is predominately over the phone. Our main purpose is to prevent customers from getting into debt and ensuring they maintain a healthy account balance. This involves working with new customers to set up monthly direct debits, proactively contacting customers when they have missed a payment, setting up plans to reduce arrears, and providing guidance about managing income and avoiding missed payments in the future. About the role We have a new opportunity for full-time Customer Accounts Advisor to join the Customer Accounts team on a 12-month fixed-term contract. The Customer Accounts team work on a rotational shift pattern covering the core operational hours of 8:00am-8:00pm and offers hybrid working. What we're looking for Our Customer Accounts Advisors come from a variety of different employment backgrounds, so we know that experience in housing or collections isn't essential. To succeed in this role, you need to be dynamic, enthusiastic and target driven with a passion for negotiation. You will be a talented communicator with the ability to handle challenging conversations whilst delivering a great service. You will be motivated by working to targets and enjoy being part of a large team. Desirable experience: <ul><li>Proven experience of working in a customer service environment.</li><li>Experience in debt prevention, collection, and recovery.</li><li>Proven ability to work methodically, follow agreed procedures, and accurately record data and information.</li><li>Experience in dealing with customers sensitively in difficult situations.</li><li>Knowledge of welfare benefits.</li><li>Previous experience in a target-driven environment.</li><li>Experience in using contact centre systems and/or live chat services.</li></ul>Location Our Customer Service Centre is based in Oldham, and successful applicants will be able to work effectively in both an office and a home-based environment. Due to the training for this role, the expected start date will be Monday 30th June 2025. As part of our application process, you will be required to complete a short video where you will be asked to answer 4 questions. You must complete the video using a mobile device by midday on Monday 12th May 2025. Our second stage interviews will be face-to-face in our Oldham office from Monday 19th May 2025. If you're interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria, please review the role profile. How do I apply? If you feel you have what we're looking for then we'd love to hear from you! The first step is hitting the 'apply' button and submitting your application online by uploading your CV.

Customer Accounts Advisor

Job Description About the Role We have an exciting opportunity for an Estate Assistant to join our team on a permanent, full-time basis across our sites in Stockport and surrounding areas. You will provide a high-quality cleaning, grounds, and garden service, ensuring compliance with agreed standards, specifications, and timescales. This will include cleaning internal communal areas and keeping external areas well maintained such as refuse removal and gardening. You will represent Guinness on site, fostering positive working relationships working with customers, contractors, and colleagues to provide access, report any responsive repairs, fly tipping, graffiti, and safeguarding alerts. What we're looking for We are a customer-focussed organisation, so we know that how we do things is just as important as what we do. You will not only be an experienced Estate Assistant, but you will also have great customer service skills and a willingness to go the extra mile. You will also be able to demonstrate the below essential skills: <ul> <li>Proven professional experience of delivering grounds maintenance across a variety of sites and garden types.</li> <li>Experience and knowledge of lawn, shrub, and plant care.</li> <li>Proven experience of achieving high levels of customer satisfaction</li> <li>Ability to carry out physical tasks within Health &amp; Safety guidelines.</li> <li>Ability to work effectively within a team and without high levels of supervision.</li> <li>Able to demonstrate Guinness Behaviours</li> <li>Knowledge of Health &amp; Safety legislation, including COSHH and PPE</li> <li>Full UK driving license.</li></ul>What we can offer you We offer an excellent benefits package that help make The Guinness Partnership a great place to work. These include but aren't limited to: <ul> <li>Competitive pay £25,845 per annum</li> <li>35 hours per week Monday - Friday 8:00am - 4:00pm</li> <li>Career progression and development</li> <li>Helping to save for your future! Guinness will contribute up to 9% towards your pension a matched basis.</li> <li>Excellent lifestyle benefits portal including cycle to work scheme and fantastic discounts at supermarkets and many other shops, on-line retailers &amp; leisure activities.</li> <li>Health care cashback plan </li> <li>Employee Assistance Programme, plus more!</li></ul>To find out more about the key responsibilities of the role and to ensure you meet the essential criteria, please review the role profile. To be considered for this role please follow the online application process by submitting your CV or get in touch to learn more. INDTGP TJTGP About Us The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for around 140,000 customers nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our customers, our communities and our people, any profit we make is re-invested in new and existing homes and improving services. The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Estate Assistant

About us: We have an exciting opportunity for a Housing Standards Officer who can hit the ground running in our Strategic Housing Service. The post will be particularly involved with the licensing and regulation of Houses in Multiple Occupation (HMOs). With the demand for Private Rented Sector housing in the borough ever increasing, it is important that the sector is well regulated. Housing is a key strategy priority both locally and nationally About You: The successful candidate will be responsible for the delivery of legally compliant documentation for officers and the public through the preparation and service of statutory notices and licences within the HMO licensing scheme and other support roles as required. You will act as the crucial initial first point of contact to those seeking advice including legal issues regarding HMO licensing by telephone, e-mail and letter as well as receiving and processing HMO licence applications. The Ideal candidate will possess exceptional organisational skills and experience of working in an environment where a high level of accuracy is essential as well as the ability to identify issues and propose probable solutions. You'll be able to demonstrate the ability to interpret specific areas of legislation after training and have the ability to work to tight deadlines ensuring legal targets are met individually and as part of a team. The ideal candidate will possess the ability to deal diplomatically and confidentially with a range of stakeholders at varying levels of seniority both internally and externally. To apply please upload your CV together with a supporting statement that provides evidence of how you meet the essential requirements of the person specification Please include reference to your qualifications that are specified on the person specification within your CV/supporting statement Please ensure you anonymise your CV and supporting statement. **Unfortunately, we are unable to offer sponsorship for this role**

Housing Standards Officer

37 hours per week An exciting opportunity has arisen for a dedicated individual to help clients at risk of homelessness or living in unsuitable accommodation. We are seeking front line Housing Solutions Advisors to join a team that makes a difference and transforms lives. The primary role of the Housing Solutions Advisor is to undertake homeless assessments and process applications to the Authority's Common Housing Register. The key objective to prevent homelessness by producing innovative solutions to clients remaining in the home or finding alternative accommodation. An effective Housing Solutions Advisor will have experience of managing complex and detailed casework. The successful candidate will have experience of detailed homelessness prevention casework as well as homelessness legislation, and making enquiries and legal decisions in line with the statutory duties of a local authority. Working as part of a busy team you will need to work well under pressure and on your own initiative as you will build and manage your own caseload to Bridgend's service standards. To succeed in this role you will be a good problem solver who is able to work assertively but sensitively and also be a good team player. The successful candidate will be able to plan and prioritise work effectively to contribute towards the delivery of a high quality housing service. You must be able to work collaboratively as you will be working with partner agencies in preventing homelessness and reducing the reliance on temporary accommodation. You must be adaptable and be able to react effectively to changing circumstances. We really want to hear from you and would like to offer you the opportunity to discuss the role further with our Team Manager Joanne Ginn by calling 01656 643643. This will give you the opportunity to discuss the role in more detail, ask any questions and gain valuable advice regarding the content of your application. Protecting children, young people or adults at risk is a core responsibility of all council employees. The council's Hybrid Working Policy applies to this post. This provides a framework for establishing how you will undertake working hours between your home and the office. Closing Date: 20 May 2025 Benefits to working at Bridgend County Borough Council Job Description &amp; Person Specification

Housing Solution Advisor - Homelessness Team

The role This Role: Estate Coordinator Location: 840 OLD KENT ROAD, LONDON, SE15 1NQ Salary: £28,393 based on a 37.5hr working week MTVH conducts an annual review of salaries for colleagues. The salary displayed below does not reflect any agreements reached during our 2025 review This is a fantastic opportunity for a customer focused individual to join our Housing Team in managing a brand-new building which consists of two residential towers. There are aspects of this role which applicants may find similar to the position of concierge, caretaker, fire warden, facilities person or a security guard. You will be our face of MTVH on a day-to-day basis providing support to our diverse customer base, whilst ensuring that our internal and external service providers fulfil their duties to a high standard within the building. This role will see you working alongside our Local Housing Managers who are responsible for both our tenants and homeowners. Duties: <ul><li>To provide a high-quality estate management service, ensuring outstanding customer service and delivery across tenures including leaseholder, shared owners and tenants.</li></ul><ul><li>Be the accountable Officer providing an efficient, co-ordinated, customer focused service that meets local needs and delivers high standards.</li></ul><ul><li>Proactively work with colleagues, customers and stakeholders to co-ordinate services and maximise customer satisfaction.</li></ul> What you'll need to succeed :<ul><li>We are looking for a motivated individual and wants to make a difference in the community, is enthusiastic, customer focused good at problem solving and enjoys helping people. You must enjoy a challenge and confidently resolve conflict and make difficult decisions using your own initiative. And genuinely care and be confident in your own abilities to drive change.</li></ul><ul><li>Experience of dealing with customers from different backgrounds, presenting with complex or challenging needs is essential</li></ul><ul><li>Experience of working in a social housing setting is preferred but not essential.</li></ul><ul><li>Strong administrative &amp; IT skills with a focus on attention to detail and accuracy in writing, reporting and numeracy.</li></ul><ul><li>The ability to plan your day efficiently, be organised and, have a can-do approach to finding solutions and will demonstrate the ability to thrive in collaborating with others to achieve desired outcomes.</li></ul><ul><li>This post operates within the office hours of 9-5 Monday to Friday. Flexibility will be required due to the nature of this role.</li></ul>This is a car free development.Successful applicants will be able to use public transport and be on site during fixed times every day To meet our commitment to providing safe, high-quality services to our customers and as part of our onboarding service we will complete a Basic level background check with the Disclosure and Barring service once an offer of employment is made. This will be renewed every three years. Please note :- we do not currently offer visa sponsorship. What's in it for you? Our benefits include:-<ul><li>28 days annual leave plus 8 bank holidays (pro rata for part time) per year </li><li>2 volunteering days per year for things like helping out in local communities</li><li>An additional 'Beliefs day' once a year to have an extra a day off</li><li>Supported family friendly approach with extended parental leave</li><li>Enhanced pension with matched contributions of up to 9%</li><li>Option to buy or sell up to 5 days annual leave per year</li><li>Life assurance cover 3 x your salary</li><li>Cycle2work scheme</li><li>Hybrid Working - Dependent on job role and department</li><li>Health cash plan scheme for your everyday healthcare needs which you can add your family members too</li><li>Tenancy deposit - interest free loan to help with rental deposits and season Ticket loan</li><li>Access to extensive learning and training opportunities with Wisebox platform</li><li>Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues</li><li>Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support</li><li>Employee Assistance Programme- We are committed to the wellbeing of our colleagues and support this as an organisation</li></ul>About us We are committed to developing and implementing or maintaining sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH. Learn more about our benefits and organisation by viewing our attached document Our promise Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively 'Serving people better every day' to educate, support and develop all of our diverse employees and the communities that we serve. We are also part of the disability confident employer scheme. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other's wellbeing. We provide a platform of Network groups for employees to share views, tell us what we're doing well and recommend improvements. We want to create a real sense of community and a workforce who feel that their opinions are valued. Our Networks groups are:-<ul><li>Gender</li><li>Ethnicity</li><li>LGBTQ+</li><li>Disability</li></ul>Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together! We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.

Estates Coordinator

The role This role: Housing Advisor - known in-house as a "Customer Transitions Advisor" - 3 Month Fixed Term Contract Salary: £38,869 - £40,915 - Dependent upon experience and pro-rata to the length of the contract Hours: 37.5 Location: Edmonton - N9 0TA - On-Site MTVH conducts an annual review of salaries for colleagues. The salary displayed below does not reflect any agreements reached during our 2025 review Here at MTVH our customers are at the heart of all we do and as a Customer Transitions Advisor based within our Special Projects team you will be responsible for liaising with our customers at Pennine and Mendip House to support them with moving out of their homes on a permanent basis. The CTA will ensure that customers are kept well informed throughout the project, working alongside them to ensure the process of moving home is as smooth as possible whilst considering the needs of the customer. It will be essential for us to provide a quality service for all our customers at Pennine and Mendip House, showing empathy and compassion will be key to delivering this project successfully for our customers and MTVH. The CTA role will be based at our office in Mendip House, Edmonton, given the nature of the project its key for us to have a real presence within the community. *Please be advised that for contractual purposes only, your office base will state "The Johnson Building, EC1N 8JS"* Key Responsibilities and Outcomes<ul><li>Leads on communications with customers relating to having to move on a permanent basis, keeping them engaged and informed throughout the project.</li><li>Ensuring that we understand the needs and requirements of customers to enable a smooth transition to their new home.</li><li>Act as the key contact with Customer Services and other Directorates to understand the needs of the customer.</li><li>Contribute to internal and external communications with customers and colleagues in the form of digital and hard copy options.</li><li>Produce weekly updates for each site you are supervising.</li><li>Produce regular updates to customers living in the blocks under your control, on at least a monthly basis.</li><li>Use systems and information to quickly develop an understanding of the diverse needs and vulnerabilities of individual residents living in each block within the project.</li><li>Taking ownership of customers complaints and enquiries; responding to them in a timely manner and in line with policies.</li><li>Track, log and monitor all customer communication.</li><li>Liaise closely with the Contractors and other departments, to ensure smooth clear communication lines.</li><li>Support the Project team to achieve the overall objectives of the project.</li><li>Assist the Customer Experience Manger to continuously review and improve current processes to improve service delivery and customer satisfaction.</li><li>Proactively ensure that all data is uploaded to systems, to create an effective overview of the project and our customers.</li><li>Conduct viewings of empty properties (in any location) with new customers and complete new tenancy sign ups</li><li>Manage operational budgets to ensure that we remain within the agreed figures c.£60m.Ensure procurement is undertaken in line with corporate policies for services such as removals.</li><li>Ensure all payments remain in line with Delegated Authority.</li><li>When required work unsociable hours to attend evening meeting with customers, also willing to travel within Region / across regions</li></ul>Personal Competencies Skills / Experience / Knowledge<ul><li>Empathy with the values and ethos of the organisation</li><li>Flexible approach to work</li><li>Self-motivation with a positive attitude and the ability to work on own initiative</li><li>Strong commitment to safeguarding vulnerable customers</li><li>Confident and experienced collaborator</li><li>Housing Management best practice</li><li>Knowledge of project management</li><li>Strong communication and presentation skills</li><li>Good understanding of tenancy and decant process</li><li>Knowledge of income processes, benefits systems and arrears management</li><li>Ability to maintain attention to detail in a busy environment</li><li>Experience of providing a high level of customer service</li><li>Natural problem-solving skills</li><li>Strong ICT capability, EXCEL, WORD etc</li><li>Proven prioritisation skills</li><li>Considerable independent travel is required to fully meet the responsibilities of this role</li><li>Experienced Team Worker</li></ul>To meet our commitment to providing safe, high quality services to our customers we will complete a basic background check with the Disclosure and Barring service, once an offer of employment is made which will be renewed on a 3 yearly basis. The cost of the check will be paid for by MTVH. Please note :- we do not currently offer visa sponsorship. What's in it for you? Our benefits include:-<ul><li>28 days annual leave plus 8 bank holidays (pro rata for part time) per year </li><li>2 volunteering days per year for things like helping out in local communities</li><li>An additional 'Beliefs day' once a year to have an extra a day off</li><li>Supported family friendly approach with extended parental leave</li><li>Enhanced pension with matched contributions of up to 9%</li><li>Option to buy or sell up to 5 days annual leave per year</li><li>Life assurance cover 3 x your salary</li><li>Cycle2work scheme</li><li>Hybrid Working - Dependent on job role and department</li><li>Health cash plan scheme for your everyday healthcare needs which you can add your family members too</li><li>Tenancy deposit - interest free loan to help with rental deposits and season Ticket loan</li><li>Access to extensive learning and training opportunities with Wisebox platform</li><li>Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues</li><li>Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support</li><li>Employee Assistance Programme- We are committed to the wellbeing of our colleagues and support this as an organisation</li></ul>About us We are committed to developing and implementing or maintaining sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH. Learn more about our benefits and organisation by viewing our attached document Our promise Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively 'Serving people better every day' to educate, support and develop all of our diverse employees and the communities that we serve. We are also part of the disability confident employer scheme. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other's wellbeing. We provide a platform of Network groups for employees to share views, tell us what we're doing well and recommend improvements. We want to create a real sense of community and a workforce who feel that their opinions are valued. Our Networks groups are:-<ul><li>Gender</li><li>Ethnicity</li><li>LGBTQ+</li><li>Disability</li></ul>Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together! We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.

Housing Advisor

Job Description Roupell Park Resident Management Co-op (RPRMC) was set up in 1996 as a result of the residents of the estate wanting to take real control of the way in which their homes are run and was one of the first of some 15 Tenant Management Organisations in Lambeth. We manage 572 homes (384 are tenanted, 185 leasehold and 3 freehold). The Housing Assistant will support the Housing Officer and wider team in delivering high-quality housing management services to Roupell Park RMO (RPRMO) general needs and leasehold customers. The role will focus on supporting tenancy sustainment, monitoring key performance indicators (KPIs), ensuring high levels of tenant satisfaction, and assisting in the management of anti-social behaviour (ASB), rent and service charge collection, arrears reduction, and day-to-day administrative tasks. Duties The Housing Assistant will also play a vital role in promoting equality, diversity, and safeguarding within the estate. This role requires excellent communication skills, working towards an understanding of tenancy laws and regulations, and the ability to work collaboratively with teams, tenants and other stakeholders. <ul><li>To provide and deliver efficient, effective customer orientated Housing Management services.</li><li>To deal with enquiries into RPRMO, supporting a right first-time approach, where enquiries fall outside the remit of the Housing team, accurately refer these to the appropriate areas of RPRMO for resolution</li><li>Work closely with a range of internal and external partners will be key to delivering a consistent and responsive service.</li><li>Assist in monitoring rent accounts and service charge payments.</li><li>Follow up on outstanding payments and liaise with tenants regarding rent arrears.</li><li>Work with the Housing Officer to ensure tenants are aware of their payment responsibilities and support them in accessing benefits or financial assistance.</li><li>Provide administrative support to the Housing Officer in managing tenancies.</li><li>Assist in identifying tenants who may need extra support and make referrals where appropriate.</li><li>Help organise and facilitate tenancy support services and events.</li><li>Log and raise repair requests from tenants and ensure they are followed up by the appropriate teams.</li><li>Monitor the progress of repairs to ensure completion in a timely manner.</li><li>Assist in estate inspections to identify and report any maintenance or safety concerns.</li><li>Support the Housing Officer in managing ASB cases by logging complaints and maintaining records of actions taken.</li><li>Provide administrative assistance in investigating and resolving ASB issues, including liaising with external agencies such as the police or mediation services.</li><li>Ensure ASB cases are dealt with in a timely manner, in line with tenant satisfaction measures.</li><li>Log all interactions with residents, ensuring detailed and accurate records of communications are maintained.</li><li>Assist in responding to resident queries, complaints, and feedback via phone, email, or in person.</li><li>Work with the Housing Officer to engage with residents and foster positive relationships between tenants and the management team.</li><li>Contribute to maintaining high levels of tenant satisfaction by responding to tenant needs quickly and effectively.</li><li>Assist in conducting tenant surveys and gathering feedback to identify areas for improvement in service delivery.</li><li>Help organise community events and activities aimed at enhancing tenant engagement and satisfaction.</li><li>Assist in identifying and reporting safeguarding concerns in line with RPRMO's safeguarding policies.</li><li>Work with the Housing Officer to ensure vulnerable tenants are supported and safe within their homes.</li><li>Help to track progress towards key performance indicators (KPIs), including rent collection, tenant satisfaction, ASB resolution times, and repairs.</li><li>Promote equality, diversity, and inclusion in all aspects of the role, ensuring that all tenants are treated fairly and respectfully.</li><li>Support the delivery of services that meet the diverse needs of the RPRMO community.</li><li>Build customer confidence in digital channels and demonstrate your own personal commitment to using new digital tools for delivering an excellent customer service</li><li>Understanding of GDPR legislation and a commitment to confidentiality</li><li>Ensure that all services are delivered fairly, and residents are treated with dignity and respect regardless of their background.</li><li>To carry out any other duties reasonably requested by the Estate Director</li></ul>Desired skills, qualities and qualifications <ul><li>Good Literacy and Numeracy</li><li>Strong organisational and administrative skills.</li><li>Excellent communication skills, both written and verbal, with the ability to interact professionally with tenants and colleagues.</li><li>Ability to work well as part of a team and independently when required.</li><li>A strong commitment to customer service and improving tenant satisfaction.</li><li>Understanding of equality, diversity, and inclusion principles.</li><li>Basic knowledge of housing management practices, including rent collection, repairs, and ASB management.</li><li>Able to use a range of Microsoft software systems and IT systems.</li><li>Ability to attend evening meetings and weekend working as required.</li><li>A commitment to continuing personal and professional development.</li></ul>Hours of Work <ul><li>Monday 10am - 5pm</li><li>Tuesday 10am - 4pm</li><li>Wednesday 9am - 5pm</li><li>Thursday 10am - 5pm</li><li>Friday 9am - 4pm</li><li>(1 hour lunch break)</li></ul>Salary £12 per hour

Housing Officer Apprentice - Inspire ATA

Job Title: Housing Officer Job Location: Brindley Place, Birmingham - with travel across the Midlands and other regions` Salary: £33,400 (+ £750 Car Allowance) per annum Contract type: Permanent Working hours: 37 hour per week Full Time About the role We are currently recruiting for a Housing Officer on permanent basis. This role will cover an area in the West Midlands including Redditch, Coventry, Solihull, and Stratford Upon Avon. The Housing Officer role will require you to support GreenSquareAccord`s aim of valuing our customers by meeting housing and related needs on a cross-tenure patch. You will work both independently and as part of a team; to pro-actively deliver a high-quality housing management service, focussing on customer satisfaction and value for money. The role will require you to manage complex tenancy issues including property condition and anti-social behaviour cases. You will manage estate issues including health &amp; safety issues. You will work independently in challenging situations and with changing priorities striving to add value to everything you do. You will provide information to new and existing customers which will enable them to manage and sustain their tenancy. You will provide support/ attendance if requested by the Regional Locality Manager at the relevant Locality Board in line with our Locality Model approach. This role requires a cover letter. If one is not provided, your application might not be considered. Please note that if you are successful in this role, we will require a DBS check to be completed. Further details will be sent following offer. About you You will have a good general or technical education beyond GCSE e.g. 2 or more A- Levels/NVQ3 or vocabulary, verbal reasoning and numerical skills to the equivalent ability level. Housing or related qualification would be beneficial for this role. You will require knowledge and experience of housing and tenancy law, including succession, mutual exchange, assignments and ending tenancies. This will also include experience of tenancy or leasehold management and enforcement. For this role you will be able to demonstrate a good track history of delivering excellent customer service. This will also include excellent administration and organisational skills, with an ability to prioritise effectively and manage own demanding workload. A FULL UK driving licence is essential for this role. Please note that if you are successful in this role, we will require evidence of the required certificates and qualifications required for the role. Without this evidence, you would be unable to commence employment at GreenSquareAccord. About us We are GSA, we provide affordable homes and services that create a foundation from which people in our communities can thrive. We own and manage 25,000 homes in diverse communities across the West Midlands and Southwest. Everyone deserves a home, it`s a place from which we build our future, we thrive at home. We are proud to play an active role in dealing with the consequences of the housing crisis, by providing affordable homes for people in our communities who need them most. Often a home is all someone needs, but when our customers need more, we offer a range of services, including care, money advice and coaching to support them. We also provide care and support to some of the most vulnerable people in society. This includes support for people who are homeless, experiencing domestic violence or are part of the criminal justice system. The GSA Way We know that how we do things is just as important as what we do. To help us make a difference, together, we created the GSA Way. A culture we commit to, aspire to, and live and breathe. Commitments and behaviours which together make our organisation what it is. Our five core commitments are: <ul><li>We believe our customer is everything</li><li>We are one team</li><li>We are supportive and caring</li><li>We are business-minded for social purpose</li><li>We are curious and ambitious.</li></ul>You can read more about the GSA Way in our recruitment pack. Benefits In support and recognition of our colleagues who will help us deliver our employer strategy, we offer a fantastic benefits package. This includes: <ul><li>25 days annual holiday entitlement</li><li>A defined contribution pension scheme.</li><li>Trust based flexible working and a Confidential Employee Assistance Programme (EAP).</li><li>Two days paid volunteering leave per year</li><li>Buying and selling of annual leave</li><li>Opt-in health cash plan with cover on eye test and glasses, Dental, therapy and much more!</li></ul>All individuals who apply to work at GreenSquareAccord are considered on their merits in line with our Diversity and Inclusion strategy and policy. GreenSquareAccord are a Disability Confident Employer therefore we actively encourage applications from individuals with disabilities and try to provide access, adjustments, equipment or other practical support where required. All applicants with a disability who meet the `essential eligibility criteria` for the role, as detailed in the job description, are guaranteed an interview. If you need any assistance, adjustments or adaptations throughout our selection processes please let us know.

Housing Officer

Housing Management Coordinator Darlington - Hybrid working between Darlington and home. Permanent, full time (37.5 hpw) Salary £25,838 per annum great benefits including Health Cash Plan Home, a place where you belong This is a great opportunity for a Housing Management Coordinator to join our team here in Darlington STEP. As our Housing and Property expert, you'll focus on tenancy support for our customers, ensuring their homes are safe and well maintained. Providing a housing management service, you'll support them to manage and maintain their tenancy and rent accounts with the aim of helping them move to maintain and sustain accommodation! Typical day as a Housing Management Coordinator <ul> <li> Mental Health and complex needs customers. </li> <li> Making sure that our 15 customers properties are homes they can be proud of, you'll support your customers by engaging and involving them in their tenancies. </li> <li> Help our customers with housing benefit claims, making sure that these are received on their rent account. </li> <li> Where there is a need, you'll also issue and sign warning letters and notices which may lead to attending court. </li> <li> Getting properties ready for the next customers who needs our help and for maximum occupancy, you'll turn around vacant or void properties within set timescales. </li> <li> Ensuring we are health and safety compliant and that maintenance standards are met. </li> </ul>Fancy going home each day knowing that you have helped change our customers lives for the better? You'll do that here, working for one of the top ten Great Place to Work in the UK! You bring <ul> <li> Experience in managing a housing management caseload and overseeing landlord and housing management duties. </li> <li> Know-how of re-letting of rooms or units, collecting rents, and taking formal tenancy action when needed. </li> <li> Able to take on a lead role within the team, offering guidance and support to your colleagues. </li> <li> The ability to work on your own initiative, positively influencing people from all different backgrounds. </li> <li> A "can do" positive attitude, you're proactive and well organised, and able to work on your initiative. </li> <li> Confident working collaboratively with colleagues in other parts of the business as well as with external partners. </li> </ul>Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role. This remains under regular review Our team You'll join Kim and our Darlington STEP team, we're super passionate about what we do! We're a supportive bunch. Looking for a job where you really belong? Where you can be, well you! Bring your uniqueness, brilliant skills and awesome experience to deliver amazing things for our customers. You'll join our team, who come from different walks of life and are here to support you as you make yourself at Home! Job details <ul> <li> Monday to Friday 9am-5pm </li> <li> Based at our service in Darlington you'll spend your time travelling around the properties. </li> <li> Able to use technology for creating and updating support plans, making benefit claims and doing tenancy signs ups, </li> <li> To get from A to B, you'll need a vehicle insured for business purposes. The great news is that we'll pay your mileage! </li> <li> You'll need an Enhanced DBS check done and we pay for that. </li> </ul> A place where you belong Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA and Disability) support us all to be our best. Together we make Home Group a great place to work ! What's in it for you? <ul> <li> 34 days leave (including bank hols and a "me day" to use for whatever you fancy) increasing to 39, and time off for volunteering too! </li> <li> Health cash plan saving you from £1140 per annum. We'll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more. </li> <li> Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us. </li> <li> We Grow Our Own colleagues (not literally of course!), when you're ready for the next step in your career, you can grow with us! </li> <li> Colleagues really matters to us, that's why we're the 10 th Best place in the UK for Wellbeing. Our tools and support help you when you need them. </li> <li> Learn more about our benefits on our website. </li> </ul> Find out more Click APPLY NOW to see our Housing Management Coordinator Job Description , find out about us and for help to apply . S ometimes we close a job early, so don't delay or you might miss out. Finally, do let us know if there's anything we can do, to help you shine in our process at <a href="mailto:recruitment@homegroup.org.uk" target="_blank">recruitment@homegroup.org.uk</a>

Housing Management Coordinator

Please note we have 3 positions available. As a Building Safety Manager at Peabody, you will play a key role in ensuring the safety and compliance of our high-rise residential buildings. With a strong focus on the requirements of the Building Safety Act 2022, you'll manage building safety risks, implement robust reporting systems, and work collaboratively across teams to drive continuous improvement. This role requires a strong background in fire safety, structural engineering, or building surveying, alongside the ability to manage safety inspections and engage effectively with residents and regulators. You'll operate with a fair degree of autonomy, often working alone, and your geographical patch will require some travel across Peabody's asset portfolio, including mandatory team office days. What You'll Be Doing As a Building Safety Manager, you will act as a key point of contact for building safety matters, ensuring compliance. This includes preparing Safety Case Reports, maintaining the Golden Thread of information, and managing Mandatory Occurrence Reporting (MOR). You'll assess and manage fire and structural safety risks, conduct inspections and audits, and collaborate with internal teams and external regulators to implement remedial actions. Additionally, you will develop and deliver resident engagement strategies to communicate safety updates, address concerns, and manage complaints related to building and fire safety. Through maintaining detailed records and adhering to organisational policies, you will play a crucial role in ensuring safe and well-managed homes across your portfolio. About You To succeed in this role, you will need a proactive and detail-oriented approach, excellent communication skills, and the ability to manage complex tasks effectively. You'll bring: <ul> <li>A recognised minimum level 3 qualification or significant experience in fire safety, structural engineering, or building surveying.</li> <li>In-depth knowledge of the Building Safety Act 2022 and its practical applications.</li> <li>Strong understanding of fire risk assessments, structural reports, and relevant guidance (e.g., Approved Document B, BS9991).</li> <li>Proven experience in building or fire safety within residential, commercial, or complex environments.</li> <li>High levels of organisation and attention to detail, with the ability to manage multiple priorities and meet deadlines.</li> <li>Competence in maintaining records and writing formal reports.</li></ul>Here are just a few of the benefits of working at Peabody: <ul> <li>30 days' annual holiday, plus bank holidays</li> <li>two additional paid volunteering days each year </li> <li>flexible benefits scheme, including family friendly benefits and access to a discount portal </li> <li>4 x salary life assurance</li> <li>up to 10% pension contribution</li></ul>Are you ready to apply? If you have any questions about this role, please email Talent Specialist, Chloe Singleton at <a href="mailto:chloe.singleton@peabody.org.uk" target="_blank">chloe.singleton@peabody.org.uk</a> Interviews will be taking place week commencing 26th May PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.

Building Safety Manager

We are seeking x3 proactive and customer-focused Tenant Liaison Officer to join our team In this role, you will be the key point of contact for customers throughout all stages of planned improvement works. You will coordinate closely with Project Coordinators, contractors, and internal teams to ensure a high-quality service is delivered. You will also liaise with Housing and Neighbourhood Management teams, Residents Associations, Board Members, and Councillors, ensuring clear communication and engagement throughout the planning and delivery of improvement schemes. This role plays a vital part in promoting schemes, monitoring their progress, and ensuring that any issues or defects are promptly addressed and resolved. We are one of the largest housing associations in the North of England, managing over 38,000 homes across the North of England. We are a non-profit organisation, meaning any money we make is invested back into the company for the benefit of our residents and local communities. As an organisation we are committed to having a Diverse and Inclusive workforce. We would therefore welcome applications from candidates with any of the nine protected characteristics. We are also proud to be a Disability Confident employer. Requirements Outline of key responsibilities for the Tenant Liaison Officer... <ul><li>Inform the customers on all aspects of planned improvement works including the timescales involved, contractor details, the disturbance that is to be expected, the preparation required by the customer, the dangers and risks that may be expected (as far as can be foreseen) and the projected final outcome.</li></ul><ul><li>Collate/gather colour choices for customers (where applicable) Also ensuring that sufficient copies of plans/designs and manufacturers literature/samples and exhibits are available. </li></ul><ul><li>Undertake home visits to assist with the consultation process. </li></ul><ul><li>Prepare display boards, publicity material etc; run an event or presentation during the consultation stages of schemes in conjunction with other staff as necessary (this may involve evening/weekend work). </li></ul><ul><li>To consult with customers in their homes and to advise them about the choices of materials available for components and finishes, to give them advice on heating costs, insulation, security, functionality etc, and to give them the opportunity to help them make their own decisions from the range of options available. </li></ul><ul><li>Work with the Project Coordinators and contractors on the programme/running order of the scheme. Ensure that the Project Coordinators/contractors receive the customers' choices and documentation in good time. </li></ul><ul><li>To consult with customers and arrange alternative respite accommodation for those who cannot remain in their homes during planned improvement works. This particularly includes making arrangements for older, vulnerable and disabled customers and may include liaising with relatives, care workers, occupational therapist and other agencies. </li></ul><ul><li>Monitor the performance of contractors and report any issues to the team by carrying out regular site visit. </li></ul><ul><li>To attend meetings with staff, contractors and customers to contribute to the effective delivery of the improvement programme and to highlight and recommend appropriate action. </li></ul><ul><li>To deal with customers enquiries over the telephone, face to face and in writing - and seek to resolve any disputes that may arise during the works. Refer problems that cannot be resolved to the team as necessary.</li></ul>We are looking for someone who has... <ul> <li>A full UK driving license and access to a vehicle </li> <li>Literacy skills sufficient to complete reports and correspond with customers and colleagues in writing via letter or e-mail.</li> <li>Numeracy skills sufficient to calculate disturbance allowances and issue the correct payment of vouchers</li> <li>The ability to keep accurate records and data, in an organised and accessible manner e.g. on the central computer system.</li> <li>Ability to use effective communication techniques to identify with others and build positive working relationships, to ensure effective service delivery.</li> <li>Verbal communication skills sufficient to liaise with staff, contractors and customers over the telephone, face to face, individually and on a group basis, with the ability to adapt own style to suit the needs of the audience.</li> <li>An understanding of equality and diversity and a commitment to following company procedure in respect of this.</li> </ul>Benefits In return, we are offering the successful candidate in the Tenant Liaison Officer role... <ul> <li>Starting salary of £28,457</li> <li>Annual pay scale increase </li> <li>27 days holiday (rising to 32 over 5 years' service) + bank holidays </li> <li>A flexible working environment, with a range of family friendly policies</li> </ul><ul> <li>You will be working 37 hours per week Monday-Friday</li> <li>Hybrid Role</li> </ul><ul> <li>Working arrangements are flexible in line with our Smart Working culture so that we deliver an excellent and accessible service for customers. </li> <li>Wide range of technical, professional, and personal development training opportunities </li> <li>Attractive pension scheme </li> <li>Health and wellbeing benefits including access to GPs </li> <li>A range of financial and lifestyle benefits including cycle to work, vehicle leasing and financial advice </li> <li>We have a range of staff support networks, including menopause, culturally diverse, LGBTQ+ and disability. </li> <li>To view the full range of our award winning benefits click on the Employee Benefits Link </li> </ul>THG reserves the right to close this vacancy early if sufficient numbers of applicants are received. Therefore, please apply without delay! Please ensure you fully answer the questions on the application form.

Tenant Liaison Officer

We are seeking x3 proactive and customer-focused Tenant Liaison Officer to join our team In this role, you will be the key point of contact for customers throughout all stages of planned improvement works across our tenanted housing stock. You will coordinate closely with Project Coordinators, contractors, and internal teams to ensure a high-quality service is delivered. You will also liaise with Housing and Neighbourhood Management teams, Residents Associations, Board Members, and Councillors, ensuring clear communication and engagement throughout the planning and delivery of improvement schemes. This role plays a vital part in promoting schemes, monitoring their progress, and ensuring that any issues or defects are promptly addressed and resolved. Together Housing: We are one of the largest housing associations in the North of England, managing over 38,000 homes across the North of England. We are a non-profit organisation, meaning any money we make is invested back into the company for the benefit of our residents and local communities. As an organisation we are committed to having a Diverse and Inclusive workforce. We would therefore welcome applications from candidates with any of the nine protected characteristics. We are also proud to be a Disability Confident employer. Requirements Outline of key responsibilities for the Tenant Liaison Officer... <ul><li>Inform the customers on all aspects of planned improvement works including the timescales involved, contractor details, the disturbance that is to be expected, the preparation required by the customer, the dangers and risks that may be expected (as far as can be foreseen) and the projected final outcome.</li></ul><ul><li>Collate/gather colour choices for customers (where applicable) Also ensuring that sufficient copies of plans/designs and manufacturers literature/samples and exhibits are available. </li></ul><ul><li>Undertake home visits to assist with the consultation process. </li></ul><ul><li>Prepare display boards, publicity material etc; run an event or presentation during the consultation stages of schemes in conjunction with other staff as necessary (this may involve evening/weekend work). </li></ul><ul><li>To consult with customers in their homes and to advise them about the choices of materials available for components and finishes, to give them advice on heating costs, insulation, security, functionality etc, and to give them the opportunity to help them make their own decisions from the range of options available. </li></ul><ul><li>Work with the Project Coordinators and contractors on the programme/running order of the scheme. Ensure that the Project Coordinators/contractors receive the customers' choices and documentation in good time. </li></ul><ul><li>To consult with customers and arrange alternative respite accommodation for those who cannot remain in their homes during planned improvement works. This particularly includes making arrangements for older, vulnerable and disabled customers and may include liaising with relatives, care workers, occupational therapist and other agencies. </li></ul><ul><li>Monitor the performance of contractors and report any issues to the team by carrying out regular site visit. </li></ul><ul><li>To attend meetings with staff, contractors and customers to contribute to the effective delivery of the improvement programme and to highlight and recommend appropriate action. </li></ul><ul><li>To deal with customers enquiries over the telephone, face to face and in writing - and seek to resolve any disputes that may arise during the works. Refer problems that cannot be resolved to the team as necessary.</li></ul>We are looking for someone who has... <ul> <li>A full UK driving license and access to a vehicle </li> <li>Literacy skills sufficient to complete reports and correspond with customers and colleagues in writing via letter or e-mail.</li> <li>Numeracy skills sufficient to calculate disturbance allowances and issue the correct payment of vouchers</li> <li>The ability to keep accurate records and data, in an organised and accessible manner e.g. on the central computer system.</li> <li>Ability to use effective communication techniques to identify with others and build positive working relationships, to ensure effective service delivery.</li> <li>Verbal communication skills sufficient to liaise with staff, contractors and customers over the telephone, face to face, individually and on a group basis, with the ability to adapt own style to suit the needs of the audience.</li> <li>An understanding of equality and diversity and a commitment to following company procedure in respect of this.</li> </ul>Benefits In return, we are offering the successful candidate in the Tenant Liaison Officer role... <ul> <li>Starting salary of £28,457</li> <li>Annual pay scale increase </li> <li>27 days holiday (rising to 32 over 5 years' service) + bank holidays </li> <li>A flexible working environment, with a range of family friendly policies</li> </ul><ul> <li>You will be working 37 hours per week Monday-Friday</li> <li>Hybrid Role</li> </ul><ul> <li>Working arrangements are flexible in line with our Smart Working culture so that we deliver an excellent and accessible service for customers. </li> <li>Wide range of technical, professional, and personal development training opportunities </li> <li>Attractive pension scheme </li> <li>Health and wellbeing benefits including access to GPs </li> <li>A range of financial and lifestyle benefits including cycle to work, vehicle leasing and financial advice </li> <li>We have a range of staff support networks, including menopause, culturally diverse, LGBTQ+ and disability. </li> <li>To view the full range of our award winning benefits click on the Employee Benefits Link </li> </ul>THG reserves the right to close this vacancy early if sufficient numbers of applicants are received. Therefore, please apply without delay! Please ensure you fully answer the questions on the application form.

The vacancy Closing date: Tuesday 13th May Interview date: Wednesday 21st May Interview location: Soapworks, Salford Quays, Manchester Our organisation is all about people - the people who live in our homes, the communities we serve, and those we work with. So, it's no surprise that we recruit for attitude and behaviour which are central to us building relationships and delivering great experiences for these people. We employ colleagues who are passionate about making a difference who will take responsibility to get things done. As a not-for-profit housing association, providing affordable homes and services to more than 20,000 people across Greater Manchester. We have a strong social purpose and make it our mission to enable people to live well in their home and community. We're looking for those that can ensure the effective and efficient delivery of all Income Management related operational duties to ensure excellent rent collection and arrears management for all current and former customers. You'll provide early intervention, guidance and assistance to customers who are struggling to pay their rent with the aim to increase income collection. You will working collaboratively with colleagues across Communities to ensure the prompt and comprehensive resolution of arrears cases for both current and former customers. Assisting to implement our in-house legal process to ensure all formal arrears action is justified, proportionate, and is acted on appropriately in accordance with current policies and procedures, the pre action protocol and in line with wider legislation. We're always keen to hear from those who will champion, promote and adhere to our Customer Service Standards working with all relevant teams to ensure the delivery of a customer focused service thereby attaining excellent performance standards and outcomes. We need people who are / have <ul> <li>Experience in a similar role, with knowledge of enforcing tenancy conditions and ideally dealing with income collection.</li></ul><ul> <li>Good knowledge of housing legislation and welfare benefits.</li></ul><ul> <li>Some knowledge of implementing arrears recovery procedures.</li></ul><ul> <li>IT literate including Microsoft Office 365</li></ul>Please note you must have a flexible approach to working hours (including occasional evenings and weekends) and hold a valid driving license, with access to your own vehicle, full MOT with insurance for business use. Everyone's welcome here. Our culture is inclusive, and we are committed to increasing diversity. We enable everyone to be themselves at work, so that they feel at home with us. And we trust and support people to do their best, in a role that is fulfilling and rewarding because we know that this helps us to deliver better outcomes for our customers and our colleagues. If you want to be part of our team and help us make a difference, we'd love to hear from you. #RentSupportOfficer #tenancymanagement #rentcollection #rentarrears #housingjobs #recruiting #Manchesterjobs The company Irwell Valley Homes is a housing association providing affordable homes and services to over 16,000 people across Greater Manchester and employing over 280 colleagues. We are a charitable, registered provider of social housing and offer homes mainly for social rent, with a small number for affordable rent, market rent and shared ownership. We also provide homes with support for people with dementia, mental health issues, learning and physical disabilities, those who have been made homeless and people affected by domestic abuse. As well as providing homes, we deliver services and support to customers and work in partnership with specialist organisations to help them sustain their tenancies and get on in life. And we engage with customers to shape services and review our effectiveness. How we work Accreditations Good Employment Charter Disability Confident Armed Forces Covenant Living Wage Employer Houseproud

Rent Support Officer

The Vacancy Join Our Team as a Housing Support Worker! *Please note that this is a fixed-term position which will terminate on 31 March 2026. Do you enjoy helping people gain their independence and thrive? As a Housing Support Worker, you will be working with vulnerable adults who may be experiencing homeless and isolation. You will be self-motivated, solution focused and a forward thinker, with safeguarding awareness to help make a real difference to our people's lives. What we're looking for: <ul> <li> A genuine passion for supporting people with housing and other needs.</li> <li>Experience of providing housing advice in 1-1 and group work settings.</li> <li>The ability to remain calm under pressure and respond to distress with empathy.</li></ul>Why Join Us? We understand that when people feel supported and valued, they can achieve great things - and we want you to be part of that. Here's what you'll enjoy as part of our team: <ul> <li>Flexible working options to help you balance work and life in a way that suits you.</li> <li>Hybrid working (where applicable) - enjoy the best of both worlds!</li> <li>25 days annual leave plus bank holidays, increasing to 30 days with service - because your time off matters.</li> <li>A wealth of learning and career development opportunities, with paid and tailored training to support your growth.</li> <li>Free, confidential Employee Assistance Programme 24/7,including access to counselling and GP services - your wellbeing is a priority.</li> <li>Employer contributory pension scheme to help secure your future.</li> <li>Great maternity, paternity and adoption benefits to support you and your family.</li> <li>Exclusive care workers discounts to make life a little easier.</li> <li>Access to a range of Employee Networks including People of Colour, LGBT+, Mental Health and Accessibility - we embrace and celebrate diversity.</li> <li>A variety of health and wellbeing initiatives to keep you feeling your best.</li> <li>Cycle to Work Scheme to help you stay active and reduce your carbon footprint.</li> <li>Access to a Corporate Health Plan to support your physical and mental health.</li></ul>We embrace diversity and are committed to creating an inclusive, anti-racist environment where everyone can thrive by being their true self. Join us in driving this important agenda forward and help shape a workplace where all voices are valued! If you're ready to use your skills to help others succeed, we'd love to hear from you. For an informal chat about the role please contact Rebecca Davison, Service Manager via <a href="mailto:Rebecca.davison@foundationuk.org" target="_blank">Rebecca.davison@foundationuk.org</a> or 07841 371 697. Apply Now! The closing date for applications is 11 May 2025, but we may close it early if we receive a high number of strong candidates, so don't delay! Interviews will be held on 20 May 2025. Good Luck! The Company The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country.

Housing Support Worker (Complex Needs)

The Vacancy We're VIVID! -We offer a vibrant, friendly, inclusive culture that supports, develops and attracts the best people! We're recruiting for an Income Recovery Officer to join our team based in Basingstoke. This is a full-time permanent role, working 37 hours a week with a minimum of 20% of this to be office based to promote collaboration and team working. Want to know what we can offer you? <ul> <li>26 days holiday (plus bank holidays), with the opportunity to buy or sell annual leave </li> <li>A productivity-related bonus scheme to enhance your take-home </li> <li>A generous contributory pension of 6%. We'll match employee contributions between 7% and 10% </li> <li>Life assurance paid at x 3 annual salary </li> <li>Private medical insurance </li> <li>Health care cash plan called Medicash </li> <li>Enhanced pay for maternity, paternity, adoption and shared parental leave </li> <li>Access to counselling, legal and financial information </li> <li>Electric car scheme </li> <li>Huge variety of in-house &amp; e-learning courses and a range of coaching and mentoring programmes </li></ul>Here's the facts about the role: As an income recovery officer, you'll provide a proactive and effective approach to recovering outstanding rent and other charges. You'll work to agreed procedures to have full control over a caseload of accounts and progress them through the rent arrears process. This'll include recording contacts, agreements and referrals, and ensuring that customers are provided with the right support that they need. You'll gain a good understanding of who our customers are and the support that they may need to sustain their tenancies, so that eviction is always the last resort. You'll develop a good knowledge of benefits and understand how they're paid and managed. And make sure the business and customer impacts are understood as part of the arrears process. You'll have a good working relationship with various teams such as neighbourhoods and tenancy support. As well as developing connections with external partners and agencies who help us to provide the right level of support to our customers. This includes housing options and homelessness teams to meet the needs of our customers. You'll bring your wealth of experience in debt recovery and awareness/understanding of the social housing sector. Also, your effective communication and relationship building skills which will help you to succeed in this role. The Company We're a leading provider of affordable homes and extensive support services in the south of England. We believe that everyone has the right to a safe and secure place to call home, and from the moment customers move into their VIVID home we're here to help with that and more. Our customers have access to a wide range of tailored advice to sustain their tenancies and look after their wellbeing. We invest in our homes and communities for the long-term, and this means in the quality, safety and energy efficiency of existing homes and neighbourhoods, with a firm focus on improving services so they're easy to use and access by our customers. We're addressing the shortage of affordable housing in the south, building the right type of homes to meet the needs of our local communities. We're the fifth largest developer of new homes amongst housing associations in England, having built over 1,500 last year. This is summed up in our vision "More homes, bright futures". Living VIVID We're ranked 91 in the Top 100 Best Companies to Work For and ranked 12 amongst housing associations. As a 'people' business, we work hard to create a high-performing and fun working environment. We invest in our people's development, whilst looking after their wellbeing with our award-winning initiatives. Buy / sell annual leave Pension scheme Smart working From 26 days holiday per year Private medical / medicash benefits Enhanced paternity / maternity leave Qualification funding support Electric car scheme Previous Next We're committed to diversity and inclusion, and want people from all walks of life to apply for our vacancies. We're a disability confident leader with disabled-friendly offices and we'll make reasonable adjustments throughout the recruitment process to help you; please note your needs on your application form. If you need additional support with your application, please get in touch with us on 02392 896758 or email <a href="mailto:HRrecruitment@vividhomes.co.uk" target="_blank">HRrecruitment@vividhomes.co.uk</a>. We'll be happy to help.

Income Recovery Officer

Creative Support are currently looking for a caring individual to take on our Relief Housing Support Worker role in Fleetwood, Blackpool, providing the highest standards of care to individuals with mental health/complex needs. This opportunity is perfect for someone who is interested in an exciting career in mental health. We are looking for someone who is approachable and warm and able to connect with the individuals we support. Support Worker Duties: <ul> <li>Developing and sustaining warm and trusting relationships with service users,</li> <li>Carrying out general administrative duties,</li> <li>Providing emotional support to service users,</li> <li>Medication oversight,</li> <li>Supporting with daily living tasks, including budgeting and tenancy maintenance,</li> <li>Communicating and building strong relationships with service users' family, support network and involved professionals.</li> </ul>Experience of providing care and support to individuals with mental health needs is essential for this role. The benefits of joining Creative Support as a Relief/Bank staff member is the flexibility to pick shifts to suit you and work in services that are local to you. Vacancy Reference Number: 82489 Applications for this role must be submitted via the Creative Support website using the above vacancy reference number We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold award. We can only accept applications from candidates who are located in and eligible to work within the UK. Application Instructions: In order to apply, please read the job description and then complete the online application form using the links above. You can also download a copy of our application form using the links above. Completed Application Forms must be submitted to our Head Office address (below) or emailed to <a href="mailto:recruitment@creativesupport.co.uk" target="_blank">recruitment@creativesupport.co.uk</a> to be considered for the vacancy. If you have not received a response to your application within 10 working days of the closing date please accept this as notification of an unsuccessful application. Unsuccessful applicants must wait 6 months before reapplying. If you require any advice on completing your application form, please call us on 0161 236 0829. Recruitment Department, Creative Support Ltd, Wellington House, 131 Wellington Road South, Stockport, SK1 3TS

Relief Housing Support Worker

Independent Reviewing Officer Permanent, Full Time £46,574 to £56,027 Per Annum Location: Chelmsford Working Style: Anywhere worker Closing Date: 11th May 2025 Interview Date: 19th May 2025 Here in Essex, we continue to raise the bar about practice and our investment in our workforce is second to none. It's an exciting time to join us having received our 2 nd Outstanding Ofsted rating in a row. The Role Independent Reviewing Officer for mid and north Essex. Home-based role with the need to travel to chair looked after child reviews and visit children. To provide an effective Independent Reviewing Officer (IRO) service for children in care, in accordance with statutory regulation, guidance, and Essex County Council procedures. To review the cases of children who are looked after as laid down in Volume 2 Care Planning, Placement and Case Review (England) Regulations (2021), and the IRO Handbook (2010). The statutory duties of the IRO are to [Section 25B (1), 1989 CA]: <ul> <li> Monitor the performance by the local authority of their functions in relation to the child's case. </li> <li> Participate in any review of the child's case. </li> <li> Ensure the wishes and feelings of the child are given due consideration by the authority. </li> <li> Perform any other function which is prescribed in regulations. </li></ul>The Independent Reviewing Officer's primary focus is to quality assure the care planning and review process for each looked after child, and to ensure that the child's needs, wishes and feelings are given full consideration. The review process should consider the child's assessed needs, and their progress, and will agree both long term plans and more immediate steps that will meet these needs and promote the child's welfare. The purpose of the review process is to ensure that the child's welfare is safeguarded and promoted in the most effective way while looked after by the Local Authority. The IRO role is one of practice expertise in the area of children in care and care planning and should be pivotal in driving forward Essex County Council's commitment to secure better and improved outcomes for children in care. The IRO should actively contribute to ensuring that Essex County Council fulfils its responsibilities as a 'corporate parent' for all children in care, by providing scrutiny and challenge to all levels of practitioner and manager within the organisation. Accountabilities <ul> <li> To ensure that statutory review meetings are held within the required timescales, and that all relevant family members, parents, carers and professionals are identified, invited to attend, and/or consulted fully in the process. This should take place in conjunction with the Social Worker responsible for the child and take into account the wishes and feelings of the child. </li> <li> To independently monitor the progress of the child between review meetings, ensuring the care plan continues to meet the assessed needs, and take action to convene a formal review when necessary. </li> <li> To communicate directly with the senior management team within Family Operations, when the Local Authority fails to meet its statutory obligations to children in care, especially where poor practice has contributed to, or increased, the risk to a child. </li> <li> To contribute to the development of strategic and corporate plans, ensuring effective representation of the issues relevant to looked after children, in order to secure better outcomes and continuous service improvement. </li> <li> To ensure that arrangements are made for children to access advocacy services, where this is considered appropriate and/or beneficial. </li> <li> To enable and support children and young people to access and make use of the authority's complaints and compliments procedure, as appropriate. </li> <li> To ensure that the appropriate support is in place for parents and/or carers to participate fully in the review process e.g. interpreter, advocate. </li> <li> To ensure that review processes are child-centred and maximise the potential involvement and participation of children, young people, parents and carers; mediating to resolve disagreements swiftly where necessary. When efforts to resolve issues informally are unsuccessful to use the Dispute Resolution Procedure to highlight deficiencies in care planning, resource allocation, inter-agency working and/or risk management, and challenge practitioners, managers and senior managers, when care plans do not effectively meet the identified needs of the looked after child. </li> <li> To act as a source of expert advice, consultation and mentoring for Family Operations staff on professional and practice issues relating to Children in Care. </li> <li> To produce review decisions and reports in line with statutory requirements. </li> <li> Ensure that administrative procedures are followed and that reports, and other documentation are completed and distributed, and client records are updated, within the prescribed timescales. </li> <li> To monitor the organisation and efficiency of the Independent Reviewing Service, and to make recommendations to the Service Manager for improvements to the system. </li> <li> To keep abreast of research findings which impact on Children Looked After and make recommendations to children's forums. </li> <li> To contribute to the development and corporate delivery of the Reviewing Service throughout the County. </li> <li> To work to the objectives for Children in Care as set out in the Multi Agency Children in Care Strategy 2012-2017. </li> <li> Undertake such other duties as may reasonably be required of you commensurate with your grade. </li></ul>The Experience You Will Bring <ul> <li> Educated to Dip SW or degree level in Social Work practice. </li> <li> PQ Childcare Award or equivalent by experience. </li> <li> Current Social Work England Registration. </li> <li> A proven ability to form and sustain relationships with children and young people and the ability to promote the interest, wishes and feelings of children in care. </li> <li> A commitment to promoting family time and relationships with a child's family of origin. </li> <li> A comprehensive working knowledge and experience of working with children and families, and Children in Care and be fully conversant with all related statutory obligations, codes of practice and significant research findings. </li> <li> A sound working knowledge and experience of operational planning and service delivery within children's services in local government, with demonstrable and proven record of achievement in same. </li> <li> Experience of chairing meetings involving children, parents and/or carers and other professionals. </li> <li> The confidence and ability to work constructively with senior managers, offering a critical perspective and appropriate challenge. </li> <li> A detailed understanding and awareness of the requirements of leading and managing change within a large, complex organisation. </li> <li> Experience of providing social work supervision and support. </li> <li> Experience of developing and implementing planning and performance frameworks in a multi-disciplinary and partnership environment. </li> <li> A thorough understanding of the legal framework relating to looked after children and care leavers, including knowledge of the National Minimum Standards for fostering services and the Adoption Agencies Regulations 2005. </li> <li> A thorough working understanding of the legal process and the issues involved when a local authority makes an application to the court for an order. </li> <li> Knowledge of the evidence about what makes for good quality practice in working with children and families to safeguard children and promote their welfare. </li></ul>To read more about our business area, please visit: Children &amp; Families Please take a look at our 'No Magic' Children &amp; Families video Why Essex? As one of the largest and most dynamic UK local authorities, Essex offers a stimulating public service environment. Covering over 1,420 square miles and serving 1.8 million residents, we're committed to transformational change and delivering better quality at lower cost. Recognised in the top three of the latest IMPOWER index for productivity, we ensure everyone matters in Everyone's Essex . With flexible working options and a focus on innovation, whether you are looking to develop your career or contribute to the local community, Essex is the ideal place for you. In February 2025 , Greater Essex was accepted onto the Government's devolution priority programme, which will see local authorities in Essex work towards establishing a Mayoral Combined County Authority by May 2026. You can read more about devolution and local government reorganisation (LGR ) on our careers site. Essex County Council is proud to be a Disability Confident Leader. We're committed to interview all disabled applicants who choose to apply under our Job Interview Scheme if they meet the minimum requirements of the job. Please speak to our Recruiters if you require any reasonable adjustments during the process. We're also committed to interview all veterans and care leavers, who meet the minimum requirements of the role for which they are applying. Once you've secured your role within Essex County Council you will receive many great employee benefits, including support for unpaid carers and flexible working arrangements to accommodate their needs. At Essex County Council, we value integrity and ethical behaviour. We kindly ask that you embrace our code of conduct and the Nolan principles , including throughout the recruitment process. Your commitment to these standards helps us maintain a positive and respectful workplace for everyone. The role requires you to be mobile throughout a wider operational area including travelling around the county of Essex and beyond. Driving licence and car or the ability to meet the mobility requirements of the role through other means is essential. As part of employment with Essex County Council (ECC) should your role require a DBS check you will be required to register with the DBS update service. The DBS update service ensures all registered DBS certificates are kept up to date and allows authorised parties to view the status of your certificate. This is an annual subscription, and you will be responsible for ensuring this is maintained. For further information on the DBS update service please go to <a href="https://www.gov.uk/dbs-update-service" target="_blank">https://www.gov.uk/dbs-update-service</a> Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment. If you would like to be kept up to date on other relevant opportunities, blogs, news, events and industry related news at Essex County Council, please join The Essex Talent Community If you have queries on this role or require anything further, please email <a href="mailto:resourcing.team@essex.gov.uk" target="_blank">resourcing.team@essex.gov.uk</a> Follow us on Facebook , Twitter, Instagram and LinkedIn . Further details can be found on our careers page . Downloads Pay and Reward Our Ways of Working About Us Organisation Behaviours

Independent Reviewing Officer

Overview Believe in People? The best people have one thing in common. They care. At Change Grow Live, we're driven by the belief that we can truly impact the lives of our service users. We offer a safe, supportive environment, honouring each individual and working collaboratively to identify the best treatment and care options. Our core values - 'Be open, be compassionate, and be bold' - guide us daily as we help people reshape their lives, grow as individuals, and embrace life to the fullest. Join Our Inspire Team in Lancashire - Family Safeguarding Recovery Coordinator We're offering an exciting opportunity to join our multi-disciplinary Family Safeguarding Team as a Recovery Coordinator in Lancashire. This innovative team works to keep vulnerable families safely together, improve children's health and education, and reduce harm. Using motivational interviewing, we support and empower parents to make positive, lasting changes for themselves and their children. Working alongside social care practitioners and adult specialists in domestic abuse, mental health, and substance misuse, you'll be part of a passionate, co-located team based within Lancashire County Council Children's Services. Together, we're helping families stay safe, healthy, and reach their full potential-aligned with the vision set by the Children and Families Partnership Board. You will be a member of our team of specialist Family Safeguarding Recovery Coordinators. In this role, you will provide intensive substance misuse support on a one to one and group work basis through the Family Safeguarding parent recovery programme in a variety of settings. Where: Lancashire Part Time Hours: 22.5 per week Actual Salary Range: £16,716.76 - £19,201.41 dependent on experience (based on full time hours, pro rata for part time hours) Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours. Responsibilities About the role: <ul><li>Work closely with local Children's Services Teams and Change Grow Live core team members to help families access relevant support.</li><li>Provide both specialist and general interventions through one-to-one sessions or group work.</li><li>Support families in developing key life skills such as budgeting, parenting, and accessing education or employment.</li><li>Liaise regularly with your Team Leader and Children's Services Team Managers to ensure timely escalation and resolution of concerns.</li><li>Carry out home visits, conduct drug testing, and complete Parenting Needs Assessments.</li><li>Prepare detailed written reports and attend meetings including Child Protection Conferences, Core Group Meetings, and Child in Need Meetings.</li></ul>About you: <ul><li>Experience of working with families displaying challengingbehavior in one or more of the following fields: social work;youth offending; substance misuse; probation; health; familywork; education; youth and community.</li><li>Ability to manage challenging behavior in a calm and professional manner. </li><li>Knowledge of current legislation surrounding young people, families, and safeguarding practice.</li><li>Sound working knowledge of Child Protection.</li><li>Sensitivity in working with complex and diverse cultural family issues. </li><li>Sound working knowledge of the impact of hidden harm, honor-based violence, child sexual exploitation and FGM. </li></ul>What we will give to you: <ul><li>25 days holiday (+ bank holidays) rising by 1 day for each years' service "Capped at 30 days" </li><li>Paid 'Wellness' hour each week along with a 'Wellness' hub and Employee Assist Programme </li><li>Contributory pension scheme </li><li>Several benefits incl. discounts for shopping, cinema, holidays, etc. </li><li>A friendly and supportive team </li><li>Training, career development &amp; progression opportunities </li><li>Refer a friend scheme and receive vouchers if candidate is successful. </li></ul>Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role. If this sounds like you and you would like to begin your journey with Change Grow Live, then we would love to talk to you. If you require sponsorship, please note that this role is not eligible for a Health and Care Worker visa. You may be eligible for sponsorship under the Skilled Worker route but must meet the minimum salary requirements for the role. You can find out more here Skilled Worker visa: Overview - GOV.UK (<a href="http://www.gov.uk" target="_blank">www.gov.uk</a>) Salary Range (pro rata if part time) CGL points 23 to 28 (£27,861.26 - £32,002.35) ILW / OLW /Fringe N/A - Outside London Weighting Area Interview Date 28/5/2025 Closing Date 14/5/2025 If you have any questions on this opportunity that you would like to talk through please contact us using the below details: Kathryn Coleman | <a href="mailto:Kathryn.Coleman@cgl.org.uk" target="_blank">Kathryn.Coleman@cgl.org.uk</a> This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

Recovery Coordinator

The vacancy Fixed Term until 30th April 2026 37 hours per week We have an exciting opportunity for a Housing Support Officer to join our Community Service team. This role provides support to customers by ensuring appropriate information and advice is given to assist them to sustain their tenancies. You will maintain a caseload of customers and deliver a person-centred support to those who often present with complex needs requiring a skilled response e.g. those in crisis, with complex welfare benefit issues or at risk of homelessness. You will provide advice and guidance regarding housing, health, social care, budgeting, benefits, debt management and employment. You will empower customers to develop the necessary skills and motivation to improve their lives and successfully sustain independent living. About you: We are looking for someone who has experience of providing support, advocacy or advice and guidance work in a housing, support, health, social care or customer service setting, with an awareness of the issues affecting vulnerable people. You will need to be solution focussed, have effective communication skills including the ability to liaise with a wide range of customers, a positive attitude towards team working, be self-motivated and own an ability to manage time and prioritise workloads. Full training will be given within a supportive team. Due to the nature of this role, you will need to be able to drive with access to your own vehicle or alternative transport. The successful candidate will also be subject to a satisfactory Enhanced DBS check. We review applications when received, so we may close the vacancy early if we find that perfect candidate. If the role interests you, then apply now. Alliance life At Alliance we want to create places to live that our customers are proud to call home. Our teams care about the lives of the people who live in our 7000 homes. We want our customers to belong, feel safe, and thrive in a successful community. Our values are what makes us tick. Our colleagues bring their AGAME to deliver great services and to support each other to be the best they can be. AMBITIOUS FOR ALL - We are one team, aiming high for our customers. GENUINE - We are authentic and encourage everyone to be themselves. AWAKE TO OPPORTUNITY - We are constantly curious and drive innovation through collaboration. MAKE THE DIFFERENCE - we are proactive and strive to make a positive impact. EFFECTIVE - We are professional and can be relied on to achieve consistently good results. We want you, to be you Alliance Homes is committed to building a workforce that reflects the diversity of our customers and communities. We're creating a values-led culture and want to build a truly inclusive workplace, where all our colleagues have opportunities and are celebrated for making a real difference. We welcome applications from a diverse range of talented individuals who can help us reach this goal. We are proud to be a Disability Confident Leader. We guarantee that any individual with a disability, a member of the LGBTQ+ community or those from an underrepresented Ethnic group, will get an interview if they match the minimum essential criteria for the role. We want you to have every opportunity to showcase your talents so please let us know if there is anything we can do to make the recruitment process work for you (adjustments due to a disability e.g dyslexia, times of the day to avoid due to childcare or caring responsibilities to name a few). Vacancies to fit you Here, you can work where and how you choose*. It's about outputs rather than time spent in the office. You can work from one of our hubs, your home, or by connecting to a hotspot if you're out and about. We've created flexible workspaces where everyone is welcome and invested in technology so you can log in anywhere and anytime and take control of your work/life balance. Our head office in Portishead is situated by the Marina, with free parking and within easy walking distance to high street shops, coffee bars, restaurants, and several supermarkets. The offices are newly refurbished offering a modern 'agile' and collaborative working environment. If you need any support with your application, please call 03000120120 or email <a href="mailto:askhr@alliancehomes.org.uk" target="_blank">askhr@alliancehomes.org.uk</a> and we will be happy to help. *dependant on role The benefits 25 days annual leave plus bank holidays Your Alliance Day - a day off on your work anniversary Family Friendly Leave Enhanced Pension Scheme Health Care Cash Plan Learning and Development opportunities Discounts Portal Wellbeing Programme Make the Difference Day Employee Assistance Programme

Housing Support Officer

Job Details Job Opportunity - Senior Income Management Officer - Income Team Hours: 37 Hours per week Salary: Grade 8 (£34,314.00 - £37,035.00) Location: St James Road, Dudley Directorate/Service area: Housing &amp; Communities, Income Team An exciting opportunity has arisen for a Senior Income Management Officer within the Income team. We are passionate about providing excellent customer service to Dudley MBC customers and deliver high performance, continuing to see monthly reductions in rent arrears collection rates in what is a challenging financial time for all. This involves the maximisation of income, debt recovery and providing support, advice, information and guidance to customers to avoid financial difficulties. In addition to this the post holder will have generic responsibility for keys tasks such as Court work, complex cases, Use &amp; Occupation accounts, Former Tenancy Arrears, Projects, Prisoners and Deceased accounts. Key requirements: • To contribute to and develop practical rent recovery processes. • To manage staff as required to promote efficient operation of services. • To undertake research and support policy development and service improvements. • Strong financial literacy and understanding of income management processes. • Ability to work effectively with a wide range of residents, often those facing financial difficulties • Excellent communication and interpersonal skills • Knowledge of welfare benefits systems and relevant legislation. • To contribute to the development of systems, processes and procedures which maximise both income and service efficiency. • To produce statistical data and performance reports as directed to promote effective performance management. • To attend and represent Dudley council at court for possession proceedings. • To plan, monitor and provide progress reports on agreed service improvement projects, highlighting risks, issues and dependencies. • To have experience of using NEC housing system and able to interpret and train others on software developments within the system • Carry out home visits to engage with customers and assist in resolving outstanding debt • Deal with enquiries from internal and external customers and respond in writing, on the telephone or face to face as appropriate • Ability and willingness to work flexibly and to attend meetings and other events outside normal business hours to meet the needs of the service. • Ensure support of safeguarding procedures to support the safety and well being of customers. The full Job Description and Person Specification is attached for your reference, but if you would like any further information, please contact Margaret Calleja on 01384 816279 or Brett Harris on 01384 812477. So that we can demonstrate Dudley's commitment to diversity and inclusion and to improve bias in the recruitment process that could create barriers for candidates. Your personal data will be anonymised when you apply, to ensure that you comply with our anonymisation process, please ensure you have removed your name and date of birth from any attachments prior to uploading them to your application. Online application forms will only be accepted for this vacancy, online facilities for jobs are available at public libraries within the Dudley Borough. All applicants must be able to provide documentation to prove their right to work in the UK. Please note: Dudley MBC does not currently offer sponsorship for candidates without the Right to Work in the UK. If you require support completing an online or paper application form and or interview techniques, please contact Dudley Adult and Community Learning on 01384 818 143 or <a href="mailto:acl@dudley.gov.uk" target="_blank">acl@dudley.gov.uk</a> who can support with Digital Skills and Job Applications. If you have a disability and require assistance in making an application please contact the HR Resourcing Team via <a href="mailto:HR.Resourcing@dudley.gov.uk" target="_blank">HR.Resourcing@dudley.gov.uk</a> If you are experiencing a problem whilst applying for a position, please follow the link below to the WM Jobs Help Page in the first instance <a href="https://help.wmjobs.co.uk/" target="_blank">https://help.wmjobs.co.uk/</a> If the WM Jobs Help Page does not resolve your issue then please contact the HR Resourcing Team via <a href="mailto:HR.Resourcing@dudley.gov.uk" target="_blank">HR.Resourcing@dudley.gov.uk</a> Dudley Council will check the information that you have provided against any details already held for accuracy and completeness. The Council will check, share and cross match your information both internally within the council and with external organisations to protect public funds and prevent or detect crime, only where the law allows us to do so. The Council's full Privacy and Disclaimer Statement can be accessed on the website at <a href="https://www.dudley.gov.uk/privacy-disclaimer-statement/" target="_blank">https://www.dudley.gov.uk/privacy-disclaimer-statement/</a> N.B. We reserve the right to close this vacancy prior to the advertised date should we receive a large number of applications #LI-DMBC2019 Attached documents SIMO JD.docx SIMO PS.docx Benefits List

Senior Income Housing Officer

The Vacancy Do you take pride in delivering excellent customer service? Do you get satisfaction from a role that involves multi-tasking and finding solutions? Do you enjoy organising and facilitating social events? McCarthy Stone is the leading UK's retirement living providers. We are recruiting a House Manager on a 1 year fixed term contract to join the team at our Southborough Gate development based in Tunbridge Wells, Kent. Built in 2019, Southborough Gate is a Retirement Living development that consists of 43 apartments with the over 60's in mind, providing excellent on-site facilities and set within beautiful grounds. Hours: 30 hours per week - Monday to Friday. (We can be flexible around school hours) Hourly rate: £21,490.34 per annum Benefits: Group personal pension, life assurance, Employee Assist Scheme, and flexible working hours working in the most beautiful surroundings, generous annual leave entitlement. About the Role of a House Manager We are seeking a customer centric House Manager to exemplify the high-quality customer standards that we are renowned for. Our House Manager's key role is to enhance our Homeowner's quality of life and enable them to maintain their independence. This is a diverse role encompassing high level customer service and front of house and facilities management. The successful candidate will be responsible for building a strong community with our homeowners through event coordination, and regular meetings to report company updates and address the priorities of our residents. Some of the House Manager duties within this role include: <ul> <li>Welcoming new Homeowners and supporting them to settle into their apartments.</li> <li>Providing a professional front of house service and dealing all visitors in a friendly manner.</li> <li>Being the first point of contact for all our Homeowners and offering them help, support and advice as necessary.</li> <li>Working in collaboration with our partners and suppliers to ensure the smooth running of the estate</li> <li>Being the 'face' of McCarthy Stone for the families and friends of our Homeowners.</li> <li>Dealing with Homeowners issues with sensitivity and understand the need for confidentiality and respect their privacy.</li> <li>Managing the development -gardens and grounds - in an efficient and effective manner, providing our Homeowners with a safe, secure, well maintained, and pleasant environment</li> <li>Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.</li> <li>Ensuring that all Health and Safety requirements are adhered to.</li></ul>The successful candidate will have the following key competencies: <ul> <li>Excellent communication skills with a real "can do" attitude.</li> <li>Extensive experience in a professional customer service orientated position.</li> <li>A professional approach with high quality standards.</li> <li>Thrives in a busy a varied role, where every day will be different.</li> <li>Be resilient and can problem solve effectively.</li> <li>An awareness of basic Health and Safety will be a distinct advantage.</li> <li>A good level of computer literacy including Microsoft Word and Outlook.</li> <li>Previous/current work based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.</li></ul>Could this role be the perfect job for you? Apply now! All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date. McCarthy Stone celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background. We do not offer sponsorship; we will only be considering UK based applications. About Us As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of January 2025, McCarthy Stone operates over 545 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2025 as well as making the Great Place to Work Wellbeing list! Our Customers The Benefits 24 days annual leave Pension plan Life assurance Employee assistance helpline Health screening Eyecare voucher scheme Long service award Testimonials "I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. It's a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team." Linda Diamond - House Manager "Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks ... it's all about our great people and how welcome they make you feel ... even if it was through a screen!" Andrea Waldron - Senior HR Business Partner "From my first week I felt like part of the team, everyone is helpful and pro-active, which is crucial in a fast paced environment. I've had the opportunity to work on some exciting projects, it's a very 'hands-on' approach here with plenty of opportunity to be involved and play a part in delivering developments." Emily Bishop - Principal Planning Associate "Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment, watching them settle in and make friends, and then watching them lead a happy and carefree retirement is very rewarding." Caroline Craig-cordel - Sales Consultant "I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier, every day. And what we do is so important to our homeowners! In my marketing career before I couldn't dream about customers sharing their thoughts about my campaigns, but here it happens all the time." Stan Smolyar - Head of Brand Previous Next

House Manager

The vacancy Permanent Full time (37 hours per week) Closing date: 18th May 2025 Come make a real difference as one of our Housing Managers! Everyone should have a warm, safe, affordable home. As our Housing Manager, you'll play a starring role in making this a reality for thousands of people living in our communities. The housing team is the heartbeat of our organisation. As our Housing Manager you'll inspire your team to provide exceptional, customer-focussed, localised neighbourhood management services. You'll work closely with the Head of Neighbourhoods to embed a human-centric culture where the thoughts, opinions and voices of our tenants are heard and acted on. You'll support the development and delivery of plans that provide an early intervention and prevention approach to neighbourhood management and support our tenants - helping them to avoid crisis and maintain their tenancies. What you'll bring to the team You'll coordinate, manage and supervise the delivery of customer-focussed services across neighbourhood and estate management and supported living service HomePlus. You'll help the team develop and manage effective neighbourhood action plans that provide positive outcomes for our tenants and the communities that we serve - creating a case conferencing approach across teams and with external partners. Working with local and national partners, you will ensure that our tenants get the help and support they need, encouraging your team to act as an advocate for tenants to get them the support they need. What we are looking for <ul> <li>An inspiring manager who can support and motivate their team and deliver ambitious plans and objectives.</li></ul><ul> <li>Experience in a tenancy or housing environment with expert knowledge of neighbourhood services, housing legislation and regulations.</li></ul><ul> <li>A customer champion who will put our tenants first and makes sure this is embedded across their team so that tenants feel this.</li></ul><ul> <li>The ability to listen and learn but most importantly to act on what you're hearing.</li></ul>About the team The housing team is the heartbeat of Two Rivers Housing. It is fundamental to everything we do and plays a key role in advocating for our tenants. Whether it's working with the wider team to get repairs or home improvements completed or reaching out to our local partners to find additional support - doing the right thing for our tenants is at the heart of everything this team does. We've listened to our tenants and heard what they need from the housing team now and in the future. Using this feedback, we've started to reshape the team to enable us to provide truly localised neighbourhood housing services. Our housing team are pretty amazing, and now we have some new exciting opportunities for people to come and join them! We have redesigned the service to allow us to have more time to be present in our neighbourhoods and really get to know our tenants. This will help us be more focussed on problem solving and nipping issues in the bud. It will also help us work more closely with other teams and partner organisations, for the benefit of our tenants and neighbourhoods. This means we have some great new roles to advertise over the next few weeks. So, if you're looking to make a real difference in your community and want to be part of a great team get in touch! More about us Trust isn't a tagline - it's everything. It's how we build relationships, how we make decisions, and how we prove, day in and day out, that we do what we say. It's also the thing that underpins our core values and sets out what our customers can expect from us and what we expect from our team and the partners we work with. We want our tenants to know that we're here, we care and make them feel at home from the moment they step through the door. It's not just about having a home - it's about finding a place to build a life and feel safe while doing so. And the same can be said for our team. Two Rivers is a place with purpose, where you can be a part of something and make a real difference. We'll help you develop and grow, in a place where you'll find like-minded people and you can truly be yourself. Warm, safe, affordable homes are about more than bricks and mortar. It's a feeling of community, securing and belonging. So, whether you're a tenant living in one of our homes or a member of the team - when you join the Two Rivers community, you'll always feel like You're Home Now. Our benefits Competitive salaries Cashback healthcare scheme Pension options Employee assistance programme Competitive holiday entitlement Cycle-to-work scheme

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