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The Vacancy We're VIVID! -We offer a vibrant, friendly, inclusive culture that supports, develops and attracts the best people! We're recruiting for an Income Recovery Officer to join our team based in Basingstoke. This is a full-time permanent role, working 37 hours a week with a minimum of 20% of this to be office based to promote collaboration and team working. Want to know what we can offer you? <ul> <li>26 days holiday (plus bank holidays), with the opportunity to buy or sell annual leave </li> <li>A productivity-related bonus scheme to enhance your take-home </li> <li>A generous contributory pension of 6%. We'll match employee contributions between 7% and 10% </li> <li>Life assurance paid at x 3 annual salary </li> <li>Private medical insurance </li> <li>Health care cash plan called Medicash </li> <li>Enhanced pay for maternity, paternity, adoption and shared parental leave </li> <li>Access to counselling, legal and financial information </li> <li>Electric car scheme </li> <li>Huge variety of in-house &amp; e-learning courses and a range of coaching and mentoring programmes </li></ul>Here's the facts about the role: As an income recovery officer, you'll provide a proactive and effective approach to recovering outstanding rent and other charges. You'll work to agreed procedures to have full control over a caseload of accounts and progress them through the rent arrears process. This'll include recording contacts, agreements and referrals, and ensuring that customers are provided with the right support that they need. You'll gain a good understanding of who our customers are and the support that they may need to sustain their tenancies, so that eviction is always the last resort. You'll develop a good knowledge of benefits and understand how they're paid and managed. And make sure the business and customer impacts are understood as part of the arrears process. You'll have a good working relationship with various teams such as neighbourhoods and tenancy support. As well as developing connections with external partners and agencies who help us to provide the right level of support to our customers. This includes housing options and homelessness teams to meet the needs of our customers. You'll bring your wealth of experience in debt recovery and awareness/understanding of the social housing sector. Also, your effective communication and relationship building skills which will help you to succeed in this role. The Company We're a leading provider of affordable homes and extensive support services in the south of England. We believe that everyone has the right to a safe and secure place to call home, and from the moment customers move into their VIVID home we're here to help with that and more. Our customers have access to a wide range of tailored advice to sustain their tenancies and look after their wellbeing. We invest in our homes and communities for the long-term, and this means in the quality, safety and energy efficiency of existing homes and neighbourhoods, with a firm focus on improving services so they're easy to use and access by our customers. We're addressing the shortage of affordable housing in the south, building the right type of homes to meet the needs of our local communities. We're the fifth largest developer of new homes amongst housing associations in England, having built over 1,500 last year. This is summed up in our vision "More homes, bright futures". Living VIVID We're ranked 91 in the Top 100 Best Companies to Work For and ranked 12 amongst housing associations. As a 'people' business, we work hard to create a high-performing and fun working environment. We invest in our people's development, whilst looking after their wellbeing with our award-winning initiatives. Buy / sell annual leave Pension scheme Smart working From 26 days holiday per year Private medical / medicash benefits Enhanced paternity / maternity leave Qualification funding support Electric car scheme Previous Next We're committed to diversity and inclusion, and want people from all walks of life to apply for our vacancies. We're a disability confident leader with disabled-friendly offices and we'll make reasonable adjustments throughout the recruitment process to help you; please note your needs on your application form. If you need additional support with your application, please get in touch with us on 02392 896758 or email <a href="mailto:HRrecruitment@vividhomes.co.uk" target="_blank">HRrecruitment@vividhomes.co.uk</a>. We'll be happy to help.

Income Recovery Officer

Creative Support are currently looking for a caring individual to take on our Relief Housing Support Worker role in Fleetwood, Blackpool, providing the highest standards of care to individuals with mental health/complex needs. This opportunity is perfect for someone who is interested in an exciting career in mental health. We are looking for someone who is approachable and warm and able to connect with the individuals we support. Support Worker Duties: <ul> <li>Developing and sustaining warm and trusting relationships with service users,</li> <li>Carrying out general administrative duties,</li> <li>Providing emotional support to service users,</li> <li>Medication oversight,</li> <li>Supporting with daily living tasks, including budgeting and tenancy maintenance,</li> <li>Communicating and building strong relationships with service users' family, support network and involved professionals.</li> </ul>Experience of providing care and support to individuals with mental health needs is essential for this role. The benefits of joining Creative Support as a Relief/Bank staff member is the flexibility to pick shifts to suit you and work in services that are local to you. Vacancy Reference Number: 82489 Applications for this role must be submitted via the Creative Support website using the above vacancy reference number We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold award. We can only accept applications from candidates who are located in and eligible to work within the UK. Application Instructions: In order to apply, please read the job description and then complete the online application form using the links above. You can also download a copy of our application form using the links above. Completed Application Forms must be submitted to our Head Office address (below) or emailed to <a href="mailto:recruitment@creativesupport.co.uk" target="_blank">recruitment@creativesupport.co.uk</a> to be considered for the vacancy. If you have not received a response to your application within 10 working days of the closing date please accept this as notification of an unsuccessful application. Unsuccessful applicants must wait 6 months before reapplying. If you require any advice on completing your application form, please call us on 0161 236 0829. Recruitment Department, Creative Support Ltd, Wellington House, 131 Wellington Road South, Stockport, SK1 3TS

Relief Housing Support Worker

Overview Believe in People? The best people have one thing in common. They care. At Change Grow Live, we're driven by the belief that we can truly impact the lives of our service users. We offer a safe, supportive environment, honouring each individual and working collaboratively to identify the best treatment and care options. Our core values - 'Be open, be compassionate, and be bold' - guide us daily as we help people reshape their lives, grow as individuals, and embrace life to the fullest. Join Our Inspire Team in Lancashire - Family Safeguarding Recovery Coordinator We're offering an exciting opportunity to join our multi-disciplinary Family Safeguarding Team as a Recovery Coordinator in Lancashire. This innovative team works to keep vulnerable families safely together, improve children's health and education, and reduce harm. Using motivational interviewing, we support and empower parents to make positive, lasting changes for themselves and their children. Working alongside social care practitioners and adult specialists in domestic abuse, mental health, and substance misuse, you'll be part of a passionate, co-located team based within Lancashire County Council Children's Services. Together, we're helping families stay safe, healthy, and reach their full potential-aligned with the vision set by the Children and Families Partnership Board. You will be a member of our team of specialist Family Safeguarding Recovery Coordinators. In this role, you will provide intensive substance misuse support on a one to one and group work basis through the Family Safeguarding parent recovery programme in a variety of settings. Where: Lancashire Part Time Hours: 22.5 per week Actual Salary Range: £16,716.76 - £19,201.41 dependent on experience (based on full time hours, pro rata for part time hours) Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours. Responsibilities About the role: <ul><li>Work closely with local Children's Services Teams and Change Grow Live core team members to help families access relevant support.</li><li>Provide both specialist and general interventions through one-to-one sessions or group work.</li><li>Support families in developing key life skills such as budgeting, parenting, and accessing education or employment.</li><li>Liaise regularly with your Team Leader and Children's Services Team Managers to ensure timely escalation and resolution of concerns.</li><li>Carry out home visits, conduct drug testing, and complete Parenting Needs Assessments.</li><li>Prepare detailed written reports and attend meetings including Child Protection Conferences, Core Group Meetings, and Child in Need Meetings.</li></ul>About you: <ul><li>Experience of working with families displaying challengingbehavior in one or more of the following fields: social work;youth offending; substance misuse; probation; health; familywork; education; youth and community.</li><li>Ability to manage challenging behavior in a calm and professional manner. </li><li>Knowledge of current legislation surrounding young people, families, and safeguarding practice.</li><li>Sound working knowledge of Child Protection.</li><li>Sensitivity in working with complex and diverse cultural family issues. </li><li>Sound working knowledge of the impact of hidden harm, honor-based violence, child sexual exploitation and FGM. </li></ul>What we will give to you: <ul><li>25 days holiday (+ bank holidays) rising by 1 day for each years' service "Capped at 30 days" </li><li>Paid 'Wellness' hour each week along with a 'Wellness' hub and Employee Assist Programme </li><li>Contributory pension scheme </li><li>Several benefits incl. discounts for shopping, cinema, holidays, etc. </li><li>A friendly and supportive team </li><li>Training, career development &amp; progression opportunities </li><li>Refer a friend scheme and receive vouchers if candidate is successful. </li></ul>Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role. If this sounds like you and you would like to begin your journey with Change Grow Live, then we would love to talk to you. If you require sponsorship, please note that this role is not eligible for a Health and Care Worker visa. You may be eligible for sponsorship under the Skilled Worker route but must meet the minimum salary requirements for the role. You can find out more here Skilled Worker visa: Overview - GOV.UK (<a href="http://www.gov.uk" target="_blank">www.gov.uk</a>) Salary Range (pro rata if part time) CGL points 23 to 28 (£27,861.26 - £32,002.35) ILW / OLW /Fringe N/A - Outside London Weighting Area Interview Date 28/5/2025 Closing Date 14/5/2025 If you have any questions on this opportunity that you would like to talk through please contact us using the below details: Kathryn Coleman | <a href="mailto:Kathryn.Coleman@cgl.org.uk" target="_blank">Kathryn.Coleman@cgl.org.uk</a> This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

Recovery Coordinator

The Vacancy Join Our Team as a Housing Support Worker! *Please note that this is a fixed-term position which will terminate on 31 March 2026. Do you enjoy helping people gain their independence and thrive? As a Housing Support Worker, you will be working with vulnerable adults who may be experiencing homeless and isolation. You will be self-motivated, solution focused and a forward thinker, with safeguarding awareness to help make a real difference to our people's lives. What we're looking for: <ul> <li> A genuine passion for supporting people with housing and other needs.</li> <li>Experience of providing housing advice in 1-1 and group work settings.</li> <li>The ability to remain calm under pressure and respond to distress with empathy.</li></ul>Why Join Us? We understand that when people feel supported and valued, they can achieve great things - and we want you to be part of that. Here's what you'll enjoy as part of our team: <ul> <li>Flexible working options to help you balance work and life in a way that suits you.</li> <li>Hybrid working (where applicable) - enjoy the best of both worlds!</li> <li>25 days annual leave plus bank holidays, increasing to 30 days with service - because your time off matters.</li> <li>A wealth of learning and career development opportunities, with paid and tailored training to support your growth.</li> <li>Free, confidential Employee Assistance Programme 24/7,including access to counselling and GP services - your wellbeing is a priority.</li> <li>Employer contributory pension scheme to help secure your future.</li> <li>Great maternity, paternity and adoption benefits to support you and your family.</li> <li>Exclusive care workers discounts to make life a little easier.</li> <li>Access to a range of Employee Networks including People of Colour, LGBT+, Mental Health and Accessibility - we embrace and celebrate diversity.</li> <li>A variety of health and wellbeing initiatives to keep you feeling your best.</li> <li>Cycle to Work Scheme to help you stay active and reduce your carbon footprint.</li> <li>Access to a Corporate Health Plan to support your physical and mental health.</li></ul>We embrace diversity and are committed to creating an inclusive, anti-racist environment where everyone can thrive by being their true self. Join us in driving this important agenda forward and help shape a workplace where all voices are valued! If you're ready to use your skills to help others succeed, we'd love to hear from you. For an informal chat about the role please contact Rebecca Davison, Service Manager via <a href="mailto:Rebecca.davison@foundationuk.org" target="_blank">Rebecca.davison@foundationuk.org</a> or 07841 371 697. Apply Now! The closing date for applications is 25 May 2025, but we may close it early if we receive a high number of strong candidates, so don't delay! Interviews will be held on 04 June 2025. Good Luck! The Company The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country.

Housing Support Worker (Complex Needs)

The vacancy Fixed Term until 30th April 2026 37 hours per week We have an exciting opportunity for a Housing Support Officer to join our Community Service team. This role provides support to customers by ensuring appropriate information and advice is given to assist them to sustain their tenancies. You will maintain a caseload of customers and deliver a person-centred support to those who often present with complex needs requiring a skilled response e.g. those in crisis, with complex welfare benefit issues or at risk of homelessness. You will provide advice and guidance regarding housing, health, social care, budgeting, benefits, debt management and employment. You will empower customers to develop the necessary skills and motivation to improve their lives and successfully sustain independent living. About you: We are looking for someone who has experience of providing support, advocacy or advice and guidance work in a housing, support, health, social care or customer service setting, with an awareness of the issues affecting vulnerable people. You will need to be solution focussed, have effective communication skills including the ability to liaise with a wide range of customers, a positive attitude towards team working, be self-motivated and own an ability to manage time and prioritise workloads. Full training will be given within a supportive team. Due to the nature of this role, you will need to be able to drive with access to your own vehicle or alternative transport. The successful candidate will also be subject to a satisfactory Enhanced DBS check. We review applications when received, so we may close the vacancy early if we find that perfect candidate. If the role interests you, then apply now. Alliance life At Alliance we want to create places to live that our customers are proud to call home. Our teams care about the lives of the people who live in our 7000 homes. We want our customers to belong, feel safe, and thrive in a successful community. Our values are what makes us tick. Our colleagues bring their AGAME to deliver great services and to support each other to be the best they can be. AMBITIOUS FOR ALL - We are one team, aiming high for our customers. GENUINE - We are authentic and encourage everyone to be themselves. AWAKE TO OPPORTUNITY - We are constantly curious and drive innovation through collaboration. MAKE THE DIFFERENCE - we are proactive and strive to make a positive impact. EFFECTIVE - We are professional and can be relied on to achieve consistently good results. We want you, to be you Alliance Homes is committed to building a workforce that reflects the diversity of our customers and communities. We're creating a values-led culture and want to build a truly inclusive workplace, where all our colleagues have opportunities and are celebrated for making a real difference. We welcome applications from a diverse range of talented individuals who can help us reach this goal. We are proud to be a Disability Confident Leader. We guarantee that any individual with a disability, a member of the LGBTQ+ community or those from an underrepresented Ethnic group, will get an interview if they match the minimum essential criteria for the role. We want you to have every opportunity to showcase your talents so please let us know if there is anything we can do to make the recruitment process work for you (adjustments due to a disability e.g dyslexia, times of the day to avoid due to childcare or caring responsibilities to name a few). Vacancies to fit you Here, you can work where and how you choose*. It's about outputs rather than time spent in the office. You can work from one of our hubs, your home, or by connecting to a hotspot if you're out and about. We've created flexible workspaces where everyone is welcome and invested in technology so you can log in anywhere and anytime and take control of your work/life balance. Our head office in Portishead is situated by the Marina, with free parking and within easy walking distance to high street shops, coffee bars, restaurants, and several supermarkets. The offices are newly refurbished offering a modern 'agile' and collaborative working environment. If you need any support with your application, please call 03000120120 or email <a href="mailto:askhr@alliancehomes.org.uk" target="_blank">askhr@alliancehomes.org.uk</a> and we will be happy to help. *dependant on role The benefits 25 days annual leave plus bank holidays Your Alliance Day - a day off on your work anniversary Family Friendly Leave Enhanced Pension Scheme Health Care Cash Plan Learning and Development opportunities Discounts Portal Wellbeing Programme Make the Difference Day Employee Assistance Programme

Housing Support Officer

The Vacancy Do you take pride in delivering excellent customer service? Do you get satisfaction from a role that involves multi-tasking and finding solutions? Do you enjoy organising and facilitating social events? McCarthy Stone is the leading UK's retirement living providers. We are recruiting a House Manager on a 1 year fixed term contract to join the team at our Southborough Gate development based in Tunbridge Wells, Kent. Built in 2019, Southborough Gate is a Retirement Living development that consists of 43 apartments with the over 60's in mind, providing excellent on-site facilities and set within beautiful grounds. Hours: 30 hours per week - Monday to Friday. (We can be flexible around school hours) Hourly rate: £21,490.34 per annum Benefits: Group personal pension, life assurance, Employee Assist Scheme, and flexible working hours working in the most beautiful surroundings, generous annual leave entitlement. About the Role of a House Manager We are seeking a customer centric House Manager to exemplify the high-quality customer standards that we are renowned for. Our House Manager's key role is to enhance our Homeowner's quality of life and enable them to maintain their independence. This is a diverse role encompassing high level customer service and front of house and facilities management. The successful candidate will be responsible for building a strong community with our homeowners through event coordination, and regular meetings to report company updates and address the priorities of our residents. Some of the House Manager duties within this role include: <ul> <li>Welcoming new Homeowners and supporting them to settle into their apartments.</li> <li>Providing a professional front of house service and dealing all visitors in a friendly manner.</li> <li>Being the first point of contact for all our Homeowners and offering them help, support and advice as necessary.</li> <li>Working in collaboration with our partners and suppliers to ensure the smooth running of the estate</li> <li>Being the 'face' of McCarthy Stone for the families and friends of our Homeowners.</li> <li>Dealing with Homeowners issues with sensitivity and understand the need for confidentiality and respect their privacy.</li> <li>Managing the development -gardens and grounds - in an efficient and effective manner, providing our Homeowners with a safe, secure, well maintained, and pleasant environment</li> <li>Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.</li> <li>Ensuring that all Health and Safety requirements are adhered to.</li></ul>The successful candidate will have the following key competencies: <ul> <li>Excellent communication skills with a real "can do" attitude.</li> <li>Extensive experience in a professional customer service orientated position.</li> <li>A professional approach with high quality standards.</li> <li>Thrives in a busy a varied role, where every day will be different.</li> <li>Be resilient and can problem solve effectively.</li> <li>An awareness of basic Health and Safety will be a distinct advantage.</li> <li>A good level of computer literacy including Microsoft Word and Outlook.</li> <li>Previous/current work based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.</li></ul>Could this role be the perfect job for you? Apply now! All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date. McCarthy Stone celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background. We do not offer sponsorship; we will only be considering UK based applications. About Us As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of January 2025, McCarthy Stone operates over 545 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2025 as well as making the Great Place to Work Wellbeing list! Our Customers The Benefits 24 days annual leave Pension plan Life assurance Employee assistance helpline Health screening Eyecare voucher scheme Long service award Testimonials "I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. It's a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team." Linda Diamond - House Manager "Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks ... it's all about our great people and how welcome they make you feel ... even if it was through a screen!" Andrea Waldron - Senior HR Business Partner "From my first week I felt like part of the team, everyone is helpful and pro-active, which is crucial in a fast paced environment. I've had the opportunity to work on some exciting projects, it's a very 'hands-on' approach here with plenty of opportunity to be involved and play a part in delivering developments." Emily Bishop - Principal Planning Associate "Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment, watching them settle in and make friends, and then watching them lead a happy and carefree retirement is very rewarding." Caroline Craig-cordel - Sales Consultant "I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier, every day. And what we do is so important to our homeowners! In my marketing career before I couldn't dream about customers sharing their thoughts about my campaigns, but here it happens all the time." Stan Smolyar - Head of Brand Previous Next

House Manager

The vacancy Permanent Full time (37 hours per week) Closing date: 18th May 2025 Come make a real difference as one of our Housing Managers! Everyone should have a warm, safe, affordable home. As our Housing Manager, you'll play a starring role in making this a reality for thousands of people living in our communities. The housing team is the heartbeat of our organisation. As our Housing Manager you'll inspire your team to provide exceptional, customer-focussed, localised neighbourhood management services. You'll work closely with the Head of Neighbourhoods to embed a human-centric culture where the thoughts, opinions and voices of our tenants are heard and acted on. You'll support the development and delivery of plans that provide an early intervention and prevention approach to neighbourhood management and support our tenants - helping them to avoid crisis and maintain their tenancies. What you'll bring to the team You'll coordinate, manage and supervise the delivery of customer-focussed services across neighbourhood and estate management and supported living service HomePlus. You'll help the team develop and manage effective neighbourhood action plans that provide positive outcomes for our tenants and the communities that we serve - creating a case conferencing approach across teams and with external partners. Working with local and national partners, you will ensure that our tenants get the help and support they need, encouraging your team to act as an advocate for tenants to get them the support they need. What we are looking for <ul> <li>An inspiring manager who can support and motivate their team and deliver ambitious plans and objectives.</li></ul><ul> <li>Experience in a tenancy or housing environment with expert knowledge of neighbourhood services, housing legislation and regulations.</li></ul><ul> <li>A customer champion who will put our tenants first and makes sure this is embedded across their team so that tenants feel this.</li></ul><ul> <li>The ability to listen and learn but most importantly to act on what you're hearing.</li></ul>About the team The housing team is the heartbeat of Two Rivers Housing. It is fundamental to everything we do and plays a key role in advocating for our tenants. Whether it's working with the wider team to get repairs or home improvements completed or reaching out to our local partners to find additional support - doing the right thing for our tenants is at the heart of everything this team does. We've listened to our tenants and heard what they need from the housing team now and in the future. Using this feedback, we've started to reshape the team to enable us to provide truly localised neighbourhood housing services. Our housing team are pretty amazing, and now we have some new exciting opportunities for people to come and join them! We have redesigned the service to allow us to have more time to be present in our neighbourhoods and really get to know our tenants. This will help us be more focussed on problem solving and nipping issues in the bud. It will also help us work more closely with other teams and partner organisations, for the benefit of our tenants and neighbourhoods. This means we have some great new roles to advertise over the next few weeks. So, if you're looking to make a real difference in your community and want to be part of a great team get in touch! More about us Trust isn't a tagline - it's everything. It's how we build relationships, how we make decisions, and how we prove, day in and day out, that we do what we say. It's also the thing that underpins our core values and sets out what our customers can expect from us and what we expect from our team and the partners we work with. We want our tenants to know that we're here, we care and make them feel at home from the moment they step through the door. It's not just about having a home - it's about finding a place to build a life and feel safe while doing so. And the same can be said for our team. Two Rivers is a place with purpose, where you can be a part of something and make a real difference. We'll help you develop and grow, in a place where you'll find like-minded people and you can truly be yourself. Warm, safe, affordable homes are about more than bricks and mortar. It's a feeling of community, securing and belonging. So, whether you're a tenant living in one of our homes or a member of the team - when you join the Two Rivers community, you'll always feel like You're Home Now. Our benefits Competitive salaries Cashback healthcare scheme Pension options Employee assistance programme Competitive holiday entitlement Cycle-to-work scheme

Housing Manager

The vacancy Permanent Full time (37 hours per week) Closing date: 18th May 2025 Come make a real difference as one of our Neighbourhood Managers! Everyone should have a warm, safe, affordable home. As part of our neighbourhood team, you'll play a starring role in making this a reality for thousands of people living in our communities. The housing team is the heartbeat of our organisation. As one of our Neighbourhood Managers, you'll act as a customer champion, advocating for our tenants and working with the wider team and external partners to get them the support they need. You'll work hard to makes sure our customers are supported and able to sustain their tenancies, build communities and makes sure our neighbourhoods are places where our tenants can thrive. Spending your days out and about in our communities, you'll be highly visible and the first point of contact for the tenants in your patch. You'll welcome tenants to their new home, completing the sign-up process and making sure they have everything they need to feel at home. It will be your job to really get to know our tenants, understand their needs and make sure their voices are heard across the organisation. What you'll bring to the team You'll be a true advocate for our tenants - building positive relationships and taking ownership of the issues and queries they raise with you. You'll work with the team and external partners to make sure these are resolved, and keeping tenants updated. You'll get to know the tenants in your patch and develop a deep understanding of their needs and the needs of the wider community, working together to prioritise and address these. As a true customer champion, you'll take a human-centric approach, implementing reasonable adjustments where required to make sure you are providing equitable services for our tenants. What we are looking for <ul> <li>A customer champion that will fight to get our tenants the support that they need.</li></ul><ul> <li>Experienced in working in challenging customer facing situations, with excellent communication, diplomacy and customer service resolution and negotiation skills.</li></ul><ul> <li>Proven understanding and experience in delivering statutory housing services or similar services.</li></ul><ul> <li>The ability to listen and learn but most importantly to act on what you're hearing.</li></ul>About the team The housing team is the heartbeat of Two Rivers Housing. It is fundamental to everything we do and plays a key role in advocating for our tenants. Whether it's working with the wider team to get repairs or home improvements completed or reaching out to our local partners to find additional support - doing the right thing for our tenants is at the heart of everything this team does. We've listened to our tenants and heard what they need from the housing team now and in the future. Using this feedback, we've started to reshape the team to enable us to provide truly localised neighbourhood housing services. Our housing team are pretty amazing, and now we have some new exciting opportunities for people to come and join them! We have redesigned the service to allow us to have more time to be present in our neighbourhoods and really get to know our tenants. This will help us be more focussed on problem solving and nipping issues in the bud. It will also help us work more closely with other teams and partner organisations, for the benefit of our tenants and neighbourhoods. This means we have some great new roles to advertise over the next few weeks. So, if you're looking to make a real difference in your community and want to be part of a great team get in touch! More about us Trust isn't a tagline - it's everything. It's how we build relationships, how we make decisions, and how we prove, day in and day out, that we do what we say. It's also the thing that underpins our core values and sets out what our customers can expect from us and what we expect from our team and the partners we work with. We want our tenants to know that we're here, we care and make them feel at home from the moment they step through the door. It's not just about having a home - it's about finding a place to build a life and feel safe while doing so. And the same can be said for our team. Two Rivers is a place with purpose, where you can be a part of something and make a real difference. We'll help you develop and grow, in a place where you'll find like-minded people and you can truly be yourself. Warm, safe, affordable homes are about more than bricks and mortar. It's a feeling of community, securing and belonging. So, whether you're a tenant living in one of our homes or a member of the team - when you join the Two Rivers community, you'll always feel like You're Home Now. Our benefits Competitive salaries Cashback healthcare scheme Pension options Employee assistance programme Competitive holiday entitlement Cycle-to-work scheme

Neighbourhood Manager

You will be responsible for delivering a sustainable, supportive, and effective end-to-end housing support service to a diverse range of Octavia residents, helping to achieve Octavia's wider vision. Working closely with the Housing Support team, this hands-on role involves a variety of tasks including home visits, property inspections, resident liaison via email and phone, assessments, and attending contractor site visits. A key part of the role is building strong internal and external partnerships to ensure residents live in homes that meet their needs, with effective coordination between residents, departments, and external agencies to ensure timely completion of works. You will actively manage and coordinate the utilisation of adapted properties and oversee the adaptations programme, ensuring delivery within agreed KPIs and to Local Authority standards. The role also includes managing and developing contracts to demonstrate value for money, improving service delivery, and handling complaints through to satisfactory customer resolution. A good understanding of property maintenance, building standards, and contract management is essential, as well as ensuring that adaptation, handyperson, and gardening cases are completed to a high standard. Requirements For this position, we have listed the requirements we believe are essential for this role: Experience <ul> <li>Experience of co-ordinating services dealing with the needs of vulnerable residents within budget and handling complex cases </li> <li>Experience of handling safeguarding cases</li> <li>Understanding and experience of adaptations/repairs management including an understanding of health and safety, fire safety and other property standards legislation </li> <li>Experience of utilising IT (including Microsoft Office) in multi locations</li> </ul>Knowledge <ul> <li> Understanding of the needs of vulnerable older people, and those with complex needs including physical and/or mental health, learning disabilities, and/or chaotic lifestyles</li> <li>Awareness of housing management law and practice, health and safety, housing transfers, repairs and adaptations </li> <li>Knowledge of managing customer contact via a CRM system and online communication channels </li> </ul>Qualifications / Skills <ul> <li> A passion for the continuous improvement of Customer Experience </li> <li>Excellent verbal &amp; written communication skills and ability to influence at different levels</li> <li>Excellent organisational &amp; planning skills</li> <li>Commitment to involving &amp; working in partnership with service users &amp; residents, offering real choice in the way services are delivered to them</li> </ul>Benefits The salary for this role is £32,850 per annum with up to 10% pension contribution. We also offer a fantastic additional benefits: <ul> <li>Flexible-working</li> <li>Life Assurance</li> <li>Employee Wellbeing App/ Mental Health Support</li> <li>Online GP Service</li> <li>Cycle to work</li> <li>Opportunities for self-development with over 60 courses available to self-enrol</li> <li>Opportunities to volunteer in our Charity Retail Stores or on our Befriending Programme</li> </ul>Together, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices of our employees. Everyone is welcome. Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.

Housing Support Officer - Adaptations

Make a Real Difference in St Albans - Join Peabody as a Part-Time Support Worker (Mental Health, Complex Needs &amp; Learning Disabilities) Are you passionate about helping people live more independently? Peabody is looking for a caring, proactive, and motivated Part-Time Support Worker to join our vibrant services in St Albans. You'll split your time between two supportive housing schemes - Milligan House (mental health support) and Russet Drive (learning disabilities) - both just 10 minutes apart. This is your chance to support people to thrive, build skills, and regain confidence. About the Services Milligan House - A dry house for adults recovering from mental health challenges, working closely with local services to build resilience and independence. Russet Drive - A friendly, supportive environment for adults with learning disabilities who live independently but need a little extra help with life skills. Both services are calm, community-focused, and designed to empower our residents to move forward. What You'll Be Doing <ul> <li>Helping customers develop vital life skills - like budgeting, cooking, and managing a tenancy.</li> <li>Providing emotional and practical support - building confidence, celebrating successes, and tackling challenges together.</li> <li>Promoting social inclusion - encouraging community participation and running small group activities.</li> <li>Working in partnership with local authorities, health teams, and voluntary organisations.</li></ul>Hours: 20 hours per week (Mon-Fri, between 9 AM - 5 PM - no evenings, no weekends! ) Travel: You'll need a driving licence and access to a vehicle to travel between schemes. What We're Looking For <ul> <li>A warm, non-judgmental approach and a real passion for empowering others.</li> <li>Experience in housing-related support (tenancy sustainment, benefits, support plans).</li> <li>Strong IT and admin skills to keep support plans and records up to date.</li> <li>A self-starter who's confident working both independently and as part of a team.</li> <li>Experience or understanding of mental health, learning disabilities, or housing support (professional or personal) is a real plus!</li></ul>Why Peabody? <ul> <li>Flexible working - fit your life around work</li> <li>25 days' holiday + bank holidays (pro rata)</li> <li>Enhanced DBS &amp; full training provided</li> <li>4x salary life assurance &amp; up to 10% pension contribution</li> <li>Two paid volunteering days every year</li> <li>Opportunities to grow and develop your career</li></ul>Ready to Apply? Click Apply Now and upload your CV along with a short statement telling us: <ul> <li>Why you're passionate about this work</li> <li>How your skills and experiences align with our values: Be Kind ¦ Do the Right Thing ¦ Love New Ideas ¦ Celebrate Diversity ¦ Keep Our Promises ¦ Pull Together</li></ul> Please note: Peabody does not offer sponsorship for this role. This role requires an Enhanced DBS check. If you have any questions about this role, please email Talent Specialist, Julie-Ann.O'<a href="mailto:Malley@peabody.org.uk" target="_blank">Malley@peabody.org.uk</a>. Interviews will be taking place week commencing 19 May.

Housing Support Worker

<ul> <li>Are you an experienced Resident Engagement Manager with a proven experience of exceeding regulatory obligations, putting residents at the heart of everything you do.</li> <li>Can you evidence a solid understanding of the Transparency, Influence &amp; Accountability Standard, providing impactful 'close the loop' examples of how your work has led to meaningful change for residents.</li> <li>Do you have experience of developing and delivering a regulatory compliant Resident Engagement Strategy to ensure residents across all tenures are given a wide range of opportunities to influence Peabody at every level of the organisation.</li> <li>Do you have experience of coaching a high performing team, engaging with senior leaders and committees and working for a large, complex and fast paced social housing organisation.</li></ul>If so, we want to hear from you! As our Resident Engagement Manager, you'll play a crucial role in leading and implementing digital, strategic, regional and local resident engagement opportunities across Peabody's diverse communities. Your expertise in embedding the Transparency, Influence, and Accountability Standard will be key in ensuring that residents are actively involved in shaping services, policies, and resident-led projects. You'll work with residents across our 108,000 geography to embed a truly resident-first culture. What You'll Be Doing: • Leading resident engagement, co-design, consultation, and scrutiny initiatives to ensure residents influence decision-making at all levels. • Developing and delivering Peabody's Resident Engagement Strategy, ensuring resident feedback leads to tangible improvements. • Managing a high-performing team of four Local Engagement Leads and one Strategic Engagement Lead, fostering a culture of collaboration and accountability. • Building strong relationships with residents and key stakeholders, including local authorities, community groups, and other housing associations. • Ensuring compliance with regulatory standards, particularly the Transparency, Influence &amp; Accountability Standard. • Overseeing engagement budgets and ensuring financial efficiency in delivering high-impact initiatives. • Representing Peabody externally, including deputising as the G15 chair for resident engagement and networking with sector peers. • Developing innovative engagement methods to reach seldom-heard voices across our 220,000 residents. What We're Looking For: • Extensive experience in resident engagement, scrutiny, and co-design within social housing or a similar sector. • A strong track record of managing and motivating teams, driving performance, and fostering collaboration. • Proven ability to influence and build trust with diverse stakeholders, including residents, leadership teams, and external partners. • Expertise in implementing the Transparency, Influence &amp; Accountability Standard, with solid examples of best practices in engagement. • Excellent communication and presentation skills, with experience in stakeholder engagement and facilitating resident-led initiatives. • A resilient and adaptable leader who thrives in a fast-paced and evolving environment. Why Join Us? At Peabody, we are committed to making a difference. We offer a dynamic and rewarding work environment, along with a range of benefits to support your wellbeing and professional growth: <ul> <li>30 days' annual leave (plus bank holidays)</li> <li>Flexible benefits, including healthcare, dental care, and discounts</li> <li>4x Life Assurance</li> <li>Two additional paid volunteering days each year</li> <li>Family-friendly policies</li> <li>Up to 10% pension contribution, matched 1:1</li></ul>This role requires occasional evening and weekend meetings, as well as a basic DBS check. Ready to Apply? Click 'Apply Now' to submit your CV and tell us why you're the right person for this role. For any questions, please contact Victoria Wilson at <a href="mailto:victoria.wilson1@peabody.org.uk" target="_blank">victoria.wilson1@peabody.org.uk</a>. Interview Dates: Interviews will take place in person over the 20th, 22nd and 23rd of May 2025 You must be eligible to work in the UK - Peabody cannot offer visa sponsorship for this role.

Resident Engagement Manager

Job summary Are you a Senior Social Worker with experience working with rough sleepers or the homeless? We are seeking a dedicated and creative Senior Social Worker to join our team, focused on providing assertive outreach and tailored support to individuals facing homelessness. Key Responsibilities: <ul> <li>Manage a smaller, targeted caseload to offer more responsive support to individuals with complex needs.</li> <li>Conduct outreach shifts to build relationships with clients, encouraging engagement with assessments and support.</li> <li>Work in-reach within homelessness support services (Pods, Nova, Salvation Army, Launchpad, YMCA) to engage clients and build partnerships, while also upskilling staff.</li> <li>Co-locate with rough sleeping outreach services and commissioned homelessness support teams to assess and offer tailored support to clients who struggle with traditional service models.</li> <li>Explore innovative ways to assess and offer ASC support, focusing on sustaining tenancies and avoiding unnecessary reliance on ASC alternatives.</li> <li>Ensure that assessments are not closed prematurely and help clients move away from complex lifestyles by implementing appropriate ASC interventions.</li></ul>Main duties of the job About the Role: This Senior Social Worker roles involves working to support individuals with complex needs, including those who are rough sleeping or residing in homelessness support services. You will be part of the Advice and Wellbeing Hub team but working in partnership with the Homelessness Teams. This role plays a crucial part in breaking the cycle of rough sleeping, where individuals are placed in 24/7 supported accommodation (such as the Pods or Salvation Army) only to be evicted due to unmanaged behaviours like hoarding, poor personal care, aggression, or mental health issues. By providing the right interventions, non-statutory commissioned services are able to manage these behaviours and support individuals in making progress towards a positive move-on, helping them sustain housing and work towards long-term stability.You will need to be based within commuting distance of Reading due to the nature of the role, which involves regular outreach, in-reach, and collaboration with local homelessness support services and housing providers. The role involves you undertaking work using the Conversation Counts model, working on prevention and early support. Using your social work expertise, you will conduct Care Act assessments, safeguarding investigations, risk assessments and Mental Capacity assessments, as well as facilitate best interest meetings. About us Our offerA competitive salary alongside a range of benefits including: <ul> <li>Generous holiday entitlement - 25 days holiday each year plus bank holidays - rising to 33 days after 10 years' service, with the option to buy additional leave</li> <li>Maternity, adoption, parental and sick pay</li> <li>A wide range of flexible working opportunities</li> <li>Access to a range of training and learning opportunities to help you develop</li> <li>Local Government Pension Scheme (LGPS)</li> <li>On-site day nursery (Kennet Day nursery) rated outstanding by Ofsted,</li> <li>Season Ticket Loan - a loan to help with the cost of your rail or bus journey, to and from work</li> <li>Lease car salary sacrifice scheme allowing you to lease a brand new, greener car for three years. The monthly fee includes insurance, servicing and road tax</li> <li>Salary sacrifice scheme for Additional Voluntary Contributions (AVCs) to help you save for your retirement.</li></ul>If you would like to find out more about this role please contact Caroline Marsh - Team Manager on 0118 937 3672, <a href="mailto:caroline.marsh@reading.gov.uk" target="_blank">caroline.marsh@reading.gov.uk</a> Closing date: Applications will be reviewed upon submissionInterview date: TBA Job description Job responsibilities Please see the attached job description and person specification for a Social Worker to find out more about the duties required. Job description Job responsibilities Please see the attached job description and person specification for a Social Worker to find out more about the duties required. Person Specification Qualifications Essential <ul> <li>Please see the attached job description and person specification for a Social Worker to find out more about the duties required.</li> </ul>Person Specification Qualifications Essential <ul> <li>Please see the attached job description and person specification for a Social Worker to find out more about the duties required.</li> </ul>Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see Employer details Employer name Reading Borough Council Address Civic Offices Bridge Street Reading Berkshire RG1 2LU Employer's website

Senior Social Worker - Advice and Wellbeing Hub (Homelessness)

Housing Officer - £39,039 pa Hybrid Working - 3 Days onsite in Hemel Hempstead Are you ready to make a real difference in people's lives? Join our dynamic Housing department and provide exceptional, customer-focused housing management services to our residents. As a Housing Officer, you'll take charge of a geographical patch of properties, with exciting responsibilities such as: <ul><li>Carrying out tenancy reviews and audits with residents in their homes</li><li>Housing management casework including Anti-Social behaviour, domestic abuse, abandonment and hoarding</li><li>Taking appropriate action regarding breaches of tenancies</li><li>Working with the other teams to ensure appropriate action is taken to deal with breaches of tenancies related to rent arrears</li><li>Assisting with Court processes and representing Hightown in Court where necessary.</li><li>Resident involvement throughout the week travelling across your geographical patch</li></ul>Each Housing Officer in the team has a lead role, enabling staff to specialise in an area of Housing Management (we're flexible if you have an interest in a specific lead). This may include: <ul><li>Anti-Social Behaviour</li><li>Domestic Abuse</li><li>Tenancy Fraud</li></ul>As part of your lead role, you will be expected to keep up to date with legislation, regulatory requirements and best practice in your key area as well as providing guidance to other team members when needed. Due to the nature of the role, you must have a driving licence and access to a vehicle for work purposes. About Us Hightown is a charitable housing association operating principally in Hertfordshire, Bedfordshire, Buckinghamshire and Berkshire. We believe everyone should have a home and the support they need, so our aim is to build new homes and to provide excellent housing and support. We currently manage over 9,000 homes and employ over 1100 Permanent and Bank staff in our Care and Supported Housing Schemes and from our head office in Hemel Hempstead. We have an annual turnover of £121 million and a development programme that will deliver over 350 new affordable homes each year . The Benefits We offer a range of benefits which include: <ul><li>33 days of annual leave including Bank Holidays, rising to 35 days with service</li><li>£39,039 pa for 35 hours a week contract</li><li>Monthly attendance bonus</li><li>Ongoing professional development and support to deliver outstanding support</li><li>Access to favourable discounts and savings at high street retailers, gyms, restaurants, and cinemas</li><li>Workplace pension scheme and life assurance of three times your annual salary</li><li>Employee support and health &amp; wellbeing services</li><li>Well-equipped on-site gym</li></ul>If you are passionate about housing management and ready to make a positive impact, apply now! We are an Equal Opportunities &amp; Disability Confident Employer.

Housing Officer

Sureserve Sureserve mission is to be the trusted partner of choice to the social housing and related public sector in delivering essential and affordable heating, energy savings, and compliance solutions. We are playing a key and progressive role in decarbonisation, always delivering for customers, employees, residents and the environment with safety, integrity and respect at the forefront of everything we do. We provide trusted high-quality solutions that focus on energy efficiency, warm, safe, and compliant homes, and an improved quality of life for residents. With a Nationwide reach, regional and local relationships and expertise, and commitment to excellent client service we are set up to be a trusted partner for now and the future. Sureserve Compliance Central We are a national company offering market leading heating &amp; hot water solutions from a network of regional offices across the East of England and the Midlands, strategically positioned to ensure comprehensive coverage and uncompromised access to our clients We are currently searching for a dedicated and professional Resident Liaison Officer to join our expanding team. This full-time position is crucial in facilitating effective communication between our services teams and the residents we serve, ensuring that all interactions are conducted with the utmost professionalism and care. Overview of Role The Resident Liaison Officer plays a key role in bridging the gap between our technical teams and our valued customers. This position demands a candidate who can multitask efficiently while maintaining attention to detail in a fast-paced environment. The successful candidate will be the first point of contact for residents, managing inquiries, addressing concerns, and solving problems with resourcefulness and a positive attitude. Key Responsibilities <ul> <li>Act as the primary liaison between residents and service teams, ensuring clear and effective communication.</li> <li>Coordinate and schedule appointments, providing timely updates to both parties.</li> <li>Handle complaints and concerns with empathy, escalating issues where necessary.</li> <li>Maintain accurate records of interactions, services requested, and outcomes.</li> <li>Ensure compliance with company policies and procedures, contributing to the continuous improvement of our services.</li> <li>Provide feedback to management on service improvements based on resident feedback.</li> </ul>Required Attributes <ul> <li>Exceptional attention to detail and administrative skills.</li> <li>Strong communication skills, both verbal and written.</li> <li>Ability to multitask and manage time effectively.</li> <li>Customer service oriented with excellent problem-solving abilities.</li> <li>High resilience and organizational abilities in a fast-paced environment.</li> <li>Proficiency with IT systems and standard office software.</li> <li>Friendly and professional attitude, capable of building positive relationships.</li> </ul>What We Offer <ul> <li>Employee wellbeing programme, occupational health support, telephone support &amp; counselling for staff</li> <li>Service level awarded annual leave</li> <li>Enhanced Maternity &amp; Paternity Packages</li> <li>Dental/Healthcare cash plan</li> <li>Cycle to Work Scheme</li> <li>Electric Vehicle Leasing Scheme</li> <li>Gender &amp; Equality Working Group</li> <li>Sureserve Academy- a platform for development, career progression</li> <li>Employee Voice Programme</li> <li>Social activities for all of our teams</li> <li>Sureserve Legends- celebrating the fantastic ways in which our employees live our values.</li> </ul>Sureserve is committed to creating a diverse and inclusive workplace. We celebrate individual differences and believe that they contribute to our collective success. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact <a href="mailto:scc-hr@sureserve.co.uk" target="_blank">scc-hr@sureserve.co.uk</a> Successful applicants will be subject to eligibility checks including the right to work in the UK and DBS checks. Join us in our mission to deliver excellence across the UK. Business Sureserve Compliance Central Role Resident Liaison Officer Locations Sureserve Compliance Central Welwyn Garden City Yearly salary £30,925 Employment type Full-time

Resident Liaison Officer

The role As a Duty Practitioner you'll provide support and advice to people who have experienced homelessness at our male or female scheme. You'll make sure customers feel comfortable and can manage their tenancy, as well as signposting them to other support such as housing, health and welfare. This role is 37.5 hours on a rota basis, covering 8am - 11pm, Monday to Sunday. Job requirements <ul> <li>Provide and maintain a friendly and supportive environment at the scheme.</li> <li>Support customers to manage their rent and service charge payments, including their benefit claims where necessary.</li> <li>Complete detailed sign-ups to make sure new customers understand their rights and responsibilities. Assist with all areas of move-in to make sure new customers feel comfortable and informed about their tenure agreement, the local area and other services.</li> <li>Support customers by providing advice on housing, health, welfare benefit claims and other areas. This includes crisis intervention where necessary.</li> <li>Help to manage the safety and security of residents and the building, through monitoring all who enter and exit the scheme, and through regular health and safety room checks.</li> <li>Arrange appointments for customers with services such as GPs and DWP. Accompany customers on visits to other services if needed.</li> <li>Complete administrative tasks including phone calls, post and general enquiries.</li> <li>Support with financial duties including prompting and recording weekly rent and service charges and liaising with housing benefit and benefits agencies on behalf of customers.</li></ul>What we're looking for <ul> <li>Educated to GCSE Level or with a good level of maths and English.</li> <li>Some experience dealing directly with the public and/or clients or customers in a busy service environment.</li> <li>Some experience dealing with complex and difficult behaviours in relation to people facing multiple disadvantages.</li> <li>Great communication and administrative skills. </li> <li>Someone with a genuine understanding and compassion for people without a home, who won't judge but instead will empower customers and give them a voice.</li> <li>DBS check.</li> <li>Someone able to work on a seven day rota including mornings, evenings, weekends and bank holidays such as Christmas Eve/Day and New Year's Eve/Day.</li></ul>Help us give those without a plan, voice or home to build concrete futures by tackling the issues that keep people from finding their own home. Apply now! We'll be interviewing as we go so might close the application process early if we find the right person. #Stoke #StokeonTrent #DutyPractitioner #Homelessness #FullTime #GreatBenefits #JobsThatGiveBack #ComplexNeeds #HousingCrisis Who we are We're part of Honeycomb Group, a team of social-minded brands championing happy homes in our region by providing services and support that help people across Staffordshire and its surrounding areas feel secure, connected and confident. Homelessness isn't a choice. It can happen to anyone. Concrete is a local charity, support network and campaigner leading the fight to erase homelessness within Staffordshire and its surrounding areas. Through a community-led approach, Concrete helps those without a plan, without a voice and without a home build concrete futures by tackling the underlying issues that keep people from finding and securing a home of their own. Join us on our fight to make homelessness history across Staffordshire and everywhere. Why choose us No matter what brand you're working with across the Honeycomb Group, you can trust us to look after you. Creating a happy home doesn't just apply to our customers, it applies to our staff too. That's why we offer: A range of discounts at many high-street retailers and well-known brands. Discounted gym membership at our head office and access to our cycle to work scheme - save money on bikes and equipment. We offer flexible working, to help you manage your work-life balance. Annual leave purchase scheme with two chances to join and boost your annual leave- you will also be entitled to time off for public holidays or paid days to take flexibly. We also give all staff 'My Day'. Whether it's celebrating a birthday, spending time with family or just taking a day off to relax. You can use your My Day for anything that really matters to you. A commitment to your learning and development with a great onboarding experience, external events, conferences, coaching, training courses and support with professional qualifications. Keep fit and save money with our cycle to work scheme. Purchase bikes and equipment through your salary and save on tax and national insurance contributions. Our Employee Assistance Programme gives you free access to 24-hour phone counselling support, health advice and legal advice, 365 days a year and face-to-face counselling options. Occupational Health services. Access to a range of services, including free eye tests and flu vaccinations. We never shut the door At Honeycomb Group we know that a Group full of people from diverse backgrounds and communities makes us better at what we do. This means building a more inclusive and diverse workplace and promoting equality for all regardless of what you look like, where you come from and who you love. We are an equal opportunities employer and welcome applications from everyone. We will not discriminate against any applicant or employee because of race, ethnicity, age, gender, sexual orientation, disability or belief.

Duty Practitioner - males Homelessness Scheme Worker

The role You'll provide support and advice to young people who have experienced homelessness and other forms of social exclusion. You'll work with the team to manage the day-to-day running of the young person's 24/7 supported accommodation scheme and be the first point of contact for customers and visitors. Job requirements <ul> <li>Support customers to move into the service, completing detailed and thorough sign-ups to make sure young people know the rights and responsibilities of themselves and Concrete.</li> <li>Cover all reception tasks including the phone, post and reception enquiries.</li> <li>Support customers to manage their rent and service charge payments, including benefit claims where necessary.</li> <li>Maintain the safety and security of young people and the building by supervising the entrance and exit of the building, and undertaking regular health and safety checks.</li> <li>Arrange appointments for customers, for example with their GP or DWP and accompany them where appropriate. Provide advice to them on housing, health, welfare benefit claims and other issues as necessary.</li> <li>Work with the local community and respond to neighbourhood concerns or queries when needed.</li> <li>Support the service's income through the minimisation of void loss and arrears by reporting, monitoring and following up on maintenance jobs until completion. You'll also support with preparing void rooms for re-let and make sure the service is kept clean and tidy.</li> <li>Maintain a high standard of records, keeping all financial and admin systems up to date.</li></ul>What we're looking for <ul> <li>Educated to GCSE Level or with a good level of maths and English.</li> <li>Some experience dealing directly with the public and/or clients or customers in a busy service environment.</li> <li>Experience dealing with complex and difficult behaviours in relation to young people facing multiple disadvantages or the willingness to develop these skills.</li> <li>Great communication and administrative skills. </li> <li>Someone with a genuine understanding and compassion for people without a home, who won't judge but instead will empower customers and give them a voice.</li> <li>Someone who is flexible and adaptable, able to work to a rota that includes early mornings, afternoons and evenings.</li> <li>DBS check.</li> <li>Someone with a full UK driving license who is able to use their own vehicle for work purposes.</li></ul>Help us give those without a plan, voice or home to build concrete futures by tackling the issues that keep people from finding their own home. Apply now! We'll be interviewing as we go so might close the application process early if we find the right person. #Stoke #StokeonTrent #HousingSupportCoach #YoungPeople #Homelessness #FullTime #GreatBenefits #JobsThatGiveBack #ComplexNeeds #HousingCrisis Who we are We're part of Honeycomb Group, a team of social-minded brands championing happy homes in our region by providing services and support that help people across Staffordshire and its surrounding areas feel secure, connected and confident. Homelessness isn't a choice. It can happen to anyone. Concrete is a local charity, support network and campaigner leading the fight to erase homelessness within Staffordshire and its surrounding areas. Through a community-led approach, Concrete helps those without a plan, without a voice and without a home build concrete futures by tackling the underlying issues that keep people from finding and securing a home of their own. Join us on our fight to make homelessness history across Staffordshire and everywhere. Why choose us No matter what brand you're working with across the Honeycomb Group, you can trust us to look after you. Creating a happy home doesn't just apply to our customers, it applies to our staff too. That's why we offer: A range of discounts at many high-street retailers and well-known brands. Discounted gym membership at our head office and access to our cycle to work scheme - save money on bikes and equipment. We offer flexible working, to help you manage your work-life balance. Annual leave purchase scheme with two chances to join and boost your annual leave- you will also be entitled to time off for public holidays or paid days to take flexibly. We also give all staff 'My Day'. Whether it's celebrating a birthday, spending time with family or just taking a day off to relax. You can use your My Day for anything that really matters to you. A commitment to your learning and development with a great onboarding experience, external events, conferences, coaching, training courses and support with professional qualifications. Keep fit and save money with our cycle to work scheme. Purchase bikes and equipment through your salary and save on tax and national insurance contributions. Our Employee Assistance Programme gives you free access to 24-hour phone counselling support, health advice and legal advice, 365 days a year and face-to-face counselling options. Occupational Health services. Access to a range of services, including free eye tests and flu vaccinations. We never shut the door At Honeycomb Group we know that a Group full of people from diverse backgrounds and communities makes us better at what we do. This means building a more inclusive and diverse workplace and promoting equality for all regardless of what you look like, where you come from and who you love. We are an equal opportunities employer and welcome applications from everyone. We will not discriminate against any applicant or employee because of race, ethnicity, age, gender, sexual orientation, disability or belief.

Housing Support Coach - Young Persons Support Worker

The Vacancy Here at Wates we have an opportunity for an experienced Resident Liaison Officer to join our established team on a FIXED TERM BASIS FOR 12 MONTHS. The role itself sits within our Planned Maintenance division within our property services team whereby you will be working alongside one of our existing social housing providers. Ideally we are looking for someone located central to the patch which is Birmingham, Coventry, Leicester, Wolverhampton, Walsall and Staffs. Key Accountabilities will include: <ul> <li>Acting as the main point of contact for residents, prioritising their needs and addressing concerns throughout the site works.</li> <li>The role focuses on fostering a safe, secure, and positive living environment while working closely with site staff to minimise disruptions.</li> <li>Clear, proactive communication and meticulous planning will ensure scheduled access to residents' homes, building trust and delivering a seamless, customer-centric experience during the works.</li> <li>Set up, undertake and manage the Tenant/Customer/Resident Liaison Service across multiple sites.</li> <li>Attend regular client representative and tenant meetings to ensure highest level of customer service is provided at all times.</li> <li>Manage the Tenant's Complaints procedures as a point of escalation.</li> <li>Maintain and update the on-site Database to reflect on-going works.</li> <li>Organise and host regular surgeries to address residents' queries, concerns, and feedback.</li> <li>Maintain a structured complaints procedure and handle disputes and damage claims promptly and fairly.</li></ul>Ideally you will be an experienced RLO with a proven track record of successfully managing the workload across planned maintenance programmes. Key traits we look for are someone who is customer focused, reliable, organised, computerate literate/able to use SharePoint etc You must drive due to the travel required for this role. Planned works include kitchens, bathroom and roofing workstreams so if you have experience within the social housing sector of this nature that would be ideal. Given the nature of this position, you will need to undergo an Enhanced and Barred Lists Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. Work for Wates Wates is one of the UK's leading family-owned development, building and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment. We are driven by our purpose, 'reimagining places for people to thrive' and our three promises: Thriving places - working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity. Thriving planet - protecting nature and taking action on climate change by collaborating and innovating with our partners. Thriving people - creating opportunities and relationships so that everyone who works for and with us feels included, invested in, and treated with care. We are proud to be recognised as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background. Awards BEST PROJECT Inside Housing Development Awards WINNER 2022 Construction News Awards Winner GOLD AWARD Investors in People 2022 GOLD AWARD Considerate Constructors Schemes (CCS) National Site Awards TOP 50 EMPLOYERS 2022 Top 50 Employers for Women WINNER 2022 Working Families Best Practice Awards

The Sureserve Group of businesses provides market-leading compliance and energy services across the UK, with over 3,200 employees working from over 20 offices. Sureserve Compliance South, part of the Sureserve Group, delivers heating services within the social housing sector across London &amp; the South East. We support our clients across domestic gas, commercial gas, renewables, and electrical services. We are London's largest, most successful gas contractor, focusing on long-term contracts with our clients to offer our staff job security and progression opportunities. Duties <ul> <li>Responsible for customer services including complaint resolution</li> <li>Work closely with HR colleagues on employee-related issues that may occur throughout the employee lifecycle.</li> <li>Attend all contract meetings and report back to the Head of Region</li> <li>Monitor parts usage and credit returns to procurement department</li> <li>To ensure compliance is met on all contracts</li> <li>Responsible for all financial invoicing on time and chargeable works management</li> <li>Ensure letter procedure is adhered to and take full responsibility for no access procedure</li> <li>Achieving and maintaining 100% compliance on servicing programmes</li> <li>Manage key functions and roles within the Region</li> <li>Be the main link with our clients in terms of contract management</li> <li>Handle all forms of feedback from customers and clients and take appropriate action; take the lead on championing customer service</li> <li>Ensure the fleet of your region is kept to a high standard. Working with the fleet department when necessary, reporting any issues as they happen</li> <li>Assist in the preparation of bidding and contracting for new work</li> <li>Heavily involved in recruiting and monitoring probationary periods</li> <li>All associated ad-hoc administrative duties</li> </ul>The successful candidate will have <ul> <li>Previous Area Manager experience preferably from a social housing/construction background</li> <li>Able to provide a high level of courteous, professional customer service</li> <li>Highly proficient in MS Office, in particular Outlook and Excel</li> <li>Good written and verbal communication skills</li> <li>Flexible attitude with strong organisational skills</li> </ul>What we can offer you <ul> <li>Salary exchange pension</li> <li>Employee assistance programme</li> <li>28 days annual leave including bank holidays, rising by one day with each full year of service (max five additional)</li> <li>Enhanced family leave (dependent on length of service)</li> </ul>Sureserve is committed to creating a diverse and inclusive workplace. We celebrate individual differences and believe that they contribute to our collective success. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact <a href="mailto:scs.careers@sureserve.co.uk" target="_blank">scs.careers@sureserve.co.uk</a> Successful applicants will be subject to eligibility checks including the right to work in the UK and DBS checks. Business Sureserve Compliance South Locations Wokingham Yearly salary £50,000 - £55,000 Employment type Full-time

Area Manager - Domestic Gas Social Housing Contracts

Job Introduction We're offering an interesting and rewarding role for a Resident Engagement Officer in our Neighbourhoods Team. You'll be responsible for working with our tenants, empowering them to have a voice in how we develop and manage our housing service and properties. We want to exceed people's expectations about what it means to engage with us as their landlord. You'll communicate with tenants, set up new tenant groups, and develop and implement new initiatives to engage local people. You'll provide advice and guidance to Resident Associations and support the development of new associations across the city. Some of this work will be done in the evening or at weekends, as we like to hold events for tenants at times that suit them best. Ideally, you'll have some experience working with residents or similar groups and you'll understand the requirements and challenges of the Government's Social Housing White Paper. In return, you'll join a supportive and professional team, as well as an employer with excellent training and personal development opportunities and a range of other benefits including an enhanced pension. A DBS check is required for this role. This is a site-based role. Interviews will be held on 23 and 30 May 2025. Main Responsibility <ul><li>Empower and encourage tenants so that they have the information and skills to actively participate, including the delivery and/or sourcing of training and other capacity building initiatives.</li><li>Able to use resources efficiently and effectively in line with Council guidelines, whilst monitoring and measuring the success of involvement activities. The role will ensure MKCC meets the required consumer standards and future consumer measurables of our performance across all aspects of work.</li><li>Working collaboratively across teams to support the development and implementation of surveys and consultations, encouraging tenant participation.</li><li>Identify, develop and implement new and innovative approaches to resident involvement to encourage the involvement of residents from diverse and wide-ranging backgrounds particularly those who are harder to reach.</li><li>Support residents' associations across Milton Keynes, offering advice and guidance, including attendance at their meetings.</li><li>Processing Health checks and funding, maintaining clear and comprehensive records.</li><li>Have a genuine commitment to customer care, be self-motivated and well organised, able to work on your own initiative and as part of a team, with the ability to work flexibly and outside of normal office hours as required.</li></ul>The Ideal Candidate <ul><li>A working and practised knowledge of the Tenant Involvement and Empowerment standard, a good understanding of the Government's Social Housing White Paper, and the consumer standards. </li><li>A CiH level 3 qualification or equivalent or be willing to work towards one.</li><li>Demonstrable experience of working in a tenant focused or community development role either within a Local Authority, Registered Provider of Social Housing (Housing Association) or another tenant focused environment.</li><li>Demonstrating an empathic and considered approach regarding resident involvement from a wide spectrum of people, with ability to adapt communication style to suit different situations. </li><li>Able to understand the political, social, and economic drivers and their impact on residents' lives, using this knowledge to interact with residents and communities and ultimately drive-up Resident Involvement. </li><li>The role requires extensive travel around the area of Milton Keynes and own means of transports is essential. A full UK driving licence, evidence of the driving licence and vehicle insurance with business insurance will be required from the candidate should they be offered this position. Without this documentation the candidate will not be appointable.</li></ul>Package Description In addition to your salary, we offer a range of benefits including: <ul><li>Great holiday benefits - most roles include 28 days annual leave every year on top of public (bank) holidays, increasing to 32 days after five years. In addition, there is a holiday purchase scheme allowing staff to purchase up to 5 additional days of leave each year.</li><li>Excellent pension - everyone who works for us can join the national Local Government Pension Scheme, widely regarded as one of the best available.</li><li>A full range of family friendly policies including enhanced maternity, adoption and paternity support and a childcare subsidy.</li><li>Access to an award-winning employee benefits programme that includes a health cash plan, a low-cost bike purchase scheme as well as high street discounts and money off entertainment and travel.</li><li>Salary sacrifice car scheme - low-cost leasing of electric and low emission vehicles.</li><li>Blue Light Card - employees working within social care can qualify for an additional range of discounts from national retailers and local businesses.</li></ul>Why join us? Along with more on our Benefits, discover why Working at the City Council could be the right move for you here Working at the Council | Milton Keynes Our roles are either designated 'site based' or 'home based'. 'Site based' roles can include up to two days a week working from home whilst 'home based' roles are based at home four days a week. Of course, managers designate which category roles are in based on the needs of the service and the circumstances. About The Organisation Milton Keynes City Council is a large, modern and financially stable employer with around 2,500 people working across our eight areas. Together we provide local residents and businesses with a wide range of important round-the-clock services and aim to make our city a better place to live. We work hard because of the demands placed on us, like protecting children from harm or preventing homelessness. However, working for the city is always rewarding and everyone has the opportunity to make a real difference. We're very proud of our diversity and are committed to having a workforce that reflects the community we serve. Whatever your background, you will be welcome here if you share our values of being dedicated, respectful and collaborative. We offer great training and support and because of the size and scale of the organisation there are always new opportunities to explore when it's time for a new role. If you'd like to know more about how we do things and what matters to us, take a look at our short booklet What makes us Milton Keynes City Council.

Resident Engagement Officer

Job Description Contract Type: Permanent Working Hours: 37 hours per week Worker Type: Hybrid Worker Salary: Starting Salary is £44,711 (Level one) rising to £47,754 (Level four) per annum (pro-rata for part-time) Location: Loxley House, Station Street, Nottingham, NG2 3NG We've got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you've been looking for? Read on to find out more... Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best. In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you. * You can read more about the different benefits offered to colleagues working for Nottingham City Council here. About the Role The postholder will assist the Homelessness Strategy Manager to devise, mobilise and lead high level projects which will prevent and relieve homelessness for the citizens of Nottingham. This will involve internal and external partnership orchestration, cross-sector stakeholder coordination, service design, strategic commissioning and the management of contracts and grant agreements. About You The ideal candidate will have: <ul> <li>Thorough knowledge of homelessness legislation, local and national policy drivers and current issues relating to homelessness prevention and rough sleeping</li> <li>Experience of working with a range of stakeholders and partners on housing related projects to achieve shared outcomes and meet local needs within budgetary agreements.</li> <li>Experience of performance management , able to set goals and targets and take appropriate mitigating action when necessary</li> <li>Excellent standard of literacy and communication skills. Able to produce clear and accurately written documentation for a range of audiences, reflective of service users, providers, policy makers, senior managers and politicians.</li> <li>Experience of presenting business cases and project updates to a variety of Boards and understanding the level of detail required for each</li></ul>You can find the job description for this post here At Nottingham City Council we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on the additional information for applicants page. For informal enquiries please contact Rachael Harding, Homelessness Strategy Manager by email at <a href="mailto:rachael.harding@nottinghamcity.gov.uk" target="_blank">rachael.harding@nottinghamcity.gov.uk</a> Closing Date: 16th May 2025 Please note there may be occasions where we close the advert before the closing date and we encourage you to apply as soon as possible. Interviews will be held: Monday 2nd June or Tuesday 3rd June 2025 If you have any technical issues when completing your application, please contact our Employee Service Centre: <a href="https://emss.freshdesk.com/support/home" target="_blank">https://emss.freshdesk.com/support/home</a> By applying to this job, you agree to our Terms &amp; Conditions. About Us Thank you for your interest in working for Nottingham City Council. As one of the largest employers in Nottingham we offer a wide range of roles across a range of services. In return for your skill, drive and commitment to serving the people of Nottingham, we can help you to develop an exciting and rewarding career, with access to the following benefits. In addition to working within a great team and a competitive salary you will have access to: <ul> <li>26 days annual leave (rising to 33 days after 5 years' service) + bank holidays with the ability to buy additional leave annually </li> <li>Access to a generous, defined benefit pension scheme offering 17.9%</li> <li>Smart Working - to support your work life balance </li> <li>Health and wellbeing benefits including access to our Employee Assistance Programme</li> <li>Discounted membership at selected local sports and fitness centres, cinema, shopping and much more!</li></ul>Nottingham City Council is committed to recruiting a talented workforce that reflects the communities we serve. We are a fair and inclusive employer and welcome applications from people from all backgrounds and with different abilities. We recruit for diversity and value difference. We particularly want to hear from you if you are from Minority Ethnic communities, identify within the Lesbian, Gay, Bisexual, Transgender and Queer+ community (LGBTQ+) and if you are Disabled - these groups of people are underrepresented in our workforce, and we'd like to reflect our local population more through our recruitment processes. We are supportive of flexible working arrangements wherever possible and we would encourage you to discuss this with us during the selection process, should this be something you are interested in.

Senior Homelessness Policy Officer

Priority Candidates will be considered in the first instance Wigan Town Hall Library Street Wigan WN1 1YN Salary: Grade 7, £31,586 - £35,235 per annum. 37 hours per week Temporary until 31st March 2026 We're on a journey to build a workforce reflective of our Borough. We are committed to fostering diverse teams where everybody can bring their authentic selves to work and feel that they belong. If you want to work for a Council where everybody is encouraged to meet their full potential and make a difference in our neighbourhoods, we would love to hear from you! Your role: You'll play an important part in supporting the prevention of homelessness across the borough. You will hold a caseload, working closely with your customers to prevent or relieve the challenges they face, working with a range of customers. You'll build up an effective rapport with customers, taking an asset-based approach to identifying the root cause of homelessness, and ensuring a holistic approach to meeting any support needs to help customers sustain future accommodation. You will provide practical and emotional support to people who are facing homelessness, applying the legislation with a significant focus around prevention. You will help your customers recognise and address any support needs, and assist them to achieve long term, sustainable housing. You will collaborate with a range of partner agencies to build solid relationships leading to excellent outcomes for your clients. You will take a proactive approach to promoting awareness of homelessness and identifying any new opportunities amongst wider services to prevent homelessness. About you: Passionate about tackling homelessness, you will use your excellent communication skills to build and develop great relationships across a variety of stakeholders. You will be a highly motivated, caring individual with an ability to inspire others. You will have knowledge of the Homeless Reduction Act, and also Wigan Council's commitment to improving outcomes for our residents. You will be proactive in your approach, exploring opportunities, and identifying challenges, linking in with other Local Authorities to develop best practice. You will demonstrate positivity and commitment, when faced with complex and challenging circumstances with a clear focus on achieving the best outcomes possible for your client group. About us: Wigan Council has been voted 'Overall Council of the Year' at the APSE (Association for Public Service Excellence) Awards. We are signed up to the Greater Manchester Continuous Service Commitment ensuring that your service will be continuous or 'unbroken' between the supporting organisations. The Progress with Unity plan is a place movement for change for the next decade, bringing a new era for Wigan Borough. It draws on the strengths of our individual organisations, recognising that together we can achieve much more for our communities by delivering on our 2 place missions; create fair opportunities for all children, families, residents and businesses and make our towns and neighbourhoods flourish for those who live and work in them. The Homeless Solutions Team focus on prevention of homelessness, taking a flexible and innovative approach, working in collaboration with wider services such as accommodation providers, safeguarding services, hospitals and charities. Here at Wigan, we are proud to support flexible working patterns, when the service can accommodate this. We also take a blended approach to where we work, depending on the work we do. This may include working from home, the office, or the community. We like to thank our employees for their hard work and commitment by giving them the opportunity to access a range of exclusive rewards and benefits click here to find out more about working for #TeamWigan. To be appointed to this role you must be able to prove your right to work in the UK. Please visit the link below to check you qualify to apply. Please note, at present we are not a licenced sponsor. Prove your right to work to an employer: Overview - GOV.UK (<a href="http://www.gov.uk" target="_blank">www.gov.uk</a>) Prove your right to work to an employer For further information, please contact Joanne Hurst on 01942 487732 or <a href="mailto:Joanne.Hurst@wigan.gov.uk" target="_blank">Joanne.Hurst@wigan.gov.uk</a> Interview dates: Priority Candidates: 4/6/25 All other Candidates: 6/6/25 To view the details relating to this position, please click the links below:

Homelessness Solutions Officer

Salary: Grade CD 3-6 Contract: Permanent Hours: Full time Location: Selby High School, Selby We are looking to employ a dedicated Premises Officer to provide a high quality service, supporting our Facilities Manager in ensuring our school buildings and grounds are maintained and run efficiently. The successful candidate will form part of our premises team who take pride in maintaining our buildings and grounds and ensuring a secure and safe environment. You will need experience of building maintenance with the ability to carry out routine, planned and emergency repairs and maintenance whilst having a good understanding of health and safety within the workplace. A flexible approach to working arrangements is essential as a shift system is in operation between the hours of 6.30 am - 8.00 pm Monday to Friday and also includes some Saturday morning work, on a rota basis. If you would like to speak to somebody about any of these roles or visit the school, please contact SLT PA Caroline Airth on 01757 244833 or <a href="mailto:admin@selbyhigh.co.uk" target="_blank">admin@selbyhigh.co.uk</a>. Application forms are available from our school website at <a href="http://www.selbyhigh.co.uk/" target="_blank">http://www.selbyhigh.co.uk/</a> . Please note we cannot accept CVs and our standard application form must be completed. Key Dates: Closing date: 23 may 2025 Interview date: TBC Key Documents: Job Description.docx In addition to your salary we offer an excellent Employee Wellbeing package, supporting physical, mental and financial health and wellbeing. We are committed to meeting the needs of our diverse community and aim to have a workforce reflecting this diversity. We are also committed to safeguarding and promoting the welfare of children, young people and adults. We have a robust child protection policy and all staff will receive training relevant to their role at induction and throughout employment at the school. We expect all staff and volunteers to share this commitment. These posts are subject to satisfactory references and enhanced Disclosure and Barring Service criminal records check for work with children. An online search may be undertaken for shortlisted candidates as part of the recruitment process on information available in the public domain. Candidates should disclose anything that may be relevant in line with Keeping Children Safe in Education. North Yorkshire Council (NYC) advertise vacancies on behalf of schools and external organisations (third parties) in North Yorkshire. NYC are not responsible for the recruitment/employment practices of third parties and accept no liability in relation to the vacancy and any subsequent recruitment/employment processes. Enquiries regarding the vacancy or practices should be made directly with the third party.

Premises Officer

The Role Neighbourhood Manager Southwark | Up to £43,174 per annum* Are you a natural leader with a passion for community and operational excellence? Do you thrive in a fast-paced environment where no two days are the same? If so, we want you to join our team in Southwark! As a Neighbourhood Manager, you'll play a pivotal role in ensuring the smooth and effective delivery of our services, keeping local streets safe, clean, and well-managed. Working alongside our management team, you'll oversee operations, build strong relationships within the community, and tackle environmental and parking challenges head-on to create a thriving, harmonious neighbourhood. Why Join Us? <ul> <li>Competitive Salary: Up to £43,174* (£39,178 basic + performance bonus of £3,996)</li> <li>Flexible Schedule: 42 hours per week across 5/7 days, including some evenings and weekends (1 in 3 weekends)</li> <li>Great Time Off: 33 days annual leave (25 days + 8 bank holidays)</li> <li>Career Growth: Ongoing training and development opportunities</li> <li>Meaningful Work: Make a real impact in your local community</li> <li>Exclusive Perks: Employee discount scheme &amp; comprehensive pension plan</li></ul>What You'll Be Doing: <ul> <li>Leading with Impact - Support the Assistant Contract Manager to ensure seamless service delivery and operational excellence.</li> <li>Building Bridges - Engage with Residents' Associations, Councillors, Police, and Business Owners to foster a strong, safe community.</li> <li>Driving Success - Monitor budgets, payroll, and resources to maintain efficiency and cost-effectiveness.</li> <li>Empowering Teams - Manage and mentor a team of supervisors, providing guidance, training, and performance oversight.</li> <li>Making a Difference - Ensure smooth deployment of staff and uphold contract requirements to maintain the integrity of Southwark's public spaces.</li></ul>What We're Looking For: <ul> <li>Leadership &amp; Management Experience - Minimum 3 years leading diverse teams and inspiring performance.</li> <li>Analytical &amp; Organised - Strong commercial acumen with the ability to present to senior management and manage KPIs.</li> <li>Tech-Savvy - Proficiency in MS Office and experience in data collection and analysis.</li> <li>Problem-Solver - Excellent communication skills with a proactive and solutions-focused approach.</li> <li>Licensed Driver - Full, clean UK driving licence required.</li></ul>Join APCOA, where your expertise is valued, your growth is supported, and your impact is felt. If you're ready to take the next step in your career and help make Southwark a better place for businesses and residents alike, we'd love to hear from you! APPLY NOW and be part of something bigger. We are committed to diversity and inclusion, ensuring APCOA is a fair and welcoming place to work-regardless of age, race, gender, or background. Your success is our success!

Fixed Term - 2 years The opportunity has arisen for a Technical Officers to join the multi-disciplinary Royal Greenwich Disability &amp; Home Improvement Team, providing services to the homes of Greenwich residents across all tenures. With a focus on supporting older and vulnerable borough residents to live independently in their own homes by adapting or improving their environment. This rewarding job will suit applicants who have a strong commitment to the delivery of high-quality services to vulnerable people and an understanding of housing problems faced by older people and those with disabilities. You will need to have a HND or equivalent qualification in a building or housing standards related subject with relevant experience or have extensive relevant experience in this area of work. The successful candidate will have a detailed knowledge and understanding of domestic construction and will be able to identify defects in domestic dwellings and appropriate remedies. Be able to design and specify simple disabled adaptations and schedules of repair work. Carry out the duties of a contract administrator, including financial control of contracts. An understanding of and ability to apply all relevant legislation is also essential. It is preferable that you are able to <ul> <li>provide technical support on housing standards, home improvements and be HHSRS competent.</li> <li>inspect temporary accommodation, used by the Council to ensure the properties are safe to occupy.</li> <li>identify hazards and produce concise accurate reports detailing defects/hazards and the action required to rectify.</li> <li>support on empty property and home improvement works as necessary.</li> </ul>For an informal discussion about this opportunity, please contactPaul Gray ; <a href="mailto:Paul.Gray@royalgreenwich.gov.uk" target="_blank">Paul.Gray@royalgreenwich.gov.uk</a> . If you require any assistance in viewing or accessing this opportunity, please contact <a href="mailto:recruitment@royalgreenwich.gov.uk" target="_blank">recruitment@royalgreenwich.gov.uk</a> or call 020-8921-8977 Diversity Statement: Royal Borough of Greenwich values the diversity of its community and aims to have a workforce that reflects this. We therefore encourage applications from all sections of the community. High Volume Applications: Royal Borough of Greenwich reserves the right to close any vacancy earlier than the advertised closing date should there be a high volume of applications received. Standard DBS: This role requires a Standard DBS. (This post is exempt from the Rehabilitation of Offenders Act,1974). Advert Close: All vacancies close at midnight unless otherwise stated. How Applications are Scored: Each application is scored according to how well the supporting statement addresses each point on the Person Specification for the role. Candidates will be short-listed for interview on the extent to which they meet the specific points within the Person Specification. The Person Specification is supplied with the job advert. When completing your application, please use the supporting statement section to tell us how you meet each of the points on the Person Specification. We need to have this information in order to consider your application. Salary: Salaries advertised are for a standard working week of 35 hours unless otherwise stated. Please use this 'Salary Calculator to help you calculate a pro rata salary. Our Staff Values: Our Staff Values are important to us. Candidates will be continuously assessed against our staff values throughout the recruitment process. Where candidates demonstrate views and behaviours that do not meet the standards of our staff values, we reserve the right to reject their application/ registration.

Technical Officer

Overview Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options. Our core values are 'Be open, be compassionate and be bold' and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential. We have an exciting opportunity for a Recovery Coordinator who has the skills and experience to assess and engage with our service users, ensuring that they access the right intervention at the right time, in a way that best meets their needs. Where: This role is based at HMP The Portland, but some work will be required at HMP The Verne Full Time Hours: 37.5 per week Full Time Salary Range: £27,861.26 - £32,002.35 Contract Type: Permanent *Please note: Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours. Responsibilities About the role: <ul><li>Supporting service users from point of entry into the service and through their treatment/recovery journey </li></ul><ul><li>Providing screening, assessment, and recovery planning and onward referral </li></ul><ul><li>Reducing drug and alcohol related harm to service users and the wider community </li></ul><ul><li>Promoting carer, service user and community involvement </li></ul><ul><li>Providing advocacy for access to partnership services </li></ul><ul><li>Working with service users to support social (re)integration, enabling them to lead meaningful and purposeful lives: promoting recovery, resilience, peer support and self-determination </li></ul><ul><li>Research, design and prepare subject matter and materials for groups / pods. </li></ul><ul><li>Deliver structured content within group settings to service users at various stages of recovery </li></ul><ul><li>Engage with debriefing and evaluations with co-facilitators after groups/pods have taken place, reviewing progress and identifying concerns with service users </li></ul><ul><li>Tailor specific workshops around the needs of the service users, such as: anger management, sleep disorders, relationships, etc </li></ul>About you: <ul><li>Have a strong understanding of substance misuse issues and experience of working within a similar field </li></ul><ul><li>Experience of working with groups/pods and managing group dynamics, such as conflict or challenging behaviour. </li></ul><ul><li>Be an excellent communicator, both verbal and written with good IT skills </li></ul><ul><li>Proactive and able to work on own initiative with excellent time management and prioritising skills </li></ul><ul><li>Have a good working knowledge of mental health interventions, services, and good practice </li></ul><ul><li>Be a supportive team player with strong interpersonal skills with the ability to work in partnership with a wide range of professionals, agencies, and internal/external stakeholders </li></ul><ul><li>Ability to manage change successfully in a way that prioritises the needs of service users </li></ul><ul><li>Understand the importance of information governance processes and commit to follow and apply all necessary safeguards </li></ul><ul><li>Seek out learning opportunities to improve and broaden your professional knowledge and skills and to contribute and oversee the learning and development of others </li></ul>What we will give to you: <ul><li>25 days holiday (+ bank holidays) rising by 1 day for each years' service "Capped at 30 days" </li></ul><ul><li>Paid 'Wellness' hour each week along with a 'Wellness' hub and Employee Assist Programme </li></ul><ul><li>Contributory pension scheme </li></ul><ul><li>Several benefits incl. discounts for shopping, cinema, holidays, etc. </li></ul><ul><li>A friendly and supportive team </li></ul><ul><li>Training, career development &amp; progression opportunities </li></ul><ul><li>Generous Refer-a-Friend Scheme </li></ul>Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role. If you require sponsorship, please note that this role is not eligible for a Health and Care Worker visa. You may be eligible for sponsorship under the Skilled Worker route but must meet the minimum salary requirements for the role. You can find out more here Skilled Worker visa: Overview - GOV.UK (<a href="http://www.gov.uk" target="_blank">www.gov.uk</a>) If this sounds like you and you would like to begin your journey with Change Grow Live, then we would love to talk to you. Salary Range (pro rata if part time) CGL points 23 to 28 (£27,861.26 - £32,002.35) ILW / OLW /Fringe N/A - Outside London Weighting Area Closing Date 13/5/2025 If you have any questions on this opportunity that you would like to talk through please contact us using the below details: Haydn Evans | <a href="mailto:haydn.evans@cgl.org.uk" target="_blank">haydn.evans@cgl.org.uk</a> This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

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