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About The Role Are you enthusiastic about creating a positive influence in your community? Do you have strong negotiating abilities and a thorough grasp of housing and property management within a local authority, housing association or a similar organisation? If so, we have an exciting opening within Dorset Council's Housing Supply team in the Housing Services Directorate. The team has recently undergone radical changes to meet service demands, and we're seeking an organised, and professional, individual to join the Housing Supply team working across Dorset. As a Housing Supply Officer, your role will involve identifying and acquiring suitable accommodation to lease using Dorset Council's leasing scheme and securing private rented properties. You will carry out lease/management agreement verifications on a periodic basis ensuring rent reviews and renewals are carried out as per the agreements. You will need to negotiate with various landlords using Dorset Council's landlord offers and incentive packages. <ul> <ul> <li> You will reach out to different lettings and estate agents across Dorset. </li> <li> You will need to be prepared to support and assure landlords in making sure health and safety and compliance is up to date, as well as making sure the property is to a lettable standard. </li> <li> You may also be required to assist and guiding landlords on setting up tenancy agreements. </li> <li> You will work closely with Housing Officers and our Legal Team as well as other key stakeholders within Dorset Council and externally. </li> <li> The role predominately will be a property sourcing role in the private sector but depending on future project you may be required to purchase new acquisition, which is a very involved and complex process. </li> <li> You will manage an effective, customer focused service that delivers on Dorset Councils priorities and makes a positive impact in the community. </li> </ul> </ul>You will develop and maintain effective partnership and relationships with colleagues, partners, external agencies and key stakeholders to influence and achieve business priorities. The post will Continually shaping the service to ensure and excellent front-line service to customers, meeting service level agreements and constantly reviewing the service to ensure it meets the needs of both our partners and members of the public. Your work with us will be wide ranging and rewarding, from strategic projects to your own operational caseload. You will: <ul> <ul> <li> have a deep understanding of housing and property management </li> <li> have excellent communications, interpersonal and negotiation skills </li> <li> have organisational skills with the ability to prioritise and delegate effectively </li> <li> have an understanding of the Landlord and Tenant Act 1985 </li> </ul> </ul>Further Information For more information regarding the position please contact Sean Brown, Senior Housing Supply Officer on 01258 484332 or [email protected] . This is a full time role at 37 hours per week. This role is fixed term until 31 st March 2026. This post requires significant travel. You must have a vehicle (or transport we deem suitable) available for use as needed. This post requires you to have access to sensitive information. It will be subject to a Basic Criminal Records Check. See our policy on the employment of ex-offenders . About Us We're passionate about making Dorset a great place to live, work and visit. Working for us should be no exception. At Dorset Council we: <ul> <li> provide more than 450 services to over 300,000 residents </li> <li> have ambitious aspirations </li> <li> are excited about our future </li> <li> care about Dorset and all the people who live here </li> <li> know that all roles make a difference and that our employees are key to our success </li> </ul>You will: <ul> <li> have access to a range of employee benefits </li> <li> be part of an organisation that supports each other to grow and succeed </li> <li> have access to range of training opportunities which will help with your personal development and career progression </li> </ul>We are challenging ourselves to become a more diverse and inclusive organisation. We recognise that recruitment and inclusion of individuals with diverse skills, perspectives and backgrounds will bring real strength to the council and our communities. We have a commitment to equality and welcome applications from everyone. We are proud to be a Disability Confident Employer. We offer an interview to everyone who declares a disability and meets the essential criteria for the role. We are keen to make our interviews accessible. Let us know on your job application if you have a disability and need any reasonable adjustments. We also look for applicants who share our commitment to our behaviours . We will ask you to evidence when you have demonstrated them as part of the selection process. If appointed, the personal information we collect from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found at <a href="https://www.cifas.org.uk/fpn" target="_blank">https://www.cifas.org.uk/fpn</a> . This role is UK based and we will need to establish your Right to Work as part of the appointment process. We use generic job descriptions and person specifications. This means the job title on any attachments may differ from the job title in the advert. We may provide specific information in a context statement if relevant. Find out more about how to apply .

Housing Supply Officer

The vacancy Permanent Full Time (37 Hours) We are currently seeking a Scheme Manager to Manage two of our schemes based in Oxfordshire. The scheme consists of 40 and 20 properties and the role would be working alongside the onsite care team, who provide 24/7 care. In this key role you will deliver intensive housing management support to residents living within the scheme and liaise with the care team and external agencies to ensure that holistic support to residents is delivered to meet their needs. This role is for 37 hours per week, and we can offer flexible working over Monday - Friday. What you will be doing: <ul> <li>Manage an Independent Living Scheme, by carrying out all intensive housing management tasks, such as income management, dealing with tenancy related issues and communicating with residents and third parties.</li></ul><ul> <li>Maintain thorough records of all contact with residents and support providers/professionals, using relevant systems as appropriate.</li></ul><ul> <li>Carry out suitability assessments, tenancy sign ups and empty homes management.</li></ul><ul> <li>Ensure the scheme is well managed, safe, and clean by overseeing any communal repairs, cleaning or maintenance and liaising with appropriate departments as necessary, escalating any unresolved concerns.</li></ul><ul> <li>Liaise with care teams and external agencies to ensure that a holistic package of support is offered to residents.</li></ul>We'd love to meet someone with: <ul> <li>Experience of working in a housing related role.</li></ul><ul> <li>Knowledge or understanding of tenancy management issues.</li></ul><ul> <li>Experience of managing safeguarding and anti-social behaviour cases.</li></ul><ul> <li>Experience of working with clients with complex needs.</li></ul><ul> <li>Good verbal and written communication skills and record keeping.</li></ul><ul> <li>Confidence to work independently and manage own workload.</li></ul><ul> <li>IT literate and confident in using WORD, EXCEL, OUTLOOK, TEAMS</li></ul><ul> <li>Experience in support planning with the ability to assess needs and risk effectively.</li></ul><ul> <li>A sensitive and supportive approach to the needs of customers.</li></ul>Amongst what we offer you is: <ul> <li>A competitive salary of £28,254.56 plus £2000 car allowance</li></ul><ul> <li>28 days holiday PLUS Bank Holidays</li></ul><ul> <li>A generous contributory pension scheme</li></ul><ul> <li>Private health care</li></ul><ul> <li>Free life assurance</li></ul><ul> <li>Access to an extensive suite of wellbeing services and tools including a digital gym.</li></ul><ul> <li>Opportunities for learning and development</li></ul><ul> <li>Retail discount scheme</li></ul>Closing date: 25th September 2024 Please note the successful candidate will need to complete an enhanced DBS application. We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible. About us bpha is a Housing Association located in the Oxford to Cambridge arc, which is committed to providing its customers with high quality, value for money services whilst continuing to develop energy efficient, sustainable and affordable housing. We are a leading provider and developer of affordable homes - for rent, sheltered, residential care and shared ownership. We work together with communities - to improve opportunities, independence and quality of life for our residents, and to benefit the wider community. We bring people together, and run and support a wide range of community activities. All the money we make is used to invest in existing homes, to enable us to build new homes, and to deliver new and improved services. We own or manage over 19,000 homes and employ 400 staff. Our vision and values To build communities where people can live happily in a home they can afford. Our values underpin the work that we do and are ingrained in our culture at bpha. We are looking for people who can share these values and translate them into day-to-day practices for the benefit of our communities, customers and fellow colleagues. So that we can realise our vision, together. We are ambitious We are better together We show empathy We take responsibility Benefits We believe that benefits should be more than just perks. For us, they aren't simply little extras added on at the end, they're fundamental parts of what we stand for, from the very beginning. As standard. That's why at bpha, we reward our employees by making sure we give them a supportive and caring environment, that empowers them to be happy, healthy and inspired, every day. Money &amp; Time <ul> <li>Holiday entitlement of 28-33 days a year, plus public holidays</li> <li>Contributory pension scheme</li> <li>Competitive pay</li> <li>Life assurance cover</li></ul>Health &amp; Wellbeing <ul> <li>Private healthcare</li> <li>Mental Health First Aid</li> <li>Counselling service</li> <li>Eye tests</li> <li>Discounted gym membership</li> <li>Cycle to Work scheme</li> <li>Free annual flu jabs</li> <li>Wellbeing activities and events</li> <li>Free fruit and refreshments</li></ul>Recognition <ul> <li>Long service award</li> <li>Annual staff recognition awards</li> <li>Discretionary reward scheme</li></ul>Lifestyle <ul> <li>Annual volunteering day</li> <li>Social events, clubs and activities</li> <li>Breakout areas</li> <li>Onsite cafe/restaurant at headquarters</li></ul>Development <ul> <li>Opportunities for professional training and qualifications</li> <li>Workshops and training sessions for new skills</li> <li>A fresh and modern eLearning platform</li></ul>

Independent Living Scheme Manager (Housing)

Locality Team Manager - Homeless Support Grade L £50,512-£51,515 An exciting opportunity has arisen to join the leadership team of the Communities department at Sefton Council. This role gives you an opportunity to contribute to the delivery of the best possible outcomes for our communities and for you to play an active role in the leadership, management, and development of services within the Communities department and beyond. You will provide a strong, visible, and proactive leadership approach to working collaboratively within our localities. In this role you will have responsibility for delivering the Council's operational statutory homelessness services. What you will need to succeed We are looking for someone exceptional that can evidence a proven track record, or strongly demonstrate ability, of leadership and management experience within Local Government or a large complex organisation. We want someone that can work effectively and in partnership with a wide range of communities, partner agencies, private sector suppliers, public services, voluntary bodies, and statutory authorities. We want applicants that can show evidence of successful financial and resource management, including project management, managing conflicting priorities, applying rigorous monitoring and control procedures, procurement and establishing value for money. Applicants will also demonstrate high levels of strategic thinking with the ability to translate this into operational practice. Technical knowledge of homelessness legislation and experience of working within homeless, and homeless prevention, services would be advantageous. To succeed in this role, you will have resilience and will be comfortable managing competing priorities whilst working with stakeholders at a senior level. You will enjoy working in an innovative, fun, and engaging way and be able to work collaboratively to find impactful solutions. As an experienced manager you will understand how to manage a team in a fast-paced environment whilst delivering high productivity and performance. If you possess these attributes, please apply for this role. Your confident and connected Borough Sefton is a vibrant local authority on a journey of aspiration and ambition as it works towards delivering its exciting 2030 Vision. This journey is shared with our partners and communities as we strive to ensure Sefton is a confident and connected Borough. Sefton has a strong track record of partnership working and for having a motivated and dedicated workforce that is resilient and adaptable. This puts the Council in the best possible place to meet the challenges and opportunities ahead. This post is offered on a permanent contract basis. Equal Opportunities EQUAL OPPORTUNITIES Sefton Council strives to ensure that our workforce is inclusive and representative of our communities. A diverse workforce is important to us, our staff bring with them a wide range of experiences, views, ideas, and innovations, and we are committed to providing an environment that recognises, respects, and values everybody's identity, where individual differences are strengths and where everyone can thrive and maximise their potential. We are always open to learning and growing as an organisation, and we welcome new ideas and initiatives that promote equality, diversity and inclusion. We are an Equal Opportunities Employer; all candidates will receive equal treatment. Our decision to appoint will be based upon whether an individual's skills, experience, qualifications, and abilities make them the most suitable candidate for the role. GUARANTEED INTERVIEW SCHEME Please note that all disabled applicants who meet the essential criteria for these jobs (as given in the Person Specification) and who want to apply under the Disability Confident Scheme will be invited to interview. If you are currently in care or have previously been in care, we provide a guaranteed interview scheme for care experienced people if you meet the essential requirements for the role. How to apply Please apply online via the link provided. Please note, we do not accept CV's (unless specified on the advert). Please fully complete the online application form.

Locality Team Manager - Homeless Support

Homeless Accommodation Officer - CMB1290e Hours: 0 hours Salary: £27,852 - £28,371 (+ enhancements for sleep ins / shifts) Location: Carlisle About the role: We are seeking to recruit Casual Homeless Accommodation Officers, to work as and when required to cover planned / unplanned absences and periods of increased need. This includes providing cover within a 24-hour service on a fixed rota including working evenings, weekends, and sleep overs (on site). The Homeless Accommodation Service directly manages and provides housing related support to single people and families experiencing homelessness / rough sleeping, across 50 units of emergency accommodation in Carlisle, some of which is staffed 24 hours a day on fixed rotas (this post is one of those roles). This is a statutory service in fulfilment of the Councils statutory duties under the Housing Act 1996, Homeless Reduction Act 2017 and Domestic Abuse Act 2021. The post holder will assist in the delivery of 24-hour direct access emergency accommodation services and providing personalised immediate support to people experiencing homelessness in the fulfilment of Cumberland Councils statutory responsibilities. Note this post provides cover within a 24-hour service, including working evenings, weekends, and sleep overs (on site) based within in a residential men's scheme and a women and families scheme. Experience of working with vulnerable people is preferred but not essential as full training will be given to the right candidate. For an informal discussion please contact Peter Rhodes on 01228 817386. About You: We are looking for someone who is: <ul> <li>Passionate about technology and innovation.</li> <li>An excellent communicator and team player.</li> <li>Experienced in managing technical change projects using ITIL principles.</li> <li>Able to think strategically and solve problems effectively.</li> <li>Committed to delivering high-quality results.</li> </ul>Why Join Us? At Cumberland Council, we believe in the power of change to improve lives. By joining our team, you will have the opportunity to work on exciting projects that make a real difference. We value our employees and are committed to providing a positive and inclusive work environment where everyone can thrive. Apply Now! If you are ready to take on this exciting challenge and be part of a forward-thinking team, we want to hear from you! Apply today and help us drive the future of Cumberland Council. Safer Recruitment At Cumberland Council we are committed to safeguarding and promoting the safety and welfare of children, young people and adults at risk and expects all employees, volunteers and the Externally Provided Workforce (EPWs) to share this commitment. Equality, Diversity, and Inclusion Cumberland Council is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from everyone and work to promote an inclusive, supportive culture that values and celebrates our differences. As a Disability Confident Employer, disabled applicants, who meet the essential criteria of this job, are guaranteed an interview. Please view the Post Spec

Homeless Accommodation Officer - CMB1290e

The Vacancy Do you take pride in delivering excellent customer service? Do you get satisfaction from a role that involves multi-tasking and finding solutions? Do you enjoy organising and facilitating social events? McCarthy Stone is the leading UK's retirement living providers. We are looking for a House Manager to join our team at Freeman House in Canterbury. Boasting one of the best locations in town, Freeman House, Canterbury is one of McCarthy &amp; Stone Retirement Living developments for over 60s. Consisting of 8 stylish one bedroom and 46 two bedroom flats Hours: 35 hours per week Monday to Friday. We can be flexible around school hours. Salary: £24,333.93 Benefits: Group personal pension, life assurance, Employee Assist Scheme, and flexible working hours working in the most beautiful surroundings, generous annual leave entitlement. About the Role of a House Manager We are seeking a customer centric House Manager to exemplify the high-quality customer standards that we are renowned for. Our House Manager's key role is to enhance our Homeowner's quality of life and enable them to maintain their independence. This is a diverse role encompassing high level customer service and front of house and facilities management. The successful candidate will be responsible for building a strong community with our homeowners through event coordination, and regular meetings to report company updates and address the priorities of our residents. Some of the House Manager duties within this role include: <ul> <li>Welcoming new Homeowners and supporting them to settle into their apartments.</li></ul><ul> <li>Providing a professional front of house service and dealing all visitors in a friendly manner.</li></ul><ul> <li>Being the first point of contact for all our Homeowners and offering them help, support and advice as necessary.</li></ul><ul> <li>Working in collaboration with our partners and suppliers to ensure the smooth running of the estate</li></ul><ul> <li>Being the 'face' of McCarthy Stone for the families and friends of our Homeowners.</li></ul><ul> <li>Dealing with Homeowners issues with sensitivity and understand the need for confidentiality and respect their privacy.</li></ul><ul> <li>Managing the development -gardens and grounds - in an efficient and effective manner, providing our Homeowners with a safe, secure, well maintained, and pleasant environment</li></ul><ul> <li>Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.</li></ul><ul> <li>Ensuring that all Health and Safety requirements are adhered to.</li></ul>The successful candidate will have the following key competencies: <ul> <li>Excellent communication skills with a real "can do" attitude.</li></ul><ul> <li>Extensive experience in a professional customer service orientated position.</li></ul><ul> <li>A professional approach with high quality standards.</li></ul><ul> <li>Thrives in a busy a varied role, where every day will be different.</li></ul><ul> <li>Be resilient and can problem solve effectively.</li></ul><ul> <li>An awareness of basic Health and Safety will be a distinct advantage.</li></ul><ul> <li>A good level of computer literacy including Microsoft Word and Outlook.</li></ul><ul> <li>Previous/current work based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.</li></ul>As part of Your McCarthy Stone, a successful and fast expanding national company, you'll get all the training and support you need to help you meet your career goals from our internal experts. This includes courses such as basic first aid, working safely in the workspace, Dementia Friends training and many more. Could this role be the perfect job for you? Apply now! All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date. McCarthy Stone celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background. About Us As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of May 2024, McCarthy Stone operates 538 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2024 as well as making the Great Place to Work Wellbeing list! Our Customers The Benefits 24 days annual leave Pension plan Life assurance Employee assistance helpline Health screening Eyecare voucher scheme Long service award Testimonials "I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. It's a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team." Linda Diamond - House Manager "Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks ... it's all about our great people and how welcome they make you feel ... even if it was through a screen!" Andrea Waldron - Senior HR Business Partner "From my first week I felt like part of the team, everyone is helpful and pro-active, which is crucial in a fast paced environment. I've had the opportunity to work on some exciting projects, it's a very 'hands-on' approach here with plenty of opportunity to be involved and play a part in delivering developments." Emily Bishop - Principal Planning Associate "Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment, watching them settle in and make friends, and then watching them lead a happy and carefree retirement is very rewarding." Caroline Craig-cordel - Sales Consultant "I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier, every day. And what we do is so important to our homeowners! In my marketing career before I couldn't dream about customers sharing their thoughts about my campaigns, but here it happens all the time." Stan Smolyar - Head of Brand Previous Next

House Manager

Mental Health Housing Support Worker Worcestershire - Working primarily in our Kidderminster service Fixed term contract - 6 month maternity cover, part time (18 hpw) £12.00 per hour (£23,464 per year pro rata), plus Sleep In shifts of £50.00 and great benefits including Health Cash Plan! Home, a place where you belong At Home Group, we're on the lookout for a compassionate and dedicated Mental Health housing - Support Worker to join our vibrant team. Imagine a role where your everyday efforts directly uplift lives, offering not just support but also joy and independence to our customers. This isn't just a job; it's a chance to make real, tangible differences daily. Join us and be a part of a journey that redefines support and care in Worcestershire. Typical day as a Mental Health Housing Support Worker: <ul> <li> Start your day knowing you're making a difference by assisting our customers with daily living tasks, making each day brighter and more manageable for them, you will need to able to lone work and have a good knowledge of supporting people in a person-centred way. </li> <li> We provide support to the customers to rebuild their independent living skills - so you will be encouraging people to develop these skills - we work alongside the customers to develop - so at times you may be getting stuck in to support the customers to clean their property, and teaching them cleaning routines, planning and cooking meals in a 1:1 cooking session, supporting the customer to access the community to rebuild their confidence - we are not a domiciliary care service - therefore there is no personal care or administration of medication in this role. </li> <li> Support the customer to maximise their income by supporting them to apply for the right benefits. </li> <li> Dive into personalised support by helping customers with budgeting, meal preparation, and shopping, promoting independence at every step. </li> <li> Be a friendly face and a helping hand, accompanying our customers to appointments, ensuring they have the support they need, when they need it. </li> <li> Engage in meaningful interactions, supporting our customers to connect with their communities and embrace social opportunities. </li> <li> Collaborate with a multi-disciplinary team, bringing together your skills to create a supportive and nurturing environment for our customers. </li> <li> Document and share the progress, keeping accurate records that contribute to the well-being and support of our customers. </li> </ul>Fancy going home each day knowing that you have helped change our customers lives for the better? You'll do that here, working for one of the top ten Great Place to Work in the UK! Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role. This remains under regular review You bring <ul> <li> A passion for supporting vulnerable individuals, motivated by the desire to make positive and lasting changes in their lives. </li> <li> Experience in care or support roles, with a keen understanding of safeguarding, risk assessments, and confidentiality, the ability to lone work and to be able to manage a case load of customers effectively. </li> <li> Empathy and the ability to maintain appropriate boundaries, paired with the resilience to manage challenging behaviours. </li> <li> Excellent communication and interpersonal skills, able to motivate and encourage others with patience and understanding. </li> <li> Flexibility to work on a 24-hour rota basis, accommodating the varying needs of our customers with a readiness to adapt. </li> <li> You will have knowledge of the benefits and housing systems so that you can effectively support the customers with their needs. </li> <li> A commitment to continuous learning and development, embracing opportunities to enhance your skills and contribute to the professional growth of our team. </li> </ul> Our team You'll join Katie and Claire and our Worcestershire team, we're super passionate about what we do! We're really proud of the work that we do with our customers to enable them to rebuild their independent living skills to be able to move forward in their lives. We're a supportive bunch and like to get together in work - having team meetings, fun days and barbeques with all the customers from the different properties, and outside of work whether its going out for meals, going to the theatre or for a night out! We are a supportive team and look forward to you joining us! Job details <ul> <li> Flexible working hours (or we're open to agreeing a work pattern with you) </li> <li> Where we're flexible with you, we do need to meet the needs of our customers. That may mean adapting your start or finishing times on occasion. </li> <li> Work pattern - the service is manned on a rota basis - therefore you will be expected to complete your share of evenings, weekends and bank holiday - you will also be completing sleep in shifts at the service. We complete the rota's so that you have 4 weeks' notice of any changes that we need to make to meet the needs of the service - so you will have plenty of time to plan your work/life balance. Many of our staff enjoy to utilise condensed hours so that they work longer shifts over fewer days! </li> <li> Although you'll work evenings and lone work, we do get together regularly for training and team meetings. </li> <li> Able to use technology to update support plans, complete online learning and to collaborate with colleagues. </li> <li> You'll need an Enhanced DBS check done and we pay for that. </li> </ul> A place where you belong Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA and Disability) support us all to be our best. Together we make Home Group a great place to work ! What's in it for you? <ul> <li> 34 days leave (including bank hols and a "me day" to use for whatever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too! </li> <li> Health cash plan saving you from £1140 per annum. We'll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more. </li> <li> Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us. </li> <li> We Grow Our Own colleagues (not literally of course!), when you're ready for the next step in your career, you can grow with us! </li> <li> Colleague wellbeing really matters to us. There are a number of tools and support available to help you when you need them. </li> <li> Explore our benefits in detail on our website. </li> </ul> Find out more Click APPLY NOW to see our Support Worker job description , find out about us and for help to apply . S ometimes we close a job early, so don't delay or you might miss out. Finally, do let us know if there's anything we can do, to help you shine in our process by making reasonable adjustments at <a href="mailto:recruitment@homegroup.org.uk" target="_blank">recruitment@homegroup.org.uk</a>

Mental Health Housing Support Worker - Maternity Cover

A home is the essential foundation for a good quality of life, so what we do every day really matters to the wellbeing of our communities. Here at Origin, we trace our roots back 100 years, building and managing high quality homes as well as providing support services and housing for those who are most vulnerable in London and Hertfordshire. We work to provide safe, decent affordable homes and support for individuals and communities. Focused on our residents, our driving ambition is to provide services that make people's lives easier, and homes and communities they can be proud to live in. We are 'not for profit' and reinvest all our surpluses back into our varied and vibrant neighbourhoods. The role - Housing Officer/Neighbourhood Manager You will manage estates and neighbourhoods in the Brent, Barnet, Harrow, Watford and Stevenage areas. You will be responsible for delivering a proactive, high-quality customer focused and efficient neighbourhood property management service to Origin's residents. You will manage all general needs properties and schemes, resolving issues at the point of first contact, ensuring a value for money service to our customers. You will work collaboratively with other teams and organisations to provide an exceptional customer experience. What you'll do This is a rewarding and exciting position - responsible for building relationships and trust both internally within your Origin team and externally with the community you serve. At a glance you will: <ul> <li>Manage and resolve any tenancy and estate management issues</li> <li>Act as a central point of contact for all resident queries</li> <li>Managing all resident schemes</li> <li>Liaise with all departments to make sure you and your residents are up to date and help implement any procedures or changes </li> <li>Completing Fire Risk Actions assigned to the Neighbourhood Manager</li> <li>Monitor and manage ASB cases and working in strong partnership with our external partners to resolve them. </li> <li>Managing new developments handovers </li> </ul>What you'll need <ul> <li>Previous experience in a Neighbourhood, Housing or Property Management Setting</li> <li>Previous Housing Sector Experience</li> <li>Experience of setting up and maintaining successful partnerships</li> <li>To be a confident communicator across all channels but, specifically, you'll need experience of producing written correspondence for a variety of audiences.</li> <li>You need a full driving licence and own your own vehicle</li> </ul>Our Values Our core values are at the heart of how we work <ul> <li>Take the lead</li> <li>Create energy</li> <li>Build trust</li> <li>Be generous</li> <li>Stay grounded</li> <li>Remember the little things</li> </ul>We're committed to the wellbeing of our people and in creating an environment that promotes diversity, equity, inclusion and belonging. Our benefits to you <ul> <li>Origin's ways of working make it easier for you to balance work and home life. You will benefit from flexible working which offers you the opportunity to work from where you are most effective, with the technology and equipment you need, as well as access to flexible space for collaborative working.</li> <li>A generous 25-day holiday allowance plus bank holidays, that increases with time, with the opportunity to buy and sell leave</li> <li>2 additional 'giving something back' volunteer days</li> <li>A pension scheme with contributions from 4% of your salary </li> <li>Family leave, compassionate leave and enhanced maternity pay</li> <li>Simply Health cash plan providing money back when you spend on health appointments including physiotherapy, dental and opticians</li> <li>Interest free loans to help spread the cost of a season ticket or another big purchase</li> <li>Annual staff conference, team away days and annual team meal allowance</li> <li>Access to Perk Box for fantastic savings on everyday purchases and much more</li> <li>Free employee assistance programme </li> <li>Opportunities to join staff network groups </li> <li>Refer a friend bonus</li> </ul>We're also committed to ensuring that our people have access to an excellent range of learning and development opportunities including our induction programme, course sponsorship, leadership development, mentoring and talent schemes along with professional membership if it's a requirement to your role. Tell us your story We are looking forward to learning about you. Please help us get to know you by sending your latest CV and covering letter detailing how your skills and experience meet the outlinefor role ofHousing Officer/Neighbourhood Manager detailed above. Closing date for applications: 22 September 2024 Please note that suitable candidates will be invited to interview throughout the application window and therefore the vacancy may close at short notice. However, all candidates will be advised of the outcome of their application and therefore interested candidates are encouraged to apply at their earliest convenience. Department Neighbourhoods Locations Origin Housing Head Office, London Remote status Hybrid Remote Yearly salary £44,548 Employment type Full-time

Housing Officer / Neighbourhood Manager (Outer London)

Housing Support Assistant St Johns House - London £13.75 per hour 37.5 hours per week Sanctuary Supported Living is delighted to be recruiting for a Housing Support Assistant at St Johns House - London. At Sanctuary Supported Living, we specialise in delivering a wide range of personalised housing, care, and support services to help people across England to live as independently as possible. We're a national organisation, but we're not-for-profit and we think locally by putting our customers at the heart of what we do. We're committed to being our best and helping customers to be their best, as we support them on their pathways for independence. No matter your job - delivering support directly or working in our offices to support our frontline teams - your work makes a difference every day. And working with us isn't just another job. It's rewarding, inspiring, exciting and it provides an opportunity to make a real, positive impact on people's lives. Plus, we'll support you in reaching your aspirations and career goals, through comprehensive training and benefits. The role of Housing Support Assistant will include: <ul> <li>Providing onsite management and supervision of the supported housing service ensuring the delivery of an effective, enhanced, housing management service</li></ul><ul> <li>Assisting with tenancy and voids management and maintaining occupancy levels</li> <li>Supporting and promoting compliance with safeguarding policies and procedures</li> <li>Building and maintaining relationships with customers and internal and external key stakeholders</li> <li>Managing the procurement and availability of supplies, furniture, and equipment</li> <li>Recording and updating relevant data, maintaining effective filing systems</li> <li>Contributing to special projects and change programmes as appropriate</li></ul>Skills and experiences: <ul> <li>Previous experience delivering tenancy services</li> <li>Experience working to deadlines and prioritising workload</li> <li>Basic knowledge of Microsoft Office packages</li> <li>Literacy and numeracy to the equivalent of Grade C English and Maths GCSE</li> <li>NVQ2 or equivalent in relevant area</li> <li>Ability to extract and interrogate data</li> <li>Some experience in the use of housing management systems or similar is desirable</li> <li>Occasional travel may be a requirement of the role; therefore, a full valid driving licence is essential</li></ul>Are you ready to be your best? Brilliant work deserves brilliant benefits! As part of our commitment to making Sanctuary Supported Living a great place to work, here are just some of the ways we'll reward you: <ul> <li>At least 25 days paid holiday, rising to 30 days after 5 years' service (plus public holidays)</li> <li>A pension scheme with employer contributions</li> <li>A variety of online discounts and rewards from major retailers</li> <li>Health and well-being plans</li> <li>Life assurance</li> <li>Family friendly arrangements, including opportunities for flexible working</li> <li>Tax efficient savings through our Cycle to Work scheme</li> <li>A wide range of learning and development opportunities</li></ul>Job reference: 220667 Closing Date: 29 September 2024 We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application. Building Equality and Diversity Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent illegal working. An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.

Housing Support Assistant

The Vacancy Do you take pride in delivering excellent customer service? Do you get satisfaction from a role that involves multi-tasking and finding solutions? Do you enjoy organising and facilitating social events? McCarthy Stone is the leading UK's retirement living providers. We are looking for a House Manager to join our team at Centennial Place in Knutsford. Set in a thriving market town in Cheshire on the outskirts of the traditional cobbled streets of its town centre is McCarthy Stone's Knutsford Retirement Living development. This development features 46 one and two-bed luxury apartments. Hours: 30 hours per week Monday to Friday. We can be flexible around school hours. Salary: £20,857.67 Benefits: Group personal pension, life assurance, Employee Assist Scheme, and flexible working hours working in the most beautiful surroundings, generous annual leave entitlement. About the Role of a House Manager We are seeking a customer centric House Manager to exemplify the high-quality customer standards that we are renowned for. Our House Manager's key role is to enhance our Homeowner's quality of life and enable them to maintain their independence. This is a diverse role encompassing high level customer service and front of house and facilities management. The successful candidate will be responsible for building a strong community with our homeowners through event coordination, and regular meetings to report company updates and address the priorities of our residents. Some of the House Manager duties within this role include: <ul> <li>Welcoming new Homeowners and supporting them to settle into their apartments.</li></ul><ul> <li>Providing a professional front of house service and dealing all visitors in a friendly manner.</li></ul><ul> <li>Being the first point of contact for all our Homeowners and offering them help, support and advice as necessary.</li></ul><ul> <li>Working in collaboration with our partners and suppliers to ensure the smooth running of the estate</li></ul><ul> <li>Being the 'face' of McCarthy Stone for the families and friends of our Homeowners.</li></ul><ul> <li>Dealing with Homeowners issues with sensitivity and understand the need for confidentiality and respect their privacy.</li></ul><ul> <li>Managing the development -gardens and grounds - in an efficient and effective manner, providing our Homeowners with a safe, secure, well maintained, and pleasant environment</li></ul><ul> <li>Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.</li></ul><ul> <li>Ensuring that all Health and Safety requirements are adhered to.</li></ul>The successful candidate will have the following key competencies: <ul> <li>Excellent communication skills with a real "can do" attitude.</li></ul><ul> <li>Extensive experience in a professional customer service orientated position.</li></ul><ul> <li>A professional approach with high quality standards.</li></ul><ul> <li>Thrives in a busy a varied role, where every day will be different.</li></ul><ul> <li>Be resilient and can problem solve effectively.</li></ul><ul> <li>An awareness of basic Health and Safety will be a distinct advantage.</li></ul><ul> <li>A good level of computer literacy including Microsoft Word and Outlook.</li></ul><ul> <li>Previous/current work based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.</li></ul>As part of Your McCarthy Stone, a successful and fast expanding national company, you'll get all the training and support you need to help you meet your career goals from our internal experts. This includes courses such as basic first aid, working safely in the workspace, Dementia Friends training and many more. Could this role be the perfect job for you? Apply now! All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date. McCarthy Stone celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background. About Us As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of May 2024, McCarthy Stone operates 538 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2024 as well as making the Great Place to Work Wellbeing list! Our Customers The Benefits 24 days annual leave Pension plan Life assurance Employee assistance helpline Health screening Eyecare voucher scheme Long service award Testimonials "I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. It's a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team." Linda Diamond - House Manager "Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks ... it's all about our great people and how welcome they make you feel ... even if it was through a screen!" Andrea Waldron - Senior HR Business Partner "From my first week I felt like part of the team, everyone is helpful and pro-active, which is crucial in a fast paced environment. I've had the opportunity to work on some exciting projects, it's a very 'hands-on' approach here with plenty of opportunity to be involved and play a part in delivering developments." Emily Bishop - Principal Planning Associate "Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment, watching them settle in and make friends, and then watching them lead a happy and carefree retirement is very rewarding." Caroline Craig-cordel - Sales Consultant "I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier, every day. And what we do is so important to our homeowners! In my marketing career before I couldn't dream about customers sharing their thoughts about my campaigns, but here it happens all the time." Stan Smolyar - Head of Brand Previous Next

Overview We are The Forward Trust, the social enterprise with charitable status that empowers people to break the often-interlinked cycles of crime and addiction to move forward with their lives. For more than 30 years we have been working with people to build positive and productive lives, whatever their past. We believe that anyone is capable of lasting change. Our services have supported thousands of people to make positive changes and build productive lives with a job, family, friends and a sense of community. What you will be doing? The Recovery Housing support worker role sits within the Recovery Directorate and forms a part of the Recovery Operations Team, utilising all the resources it has to offer. This post will support Forward Trust service users who reside in one of our supported housings units who are in abstinence-based recovery and who are committed and engaged in a recovery pathway. The role focuses on a person-centred approach enabling service users to sustain and maintain their recovery and fulfil their best potential. We aim to work in partnership with many agencies giving them the opportunity to offer their services to our service users, ensuring that every client has access to holistic and multidisciplinary service that meets their individual needs. The Recovery Housing role will be multi-skilled to provide support and a range of interventions across all complexity levels and be able to work across Forward Trust services, providing flexibility and resilience against changing demand. Formal Line Management support will be given on a quarterly basis however, the expectation is that there will be regular and open dialogue with your Manager between sessions to clarify any points. You will be responsible for adhering to the targets set by Forward and your line management. Co-operative working relationships with partner agencies and other internal staff are vital to this role. Some degree of flexibility is required to support 'out of office' hours and the continuity of service delivery. Some of the main responsibilities include: <ul><li>To provide a comprehensive, inclusive, and bespoke Recovery Housing service, including advice and guidance to Forward Trust clients. </li><li>Conducting robust housing needs assessments to ensure service user needs are identified and a bespoke supportive plan is created with the service user at the centre, including signposting to other internal and external services. </li><li>You will ensure that a holistic service is delivered safely to our clients in line with individual and team targets outlined by the Manager.</li><li>Provide weekly 1-2-1 sessions with each client and keep accurate care plans.</li><li>Develop links with relevant agencies including residential rehabs, supported housing / housing providers, and other local organisations offering volunteering opportunities</li><li>Conduct weekly/monthly health and safety checks in line with policies and procedures</li><li>Develop skills in the collection and recording of data for audit, research and reporting purposes.</li><li>Keep databases up to date and accurate and managed in accordance with Data Protection Principles and Law.</li><li>Take on other tasks and responsibilities as deemed appropriate by the Line Manager</li><li>Participate and contribute in key meetings such as team meetings and multi-disciplinary reviews, sharing information appropriately.</li></ul>For a full list of responsibilies please refer to the Job Specification below. What we are looking for? <ul><li>Knowledge and experience of the criminal justice sector and Recovery Agenda.</li><li>Experience of floating support </li><li>A thorough knowledge of the needs of clients who are in abstinence based recovery</li><li>Experience of assessing adults in need of support around substance misuse and maintaining abstinence based recovery</li><li>Experience of substance misuse field and/or experience of working in a related field or similar field</li><li>Demonstrable experience of managing caseloads, carrying out/ completing risk/ comprehensive assessments, SMART action plans and maintaining effective case records</li><li>Experience of delivering both 1:1 and group-work interventions using motivational techniques and trauma informed approaches</li><li>Experience of working effectively with adults experiencing multiple disadvantages; unemployment, homelessness, mental ill health, substance use</li><li>The ability to set and stick to professional boundaries</li><li>An understanding of the needs of clients who are in or working towards recovery</li><li>Understanding of and sensitivity to diversity and equality issues</li><li>Working knowledge of using Microsoft office packages, database monitoring systems and Strong skills in IT communication</li></ul>What we offer <ul><li>Training opportunities and career development</li><li>Flexible working</li><li>Simply Health Cashback Scheme</li><li>Cycle to Work Scheme</li><li>Crisis Loan Scheme</li><li>Electric Car Scheme</li><li>3 x Wellbeing Days (pro rata'd for part time employees)</li><li>Access to Blue Light Card</li><li>Season Ticket Loan Scheme</li><li>Cycle to Work Scheme</li><li>25 days (rising to 30 with length of service) annual leave plus bank holidays</li><li>Contributory Pension Scheme - Employer matched contributions of up to 6% in the first two years' service and up to 9% thereafter</li><li>Death in Service Payment (2x annual salary)</li><li>Critical illness insurance (subject to qualifying criteria)</li></ul>This advert may close before the deadline if we receive enough applications, we therefore encourage you to apply asap. Person specification Supported Housing Worker JD

Recovery Housing Support Worker

Young People &amp; Young Parents Support Officer Salary: £25,148.00 - £30,443.00 per annum Type: Permanent, Full time (35 hours per week) Location: Bramlings House, Newbury, RG14 2FP About A2Dominion Weare a UK housing association committed to a new vision - providing homes peoplelove to live in. Withover 38,000 homes in management across London and southern England, we providea wide range of homes for social, affordable, and private rent, specialistservices, as well ashomesforsale and shared ownership. Our70,000+ customers come from a diverse range of backgrounds with varying levelsof income. We're here to provide them all with homes that are safe, highquality and sustainable. Andwith social housing roots going back eight decades, we continue to ensure thatevery penny of profit is reinvested into our charitable social purpose -delivering more homes and better services for customers. In the role of a Young Peoples Support Officer, you will be an integral part of a dedicated team committed to providing housing and assistance to individuals between the ages of 16 and 24 who are either young parents or young people. Your primary responsibility will involve serving as a keyworker, empowering our residents to foster independence, autonomy, and the freedom to make choices as they work towards self-sufficiency. This will also encompass the vital task of ensuring the safety and effective management of risks, often in collaboration with partner agencies. Additionally, you will be accountable for conducting health and safety inspections within the facility, as well as promptly reporting and monitoring any maintenance issues. Responsibilities will include: • Assess referrals and engage with prospective clients using a person-centred approach. Key to this role will be liaising with health professionals, other agencies, and colleagues as appropriate. • Ensure that prospective and current clients are fully aware of the support available, their financial obligations, rights and responsibilities under their tenancy/occupation arrangements and all related procedures. • Agree and review client Independent Living Plans and Risk Assessments on a regular basis, deliver contracted hours of support to achieve the required outcomes. • Flexibly deliver the support identified in an Independent Living Plan through regular person-centred contact as appropriate, taking follow up action and coordinating wraparound support if required from other agencies (for example Adult Social Care, Criminal Justice, Health services) and internal departments. • Forge and maintain links with partner agencies and other key stakeholders as appropriate to ensure that good communication and co-operation is maintained. • Report any concerns relating to safeguarding of vulnerable people using the correct procedures, attending case conferences and other meetings as required Who are we looking for? We realise you might not have experience in this sector so we are specifically looking for candidates with the right transferal skills and attitudes, who will demonstrate and promote our values of caring by nature, working better together and thinking for tomorrow. For example, you may: Have experience of working in a customer-facing role, and a passion for customer service. Have experience working with young individuals (ages 16-24) and a strong understanding of the issues and challenges they face. Demonstrate the ability to take initiative and make sound decisions promptly. Have knowledge of Ofsted Regulations and any experience of working in supported living environment Have the understanding to motivate people who have complex and diverse issues including alcohol or substance misuse, mental health trauma and/or behavioural challenges. Have an awareness of Universal Credit and Housing Benefit, as well as voluntary and statutory support agencies. Have the skills to identify and manage risk. Have an awareness of safeguarding measures and processes. Have excellent communication skills. Have exceptional administration and IT skills - especially Windows, Microsoft Office (Outlook, Word and Excel). Choosing us is easy We support our people and help you feel like you belong. As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life. We offer a wide range of staff benefits. For this role, these include: • 25 days' holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service • Up to 8% contributory pension • Flexible working • Investment in your learning and development • Above &amp; Beyond the Call of Duty Awards • Customer Experience Awards • Employee Assistance Program • Eyes tests and Flu vouchers In addition, all permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family. We also operate a Cycle to Work Scheme whereby employees have access to cycling equipment throughout the year and can pay via monthly salary deductions. If you've read about this opportunity and are excited about working for us, but you're not sure if you're 100% confident with your experience - we'd still love to hear from you! Just make an application and we'll be in touch from there. We welcome all applications regardless of race, gender, ethnicity or sexual orientation.

Young Peoples Support Officer

We are looking for an administrator with a business focus, a keen eye for detail and an ability to manage a varied workload including rent account spreadsheets, regular correspondence, chasing background checks for accommodation applicants and checking that quality standards are being upheld. You will be joining our accommodation team, working closely with our Accommodation Manager to achieve set targets. You will have relevant experience and an ability to work accurately and at pace where needed, in a role with direct responsibility for young people finding and retaining a home with us. We welcome candidates from all backgrounds and look forward to your application. Hours of Work Five paid hours daily, Monday to Thursday, between 9am and 4pm (set hours to be decided by the successful candidate). Please note that this is an on site position, based in our Wood Street accommodation project, and is not currently available for remote / home working due to the nature of the work. Main Responsibilities <ul><li>To administer supported accommodation rent collection records in accordance with YMCA Doncaster's policy.</li><li>To administer all applications for accommodation including addressing incomplete applications, obtaining references and risk information from external professionals, ensuring that all relevant information is recorded, and to schedule interviews.</li><li>To meet clients and applicants as necessary to discuss issues relating to applications, arrears, payment plans and similar landlord matters.</li><li>To issue warnings relating to payments and other landlord matters in accordance with procedures.</li><li>To maintain awareness of individual clients' benefit claims, due dates and sanctions.</li><li>To share information about allocations and/or throughput with the local authority and specified others as required.</li><li>To ensure that personal information is shared with applicants, clients and third parties only in accordance with the association's data protection arrangements.</li><li>To ensure compliance through record audits, and to deal with designated matters arising from audits including correction and instruction of staff at various levels.</li><li>To accurately collect and produce data relating to a range of performance indicators.</li><li>To provide regular financial and other reports as required.</li><li>To manage bookings for the Accommodation Manager's client assessment meetings as required.</li><li>To contribute to drawing together evidence relating to quality systems.</li><li>To develop and maintain appropriately professional relationships with members, users and with other staff, and to maintain absolute confidentiality at all times.</li><li>To represent senior staff and the Association positively in all relationships, both internal and external.</li><li>To work within the policies and procedures of YMCA Doncaster, and to contribute to their development.</li><li>Other reasonable duties as required from time to time by the Line Manager.</li></ul>Person Specification <ul><li>Experience of managing a varied workload effectively and efficiently without close line-management, including experience of working to a daily, weekly and monthly routine with scope for interruptions where necessary.</li><li>A business-like focus, prioritising maximising occupancy and rent collection.</li><li>Strong attention to detail and high levels of accuracy when inputting data and creating reports.</li><li>Able to be assertive and tenacious, and to use that ability on a daily basis.</li><li>Comfortable working with financial records, transactions and calculations.</li><li>Able to use Microsoft Word and Excel to a high standard.</li><li>Able to work within organisational procedures.</li><li>Effective verbal and written communication skills, including the ability to communicate well with colleagues, as well as customers or clients with complex needs and / or challenging behaviours.</li><li>Experience of maintaining confidentiality and appropriate relationships, and a clear understanding of the importance of those.</li><li>Able to work to the Vision and Values of YMCA Doncaster.</li><li>Able to represent the Association positively, professionally and with credibility.</li></ul>

Housing Administrator

Job Description Salary range: £58,248 - £61,617 p.a. inc. London weighting Contract: Permanent Hours of work: 36 hours per week Location: Civic Centre with travel to children's homes, schools and other locations We are looking for 2 curious, courageous and kind Independent Reviewing Officers. You will be skilled in understanding children's lived experience, conducting creative looked after children reviews and challenging and supporting good practice. This role is critical in demonstrating the best of practice to support social workers developing into the role. You will act with integrity and always in the child's best interest. Brent is a tremendously vibrant London borough where the iconic arch of Wembley Stadium dominates the skyline. Spanning both inner and outer London, it is a borough of huge contrasts in terms of its economic, environmental, ethnic and social make up. Brent's diversity is evident to all who visit our borough and our long history of ethnic and cultural diversity has created a place that is truly unique and valued by those who live and work here. The council is pursuing a far-reaching transformation agenda that better meets the needs of our community so it is an exciting time to join us. The Post You will develop relationships with children who are looked after and chair (in a creative ways) reviews for looked after children. You will write letters to a child following the review as a record of what was discussed. You will complete mid-way reviews to ensure everything is on track. You will work as part of a team to understand the quality of practice children receive and develop improvement initiatives. You will follow the Independent Reviewing Officer Handbook and escalate concerns in a transparent and fair manner - always in children's best interest. The Person You are a experienced social worker with looked after children and have team manager level experience. You hold and active registration with Social Work England. You enjoy building relationships with children and finding creative ways for them to express their views as part of the review processes. You are organised, flexible and have good record keeping skills. You are able to write letters to children to capture the complex content of a review in an age-appropriate manager. You are curious, courageous and kind in how you work with children, their families, their carers, professional networks and your colleagues. Closing date: 22 September 2024 (23:59) Assessment &amp; Interview Date: 2 October 2024 Additional Information If you are interested in applying for this job, please start by clicking the "Apply Now" button below. You must provide a supporting statement as part of your application that clearly shows how you meet the criteria on the Person Specification. We will accept a CV in support of your application, however, you should still provide a supporting statement. Brent Council values the diversity of its community and aims to have a workforce that reflects this and therefore encourage applications from all sections of the community. We positively encourage all applicants to self-identify their characteristics in the diversity survey section in the application. We are committed to safer recruitment and safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. Applicants should be aware that posts working with children, young people and vulnerable adults are subject to an Enhanced DBS check as well as other employment clearances. The information we collect from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. Further details of how your information will be used by us and Cifas and your data protection rights, can be found here. Brent has a positive approach to flexible working. As a disability confident employer Brent welcomes applications from people with all disabilities, including "non-visible" disabilities and mental health conditions. We will interview any disabled applicant who meets the essential criteria. If you require reasonable adjustments to be made to any part of the recruitment process due to your disability, please contact us on <a href="mailto:recruitment@brent.gov.uk" target="_blank">recruitment@brent.gov.uk</a> Job Description

Independent Reviewing Officer

We are one of the largest housing associations in the North of England, managing over 38,000 homes across the North of England. We are a non-profit organisation, meaning any money we make is invested back into the company for the benefit of our residents and local communities. As an organisation we are committed to having a Diverse and Inclusive workforce. We would therefore welcome applications from candidates with any of the nine protected characteristics. We are also proud to be a Disability Confident employer. We are looking for a Neighbourhood Officer to join the Neighbourhood services team in this exciting role. In this role, you will be responsible for managing properties in various areas across Sheffield (Covering South Yorkshire, Derbyshire and Bassetlaw) . This is a field-based position, allowing you to work both out in the community and from your home office. You will be focusing on the delivery of high-quality tenancy management services, providing excellent customer care, making a difference in neighbourhoods and working to improve the lives of our residents. You will be visible and accessible in our communities, engaging our customers and local partners working together to build neighbourhood resilience. Requirements Outline of Key responsibilities for the Neighbourhood Officer... <ul> <li>Show customers around empty properties and carrying out lettings in accordance with our policies &amp; procedures</li> <li>Provide advice and assistance to our residents on all housing matters so they can successfully maintain their tenancy. This includes information on legal rights, responsibilities of their tenancy agreement and managing any welfare and safeguarding concerns.</li> <li>Be the point of contact for housing management services on a patch, including the enforcement of the Association's conditions of tenancy, particularly in relation to the condition of property and/or garden.</li> <li>Work as part of a team to deliver excellent customer service and meet all performance objectives.</li> </ul>We are looking for someone who has... <ul> <li>Full UK driver's license and access to a car as the role is field based</li> <li>Experience or knowledge of housing/lettings or ideally social housing</li> <li>Experience of working with a diverse range of customers and dealing with a variety of situations</li> <li>Strong customer service skills</li> <li>Excellent communication and interpersonal skills</li> <li>An ability to manage confidential and personal information appropriately and sensitively</li> <li>Personal resilience to deal with a fast-paced, demanding role juggling a number of tasks at once</li> </ul>Benefits In return, we are offering the successful candidate in the Neighbourhood Officer role... <ul> <li>Salary of £29,582 per annum </li> <li>Annual pay scale increase</li> <li> 27 days holiday (rising to 32 over 5 years' service) + bank holidays</li> <li>Hybrid working</li> <li>You will be working 37 hours per week, Monday - Friday (occasional evening or weekend working depending on business needs). Working arrangements are flexible in line with our Smart Working culture so that we deliver an excellent and accessible service for customers.</li> <li>Wide range of technical, professional, and personal development training opportunities </li> <li>Attractive pension scheme</li> <li> Health and wellbeing benefits including access to GPs</li> <li>A range of financial and lifestyle benefits including cycle to work, vehicle leasing and financial advice</li> <li>We have a range of staff support networks, including menopause, culturally diverse, LGBTQ+ and disability.</li> <li>To view the full range of our award winning benefits click on the Employee Benefits Link </li> </ul>THG reserves the right to close this vacancy early if sufficient numbers of applicants are received. Therefore, please apply without delay! Please ensure you fully answer the questions on the application form. Due to the nature of the role involving work with vulnerable members of society, this post is subject to a Basic Criminal Disclosure, which will be carried out when a conditional offer is made.

Neighbourhood Officer

We are one of the largest housing associations in the North of England, managing over 38,000 homes across the North of England. We are a non-profit organisation, meaning any money we make is invested back into the company for the benefit of our residents and local communities. As an organisation we are committed to having a Diverse and Inclusive workforce. We would therefore welcome applications from candidates with any of the nine protected characteristics. We are also proud to be a Disability Confident employer. We are looking for a Neighbourhood Officer to join the Neighbourhood services team in this exciting brand new role. This is a fantastic opportunity where you will be managing properties in various locations across the North of England. This role is field based; you will balance your time between working in the field and from home. You will be focusing on the delivery of high-quality tenancy management services, providing excellent customer care, making a difference in neighbourhoods and working to improve the lives of our residents. You will be visible and accessible in our communities, engaging our customers and local partners working together to build neighbourhood resilience. Requirements Outline of Key responsibilities for the Neighbourhood Officer... <ul> <li>You will be responsible for showing customers around empty properties and carrying out lettings in accordance with our policies &amp; procedures</li> <li>You will provide advice and assistance to our residents on all housing matters so they can successfully maintain their tenancy. This includes information on legal rights, responsibilities of their tenancy agreement and managing any welfare and safeguarding concerns.</li> <li>You will be the point of contact for housing management services on a patch, including the enforcement of the Association's conditions of tenancy, particularly in relation to the condition of property and/or garden.</li> <li>You will work as part of a regional team to deliver excellent customer service and meet all performance objectives.</li> </ul>We are looking for someone who has... <ul> <li>Full UK drivers licence and access to a car as the role is field based</li> <li>Experience and knowledge of housing/ lettings or ideally social housing</li> <li>Experience of working with a diverse range of customers and dealing with a variety of situations</li> <li>Experienced in faced to face customer service</li> <li>Solution focused and experienced in working with customers and stakeholders</li> <li>An ability to manage confidential and personal information appropriately and sensitively</li> <li>Personal resilience to deal with a fast paced, demanding role juggling a number of tasks at once</li> </ul>Benefits In return, we are offering the successful candidate in the Neighbourhood Officer role... <ul> <li>Salary of £29,582 per annum </li> <li>Annual pay scale increase</li> <li> 27 days holiday (rising to 32 over 5 years' service) + bank holidays</li> <li>Hybrid working</li> <li>You will be working 37 hours per week, Monday - Friday (occasional evening or weekend working depending on business needs). Working arrangements are flexible in line with our Smart Working culture so that we deliver an excellent and accessible service for customers.</li> <li>Wide range of technical, professional, and personal development training opportunities </li> <li>Attractive pension scheme</li> <li> Health and wellbeing benefits including access to GPs</li> <li>A range of financial and lifestyle benefits including cycle to work, vehicle leasing and financial advice</li> <li>We have a range of staff support networks, including menopause, culturally diverse, LGBTQ+ and disability.</li> <li>To view the full range of our award winning benefits click on the Employee Benefits Link </li> </ul>THG reserves the right to close this vacancy early if sufficient numbers of applicants are received. Therefore, please apply without delay! Please ensure you fully answer the questions on the application form. Due to the nature of the role involving work with vulnerable members of society, this post is subject to a Basic Criminal Disclosure, which will be carried out when a conditional offer is made.

We are one of the largest housing associations in the North of England, managing over 38,000 homes across the North of England. We are a non-profit organisation, meaning any money we make is invested back into the company for the benefit of our residents and local communities. As an organisation we are committed to having a Diverse and Inclusive workforce. We would therefore welcome applications from candidates with any of the nine protected characteristics. We are also proud to be a Disability Confident employer. We are looking for a Neighbourhood Officer to join the Neighbourhood services team in this exciting role. This is a fantastic opportunity where you will be managing properties in various areas within the North of England. This role is field based; you will balance your time between working in the field and from home. You will be focusing on the delivery of high-quality tenancy management services, providing excellent customer care, making a difference in neighbourhoods and working to improve the lives of our residents. You will be visible and accessible in our communities, engaging our customers and local partners working together to build neighbourhood resilience. Requirements Outline of Key responsibilities for the Neighbourhood Officer... <ul> <li>You will be responsible for showing customers around empty properties and carrying out lettings in accordance with our policies &amp; procedures</li> <li>You will provide advice and assistance to our residents on all housing matters so they can successfully maintain their tenancy. This includes information on legal rights, responsibilities of their tenancy agreement and managing any welfare and safeguarding concerns.</li> <li>You will be the point of contact for housing management services on a patch, including the enforcement of the Association's conditions of tenancy, particularly in relation to the condition of property and/or garden.</li> <li>You will work as part of a team to deliver excellent customer service and meet all performance objectives.</li> </ul>We are looking for someone who has... <ul> <li>Full UK drivers licence and access to a car as the role is field based</li> <li>Experience and knowledge of housing/ lettings or ideally social housing </li> <li>Experience of working with a diverse range of customers and dealing with a variety of situations. </li> <li>Experienced in faced to face customer service </li> <li>Solution focused and experience in working with customers and stakeholders.</li> <li>An ability to manage confidential and personal information appropriately and sensitively.</li> <li>Personal resilience to deal with a fast paced, demanding role juggling a number of tasks at once</li> </ul>Benefits In return, we are offering the successful candidate in the Neighbourhood Officer role... <ul> <li>Salary of £29,582 per annum </li> <li>Annual pay scale increase</li> <li> 27 days holiday (rising to 32 over 5 years' service) + bank holidays</li> <li>Hybrid working</li> <li>You will be working 37 hours per week, Monday - Friday (occasional evening or weekend working depending on business needs). Working arrangements are flexible in line with our Smart Working culture so that we deliver an excellent and accessible service for customers.</li> <li>Wide range of technical, professional, and personal development training opportunities </li> <li>Attractive pension scheme</li> <li> Health and wellbeing benefits including access to GPs</li> <li>A range of financial and lifestyle benefits including cycle to work, vehicle leasing and financial advice</li> <li>We have a range of staff support networks, including menopause, culturally diverse, LGBTQ+ and disability.</li> <li>To view the full range of our award winning benefits click on the Employee Benefits Link </li> </ul>THG reserves the right to close this vacancy early if sufficient numbers of applicants are received. Therefore, please apply without delay! Please ensure you fully answer the questions on the application form. Due to the nature of the role involving work with vulnerable members of society, this post is subject to a Basic Criminal Disclosure, which will be carried out when a conditional offer is made.

This is a 12-month maternity contract. Join our housekeeping team as a manager for a career with more shine! There's nothing quite like making people smile when they're on their holidays and as an Accommodation Manager at Parkdean Resorts, you'll be key to inspiring smiles from the minute your guests step through our park gates. So, why Parkdean Resorts? Well, besides the one-of-a-kind team culture, stunning locations across the UK, and the security that comes with being a part of the UK's largest holiday park organisation, we can offer: <ul> <li>Annual Management Bonus scheme </li> <li>Up to 50% off holidays with us </li> <li>25% off holidays for friends and family </li> <li>30% off park activities, food and drink </li> <li>The opportunity to gain professional qualifications </li> <li>Clear career pathways for those looking to progress </li> </ul>We want to be a force for good for our parks, people, and planet. Our passion is to secure the sustainability of our business, create positive change, and leave a green footprint for future generations to enjoy. What you will be doing... As our Chief Dirt Eliminator, you will inspire and develop your team to deliver the highest of standards. This means: <ul> <li>Leading a team to deliver high accommodation standards through cleaning and maintenance </li> <li>Monitoring accommodation quality to ensure that the customer experience exceeds expectations, and all operating standards are achieved </li> <li>Controlling stock such as linen, cleaning products and equipment to ensure budgets are adhered to </li> <li>Maintaining a recruitment plan to ensure that all key roles are filled and proactively supporting in the training and development of all team members </li> <li>Ensure that all new team members receive a high-quality induction. </li> </ul>Are we the right fit for you? At Parkdean Resorts we don't leave unforgettable moments to chance. We pitch in, we have fun, and we grow, challenging and inspiring each other to make great things happen every, single, day. We're the people people, Parkdean people - we're family, ensuring holiday happy is never far away. PDR is committed to Safeguarding and promoting the welfare of Children and Adults at Risk. Background checks including DBS (or equivalent) will be carried out if appropriate. We want to do all we can to create an environment and recruitment process where people feel safe and comfortable to talk about disability. For any reasonable adjustment requests, please contact Stephanie Wood at <a href="mailto:Stephanie.Wood@parkdean-resorts.com" target="_blank">Stephanie.Wood@parkdean-resorts.com</a>.

Accommodation Manager

Accommodation Assistant - Clayton Hotel Belfast City We have a fantastic new vacancy for Accommodation Assistant in the excellent Clayton Hotel Belfast City Objective of the Role Reporting to the Accommodation Supervisor, the Accommodation Assistant will execute housekeeping duties for the hotel including preparing rooms for guests and ensuring our general areas are maintained to the highest standard. Key Duties and Responsibilities <ul> <li>Prepare rooms and general areas to the Dalata standard. </li> <li>Highlight any items or areas that need maintenance.</li> <li>Be open for work in other departments.</li> </ul>Requirements: <ul> <li>Experience in housekeeping and cleaning is desired but not essential.</li> <li>Customer focus.</li> <li>Attention to detail.</li> <li>Ambition to develop.</li> </ul>About our culture: Dalata Hotel Group - Ireland's largest hotel group has a number of exciting positions on the horizon. As Dalata continues to grow and expand in Ireland and the UK it's more important than ever to have the right team alongside us, in the near future we will be opening the doors of new hotels creating many jobs and investing millions in the Irish and UK economy. We lead through our Dalata values of "Our People, Our Fairness, Our Service and Our Individuality". If you have the right attitude and energy you will have great opportunities to progress within the group. Our company is a place where you can do great things - individually and as a team. You will have the opportunity to develop your talent, be recognised and rewarded for your commitment and pursue a fulfilling career. We also have a number of unique and recognised training programmes to aid your professional and personal development and pride ourselves on creating an objective, supportive and fair working environment for our employees. Dalata Hotel Group Plc is an Equal Opportunities Employer. Applications for this role will close Friday 4th October 2024

Accommodation Assistant

Our Client is looking for Housing support officers in Brent Cricklewood NW2 Job Description: Monday to Friday 9:00 AM to 5:00 PM ONGOING Our client is looking for 3 Housing support officers with the Experience in completing support plans, risk assessments and identifying risks. knowledge of universal credits, housing benefits and evictions would be a benefit but, training can be provided. the job will be in the vicinity of the area of NW2 so this require to travel to the clients resident. ideal to have the transport and will pay mileage. if you dont have transport, client will provide you oyster for traveling to the site one and after another. if you are confident that you are the right candidate, Send CV for immediate consideration, this opportunity has an immediate start readily available. or call (phone number removed) to discuss this opportunity Mango Solutions are acting as the employment agency on behalf of our client

Housing Support Officer

About us at Hounslow We'd love you to join us at the London Borough of Hounslow! Our people are deeply committed to providing excellent services to our residents, doing all we can to make lives as good as they can be. We are an outstanding council, serving an outstanding borough. With brilliant, visionary leadership, a dynamic Cabinet and a can-do culture, we've built strong partnerships which have transformed how we serve one of London's most diverse boroughs. Hounslow is the world in one place and full of potential. We are stepping up for our residents like never before. About our Commitment to Diversity and Inclusion We live by five core values: Lead with Heart, Do New, Pass on the Power, Harness the Mix and Be a Rock. All our work has equality, diversity and inclusion at its very heart, best articulated in "Harness the Mix". It's about breaking down barriers between our parts and people and unlocking the problem-solving power of our amazing mix of minds. We serve a diverse community, we have a diverse workforce and we are committed to being an inclusive employer. We work hard to create representation across our workforce and leadership community, we have thriving employee network groups and our learning and development programmes help us lead, model and breathe ways of working that eliminate inequality, inequity, injustice and bias. As part of this and under our commitments as a Disability Confident Employer, we make reasonable adjustments to accommodate our candidates. There's space for you to tell us what you need within our application form. Our Benefits If you join us, you'll have access to a range of employee benefits. Read more about these here. About The Role Within the Housing Planning and Economic Regeneration Division of the Council resides the Property Compliance Team. The Asset Management team analyse and validate data, create programmes and commission the Programme Delivery Team to undertake agreed programmes. Working very closely with these teams, the Property Compliance Team (consisting of Building Safety, Landlord's Compliance and Mechanical &amp; Engineering teams) deliver the robust management of statutory compliance related activities (inspections, testing and certification). This is an exciting opportunity to be part of our Compliance Team which is seeking a Building Safety Manager, to: 1. To take responsibility for co-ordination and management of all building safety matters across the Council's social housing stock to meet legislative requirements. 2. To oversee the safe management of the Council's in-scope social housing buildings. 3. To oversee the implementation of controls in respect of building safety on a day-to-day basis and effectively manage safety across the Council's social housing stock. 4. To ensure that controls are implemented in respect of all building work carried out in the social housing stock to which the role relates. 5. To engage with Programme Delivery colleagues who are responsible for managing projects and Development Team colleagues commissioning new build and pre-built additions to the Council's social housing stock. 6. To ensure the Building Safety Cases are managed and kept up to date. 7. To assist with resident engagement within high-rise and/or higher-risk building stock, particularly in ensuring that safety concerns are recorded, monitored and dealt with appropriately - and being available as a resource to attend meetings / provide clarifications. 8. To engage with internal Housing teams to ensure that roles are performed effectively in line with the Council's legislative requirements (relevant to this remit). 9. To perform any other reasonable tasks that ensure the effective management of the Council's social housing stock for which the role is responsible, to the fulfilment of our customer service objectives. Regarding development and progression, skills and knowledge will continue to grow in this post through training, on-the-job learning, and other development initiatives that are role specific but also those supported by the Council's wider arrangements. About The Team You'll Be Working In This Team ensures all regulatory and legislative responsibilities for, and not limited to, gas safety, electrical safety, the management asbestos containing material, fire safety, water hygiene and legionella prevention, other associated mechanical and electrical services are adequately checked for quality standards. This Team is seeking a Building Safety manager to focus upon building safety compliance. About You If the points below resonate with you, we'd love you to put in an application: 1. Experience and knowledge of building safety with supporting qualifications. 2. Experience of working within a multidisciplinary team and with partnering contractors. 3. Working knowledge of IT based systems (particularly Word, Excel and Outlook and compliance management databases). 4. Ability to review internal processes and explore and deliver innovative solutions to improve current ways of working. 5. Customer focused approach with a helpful and cooperative attitude. 6. Ability to make site visits and travel in/around the borough when required. Essential for the Role Enhanced DBS check is required for the role. Read more about the work you'll be doing in the Role profile. Don't meet every single requirement? We know that sometimes people can be put off applying for a job if they think they can't tick every box. At Hounslow, we realise the 'perfect candidate' doesn't exist. So, if you can do most of what we're looking for, go ahead and apply. You may be just the right candidate for the job or be perfect for one of our other roles! When Interviews Will Be Held And Who To Contact The key information you need about the role should be in the Role Profile, but if you have any further questions about the role, please contact: Email: <a href="mailto:Paul.Perkins@hounslow.gov.uk" target="_blank">Paul.Perkins@hounslow.gov.uk</a> Telephone: 02085834118 Interviews for this job will be held during week commencing 30th September 2024.

Building Safety Manager

About the job PIA Co-Ordinator We are going through a fantastic period of growth and to support this growth we are looking to hire a PIA Coordinator to join our organisation. What were looking for? We are looking for an organised, self-motivated and enthusiastic individual to join our Manchester Build Team. This hybrid role would suit someone who has previous experience with Openreach PIA processes. Sitting within the Project Management function the role will involve co-ordination of PIA activities between the planning, management and delivery functions and will play an integral part in the success of the PIA product deployment. As the department develops, opportunities for progression will arise. What will you be doing? <ul><li>Collaborating with our internal teams as point of contact for all aspects of the PIA journey.</li><li>Translate survey and design information to facilitate creation of NOIs</li><li>Undertake administration of the Openreach PIA CP portal along with and Joint User Pole agreements</li><li>Be responsible for the tracking and wider distribution of all NOIs, NAs, SPOs, MIs, Whereabouts</li><li>Communicate between multiple teams to ensure a coherent and efficient PIA journey is in place</li><li>Responding to queries and requests from across the business to support delivery</li><li>Supporting the development of project processes, workflows, and efficiency improvements in relation to PIA</li><li>General PIA Administration duties</li><li>Communication of updates/new releases to the wider business and maintenance of internal systems</li></ul>What is in it for you? <ul><li>28 days holidays per annum including bank holidays</li><li>Pension.</li><li>Life and disability cover</li><li>Were a young, dynamic and fast-growing business with excellent career progression opportunities on offer.</li></ul>

PIA Co-Ordinator

Job Description Company Overview: Knotel is a pioneering flexible workspace provider, redefining how businesses approach workspaces and real estate. With a commitment to service and tailored solutions, we are at the forefront of the future of work. Our Work Clubs combine dynamic environments, hospitality, cutting-edge technology, and a collaborative ethos to create unique spaces that provide for all sessions in your working day. In 2023 we grew the Old Sessions House Workclub into the workspace of choice for London businesses looking for a space that makes them stand out. Offering a Workclub during the week which supports businesses and their employees, and a high-end event space in the evenings and weekends, we maximize the yield of the 22,000 sqft Old Sessions House in Clerkenwell. Responsibilities Position Overview: We are seeking an experienced and dynamic House Manager to lead our Front of House team at Knotel Old Sessions House. The successful candidate will be responsible for overseeing the day-to-day operations of the House, ensuring exceptional member experience, and creating a welcoming atmosphere for all members and guests. This role requires strong leadership skills, excellent organizational abilities, and a passion for delivering the highest level of service. <ul><li>Lead, train, and manage the front of house team to ensure a high standard of member experience and professionalism.</li><li>Oversee the reception area, ensuring it is consistently clean, organized, and well-maintained.</li><li>Develop and implement procedures and policies to improve the efficiency and effectiveness of the front of house operations.</li><li>Handle escalated member and visitor inquiries and complaints, providing solutions in a timely and effective manner.</li><li>Coordinate with other departments to ensure smooth communication and collaboration, especially concerning member needs and House operations.</li><li>Manage staff shifts, ensuring adequate coverage during all operating hours.</li><li>Monitor and manage inventory of office supplies, ensuring necessary items are stocked and ordered as needed.</li><li>Prepare and maintain reports on front of house activities, member feedback, and operational efficiency.</li><li>Conduct regular team meetings and training sessions to keep the front of house team informed and motivated.</li><li>Support with the execution of events, ensuring all logistical details are handled.</li><li>Maintain up-to-date knowledge of Knotel's services, offerings, and events to effectively assist members and guests.</li><li>Perform other duties as assigned to support the overall success of the House.</li></ul>Qualifications: <ul><li>Proven experience in a front of house management or supervisory role, preferably in a high-end office or hospitality environment.</li><li>Excellent leadership and team management skills, with the ability to motivate and develop staff.</li><li>Strong organizational and multitasking abilities, with a keen eye for detail.</li><li>Exceptional customer service and communication skills, both written and verbal.</li><li>Proficiency in Microsoft Office Suite and comfortable with technology.</li><li>Professional appearance and demeanor, with a positive and proactive attitude.</li><li>Ability to handle high-pressure situations and resolve conflicts effectively.</li><li>Flexibility to adapt to changing priorities and work environments.</li></ul>Benefits: <ul><li>Competitive salary </li><li>Comprehensive benefits package that supports your finacial, physical and mental wellbeing.</li><li>Opportunities for professional growth and development.</li><li>A dynamic and collaborative work environment.</li><li>Access to networking events and industry-related activities.</li><li>The chance to be part of a vibrant and innovative company.</li></ul>

Job Title:Head of Tenancy Management Location: Crowthorne House, Wokingham Brand: Leaders Romans Group Salary: up to £38,000 OTE Hours: Monday to Friday 8:30am to 5:30pm About Leaders Romans Group: LRG are an award-winning national property company, who are going through exciting periods of growth and offer tailored training and development programmes at all levels. With over 200 branches across England and Wales we have a reputation for perfection and delivering an outstanding customer experience. Investment in people is built into our culture, and there are opportunities for driven individuals to achieve their career aspirations within the company. Job Summary and key responsibilities: The individual would manage a team of tenancy managers. Work with the Tenancy managers to ensure that team are working to the optimum and hitting KPIs and objectives. Facilitating communication between departments to enhance the customer journey and improve non managed retention. To ensure that compliance is met daily. The individual would have at least 2 years in a Property related role, have management experience and be ARLA qualified. Key Responsibilities: <ul> <li>To arrange and conduct daily 'huddle' meetings and discuss daily priorities and overview of previous days achievements. </li> <li>You'll be expected to ensure your team provide excellent levels of both telephone and written communication. To ensure this you will monitor the call reports daily and have relevant conversations with individuals. </li> <li>Ensure the team are actioning the end of tenancy process, for our non managed clients, assist with compliance where applicable and be a consistent contact point for our clients.</li> <li>Ensure that the team are conducting regular 'well being' calls to the landlords at 3 monthly intervals and that these are worth while and correct topics and questions are covered </li> <li>Working with the team to ensure that all works are completed inline with the process timeframe and to assist when required. </li> <li>Working with the team to ensure that all mandatory compliance / legislation is in place on all properties where applicable, if this has not occurred to ensure that company process has been followed. Spot audits to be conducted weekly</li> <li>To have 'regular' calls with director / operations manager to discusses lost units and churn. To attend with the team manager the lettings meetings and give overview of the team and the results for the period.</li> <li>To conduct monthly 1-1s with the team and ensure that forms are completed and follow up notes actioned. </li> <li>To discuss and monitor monthly objectives of the team and feed back to team manager on a monthly basis </li> <li>Work with the training coordinator to set up new starters training plan, ensuring that weekly catch up meetings are scheduled for the first 3 months </li> <li>To effectively deal with any non official complaints swiftly and arrange with the training coordinator any coaching or development with the individual. Follow up notes and action plan must be completed and copy provided to the team manager </li> <li>To work with the branch network to understand the reason for any lost units and work to improve retention across the rent collection portfolio. </li> </ul>What are we looking for: <ul> <li>You'll need excellent communication and team management skills </li> <li>You'll need to be able to manage workload and have the ability to prioritise </li> <li>Ability to work as part of a large team </li> <li>3 years practical experience in property management and leadership / management or a similar role. </li> <li>Have received a Pass grade in ARLA/Propertymark Level 3 qualification in Lettings and Property Management</li> </ul>What we can offer you: <ul> <li>Proven track record for career growth and advancement within the company</li> <li>Market leading training and ongoing professional development </li> <li>Access to a diverse portfolio of properties</li> <li>Supportive and collaborative team environment</li> </ul>Benefits: <ul> <li>Competitive base salary and Commission structure</li> <li>Salary sacrifice pension scheme</li> <li>Generous Holiday allowance, increasing by 1 day per year based on service</li> </ul>Leaders Romans Group are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the Real Estate Industry. Leaders Romans Group does not engage the services of Recruitment agencies for the purpose of hiring. All job openings are managed directly by our Internal Recruitment team. We do not accept unsolicited CVs or candidate referral from Recruitment agencies, and any such submissions will not be considered. Department Property Management Locations Crowthorne House Wokingham Employment type Full-time Driving Licence Required Yes

Head of Tenancy Management

The Vacancy Do you take pride in delivering excellent customer service? Do you get satisfaction from a role that involves multi-tasking and finding solutions? Do you enjoy organising and facilitating social events? McCarthy Stone is the leading UK's retirement living providers. We are looking for a House Manager to join our team at stunning development, Beckside Gardens in Guisborough. Beckside Gardens was built by McCarthy &amp; Stone purpose built for retirement living. The development consists of 40 one and two-bedroom retirement apartments for the over 60s. Hours: 30 hours per week Monday to Friday. We can be flexible around school hours. Salary: £20,857.67 Benefits: Group personal pension, life assurance, Employee Assist Scheme, and flexible working hours working in the most beautiful surroundings, generous annual leave entitlement. About the Role of a House Manager We are seeking a customer centric House Manager to exemplify the high-quality customer standards that we are renowned for. Our House Manager's key role is to enhance our Homeowner's quality of life and enable them to maintain their independence. This is a diverse role encompassing high level customer service and front of house and facilities management. The successful candidate will be responsible for building a strong community with our homeowners through event coordination, and regular meetings to report company updates and address the priorities of our residents. Some of the House Manager duties within this role include: <ul> <li>Welcoming new Homeowners and supporting them to settle into their apartments.</li></ul><ul> <li>Providing a professional front of house service and dealing all visitors in a friendly manner.</li></ul><ul> <li>Being the first point of contact for all our Homeowners and offering them help, support and advice as necessary.</li></ul><ul> <li>Working in collaboration with our partners and suppliers to ensure the smooth running of the estate</li></ul><ul> <li>Being the 'face' of McCarthy Stone for the families and friends of our Homeowners.</li></ul><ul> <li>Dealing with Homeowners issues with sensitivity and understand the need for confidentiality and respect their privacy.</li></ul><ul> <li>Managing the development -gardens and grounds - in an efficient and effective manner, providing our Homeowners with a safe, secure, well maintained, and pleasant environment</li></ul><ul> <li>Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.</li></ul><ul> <li>Ensuring that all Health and Safety requirements are adhered to.</li></ul>The successful candidate will have the following key competencies: <ul> <li>Excellent communication skills with a real "can do" attitude.</li></ul><ul> <li>Extensive experience in a professional customer service orientated position.</li></ul><ul> <li>A professional approach with high quality standards.</li></ul><ul> <li>Thrives in a busy a varied role, where every day will be different.</li></ul><ul> <li>Be resilient and can problem solve effectively.</li></ul><ul> <li>An awareness of basic Health and Safety will be a distinct advantage.</li></ul><ul> <li>A good level of computer literacy including Microsoft Word and Outlook.</li></ul><ul> <li>Previous/current work based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.</li></ul>As part of Your McCarthy Stone, a successful and fast expanding national company, you'll get all the training and support you need to help you meet your career goals from our internal experts. This includes courses such as basic first aid, working safely in the workspace, Dementia Friends training and many more. Could this role be the perfect job for you? Apply now! All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date. McCarthy Stone celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background. About Us As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of May 2024, McCarthy Stone operates 538 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2024 as well as making the Great Place to Work Wellbeing list! Our Customers The Benefits 24 days annual leave Pension plan Life assurance Employee assistance helpline Health screening Eyecare voucher scheme Long service award Testimonials "I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. It's a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team." Linda Diamond - House Manager "Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks ... it's all about our great people and how welcome they make you feel ... even if it was through a screen!" Andrea Waldron - Senior HR Business Partner "From my first week I felt like part of the team, everyone is helpful and pro-active, which is crucial in a fast paced environment. I've had the opportunity to work on some exciting projects, it's a very 'hands-on' approach here with plenty of opportunity to be involved and play a part in delivering developments." Emily Bishop - Principal Planning Associate "Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment, watching them settle in and make friends, and then watching them lead a happy and carefree retirement is very rewarding." Caroline Craig-cordel - Sales Consultant "I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier, every day. And what we do is so important to our homeowners! In my marketing career before I couldn't dream about customers sharing their thoughts about my campaigns, but here it happens all the time." Stan Smolyar - Head of Brand Previous Next

The Vacancy Do you take pride in delivering excellent customer service? Do you get satisfaction from a role that involves multi-tasking and finding solutions? Do you enjoy organising and facilitating social events? McCarthy Stone is the leading UK's retirement living providers. We are looking for a House Manager to lead their NEW estate at Miller Place, Bedford, Bedfordshire Hours: 25 hours per week Monday to Friday, working throughout the year. Salary: £25,724.44 FTE - ACTUAL £ 17381.42 plus benefits Benefits: Group personal pension, life assurance, Employee Assist Scheme, and flexible working hours working in the most beautiful surroundings, generous annual leave (starts at 25 days and will rise to 28 days max (1 additional day per year) plus bank holidays), entitlement access to benefits platform offering discounted Gift Cards and eGifts and offers for leading brands including restaurants and supermarkets. About the Role of a House Manager We are seeking a customer centric House Manager to exemplify the high-quality customer standards that we are renowned for. Our House Manager's key role is to enhance our Homeowner's quality of life and enable them to maintain their independence. This is a diverse role encompassing high level customer service and front of house and facilities management. The successful candidate will be responsible for managing a strong community with our homeowners through event coordination, and regular meetings to report company updates and address the priorities of our residents. We welcome applications from candidates who have experience of working in front line services, or customer service management roles. Some of the House Manager duties within this role include: <ul> <li>Welcoming new Homeowners and supporting them to settle into their apartments.</li> <li>Providing a professional front of house service and dealing all visitors in a friendly manner.</li> <li>Being the first point of contact for all our Homeowners and offering them help, support and advice as necessary.</li> <li>Working in collaboration with our partners and suppliers to ensure the smooth running of the estate</li> <li>Being the 'face' of McCarthy Stone for the families and friends of our Homeowners.</li> <li>Dealing with Homeowners issues with sensitivity and understand the need for confidentiality and respect their privacy.</li> <li>Managing the development -gardens and grounds - in an efficient and effective manner, providing our Homeowners with a safe, secure, well maintained, and pleasant environment</li> <li>Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.</li> <li>Ensuring that all Health and Safety requirements are adhered to.</li></ul>The successful candidate will have the following key competencies: <ul> <li>Excellent communication skills with a real "can do" attitude.</li> <li>Extensive experience in a professional customer service orientated position.</li> <li>A professional approach with high quality standards.</li> <li>Thrives in a busy a varied role, where every day will be different.</li> <li>Be resilient and can problem solve effectively.</li> <li>An awareness of basic Health and Safety will be a distinct advantage.</li> <li>A good level of computer literacy including Microsoft Word and Outlook.</li> <li>Previous/current work based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.</li></ul>As part of McCarthy &amp; Stone Management Service, a successful and fast expanding national company, you'll get all the training and support you need to help you meet your career goals from our internal experts. This includes courses such as basic first aid, working safely in the workspace, Dementia Friends training and many more. Could this role be the perfect job for you? Apply now! All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date. McCarthy Stone celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background. McCarthy Stone does not currently offer sponsorship. We are only able to consider those that have the right to work in the UK without sponsorship. About Us As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of May 2024, McCarthy Stone operates 538 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2024 as well as making the Great Place to Work Wellbeing list! Our Customers The Benefits 24 days annual leave Pension plan Life assurance Employee assistance helpline Health screening Eyecare voucher scheme Long service award Testimonials "I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. It's a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team." Linda Diamond - House Manager "Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks ... it's all about our great people and how welcome they make you feel ... even if it was through a screen!" Andrea Waldron - Senior HR Business Partner "From my first week I felt like part of the team, everyone is helpful and pro-active, which is crucial in a fast paced environment. I've had the opportunity to work on some exciting projects, it's a very 'hands-on' approach here with plenty of opportunity to be involved and play a part in delivering developments." Emily Bishop - Principal Planning Associate "Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment, watching them settle in and make friends, and then watching them lead a happy and carefree retirement is very rewarding." Caroline Craig-cordel - Sales Consultant "I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier, every day. And what we do is so important to our homeowners! In my marketing career before I couldn't dream about customers sharing their thoughts about my campaigns, but here it happens all the time." Stan Smolyar - Head of Brand Previous Next

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