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Job Advert Job role: Community Manager (2640) Location: Poole, Dorset Hours: 2.5 days per week Flexible working days and hours (17.5 hours per week) Salary: £12,567.10 per annum plus benefits The job role As a Community Manager you will contribute to our vision of being UK's leading property manager by: <ul> <li>Based at a prestigious later living housing development providing an efficient, cost-effective management service to our customers while creating a welcoming, friendly and courteous environment for our homeowners.</li></ul><ul> <li>Supporting the growth of vibrant, engaging communities, which enhance our homeowners' lives. Taking responsibility for developing strong, trustworthy relationships with homeowners, their families, and forging strong links and partnerships within the community.</li></ul><ul> <li>Organising and delivering high quality events and a vibrant social calendar of wellbeing activities.</li></ul><ul> <li>Encouraging and introducing prospective customers to our communities. Ensure that robust procedures are in place to ensure the safety and wellbeing of all residents.</li></ul>Main Responsibilities <ul> <li>Effectively manage all customer feedback including complaints, ensuring that service improvements are introduced, improving in line with feedback received.</li> <li>Working closely with external Sales Relationship Managers, advise additional support based on homeowners personal needs.</li> <li>To coordinate the distribution of annual service charges and billing, ensuring homeowners are informed of changes and responding to any feedback.</li> <li>Coordinate the Resident's Association, and homeowner focus groups, ensuring they are operated effectively.</li> <li>Arranging General Meetings with homeowners and resident's associations to discuss the management of the property and general expenditure. Minuting the meeting and making sure actions are carried out.</li> <li>Promote good communication and relationships between homeowners and their families and our partners and suppliers.</li> <li>Setting up events and activities and working with other Community Managers as well as homeowners and their families</li> <li>Monthly reporting to management and constantly providing insight gathered from the homeowners on service improvements or areas we can improve on. Reporting on KPIs and client reporting.</li></ul>Skills and Experience <ul> <li>Demonstrable experience gained in a customer facing role, or within the caring profession, preferably in Estate management, Client Services or similar</li> <li>Have a passion for providing an exceptional level of customer service at all times.</li> <li>Flexible and resilient; able to work under pressure to achieve measurable outcomes.</li> <li>Be an excellent and effective communicator, both verbally and in writing, maintaining and striving for high standards of professionalism.</li> <li>Energetic and enthusiastic with a leading and coaching mentality.</li> <li>Resolution focused with the ability to be flexible and creative in your approach.</li> <li>Full driving license, and able to travel to other developments when required</li> <li>An education to GCSE (A-C) or NVQ level 2/3 standard.</li> <li>Excellent IT skills with a thorough understanding of how IT systems and solutions can support business efficiency.</li></ul>Who are we? FirstPort is the UK's leading property management company, caring for our customers' homes across England, Wales and Scotland. With over four decades of experience and over 3,100 employees, FirstPort works with developers, investors, freeholders and over 1,600 Resident Management Companies. FirstPort is a member of the Association of Residential Managing Agents (ARMA), the Association of Retirement Housing Managers (ARHM), and Property Managers Association Scotland (PMAS). As well as holding a Five Star Rating from the British Safety Council, FirstPort is an accredited Safe Agent and belongs to The Property Ombudsman. Why choose us? By joining us, you will work with industry professionals who are committed to providing the highest levels of customer service, as well as ensuring we put our people first. The benefits of working with us can include free parking, free fruit, discounted gym membership, a true work-life balance and the opportunity of growth and progression. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health. We're committed to promoting diversity at FirstPort and recruit on merit. We are an inclusive employer that prides itself in being so diverse. What's next? To start your application for this role we will ask you to upload your CV and answer a few questions. Our recruiters will work with our managers to review your CV. If unsuccessful you will be notified. If you meet the criteria for the role, we'll be in touch to arrange a short telephone interview and our shortlist of candidates will be invited to attend interviews with the hiring manager.

Community Manager

About The Role Are you enthusiastic about creating a positive influence in your community? Do you have strong negotiating abilities and a thorough grasp of housing and property management within a local authority, housing association or a similar organisation? If so, we have an exciting opening within Dorset Council's Housing Supply team in the Housing Services Directorate. The team has recently undergone radical changes to meet service demands, and we're seeking an organised, and professional, individual to join the Housing Supply team working across Dorset. As a Housing Supply Officer, your role will involve identifying and acquiring suitable accommodation to lease using Dorset Council's leasing scheme and securing private rented properties. You will carry out lease/management agreement verifications on a periodic basis ensuring rent reviews and renewals are carried out as per the agreements. You will need to negotiate with various landlords using Dorset Council's landlord offers and incentive packages. <ul> <ul> <li> You will reach out to different lettings and estate agents across Dorset. </li> <li> You will need to be prepared to support and assure landlords in making sure health and safety and compliance is up to date, as well as making sure the property is to a lettable standard. </li> <li> You may also be required to assist and guiding landlords on setting up tenancy agreements. </li> <li> You will work closely with Housing Officers and our Legal Team as well as other key stakeholders within Dorset Council and externally. </li> <li> The role predominately will be a property sourcing role in the private sector but depending on future project you may be required to purchase new acquisition, which is a very involved and complex process. </li> <li> You will manage an effective, customer focused service that delivers on Dorset Councils priorities and makes a positive impact in the community. </li> </ul> </ul>You will develop and maintain effective partnership and relationships with colleagues, partners, external agencies and key stakeholders to influence and achieve business priorities. The post will Continually shaping the service to ensure and excellent front-line service to customers, meeting service level agreements and constantly reviewing the service to ensure it meets the needs of both our partners and members of the public. Your work with us will be wide ranging and rewarding, from strategic projects to your own operational caseload. You will: <ul> <ul> <li> have a deep understanding of housing and property management </li> <li> have excellent communications, interpersonal and negotiation skills </li> <li> have organisational skills with the ability to prioritise and delegate effectively </li> <li> have an understanding of the Landlord and Tenant Act 1985 </li> </ul> </ul>Further Information For more information regarding the position please contact Sean Brown, Senior Housing Supply Officer on 01258 484332 or [email protected] . This is a full time role at 37 hours per week. This role is fixed term until 31 st March 2026. This post requires significant travel. You must have a vehicle (or transport we deem suitable) available for use as needed. This post requires you to have access to sensitive information. It will be subject to a Basic Criminal Records Check. See our policy on the employment of ex-offenders . About Us We're passionate about making Dorset a great place to live, work and visit. Working for us should be no exception. At Dorset Council we: <ul> <li> provide more than 450 services to over 300,000 residents </li> <li> have ambitious aspirations </li> <li> are excited about our future </li> <li> care about Dorset and all the people who live here </li> <li> know that all roles make a difference and that our employees are key to our success </li> </ul>You will: <ul> <li> have access to a range of employee benefits </li> <li> be part of an organisation that supports each other to grow and succeed </li> <li> have access to range of training opportunities which will help with your personal development and career progression </li> </ul>We are challenging ourselves to become a more diverse and inclusive organisation. We recognise that recruitment and inclusion of individuals with diverse skills, perspectives and backgrounds will bring real strength to the council and our communities. We have a commitment to equality and welcome applications from everyone. We are proud to be a Disability Confident Employer. We offer an interview to everyone who declares a disability and meets the essential criteria for the role. We are keen to make our interviews accessible. Let us know on your job application if you have a disability and need any reasonable adjustments. We also look for applicants who share our commitment to our behaviours . We will ask you to evidence when you have demonstrated them as part of the selection process. If appointed, the personal information we collect from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found at <a href="https://www.cifas.org.uk/fpn" target="_blank">https://www.cifas.org.uk/fpn</a> . This role is UK based and we will need to establish your Right to Work as part of the appointment process. We use generic job descriptions and person specifications. This means the job title on any attachments may differ from the job title in the advert. We may provide specific information in a context statement if relevant. Find out more about how to apply .

Housing Supply Officer

The Vacancy Do you take pride in delivering excellent customer service? Do you get satisfaction from a role that involves multi-tasking and finding solutions? Do you enjoy organising and facilitating social events? McCarthy Stone is the leading UK's retirement living providers. We are looking for a House Manager to join our team at Freeman House in Canterbury. Boasting one of the best locations in town, Freeman House, Canterbury is one of McCarthy &amp; Stone Retirement Living developments for over 60s. Consisting of 8 stylish one bedroom and 46 two bedroom flats Hours: 35 hours per week Monday to Friday. We can be flexible around school hours. Salary: £24,333.93 Benefits: Group personal pension, life assurance, Employee Assist Scheme, and flexible working hours working in the most beautiful surroundings, generous annual leave entitlement. About the Role of a House Manager We are seeking a customer centric House Manager to exemplify the high-quality customer standards that we are renowned for. Our House Manager's key role is to enhance our Homeowner's quality of life and enable them to maintain their independence. This is a diverse role encompassing high level customer service and front of house and facilities management. The successful candidate will be responsible for building a strong community with our homeowners through event coordination, and regular meetings to report company updates and address the priorities of our residents. Some of the House Manager duties within this role include: <ul> <li>Welcoming new Homeowners and supporting them to settle into their apartments.</li></ul><ul> <li>Providing a professional front of house service and dealing all visitors in a friendly manner.</li></ul><ul> <li>Being the first point of contact for all our Homeowners and offering them help, support and advice as necessary.</li></ul><ul> <li>Working in collaboration with our partners and suppliers to ensure the smooth running of the estate</li></ul><ul> <li>Being the 'face' of McCarthy Stone for the families and friends of our Homeowners.</li></ul><ul> <li>Dealing with Homeowners issues with sensitivity and understand the need for confidentiality and respect their privacy.</li></ul><ul> <li>Managing the development -gardens and grounds - in an efficient and effective manner, providing our Homeowners with a safe, secure, well maintained, and pleasant environment</li></ul><ul> <li>Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.</li></ul><ul> <li>Ensuring that all Health and Safety requirements are adhered to.</li></ul>The successful candidate will have the following key competencies: <ul> <li>Excellent communication skills with a real "can do" attitude.</li></ul><ul> <li>Extensive experience in a professional customer service orientated position.</li></ul><ul> <li>A professional approach with high quality standards.</li></ul><ul> <li>Thrives in a busy a varied role, where every day will be different.</li></ul><ul> <li>Be resilient and can problem solve effectively.</li></ul><ul> <li>An awareness of basic Health and Safety will be a distinct advantage.</li></ul><ul> <li>A good level of computer literacy including Microsoft Word and Outlook.</li></ul><ul> <li>Previous/current work based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.</li></ul>As part of Your McCarthy Stone, a successful and fast expanding national company, you'll get all the training and support you need to help you meet your career goals from our internal experts. This includes courses such as basic first aid, working safely in the workspace, Dementia Friends training and many more. Could this role be the perfect job for you? Apply now! All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date. McCarthy Stone celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background. About Us As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of May 2024, McCarthy Stone operates 538 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2024 as well as making the Great Place to Work Wellbeing list! Our Customers The Benefits 24 days annual leave Pension plan Life assurance Employee assistance helpline Health screening Eyecare voucher scheme Long service award Testimonials "I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. It's a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team." Linda Diamond - House Manager "Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks ... it's all about our great people and how welcome they make you feel ... even if it was through a screen!" Andrea Waldron - Senior HR Business Partner "From my first week I felt like part of the team, everyone is helpful and pro-active, which is crucial in a fast paced environment. I've had the opportunity to work on some exciting projects, it's a very 'hands-on' approach here with plenty of opportunity to be involved and play a part in delivering developments." Emily Bishop - Principal Planning Associate "Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment, watching them settle in and make friends, and then watching them lead a happy and carefree retirement is very rewarding." Caroline Craig-cordel - Sales Consultant "I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier, every day. And what we do is so important to our homeowners! In my marketing career before I couldn't dream about customers sharing their thoughts about my campaigns, but here it happens all the time." Stan Smolyar - Head of Brand Previous Next

House Manager

The Vacancy Do you take pride in delivering excellent customer service? Do you get satisfaction from a role that involves multi-tasking and finding solutions? Do you enjoy organising and facilitating social events? McCarthy Stone is the leading UK's retirement living providers. We are looking for a House Manager to join our team at Centennial Place in Knutsford. Set in a thriving market town in Cheshire on the outskirts of the traditional cobbled streets of its town centre is McCarthy Stone's Knutsford Retirement Living development. This development features 46 one and two-bed luxury apartments. Hours: 30 hours per week Monday to Friday. We can be flexible around school hours. Salary: £20,857.67 Benefits: Group personal pension, life assurance, Employee Assist Scheme, and flexible working hours working in the most beautiful surroundings, generous annual leave entitlement. About the Role of a House Manager We are seeking a customer centric House Manager to exemplify the high-quality customer standards that we are renowned for. Our House Manager's key role is to enhance our Homeowner's quality of life and enable them to maintain their independence. This is a diverse role encompassing high level customer service and front of house and facilities management. The successful candidate will be responsible for building a strong community with our homeowners through event coordination, and regular meetings to report company updates and address the priorities of our residents. Some of the House Manager duties within this role include: <ul> <li>Welcoming new Homeowners and supporting them to settle into their apartments.</li></ul><ul> <li>Providing a professional front of house service and dealing all visitors in a friendly manner.</li></ul><ul> <li>Being the first point of contact for all our Homeowners and offering them help, support and advice as necessary.</li></ul><ul> <li>Working in collaboration with our partners and suppliers to ensure the smooth running of the estate</li></ul><ul> <li>Being the 'face' of McCarthy Stone for the families and friends of our Homeowners.</li></ul><ul> <li>Dealing with Homeowners issues with sensitivity and understand the need for confidentiality and respect their privacy.</li></ul><ul> <li>Managing the development -gardens and grounds - in an efficient and effective manner, providing our Homeowners with a safe, secure, well maintained, and pleasant environment</li></ul><ul> <li>Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.</li></ul><ul> <li>Ensuring that all Health and Safety requirements are adhered to.</li></ul>The successful candidate will have the following key competencies: <ul> <li>Excellent communication skills with a real "can do" attitude.</li></ul><ul> <li>Extensive experience in a professional customer service orientated position.</li></ul><ul> <li>A professional approach with high quality standards.</li></ul><ul> <li>Thrives in a busy a varied role, where every day will be different.</li></ul><ul> <li>Be resilient and can problem solve effectively.</li></ul><ul> <li>An awareness of basic Health and Safety will be a distinct advantage.</li></ul><ul> <li>A good level of computer literacy including Microsoft Word and Outlook.</li></ul><ul> <li>Previous/current work based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.</li></ul>As part of Your McCarthy Stone, a successful and fast expanding national company, you'll get all the training and support you need to help you meet your career goals from our internal experts. This includes courses such as basic first aid, working safely in the workspace, Dementia Friends training and many more. Could this role be the perfect job for you? Apply now! All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date. McCarthy Stone celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background. About Us As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of May 2024, McCarthy Stone operates 538 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2024 as well as making the Great Place to Work Wellbeing list! Our Customers The Benefits 24 days annual leave Pension plan Life assurance Employee assistance helpline Health screening Eyecare voucher scheme Long service award Testimonials "I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. It's a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team." Linda Diamond - House Manager "Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks ... it's all about our great people and how welcome they make you feel ... even if it was through a screen!" Andrea Waldron - Senior HR Business Partner "From my first week I felt like part of the team, everyone is helpful and pro-active, which is crucial in a fast paced environment. I've had the opportunity to work on some exciting projects, it's a very 'hands-on' approach here with plenty of opportunity to be involved and play a part in delivering developments." Emily Bishop - Principal Planning Associate "Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment, watching them settle in and make friends, and then watching them lead a happy and carefree retirement is very rewarding." Caroline Craig-cordel - Sales Consultant "I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier, every day. And what we do is so important to our homeowners! In my marketing career before I couldn't dream about customers sharing their thoughts about my campaigns, but here it happens all the time." Stan Smolyar - Head of Brand Previous Next

Job description Accommodation Office Residential Services This part time (0.56FTE) role is available from 30 September 2024 on a permanent basis. The 20.5 hours will need to be worked over at least 3 days a week which must include a Monday, Thursday and Friday to allow us to cover our business requirements. However, we will be able to consider flexible requests over the number of hours worked per day. Summary of the role As part of Residential Services, the Accommodation Office are a key customer-facing team; providing information, advice and support to prospective and current students regarding their accommodation at the University of Exeter. We are responsible for processing all applications for approximately 6,500 University-owned, managed or approved bed spaces, including allocating and issuing contracts, together with providing guidance on private sector options. This role offers the opportunity for hybrid working - some time on campus and some from home but as a customer facing service, we need to maintain a presence on campus throughout the year and postholder will need to work on campus for us to achieve this. In order to meet the needs of our students there will be periods throughout the year when homeworking is not feasible. The role You will be responsible for undertaking all the processes related to ensuring we maximise occupancy levels within our accommodation. The role will involve the processing of accommodation applications: reviewing applications, allocating to available bedspaces in line with our allocations procedures, sending out offers and ensuring that all residents are issued with tenancy agreements. You will also be responsible for administering any amendments to contracts such as moving students between rooms and terminating agreements. You will liaise with other service providers to ensure that our students receive an efficient service and that our accommodation provision meets the requirements of the contract and the Student Accommodation Code. You will need to develop a wide knowledge of the university's accommodation options available so that you can promote university accommodation to students and their families both in person at prospective student events,and virtually via online events and written enquiries, in a professional and enthusiastic way. You will also need to be able to give advice to enquirers who may need to find housing in the city and be able to offer them guidance on seeking their accommodation. Attention to detail, accuracy and a high standard in both written and oral communications are essential requirements for the role, as you will routinely meet with students, speak with them on the telephone and respond to written enquiries. You We seek someone who: <ul><li> has strong administration skills and is committed to delivering a positive student experience </li><li> is a good communicator, be a problem solver and have experience of being an effective member of a team working on shared tasks </li><li> will bring enthusiasm to your work and play your part in maintaining a positive team culture </li><li> be passionate about delivering an outstanding customer service experience, along with possessing the ability to deal with student issues tactfully, sensitively and with total confidentiality </li></ul>The ideal candidate will have previous experience in a student housing role. Please ensure you read the Job Description and Person Specification for full details of this role. Benefits We offer some fantastic benefits including: <ul><li>39 days leave</li><li>options for flexible working</li><li>onsite gyms and a cycle to work scheme</li><li>sector leading policies around maternity, adoption and shared parental leave (up to 26wks full pay), paternity leave (up to 6wks full pay) and a Fertility Treatment Policy</li><li>stunning campus environments in Exeter and Cornwall, in the beautiful South West of England </li></ul> Our Equality, Diversity and Inclusion Commitment We are committed to ensuring reasonable adjustments are available for interviews and workplaces. Whilst all applicants will be judged on merit alone, we particularly welcome applications from groups currently underrepresented within our working community. With over 30,000 students and 7,000 staff from 150 different countries we offer a diverse and engaging environment where our diversity is celebrated and valued as a major strength. We are committed to creating an inclusive culture where all members of our community are supported to thrive; where diverse voices are heard through our engagement with evidence-based charter frameworks for gender (Athena SWAN and Project Juno for Physics), race equality (Race Equality Charter Mark), LGBTQ+ inclusion (Stonewall Diversity Champion) and as a Disability Confident employer. We are proud signatories of the Armed Forces Covenant and welcome applications from service people. Further information For an informal discussion about the role, please contact Chloe Rigler <a href="mailto:c.rigler@exeter.ac.uk" target="_blank">c.rigler@exeter.ac.uk</a> or (01392) 723444.

Accommodation Co-ordinator

We are looking for an administrator with a business focus, a keen eye for detail and an ability to manage a varied workload including rent account spreadsheets, regular correspondence, chasing background checks for accommodation applicants and checking that quality standards are being upheld. You will be joining our accommodation team, working closely with our Accommodation Manager to achieve set targets. You will have relevant experience and an ability to work accurately and at pace where needed, in a role with direct responsibility for young people finding and retaining a home with us. We welcome candidates from all backgrounds and look forward to your application. Hours of Work Five paid hours daily, Monday to Thursday, between 9am and 4pm (set hours to be decided by the successful candidate). Please note that this is an on site position, based in our Wood Street accommodation project, and is not currently available for remote / home working due to the nature of the work. Main Responsibilities <ul><li>To administer supported accommodation rent collection records in accordance with YMCA Doncaster's policy.</li><li>To administer all applications for accommodation including addressing incomplete applications, obtaining references and risk information from external professionals, ensuring that all relevant information is recorded, and to schedule interviews.</li><li>To meet clients and applicants as necessary to discuss issues relating to applications, arrears, payment plans and similar landlord matters.</li><li>To issue warnings relating to payments and other landlord matters in accordance with procedures.</li><li>To maintain awareness of individual clients' benefit claims, due dates and sanctions.</li><li>To share information about allocations and/or throughput with the local authority and specified others as required.</li><li>To ensure that personal information is shared with applicants, clients and third parties only in accordance with the association's data protection arrangements.</li><li>To ensure compliance through record audits, and to deal with designated matters arising from audits including correction and instruction of staff at various levels.</li><li>To accurately collect and produce data relating to a range of performance indicators.</li><li>To provide regular financial and other reports as required.</li><li>To manage bookings for the Accommodation Manager's client assessment meetings as required.</li><li>To contribute to drawing together evidence relating to quality systems.</li><li>To develop and maintain appropriately professional relationships with members, users and with other staff, and to maintain absolute confidentiality at all times.</li><li>To represent senior staff and the Association positively in all relationships, both internal and external.</li><li>To work within the policies and procedures of YMCA Doncaster, and to contribute to their development.</li><li>Other reasonable duties as required from time to time by the Line Manager.</li></ul>Person Specification <ul><li>Experience of managing a varied workload effectively and efficiently without close line-management, including experience of working to a daily, weekly and monthly routine with scope for interruptions where necessary.</li><li>A business-like focus, prioritising maximising occupancy and rent collection.</li><li>Strong attention to detail and high levels of accuracy when inputting data and creating reports.</li><li>Able to be assertive and tenacious, and to use that ability on a daily basis.</li><li>Comfortable working with financial records, transactions and calculations.</li><li>Able to use Microsoft Word and Excel to a high standard.</li><li>Able to work within organisational procedures.</li><li>Effective verbal and written communication skills, including the ability to communicate well with colleagues, as well as customers or clients with complex needs and / or challenging behaviours.</li><li>Experience of maintaining confidentiality and appropriate relationships, and a clear understanding of the importance of those.</li><li>Able to work to the Vision and Values of YMCA Doncaster.</li><li>Able to represent the Association positively, professionally and with credibility.</li></ul>

Housing Administrator

We are one of the largest housing associations in the North of England, managing over 38,000 homes across the North of England. We are a non-profit organisation, meaning any money we make is invested back into the company for the benefit of our residents and local communities. As an organisation we are committed to having a Diverse and Inclusive workforce. We would therefore welcome applications from candidates with any of the nine protected characteristics. We are also proud to be a Disability Confident employer. We are looking for a Neighbourhood Officer to join the Neighbourhood services team in this exciting role. In this role, you will be responsible for managing properties in various areas across Sheffield (Covering South Yorkshire, Derbyshire and Bassetlaw) . This is a field-based position, allowing you to work both out in the community and from your home office. You will be focusing on the delivery of high-quality tenancy management services, providing excellent customer care, making a difference in neighbourhoods and working to improve the lives of our residents. You will be visible and accessible in our communities, engaging our customers and local partners working together to build neighbourhood resilience. Requirements Outline of Key responsibilities for the Neighbourhood Officer... <ul> <li>Show customers around empty properties and carrying out lettings in accordance with our policies &amp; procedures</li> <li>Provide advice and assistance to our residents on all housing matters so they can successfully maintain their tenancy. This includes information on legal rights, responsibilities of their tenancy agreement and managing any welfare and safeguarding concerns.</li> <li>Be the point of contact for housing management services on a patch, including the enforcement of the Association's conditions of tenancy, particularly in relation to the condition of property and/or garden.</li> <li>Work as part of a team to deliver excellent customer service and meet all performance objectives.</li> </ul>We are looking for someone who has... <ul> <li>Full UK driver's license and access to a car as the role is field based</li> <li>Experience or knowledge of housing/lettings or ideally social housing</li> <li>Experience of working with a diverse range of customers and dealing with a variety of situations</li> <li>Strong customer service skills</li> <li>Excellent communication and interpersonal skills</li> <li>An ability to manage confidential and personal information appropriately and sensitively</li> <li>Personal resilience to deal with a fast-paced, demanding role juggling a number of tasks at once</li> </ul>Benefits In return, we are offering the successful candidate in the Neighbourhood Officer role... <ul> <li>Salary of £29,582 per annum </li> <li>Annual pay scale increase</li> <li> 27 days holiday (rising to 32 over 5 years' service) + bank holidays</li> <li>Hybrid working</li> <li>You will be working 37 hours per week, Monday - Friday (occasional evening or weekend working depending on business needs). Working arrangements are flexible in line with our Smart Working culture so that we deliver an excellent and accessible service for customers.</li> <li>Wide range of technical, professional, and personal development training opportunities </li> <li>Attractive pension scheme</li> <li> Health and wellbeing benefits including access to GPs</li> <li>A range of financial and lifestyle benefits including cycle to work, vehicle leasing and financial advice</li> <li>We have a range of staff support networks, including menopause, culturally diverse, LGBTQ+ and disability.</li> <li>To view the full range of our award winning benefits click on the Employee Benefits Link </li> </ul>THG reserves the right to close this vacancy early if sufficient numbers of applicants are received. Therefore, please apply without delay! Please ensure you fully answer the questions on the application form. Due to the nature of the role involving work with vulnerable members of society, this post is subject to a Basic Criminal Disclosure, which will be carried out when a conditional offer is made.

Neighbourhood Officer

We are one of the largest housing associations in the North of England, managing over 38,000 homes across the North of England. We are a non-profit organisation, meaning any money we make is invested back into the company for the benefit of our residents and local communities. As an organisation we are committed to having a Diverse and Inclusive workforce. We would therefore welcome applications from candidates with any of the nine protected characteristics. We are also proud to be a Disability Confident employer. We are looking for a Neighbourhood Officer to join the Neighbourhood services team in this exciting brand new role. This is a fantastic opportunity where you will be managing properties in various locations across the North of England. This role is field based; you will balance your time between working in the field and from home. You will be focusing on the delivery of high-quality tenancy management services, providing excellent customer care, making a difference in neighbourhoods and working to improve the lives of our residents. You will be visible and accessible in our communities, engaging our customers and local partners working together to build neighbourhood resilience. Requirements Outline of Key responsibilities for the Neighbourhood Officer... <ul> <li>You will be responsible for showing customers around empty properties and carrying out lettings in accordance with our policies &amp; procedures</li> <li>You will provide advice and assistance to our residents on all housing matters so they can successfully maintain their tenancy. This includes information on legal rights, responsibilities of their tenancy agreement and managing any welfare and safeguarding concerns.</li> <li>You will be the point of contact for housing management services on a patch, including the enforcement of the Association's conditions of tenancy, particularly in relation to the condition of property and/or garden.</li> <li>You will work as part of a regional team to deliver excellent customer service and meet all performance objectives.</li> </ul>We are looking for someone who has... <ul> <li>Full UK drivers licence and access to a car as the role is field based</li> <li>Experience and knowledge of housing/ lettings or ideally social housing</li> <li>Experience of working with a diverse range of customers and dealing with a variety of situations</li> <li>Experienced in faced to face customer service</li> <li>Solution focused and experienced in working with customers and stakeholders</li> <li>An ability to manage confidential and personal information appropriately and sensitively</li> <li>Personal resilience to deal with a fast paced, demanding role juggling a number of tasks at once</li> </ul>Benefits In return, we are offering the successful candidate in the Neighbourhood Officer role... <ul> <li>Salary of £29,582 per annum </li> <li>Annual pay scale increase</li> <li> 27 days holiday (rising to 32 over 5 years' service) + bank holidays</li> <li>Hybrid working</li> <li>You will be working 37 hours per week, Monday - Friday (occasional evening or weekend working depending on business needs). Working arrangements are flexible in line with our Smart Working culture so that we deliver an excellent and accessible service for customers.</li> <li>Wide range of technical, professional, and personal development training opportunities </li> <li>Attractive pension scheme</li> <li> Health and wellbeing benefits including access to GPs</li> <li>A range of financial and lifestyle benefits including cycle to work, vehicle leasing and financial advice</li> <li>We have a range of staff support networks, including menopause, culturally diverse, LGBTQ+ and disability.</li> <li>To view the full range of our award winning benefits click on the Employee Benefits Link </li> </ul>THG reserves the right to close this vacancy early if sufficient numbers of applicants are received. Therefore, please apply without delay! Please ensure you fully answer the questions on the application form. Due to the nature of the role involving work with vulnerable members of society, this post is subject to a Basic Criminal Disclosure, which will be carried out when a conditional offer is made.

We are one of the largest housing associations in the North of England, managing over 38,000 homes across the North of England. We are a non-profit organisation, meaning any money we make is invested back into the company for the benefit of our residents and local communities. As an organisation we are committed to having a Diverse and Inclusive workforce. We would therefore welcome applications from candidates with any of the nine protected characteristics. We are also proud to be a Disability Confident employer. We are looking for a Neighbourhood Officer to join the Neighbourhood services team in this exciting role. This is a fantastic opportunity where you will be managing properties in various areas within the North of England. This role is field based; you will balance your time between working in the field and from home. You will be focusing on the delivery of high-quality tenancy management services, providing excellent customer care, making a difference in neighbourhoods and working to improve the lives of our residents. You will be visible and accessible in our communities, engaging our customers and local partners working together to build neighbourhood resilience. Requirements Outline of Key responsibilities for the Neighbourhood Officer... <ul> <li>You will be responsible for showing customers around empty properties and carrying out lettings in accordance with our policies &amp; procedures</li> <li>You will provide advice and assistance to our residents on all housing matters so they can successfully maintain their tenancy. This includes information on legal rights, responsibilities of their tenancy agreement and managing any welfare and safeguarding concerns.</li> <li>You will be the point of contact for housing management services on a patch, including the enforcement of the Association's conditions of tenancy, particularly in relation to the condition of property and/or garden.</li> <li>You will work as part of a team to deliver excellent customer service and meet all performance objectives.</li> </ul>We are looking for someone who has... <ul> <li>Full UK drivers licence and access to a car as the role is field based</li> <li>Experience and knowledge of housing/ lettings or ideally social housing </li> <li>Experience of working with a diverse range of customers and dealing with a variety of situations. </li> <li>Experienced in faced to face customer service </li> <li>Solution focused and experience in working with customers and stakeholders.</li> <li>An ability to manage confidential and personal information appropriately and sensitively.</li> <li>Personal resilience to deal with a fast paced, demanding role juggling a number of tasks at once</li> </ul>Benefits In return, we are offering the successful candidate in the Neighbourhood Officer role... <ul> <li>Salary of £29,582 per annum </li> <li>Annual pay scale increase</li> <li> 27 days holiday (rising to 32 over 5 years' service) + bank holidays</li> <li>Hybrid working</li> <li>You will be working 37 hours per week, Monday - Friday (occasional evening or weekend working depending on business needs). Working arrangements are flexible in line with our Smart Working culture so that we deliver an excellent and accessible service for customers.</li> <li>Wide range of technical, professional, and personal development training opportunities </li> <li>Attractive pension scheme</li> <li> Health and wellbeing benefits including access to GPs</li> <li>A range of financial and lifestyle benefits including cycle to work, vehicle leasing and financial advice</li> <li>We have a range of staff support networks, including menopause, culturally diverse, LGBTQ+ and disability.</li> <li>To view the full range of our award winning benefits click on the Employee Benefits Link </li> </ul>THG reserves the right to close this vacancy early if sufficient numbers of applicants are received. Therefore, please apply without delay! Please ensure you fully answer the questions on the application form. Due to the nature of the role involving work with vulnerable members of society, this post is subject to a Basic Criminal Disclosure, which will be carried out when a conditional offer is made.

This is a 12-month maternity contract. Join our housekeeping team as a manager for a career with more shine! There's nothing quite like making people smile when they're on their holidays and as an Accommodation Manager at Parkdean Resorts, you'll be key to inspiring smiles from the minute your guests step through our park gates. So, why Parkdean Resorts? Well, besides the one-of-a-kind team culture, stunning locations across the UK, and the security that comes with being a part of the UK's largest holiday park organisation, we can offer: <ul> <li>Annual Management Bonus scheme </li> <li>Up to 50% off holidays with us </li> <li>25% off holidays for friends and family </li> <li>30% off park activities, food and drink </li> <li>The opportunity to gain professional qualifications </li> <li>Clear career pathways for those looking to progress </li> </ul>We want to be a force for good for our parks, people, and planet. Our passion is to secure the sustainability of our business, create positive change, and leave a green footprint for future generations to enjoy. What you will be doing... As our Chief Dirt Eliminator, you will inspire and develop your team to deliver the highest of standards. This means: <ul> <li>Leading a team to deliver high accommodation standards through cleaning and maintenance </li> <li>Monitoring accommodation quality to ensure that the customer experience exceeds expectations, and all operating standards are achieved </li> <li>Controlling stock such as linen, cleaning products and equipment to ensure budgets are adhered to </li> <li>Maintaining a recruitment plan to ensure that all key roles are filled and proactively supporting in the training and development of all team members </li> <li>Ensure that all new team members receive a high-quality induction. </li> </ul>Are we the right fit for you? At Parkdean Resorts we don't leave unforgettable moments to chance. We pitch in, we have fun, and we grow, challenging and inspiring each other to make great things happen every, single, day. We're the people people, Parkdean people - we're family, ensuring holiday happy is never far away. PDR is committed to Safeguarding and promoting the welfare of Children and Adults at Risk. Background checks including DBS (or equivalent) will be carried out if appropriate. We want to do all we can to create an environment and recruitment process where people feel safe and comfortable to talk about disability. For any reasonable adjustment requests, please contact Stephanie Wood at <a href="mailto:Stephanie.Wood@parkdean-resorts.com" target="_blank">Stephanie.Wood@parkdean-resorts.com</a>.

Accommodation Manager

Accommodation Assistant - Clayton Hotel Belfast City We have a fantastic new vacancy for Accommodation Assistant in the excellent Clayton Hotel Belfast City Objective of the Role Reporting to the Accommodation Supervisor, the Accommodation Assistant will execute housekeeping duties for the hotel including preparing rooms for guests and ensuring our general areas are maintained to the highest standard. Key Duties and Responsibilities <ul> <li>Prepare rooms and general areas to the Dalata standard. </li> <li>Highlight any items or areas that need maintenance.</li> <li>Be open for work in other departments.</li> </ul>Requirements: <ul> <li>Experience in housekeeping and cleaning is desired but not essential.</li> <li>Customer focus.</li> <li>Attention to detail.</li> <li>Ambition to develop.</li> </ul>About our culture: Dalata Hotel Group - Ireland's largest hotel group has a number of exciting positions on the horizon. As Dalata continues to grow and expand in Ireland and the UK it's more important than ever to have the right team alongside us, in the near future we will be opening the doors of new hotels creating many jobs and investing millions in the Irish and UK economy. We lead through our Dalata values of "Our People, Our Fairness, Our Service and Our Individuality". If you have the right attitude and energy you will have great opportunities to progress within the group. Our company is a place where you can do great things - individually and as a team. You will have the opportunity to develop your talent, be recognised and rewarded for your commitment and pursue a fulfilling career. We also have a number of unique and recognised training programmes to aid your professional and personal development and pride ourselves on creating an objective, supportive and fair working environment for our employees. Dalata Hotel Group Plc is an Equal Opportunities Employer. Applications for this role will close Friday 4th October 2024

Accommodation Assistant

About The Role Role: Housing Options Officer Location: Chorley Contract: Part Time (3 days/21.75 hours - Monday to Wednesday) / Permanent Salary: £32,076 - £34,834 (pro rata) Closing Date: 22 September 2024 We have an exciting opportunity for a motivated and forward-thinking individual to join our busy Housing Options team at Chorley Council. The team is responsible for the Council's statutory homelessness and housing needs service and we are seeking an enthusiastic individual who can be proactive, creative and has a passion to help people. What you'll be getting up to <ul> <li>You will be responsible for a range of functions, primarily relating to supporting clients who are homeless and threatened with Homelessness.</li> <li> You will have a caseload of households that you will be responsible for, working with them to secure the best possible outcome to address their housing needs. You will be required to attend a variety of multi-agency meetings and forums, working in partnership with voluntary and statutory agencies to find the best housing solutions.</li> <li>You will work closely with accommodation providers across all tenures to help relieve and prevent homelessness.</li></ul>Who we're looking for <ul> <li>You should have a good knowledge of relevant legislation and the causes and implications of homelessness.</li> <li>The ability to work with a range of partners and have effective communication skills.</li> <li>You will have excellent communication skills and will be able to manage customer expectations, working with customers to resolve their housing need.</li> <li>You will be required to work at least one or two full days per week in the office to participate in the Duty Rota. </li></ul>Other requirements <ul> <li>Successful applicants will be subject to a DBS check (applied and paid for by the Council).</li></ul>Our Benefits <ul> <li>23 days annual leave plus bank holidays (and Christmas shutdown)</li> <li>Hybrid/agile working from day one</li> <li>Local Government pension</li> <li>Healthcare Cash Plan for cash back on health treatments </li> <li>Cashback website access for savings on brands you love</li> <li>Free parking</li></ul>Many of our colleagues work flexibly for us. We're always open to conversations around different working arrangements. If you're interested in part-time, compressed hours or any other working arrangement, please get in touch with us through the "Contact Us" form on our careers website. About Us Chorley Council is dedicated to providing first-class services and promoting the well-being of the local community. Our staff are our greatest resource, at the heart of everything we do, and are crucial to the delivery of excellent services for our residents. At Chorley Council, we're always striving to make our borough the best to live, work and visit. Working Together We share a number of our services with South Ribble Borough Council. This allows for improved resilience across both councils and provides numerous benefits to our operations. Whilst some staff and back-end processes are shared between the Councils, both Councils still retain sovereignty and have separate strategies and corporate plans. Additional information Applicants are advised to apply early. We reserve the right to close a vacancy prior to the closing date. Equal Opportunities We believe that everyone has the right to be treated with dignity and respect. We are committed to the elimination of unfair and unlawful discrimination and prejudice in all our policies, procedures, and practices. We're committed to making our recruitment practices barrier-free and accessible to everyone. This includes making adjustments for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the recruitment process, please contact us via the "Contact Us" page on our website. If you are disabled or your last employer was the armed forces, and you meet all the essential criteria of a post, you will be guaranteed an interview.

Housing Options Officer

Job Description Company Overview: Knotel is a pioneering flexible workspace provider, redefining how businesses approach workspaces and real estate. With a commitment to service and tailored solutions, we are at the forefront of the future of work. Our Work Clubs combine dynamic environments, hospitality, cutting-edge technology, and a collaborative ethos to create unique spaces that provide for all sessions in your working day. In 2023 we grew the Old Sessions House Workclub into the workspace of choice for London businesses looking for a space that makes them stand out. Offering a Workclub during the week which supports businesses and their employees, and a high-end event space in the evenings and weekends, we maximize the yield of the 22,000 sqft Old Sessions House in Clerkenwell. Responsibilities Position Overview: We are seeking an experienced and dynamic House Manager to lead our Front of House team at Knotel Old Sessions House. The successful candidate will be responsible for overseeing the day-to-day operations of the House, ensuring exceptional member experience, and creating a welcoming atmosphere for all members and guests. This role requires strong leadership skills, excellent organizational abilities, and a passion for delivering the highest level of service. <ul><li>Lead, train, and manage the front of house team to ensure a high standard of member experience and professionalism.</li><li>Oversee the reception area, ensuring it is consistently clean, organized, and well-maintained.</li><li>Develop and implement procedures and policies to improve the efficiency and effectiveness of the front of house operations.</li><li>Handle escalated member and visitor inquiries and complaints, providing solutions in a timely and effective manner.</li><li>Coordinate with other departments to ensure smooth communication and collaboration, especially concerning member needs and House operations.</li><li>Manage staff shifts, ensuring adequate coverage during all operating hours.</li><li>Monitor and manage inventory of office supplies, ensuring necessary items are stocked and ordered as needed.</li><li>Prepare and maintain reports on front of house activities, member feedback, and operational efficiency.</li><li>Conduct regular team meetings and training sessions to keep the front of house team informed and motivated.</li><li>Support with the execution of events, ensuring all logistical details are handled.</li><li>Maintain up-to-date knowledge of Knotel's services, offerings, and events to effectively assist members and guests.</li><li>Perform other duties as assigned to support the overall success of the House.</li></ul>Qualifications: <ul><li>Proven experience in a front of house management or supervisory role, preferably in a high-end office or hospitality environment.</li><li>Excellent leadership and team management skills, with the ability to motivate and develop staff.</li><li>Strong organizational and multitasking abilities, with a keen eye for detail.</li><li>Exceptional customer service and communication skills, both written and verbal.</li><li>Proficiency in Microsoft Office Suite and comfortable with technology.</li><li>Professional appearance and demeanor, with a positive and proactive attitude.</li><li>Ability to handle high-pressure situations and resolve conflicts effectively.</li><li>Flexibility to adapt to changing priorities and work environments.</li></ul>Benefits: <ul><li>Competitive salary </li><li>Comprehensive benefits package that supports your finacial, physical and mental wellbeing.</li><li>Opportunities for professional growth and development.</li><li>A dynamic and collaborative work environment.</li><li>Access to networking events and industry-related activities.</li><li>The chance to be part of a vibrant and innovative company.</li></ul>

Job Title:Head of Tenancy Management Location: Crowthorne House, Wokingham Brand: Leaders Romans Group Salary: up to £38,000 OTE Hours: Monday to Friday 8:30am to 5:30pm About Leaders Romans Group: LRG are an award-winning national property company, who are going through exciting periods of growth and offer tailored training and development programmes at all levels. With over 200 branches across England and Wales we have a reputation for perfection and delivering an outstanding customer experience. Investment in people is built into our culture, and there are opportunities for driven individuals to achieve their career aspirations within the company. Job Summary and key responsibilities: The individual would manage a team of tenancy managers. Work with the Tenancy managers to ensure that team are working to the optimum and hitting KPIs and objectives. Facilitating communication between departments to enhance the customer journey and improve non managed retention. To ensure that compliance is met daily. The individual would have at least 2 years in a Property related role, have management experience and be ARLA qualified. Key Responsibilities: <ul> <li>To arrange and conduct daily 'huddle' meetings and discuss daily priorities and overview of previous days achievements. </li> <li>You'll be expected to ensure your team provide excellent levels of both telephone and written communication. To ensure this you will monitor the call reports daily and have relevant conversations with individuals. </li> <li>Ensure the team are actioning the end of tenancy process, for our non managed clients, assist with compliance where applicable and be a consistent contact point for our clients.</li> <li>Ensure that the team are conducting regular 'well being' calls to the landlords at 3 monthly intervals and that these are worth while and correct topics and questions are covered </li> <li>Working with the team to ensure that all works are completed inline with the process timeframe and to assist when required. </li> <li>Working with the team to ensure that all mandatory compliance / legislation is in place on all properties where applicable, if this has not occurred to ensure that company process has been followed. Spot audits to be conducted weekly</li> <li>To have 'regular' calls with director / operations manager to discusses lost units and churn. To attend with the team manager the lettings meetings and give overview of the team and the results for the period.</li> <li>To conduct monthly 1-1s with the team and ensure that forms are completed and follow up notes actioned. </li> <li>To discuss and monitor monthly objectives of the team and feed back to team manager on a monthly basis </li> <li>Work with the training coordinator to set up new starters training plan, ensuring that weekly catch up meetings are scheduled for the first 3 months </li> <li>To effectively deal with any non official complaints swiftly and arrange with the training coordinator any coaching or development with the individual. Follow up notes and action plan must be completed and copy provided to the team manager </li> <li>To work with the branch network to understand the reason for any lost units and work to improve retention across the rent collection portfolio. </li> </ul>What are we looking for: <ul> <li>You'll need excellent communication and team management skills </li> <li>You'll need to be able to manage workload and have the ability to prioritise </li> <li>Ability to work as part of a large team </li> <li>3 years practical experience in property management and leadership / management or a similar role. </li> <li>Have received a Pass grade in ARLA/Propertymark Level 3 qualification in Lettings and Property Management</li> </ul>What we can offer you: <ul> <li>Proven track record for career growth and advancement within the company</li> <li>Market leading training and ongoing professional development </li> <li>Access to a diverse portfolio of properties</li> <li>Supportive and collaborative team environment</li> </ul>Benefits: <ul> <li>Competitive base salary and Commission structure</li> <li>Salary sacrifice pension scheme</li> <li>Generous Holiday allowance, increasing by 1 day per year based on service</li> </ul>Leaders Romans Group are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the Real Estate Industry. Leaders Romans Group does not engage the services of Recruitment agencies for the purpose of hiring. All job openings are managed directly by our Internal Recruitment team. We do not accept unsolicited CVs or candidate referral from Recruitment agencies, and any such submissions will not be considered. Department Property Management Locations Crowthorne House Wokingham Employment type Full-time Driving Licence Required Yes

Head of Tenancy Management

The Vacancy Do you take pride in delivering excellent customer service? Do you get satisfaction from a role that involves multi-tasking and finding solutions? Do you enjoy organising and facilitating social events? McCarthy Stone is the leading UK's retirement living providers. We are looking for a House Manager to join our team at stunning development, Beckside Gardens in Guisborough. Beckside Gardens was built by McCarthy &amp; Stone purpose built for retirement living. The development consists of 40 one and two-bedroom retirement apartments for the over 60s. Hours: 30 hours per week Monday to Friday. We can be flexible around school hours. Salary: £20,857.67 Benefits: Group personal pension, life assurance, Employee Assist Scheme, and flexible working hours working in the most beautiful surroundings, generous annual leave entitlement. About the Role of a House Manager We are seeking a customer centric House Manager to exemplify the high-quality customer standards that we are renowned for. Our House Manager's key role is to enhance our Homeowner's quality of life and enable them to maintain their independence. This is a diverse role encompassing high level customer service and front of house and facilities management. The successful candidate will be responsible for building a strong community with our homeowners through event coordination, and regular meetings to report company updates and address the priorities of our residents. Some of the House Manager duties within this role include: <ul> <li>Welcoming new Homeowners and supporting them to settle into their apartments.</li></ul><ul> <li>Providing a professional front of house service and dealing all visitors in a friendly manner.</li></ul><ul> <li>Being the first point of contact for all our Homeowners and offering them help, support and advice as necessary.</li></ul><ul> <li>Working in collaboration with our partners and suppliers to ensure the smooth running of the estate</li></ul><ul> <li>Being the 'face' of McCarthy Stone for the families and friends of our Homeowners.</li></ul><ul> <li>Dealing with Homeowners issues with sensitivity and understand the need for confidentiality and respect their privacy.</li></ul><ul> <li>Managing the development -gardens and grounds - in an efficient and effective manner, providing our Homeowners with a safe, secure, well maintained, and pleasant environment</li></ul><ul> <li>Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.</li></ul><ul> <li>Ensuring that all Health and Safety requirements are adhered to.</li></ul>The successful candidate will have the following key competencies: <ul> <li>Excellent communication skills with a real "can do" attitude.</li></ul><ul> <li>Extensive experience in a professional customer service orientated position.</li></ul><ul> <li>A professional approach with high quality standards.</li></ul><ul> <li>Thrives in a busy a varied role, where every day will be different.</li></ul><ul> <li>Be resilient and can problem solve effectively.</li></ul><ul> <li>An awareness of basic Health and Safety will be a distinct advantage.</li></ul><ul> <li>A good level of computer literacy including Microsoft Word and Outlook.</li></ul><ul> <li>Previous/current work based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.</li></ul>As part of Your McCarthy Stone, a successful and fast expanding national company, you'll get all the training and support you need to help you meet your career goals from our internal experts. This includes courses such as basic first aid, working safely in the workspace, Dementia Friends training and many more. Could this role be the perfect job for you? Apply now! All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date. McCarthy Stone celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background. About Us As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of May 2024, McCarthy Stone operates 538 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2024 as well as making the Great Place to Work Wellbeing list! Our Customers The Benefits 24 days annual leave Pension plan Life assurance Employee assistance helpline Health screening Eyecare voucher scheme Long service award Testimonials "I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. It's a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team." Linda Diamond - House Manager "Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks ... it's all about our great people and how welcome they make you feel ... even if it was through a screen!" Andrea Waldron - Senior HR Business Partner "From my first week I felt like part of the team, everyone is helpful and pro-active, which is crucial in a fast paced environment. I've had the opportunity to work on some exciting projects, it's a very 'hands-on' approach here with plenty of opportunity to be involved and play a part in delivering developments." Emily Bishop - Principal Planning Associate "Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment, watching them settle in and make friends, and then watching them lead a happy and carefree retirement is very rewarding." Caroline Craig-cordel - Sales Consultant "I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier, every day. And what we do is so important to our homeowners! In my marketing career before I couldn't dream about customers sharing their thoughts about my campaigns, but here it happens all the time." Stan Smolyar - Head of Brand Previous Next

The Vacancy Do you take pride in delivering excellent customer service? Do you get satisfaction from a role that involves multi-tasking and finding solutions? Do you enjoy organising and facilitating social events? McCarthy Stone is the leading UK's retirement living providers. We are looking for a House Manager to lead their NEW estate at Miller Place, Bedford, Bedfordshire Hours: 25 hours per week Monday to Friday, working throughout the year. Salary: £25,724.44 FTE - ACTUAL £ 17381.42 plus benefits Benefits: Group personal pension, life assurance, Employee Assist Scheme, and flexible working hours working in the most beautiful surroundings, generous annual leave (starts at 25 days and will rise to 28 days max (1 additional day per year) plus bank holidays), entitlement access to benefits platform offering discounted Gift Cards and eGifts and offers for leading brands including restaurants and supermarkets. About the Role of a House Manager We are seeking a customer centric House Manager to exemplify the high-quality customer standards that we are renowned for. Our House Manager's key role is to enhance our Homeowner's quality of life and enable them to maintain their independence. This is a diverse role encompassing high level customer service and front of house and facilities management. The successful candidate will be responsible for managing a strong community with our homeowners through event coordination, and regular meetings to report company updates and address the priorities of our residents. We welcome applications from candidates who have experience of working in front line services, or customer service management roles. Some of the House Manager duties within this role include: <ul> <li>Welcoming new Homeowners and supporting them to settle into their apartments.</li> <li>Providing a professional front of house service and dealing all visitors in a friendly manner.</li> <li>Being the first point of contact for all our Homeowners and offering them help, support and advice as necessary.</li> <li>Working in collaboration with our partners and suppliers to ensure the smooth running of the estate</li> <li>Being the 'face' of McCarthy Stone for the families and friends of our Homeowners.</li> <li>Dealing with Homeowners issues with sensitivity and understand the need for confidentiality and respect their privacy.</li> <li>Managing the development -gardens and grounds - in an efficient and effective manner, providing our Homeowners with a safe, secure, well maintained, and pleasant environment</li> <li>Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.</li> <li>Ensuring that all Health and Safety requirements are adhered to.</li></ul>The successful candidate will have the following key competencies: <ul> <li>Excellent communication skills with a real "can do" attitude.</li> <li>Extensive experience in a professional customer service orientated position.</li> <li>A professional approach with high quality standards.</li> <li>Thrives in a busy a varied role, where every day will be different.</li> <li>Be resilient and can problem solve effectively.</li> <li>An awareness of basic Health and Safety will be a distinct advantage.</li> <li>A good level of computer literacy including Microsoft Word and Outlook.</li> <li>Previous/current work based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.</li></ul>As part of McCarthy &amp; Stone Management Service, a successful and fast expanding national company, you'll get all the training and support you need to help you meet your career goals from our internal experts. This includes courses such as basic first aid, working safely in the workspace, Dementia Friends training and many more. Could this role be the perfect job for you? Apply now! All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date. McCarthy Stone celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background. McCarthy Stone does not currently offer sponsorship. We are only able to consider those that have the right to work in the UK without sponsorship. About Us As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of May 2024, McCarthy Stone operates 538 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2024 as well as making the Great Place to Work Wellbeing list! Our Customers The Benefits 24 days annual leave Pension plan Life assurance Employee assistance helpline Health screening Eyecare voucher scheme Long service award Testimonials "I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. It's a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team." Linda Diamond - House Manager "Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks ... it's all about our great people and how welcome they make you feel ... even if it was through a screen!" Andrea Waldron - Senior HR Business Partner "From my first week I felt like part of the team, everyone is helpful and pro-active, which is crucial in a fast paced environment. I've had the opportunity to work on some exciting projects, it's a very 'hands-on' approach here with plenty of opportunity to be involved and play a part in delivering developments." Emily Bishop - Principal Planning Associate "Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment, watching them settle in and make friends, and then watching them lead a happy and carefree retirement is very rewarding." Caroline Craig-cordel - Sales Consultant "I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier, every day. And what we do is so important to our homeowners! In my marketing career before I couldn't dream about customers sharing their thoughts about my campaigns, but here it happens all the time." Stan Smolyar - Head of Brand Previous Next

Job Title: Assistant house manager Job Location: Fernleigh OX28 4DX Salary - £13,531-£15,675 per annum depending on skills and epeirence Contract type - Permanent Working hours - Part time 20 hours per week Closing Date - 30September 2024 Interview Date -TBC About the role <ul> <li>To provide an excellent service to all GreenSquareAccord customers.</li> <li>To ensure the delivery of high quality holistic housing services across GreenSquareAccord extra care accommodation.</li> <li>To work with housing, maintenance and other GreenSquareAccord staff, as well as external care providers to help residents achieve an independent and positive life and to enhance the environment and communities within schemes.</li> <li>To assist in the overall management of the services within GreenSquareAccord extra care housing.</li> </ul> Please note that if you are successful in this role, we will require a DBS check to be completed. Further details will be sent following offer. About you Essential <ul> <li>Good it skills and desirable to have worked with housing management IT systems</li> </ul> <ul> <li> Ability to communicate and work with internal and external customers, stakeholders and colleagues at all levels. </li> <li> Worked in housing or supported housing </li> <li> Experience of working in stressful environments and diffusing, mediating and calming situations and emotional, difficult or distressed people </li> <li> Good working knowledge and experience of using of Microsoft Office software such as Outlook, Word, Excel, PowerPoint </li> <li>High level of IT - housing management information Systems</li> <li> Ability to communicate and work with internal and external customers, stakeholders and colleagues at all levels. </li> <li> Worked in housing or supported housing </li> <li> Experience of working in stressful environments and diffusing, mediating and calming situations and emotional, difficult or distressed people </li> </ul>Desirable <ul> <li>Health and safety management systems</li> <li>Housing qualification and or experience in housing or supported housing</li> </ul> Please note that if you are successful in this role, we will require evidence of the required certificates and qualifications for this role. Without this evidence, you would be unable to commence employment at GreenSquareAccord. About us GreenSquareAccord is one of the biggest social housing and care providers in England. We believe passionately in our mission to build better lives and provide social housing and support services to 54,000 people across our four localities. We are proud to play an active role in helping people to deal with the consequences of the housing crisis by providing affordable homes for people in our communities who need them most. We also provide care and support to some of the most vulnerable people in society. This includes support for people who are homeless, experiencing domestic violence or are part of the criminal justice system. Our purpose We are proud to be able to support tens of thousands of people across England by providing affordable housing and care to help people live independently. Our focus is on building better lives. Everything we do is about people - whether that`s providing a good quality, safe home or providing care which helps someone to live an independent life. Our colleagues live and breathe this social purpose and we need great people, with skills across a range of disciplines, to make this happen. Working for GreenSquareAccord gives you the chance to bring your skills and expertise and make a real difference. It doesn`t matter which role you are considering applying for, your work will help thousands of people build a better life. The GSA Way We know that how we do things is just as important as what we do. To help us make a difference, together, we created the GSA Way. A culture we commit to, aspire to, and live and breathe. Commitments and behaviours which together make our organisation what it is. Our five core commitments are: <ul> <li>We believe our customer is everything</li> <li>We are one team</li> <li>We are supportive and caring</li> <li>We are business-minded for social purpose</li> <li>We are curious and ambitious.</li> </ul>You can read more about the GSA Way in our recruitment pack. Benefits In support and recognition of our colleagues who will help us deliver our employer strategy, we offer a fantastic benefits package. This includes; annual holiday entitlement (plus statutory bank holidays); a defined contribution pension scheme; trust based flexible working and a Confidential Employee Assistance Programme (EAP). GreenSquareAccord also offer a non-contractual performance-related bonus scheme. Further details will be made available upon joining, along with supporting documentation which can be found on the GreenSquareAccord intranet site. All individuals who apply to work at GreenSquareAccord are considered on their merits in line with our Diversity and Inclusion strategy and policy. GreenSquareAccord are a Disability Confident Employer therefore we actively encourage applications from individuals with disabilities and try to provide access, adjustments, equipment or other practical support where required. All applicants with a disability who meet the `essential eligibility criteria` for the role, as detailed in the job description, are guaranteed an interview. If you need any assistance, adjustments or adaptations throughout our selection processes please let us know.

Assistant House manager

Job Description #internal Please note this vacancy is only available for Birmingham City Council employees that are under a S188 (Priority Movers and Lateral Movers). Assistant Housing Officer - Lateral Move Permanent Grade 3 - £25,119 - £31,364 Consultation grade - subject to formal evaluation under the Pay Equity Review Working 36.5 hours per week This role is within the East voids Team based at 150-152 Kings Road, Tyesley B11 2AP. There will be a need to support other voids teams across the city as and when required to cover sickness &amp; annual leave. You will work within a dynamic team supporting a diverse range of customers undertaking viewings and moving into new accommodation, preparing lettings in a timely manner to ensure void turn around and performance KPIs are met. You will need to have eye and flair for attention to detail and be passionate in putting our customers needs first and providing a first class customer service. You will support and enhance the service for customers moving out of their homes. You will ensure that the service delivers against key directorate priorities and targets, as well as operating within cash limits set out in the council's financial plans and policies and procedures. You will assist the Housing Officer in providing a quality Void management Service end to end. All duties to be undertaken in accordance with the Department's desire to treat its residents and the public as valued customers. You need to be willing to learn and have transferable skills. No two days are the same the role is very interesting full training and support will be provided. A full valid driving licence is a requirement of this post. We welcome applicants who can speak various languages. Please see attached Job Description for further details. If you would like more detail on this post, please contact Azim Hussain on 07354 927631 or email <a href="mailto:azim.hussain@birmingham.gov.uk" target="_blank">azim.hussain@birmingham.gov.uk</a>. Any interested applicants can come over and shadow another Assistant Housing Officer so you can get a better understanding of the role. Please view the job description and person specification for further information; 2328 - Assistant Housing Officer JDPS.pdf You must upload a Supporting Statement via the attachments part of your application. This is required for shortlisting; you need to describe how your experience and skills fit the essential criteria for the role as specified in the Person Specification. If you do not attach your Supporting Statement, your application will not be considered. Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application. Ref: BCC2328 We welcome applications from people with caring responsibilities and flexible working options will be considered. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Non-UK applicants (excluding Ireland) would be required to hold a relevant Visa from the UK Visas and Immigration (UKVI). About Us We are a disability confident employer and we encourage applicants with disabilities to apply. We also welcome applications from people with caring responsibilities and flexible working options will be considered. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Non-UK applicants (excluding Ireland) may need to apply for a visa from the UK Visas and Immigration (UKVI) and may require a Certificate of Sponsorship from Birmingham City Council for a skilled worker visa (if the job is eligible).

Assistant Housing Officer - Lateral Move

The Vacancy We're VIVID! -We offer a vibrant, friendly, inclusive culture that supports, develops and attracts the best people! We're looking for a Neighbourhood Manager (Independent Living and tenancy lead) to join our team! Contractually based out of our Portsmouth or Basingstoke offices, this is a permanent position, working 37 hours a week with the flexibility of a mix of home and office working. Want to know what we can offer you? <ul> <li>27 days holiday (plus bank holidays), with the opportunity to buy or sell annual leave</li> <li>A productivity-related bonus scheme to enhance your take-home</li> <li>A generous contributory pension of 6%. We'll match employee contributions between 7% and 10%</li> <li>Private medical insurance </li> <li>Health care cash plan called Medicash</li> <li>Enhanced pay for maternity, paternity, adoption and shared parental leave</li> <li>Access to counselling, legal and financial information</li> <li>Electric car scheme</li> <li>Huge variety of in-house &amp; e-learning courses and a range of coaching and mentoring programmes </li></ul>Here's the facts about the role: We're looking for a Neighbourhood Manager (Independent Living Lead) to manage our Neighbourhood and Independent Living teams. In this role, you will drive high-quality, customer-focused housing services while ensuring our customers' voices shape our service delivery. You'll be a position to empower and support VIVID's teams to deliver proactive, responsive services that enhance our customers satisfaction and continuously improve the communities we serve. You'll make sure that our customers' voices are heard, and customers have real influence in shaping our services. As the Neighbourhood Manager, you will collaborate across departments and with external partners and stakeholders, fostering strategic relationships that support our mission to deliver the best neighbourhood and independent living services. You will be responsible for maintaining the highest standards in estate management, H&amp;S and customer engagement, ensuring that our policies are fair to all, up-to-date, and consistently applied. You'll lead our Independent Living team, taking ownership of service improvements, and ensuring that all contracts are effectively managed. You'll play a key part in developing solutions to meet our customers' needs, driving digital transformation, and ensuring our services offer great value for money. You'll have a strong background in housing management, a commitment to continuous improvement, and the ability to inspire and motivate teams. Knowledge and previous experience managing Older Persons residential services would be ideal in this role, along with sound knowledge of housing legislation. This role is subject to a DBS check. The Company We're a leading provider of affordable homes and extensive support services in the south of England. We believe that everyone has the right to a safe and secure place to call home, and from the moment customers move into their VIVID home we're here to help with that and more. Our customers have access to a wide range of tailored advice to sustain their tenancies and look after their wellbeing. We invest in our homes and communities for the long-term, and this means in the quality, safety and energy efficiency of existing homes and neighbourhoods, with a firm focus on improving services so they're easy to use and access by our customers. We're addressing the shortage of affordable housing in the south, building the right type of homes to meet the needs of our local communities. We're the sixth largest developer of new homes amongst housing associations in England, having built around 1,400 last year. This is summed up in our vision "More homes, bright futures". Living VIVID We're ranked 91 in the Top 100 Best Companies to Work For and ranked 12 amongst housing associations. As a 'people' business, we work hard to create a high-performing and fun working environment. We invest in our people's development, whilst looking after their wellbeing with our award-winning initiatives. Buy / sell annual leave Pension scheme Smart working From 26 days holiday per year Private medical / medicash benefits Enhanced paternity / maternity leave Qualification funding support Electric car scheme Previous Next We're committed to diversity and inclusion, and want people from all walks of life to apply for our vacancies. We're a disability confident leader with disabled-friendly offices and we'll make reasonable adjustments throughout the recruitment process to help you; please note your needs on your application form. If you need additional support with your application, please get in touch with us on 02392 896758 or email <a href="mailto:HRrecruitment@vividhomes.co.uk" target="_blank">HRrecruitment@vividhomes.co.uk</a>. We'll be happy to help.

Neighbourhood Manager (Independent Living & Tenancy lead)

Discover our galaxy Malt is Europe's leading freelancing platform with one clear mission: to give people the freedom to choose who they work with. Co-founded in 2013 by Vincent Huguet, with Alexandre Fretti as co-CEO since 2022, Malt is a tech company with a human approach that helps companies and freelancers make the perfect match. Malt is a marketplace that embraces a community of over 700,000 freelancers and over 70,000 clients, ranging from small and medium-sized enterprises to large corporations. More than just a connector, our marketplace streamlines freelancer-client communications, simplifies administrative and legal tasks, expedites invoicing and payments, and so much more. We are all about giving both freelancers and companies choice and added peace of mind, so that every experience on Malt is nothing less than (inter)stellar. The launch of Malt Strategy in 2023 enabled Malt to broaden its scope by offering the expertise of a network of top independent consultants and transition managers, to better support companies from the strategy to the implementation of ambitious projects. Malt is also... - a tech company with a human approach - a company with a strong culture fueled by 700 Malters from 40+ nationalities, working from 9 countries all around Europe - Germany, Belgium, United Arab Emirates, Spain, France, Netherlands, Nordic countries, United Kingdom, and Switzerland. - committed to creating a safe and inclusive space where every employee can thrive both personally and professionally - committed to equality and diversity (50% of People managers are women) - a company with strong career path policies allowing all Malters to develop and grow equally - backed by renowned investors including ISAI, Serena, Eurazeo Growth, Goldman Sachs and BPI France Join us on Planet Malt, we need you to help us write this next chapter! At Malt we believe that Ambition is the Way, so all lists of missions and responsibilities are non-exhaustive. Explore your future career We are looking for an experienced Community Manager based in London. Community is central to nearly everything we do at Malt. As the Community Manager, you focus on growing the size of our community while serving as the voice of the freelancer to both local and global teams. From day one you will be able to help shape our strategy, reinforce our culture, and create the roadmap for our success in the UK. You will work closely with our local team in the UK as well as with the community team at headquarters and across Europe. Together you will develop concepts and growth strategies to bring together and grow the freelancer community. Your key task will be to help us find the best freelance talent out there, inspire them to join Malt, and turn them into enthusiastic ambassadors of our vision. Key responsibilities <ul><ul><li>Engage with freelance communities to facilitate awareness, engagement and acquisition</li><li>Pitching our business referral programme, building business relationships with potential ambassadors of Malt</li><li>Build and leverage relationships with freelance influencers, particularly in the strategy &amp; transformation space</li><li>Identify and recruit high-potential freelance talent to bring them onboard</li><li>Set up networking events and other high-touch activities</li><li>Conduct regular onboarding calls to get to know new registrants and help them get started</li><li>Identify relevant channels to reach new freelancers and work with the marketing team to properly leverage them</li><li>Gather and share feedback with the sales, marketing, and product teams about freelance needs, product improvements, and marketing messaging</li><li>Ensure that the work we do with our freelancers delivers strong value to freelancers while also growing our business</li></ul></ul>About you <ul><ul><li>Fluent in English and 3+ years in recruitment, community management, and/or growth hacking </li><li>Natural flair for sales, confident pitching to stakeholders at all levels</li><li>Strong organisational skills, with the ability to work autonomously while managing multiple projects simultaneously</li><li>Natural networker and relationship builder (including over the phone/zoom)</li><li>Able to effectively communicate community needs and opportunities to internal stakeholders</li></ul></ul>How to join the mission? <ul><ul><li>Screening with Sophie, People Business Partner, to better understand your background, aspirations and answer your initial questions. (30 minutes)</li><li>Interview with Zhibek (Head of Community UK) to discuss your experience and how it would align with this role (45-60 minutes)</li><li>Case study presentation with Zhibek (Head of Community UK and hiring manager for this position) and Pascal (Head of Freelance Community DACH) (1 hour)</li><li>Final interview with Perrine (Chief Freelance &amp; Community Officer) to discuss Malt's long term vision and to check any remaining questions. (30mins)</li></ul></ul>Malt is the perfect space to thrive personally and professionally Onboarding: Before easing into your new role, you'll spend your first week learning about our culture, products, and services with other onboardees at our office in Paris Annual leave: 30 days/year Sabbatical: 1 month paid sabbatical once you've been with Malt for 3 years Bonus scheme: For certain positions such as sales, there will be an opportunity to earn a bonus based on your performance! Your recruiter will tell you at interview stage if there is a bonus for the position you are applying for Stock options: Every Malter is entitled to stock options Free books: If you're interested in learning more about any topic relevant to your career, just tell us the books you'd like to read, and we'll order them for you-without any questions asked or approval processes to follow Remote work: Hybrid remote policy Private health insurance: Rewarded for healthy living by our UK provider Vitality Cycle to work scheme: Save on a bike and equipment Season ticket loan: Save on public transport Pension: Malt contributes 5% through Aviva Dog friendly office: In the heart of London! Ready? Get your ticket to Malt

ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates more than $290 billion of real estate in 247 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 857,400 units/beds globally, and has a robust institutional investment management platform comprised of more than $76 billion of assets under management, including over $34 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit <a href="http://www.greystar.com" target="_blank">www.greystar.com</a>. JOB DESCRIPTION SUMMARY You will run an autonomous business unit taking overall responsibility and accountability for the operations including team members, daily activities, and the resources of the property to achieve established budgeted financial and operational goals. Leading the team by example your focus will be to build a vibrant, safe and welcoming community our residents enjoy being part of. JOB DESCRIPTION Key Role Responsibilities <ul><li>Acts as a role model at all times by demonstrating the core values</li><li>Leads the team to create positive memorable experiences by exceeding expectations for all residents.</li><li>Works in partnership with marketing to shape local marketing and leasing strategies based on relevant market data to achieve the property's occupancy and revenue goals</li><li>Ensures marketing campaigns, advertising and promotional activities are effectively implemented</li><li>Establishes relationships with internal and external stakeholders (sales, marketing, groups, universities) communicating regularly with representatives, ensuring the community's compliance with pertinent regulations and providing performance data and reporting</li><li>Actively seeks interaction and contact with residents to proactively seek to improve service delivery and ensure community events enhance the overall resident experience.</li><li>Meets targeted revenues by making rate recommendations based on market data and monitors payments.</li><li>Prepares and forecasts annual budgets by analyzing financial statements, reviewing marketing information, and accessing operational reports.</li><li>Manages the financial performance; attending regular P&amp;L reviews with stakeholders.</li><li>Promotes investor satisfaction and retention through timely variance reporting in respect of budgeted and actual spending and on-going communication about the performance of the properties, and responds with urgency to client/owner concerns, questions, issues, and requests.</li><li>Promotes resident satisfaction and retention by ensuring a timely response to questions, requests and complaints in a timely manner, and taking appropriate action to resolve and address service issues. </li><li>Assesses team member training needs and ensure thorough understanding of systems and adherence to policies</li><li>Develops capability of team members in order to meet key performance goals and future succession requirements.</li><li>Originates, approves and submits purchase orders and processes invoices from vendors, contractors and service providers for payment and manages communication with finance team members and other stakeholders as required.</li><li>Oversees the tenancy management process by coordinating periodic apartment inspections, evicting residents, and imposing and collecting late fees and other charges within the terms of the agreement.</li><li>Works hand in hand with Health &amp; Safety to drive a safety culture by managing and monitoring the appropriate health &amp; safety and compliance activities including the incident reporting system and ensures that the community operates in a safe and risk free environment.</li><li>Ensures the operation of the community complies with Company policies and procedures and any laws and regulations governing housing operations and residential lettings.</li><li>Manages planned and reactive maintenance and refurbishments engaging marketing and capital projects teams to ensure timely resident communication and completion to a high standard within agreed budgets and timescales.</li><li>Conducts regular community walkabouts and inspections and takes appropriate actions to ensure that the physical aspects of the property, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance and appeal. </li></ul>About You Knowledge &amp; Qualifications <ul><li>Good level of general education</li><li>Proficient in the use of Microsoft Office packages including Word, Excel and Outlook.</li><li>Proficiency in using property management software. Training will however, be provided.</li><li>A knowledge and understanding of UK Health and Safety policies preferably with some form of recognised training i.e. IOSH or NEBOSH.</li></ul>Experience &amp; Skills <ul><li>Experience of successfully driving leasing performance and managing operations within the property sector or similar environment.</li><li>Proven experience in managing site financials, including but not limited to budgeting, forecasting and financial analysis.</li><li>Experience of leading a team and a proven track record in delivering service excellence in a similar management role/ environment.</li><li>Detailed knowledge of Landlord/Tenant Legislation.</li><li>A strong team player but capable of working autonomously and taking ownership.</li><li>Excellent organisation skills with the ability to multi task and prioritise, with a focus on ensuring time delivery of results in all facets of the role.</li><li>Excellent verbal and written communication skills</li><li>Numerical skills necessary to complete the above activities.</li><li>Demonstrated management and leadership skills sufficient to recruit, lead, direct, evaluate and manage team members to achieve high performance, including maintenance specialists.</li><li>Self and culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience.</li><li>Flexible approach to working in a fast-paced environment and adaptable to thriving in a changing environment.</li><li>Enthusiasm to deliver an exceptional experience to stakeholders and continuously improve knowledge of self and others.</li></ul>

Job Description Neighbourhood Housing Manager PO5: Starting salary £51,099 pa rising in annual increments to £54,135 per annum incl LW Hybrid working About Us: It is an exciting time to join Lambeth Council, we have bold ambitions for the future of Lambeth's communities and residents through our Lambeth 2030 Plan 'Our Future, Our Lambeth. To deliver on these ambitions, we have embarked our transformational One Lambeth Programme ensuring we are 'connected by purpose,' in everything we do to deliver excellence. We are proud to have recently developed a refreshed set of One Lambeth Values and Behaviours that were develop for staff by staff; Equity, Ambition, Kindness, and Accountability. For more information, please have a look at our dedicated One Lambeth Values and Behaviours page. About the Borough: Located in the heart of South London, Lambeth Borough is a vibrant community of over 317,600 residents. Stretching from the dynamic neighbourhood of Streatham in the South to the iconic landmarks of Waterloo in the North, we are proud to be the 9th largest borough in London. Our diversity is our strength, with more than 130 languages spoken, making Lambeth the home of the Windrush generation, London's largest LGBTQ+ community, and a thriving Portuguese-speaking community. With exceptional schools, lush green spaces including Brockwell Park, cultural gems like the Black Cultural Archives, and world-renowned institutions such as St Thomas's Hospital, Lambeth offers an enriching and dynamic environment. About the Team: Neighbourhood Housing Management Team provides a frontline housing management service to Lambeth tenants, leaseholders and other stakeholders involving casework, the investigation and resolution of service requests, enquiries, complaints and disputes. About the Role: You will have responsibility for the management of Neighbourhood Housing Services and be responsible for carrying out management functions in a number of key areas. Your team will be providing a frontline housing management service to Lambeth tenants, leaseholders and other stakeholders involving casework, the investigation and resolution of service requests, enquiries, complaints, disputes and estate management. The post holder will be expected to effectively manage the resources of a neighbourhood team to ensure that the Council's neighbourhood housing services are delivered to defined standard including regular review and monitoring of performance and setting targets as required. As part of this process, you will provide guidance, support and leadership to the Seniors and their staff and also develop and maintain effective partnership working across the service both internal and external. You will also be expected to lead on the development and delivery of service improvements within the area. This will be an excellent opportunity to further your career in housing management. To be considered for interview, your CV and supporting statement will clearly evidence: Please upload your CV and supporting statement. In your supporting statement, please clearly demonstrate how you meet the shortlist criteria marked with an 'A' at shortlist stage, you may give examples from your work, if needed. We operate an anonymised application process, so be sure to remove personal details when uploading your CV or personal statement. For detailed qualifications and requirements, please review the job description and person specification in hyperlink below: Job Description and Person Specification Contact Information: For an informal discussion about the role, please contact Anna Tran at <a href="mailto:Atran@lambeth.gov.uk" target="_blank">Atran@lambeth.gov.uk</a> How to Apply: If you're interest in this opportunity, click on the apply button and complete an online application. Recruitment Timelines: Advert close date: 11:59pm on 22nd September 2024. Shortlisting: 23 September 2024 Interviews: 2nd October 2024 Benefits: We believe in rewarding our staff. When you join us, you'll gain access to a range of benefits, including: <ul> <li>Participation in our 5 Staff Networks: Black, Asian, and Multi-Ethnic, LGBTQ+, Disability, Young Professionals, and Women's.</li> <li>Generous annual leave entitlement starting from 27 days, increasing to up to 35 days depending on length of service.</li> <li>Membership in the Local Government Pension Scheme.</li> <li>Hybrid Working.</li> <li>Employee Assistance Programme.</li> <li>Occupational Sick Pay based on length of service.</li> <li>Discounts at local restaurants.</li> <li>Discount at our Active Lambeth Gyms.</li> <li>Learning and Development opportunities, including Apprenticeships.</li> <li>Cycle to Work Scheme.</li> <li>Secure Bike Storage facilities at our Town Hall and Civic Centre.</li> <li>Trade Union Membership.</li></ul>At Lambeth, we are dedicated to providing quality services and equal opportunities for all. We are committed to safer recruitment and are proud to be a Stonewall diversity champion, a Living Wage Employer, and to guarantee interviews for all disabled candidates who meet the minimum criteria of the role. For a full list of our accreditations, please click here.

Neighbourhood Housing Manager

About the role Can you help our homeless households overcome the barriers to keeping their current home or finding a new one? Working within our Housing Solutions team we are looking for individuals to work with single-person households and families to support them to remain in their accommodation or find new homes. Based in The Guildhall in the heart of Northampton's Cultural Quarter, the Housing Options Service serves a large and diverse community. You will work throughout West Northamptonshire as required. Please note - previous applicants need not apply What will you be doing? You will work collaboratively with households at risk of homelessness to remove any barriers to their rehousing, review and update their personalised housing plan and minimise any stay in temporary accommodation. You will assess if applicants are homeless, eligible for assistance, in priority need, and have a local connection with West Northamptonshire. Where appropriate, you will also consider if they are intentionally homeless. You will issue legally compliant letters, referencing relevant guidance and case-law, and detailing the reasons for your decision. About you You are a high achiever who relishes a challenge. You are aware of and can active work with local support agencies, health, and social services to ensure that we have sustainable and strong outcomes for families and vulnerable adults. You have an organised approach to your work, making methodical and appropriate enquiries to confirm eligibility for housing assistance, homelessness, and priority need. To meet the requirements of this challenging and exciting role, you will: <ul> <li>Be able to work in a fast-paced, demanding, front-line, people-focused service.</li> <li>Have excellent negotiating and advocacy skills.</li> <li>Have a strong understanding of the Homelessness Reduction Act and the duties it places on housing authorities.</li> <li>Be able to understand, interpret and apply statutory legislation and related case-law.</li> <li>be organised and methodical with an interest in housing and homelessness, a strong team ethos and a desire to make a positive difference.</li> </ul>Want to know more or chat about our flexible and hybrid working? Please email our Housing Options Manager- <a href="mailto:Kay.Gilbert@westnorthants.gov.uk" target="_blank">Kay.Gilbert@westnorthants.gov.uk</a> Our benefits We offer a wide range of benefits to our employees, these include: <ul> <li>Generous annual leave entitlement starting at 28 days annual leave per year, 29 days for senior managers (pro rata, depending on how many hours per week you work), plus bank holidays. An additional 5 days, linked to continuous service, and ability to purchase up to 6 weeks additional leave per year.</li> <li>Cycle to Work scheme. </li> <li>Local Government Pension Scheme plus immediate life cover (3 times your annual salary from day one) and ill-health protection.</li> <li>Employee discounts with local and national retailers, days out, finance, health and beauty, travel and eating out plus lots more.</li> <li>Car Lease scheme</li> <li>Payment of professional subscription / membership - If your job description requires that you are registered with or are a member of a professional body, WNC will pay for your professional subscription or membership fees.</li> <li>Employee Assistance Programme - We have an employee support programme run by Health Assured, an independent, external organisation. Health Assured is available for you and your immediate family members, 24 hours a day, 7 days a week, 365 days a year and includes telephone counselling, legal advice, bereavement support and medical information.</li> <li>Ongoing training and development opportunities.</li> <li>A variety of flexible working options to support your work/life balance, including full or part time, term time, 9-day fortnight, etc. (subject to business needs).</li> <li>Our West Ways of Working - We want our workforce to thrive, and we equip our employees with the right technology to support hybrid and collaborative working, on or off site, depending on the role.</li> <li>Making a difference - If you want to use your skills and experience with an organisation that are genuinely invested in making a difference, are committed to improving people's lives, and whose success has a direct impact on the wellbeing of your family, friends and people in your local area, then West Northamptonshire Council is the place for you.</li> </ul>About us At West Northants Council, it's about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people. Our vision is 'to make West Northants a great place to live, work, visit and thrive'. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services. Hear more from our Chief Executive, Anna Earnshaw, about what it's like to work at West Northants Council <a href="https://youtu.be/lV0EfeUF4aU" target="_blank">https://youtu.be/lV0EfeUF4aU</a> We are committed to ensuring diversity, equality, equity, and inclusion is woven into the fabric of WNC and everything we do, to enable all colleagues to develop and maximize their full potential. We are a disability confident employer, a member of the Armed Forces Covenant, and a Care Leaver Covenant partner The following film was created by us to communicate our intentions - watch WNC colleagues explain what DEI means to us . If you need additional support or reasonable adjustments during the application process, including needing the job description in another format or language, please email <a href="mailto:careers@westnorthants.gov.uk" target="_blank">careers@westnorthants.gov.uk</a> for support. West Northants Council, where careers thrive. Attached documents <ul> <li> JD PS Housing Options Officer_ (4) (1).pdf </li> </ul>

We are seeking an experienced Community Manager to join our Community team in London. This will be an initial 6-month full-time contract (FTC) that can be extended or made permanent The 1000heads Community team is a proud, powerful collective of Social Media obsessives driven to deliver kick-ass editorial + social conversation to some of the world's most impressive brands. You will work closely with several departmental specialists, from Insights to Design to Strategy, to deliver transformational social-first work for our clients. From cultivating online conversation through quality-led moderation to crafting and activating the editorial vision for our clients - everything we do is delivered with the belief that fans of a brand brought together as a community can become an unstoppable force. To be part of the community team, you must be a social platform obsessive, a curious copywriter and a publishing platform junkie. If TikTok gives you thrills and carefully curated Instagram feeds leave you visibly electric, this is the team for you. Role <ul> <li>Highly creative copywriting that flexes for all things social and then sees that content through to its live home through publishing across social channels.</li> <li>Stimulating and sustaining conversations and relationships with a brand's audience through on-the-pulse community management.</li> <li>Managing the day-to-day delivery of editorial calendars and creative campaigns.</li> <li>Working directly with our creative studio to ideate and brief on engaging content to supercharge our organic social-first activations.</li> <li>Consistently build solid relationships with our clients and use your entrepreneurial skills to identify business development opportunities.</li> <li>Offering strategic thinking, creative spark, and commercial understanding to elevate existing plans.</li> <li>Researching the latest social tools, platforms and trends - and working to ensure that we are the first to innovate and experiment.</li> <li>Supporting our insight team in delivering reports, performance tracking &amp; trend analysis to clients, ensuring strategic optimisation improvements.</li> <li>Supporting our Relationships team with identifying and activating influencers and content creators.</li> <li>Remaining culturally attuned and constantly challenging the team and our clients with new opportunities for innovation across the industry.</li> </ul>Requirements <ul> <li>2+ years in a similar role working with brands that truly embrace social media.</li> <li>Previous experience working at an agency that champions social-first communication is a strong advantage.</li> <li>Excellent written and verbal communication skills; you should speak the language of the internet.</li> <li>A strong appreciation (and minor obsession) with formats, trends and memes that make people stop and pay attention.</li> <li>An expansive understanding of social media and the value it can offer to brands of all industries.</li> <li>An eye for creative content, both written and visual, and knowledge of the nuances of social media formats - if you know your Reels from your TikTok, this job is for you.</li> <li>Excellent organisational, time management &amp; collaboration skills.</li> <li>Ability to work under pressure when necessary while always keeping an eye on the finer details.</li> <li>Experience and evidence of working with big collaborative teams where you can show you can manage expectations and hit deadlines.</li> <li>Proficiency in using a wide variety of social platforms and tools to drive efficiency within the accounts we work.</li> <li>Proficiency and experience in social publishing tools like Sprinklr, Opal, Hootsuite and Khoros.</li> <li>Proficiency in Microsoft Office suite &amp; similar (Word, Powerpoint, Excel) to a good standard. Plus, the ability to think:</li> <li>Creatively (capable of thinking differently and disruptively)</li> <li>Strategically (able to analyse situations and see the big picture)</li> <li>Intelligently (critical thinking that identifies gaps and fills them)</li> </ul>About 1000heads 1000heads is a Social Transformation company. We combine expertise in data &amp; analytics, strategy, technology and creativity to help the world's best businesses build Social Age brands. 1000heads delivers social-first insight, consultancy, and creative services to clients around the world including The North Face, Google, Diageo, Wella, Snap, Meta, Amazon and the United Nations. We have offices around the world in London, Berlin, New York, LA, Miami, Sydney and Melbourne. 1000heads is an Equal Opportunities Employer, we are passionately committed to working together to promote an inclusive environment which celebrates and promotes diversity. We are committed to our belief that diversity in our team generates better and bolder ideas, creativity, understanding and respect. We welcome applicants irrespective of age, sex, race, ethnicity, disability and other factors that have no bearing on an individual's ability to perform their job. For more information on 1000heads, visit <a href="http://www.1000heads.com" target="_blank">www.1000heads.com</a> Benefits <ul> <li>Additional holiday day for each year of service, up to 25 days</li> <li>Additional festive shutdown period between Christmas and New Years period</li> <li>Subsidised gym membership</li> <li>Private Medical Cover</li> <li>Company Pension Scheme</li> <li>Personal development fund</li> <li>Cycle to work scheme</li> <li>Regular company socials/away days, free Monday breakfasts and Friday drinks</li> <li>Flexible working, hybrid 1-2 days per week </li> <li>Plus other cool perks</li> </ul>

We currently have a great opportunity for a Resident Liaison Officer to join our team in Brandon, Suffolk. Specification: Responsibilities will include as a minimum: <ul> <li>Dealing with Clients and Residents face to face and over the telephone</li> <li>Travelling from site to site</li> <li>Organising and carrying out surveys</li> <li>Booking appointments and providing residents with refurbishment options</li> <li>Provide a friendly courteous service</li> </ul>Previous experience in Social Housing Kitchen, Bathroom and painting projects is essential. An Enhanced Disclosure and Barring Services check will be carried out for successful candidates. Description: CLC Group Ltd is an established Property and Asset Maintenance Company with branches nationwide. The following vacancy has arisen at our Brandon office. The successful candidate will be acting as the first point of contact for residents, responsible for building and strengthening resident relationships and maximizing satisfaction. The role requires the ability to prioritise work and meet deadlines with minimum supervision. The ideal candidate will be reliable, well organised and be able to work as part of a team. We are an equal opportunities employer and welcome applications from all sectors of the community.

97 Housing / Neighbourhood management Jobs