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Our Private Sector Housing team seeks to&nbsp;bring about improvements in the conditions and standards of management of private sector housing.&nbsp;You’ll assist the team in achieving this by leading on the delivery on housing enforcement standards to ensure private sector residential accommodation throughout the District meets statutory standards and help to bring about improvements in conditions and standards of management for residents.With your knowledge of Housing legislation, you’ll be comfortable using formal action where necessary, including attending court.&nbsp;You’ll inspect and licence HMO’s in connection with the appropriate licensing schemes and undertake regular inspections of all HMO’s.&nbsp;You’ll be responsible for assessing a variety of properties using Housing Health and Safety Rating System (HHSRS) and interpret the results of these assessments to determine an appropriate course of action to deal with each hazard identified.Your interpersonal skills will be invaluable as you carry out the effective day to day management and maintenance of the Council owned Hever Road Gypsy and Traveller site and its facilities. In addition to this, you’ll also carry out regular inspections of mobile park homes and park home sites in accordance with the relevant legislation and model standards.This role will be based at our Council Offices, Argyle Road, Sevenoaks Kent TN13 1HG. We currently operate a hybrid working model for the majority of our roles where your working time will be divided between the office (2-3 days) and home working (2-3 days).Do you want to know more about the role?&nbsp;Please contact Alison Simmons, Head of Housing, on 01732 227272 for an informal discussion about the role.&nbsp;Do you want to ensure you have the best chance of being shortlisted?Read the Job Description and Personal Specification attached to the role and ensure that your supporting statement explains how you meet the essential requirements as your application will be judged against these criteria.

Senior Private Sector Housing Officer

Play a key role in a holistic programme to deliver a 21st century model estate that is carbon-neutral by 2030 The Role: Join us and a vibrant community at Lancaster West to deliver carbon-neutral estate hand in hand with residents. We are passionate about creating a positive impact on our neighbourhood through a range of sustainability projects including retrofit of social housing, delivering green heat and energy, improving landscape and biodiversity, and facilitating a circular economy opportunities and the adoption of green skills within the community. We’ve reduced carbon emissions on the estate by 24% since 2018; our flagship renewable heat network programme the Notting Dale Heat network has broken ground and the country’s first whole block deep retrofit at Treadgold House is nearing completion. About Us: The Lancaster West Neighbourhood Team is a team recruited in partnership with residents, managing 826 homes across the Lancaster West Estate, as well as homes managed by Grenfell Housing Services. Our work is focused on working with residents to design and deliver excellent housing services, and co-design a 21st century model social housing that is carbon-neutral by 2030. About You: You will be required to embrace a culture of co-design to deliver excellent outcomes for our residents. Above all, you'll be driven by the passion to make a difference, inspire confidence, and be keen to help Lancaster West go carbon-neutral by 2030. If you are eager to play your part, work in partnership with residents, local organisations, and stakeholders to drive change and deliver projects to do with sustainability, we’d love to hear from you. How to apply: You will need to send your CV along with a personal statement (no more than 2 pages of A4) addressing why you are interested in the role and how your qualifications, skills and experience (including any statutory qualifications or skills) meet the job description and person specification to Batool Zalkha <a href="mailto:batool.zalkha@rbkc.gov.uk" target="_blank">batool.zalkha@rbkc.gov.uk</a>

Assistant Project Manager – Heat Networks and Sustainability

The role Supported Housing Manager Location: Spelthorne, Staines, Surrey Salary:£40,131 Permanent, Fulll time About Us Metropolitan Thames Valley Housing has a vision that everyone has a home and the opportunity to live well; that means working with partners to create sustainable and vibrant neighbourhoods where our customers want to live. With 57,000 homes and more than 120,000 residents and customers we have a real opportunity to make that vision a reality. Our people care, dare and collaborate to ensure we achieve this People Powered Living. This role The service is to provide an intensive housing management and resident support service at two of the Council's residential developments on behalf of Spelthorne Council. Both developments are in Stains Surrey. We are seeking an experienced Support Housing Manager with an understanding of the requirements to support homeless adults and families.You will be responsible for day to day running of the service over 2 locations providing an excellent level of customer service and ensuring that all regulatory and contractual commitments are met. Additionally, you will be required to work 37.5 hours over a 7-day week which will include weekends. This should all be evidenced on your CV. What you`ll need to succeed To be successful in the role previous experience of working homeless adults and families is essential. As this is managing two services experience of managing teams is also essential. You will be able to influence the future success of our business and your development. We are therefore seeking individuals with drive and ambition to deliver excellence and support the winning of future business. This is supporting a new team in delivering two new services to customers with a variety of support needs.As the expert in the area, it is essential that you can demonstrate significant knowledge of this customer group and how to positively support a team to deliver the required outcomes. What you need to do now If you`re interested in this role, take a look at the attached Job Description for more details and if it`s the ideal job for you, click `apply now` to forward an up-to-date copy of your CV, or for more information call us now on 020 35353652. Our promise All employment decisions at MTVH are based on business needs, job requirements and individual qualifications, without regard to age, disability, gender reassignment, marital status, pregnancy or maternity, race or religion, sex or sexual orientation. "We are proud to have been recognised by Disability Confident for our commitment to disabled people and those with long term health conditions by providing fair and equal opportunities for all applicants enabling them to fulfil their potential and realise their aspirations." To meet our commitment to providing safe, high quality services to our customers we will complete an Enhanced with Adult Barring level background check with the Disclosure and Barring service, once an offer of employment is made which is paid for by MTVH. You will also be added to the DBS updating service which will be renewed every 3 years Please note :- we do not currently offer visa sponsorship. What's in it for you? Our benefits include:-<ul><li>28 days annual leave plus 8 bank holidays (pro rata for part time) per year </li><li>2 volunteering days per year for things like helping out in local communities</li><li>An additional 'Beliefs day' once a year to have an extra a day off</li><li>Supported family friendly approach with extended parental leave</li><li>Enhanced pension with matched contributions of up to 9%</li><li>Option to buy or sell up to 5 days annual leave per year</li><li>Life assurance cover 3 x your salary</li><li>Cycle2work scheme</li><li>Hybrid Working - Dependent on job role and department</li><li>Health cash plan scheme for your everyday healthcare needs which you can add your family members too</li><li>Tenancy deposit - interest free loan to help with rental deposits and season Ticket loan</li><li>Access to extensive learning and training opportunities with Wisebox platform</li><li>Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues</li><li>Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support</li><li>Employee Assistance Programme- We are committed to the wellbeing of our colleagues and support this as an organisation</li></ul>About us We are committed to developing and implementing or maintaining sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH. Learn more about our benefits and organisation by viewing our attached document Our promise Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively 'Serving people better every day' to educate, support and develop all of our diverse employees and the communities that we serve. We are also part of the disability confident employer scheme. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other's wellbeing. We provide a platform of Network groups for employees to share views, tell us what we're doing well and recommend improvements. We want to create a real sense of community and a workforce who feel that their opinions are valued. Our Networks groups are:-<ul><li>Gender</li><li>Ethnicity</li><li>LGBTQ+</li><li>Disability</li></ul>Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together! We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.

Supported Housing Manager

JOB DESCRIPTION Organisation: London Borough of Waltham Forest Directorate: Place Grade: SO2 Salary: £38,934 - £40,755 Retention Bonus/ Market Supplement: N/A Contract Type: Full time, Permanent Working hours per week: 36 Weeks per year: 52 Application Deadline: 19/12/2024 Proposed Interview Date(s): TBC Reference:1535 About Us: Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work. We are a highly ambitious borough. Driven by culture and the innate creativity of our residents, we have developed new and innovative ways to build our communities. Our Council is relentlessly resident-focused, insight-led, digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents. London Borough of Waltham Forest is one of the Mayor of London's Good Work Standard employers. This accreditation is a proof of our commitment to creating a healthy, fair and inclusive workplace. This includes fair pay and conditions, workplace well-being, skills and progression and diversity and recruitment. About the role: The Community Independent Living Officer is responsible for undertaking housing related support duties in the community across the Borough. Also, to provide a pivotal role to the Rents Team to build a stable and financially inclusive community so that residents engage and access mainstream services to live independently in their neighbourhood &gt;&gt; Click here to download the Role Profile &lt;&lt; Key Responsibilities: <ul> <li>Assist in the provision of housing management services and support to vulnerable residents, their families and carers.</li> <li>Engage with contractors to ensure repairs, building maintenance and planned works are carried out</li> <li>Referrals to and from: third party statutory and non-statutory services: including, social services, and mental health teams. DWP, Police, hospitals, care homes and other relevant agencies</li> <li>Direct contact with members of the public including dealing with challenging situations where influence may be needed.</li> <li>Represent the Independent Living Service at Daily Risk Management meetings and respond to Multi-agency Safeguarding referrals.</li> </ul>Qualifications and Requirements: <ul> <li>GCSE English and Maths or equivalent</li> <li>Experience of working in voluntary or public housing service.</li> <li>Experience of carrying out risk assessments, writing support plans and protecting vulnerable adults and children.</li> <li>Experience of giving complex advice on a range of issues face to face to the public.</li> <li>Experience of coordinating resources and services to assist vulnerable residents.</li> <li>Experience of having worked effectively under pressure, taken responsibility for making significant decisions and organising and prioritizing own workload.</li> <li>Experience of liaising and negotiating effectively with other sections/organizations.</li> <li>Experience of supporting residents claim welfare benefits, apply for backdating claims, sourcing charitable funding for tenancy resettlement and devising household budget plans.</li> <li>Understanding of Housing Management and Neighbourhood Management issues</li> <li>Awareness of the needs of vulnerable tenants including Safeguarding, self- neglect, support planning and risk management.</li> <li>Excellent verbal and written communication skills to write own correspondence and reports using IT packages.</li> <li>Able to promote good resident/landlord relationships.</li> <li>Delivering excellent customer care to ensure our customers are considered at all times to enable LBWF to meet its customer satisfaction targets.</li> <li>Commitment to the Council's Equal Opportunities Policy and acceptance of their responsibility for its practical application.</li> <li>To uphold and comply with the statutory provision of the Health and Safety at Work Act 1974 and any other relevant legislation or Council Policies and Procedures relating to Health and Safety at Work.</li> <li>Attend evening and weekend meetings as and when required.</li> </ul>Desirable Criteria <ul> <li>To have a full driving license, have own transport and be willing to use it for work purposes.</li> <li>The ability to speak another community language.</li> </ul>Terms and conditions: <ul> <li>Satisfactory employment references and CIFAS identity checks; </li> <li>Satisfactory declaration of interest; </li> <li>This role is subject to safer recruitment practices as it involves work with children and/ or vulnerable adults; </li> <li>Satisfactory DBS check; </li> </ul>How to Apply: Interested candidates are invited to submit their applications online by pressing the 'Apply' button below. This includes a supporting statement that outlines to us how your skills and experience make you a good candidate for this vacancy. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. Equal Opportunity Employer: Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population. We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace. The Council is committed to meeting its 4 equality objectives: - Promoting equality of opportunity - Opposing all forms of discrimination, intolerance and disadvantage - Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels. - Providing fair, appropriate, accessible and excellent Services to all. Respecting Diversity is a core Council value. To support the above and reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process, which hides personal information that can identify individuals until their application has been considered for shortlisting. The council also operates a scheme whereby, for jobs graded up to and including scale SO2, internal candidates are considered first. This includes those candidates who self-identify as having a disability for the purposes of the Disability Confident scheme. For more information, please refer to our recruitment and selection policy. For more information on the benefits of working for the Council, please visit <a href="https://www.walthamforest.gov.uk/jobs-and-training/find-jobs-and-other-opportunities/working-us" target="_blank">https://www.walthamforest.gov.uk/jobs-and-training/find-jobs-and-other-…</a>. Contact Information: If you have any questions about this vacancy or the application process, please contact <a href="mailto:Independent.LivingService@walthamforest.gov.uk" target="_blank">Independent.LivingService@walthamforest.gov.uk</a> If you have any technical issues when trying to apply for this post, please contact our Recruitment Team via email at <a href="mailto:recruitment@walthamforest.gov.uk" target="_blank">recruitment@walthamforest.gov.uk</a>. The Council's preference is for online application. However, if you have a disability and are unable to complete an online application, please email <a href="mailto:recruitment@walthamforest.gov.uk" target="_blank">recruitment@walthamforest.gov.uk</a> so we can arrange an alternative application method. Click here for further information on the Human Resources recruitment privacy notice. Equal Opportunities Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population. We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace. The Council is committed to meeting its 4 equality objectives: - Promoting equality of opportunity - Opposing all forms of discrimination, intolerance and disadvantage - Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels. - Providing fair, appropriate, accessible and excellent Services to all. Respecting Diversity is a core Council value. To support the above and reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process, which hides personal information that can identify individuals until their application has been considered for shortlisting. The council also operates a scheme whereby, for jobs graded up to and including scale SO2, internal candidates are considered first. This includes those candidates who self-identify as having a disability for the purposes of the Disability Confident scheme. For more information, please refer to our recruitment and selection policy

Community Independent Living Officer.

Overview Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options. Our core values are 'Be open, be compassionate and be bold' and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential. We have an exciting opportunity for a Recovery Coordinator Group Worker who has the skills and experience to deliver and develop Group/pod work programmes ensuring that our service users access the right intervention at the right time, in a way that best meets their needs. No two days are the same and we treat every person who comes into our service as an individual, so being flexible, curious and a good listener are key. Where: Tower Hamlets Full Time Hours: 37.5 per week Full Time Salary: £27,449.53 - £31,529.41 dependent on experience, pro rata for part time hours Allowances: Inner London Weighting of £4,072.06 per year, pro rata for part time hours Responsibilities About the role: <ul><li>Supporting service users from point of entry into the service and through their treatment/recovery journey </li><li>Tailor specific workshops around the needs of the SUs and monitor group uptake and interest to assist in programme development.</li><li>Reducing drug and alcohol related harm to service users and the wider community </li><li>Promoting carer, service user and community involvement </li><li>Providing advocacy for access to partnership services </li><li>Working with service users to support social (re)integration, enabling them to lead meaningful and purposeful lives: promoting recovery, resilience, peer support and self-determination </li></ul>About you: <ul><li>Have a strong understanding of substance misuse issues and experience of working within a similar field </li><li>Experience of working with groups/pods and managing group dynamics, such as conflict or challenging behaviour</li><li>Be an excellent communicator, both verbal and written with good IT skills </li><li>Proactive and able to work on own initiative with excellent time management and prioritising skills </li><li>Have a good working knowledge of mental health interventions, services, and good practice </li><li>Be a supportive team player with strong interpersonal skills with the ability to work in partnership with a wide range of professionals, agencies, and internal/external stakeholders </li><li>Ability to manage change successfully in a way that prioritises the needs of service users </li><li>Understand the importance of information governance processes and commit to follow and apply all necessary safeguards </li><li>Seek out learning opportunities to improve and broaden your professional knowledge and skills and to contribute and oversee the learning and development of others </li></ul>What we will give to you: <ul><li>25 days holiday (+ bank holidays) rising by 1 day for each years' service </li><li>Paid 'Wellness' hour each week along with a 'Wellness' hub and Employee Assist Programme </li><li>Contributory pension scheme </li><li>Several benefits incl. discounts for shopping, cinema, holidays, etc. </li><li>A friendly and supportive team </li><li>Training, career development &amp; progression opportunities </li><li>Refer a friend scheme and receive £250 in vouchers if candidate is successful. </li></ul>Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role. If you require sponsorship, please note that this role is not eligible for a Health and Care Worker visa. You may be eligible for sponsorship under the Skilled Worker route but must meet the minimum salary requirements for the role. You can find out more here Skilled Worker visa: Overview - GOV.UK (<a href="http://www.gov.uk" target="_blank">www.gov.uk</a>) If this sounds like you and you would like to begin your journey with Change Grow Live, then we would love to talk to you. Salary Range (pro rata if part time) CGL points 23 to 28 (£27,449.52 - £31,529.41) ILW / OLW /Fringe Inner London Weighting (£4,072.06) If you have any questions or concerns on this opportunity that you would like to talk through please contact us using the below details: Summer Brighton | <a href="mailto:summer.brighton@cgl.org.uk" target="_blank">summer.brighton@cgl.org.uk</a> This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

Recovery coordinator

Job Title Neighbourhood Housing Lead Contract Type Permanent Hours Full time Persona Agile (1-2 days office attendance) Patch Location Hackney &amp; Haringey Reporting Office Stratford, London, E15 4PH Salary £34,904 - £38,379 (depending on experience) plus Essential Car User Allowance (if Criteria Met) Closing date for completed applications 10th December 2024 - 23:00 Interviews will be held via Microsoft Teams on a date yet to be confirmed. Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated Role Profile - Neighbourhood Housing Lead.docx Would you like to join our revamped Housing Management Team as a Neighbourhood Housing Lead and help us to deliver an excellent service for residents? This is an exciting opportunity for anyone who is a customer-focused team player. Why choose L&amp;Q? We offer a competitive annual salary and staff benefits package: <ul> <li> Strong family-friendly policies </li> <li> Committed Learning &amp; Development </li> <li> Annual leave starting from 28 days rising to 31 PLUS bank holidays </li> <li> Excellent Pension Scheme - double contribution up to 6% </li> <li> Generous non-contributory life assurance </li> <li> An Employee Assistance Programme </li> <li> Westfield Cash Health Plan </li> <li> Great places to work certified 2023-2024 </li> <li> Best Workplaces for Women </li> </ul>As the Neighbourhood Housing Lead, you'll be responsible for the following: <ul> <li> Supporting the Housing Management team to deliver a reliable, repeatable, and consistent service for residents. </li> <li> You will be key to improving resident satisfaction, building trust, and making sure that residents have a home that they're happy in. </li> <li>You'll be the primary relationship holder with the residents living in homes on your patch. Patches are being designed to align with local authority areas and are expected to cover around 500 - 600 homes.</li> </ul>The successful candidate should: <ul> <li> You should be good at building relationships with people and be able to communicate well with colleagues and residents. </li> <li> You'll be able to problem solve and will pride yourself on your grit and determination. You'll have a can-do attitude and be motivated by keeping promises to residents. </li> <li> You'll be willing to push boundaries and challenge the business where needed to achieve the very best outcomes for residents. </li> <li> You'll have excellent time management skills along with the ability to manage a complex workload whilst adhering to important deadlines. </li> <li> Stakeholder management is also key to this role and an ability to engage with a diverse customer base is essential. </li> <li> Have previous experience </li> <li> Be able to drive and have access to a car for work </li> </ul>Our customers are the most important part of our business and as a member of the Housing Management team, it is vital that you display passion and commitment to lead and deliver an excellent service every time. This will be measured against the high standards and values that we set across the organisation and department. If you are interested in this role and have the experience required, then apply without delay! We are a multi-site organisation, so some roles may require occasional travel between offices, but expenses will be covered. *ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time. At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&amp;Q. More information about L&amp;Q's values can be found on our website and a copy of our behavioural framework can be provided on request. Our commitments: At L&amp;Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success. In addition to our support and training, the successful candidate will have access to our full suite of benefits including 28 days holiday rising to 31 days with length of service, excellent Pension scheme, an employee assistance programme and non-contributory life assurance . For the fifth year in a row, we have been recognised as one of the UK's Best Workplaces for Women in the super large category. We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility. L&amp;Q is a regulated charitable housing association and one of the UK's most successful independent social businesses. The L&amp;Q Group houses around 250,000 people in more than 100,000 homes, primarily across London and the South East. As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&amp;Q Foundation and our skills academy. Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.

Neighbourhood Housing Lead - Hackney & Haringey - 6333

The role Are you seeking a new challenge where you can truly make a difference? If so, Southern Housing has an exciting opportunity for a Scheme Housing Officer to join our team in the Coydon area. Reporting to a Team Manager, you will play a crucial role in providing support to our Schemes. Your responsibilities will include offering a front line service while ensuring the safety and well-management of our schemes to support residents in living independently within active communities in Magdala House, &amp; Badger Court, Rye, Sussex. To excel in this role, you must possess a full clean UK driving license with access to your own vehicle, and be willing to work 5 days a week on schemes, demonstrating an understanding of the diverse needs of older people, exceptional customer service skills, and the ability to work collaboratively under pressure. If you are a proactive, self-motivated individual who thrives on delivering outstanding customer care and can meet deadlines with minimal supervision, we want to hear from you. Don't miss this opportunity to be part of our dynamic team. What you'll be doing <ul> <li>Deliver an effective customer focused housing management and support service working with multi-agency partners which embraces Southern Housing culture, current and future legislation, policy, procedure and best practice.</li> <li>Deliver the service in line with agreed parameters for the role.</li> <li>Conduct assessments of risk and need and provide personalised support to residents.</li> <li>Understand the housing management performance targets relevant to your scheme(s) and take action to contribute to their achievement.</li> <li>Work closely with other agencies to ensure residents are able to access a full range of services and support.</li> <li>Maintain administration systems and databases, processes and accurate records and provide monthly performance reports and information for other reports, as required.</li></ul>What you'll need <ul> <li>Understanding of the diverse needs of older people</li> <li>Able to develop partnership working internally and with other agencies to generate effective solutions to problems</li> <li>Ability to manage time &amp; tasks effectively, work well under pressure both individually and in a team</li> <li>Customer-focused and experience of providing excellent customer care</li> <li>Able to work flexibly and can prioritise work to meet deadlines and able to work under pressure with minimum supervision</li> <li>Able to receive and respond to customer feedback and complaints professionally at all times</li> <li>A commitment to taking personal responsibility for sharing information</li></ul>In your supporting statement, it is important that you address how you meet each of the above criteria providing real examples. Closing Date: 22nd December at 23.59 Please note, we reserve the right to close this vacancy early should we receive a high volume of applications About us At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own!We also understand the difference that safe, secure, and affordable homes can make to people's lives. A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too. What's in it for you Pension Life assurance Healthcare cash plan Eyecare &amp; dental Birthday leave Retailers discounts Cycle to work Buy &amp; sell annual leave Season ticket loan In-house academy &amp; career development Flexible working Inclusion &amp; Diversity We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it's about celebrating differences of thought, opinion, experience and perspective of each individual. We're all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.

Scheme Housing Officer

Housing Support Officer Have you got the passion and resilience to support and empower Transform clients to develop their independence and daily living skills? Housing management activities form part of this role, along with supporting clients daily, to empower them to resolve their problems to reach positive outcomes. If you have relevant experience of working with vulnerable people or have transferable skills, we would like to hear from you. If you'd like to work for us but have no previous experience? That's fine, as training will be provided. Salary - £26,000 + benefits Location - Farnham Full time - 39 hrs per week It is essential that you have a full valid driving licence and use of your own car for business purposes. Successful candidates will be required to complete an Enhanced DBS check. About you You will be reflecting Transform's values in everything you do, as part of our team you will act as a keyworker to named clients, and support clients to achieve their goals and live as independently as possible, whilst ensuring they are safe and able to manage risks appropriately. A little more about your core tasks as a Housing &amp; Support Officer: <ul><li>Ability to develop non-judgmental professional relationships with clients </li><li>The ability to manage your own time, delivering outcomes, meeting deadlines</li><li>Computer literacy (Excel, Word, Outlook and the Internet) </li></ul>Tick most of the boxes but not all? The best candidate rarely does. So, if you are excited by the role and can do most of what we are looking for, go ahead and apply; you could be exactly who we need. For an informal discussion about the role please email Holly at <a href="mailto:hwright@transfromhousing.org.uk" target="_blank">hwright@transfromhousing.org.uk</a> to arrange a call to discuss the post further or apply directly. About Transform Housing &amp; Support We believe that everyone should be able to live independent and fulfilling lives. We provide housing and support for many socially excluded and vulnerable people across Surrey, parts of Berkshire, West Sussex and the London Borough of Sutton. Why work at Transform Transform is a place where all colleagues are valued. We want to make sure colleagues have the flexibility they need to balance their personal lives and do well at work. We focus on outcomes and are open to different ways of working including flexible hours where possible. Our benefits are great too and include: <ul><li>28 days annual leave per annum, plus bank holidays (pro rata for part time) </li><li>An additional 1 day (pro rata) per annum wellbeing day </li><li>A defined contribution pension scheme </li><li>Training and development opportunities </li><li>Interest-free staff loans </li><li>Flexible working options </li><li>The opportunity to buy or sell up to five days annual leave per holiday year </li><li>Life assurance cover </li></ul>Other things you need to know At Transform we celebrate diversity and know that it is critical for our success. We work hard to make sure we're inclusive, so we want to hear from anyone who is great at what they do and who shares our values. If you need any adjustments during the application or selection process so you can do your best, just let us know. We will be happy to help. We review CVs as we receive them and interview as soon as we have applications that look like a good match, so apply as soon as you can to avoid missing out.

Housing Support Officer

The Vacancy Here at Wates, we have an opportunity for a Resident Liaison Officer to join our Wates Living Space Planned Maintenance Team in the South East London &amp; Kent region. We are ideally looking for someone living locally as travel to the office and surrounding areas is required in order to fulfil this role. You will be working with one of our social housing partners where client and customers relationships is key so we are looking for someone with strong interpersonal skills. The key focus for this role will be to liaise with tenants and project staff regarding cyclical works to ensure a safe and secure environment and to support the operational team in delivering the cyclical and planned works programme for the term of the contract. Key Accountabilities will include: <ul> <li>Support the lead supervisor in the construction of programme of works per annum as well as the operational team in the delivery of programmes on time, of good quality and value for money</li></ul><ul> <li>Ensure effective communication with all stakeholders and attend and organise regular progress meetings</li></ul><ul> <li>Give clear understanding of works to occur to the tenants and issue notices for access informing the site team of any reasonable adjustments required</li></ul><ul> <li>Maintain a complaints procedure and deal with disputes and damage claims.</li></ul><ul> <li>Attend community events organised</li></ul><ul> <li>Report all defects to Project Lead and advice on any trends (common defects)</li></ul><ul> <li>Continually check that our promises are being delivered</li></ul>Work for Wates Wates is one of the UK's leading family-owned development, building and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment. We are driven by our purpose, 'reimagining places for people to thrive' and our three promises: Thriving places - working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity. Thriving planet - protecting nature and taking action on climate change by collaborating and innovating with our partners. Thriving people - creating opportunities and relationships so that everyone who works for and with us feels included, invested in, and treated with care. We are proud to be recognised as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background. Awards BEST PROJECT Inside Housing Development Awards WINNER 2022 Construction News Awards Winner GOLD AWARD Investors in People 2022 GOLD AWARD Considerate Constructors Schemes (CCS) National Site Awards TOP 50 EMPLOYERS 2022 Top 50 Employers for Women WINNER 2022 Working Families Best Practice Awards

Resident Liaison Officer

We are looking for a suitably skilled and experienced person to join our busy and demanding Home Ownership Service team (HOS). You will be responsible for undertaking the accurate calculation, construction and issue of all service charges (and any other property charge), including both annual and major works charges, relating to HOS functions. You will also be responsible for undertaking all statutory and other consultation in relation to these charges and to maximise income to the service and the Directorate by the capture of all relevant costs. You should have: <ul> <li>Significant knowledge and experience of legislation relating to leasehold management.</li> <li>Excellent customer service skills.</li> </ul> <ul> <li>Proven ability to effectively prioritise and meet deadlines particularly when faced with changing priorities.</li> </ul> <ul> <li>Experience of producing accurate reports and information on service statistics and ensuring compliance with performance targets.</li> </ul> <ul> <li>Experience of and ability to inform and advise on complex leasehold issues, to leaseholders, other council departments, senior management and Members.</li> <li>Ability to communicate effectively to a very high standard, verbally and in writing.</li> </ul>For an informal discussion about this opportunity, please contactSandra Adetosoye; <a href="mailto:sandra.Adetosoye@royalgreenwich.gov.uk" target="_blank">sandra.Adetosoye@royalgreenwich.gov.uk</a> . If you require any assistance in viewing or accessing this opportunity, please contact <a href="mailto:recruitment@royalgreenwich.gov.uk" target="_blank">recruitment@royalgreenwich.gov.uk</a> or call 020-8921-8977 Diversity Statement: Royal Borough of Greenwich values the diversity of its community and aims to have a workforce that reflects this. We therefore encourage applications from all sections of the community. High Volume Applications: Royal Borough of Greenwich reserves the right to close any vacancy earlier than the advertised closing date should there be a high volume of applications received. Advert Close: All vacancies close at midnight unless otherwise stated. How Applications are Scored: Each application is scored according to how well the supporting statement addresses each point on the Person Specification for the role. Candidates will be short-listed for interview on the extent to which they meet the specific points within the Person Specification. The Person Specification is supplied with the job advert. When completing your application, please use the supporting statement section to tell us how you meet each of the points on the Person Specification. We need to have this information in order to consider your application. Salary: Salaries advertised are for a standard working week of 35 hours unless otherwise stated. Please use this 'Salary Calculator to help you calculate a pro rata salary. Our Staff Values: Our Staff Values are important to us. Candidates will be continuously assessed against our staff values throughout the recruitment process. Where candidates demonstrate views and behaviours that do not meet the standards of our staff values, we reserve the right to reject their application/ registration.

Service Charge Officer

Job Description Discover yourself in Lewisham where what you do makes a difference to our vibrant and culturally diverse communities! We have a rich history of welcoming people from all over the world and are proud to be recognised as the UK's first Borough of Sanctuary, for our work in championing the rights of refugees and migrants. Introduction At Lewisham Council, we believe in building on potential. As a Home Ownership Officer, your ability to proactively manage a variety of Right to Buy and home ownership functions within procedural &amp; legislative deadlines could have a real impact on people's lives. We aim to provide a better experience and more opportunities for residents, communities - and the dedicated people who join our growing team. What's the role? As a Home Ownership Officer, you will be responsible for providing a high quality, customer focused and responsive service to Lewisham Homes homeowners. If successful, the main duties of your role will be: • Proactively manage a variety of RTB and home ownership functions within procedural &amp; legislative deadlines and keep up to date with relevant legislation and good practice issues relating to the role. • Build good working relationships with the local Tenant and Residents' Associations. Attend court of hours meetings as required. • Respond to correspondence and complaints and provide drafts for member's enquiries and take legal action as necessary (attend court and tribunals as required). • Investigate complex cases, work collaboratively with other departments, partners and stakeholders to ensure multi agency responses to complex cases and carry out home / estate visits / inspections in a lone working capacity as required. What's in it for you? Excellent training and development opportunities, plus a range of benefits including: <ul> <li>Generous holiday allowance </li> <li>Local Government Pension scheme </li> <li>Flexible working and family friendly policies </li> <li>Season ticket and bicycle loans </li> <li>A range of staff discounts including local subsidised gym memberships </li> <li>Supportive staff networks</li></ul>What we're looking for You are flexible and have excellent peoples' skills. You will have an eye for accuracy and attention to detail. You will be keen to resolve enquiries and have good collaboration skills liaising with residents and other areas of the business. You are proactive and have experience of managing leasehold issues as well as having great people skills. Location The job is primarily based in Laurence House, 1 Catford Road, London SE6 4RU, but we operate a hybrid approach where you will be required to work both in the office and from home on a regular basis. The recruitment process is anonymous and we don't accept CV's. Applicant handbook - please read the guidance in this handbook when applying. It is essential that you complete the application fully and that your supporting statement covers how you meet each of the person specification criteria listed. For an informal discussion about this job, please contact: Glenda Omogbai - <a href="mailto:HOS@lewisham.gov.uk" target="_blank">HOS@lewisham.gov.uk</a> Please click here to view the Job Description and Person Specification Salary £39,150 - £40,344 per annum (SO1) N.B: All appointments will be offered at the minimum spinal column point (SCP) for the grade of the role. The only exception to this will be when matching current salary (up to the maximum of the scale), which is subject to evidential proof. Diversity Lewisham Council is a Disability Confident employer. We welcome and encourage job applications of all abilities. If you require any reasonable adjustments in the application or interview, please contact the lead contact on this advert. We will make reasonable adjustments to make sure our disabled applicants and those with health conditions are supported throughout our recruitment process. We support the access to work scheme, further details are available at <a href="http://www.gov.uk/access-to-work/apply" target="_blank">www.gov.uk/access-to-work/apply</a> The Council has a dedicated employment support service, Lewisham Works, which offers Lewisham residents guidance in relation to applying for jobs. If you want to join Lewisham Works, please email <a href="mailto:JobsAndSkills@lewisham.gov.uk" target="_blank">JobsAndSkills@lewisham.gov.uk</a> and an advisor will be in touch with you. The Council reserves the right to close adverts early if there is a large response. Let's stay connected, follow us on social media: LinkedIn Facebook Twitter Instagram

Home Ownership Officer

Salary Range: £28,000 - £30,000 gross per annum including car allowance, fuel card is provided on top Contract type: Employment, permanent, full-time role Location: Southwest London We are seeking an enthusiastic, proactive, and experienced Resident Liaison Officer with excellent communication and customer service skills. In this role, you will focus on minimizing disruption to residents, gaining access to units, and establishing relationships with all parties to ensure a smooth process during projects. As the main point of contact between the projects team and residents, you will take the lead in resident liaison work. Your responsibilities will include building and maintaining trusting relationships with residents, ensuring they are kept informed about all planned works, and promptly and professionally addressing any queries. Main Objectives of the Resident Liaison Officer role: <ul><li>Communicate with residents to organise property visits</li><li>Regularly visit residents' homes to conduct property surveys and establish what type of refurbishment work needs to be done</li><li>Be the bridge that minimises disruptions and ensures projects proceed seamlessly, generating resident satisfaction and loyalty</li><li>Collaborate with the site team to ensure that the refurbishment work required gets done based on the agreed timelines</li><li>Handle complaints patiently and efficiently </li><li>Keep project trackers updated in line with the program of works </li></ul>Do you have what it takes? <ul><li>Driving license and access to own vehicle</li><li>Customer focused mindset</li><li>Generally IT-minded, comfortable with the full Microsoft package</li><li>Problem-solving skills, to allow you to deal with complaints and challenges in a calm and professional manner</li><li>Excellent communication skills</li><li>Timekeeping and reliability</li><li>Prioritisation skills and flexibility are required to meet commitments and deadlines</li><li>Organised and excellent administration skills</li></ul>Desirable qualifications but not essential: <ul><li>Health &amp; Safety Awareness</li><li>First Aid qualification</li></ul>Why work with us? Here are some of the brilliant benefits you could get as a Resident Liaison Officer: <ul><li>23 days of holiday per year, excluding Bank Holidays (+ get more days with length of service)</li><li>Up to £2,000 reward for successful recommendationsas part of our referral scheme</li><li>Significant savings on daily shopping through our benefits portal</li><li>A welcoming office, snacks, beverages, friendly colleagues and team socials throughout the year</li><li>A supportive culture and a great team with exceptional talent and experience</li><li>Trained Mental Health First Aiders support</li><li>Annual training budget so you can focus on your personal and professional development and much more...</li></ul>About us: At PiLON, we're more than just a business. We are a trusted name in construction, known for our reliability and dedication to quality of works. Specialising in planned maintenance and refurbishments within the social housing sector, we're excited to welcome you to our rapidly-growing team. Apply today for an opportunity to create lasting legacies together! Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. Taking our commitment to diversity seriously, we are proud members of the Black Professionals in Construction Network, a leading organisation focused on promoting inclusion in the built environment sector. If you are driven, reliable and you aspire to make a meaningful impact, we want to hear from you. In return, you can expect support in achieving both your personal and career aspirations, as you'll work with a team that has a strong sense of motivation and pride in what we deliver.

Job Description Job Title: Night Support Assistant Contract Type: Permanent Salary: £24,627 per annum, plus 10% night shift allowance Working Hours: Full Time 37.5 hours per week Working Pattern: 4 nights on 4 nights off Location: Old Tea Warehouse, High Wycombe If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as a Night Support Assistant This role is based at Old Tea Warehouse in High Wycombe. Old Tea Warehouse is a medium-high risk supported accommodation service for vulnerable customers aged 18-55. This is a fast-paced, dynamic environment where customers have experienced homelessness and may have complex needs such as substance misuse, mental health, history of offending, etc. Working collaboratively as part of a committed team to deliver an outstanding service during the night. You will assist the support team in putting customers first and empowering them to achieve their goals and aspirations which will include a range of tasks that contribute to the safe and effective delivery of the day-to-day service. About you We are looking for someone with: <ul> <li>An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs including personal experience of homelessness, rough sleeping, mental health issues or substance misuse</li> <li>Experience of working in a team and communicating positively with other people </li> <li>Ability to organise tasks and plan accordingly whilst dealing with people</li> <li>Basic administrative and IT skills maintain records</li> <li>Experience of working with vulnerable and diverse customer groups or individuals with complex needs would be an advantage</li></ul>Interviews will take place January 2025. Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: <ul> <li>Competitive pay &amp; generous pension </li> <li>28 days holidays plus bank holidays</li> <li>Flexible working options available</li> <li>Investment in your learning, personal development and technology</li> <li>A wide range of benefits</li></ul>Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to avoid disappointment. Role Profile We use Psychologically Informed approaches and Trauma Informed Care principles to support our customers to make positive choices, develop new ways of thinking and take steps towards independence, by: <ul> <li>Assisting in the planning and delivery of a range of personalised support and move-on plans</li> <li>Understanding the risk management process and assisting the team to organise and undertake regular reviews of support and risk</li> <li>Inspiring and motivating customers to meet agreed outcomes and develop life skills. </li> <li>Assisting customers with day-to-day support and tenancy-related matters</li> <li>Assisting the team to identify and promote opportunities for employment, education and training and support customers to access them</li> <li>Signposting customers to appropriate external support services, such as food banks and other community resources</li> <li>Supporting customers to be 'tenancy ready', enabling successful move on</li> <li>Supporting customers to be financially independent through budgeting plans and maximising income.</li> <li>Supporting and monitoring customers' healthcare needs, ensuring appropriate contact with healthcare professionals </li> <li>Empowering customers to move towards self-management of their medication by following Riverside's medication procedure</li> <li>Maintaining and updating clear, accurate and strengths-based records on the appropriate digital platform</li> <li>Assisting in the promotion of customer involvement and consultation</li> <li>Assisting with the delivery of a range of group work sessions</li></ul>Deliver a support service: <ul> <li>Support the delivery of the referral process for new customers</li> <li>Contribute to the delivery of a housing management service, including income collection and providing customers with tenancy-related support</li> <li>Work with customers to maintain a safe environment, including reporting any repairs or health and safety concerns</li> <li>Clean and prepare customer rooms as appropriate</li> <li>Resolve difficult and challenging situations in a sensitive and informed way, balancing the needs of the individual with the safety of the service</li> <li>Ensure customer safety by following local safeguarding procedures, recognizing and acting on any risks and escalating appropriately</li> <li>Contribute to and maintain local partnerships to ensure availability of a holistic range of support for customers</li> <li>Carry out day-to-day administration and operational duties</li> <li>Maintaining and updating financial administration systems including rent accounts, invoices, petty cash and banking</li> <li>Assist in collating and submitting information returns on funding, health &amp; safety and performance</li> <li>Act as point of contact on the phone, reception and deal with a range of enquiries</li></ul>Other Information <ul> <li>You will be required to work flexible hours to meet customer and business needs, which may not include normal office hours</li> <li>Use the Lone Worker system as and when necessary</li> <li>Ensure customers are safe at all times - carrying out all of your duties within Riverside's Policy and Procedure Policy and Procedure framework e.g. health &amp; safety, safeguarding, dignity at work, GDPR opportunities, cash handling, etc</li> <li>Deliver your role in line with Riverside company values - "Our Riverside Way"</li> <li>Participate in team meetings, attend regular supervisions and reflecting practice sessions</li> <li>Undertake regular training and take responsibility for continuous development to enable you to deliver your role safely</li> <li>From time to time you may be required to undertake additional duties and responsibilities in consultation with your Line Manager</li></ul>Person specification Essential <ul> <li>An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs</li> <li>Experience of working in a team and communicating positively with other people </li> <li>Experience of being able to organise tasks and plan accordingly whilst dealing with people</li> <li>Be a team player with a caring, empathetic, flexible and have a resilient, can-do attitude.</li> <li>Able to use initiative and have confidence to make decisions</li> <li>Basic administrative and IT skills maintain records</li></ul>Desirable <ul> <li>Experience of working with vulnerable and diverse customer groups or individuals with complex needs</li> <li>Personal lived experience of either homelessness, rough sleeping, mental health issues or substance misuse</li></ul>

Night Support Assistant (Supported Housing)

Job Advert Tenancy Coordinator Hours: 40 hours a week, Monday to Friday (Hybrid working after settling in period) Location: Tower Bridge Salary: £26,000 - £31,000 + 5% commission (DOE) We are looking for an exceptional Coordinator to contribute to the smooth and efficient running of the department, assisting the team in effectively executing administrative aspects of tenancy associated administration. This will include new deals, change of sharers, renewals and tenancy terminations. Main Duties: • Preparation of tenancy agreements and other associated documentation within specified time frame • Dealing with basic / standard client and tenant queries. • Referring complex negotiation queries promptly to the relevant negotiator/Tenancy Consultant • Notifying team leader / head of department of any negotiation or compliance issues • Regular review of lettings processes to ensure these are followed at all times • Awareness and application of non-standard tenancy processes: third party deposit payer, landlord own deposits, landlord own agreement, deed of assignment etc • Monitoring of right to rent documentation and ensuring time limited visas are recorded for re-checks Attributes: • Proactive, highly motivated and confident • Strong organisational, time management and customer service skills • Ability to work as part of a team - both tenancy services team and also branches • Good working knowledge of lettings and tenancy legislation and contract requirements About The Company Chestertons: Established for over 200 years, Chestertons is a successful London-based estate agency with over 30 branches across the capital. We are a highly-respected authority on London property and take pride in our reputation as an innovative and dynamic business. Campions: Campions is one of the fastest growing sales and lettings agency groups in the UK. It currently includes the Chestertons, Chase Buchanan, Retirement Homesearch and Campions Lettings &amp; Management brands which collectively sell, rent and manage thousands of properties across the country every year. Perks That Make a Difference: Benefits: Employee assistance programme, competitive holiday allowance + public holidays, charity matching and payroll giving, contribution towards eye care tests, annual flu vaccination vouchers, birthday leave, health cash plan plus a range of other additional benefits that are linked to specific job grades. We are an equal opportunities employer, we welcome applications from everyone who is excited by the opportunity to join us. At Campions, we are committed to creating a diverse and inclusive workplace. We will thoroughly consider all applications without attention to ethnicity, religion, sexual orientation, gender, identity, family or parental status, national origin, veteran status, neurodiversity status, or disability status.

Tenancy Coordinator

Operations Manager (Buckinghamshire) Learning Disabilities Are you looking for flexible part time hours in a managerial role? We have a rare opportunity for a Operation's Manager to join our team in Buckinghamshire! 22.5 hours per week - £25,554 per annum - With the flexibility of Working over 3,4 or 5 days a week. Who We Are Hightown is more than just a housing association; we're a community-driven organization committed to providing essential support and care to those who need it most. With nearly 9,000 homes under our management, primarily in districts such as Dacorum, St Albans, and Watford, we're proud to employ over 1,000 staff members who share our vision of creating thriving, inclusive communities. About the Role As a Care and Supported Housing (C&amp;SH) Operations Manager, you'll play a pivotal role in our middle management team, overseeing the day-to-day operations of services in High Wycombe. Overseeing 2 supported living schemes, your responsibilities will be diverse and impactful. Your primary objective will be to ensure our services remain flexible, responsive, and aligned with the evolving needs of the people we support, ensuring the people we support have a good quality of life. Key Responsibilities Regulation: <ul> <li>Ensure compliance with the Care Act 2014 and relevant regulatory frameworks.</li> <li>Maintain adherence to National Standards for semi-independent provision.</li> </ul>Support Services: <ul> <li>Deliver high-quality, person-centred care and support services.</li> <li>Champion positive risk-taking cultures and promote independence.</li> <li>Facilitate effective communication with people we support and stakeholders.</li> </ul>Service Development: <ul> <li>Drive the development of new services and transformation initiatives.</li> <li>Foster key relationships with commissioners and regulatory bodies.</li> </ul>Staff Matters: <ul> <li>Lead recruitment, induction, and development of staff members.</li> <li>Promote a culture of learning, reflection, and continuous improvement.</li> </ul>Management: <ul> <li>Develop annual plans and uphold organizational policies and procedures.</li> <li>Conduct audits and implement quality improvement measures.</li> <li>Ensure compliance with contractual and regulatory requirements.</li> </ul>Leadership: <ul> <li>Excellent leadership and change management skills.</li> <li>Exceptional communication and interpersonal skills.</li> <li>Ability to inspire, motivate, and develop a team.</li> <li>Strong problem-solving and decision-making abilities.</li> <li>High level of organisational and time management skills.</li> </ul>Premises: <ul> <li>Oversee maintenance, health, and safety concerns.</li> <li>Manage service finances and procurement processes.</li> </ul>Records, Reports, and Administration: <ul> <li>Maintain accurate records and produce clear reports.</li> <li>Ensure compliance with organizational key performance indicators.</li> </ul>Special Conditions of Service <ul> <li>Flexibility in working hours, including evenings, bank holidays, and weekends if required.</li> <li>Participation in an on-call rota.</li> </ul>Why Hightown? At Hightown, we're committed to fostering a supportive and inclusive work environment where every team member is empowered to make a difference. When you join us, you'll become part of a dedicated team that values collaboration, innovation, and compassion. Plus, with opportunities for professional development and career advancement, your potential for growth knows no bounds. The Benefits: In return for your hard work and commitment, we offer a benefits package which includes: <ul> <li>Generous annual leave allowance of 33 days per year, including statutory bank holidays, rising to 35 days with service</li> <li>£25,554 per annum for a 22.5 hour a week contract</li> <li>Regular support from your line manager and colleagues</li> <li>Annual bonus based on satisfactory performance</li> <li>Monthly attendance bonus on top of your basic salary</li> <li>Annual salary and cost of living review</li> <li>Commitment to health and wellbeing with the Five Ways to Wellbeing</li> <li>Ongoing professional development and support to deliver outstanding support</li> <li>Workplace pension scheme and life assurance of three times your annual salary</li> <li>Refer-a-friend scheme: Earn a £130 bonus for each friend you refer to work for us</li> <li>Friendly and supportive team environment</li> <li>Employee assistance helpline</li> <li>Mileage paid for car usage</li> <li>Fully paid DBS</li> </ul>How to Apply If you're ready to embark on a rewarding career journey with Hightown, we want to hear from you! To apply for the Care and Supported Housing Operations Manager role, please click the link or visit our website and submit your application today. Join us in our mission to empower individuals, build stronger communities, and create lasting change. Together, we can make a real difference in the lives of those we serve. The advert may be closed early should we find a suitable candidate Appointment to this position will be subject to satisfactory right to work, enhanced DBS, reference and medical checks. To stay safe in your job search we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the SAFERjobs website for information on common scams and to get free, expert advice for a safer job search. We are an Equal Opportunities &amp; Disability Confident Employer.

Operations Manager - Care & Supported Housing

We are Hestia. We make a difference. At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. We provide a range of services, including Domestic Abuse support, Modern Slavery assistance, Mental Health &amp; Complex Needs care, and Criminal Justice. Our mission is to empower individuals to rebuild their lives and achieve independence. The service you will work in.... Hestia's Housing Services Department is a team of staff who assist with accommodation services, with targeted support to persons with mental health needs. Each role has a small patch from 50-140 units within a geographical area. The size of the the patch to manage allows us more time to offer further services for the assessment and service user finance management. A day in this role looks like.... As a Housing Management Officer at Hestia, you will play a crucial role in our Housing Services. Your contributions will directly influence the lives of our service users, guiding them towards a path of empowerment and independence. A day will never look the same and some of the things you can expect to do/be responsible for are: <ul> <li>Manage an allocated patch of properties for housing management functions.</li> <li>To ensure the housing management functions of health and safety of the property, maintenance and voids control, are kept according to policy.</li> <li>Management of service users rent/charges collection, arrears avoidance control, debt management.</li> <li>Under the direction of your line Manager, liaise with partner Registered Providers, ensuring adherence to Management Agreements.</li> <li>Agreement sign ups and exit meetings with service users.</li> <li>Management of service users DWP, Revenue and Benefits.</li> <li>Working with the Rents team to ensure new service users have their rent accounts established.</li> <li>Supporting new service users to apply for welfare benefits, including housing benefit and establish personal charge payments.</li> <li>Undertaking any necessary legal action, including leading on the pre action protocol.</li> <li>Providing weekly/monthly/quarterly performance reports to your line Manager.</li> <li>Undertake daily/weekly/monthly building health and safety.</li> <li>Oversee and follow up on any repairs reported by staff and service users.</li> <li>Ensure that any repairs are actioned within the relevant timescales, keeping service users and support staff aware of progress and maintain records.</li> <li>Working in partnership with support workers, Local Authorities and referrers.</li> <li>Maintain the safety and security of the building, including leading on the completion of property risk assessments.</li> <li>Work with the support workers to develop a psychologically informed environment.</li> <li>Develop supportive and positive relationships with service users and colleagues.</li> </ul>Why Hestia? Joining Hestia means more than just a job; it's an opportunity to be part of something bigger. We offer a supportive, inclusive and resolution driven work environment where your contributions are recognised and valued. As a member of our team, you will have the chance to grow both personally and professionally while making a lasting impact on the lives of those we serve. We are looking for candidates who bring a combination of passion, expertise, and dedication to the table. To excel in this role, you should possess: <ul> <li>An in-depth understanding of all aspects of housing management.</li> <li>DWP, revenue and benefits legislation knowledge.</li> <li>Rent collection and arrears recovery management, plus an understanding of the pre action protocol.</li> <li>An understanding of civil options available to ensure the safety of the building.</li> <li>Knowledge and experience of move on options for people living in supported accommodation.</li> <li>Computer literate with the ability to use electronic recording systems to accurately record data.</li> <li>A strong sense of accountability.</li> <li>An ability to lone and self-manage their own time.</li> <li>A high standard of written and spoken English.</li> <li>Numerate with the ability to analyse and present financial data to a range of audiences.</li> <li>Strong IT skills.</li> <li>Ability to achieve objective through working in partnership with internal and external stakeholders.</li> <li>Able to work sensitively with service users.</li> <li>Able to visit accommodation sites to carry out service user meetings.</li> <li>Knowledge and understanding of mental health issues, drug and alcohol dependency and young persons support. </li> </ul>Our commitment to Equality, Diversity, and Inclusion Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation. We are a disability confident employer Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us. Safeguarding Statement Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia. We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered. Documents <ul><li> Housing Management Officer - Housing - Brent.pdf (197.91 KB) </li></ul>

Housing Management Officer

Job Title:Tenancy Manager Location:Crowthorne House (2 days from home) Brand: LRG Salary:£25,000-27,000 basic plus £1k objective bonus (£250 quarterly) Hours:08:30am - 17:00pm About Leaders: Leaders Romans Group, is a well- established and reputable property group across the UK. With a history rooted in proving exceptional property services, Leaders has earned a commendable reputation for its commitment to professionalism, client satisfaction and expertise in the property market. Job Summary and key responsibilities: Reporting to the Head of Tenancy Management, LRG are seeking a Tenancy Manager to join a dedicated and dynamic new team based inCrowthorne House, Wokingham.You will play a pivotal role in ensuring our customers receive the highest level of service and support. You will act as a point of contact for our non-managed landlords, assisting them with inquiries, booking check out and compliance appointments, assisting with the end of tenancy deposit administration, and ensuring a smooth process throughout the tenancy from beginning to end. Key Responsibilities: <ul> <li>You'll be expected to provide excellent levels of both telephone and written communication.</li> <li>To ensure Non managed check out process is followed and communication is sent out within company process via the Depositary site</li> <li>Working to ensure that all mandatory compliance / legislation is in place where landlords have requested we organise this, if this has not occurred to ensure that company process has been followed</li> <li>Booking check out appointments, and communicating the end of tenancy process with non-managed Landlords and Tenants</li> <li>Placing calls to all non-managed landlords and tenants 2 weeks prior to vacation to ensure they understand the check out process and time frame</li> <li>Dealing with non-managed deposits that are part of the No Deposit Scheme</li> <li>To work with the team leaders, head of centers and branch network to understand the reason for any lost units</li> <li>To maintain high levels of communication to internal and external customers</li> <li>To act as a consistent contact point for our non managed clients</li> </ul>What are we looking for: <ul> <li>Excellent communication, written and verbal</li> <li>Professional telephone manner</li> <li>Organisational skills, time management and attention to detail</li> </ul>What we can offer you: <ul> <li>Proven track record for career growth and advancement within the company</li> <li>Market leading training and ongoing professional development</li> <li>Access to a diverse portfolio of properties</li> <li>Supportive and collaborative team environment</li> </ul>Benefits: <ul> <li>Competitive base salary and additional incentives</li> <li>Quarterly and yearly awards including trips abroad</li> <li>Salary sacrifice pension scheme</li> <li>Generous Holiday allowance, increasing by 1 day per year based on service</li> <li>Excellent Parental leave and newly introduced Fertility policy</li> <li>Staff discounts</li> </ul>Leaders Romans Group are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the Real Estate Industry. Leaders Romans Group does not engage the services of Recruitment agencies for the purpose of hiring. All job openings are managed directly by our Internal Recruitment team. We do not accept unsolicited CVs or candidate referral from Recruitment agencies, and any such submissions will not be considered. Department Property Management Locations Crowthorne House Wokingham Remote status Hybrid Remote Yearly salary £25,000 - £27,000 Employment type Full-time Driving Licence Required No

Tenancy Manager

Location London Hybrid Working The Division The firm's national Housing Management team carries out a full range of work for its housing association, local authority and co-operative clients from across the voluntary, public and private sectors. The Role and Responsibilties We have an exciting opportunity for a Housing Management Associate to join our team. The role will involve responsibility for your own caseload, with some support available from Paralegals as well as working closely with the Partners and other Lawyers. For those of you who have an interest in growing business from existing clients as well as targeting and attracting new clients there could also be an opportunity to develop this. Skills and Experience The successful candidate will be someone who can work closely with clients, provide first class practical advice and who is technically proficient in housing management work. Prior experience in running a high quality litigation caseload, anti-social behaviour, residential possession claims, civil injunctions and housing disrepair will be highly regarded. Capsticks is an inclusive employer At Capsticks we value diversity and we are committed to creating an inclusive and supportive working environment where everyone is able to be themselves and reach their full potential. Capsticks is committed to providing equal opportunities for all and therefore we welcome the unique contributions that you can bring in terms of your education, background, culture, ethnicity, race, nationality, sex, sexual orientation, gender identity, age, disability, neurodiversity, religion and beliefs. We will make reasonable adjustments to our application and interview process to ensure that you have the best chance of success. We understand that there's not a "one size fits all" approach to adjustments so our team will work with you individually to understand more about your requirements.

Associate - Housing Management

Housing Officer (Estates) Grade I Salary £33,366- £37,035 pro rata per annum Hours: 18.5 per week Contract: Permanent Location: Mercury House, Richmond Social Housing creates accessible and affordable housing for those most in need. It offers people security of tenure and provides a foundation to put down roots, plan for the future and make a house a home. The Housing team are responsible for delivering the Council's statutory housing functions, including the allocation and management of the Council's housing stock, the monitoring and recovery of housing related debt and tenant engagement responsibilities. The postholder will be working as part of a small team of housing professionals committed to providing a high quality housing management service to a defined area of North Yorkshire. The postholder will be required to work in partnership with both internal teams and external partners in the delivery of the job requirements. Some of the key job roles will include the allocation and management of council housing, monitoring introductory tenancies, which may include court attendance, dealing with breaches of tenancy, promoting tenant involvement, and liaising with other services and external agencies. The job holder will be expected to undertake other duties and responsibilities relevant to the nature and scope of the post. This post involves spoken communications, so a confident use of English language is required. Key Dates: Closing Date: 10/12/2024 Interview date: w/c 16/12/24 Interview location: TBC Key Documents: Job Description Total Rewards Postholders are subject to employment clearances to meet Baseline Personnel Security Standards which includes identity, employment history, right to work, time spent abroad and unspent criminal record (basic DBS) vetting. NYC are committed to directly recruiting staff and will not accept applications nor services from agency suppliers in respect of our vacancies. We are committed to meeting the needs of our diverse community and aim to have a workforce reflecting this diversity. We are also committed to safeguarding and promoting the welfare of children, young people and adults. We expect all staff and volunteers to share this commitment. North Yorkshire Councils' purpose is to deliver services and facilities to the diverse residents and visitors of North Yorkshire. To ensure we deliver inclusive services we strive to have a diverse workforce where everybody can be themselves by respecting differences and embedding equality of opportunity. We celebrate diversity and recognise each other's contributions, we therefore welcome applications from individuals of all backgrounds. North Yorkshire Council (NYC) advertise vacancies on behalf of schools and external organisations (third parties) in North Yorkshire. NYC are not responsible for the recruitment/employment practices of third parties and accept no liability in relation to the vacancy and any subsequent recruitment/employment processes. Enquiries regarding the vacancy or practices should be made directly with the third party. North Yorkshire Council are committed to the health and safety of our employees and of others including the general public. It has a responsibility to ensure employees who hold a position that is deemed to be safety critical as it requires the performance of duties which are directly related to the safe operation or security of a facility, piece of equipment or vehicle, handling of chemicals or work at height or in confined spaces and which, if not performed properly, could result in a serious safety risk or environmental hazard to employees, a facility or the general public , do not attend work whilst under the influence of drugs or alcohol. Individuals offered employment with North Yorkshire Council will be subject to the Workplace Substance Misuse policy. For safety critical roles as detailed above, random alcohol and drug testing may take place during the course of employment. It is a criminal offence for people who are barred from working in Regulated Activity (under the Safeguarding and Vulnerable Groups Act 2006) to apply for roles that require them to work unsupervised with adults at risk. We are committed to the inclusion, safeguarding and promoting the welfare of adults at risk* Apply now

Housing Officer Estates: Richmond (099605)

About Us Job Title- Street Homeless Hub Deputy Manager Salary Range: £44,773 - £54,254 per annum Permanent Fulltime Location: Wandsworth Do you have a particular passion for supporting people who have experienced street homelessness? Are you looking for a new role within a fast-developing sector with a strong focus on innovation and problem solving? If yes, we have the perfect role for you! In Spring 2025, the Council will open the borough's first Assessment Hub for people who have experienced street homelessness and as a result, an exciting new job opportunity is now available within the Housing and Regeneration Directorate for a Deputy Hub Manager in the Council's Street Homeless Service. We are looking for an experienced, enthusiastic and dynamic individual to support the Hub Manager in the day-to-day management and running the new Service. The successful candidate will also require a strong understanding of the multiple disadvantages this cohort experience in accessing statutory and non-statutory services. The new Hub will not only provide local short-term accommodation to people off the street but see all services supporting this cohort co-located under one roof. Our aim over the next 12 months is to drastically change the way that services work with and support people with a lived experience of street homelessness, with an emphasis on collaboration and placing the service user at the centre of decision-making processes. You will need to be innovative and flexible with a strong belief in/ experience of effective partnership working, as well as excellent inter-personal skills. The role will be based within the Street Homeless Service and line managed by the Street Homeless Hub Manager. However, the successful candidate will be expected to work alongside a variety of professional teams, including the local outreach service, Rough Sleeping Mental Health Team (RAMHP), Drug and Alcohol Service and Social Services, among others. About the role We are looking for an experienced, enthusiastic and dynamic individual to support the Hub Manager in the day to day management and running the new Service. The successful candidate will also require a strong understanding of the multiple disadvantages this cohort experience in accessing statutory and non-statutory services. The successful candidate will need to be innovative and flexible with a strong belief in/ experience of effective partnership working, as well as excellent inter-personal skills. The overall job purpose is to support the Assessment Hub Manager with overall responsibility of the day to day management and running of the new Street Homeless Assessment Hub in Wandsworth, serving Richmond and Wandsworth boroughs, including: <ul><li>Managing and coordinating the support for residents. </li><li>Ensuring the Hub is a safe and welcoming place for staff to work and clients to reside in. </li><li>Ensuring the service meets contract and best practice requirements </li><li>Maintaining and building on the network of relationships and voluntary agencies, and how they support the Hub and client group. </li></ul>Essential Qualifications, Skills and Experience <ul><li>Knowledge and understanding of the housing and support needs of homeless and disadvantaged people and the ability to translate knowledge into good practice.</li><li>Good understanding of health and safety and fire safety requirements within the relevant context of this role.</li><li>Experience of working with challenging client behaviour and supporting staff in doing the same.</li><li>Experience of building constructive working relationships with a variety of internal and external contacts to produce positive outcomes.</li><li>Ability to effectively maintain processes, procedures and information systems to support the work of your team.</li></ul>Indicative Recruitment Timeline: Closing Date: Sunday 08th December 2024 Shortlisting Date: Week Commencing 9th December 2024 Interview Date: 17 December 2024 We may close this vacancy early once a sufficient number of applications has been received. Please submit your application as soon as possible to avoid disappointment. Useful Information: Richmond and Wandsworth Better Partnership Services are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know. We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). We offer a wide range of benefits designed to attract, develop and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan. Richmond and Wandsworth Councils

Street Homeless Hub Deputy Manager

About Us Job Title- Street Homeless Service Deputy Manager Salary Range- £44,773 - £54,254 per annum Permanent Fulltime Location: 90 Putney Bridge Road, SW11 1HR Do you have a particular passion for supporting people who have experienced street homelessness? Are you looking for a new role within a fast-developing sector with a strong focus on innovation and problem solving? If yes, we have the perfect role for you! Objective of role There is an exciting opportunity within the Housing and Regeneration Directorate for a Deputy Manager in the Council's Street Homeless Service. With the borough's first ever Street Homeless Assessment Hub on the horizon, which will not only provide local short-term accommodation to people off the street but see all services supporting this cohort co-located under one roof, this is an exciting career development opportunity for someone who is passionate about innovation and driving change within the sector. Our aim over the next 12 months is to drastically change the way that services work with and support people with a lived experience of street homelessness, with an emphasis on collaboration and placing the service user at the centre of decision-making processes. This role will specifically be responsible for ensuring all service users are assisted into suitable and sustainable long-term accommodation. However, the successful candidate will be expected to work alongside a variety of professional teams, including the local outreach service, Rough Sleeping Mental Health Team (RAMHP), Drug and Alcohol Service and Social Services, among others. The role will be based within the Street Homeless Service and line managed by the Street Homeless Service Manager. About the role We are looking for an experienced, enthusiastic and dynamic individual to line manage a team of dedicated officers focussed on supporting people into long term accommodation. The successful candidate will need to be innovative and flexible with a strong belief in/ experience of effective partnership working. You will need to have excellent communication skills, both written and verbal and be able to manage a team of officers with varying roles and responsibilities. The overall job purpose is: To assist and support the Street Homeless Service Manager in the overall provision, management, development and support of the Council's Street Homeless Service. To manage a team of officers delivering the Council's duties under the Homeless Reduction Act 2017, managing temporary accommodation and sourcing long term accommodation for people who are at risk of or who have experienced street homelessness. Responsible for developing creative and innovative solutions to prevent street homelessness and find appropriate housing solutions for a cohort presenting with multiple disadvantages and often complex support needs. Essential Qualifications, Skills and Experience Detailed knowledge of relevant Homelessness and Housing Act legislation including security of tenure and private tenants' rights Experience of managing teams providing a front-line service Experience of performance appraisal and staff development Ability to problem solve in a fast-paced environment Ability to manage, supervise and motivate staff Ability to work effectively part of the wider management team, fostering a flexible and results driven culture. Indicative Recruitment Timeline: Closing Date: Sunday 08th December 2024 Shortlisting Date: Week Commencing 9th December 2024 Interview Date: 16 December 2024 We may close this vacancy early once a sufficient number of applications has been received. Please submit your application as soon as possible to avoid disappointment. Useful Information Richmond and Wandsworth Better Partnership Services are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know. We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). We offer a wide range of benefits designed to attract, develop and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan. Richmond and Wandsworth Councils

Street Homeless Service Deputy Manager

Housing and Support Officer Reports to: Housing Manager Location: BRENT, NORTH LONDON Salary: £25,000 per annum Driving License: YES Purpose: To ensure a safe, secure and supportive living environment for tenants by delivering housing support services. Managing property standards and fostering positive relationships between residents and the organization. Key Responsibilities: • Maintain safety and security, including property inspections and monitoring adherence to house protocols. • Provide housing management support, including resident inductions, welfare benefits guidance and addressing anti-social behaviour (ASB). • Develop and review support plans, conduct risk assessments, and document updates. • Foster tenant engagement through meetings, activities, and community involvement. • Collaborate with internal and external stakeholders to ensure comprehensive support. • Perform administrative tasks, ensuring compliance with GDPR and organizational policies. • Respond effectively to incidents and emergencies. Skills Required: • Strong organisational and time management skills. • Excellent communication and interpersonal abilities to liaise with diverse groups. • Ability to work independently and handle stressful situations effectively. • Proficiency in maintaining accurate records and utilizing IT systems. • Understanding of housing-related support and statutory services. Behavioural Attributes: • Professionalism and adaptability in varying situations. • Empathy and commitment to tenant welfare. • Positive attitude and openness to change. • Respect for diversity and commitment to equality. Experience: • Ideally 3 years' experience in housing-related support or similar roles. • Familiarity with mental health, homelessness, or related issues preferred. • Competence in lone working and handling emergencies. Education: • Basic literacy and numeracy skills. • Proficiency in IT and administrative tools. REF-218309

Housing and Support Officer

Housing Officer/Neighbourhood Manager (Outer London) Permanent -Salary£44,548 Per Annum + Benefits. A home is the essential foundation for a good quality of life, so what we do every day really matters to the wellbeing of our communities. Here at Origin, we trace our roots back 100 years, building and managing high quality homes as well as providing support services and housing for those who are most vulnerable in London and Hertfordshire. We work to provide safe, decent affordable homes and support for individuals and communities. Focused on our residents, our driving ambition is to provide services that make people's lives easier, and homes and communities they can be proud to live in. We are 'not for profit' and reinvest all our surpluses back into our varied and vibrant neighbourhoods. The role - Housing Officer/Neighbourhood Manager You will manage estates and neighbourhoods in the Brent, Barnet, Harrow, Watford and Stevenage areas. You will be responsible for delivering a proactive, high-quality customer focused and efficient neighbourhood property management service to Origin's residents. You will manage all general needs properties and schemes, resolving issues at the point of first contact, ensuring a value for money service to our customers. You will work collaboratively with other teams and organisations to provide an exceptional customer experience. What you'll do This is a rewarding and exciting position - responsible for building relationships and trust both internally within your Origin team and externally with the community you serve. At a glance you will: <ul> <li>Manage and resolve any tenancy and estate management issues</li> <li>Act as a central point of contact for all resident queries</li> <li>Managing all resident schemes</li> <li>Liaise with all departments to make sure you and your residents are up to date and help implement any procedures or changes </li> <li>Completing Fire Risk Actions assigned to the Neighbourhood Manager</li> <li>Monitor and manage ASB cases and working in strong partnership with our external partners to resolve them. </li> <li>Managing new developments handovers </li> </ul>What you'll need <ul> <li>Ability to demonstrate that you have extensive Social Housing experience, managing a busy general needs patch. Managing any Tenancy management issues that arises as a result of the Tenancy agreement or lease. </li> <li>Extensive experience of managing complex anti-social behaviour (ASB), incidents of Domestic Abuse and keeping our residents safe for instance safeguarding.</li> <li>Experience of maintaining successful relationships with our customers, creating trust, and building sustainable communities.</li> <li>Experience of setting up and maintaining successful stakeholder relationships, working collaboratively to keep our residents safe.</li> <li>A confident communicator across all channels, being an ambassador of Origin Housing demonstrating the values. You will be experienced in producing written correspondence for a variety of audiences.</li> <li>Strong customer service experience which demonstrates that you place our customers at the heart of everything you do. </li> <li>Experience of problem solving and demonstrating professional curiosity</li> <li>You need a full driving licence and access to your own vehicle for work </li> </ul>Our Values Our core values are at the heart of how we work <ul> <li>Take the lead</li> <li>Create energy</li> <li>Build trust</li> <li>Be generous</li> <li>Stay grounded</li> <li>Remember the little things</li> </ul>We're committed to the wellbeing of our people and in creating an environment that promotes diversity, equity, inclusion and belonging. Our benefits to you <ul> <li>Origin's ways of working make it easier for you to balance work and home life. You will benefit from flexible working which offers you the opportunity to work from where you are most effective, with the technology and equipment you need, as well as access to flexible space for collaborative working.</li> <li>The Salary of£44,548 per annum.</li> <li>A generous 25-day holiday allowance plus bank holidays, that increases with time, with the opportunity to buy and sell leave</li> <li>2 additional 'giving something back' volunteer days</li> <li>A pension scheme with contributions from 4% of your salary </li> <li>Family leave, compassionate leave and enhanced maternity pay</li> <li>Simply Health cash plan providing money back when you spend on health appointments including physiotherapy, dental and opticians</li> <li>Interest free loans to help spread the cost of a season ticket or another big purchase</li> <li>Annual staff conference, team away days and annual team meal allowance</li> <li>Access to Perk Box for fantastic savings on everyday purchases and much more</li> <li>Free employee assistance programme </li> <li>Opportunities to join staff network groups </li> <li>Refer a friend bonus</li> </ul>We're also committed to ensuring that our people have access to an excellent range of learning and development opportunities including our induction programme, course sponsorship, leadership development, mentoring and talent schemes along with professional membership if it's a requirement to your role. Tell us your story We are looking forward to learning about you. Please help us get to know you by sending your latest CV and covering letter detailing how your skills and experience meet the outlinefor role ofHousing Officer/Neighbourhood Manager detailed above. Closing date for applications: 8th December 2024 Please note that suitable candidates will be invited to interview throughout the application window and therefore the vacancy may close at short notice. However, all candidates will be advised of the outcome of their application and therefore interested candidates are encouraged to apply at their earliest convenience. Department Neighbourhoods Locations Origin Housing Head Office, London Remote status Hybrid Remote Yearly salary £44,548 Employment type Full-time

Housing Officer / Neighbourhood Manager (Outer London)

Housing Management Coordinator Mymms House, Welham Green, Hertfordshire. Service based. Temporary (until end of March 2025), full time (37.5 hpw), Mon-Fri 9-5 Pay £12.61 to £13.36 per hour (£24,664 to £26,123 per annum) and great benefits including Health Cash Plan Home, a place where you belong This is a great opportunity for a Housing Management Coordinator to join our team here in Hertfordshire. As our Housing and Property Guru, you'll focus on tenancy support for our customers, ensuring their homes are safe and well maintained. Providing a housing management service, you'll support them to manage and maintain their tenancy and rent accounts Typical day as a Housing Management Coordinator <ul> <li> Working with our Independent living over 55 customers </li> <li> Making sure that our customers properties are homes they can be proud of, you'll support your customers by engaging and involving them in their tenancies. </li> <li> Help our customers with housing benefit claims, making sure that these are received on their rent account. </li> <li> Where there is a need, you'll also issue and sign warning letters and notices which may lead to attending court. </li> <li> Getting rooms ready for the next customers who needs our help and for maximum occupancy, you'll turn around vacant or void properties within set timescales. </li> <li> Ensuring we are health and safety compliant and that maintenance standards are met. </li> </ul>Fancy going home each day knowing that you have helped change our customers lives for the better? You'll do that here, working for one of the top ten Great Place to Work in the UK! You bring <ul> <li> Experience in managing a housing management caseload and overseeing landlord and housing management duties </li> <li> Know-how of re-letting of rooms or units, collecting rents, and taking formal tenancy action when needed. </li> <li> Able to take on a lead role within the team, offering guidance and support to your colleagues </li> <li> The ability to work on your own initiative, positively influencing people from all different backgrounds. </li> <li> A "can do" positive attitude, you're proactive and well organised, and able to work on your initiative. </li> <li> Confident working collaboratively with colleagues in other parts of the business as well as with external partners </li> </ul>Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role. This remains under regular review Our team You'll join Carol and our 11 Housing Management Coordinators in the wider team, we're super passionate about what we do! We're really proud of the services we manage, working with customers to give that homely feel around the buildings. We're a supportive bunch and like to meet on Teams weekly as well as in person Team meetings every other month. Job details <ul> <li> Flexible working hours between 8am and 6pm Mon-Friday </li> <li> Based at our service in Welham Green you'll spend your time ensuring the building is safety compliant, repairs are reported and completed, supporting customers with their rent queries and arrears. </li> <li> Able to use technology for keeping Health &amp; Safety files up to date, making benefit claims and doing tenancy signs ups. </li> <li> To get from A to B, you'll need a vehicle insured for business purposes. The great news is that we'll pay your mileage! </li> <li> You'll need an Enhanced DBS check done and we pay for that. </li> </ul> A place where you belong Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA and Disability) support us all to be our best. Together we make Home Group a great place to work ! What's in it for you? <ul> <li> 34 days leave (including bank hols and a "me day" to use for whatever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too! </li> <li> Health cash plan saving you from £1140 per annum. We'll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more. </li> <li> Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us. </li> <li> We Grow Our Own colleagues (not literally of course!), when you're ready for the next step in your career, you can grow with us! </li> <li> Colleagues really matters to us, that's why we're the 10 th Best place in the UK for Wellbeing. Our tools and support help you when you need them. </li> <li> Learn more about our benefits on our website. </li> </ul> Find out more Click APPLY NOW to see our Housing Management Coordinator Job Description , find out about us and for help to apply . S ometimes we close a job early, so don't delay or you might miss out. Finally, do let us know if there's anything we can do, to help you shine in our process at <a href="mailto:recruitment@homegroup.org.uk" target="_blank">recruitment@homegroup.org.uk</a>

Housing Management Coordinator

Your typical day could start with a welcome visit to new tenants who've just moved in, before you go to a Residents' Association meeting to hear residents' concerns around local issues on their estate. Then you might be showing some residents how they can access Peabody's self-service options for managing their account, before heading across to meet a vulnerable resident who needs your help. As a roaming Neighbourhood Manager, you'll be the 'face of Peabody' and no one day is the same. You'll be at the heart of your Peabody community, playing a crucial role supporting the practical needs and wellbeing of residents and ensuring community safety. With a particular focus on helping vulnerable residents and families, you'll actively work with residents in the management of their home and neighbourhoods, developing and improving Peabody's service to them and ensuring we take full account of residents' needs. You're a people person who likes to get things done. You'll enjoy working collaboratively with other teams and you're first rate at building meaningful relationships across the business to enable you to find creative solutions to issues. A minimum of 1 to 2 days each week working in our Westminster Bridge Road office is required. The rest of the time, you will be out and about in your neighbourhood, using the office as a touch down point and being available to your residents. You may also be required to visit other office locations and cover provide cover for other Neighbourhood Managers, depending on the needs of the business. Your role covers all aspects of housing management - everything from estate, scheme and property inspections to identifying issues and capturing feedback to continuously improve our services and customer satisfaction. If you're creative in your problem-solving, energised by supporting your customers and, like us, committed to helping people flourish, we want to hear from you. To be successful in this role, you're: <ul> <li> committed to first class customer service </li> <li> resilient with a positive, flexible, compassionate and can-do approach </li> <li> organised with the ability to self-manage a diverse and varied caseload, prioritising work effectively </li> <li> experienced within a customer facing role, preferably within housing management and ideally within the social housing sector </li> <li> be prepared to undertake a level 3 qualification in Housing Management if not already held. </li></ul>Here are just a few of the benefits of working at Peabody: <ul> <li>30 days' annual holiday, plus bank holidays</li> <li>two additional paid volunteering days each year </li> <li>flexible benefits scheme, including family friendly benefits and access to a discount portal </li> <li>4 x salary life assurance</li> <li>up to 10% pension contribution</li> <li>the opportunity to broaden your skills and enhance your professional development</li></ul> This is a 6-month fixed term contract to cover maternity leave. This role will require a Basic DBS check, a full UK driver's licence and access to a vehicle. Are you ready to apply? Please click on the 'Apply Now' button and submit both your CV and a bit about why we should consider you for the role. If you have any questions about this role, please email Talent Specialist, Caroline Seery at <a href="mailto:caroline.seery@peabody.org.uk" target="_blank">caroline.seery@peabody.org.uk</a> Interviews will take place on 16th &amp; 17th December PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.

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